Whereabouts by whereabouts

RNI No.: DELENG/2014/59308

Volume V Issue III December 2018

Price ` 180 Per Copy

RANN UTSAV Hospitality, Vigor and Traditional Flavour of Kutch TOP NEWS

AVIATION

NTO

HOSPITALITY

DESTINATION

DISCOVER SERENITY

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CONTENTS Editor Rajesh Tiwari rajesh@whereabouts.in +91 9818525672

Consulting Editor Shayan Mallick

Correspondents

NEW & BRIEF

08 TRADE 10 GOVERNMENT 12 HOSPITALITY

Jai Kishan Kaparwan Nisha Awasthi whereabouts.in@gmail.com

16 NTO

Art Director

28 WORLD

Mithlesh Gupta

Advertising Commercial Director Dheeraj Anand +91 9560444678 dheeraj@whereabouts.in Advertising Manager (North-West) Solomon Saxeana +91 9999810390 solomon@whereabouts.in Advertising Manager (South-East) Santosh K Mishra +91 8447786636 marketing@whereabouts.in Marketing & Events Manager Lakshman Vashisth +91 9911907050

Principal Advisor Anil Prakash

Legal Advisor

24 AVIATION 30 CRUISE 31 TECHNOLOGY 38 APPOINTMENT

IN CONVERSATION ABTO Convention to be significant in bringing professionals under one roof and promoting Buddhism

Advocate Brijesh Tiwari

Production & Distribution Production Manager Subhash Solanki Distribution Executive Anoop Singh

TRADE TAAI Convention to lay solid foundation of tourism

Accounts CA Rishabh Rana

Technical & Web Support Amit Agrahari All information in Whereabouts is derived from sources, which we consider reliable and a sincere effort is made to report accurate and up to date information. All contents of this publication are reserved worldwide. Reproduction in any manner without prior written permission is prohibited. All disputes are subject to the exclusive jurisdiction of component courts and forums in Delhi only. Whereabouts is own, printed & published by Rajesh Tiwari. Whereabouts is printed at Pritika Printers, A-21/27, Naraina Industrial Area, PhaseII, New Delhi 110028 and published from E-8/401, Nehru Vihar, Delhi 110094. Editor Rajesh Tiwari

18 PICTURE GALLERY

EDITOR’S NOTE

PRODUCT Sai Teerth: Devotional Theme Park

32 DESTINATION

Dear Reader, At a time when the whole world is looking at India and China as the most potential markets for tourism; the Travel Agents Association of India (TAAI) has taken a giant leap in bringing two most powerful world economies closer to expand areas of cooperation in the field of tourism. Definitely, through its 65th Annual Convention, the association has taken a remarkable step to promote ‘Tourism Beyond Boundaries’ (as the theme suggested), and will be known as the Key Tourism Event in future for both sides. As TAAI people say, their Conventions are hallmark when it comes to create new products and services, the recently concluded one in Kunming was no different, and puts Yunnan as a most household destination for the delegates. Truly wonderful, so close to home (four hours away from Delhi); the very modern, beautiful with great view of mountains, lakes, good infrastructure and rich heritage – the destinations of Yunnan such as Kunming, Dali, Yuxi, Lijiang are not just familiar now but will be a top priority for the large number of delegates and media when it comes to promote tourism in China.

RANN UTSAV Hospitality, Vigor and Traditional Flavour of Kutch

The tourism authorities of Gujarat organizes event in Kutch to showcase the rich culture of this district. The Rann Utsav under the tutelage of Vibrant Gujarat has been a unique opportunity for people around the world to visit Kutch and experience the true flavor of the region.

SHARJAH The Family-Friendly Holiday Destination

Nestled between two coasts, Sharjah is a lively forward-thinking emirate of modern business and vibrant culture. It shares its heritage through its 20 museums and galleries, local architecture and culture-packed leisure activities that are perfect for families.

I hope that the interaction between travel professionals of both sides will bring mutual growth in days to come.

Keep Visiting, Keep updating J ust one click & ent er into the world of information. All the lat est from Tr avel Business be it T ourism, A viation, Hotels, T echnology, Cruise, OT A, Visa & much mor e... Follow us in:

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NEWS IN BRIEF

ADTOI Maharashtra Chapter elects new team Plaisir Hospitality’s Dharmendra Singh Chauhan appointed new chapter chairman Shayan Mallick

he Maharashtra chapter of the apex national body of domestic travel and tourism, Association of Domestic Tour Operators of India (ADTOI) has recently elected a new team led by Plaisir Hospitality Services’ Managing Director Dharmendra Singh Chauhan. The new team has been elected for a two term (2018-2020) in office. Thane based Chauhan has been elected as the Maharashtra Chapter Chairman, whereas Yogesh S Lele of Sanyog Tours from Mumbai and Nilesh M Sharma of Sharma Tourist Development Consultancy from Nashik have been elected for the posts of General Secretary and Treasurer respectively. Highlighting the need to grow the chapter’s membership base, creating new business opportunities for the ADTOI members in Maharashtra as well as growing tourist traffic to the state, as some of the key expectations, ADTOI General Secretary Chetan Gupta while commenting on the new chapter team,

said, “They are young and dynamic and are proactive with mainstream activities. They have set goals like increasing chapter’s membership base, liaison with state tourism authorities to work out strategies to increase tourist traffic to the state and to follow up the developmental works like creating proper infrastructure at tourist destinations etc. Also, they are keen to organize FAM cum study tours for members and to participate whole heartedly in all association related work.” Outlining his plan for the Maharashtra Chapter, the newly elected ADTOI Chapter Chairman, Chauhan, said, “First thing I would like to do is to provide strength to our Maharashtra chapter. We as a team are working to increase the numbers of our members in Maharashtra. We are focusing to take members from all the part of Maharashtra i.e. Pune, Nashik, Nagpur, Satara, Kolhapur, Amravati, Wardha, Aurangabad, etc. We know we have many agents in these area and they are not aware about this domestic tour operators’ body. We are trying to reach out to them and ask them to join ADTOI and take their business to the next level.”

Dharmendra Singh Chauhan Chairman Maharashtra Chapter

Furthermore, he said that the chapter is also planning to conduct seminar to educate the tour operators in these areas about working with ADTOI and what the Ministry of Tourism, Government of India, is doing to promote the domestic market.

ADTOI Maharashtra Team Chairman

Dharmendra Singh Chauhan, Plaisir Hospitality Services

General Secretary Yogesh S. Lele, Sanyog Tours Pvt.Ltd. Treasurer Nilesh M. Sharma, Sharma Tourist Development Consultancy

Skal International launches Srinagar Club This club will comprise of members from Jammu and Ladakh as well News Desk

kal International India opened its 12th Club under the name of Skal International Srinagar. The club was formed with 21 members – consists of hoteliers, travel and tour operators and adventure specialists. Ibrahim Siah has been appointed as the Founder President and Nasir Shah as Secretary of the Skal International Srinagar. In the august presence of industry veteran including Saleem Baig, Mahmood Shah and Rakesh Gupta, Syed Abid Rasheed Shah – District Development Commissioner graced the occasion as the Chief Guest of the Chapter Night. While speaking on the occasion, National President of the Club, Ranjini Nambiar said there are lot travel advisories worldwide about Kashmir regarding safety and lot of

6 December 2018

people did not know about Kashmir in many parts of the world. “Through Skal, we will promote Kashmir globally. The state will be featured in the newsletter and everybody worldwide gets to understand this place being one of the beautiful places in the world and safe to travel. We will encourage people from all parts of the world to travel Kashmir,” she said. Former Director Tourism Kashmir, Mehmood Ahmad Shah and one of the members of the organization while speaking on the occasion said that the Skal will give the tourism industry an opportunity to network with the people globally and this will address the negativity of Kashmir tourism across the globe. Located in the northern most part of India, Kashmir as the place is known popularly and called Paradise on Earth. Srinagar is in the state of Jammu & Kashmir, the place is known for its unparalleled beauty, warm hospitality,

excellent cuisine, great connectivity from all major cities of India. The state boasts of great ski slopes, apple orchards, houseboats on the 24 Sq. Km famous Dal Lake. The launch event was well attended by the Skal India National Board and All India Club Presidents /Representatives and hosted by ITC Fortune Resort Heevan. Skål is a professional organisation of tourism leaders around the world, promoting global tourism and friendship. It is the only international group uniting all sectors of the travel and tourism industry. Skål International has 17000 Members in 400 Clubs in 87 Countries.

NEWS IN BRIEF

WTTCII announces Office Bearers for 2019 The appointments were announced during the Annual General Meeting (AGM) of the World Travel & Tourism Council, India Initiative (WTTCII) held on December 11, 2018 at New Delhi. News Desk

ajeev Talwar, Chief Executive Officer, DLF has been appointed as the Chairman of WTTCII for the year 2019. Talwar, who served as the Vice Chairman of WTTCII for the year 2018, takes over from Sunder G. Advani, Chairman & Managing Director, Advani Hotels & Resorts (India) Limited who completed his term at the recently held AGM in Delhi. Ajay Singh, Chairman & Managing Director, Spicejet Ltd has been unanimously appointed as the Vice Chairman of WTTCII for the year 2019. KJ Alphons, Minister of State for Tourism (Independent Charge) for Tourism and Suman Billa, Joint Secretary Tourism along with former officials of Ministry of Tourism, SK Misra and VK Duggal felicitated the new team.

Elaborating on this Rajeev Talwar, Chairman WTTCII said: “WTTCII has three main asks from the Government- Firstly, Airline Turbine Fuel – ATF must be included under GST. Secondly, the 28% on hotel rooms is hurting – GST should be pegged at 5% for Rooms of transaction values of INR 5000 and 12% for transaction values of INR 5001 to INR 15000 along with ITC. And thirdly a Tourism Board to handle the marketing of Incredible India. Today destination marketing has to be more deft, sharp, agile and cannot be strapped with bureaucratic procedures. A tourism board with inclusion of public and private stakeholders will make Brand India successful.” “We would also need avenues to open up new markets, take for instance China; we are 4-6 hours away from major Chinese cities. China’s huge outbound of 130 million trips is every countries envy and a prime source market, yet we are unable to tap the Chinese outbound. We need to be connected to major source markets like ASEAN – Japan, South Korea, China if we need to increase our tourism numbers qualitatively and quantitatively,” he further said.

