General Hospital Information Access to Hospital Please note that the hospital’s main lobby entrances are locked nightly between 10:00 p.m. and 6:00 a.m. During these hours, patients and approved visitors must enter at the Emergency Department entrance.
Day Surgery and Outpatients We ask that adult patients bring only one (1) adult companion to accompany them to their appointment. Children may have both parents or guardians with them during an appointment. Children under 13 years of age must be accompanied by an adult at all times. Special consideration will be given to high-risk surgical patients.
Visiting Hours Visitors are permitted from 11:00 a.m. until 9:00 p.m. daily. Each patient may have two (2) visitors at a time. Children are welcome to visit when accompanied by a parent/guardian. Please note: a child is considered one (1) visitor. Special visitation needs of each family will be assessed and accommodated as required. Special Visitor Guidelines apply in some units. Please check beforehand with your caregiver for clarification of guidelines or exceptions in a particular unit so you may let your family and friends know. Staff may use discretion to permit visiting outside of stated hours if the visit meets the needs of the patient, does not disrupt care or treatment and is not disturbing to other patients. Please contact the Patient Care Manager or designate to determine if an exception can be made. Visitors can help speed up your recovery process; however, let them know when you are tired. They will understand that rest is important for you. We ask that you keep noise to a minimum and respect the privacy of other patients. If you prefer to see your visitors outside your room, patient lounges are available. IMPORTANT MESSAGES TO OUR VISITORS
Clean Hands Protect Lives
Your Health Care – Be Involved When you come to a hospital, hand cleaning is your job too. Whether you are a patient or a visitor, do your part to prevent germs from spreading. Think about the times that you would clean your hands at home, such as: • Before and after eating • After using the washroom
• After sneezing or coughing
Make sure you clean your hands at these times and even more often when you are in the hospital.
12
Here for you... caring for you