Ajay Singh Vice Chairman, WTTCII said: “India’s culture and diversity make it a land of unlimited opportunities. Our travel and tourism industry has enormous potential but it faces numerous challenges, of which the most critical is lack of appropriate infrastructure. Launch of several branding and marketing initiatives by the Government such as Incredible India 2.0 and e-Tourist Visa on Arrival for 163 countries have provided a focused impetus to growth and we look forward to closely working with the Government to realize India’s tourism potential.”

Tripura outlines a vision for transformation of tourism News Desk

hile addressing the delegates at the inaugural ceremony of 7 th International Tourism Mart for Northeast States, Biplab Kumar Deb, Chief Minister of Tripura in his speech said that the state government of Tripura has outlined a vision of transforming the state into a model state in the span of next three years. “The robust development of tourism sector is one of the most significant components towards the development of the state,” said Deb. He also said that with the support from the Union ministry of Tourism, the state government is taking strides for holistic development of the Tourism sector.” The Governor of Tripura Prof. Kaptan Singh Solanki inaugurated the mart in the presence of Minister of State (I/C) for Tourism K.J Alphons and the Chief Minister of Tripura Biplab Kumar Deb in Agartala. Delivering inaugural address, Prof. Solanki dwelt upon many new initiatives taken by the government of India for the promotion of tourism in recent years. He said that development of the tourism sector helps in generating meaningful employment and means of income generation

for a large number of people, especially the youth of the state. In his address, K J Alphons emphasised on the overall promotion of tourism in the North eastern states and said that the government of India has started many new programmes and schemes for the development of tourism in north eastern states. The Tourism sector has reached a new height during last 4 years. A total of 53 foreign delegates from 18 countries namely Australia, Canada, China, France, Indonesia, Japan, Kenya, Malaysia, Myanmar, Netherlands, New Zealand, Russia, South Africa, South Korea, Spain, Thailand,

UAE and USA participated in the Mart. Post-mart familiarisation tours to the North Eastern states have been arranged for the international delegates to create awareness about the rich and varied tourism products of the North Eastern region and to give them a first-hand experience of the destination. An exhibition by State Tourism Departments from the North Eastern States including display of beautiful handicrafts and handlooms has been organized to show case the tourism products of respective participating States.

December 2018 7

TRADE

Tourism Ministry formulates Guidelines for approval of Online Travel Aggregators The scheme for approval / re-approval of OTAs will be rolled by the end of December this year on the online platform and all applications and fee payment will have to be made online News Desk

he Ministry of Tourism have formulated the guidelines for approval /reapproval of Online Travel Aggregators (OTA’s). These guidelines have been devised to ensure that there are adequate safeguards against deficiency of service, alternate arrangements if needed and punitive deterrence. This is a voluntary scheme open to bonafide online travel aggregators to bring them on a common platform in the organized sector. The scheme will be rolled out on the online platform and all applications and fee payment will have to be made online platform. The scheme is expected to set standards towards accreditation and add value to the dependability and reliability to the aggregators in the online space operating in the organized tourism sector. An Online Travel Aggregator (OTA) is an intermediary / agent selling travel products and services such as the airlines, car rental, cruise lines, hotels, accommodation, railways and vacation packages on behalf of suppliers using internet as a medium. They establish an online market place and earn profits on the discounts commonly referred to as commission offered by the suppliers. In doing so, an OTA may:

List the travel related service providers/ agents or other service providers like hotels, homestays on its platform under its brand. Connect the buyers with potential travel, hospitality and related service providers/ sellers on its platform under its brand

Prescribe amenities and/or quality standards and influence the service providers to match the potential customer’s needs. Enter into agreements with such service providers laying down benchmarks, standards, commission rates and other services required from such service providers. There are several players in the OTA segment operating now without any accreditation/validation. One of the risks of letting the market operate unhindered is that unscrupulous players can vitiate the entire market through unethical trade practices. In order to engage with the OTAs constructively, it is imperative that a system is put in place with qualitative benchmarks to accredit them. The paramount concern would be the assurance of quality of service delivery for the customer by the OTA.

Major Features of the Guidelines ÂÂThe recognition as an approved OTA shall be granted by the Ministry of Tourism, Government of India, for five years, based on the Inspection Report / Recommendations of a Committee comprising the concerned Regional Director (RD), a representative of FHRAI, and a representative of IATO, and approval of Competent Authority (Chairman, HRACC). ÂÂThe re-approval, thereafter, shall be granted for five years after inspection conducted by a Committee of the same constitution, based upon an application, complete and free from all deficiencies, made by OTA along with the requisite fee / documents on the online platform, at least a clear 6 months prior to the expiry of the previous approval. In case the application complete in all respect and free from all deficiencies is not received at least a clear

6 months prior to the expiry of the previous approval, it will be treated as a case for fresh approval. ÂÂThe documents received from applicants after scrutiny in all respects would be acknowledged online. The inspection for first approval / re-approval shall be conducted by the Inspection Team within a period of forty working days from the receipt of complete and deficiency-free application and confirmation of payment of fees by Pay & Accounts Office, Ministry of Tourism. ÂÂIt shall be mandatory for an approved OTA to prominently display the Certificate of approval given by the Ministry in the office premises by displaying it in a photo frame so that it is visible to a potential tourist and also under a prominent link on the home page of its main website/ online portal. ÂÂThe decision of Ministry of Tourism in the matter of approval/ re-approval shall be final. However, the Ministry may at their discretion refuse to re-approve any firm or withdraw/withhold at any time approval/ re-approval already grant. Before such a decision is taken, necessary Show Cause Notice would invariably be issued and the reply considered on merit. This would be done after careful consideration. Circumstances in which withdrawal is effected would also be indicated.

MoT rolls out online Certification Programme for Tourist Facilitators

News Desk

ITFC will enable Indian citizens to develop and enhance the skills associated with tourism, and where one can incorporate knowledge about facilitating tourists across the country. The certification program comprises of basic and advanced self-paced courses designed in a manner that the users can learn at their own time, space, path and pace.

8 December 2018

The course kicks off today (November 15, 2018) with a basic introductory module alongside the registration process. Any 10+2 pass out candidate can enroll in the basic course comprising of 7 modules aimed at training the facilitators for knowledge, skills and attitude domains at a nominal charge of INR2000. Successful completion of this program would enable the learner to become a

Certified Tourist Facilitator of Ministry of Tourism, Government of India. A refresher course is also proposed for launch in due time for those already in the field seeking at an advanced level course to enhance their skill set. The online learning management programme has been developed by M/s Wipro Limited and the content supported by the Indian Institute of Tourism & Travel Management.

IN-CONVERSATION

ABTO Convention to be significant in bringing professionals under one roof and promoting Buddhism The members of ABTO and delegates from other countries such as Nepal, Cambodia, Singapore, Sri Lanka, Bhutan will participate in a large number, says Dr Kaulesh Kumar, Secretary General, Association of Buddhist Tour Operators. Rajesh Tiwari

attend the event. At the Buddhist Travel Mart there would be more than 200 industry stakeholders who will be showcasing their products and services. The members of ABTO and delegates from other countries such as Nepal, Cambodia, Singapore, Sri Lanka, Bhutan will participate in a large number.

Q. What is the structure of the convention; kindly elaborate on the business sessions & speakers? A. Our prime focus would be on discussing and sharing our thoughts on how to protect, and preserve the Buddhist monuments and spread awareness about Buddhist culture across the world, especially in Asian countries. We will discuss the ways to coordinate with governments (centre & state) for the development of world class infrastructure at Buddhist sites across the country.

Dr Kaulesh Kumar Secretary General ABTO

Q. Kindly elaborate on the purpose and salient features of the ABTO Convention & International Buddhist Travel Mart? A. The idea behind organizing this convention is to bring all the stakeholders at a common platform where we can exchange our ideas to strengthen this segment, attract more tourists and enhance the business of our partners. There are a large number of tour operators in India and abroad who are engaged in Buddhist segment they need to come together to promote and get more from this segment. This Convention is a unique opportunity for our delegates to meet and interact with tourism professionals coming from Asian Countries and other parts of the world. Apart from this, we aim to spread the message among the travellers of this segment that we are ready to facilitate their tour and offer a world class experience.

In an attempt to conduct brain storming sessions we have invited prominent scholars such as Dr. Ravindra Pant – Former ViceChancellor Nava Nalanda Mahavihara, Ravi Bankar – Consultant Buddhist Circuit Development World Bank, Bangmo Dc – Director, International Tripitaka Chanting Foundation, to educate our members and delegates.

Q. How do you look at the potential of Buddhist Tourism segment in India? Which are the most important destinations that can attract a huge chunk of travellers? A. There are immense opportunities to attract a large chunk of tourist who wants to visit the Buddhist sites at least once in their lifetime. In India more than 25 States have magnificent Buddhist sites related to Lord Buddha that can attract tourist from across the globe. If we could explore, protect and develop world class infrastructure, the number of tourist can go up to 100 times. Destinations such as Bodhgaya, Rajgir, Nalanda, Sarnath, Kushinagar, Kesaria, Sravasti, Sankasia, Kaushambi, Vaishali etc are jewel of this segment.

Q. What number are you expecting from India and abroad at the Convention?

Q. What are the challenges in front of the tour operators promoting this segment? How ABTO is dealing with them?

A: We are expecting at least 5000 delegates including industry stakeholders, scholars, monks and pilgrimage tourist who will

A: As we know there are challenges in every segment, and Buddhist Tourism is

not an exceptional in this area. There are certain challenges that need to be addressed properly and for that we are planning to organize a panel discussion in days to come on ‘Challenges & Opportunities’ for tour operators of Buddhist segment.

Q. How has been ABTO’s journey over the years? Kindly throw the some lights on the initiatives taken by ABTO? A: Despite having world’s best Buddhist Sites in India our country in not getting the deserving number of tourist. And there have been a number of challenges and factors that hindering the growth of this segment. We have experienced that other countries are promoting this segment better than us and getting good results. So, me along with some likeminded people decided to form an association where we can educate the professionals of this segment and promote our destinations in India and abroad. Association of Buddhist Tour Operators (ABTO) was established with the sole aim to ‘UNITE ON THE BUDDHA’S PATH’. ABTO is the platform where all stakeholders/scholars who are connected with the Buddhist Pilgrimage or any other sector of tourism and hospitality around the world specially the Asian Countries, can join our association and participate in our events to explore and promote Buddhist Tourism segment together. So, in just two years we are working very closely with the Government of India, Nepal, Sri Lanka along with the international organizations such as World Bank, IATO, NATTA, IBC etc.

December 2018 9

GOVERNMENT

The extraordinary variety of adventure travel in Madhya Pradesh is worth experiencing says ATTA President News Desk

n association with US based Adventure Travel Trade Association (ATTA) and Adventure Tour Operators Association of India (ATOAI) Madhya Pradesh Tourism successfully hosted the first time ever in Asia – Adventure Next India’ 18 in the City of Lakes – Bhopal. The international event specialized in Adventure travel, one of its kinds in ASIA, successfully concluded by Madhya Pradesh Tourism from 4th December- 5th December 2018 at the new International Convention Centre, Minto Hall in Bhopal, Madhya Pradesh, India. The event focused on adventure tourism by combining marketplace (Chowk Bazar), meetings, networking opportunities, inspirational speakers and educational sessions together for national attendees as well as delegations from aboard. Madhya Pradesh will also be conducting pre and post familiarization trips to various destinations, believing that the tour will captivate the hearts and imagination of every traveller and immerse their senses in the heart of Incredible India. The successful convention was witnessed by nearly 200 attendees including global buyers, international/national media representatives, sellers and office bearers

of the Adventure Tour Operators Association of India, hospitality professionals and tour operators who came to expand their knowledge spectrum and itinerary offerings. To grace the event, Suman Billa, Joint Secretary, Ministry of Tourism along with Swadesh Kumar, President of ATOAI and Akshay Kumar, Chairman of Adventure NEXT committee were also present. Speaking on the occasion, Hari Ranjan Rao (IAS), Principal Secretary Tourism, Govt of Madhya Pradesh said, “Madhya Pradesh is truly honored and privileged for being the first ever host of AdventureNext in Asia. We thank ATTA and all the respected international buyers, felicitators, media and national delegates who came together to make this event a grand success.” “The AdventureNext not only brought together the networking sessions but it also gave a unique definition to the hidden treasures of adventure tourism in India. With this we focus to promote the adventure travel aspect with full pace in Madhya Pradesh as well,” he added. Speaking on the same, Shannon Stowell, CEO, AdventureNext, Adventure Travel Trade Association said: “We were honored and proud to present the world AdventureNext’18 with MP Tourism. The extraordinary variety of adventure travel Madhya Pradesh

preserves is worth experiencing. Adventure NEXT captured India’s religious heritage, mythological, historical, wildlife, and beautiful architectural spots clubbed with physical activities and journals for the attendees.” “This is just the beginning, ATTA also plans to introduce more tours which are adventure driven panning across the unexplored exploratory destinations of India,” he informed. The two days long event encapsulated the theme Pulse of Tomorrow indulging delegates to explore future-driven business opportunities from Madhya Pradesh. The indulgent agenda featured trending topics such as economics of wildlife tourism and immersive technology while the educational workshops like traditional Gond Art show kept attendees engaged.

Arunachal Pradesh launches North-east’s first Tourist Police News Desk

n an attempt to provide better safety and security to the travellers coming Arunachal Pradesh, First in Northeast, the state has launched ‘Tourist Police’ followed by the ‘Tourist Police Mobile App’ (Suraksha Mobile App) in the august presence of Honourable Chief Minister of Arunachal Pradesh, Pema Khandu, Director General of Police (DGP), SBK Singh and key Government functionaries. The Tourist Police with its distinctive vehicles, uniform and specialized training in soft skills, languages, and people friendly attitude aims to dispel any inhibitions a tourist may have while approaching them. Tourist Police personnel will be specially trained about crime against women and how to professionally respond to various situations concerning tourists. They will be also educated about the local tourist

10 December 2018

attractions and modes of transportation, accommodation, hospitals etc. “The initiative is being launched in seven districts of the state that includes Tawang, Itanagar, Ziro, Pa-sighat, Tezu, Namsai, and Changlang. Each of the districts has been provided with vehicles fitted with wireless communication equipment and manned by specially trained personnel to respond to the needs of any tourist in distress,” said SBK Singh, Director General of Police, Arunachal Pradesh. “Safety is a key aspect for any tourist visiting a destination. The launch of Tourist Po-lice in the state is one of the initiatives that Arunachal Pradesh Police has taken to address the perception and concern of tourists regarding safety,” he added. The main focus of the initiative is to select and train manpower for this purpose, which will ensure that the interaction of tourists with

police is positive. Due to various reasons, Tourists are reluctant to approach local police unless compelled by the circumstances. The unit will grow in the future by adding more destinations in the already covered districts and adding new districts as per needs. With continuous training, the personnel will become more professional towards the needs of tourists. The units will also be linked with Emergency Response Support System (ERSS) which is to be launched in Feb 2019.

GOVERNMENT

Over 200 paddlers to participate at Muziris Paddle 2019 Scheduled to be held on January 5th – 6th, 2019 Muziris Paddle will explore the oldest spice route of Kerala News Desk

uziris Paddle, the two-day kayaking expedition organized by Jellyfish Watersports in partnership with Muziris Heritage Project (Kerala Tourism) is one of Kerala’s most incredible nature experiences that targets domestic and international tourists, paddling enthusiasts, people from all walks of life, children and even non-swimmers. The event will be flagged off from the Kotturpuram Jetty in Kodungalloor district and end at Bolgatty Island in Kochi. Muziris, once a bustling seaport and the heart of the historic spice route used to be the key trade point between southern India and rest of the world. The region is dotted with numerous monuments of a bygone era that is more than 3,000 years old. Participants will get an opportunity to visit the legendary Muziris heritage sites on the way. The paddling event promotes the usage of our rivers for recreational usage and creates a connection to the river with youngsters and tourists. The kayakers will cover overall distance of 40 km traversing through rivers, backwaters

and important Muziris destinations en route. Each day they will cover an easy distance of 20 km with several strategic breaks for sightseeing and greeting locals. The entire expedition will be managed by Jellyfish Watersports and participants will learn skills from expert trainers and river guides. The package includes Kayak rental, expert guidance, camping gears, lifeguard support, night camping, team activities and food and refreshments. “For centuries locals and visitors have enjoyed the scenic natural paradise of Gods own country. Muziris Paddle is a great way

to experience Kerala through its water bodies and be part of the growing eco and responsible tourism initiatives. We have conducted several river expeditions and clean up initiatives in the past that have been immensely popular amongst nature enthusiasts locally and internationally. Kayak for a cause is helping in creating more awareness about the conservation of river and to retain its original beauty,” says Kaushiq Kodithodi, Founder, Jellyfish Watersports.

Kerala gets its fourth international airport in Kannur

News Desk

erala’s fourth international airport, the Kannur International Airport, was inaugurated recently amidst much fanfare. The inauguration was marked by a ceremonial lamp being lit by Kerala Chief Minister Pinarayi Vijayan and Union Civil Aviation Minister Suresh Prabhu in the presence of various ministers, including Sports and Industries Minister EP Jayarajan, and Social Justice and Health Minister KK Shylaja. Its inaugural commercial flight, a Boeing 737 to Abu Dhabi, was flagged off by CM Pinarayi Vijayan and Union Civil Aviation Minister Suresh Prabhu, and it took off from the 3050 metre long runway at 9.55 AM on Sunday. Later on Sunday, its inaugural day, Air India Express and GoAir flights are scheduled to operate out of the airport with flights to Thiruvanathapuram, Bengaluru and Delhi. The Chief Minister, speaking at the event, mentioned that the new airport at Kannur was a source of particular pride and happiness to Kerala. He also said that the airport at Kannur would be useful to

people from other states, not just Kerala, such as those travelling to and from Mangaluru, Coorg and Mysore. He also mentioned that the government is conducting studies to uncover logistics around the construction of a new airport at Erumely near Sabarimala to ease access of pilgrims to Sabarimala. Intriguingly, the airport and its maiden flights have a unique father-son link. When the airport saw its first landing in 2016, of a 228-Dornier Indian Air Force aircraft, one of those present in its cockpit was Kannur-native Raghunath Nambiar.

December 2018 11

HOSPITALITY

Indian Hotels Company signs new Taj in Lucknow IHCL has two existing hotels in the city – Taj Mahal Lucknow and Ginger Gomti Nagar

The Taj branded hotel will be conveniently located at Vibhuti Khand, New Gomti Nagar Centre with close proximity to key corporate parks, institutions and recreational facilities. The hotel will comprise of 185 spacious guest rooms, an all-day diner, a specialty restaurant, a bar, a wellness area and banqueting facilities. The Greenfield project is slated to open in 2022.

Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL said: “This signing is aligned to Aspiration 2022 with its focus on aggressive domestic growth. The Company is very optimistic about Lucknow as it is an important centre of governance, business, culture and tourism.”

Amit Singh, Director, Luxus Hospitality Pvt Ltd said: “We are proud to partner with The Indian Hotels Company Limited for its iconic Taj brand and bring their famed hospitality to Lucknow.” Luxus Hospitality Pvt Ltd is a company promoted by Amit Singh and Arpit Singh, sons of Anil Singh, Managing Director of APCO Infratech Pvt Ltd. APCO Infratech is a leading national level infrastructure developer with focus on Expressways/ Highway constructions.

News Desk

he Indian Hotels Company Limited (IHCL) is has announced one more Taj branded hotel in Lucknow, a city with rich history and an exciting future. This hotel will be in partnership with Luxus Hospitality Pvt Ltd. With this addition, IHCL will have three hotels across two of its brands in the city.

Zostel unveils offbeat alternate accommodations under sub-brand Zostel X Through ZostelX, the company plans to handpick and brand alternate accommodation properties in lesser known locations. News Desk

ostel, Asia’s largest chain of backpackers’ hostels, announced the launch of their new sub-brand Zostel X – aimed to bring handpicked offbeat alternate accommodations under one umbrella for the evolving travellers in India. The new offering will cater to the growing class of new-age travellers seeking a more immersive and authentic travel experience by offering local homes, farm stays, chalets and other such alternate accommodations options. To begin with, the company is foraying into the alternate accommodation segment with four beautifully located, offbeat homes in different valleys of Himachal Pradesh at Laida, Dabbi/Kothgarh, Cheog and Rumsu.

ZostelX is aimed at extending the company’s tried and tested Zostel – local entrepreneur collaboration model for backpacker hostels into the alternate accommodation space. Through ZostelX, the company plans to handpick and brand alternate accommodation properties in lesser known locations. Zostel will also be responsible for training and handholding the local micro-entrepreneurs while helping them reach out to modern, responsible travellers. This is an extension of Zostel’s hospitality offering to the young, adventurous travellers looking for a secluded yet immersive getaway with their families or friends away from the mainstream tourism hotspots. “This is going to be a pilot project at the moment. We are targeting a whole new category of responsible travellers that includes families as well. The locations have been carefully chosen by the team in a manner that they are secluded yet accessible, said Akhil Malik, CEO & Co-founder of Zostel. “We wanted to build a new range of offering to attract the audience who are not into backpacking. A hostel setup works very well for a typical 18-30 year old solo traveller or even for smaller groups of friends. However, being a youth hostel, we had to leave out families and bigger groups to maintain that youthful vibe at our hostels,” he added.

12 December 2018

Amit Singh, Director, Luxus Hospitality Pvt Ltd and Puneet Chhatwal, Managing Director and Chief Executive Officer, IHCL The Indian Hotels Company Limited (IHCL) and its subsidiaries, bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj -the hallmark of iconic hospitality, Vivanta with its collection of sophisticated upscale hotels, and Ginger which is revolutionizing the lean luxury segment.

Nilamani Hotels celebrates festive season with a series of activities News Desk

xquisite experience awaits this holiday season as Nilamani Hotels celebrate the festive season with a series of celebratory activities curated to craft unforgettable memories in all Nilamani Hotels collections. In 2018, the Festive Season celebration at Nilamani Hotels brings up nautical festivity as the main themehighlighting each property’s beachfront location. The Sakala Resort Bali-a five-star collection located at Tanjung Benoa peninsula presents an array of family-oriented events to make merry of the festive season. The resort’s renowned Sakala Beach Club will host all the festivity for this year. Christmas Eve Seafood BBQ Dinner offering a majestic highlight of buffet favorites from the land and the sea will be held on December 24, 2018. Christmas Brunch with a thematic jovial picnic by the beach serves up extravagant festive treats on December 25, 2018. During the New Year’s Eve, the beach club throws a magnificent gastronomic experience with Five-Course New Year’s Eve Gala Dinner, which will immediately be followed with New Year countdown Beach Party. New Year’s Pool Party is set to conclude the moment on the daylight of January 2, 2019.

HOSPITALITY

Aditya Ghosh joins Oyo Hotels as Chief Executive Officer, India and South Asia He will focus on continuing to drive growth while delivering high-quality customer experience and sustained yields for asset owners News Desk

YO Hotels announced the appointment of Aditya Ghosh as Chief executive officer, India and South Asia, effective December 1, 2018. This appointment comes as a part of the company’s efforts to continue to invest in and attract world-class leadership, in the wake of its focus to drive accelerated growth in its home markets - India and China. Aditya is a proven professional with over 21 years of experience and is entrusted with the responsibility to oversee and grow OYO Hotels business in South Asia, which will include, India, Nepal, and the other upcoming markets in the region. He will focus on continuing to drive growth while delivering high-quality customer experience and sustained yields for asset owners.

Ritesh Agarwal, Founder & Group CEO, OYO Hotels & Homes, said: With Aditya taking on this mantle for one of our home markets, India and the broader South Asia region, we are confident that he will be able to help OYO Hotels set new benchmarks in the hospitality industry, and nurture a high performing workforce. His business acumen, his problem-solving capabilities, and his customer-centric approach to innovation that helped him build an influential brand that is loved by all, makes him an excellent choice for OYO Hotels,” he added. Aditya Ghosh, newly appointed Chief Executive Officer, OYO Hotels & Homes, South Asia, said: “OYO Hotels is one of the most exciting, innovative, and mission-driven companies, run by an exceptional group of people. The brand has a strong customer connect, with almost 90% organic reach and has built long-term relationships with thousands of asset partners by delivering sustained returns. I have witnessed its growth journey from being the startup of the year to one of best places to

work for, to its recent entry into the unicorn club, and understand what it takes to achieve all this. Having built a company grounds up, and driven its growth and expansion, I know that very few organizations have managed a global reach – seven countries, 500+ cities, 12,000+ franchised and leased hotels, and 330,000 rooms in such a short span, and the brand loyalty that OYO Hotels enjoys.

Wyndham Hotels & Resorts to add three new hotels in historic area of Dubai The hotels will operate under the Wyndham, Days by Wyndham, and Super 8 by Wyndham brands. News Desk

yndham Hotels & Resorts with a large global presence of over 9,000 hotels across more than 80 countries is set to increase its footprint in Dubai with three new managed hotels as part of the Deira Waterfront Development by Ithra Dubai, a wholly owned subsidiary of Investment Corporation of Dubai (ICD). Also known as the Deira Enrichment Project, Ithra Dubai’s development is a mixed-use area situated along the Dubai creek in the southern part of Deira. Communal facilities, public amenities and open spaces will create a dynamic urban community along the shores of the Dubai Creek and will deliver key commercial growth opportunities for the city. Issam Galadari, Director and CEO of Ithra Dubai said: “Ithra Dubai’s development in

Deira will enhance this busy and bustling part of Dubai, and will add to its rich tapestry woven by communities past and present. The collaboration with Wyndham Hotels & Resorts will bring a new dimension to the area’s hospitality services, and will elevate and facilitate new pathways for trade and business in the heart of Dubai’s commercial district.” “The addition of three of our most iconic global brands to this important area demonstrates Wyndham Hotels & Resorts’ commitment to Dubai and the Middle East region as a whole,” said Ignace Bauwens, Regional Vice President for Middle East, Eurasia and Africa, Wyndham Hotels & Resorts. Together with Ithra Dubai, we know we can preserve the heritage of the area whilst still meeting the needs of the modern traveller and contributing to growing the district’s commercial opportunity.” The 282rooms and suites at Wyndham Deira Waterfront will appeal to upscale travellers looking for tailored services

and amenities to match, with its extensive meeting, fitness and leisure facilities, including a rooftop pool with views over the Gulf. Days Hotel Deira Waterfront will give midscale travellers a fresh burst of energy with its 131 quality rooms and suites, as well as an all-day dining restaurant and meeting facilities. Travellers on a budget will find 90reasonably priced rooms at Super 8 Deira Waterfront, alongside a restaurant and café.

December 2018 13

HOSPITALITY

ITDC posts robust half-yearly profit Jin Jiang led Records a PBT jump of over 36% over the same period last year WH Desk

ndia Tourism Development Corporation (ITDC), a public sector undertaking under Ministry of Tourism, Government of India, has shown a strong half-yearly performance in the current financial year. The company has posted a healthy 19.05 crore as Profit Before Tax on a turnover of Rs. 169.72 crore in the first half of the year ending September 30, 2018 in the ongoing financial year. The 19.05 in PBT marks a robust increase of 36.46% over the same period last year when ITDC posted Rs. 13.96 crore in PBT. It registered Profit After Tax (PAT) of Rs. 15.52 cr as compared to Rs. 10.40 cr during the same period in the previous year.

As per the communication issued by the iTDC, the momentum generated in last financial year has also continued in first half of the financial year 2018-19 and Ashok Travels & Tours (ATT) and Ashok Events Division (AED) were among the major revenue contributors for the mentioned period. ITDC was incorporated in 1966 with a mandate to develop and expand tourism infrastructure in the country. The Corporation has been moving ahead with consistent efforts on development, growth and world-class services and amenities to its guests. Apart from running Hotels, the ITDC has diversified into non-hotel sectors like Ticketing, Tours and Travels, Event Management, Duty-Free Shopping, Publicity & Printing Consultancy, Engineering Consultancy, mounting Sound & Light Shows, Hospitality education and skill development– all under one roof.

consortium completes Radisson acquisition WH Desk

in Jiang International Holdings Co., Ltd. led international consortium, including SINO-CEE Fund, has, through Aplite Holdings, completed the acquisition of 50.21 percent of the shares in Radisson Hospitality. The completion of the acquisition was subject to receipt of regulatory approvals and other customary closing conditions which have already been met.

Lemon Tree Hotels enters in UAE; signs first Dubai property Owned by Al Waleed Real Estate LLC, the hotel is expected to launch in the third quarter of the coming year WH Desk

ocated on Al Wasl Road, this will be the first midscale hotel in the area. The hotel will feature 114 well-appointed rooms and suites, complemented by a multi-cuisine restaurant, Citrus Café, with a beautiful al fresco extension, a conference room, Tangerine, a swimming pool, a wellequipped fitness center and more. Speaking on the signing, Rattan Keswani, Deputy Managing Director – Lemon Tree Hotels and Director – Carnation Hotels, said: “This is our first hotel in the UAE, and we feel that it holds immense business potential. The hotel strategically situated in proximity to famous destinations like Burj Al Arab, Kite beach and the Mall of Emirates, and equidistant from Business Bay and JLT, the two major business districts of Dubai. The addition of this hotel opens a new location for the brand, thereby increasing our appeal to our existing and potential customers.” Al Waleed Real Estate LLC, a multidisciplinary real estate development and investment company, has proven itself to be a dynamic and progressive enterprise,

14 December 2018

positioning itself as one of the leading privately-owned real estate companies in the GCC. Mohammed Abdulrazzaq Abdul Aziz Al Mutawa, CEO of Al Waleed Real Estate LLC said: “There was a need for a mid-scale hotel of this caliber in this location, and we found Lemon Tree Hotels to be the best partner for the project, taking into account that India has been the largest source into Dubai, as well as the UAE as a whole, for over three years now.” Lemon Tree hotels are currently located across India, in metro regions, including the NCR, Bengaluru, Hyderabad and Chennai, as well as tier I and tier II cities such as Pune, Ahmedabad, Chandigarh, Jaipur, Indore and Aurangabad.

Commenting on the development, John M. Kidd, Chief Executive Officer and Chief Operating Officer for Radisson Hospitality, Inc., said, “This marks yet another incredible milestone in our company’s storied history and one that I’m confident will elevate Radisson Hotel Group to a new level of strength as a global leader in the hospitality industry. When we announced our rebranding earlier this year to Radisson Hotel Group, we shared our vision for the company, which was to be the company of choice for guests, owners and talent. Furthermore, he said, “The consortium led by Jin Jiang will work with us to improve and execute our five-year plan, while continuing to deliver outstanding customer and guest service.” Radisson Hospitality, Inc., also known as Radisson Hotel Group, is a privately held global hospitality company headquartered in Minneapolis, Minnesota (USA). The company owns and operates hotel brands that include Radisson Collection™, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson along with Radisson Rewards, its global loyalty program. It boasts of a portfolio of 1,400 hotels in operation and under development with footprint spanning 115 countries and territories.

December 2018 15

NTO

Sri Lanka Tourism launches new brand identity – So Sri Lanka

The campaign will target millennial travellers who select holiday destinations based on what they can hope to experience there

will be a significant global campaign that will be amplified across all relevant digital platforms, targeting tourists from key source markets in Europe, Asia and the Middle East.

he rebrand marks the start of Sri Lanka’s fresh approach to destination marketing. The new campaign will target millennial travellers who select holiday destinations based on what they can hope to experience there. The ‘So Sri Lanka’ brand platform has a contemporary, social and engaging design to reflect the heart and individuality of the country.

Madubhani Perera, Director Marketing SLTPB comments: “There has never been a better time for a rebrand. For us ‘So Sri Lanka’ symbolises our evolution with the digital revolution. The modern traveller goes online to seek inspiration and to find the next life-changing travel experience. ‘So Sri Lanka’ helps us evoke the inimitable feeling of our beautiful, vibrant, authentic and generous country through the smartphones of potential travellers.”

It will roll out across all tourism promotion materials in a multi-channel, international campaign starting early next year – this

To encourage travellers to choose Sri Lanka for an experience like no other, the film will showcase the country’s unique landmarks,

News Desk

vibrant cities and breath-taking landscapes including Sigiriya, Dambulla, Kandy and Ella through the eyes of the island’s inhabitants who know it best. The film will be distributed across digital and owned social channels, as well as being the focus for an earned media PR campaign across key markets - India, China and the UK. Revealed at the World Travel Market trade show in London, the new brand platform So Sri Lanka, created by advertising agency JWT Sri Lanka and Landor Singapore, is grounded on the insight that Sri Lanka is more than just a destination, it’s a feeling. Sri Lanka is the essence of a people renowned for their hospitality; a stunning landscape, rich biodiversity and a wealth of incredible, immersive experiences on offer for travellers.

Sarjah organizes an expedition Switzerland records 23.4% increase in the overnights for renowned TV celebrities spent by Indians in 2017

FitZup, along with a team of top Indian celebrities explored the emirate of Sharjah

News Desk

harjah Commerce & Tourism Development Authority (SCTDA) in association with FitZup organized an expedition for renowned TV celebrities and fitness enthusiasts – Kanchi Singh, Rohan Mehra, Helly Shah, Tanya Sharma and Abigail Pande, merging travel and fitness to arrive at the intriguing concept of fitness tours. These well-known celebrities became the faces of the ‘Say Sharjah’ campaign. The concept of 6-day long trip, was focused on the idea that if you want experiences like Adventure, Family Fun, Shopping, History, Culture and Food; Sharjah is the place to be. For the Indian traveller, the celebrities showcased exciting activities such as dune bashing as well as visiting archaeological sites, strolling on the beaches and enjoying special Emirati cuisine, warmth and hospitality.

Khalid Jasim Al Midfa, Chairman, Sharjah Commerce & Tourism Development Authority (SCTDA) commented, “This is an incredible opportunity to be part of a project with an impact to promote Health and Wellness Tourism with leading Indian TV Stars in Sharjah. We are very excited to explore Sharjah through the eyes of the Indian celebrities, with offerings and attractions which every Indian traveller desires.”

16 December 2018

n order to showcase the diverse options, Switzerland Tourism has taken its multiple offerings across the four Indian cities of Mumbai, Pune, Kolkata and Delhi through its recently-concluded annual roadshow that saw the participation of destinations, hoteliers, transport partners, mountain excursions and other local representatives from various parts of Switzerland. Key partners included the cities of Zurich, Lucerne, Interlaken and St. Moritz, regions such as Lake Geneva Region and the Swiss Travel System among others. “We had a 23.4% increase in the overnights spent by Indians in Switzerland in 2017. This number has exponentially gone up, primarily on account of the well-received Ad campaigns that had Ranveer Singh showcasing the different experiences available in Switzerland,” said Claudio Zemp, Director – India, Switzerland Tourism. “Our numbers this year are also encouraging – we are up10% in hotel overnights in the period January to August 2018 as compared to the same period last year. Besides this campaign, we also continue our travel trade campaigns – with regular webinars, training sessions in tier 2 and tier 3 cities as well our new e-learning modules on the Switzerland Travel Academy,” he added.

NTO

Dream of flying come true at the magical iFLY Dubai News Desk

glass wall is air conditioned to keep the flyers cool.

From beginners to seasoned professional flyers, everyone can enjoy flying at its best with the state of the art patented technology which ensures high degree of safety. The qualified instructors ensure you an experienced flight in a controlled environment by providing just the right amount of air flow for the utmost flight enjoyment.

ake your dream of flying come true at the magical iFLY, defy gravity in a controlled environment with skill, style and courage. Installed in City Centre Mirdif, it is the world’s first double vertical wind tunnel, open for everyone over age of three, the safe and well controlled environment at iFLY Dubai promises you a memorable experience. Being attached to the City Centre Mirdif mall, iFLY sets new boundaries in the vertical wind tunnel industry and is the world’s first tunnel to achieve this feat and being designed to be raised three meters in the air, to give you a bird’s eye view over Magic Planet. The wind tunnel standing at 10 meters tall with acrylic

Each wind tunnel has two big fans of more than 3 meters diameter providing 800 horsepower from tunnel that can blow away air up to 200 Kilo meter per hour. A pressurized staging area which can fit up to 12 flyers at one time inside crystal clear acrylic tube of 3 meter diameter and 10 meter height. You can also record your flying experience with DVD/ photo system.

A training room is also available outside the tunnel to teach the flying techniques through videos. There is also a rental area where you can get specialized equipments, like fly suits goggles and helmets. There is shop outside to buy branded teeshirts and other souvenirs. There are many different packages available depending on your skill level and skydiving lessons are also provided to teach you the necessary skills

to complete a real skydiving free fall course. One-on-one session with a certified instructor to learn skills like turn, vertical moves, altimeter check, practice pull etc. One can learn the basics of a skydiving course like jumping from an airplane. The flyers will do five flights of two minutes each and 10 minutes of flight equivalent of more than 10 actual skydives.

Indian tourist arrivals to Greece increases by record breaking 119% The country is focusing on the strategy to promote 365-day tourism in Greece and create awareness about lesser known cities

or Kavala which have great geophysical, historical and cultural importance along with Athens,” said Konstantinos Tsegas, Secretary General, Greek National Tourism Organization.

News Desk

Konstantinos Tsegas Secretary General Greek National Tourism Org

“We are closely working with our partners in India for growth across segments like families, FITS (first time travelers segment), MICE (meetings, incentives, conferences and events), destination weddings, honeymoon and films,” he informed.

Indian market. The strategy is to also promote 365-day tourism in Greece and create awareness about lesser known cities of Greece like Thessaloniki, Xanthi

“Greece as a destination has gained momentum over the years and we are glad to witness the rising interest of Indians for Greece as a popular holiday destination across the country.

s per the statistics released by Greece National Tourist Office (GNTO) and Athens International Airport, 38,046 Indian tourists visited Greece in the nine months vis-à-vis 17,376 Indian tourists during the same period in 2017, which is a whopping increase of 119%. “We have effectively leveraged diverse platforms, based on specific characteristics of the

Our approach is to target the captive audience across various age groups simply by appealing to every kind of travel need,” he added. The beauty of Greece is a Unique Sales Proposition (USP), by any means. But what truly makes a difference is its people, the authenticity and simplicity of Greek touristic products in combination with an extremely rich historical background. In 2016, Greece National Tourist Office noticed 14.6 million arrivals in total and in 2017, 15.5 million, whereas, the growth percentage of arrivals from India has been around 9.7% each year.

December 2018 17

TRADE

TAAI Kunming Convention to lay strong foundation for Indo-China bilateral tourism At a time when the whole world is looking at India and China as the strongest tourism source markets , the Travel Agents Association of India (TAAI) has taken a major step in bringing the two most powerful world economies closer in the field of tourism exchange. The 65th TAAI Convention in Kunming, China was a remarkable step in promoting ‘Tourism Beyond Boundaries.’ It will be remembered as the milestone event for the future IndoChina bilateral tourism ties. Rajesh Tiwari

s TAAI says, their Conventions are ‘the platform’ when it comes to creating new products and services and developing destinations; the recently concluded 65th TAAI Convention has definitely succeeded in putting Yunnan province and its capital Kunming in the tourism spotlight amongst the Indian travel

This year’s annual conference is going to be a grand gathering of tourism cooperation, a new bright spot for social and people-to-people exchange between China and India. H. E. Mme. Li Malin

18 December 2018

trade. A truly exciting tourism destination, just a few hours flight from major Indian cities (Two and half hours flight from Kolkata, about four hours flight from Delhi), endowed with modern tourism infrastructure and UNESCO sites and with great view of mountains, lakes and rich history and cultural heritage –Kunming, Dali, Yuxi, Lijiang, among others, in Yunnan province, are not just familiar and far more exposed to the India’s travel trade in the aftermath of TAAI Convention, but are also expected to be in the travel itinerary of a large number of Indian tour operators. With a contour of eminent speakers who delved deep discussing and debating various industry issues, the convention also offered ample opportunity to the delegates to experience the destination firsthand and familiarize with the attractions available in Kunming and the larger Yunnan province. The well attended business sessions addressed by the speakers such as Prof. John Koldowski – Professor and Foreign Expert in Tourism, Lavonne Wittman –

President SKAL International, George Cao – Co-founder & CEO Dragon Trail Interactive, Yossi Fatel – Sr VP UFTA Chairman, AIR & IATA Matters, Kapil Bhatia – Executive Chairman InterGlobe Enterprises Ltd, Kapil Kaul – CEO India & ME at CAPA, Rodney D’cruz – Assistant Director IATA India Nepal & Bhutan, Ashish Gupta – Founder Strategy Pluto Consulting and Carl Vaz – Chairman & CEO Charson Advisory Services were very informative and interactive with the audience. While addressing the delegates, H. E. Mme. Li Malin said: “The annual conference of TAAI is a key measure for the two sides to promote tourism cooperation in a pragmatic way, and a significant step for better tomorrow for tourism cooperation. The Convention will be helpful for the two sides in exploring and extending the exchanges and cooperation in the field of tourism, aviation and hotels.” “We hope that the two sides will grasp this precious opportunity, consolidate consensus and expand areas of cooperation to inject

TRADE H. E. Mme. Li Malin, Vice Governor of Yunnan Province, inaugurated the three-day long conference in the august presence of Li Bijian, Minister-Counselor of the Chinese Embassy in New Delhi, He Ligui, Director General, Department of Department of Culture & Tourism of Yunnan Province, Official of Yunnan Province Tourism Development Commission (YPTDC), TAAI Executive Members and a large number of delegates from India and China. The 65th Convention and Exhibition of TAAI took place in Kunming – Capital City of Yunnan in China inaugurated in a glittering ceremony at the Haigeng Convention Centre. new impetus into the development and cooperation in the field of tourism between our two sides. I believe that with the joint efforts, this year’s annual conference is going to be a grand gathering of tourism cooperation, a new bright spot for social and people-to-people exchange between China and India, and to lay a more solid foundation of tourism for the two sides to create a better future,” she added. According to her, both China and India are developing countries with rapid economies development, increased living standards of the people and a fast growing middle class group, which has created golden opportunities for tourism development. India has emerged as an important source market for China, while China is the potential market to send travellers to India. After years’ development and construction Yunnan has become the most important tourist destination in Southwest China and attracts every year a large number of tourists to come here for sightseeing, leisure and vacation. The strategic position of the tourism

industry in the national economy of the province has been enhanced a lot in past few years. In 2017, the province received total of 573 million domestic and foreign tourists to deliver a total revenue of 692.2 billion Yuan. He Ligui, Director General, Department of Culture & Tourism of Yunnan Province said: “We hope that the convention will let more Indian travel agents to know about the tourism destinations of Yunnan. The large number of delegates will promote Yunnan, making positive efforts together with us for mutual development and realizing mutually beneficial cooperation between Yunnan and India in the field of tourism.” Speaking on the importance of the Convention Li Bijian, Minister-Counselor of the Chinese Embassy in New Delhi said that TAAI Convention in Kunming will be a model platform for both of the countries. The future events (both countries) in the field of education, sports or cultural exchange will be inspired with the TAAI Convention taking place in Kunming. Addressing the delegates at the inauguration of the convention, Sunil Kumar, President of TAAI said that the entire team of TAAI is very excited that they are in China. For the industry stakeholders, certainly this is a huge opportunity and one must optimize it. This event was possible due to the extensive discussions and design that was in progress for over a year. The 65th convention in Kunming is a historic event, since it is being held as huge tourism connect opportunity of two large countries of the world – India and China. For TAAI, in its 68 years, this is the first time that a TAAI Convention is being held in China. “It’s important for me to make a commitment to the YPTDC that you have invited TAAI to Yunnan and believe you, Yunnan will be a most important household destination for every travel agency of our association. Our outbound to Yunnan shall multiply,” he added.

convention is the beginning of new chapter in the India-China relationship. This is going to play a critical role in the growth of tourism business between these two countries. Looking at the tourism scenario, India and China are the two most important and emerging economic powerhouses for the whole world apart from sharing a significant trade and politically cordial relationship.” Apart from the knowledge sessions, the delegates will have a firsthand experience of the beautiful destinations such as Lijiang, Dali, Yuxi and Sleeping Beauty of Mountains. A total of 480 delegates and 21 media representatives participated at the convention. Jyoti Mayal, Hony. Secretary General of TAAI presented the vote of thanks and said that TAAI welcomes delegate’s participation to experience and exploring the new beautiful destination of Kunming. “I am confident that all our member participants will bring back a lot of learning’s, fond and enjoyable memories, new avenues to diversify, and also act as Ambassadors of India to be able to generate inbound business.”

SECOND TAAI GOLF TOURNAMANT TAAI continues with the Golf Tournament. In association with Yunnan Golf Association, Shenzhen Uni-top Industrial Company and Yunnan Society of China-India Cooperation of Exchange the ‘Sino-India TAAI Unitop Golf Cup’ was conducted on November 27th 2018 at Kunming Dianchi Lake View Golf Club. Elaborating more on this Rajan Sehgal, TAAI Managing Committee Member said: “We have started this initiative during our 64th convention in Srinagar. The purpose of this event is to promote sports tourism and golf is an integral part of it.” He informed that both sides have been agreed to conduct a yearly Golf Cup in India and China to increase the tourism activities between two countries.

Sanjay Narula, Vice President of TAAI and Co-Chairman Convention said that this

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December 2018 23

AVIATION

Etihad Airways launches flight Abu Dhabi to Barcelona News Desk

tihad Airways has launched its first ever scheduled flights linking Abu Dhabi and Barcelona. The inaugural flight, EY49, departed Abu Dhabi recently carrying a special delegation including dignitaries, media representatives, influencers and senior members of Etihad Airways’ management team. The UAE national airline is celebrating the occasion in style by hosting a special event held at the historic Capella dels Angels, a sixteenth-century Gothic building which is now part of the Museu d’Art Contemporani de Barcelona (MACBA), attended by leading figures from the local government, diplomats, media, corporate partners and travel trade.

Tony Douglas, Group Chief Executive Officer Etihad Aviation Group, said: “We have been tremendously excited about the launch of this service and what better time to arrive here than the month Etihad celebrates its 15th anniversary.

The number of visitors from the UAE to Spain has been rising rapidly. The new route will initially be operated five times a week by a two-class Airbus A330-200 before becoming a daily operation from 31 March 2019.

“Commercial and cultural links between the UAE and the Catalonia region are flourishing and Etihad is honoured to play a pivotal role in facilitating and enhancing the growth of trade and the strong demand for tourism. This is a breathtakingly beautiful part of the world, with something to offer the most discerning of travellers, and now for the first time, Abu Dhabi, our amazing home, is accessible from Barcelona with regular nonstop flights, featuring Etihad’s acclaimed inflight hospitality.

Barcelona is the second city in Spain served by Etihad Airways, complementing the airline’s existing daily service to Madrid. The new link will provide business and leisure travellers with convenient timings to travel between Abu Dhabi and Barcelona, also providing seamless onward connections through Abu Dhabi to major cities in the Indian Subcontinent, Southeast Asia, China, Japan, and Australia.

Low-cost Jazeera announces Delhi flight

The Kuwaiti carrier’s India network expand to five destinations News Desk

uwaiti low-cost carrier Jazeera Airways, will start serving New Delhi with four weekly starting from December 15, 2018. Delhi is the fifth destination on Jazeera’s India network with Hyderabad, Kochi, Mumbai and Ahmedabad being others. The new route will help serve the large Indian community in the oil-rich nation and the business sector in Kuwait. The Kuwait-New Delhi route will be operated by return flights on Tuesday, Wednesday, Thursday and Saturday. Jazeera Airways CEO, Rohit Ramachandran, said: “We are excited to be serving the capital of India, New Delhi, and to launch our new schedule ahead of the upcoming season holidays. This is a new milestone for Jazeera Airways as it expands

24 December 2018

its network and brings more choice to travellers to and from India, connecting them to Kuwait and other cities in the Gulf and Middle East that are served within our network.” The new route also gives passengers option to connect on Jazeera’s onwork like Dubai, Doha, Riyadh and Jeddah. Jazeera Airways flies to 27 popular destinations across the Middle East, India and Europe comprising high-demand business, leisure, family and weekend destinations such as Dubai, Bahrain, Beirut, Alexandria, Amman, Istanbul, Sharm El Sheikh, Assiut, Luxor, Mashhad, Sohag, Jeddah, Riyadh, Madinah, Cairo, Al Najaf, Taif, Doha, Kochi, Mumbai, Hyderabad, Ahmedabad, Lahore, Baku, Tbilisi and New Delhi. The airline operates a fleet of Airbus A320s and an Airbus A320neo, the first to be operated in the Middle East.

Tony Douglas Group Chief Executive Officer Etihad Aviation Group

Etihad Airways operates an extensive codeshare partnership with Air Europa (UX) allowing guests a seamless transfer with the Spanish airline’s services between Barcelona and Madrid. Etihad also codeshares with Air Europa beyond Madrid to 19 cities in Europe, South America, Mexico and the Caribbean.

Jet Airways announces codeshare with Flynas WH Desk

et Airways and Flynas – Saudi Arabia’s first budget airline, have entered into an extensive codeshare partnership to enhance connectivity between India and Saudi Arabia. As part of the agreement, Jet Airways will place its marketing code ‘9W’ on flynas flights between the gateway cities of Dammam, Jeddah and Riyadh, thus providing its guests travelling from India the ability to travel in to Saudi Arabia via one point and depart from another. Jet Airways will also be placing its code via Dammam, Jeddah and Riyadh to the Saudi Arabian cities of Medina which is the holiest city in Islam, as well as port city of Gizan, the agriculturally rich city of Gassim, the unofficial summer capital city of Taif and the popular tourist destination

Abha, thus extending our reach into Saudi Arabia. In turn, flynas will be able to offer its guests access in to India by placing its marketing code ‘XY’ on Jet Airways’ international flights connecting Jeddah to Mumbai, Riyadh to Mumbai and Delhi as well as Dammam to Mumbai and Delhi. In addition to these international routes, flynas will also place its marketing code on certain destinations on the Jet Airways domestic network, via Mumbai to Delhi, Kochi, Bengaluru, Hyderabad, and Lucknow as well as via Delhi to Bengaluru, Lucknow, Chennai, and Kochi. Marnix Fruitema, Executive Vice President – Commercial, Jet Airways, said: “Saudi Arabia is the second largest international travel market to/from India with almost 6 million passengers travelling between both countries

AVIATION

WOW Air’s maiden flight takes off from New Delhi News Desk

OW air began its operations from New Delhi with its inaugural flight being flagged off from Indira Gandhi International Airport on 7th December. The airline will operate three weekly flights from New Delhi, connecting passengers to North America and Europe through their hub in Iceland (KEF). Post the announcement of the WOW air in India in May, earlier this year, the airline also began its fully functional booking office in New Delhi and recruited Indian crew, a first for any international airline operating out of India. WOW air serves a number of destinations from New Delhi including Chicago, Orlando, New York, Detroit, Baltimore, Boston,

Pittsburgh, Los Angeles, Washington DC, in the US; Toronto & Montreal in Canada and Reykjavik in Iceland. Announcing the commencement of operations from New Delhi, India, Kiran Jain, Managing Director of WOW Air said: “We are excited to commence operations from New Delhi. The response we have received from India has been overwhelming and we hope to continue this trend going forward.” “Our ultra-low fare reflects the need for affordable travel from India to transatlantic destinations and has also given an opportunity for Iceland to open up to the world as a tourist destination for the Indian travellers. Staying true to our mission of enabling everyone to fly by offering reasonably low fares to our destinations, we are hopeful that more people will have an opportunity to fly around

NokScoot starts India operation, inaugural flight to leave on December 19 News Desk

okScoot, a Thailand-based lowcost carrier marks its entry into India with launch of its first nonstop flight connecting New Delhi Indira Gandhi International Airport and Bangkok Don Muang International Airport from 19th December 2018. The new services will be operated with Boeing 777-200 wide-bodied, twin-aisle jets. Configured with a total of 415 seats, the Boeing 777 offers an unprecedented LCC level of comfort to its valued customers with 24 seats in ScootBiz Class and 391 seats in Economy. While there are already a few airlines operating on the Delhi-Bangkok route, NokScoot projects that the growing demand for leisure and business travel between the two cities, can support the big capacity

it is injecting onto the route. Passengers travelling between these two great cities will soon be able to experience the deferential hassle-free service and on-time performance of NokScoot. Giam Ming Toh, Deputy CEO of NokScoot, said: “ This route marks our first ever service to South Asia and follows the launch of services to Tokyo Narita in June 2018 and Osaka Kansai in October 2018. Following the launch of the Delhi service, NokScoot plans to further spread its wings in India with another destination in the first half of 2019.” “NokScoot believes these flights will appeal to both leisure and business travellers travelling between Delhi, the fourth most populous urban area in the world, and Bangkok. Delhi, as the biggest air hub in India, is also very convenient for those making connections to and from most domestic destinations around India,” he added. From its Bangkok Don Mueang International Airport base, NokScoot operates regular flights to Nanjing, Qingdao, Shenyang, Tianjin and Xi’an in China, Taipei in Taiwan, as well as Tokyo and Osaka in Japan. Launched in 2014, NokScoot is a joint venture between Scoot, 100% owned by Singapore Airlines and Thailand’s regional LCC, Nok Air

the world,” she added. WOW air has four exciting fare options including WOW basic, WOW plus, WOW comfy & WOW premium, offering neverseen-before fares for transatlantic travel for the Indian travelers. The airline also gives a spectacular, cost-effective opportunity to break-up long-haul journeys across the Atlantic and simultaneously enjoy some breathtaking scenic destinations or outdoor adventures in Iceland.

Bhopal, Jabalpur to be on IndiGo’s network starting January 2019 The low-cost carrier also announces 4th daily return flights on Hyderabad-Tirupati route News Desk

ndia’s largest airline, low-cost carrier IndiGo will commence flights to Bhopal and Jabalpur starting January 2019. The two cities, both located in the state of Madhya Pradesh, will be 65th and 66th destination on IndiGo’s network. The airline is introducing daily non-stop flights between BhopalHyderabad and Jabalpur-Hyderabad. Bhopal and Jabalpur will be the 2nd and 3rd cities on IndiGo’s network in Madhya Pradesh after Indore. Additionally, the airline will also operate its 4th daily return flight between Hyderabad-Tirupati. All new services will commence effective January 2019. Bookings are open with fares starting from INR 1999/-. Commenting on the latest announcement, William Boulter, Chief Commercial Officer, IndiGo said, “We are pleased to announce Bhopal and Jabalpur as our 65th and 66th destination effective January 2019. We will operate daily non-stop flights from Bhopal and Jabalpur to connect these cities with Hyderabad. We will also be introducing a 4th daily return flight between Hyderabad and Tirupati.”

December 2018 25

AVIATION

GoAir replaces IndiGo in OTP performance Reports highest OTP for second consecutive month

its continued focus on enhancing customer experience.

News Desk

With the total score of 90.5 % flights on time, GoAir is at top of the list on the parameter of on-time performance (OTP) for October 2018. OTP of scheduled domestic airlines is computed by the DGCA for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. The airline has enhanced its OTP as compared with 90.4 per cent in September 2018.

ccording to the latest available DGCA data, leading low-cost carrier GoAir has delivered the best On-Time Performance (OTP) and second highest Passenger Load Factor, for the month of October 2018. This is GoAir’s second consecutive best OTP performance amongst the Indian carriers in as many months, a spot largely occupied by India’s largest low-cost carrier as well as the biggest airline in India by market share and GoAir rival, IndiGo. GoAir reported a similar performance in September too. GoAir attributes the result to

Commenting on the achievement, Cornelis Vrieswijk, CEO, GoAir said, “It is indeed gratifying that GoAir continues to top the on-time performance for second consecutive month. Operational Excellence across the board is something we strive for at GoAir and our On Time Performance stands testimony to this. Stringent processes and systems along with a committed ground force of staff drives our operations and we are proud to have achieved this measure of excellence. We will continue to work towards providing our customers best in class services and justify the faith that they have reposed in us.”

American Express opens a new lounge at Mumbai Airport News Desk

merican Express has opened a new proprietary lounge at Terminal 2 of the Chhatrapati Shivaji International Airport, Mumbai. This is the second proprietary lounge of American Express in India, the other being in Delhi. The lounge facility offers an opportunity for travellers to relax in style and comfort. Entry to the lounge is complimentary for Centurion and Platinum Cardmembers. Platinum Reserve Cardmembers receive up to 12 complimentary visits a year. The lounge is fitted with luxurious interiors and comfortable seating, and an ambience that evokes plush hospitality.

Vistara, Amadeus, extends distribution agreement The airline also looking at integrating ancillary services in the future News Desk

madeus and Vistara have renewed multi-year distribution agreement enabling agencies continued access to the airline’s full range of fares and prices through Amadeus. Vistara is the first full service carrier in India to have launched branded fares - packaged combinations of fares, services and flexibility that makes it easier for travelers to pick what best suits their needs. Amadeus Airline Fare Families supports Vistara in making its branded fares, called Vistara Freedom Fares, available through the Amadeus distribution channel. Amadeus Fare Families will empower travel agents with clear, structured information they need to advise their customers and proactively upsell from one fare family to the other based on each traveler’s needs and preferences. The partnership is expected to help Vistara further grow its customer base by continuing

26 December 2018

to connect to travelers globally through Amadeus’ travel platform offering rich content to travel agents and travelers. According to Sanjiv Kapoor, Chief Strategy & Commercial Officer, Vistara, “We are pleased to continue our successful partnership with Amadeus. Travel agencies are a key part of our strategy to serve our customers through the channel of their choice, both in India and internationally. With the new agreement, we will have access to Amadeus’ global travel agency network which has the widest reach of travellers globally and this is a significant agreement in our growth strategy.”

It offers a lavish spread and gourmet menu, covering breakfast and all-day dining selections available as a la carte (for Centurion Cardmembers) and buffet (for Platinum and Platinum Reserve Cardmembers). The lounge also offers a rich collection of the finest spirits and cocktails.

Cyril Tetaz, Executive Vice President, Airlines, Amadeus, Asia Pacific said, “We’re very proud to be able to support Vistara’s growth ever since the start of their operations. With our partnership now including AmadeusAirline Fare Families capabilities, Vistara will be able to differentiate its offers, enabling travel agencies to become better advisors, and empower travelers with the transparency and customization they deserve. It’s a win-win for everyone.”

Speaking at the launch, Manoj Adlakha, CEO – American Express, India, said: “Access to the Mumbai Lounge and the broader American Express Global Lounge Collection is among an expansive suite of benefits designed to create a more seamless travel experience for our Platinum and Centurion Cardmembers. Special privileges at the lounge, such as fast Wi-Fi, comfortable seating, private work areas, make the wait time an enjoyable experience.”

December 2018 27

WORLD

Indian visitors will add 10.8 million hotel room nights to GCC by 2022 Indian outbound tourists will account for 22.5 million worldwide tourists in 2018 News Desk

he number of Indian visitors travelling to the GCC over the coming five years will create an extra 10.8 million room nights. The latest research published by Colliers International predicts around nine million Indians will travel to the GCC by 2022 – 37% of India’s total outbound market – with business, place of work and leisure underpinning this demand. Indian outbound tourists will account for 22.5 million worldwide tourists in 2018, with reports from the UNWTO estimating this figure will increase by 122% to reach over 50 million by 2022. Adding to this, Indian tourists are among the world’s highest spenders per visit made abroad, with visitor spend expected to increase from US$23 billion in 2018 to US$45 billion by 2022. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “Despite recent weak Rupee exchange rates, which have seen the Rupee lose around 14% of its value against the US dollar over the last 12 months, the Indian outbound market has continued to grow at an average annual growth rate of 1012% over the last seven years.” The GCC has benefited from this trend with Indian travellers’ willingness and ability to spend on outbound travel supported by the country’s pace-setting 7% GDP growth and a new generation of leisure attractions in the GCC as well as increased business opportunities and relaxed visa regulations for Indian nationals.

In 2017, the UAE welcomed 2.3 million Indian tourists, accounting for 13% of its total annual visitors, with this figure expected to increase at a Compound Annual Growth Rate (CAGR) of 7% to 2022. India retained top spot on Dubai’s list of source markets for inbound tourism, with over 1 million Indian tourists arriving in the emirate during the first half of 2018, registering a 3 per cent rise over the same period in 2017. Relaxed visa restrictions and the introduction of a free two-day transit visa have contributed to this growth. According to ATM’s official research partner, Colliers International, Saudi Arabia will also experience a comparative growth of 7% - while the remaining GCC countries, Oman, Kuwait and Bahrain will all witness an increase of 6% between 2018 and 2022. Curtis, said: “The influx of Indian visitors to the GCC shows no sign of abating, with every reason to believe India will maintain

its position as a top source market, moving forward. Supporting this demand, in the UAE alone, there are currently 1,065 weekly flights to India corresponding to 130,000 seats per week. Meanwhile, on-going bilateral talks are continuing to take place to increase airline frequency between India and all GCC countries.” Looking to the future, the Colliers research suggests India will rank as the world’s youngest country demographically, with 65% of the total population categorised as Gen X or Gen Y by 2025. “A rapidly growing younger population combined with a burgeoning middle class – currently representing 350 million of India’s total population – who have an increasing amount of disposable income, provide strong indications that the country will continue to see a steep rise in the number of nationals travelling abroad over the coming years,” Curtis added.

Amadeus and Points announce strategic partnership News Desk

madeus and Points International, the global leader in powering loyalty commerce, announced a strategic partnership that will enable airlines to integrate Points’ solutions within existing Amadeus Loyalty Management and Awards solutions at the click of a button. Amadeus Loyalty Management and Awards allow airlines to offer full seat availability, miles and cash payments, and the use of

28 December 2018

miles for seat upgrades and ancillaries as part of their loyalty programs. At the same time, Points’ Loyalty Commerce Platform solutions provide a guaranteed revenue stream to airlines while further engaging their members via highly personalized offers through a full suite of loyalty currency retailing services, private branded hotel and car booking services, and mileage exchange and incentives. Through this partnership, Amadeus and Points will introduce an integrated portfolio

of services to their loyalty program members. This portfolio will help airlines further improve loyalty redemption and member engagement. Points and Amadeus have already collaborated on the launch of a number of ancillary revenue solutions for loyalty programs in the Americas, Europe, Middle East and Asia, leading to an increase in active members and additional revenue streams for their mutual airline partners.

WORLD

Kazakhstan to host PATA Travel Mart 2019 The Pacific Asia Travel Association (PATA) is set to organise PATA Travel Mart 2019 in Astana, Kazakhstan in September News Desk

he event will be hosted by the Ministry of Culture and Sports of the Republic of Kazakhstan and the Kazakh Tourism National Company JSC, the key organization in the tourism industry effectively promoting the tourist brand of Kazakhstan and contributing to attracting investments to the industry. “We are excited to hold the first-ever PATA event in Central Asia in the Republic of Kazakhstan. As the destination stands at the crossroads between Asia and Europe, it is the perfect venue to organise the Association’s signature travel trade exhibition in a uniquely transformational city that blends various cultures and heritages of both the East and West,” said PATA CEO Dr. Mario Hardy.

Vice Minister of Culture And Sport of The Republic of Kazakhstan, Yerlan Kozhagapanov, said, “We are honoured to be the bid winner and are grateful for the opportunity to host PATA Travel Mart 2019. We are positioning Astana as a MICE hub for Central Asia and looking forward to welcoming PATA members, hosted buyers and visitors at PATA Travel Mart 2019.” Located simultaneously in two parts of the world - Europe and Asia, it is at the junction of several of the world’s largest civilizations

and borders with China, Kyrgyzstan, Turkmenistan, Uzbekistan, and the Russian Federation. Due to its key strategic location, it is among the strongest supporters of the Belt and Road Initiative strategy adopted by the Chinese government. According to the World Tourism Organization (UNWTO), the country received a total of over 7.7 million total visitors in 2017. Kazakhstan has a unique geography with a rich and diverse landscape, which includes numerous lakes, lowlands, deserts and valleys framed by mountains in the east and southeast. Due to the large territory and variety of natural conditions, there are over 6,000 species of plants, 172 species of mammals, 500 species of birds, 52 species of reptiles, 12 species of amphibians, and 150 species of fish. The country’s new capital, Astana, has become a showpiece for 21st-century Kazakhstan, with a fantastical skyline marked by landmark buildings designed by leading international architects in a variety of Asia, Western, Soviet and futuristic styles. Astana, also known as the ‘Singapore of the steppe’, is a growing city with a young, forward-looking vibe, where Kazakhstan’s ambitious and talented youth are increasingly drawn. This ever-growing city – host to the Expo 2017 world fair – offers a glimpse into a town of tomorrow. Special discounts are available for sellers located within Central Asia, while early bird discounts are available for those registering before December 31, 2018.

Claude Blanc takes over as new Portfolio Director of WTM News Desk

rabian Travel Market (ATM), part of the World Travel Market portfolio, has boosted its executive team with the appointment of a new Portfolio Director, who has over 25 years of experience within the travel trade and hospitality industry. French national Claude Blanc takes on the overall responsibility for all events in the World Travel Market portfolio including, WTM Claude Blanc London, Travel Director WTM Forward, the International Travel & Tourism Awards, ATM, WTM Latin America and WTM Africa. He joins from his role as Chief Executive Officer at Paris-based Travel & Co, a tour operating group which he founded in 2007. Prior to this, he was Digital Travel Director for TUI group and has also held senior posts with travel management company Rosenbluth International and timeshare exchange company RCI. Commenting on his new role, Blanc said: “I am delighted to join such a respected, well known global brand, and to work with a team of seasoned travel industry professionals. “Having been a sponsor, an exhibitor and a visitor at many travel trade shows, I bring a client perspective, an international network and a digital culture. “It’s an exciting time to come on board, as the WTM Portfolio is set to smash last year’s achievement of $7 billion worldwide industry deals. “Looking ahead to 2019’s events, my mission is to continue to increase the scale of the WTM portfolio through innovation and various new launches.” Blanc joins a team of accomplished travel industry veterans, and his expertise will further cement the wealth of travel trade knowledge and event experience across the entire WTM portfolio.

December 2018 29

CRUISE

Seven Seas Explorer to visit 10 South American countries January through March 2019

News Desk

even Seas Explorer is sailing to South America for the first time. After cruising the Mediterranean, Caribbean, Northern Europe and Africa during her first two years, Seven Seas Explorer will visit picturesque ports in 10 South American countries January through March 2019 during five highly-anticipated voyages. “Seven Seas Explorer sailing this region of the world for the first time gives her loyal guests the opportunity to experience Seven Seas Explorer in a new way, while providing guests who have not yet sailed on her but want to experience the beauty of South America’s destinations aboard the most luxurious ship ever built one more compelling reason to visit,” Regent Seven Seas Cruises President and CEO Jason Montague said. Seven Seas Explorer is an all-suite, all-balcony ship, offering up to 750 guests the most elegant accommodations. She features extravagantly designed theaters and lounges, a $7 million art collection, an unparalleled collection of opulent and spacious suites, five lavish gourmet restaurants and an unprecedented level of personalized service. The 375 beautifully appointed suites range from the 307 square-foot Veranda Suite to the lavish 4,443 square-foot Regent Suite. Nearly 90 suites on the Seven Seas Explorer offer butler service. The Regent Suite, with a private in-suite spa with steam room, a custom heated spa on a private balcony, and ceramic-heated lounge beds, offers a car and driver in every port.

January 20 (28 nights) – Rio de Janeiro to Santiago (San Antonio), visiting ports of call in Brazil, Uruguay, Argentina, Falkland Islands and Chile. February 1 (16 nights) – Buenos Aires to Santiago (San Antonio), visiting ports of call in Uruguay, Argentina, Falkland Islands and Chile. February 1 (36 nights) – Buenos Aires to Los Angeles, visiting ports of call in Uruguay, Argentina, Falkland Islands, Chile, Peru, Ecuador, Costa Rica, Nicaragua and Guatemala.

Suites for Seven Seas Explorer’s maiden South American sailings are nearly all sold out, with a few still available on the final voyage of the South American sailing on February 17 from Chile to Los Angeles.

February 17 (20 nights) – Santiago (San Antonio) to Los Angeles, visiting ports of call in Chile, Peru, Ecuador, Costa Rica, Nicaragua and Mexico.

The five breathtaking voyages include:

In addition, Seven Seas Explorer is sailing to South America via her January 6 Cape Town to Rio de Janeiro voyage, which arrives in Brazil at 8 a.m. on January 19. A limited number of suites are available on this transatlantic voyage.

January 20 (12 nights) – Rio de Janeiro to Buenos Aires, visiting ports of call in Brazil, Uruguay and Argentina.

Norwegian Bliss arriving to Miami for winter season Eastern Caribbean Cruises from November 17, 2018 to March 30, 2019 News Desk

orwegian Cruise Line’s latest ship, Norwegian Bliss, makes her way to Miami to offer Eastern Caribbean cruises beginning Nov.17, 2018. She will offer seven-day cruises to the Eastern Caribbean with calls to St. Thomas, US Virgin Islands; Tortola, British Virgin Islands; and Nassau, Bahamas through Mar. 30, 2019. In April,

she’ll cross the Panama Canal, returning to Los Angeles for select sailings to the Mexican Riviera before moving to Seattle to meet her sister ship, Norwegian Joy, who will make her U.S. debut on Apr. 25, 2019. “Norwegian Bliss’s inaugural season surpassed anything we could have imagined, with guests and travel partners alike championing her innovation and beauty,” said Andy Stuart, president and chief executive officer of Norwegian Cruise Line. “Miami has long been home to Norwegian Cruise Line, and we are especially excited to bring Norwegian Bliss, our latest ship, and one of our most innovative vessels, to the East Coast for a winter of Caribbean cruising.” Following a record-setting inaugural season of Alaska cruises from Seattle and a month-long period of voyages to the Mexican Riviera from Los Angeles, Norwegian Bliss continues to break records from port-to-port. She is the largest ship to be christened in Seattle, homeport in Los Angeles and call to Vancouver and San Francisco. Norwegian Bliss is also the largest cruise ship to traverse the Panama Canal from both the Pacific and Atlantic oceans.

30 December 2018

TECHNOLOGY

India tops Travelport’s global ranking of digital travellers News Desk

ravellers in India are increasingly using digital technology and platforms such as voice search, digital payments, e-tickets, social media etc to plan, manage and enhance their travel experiences. For the second consecutive year, India is being ranked as number one on Travelport’s 2018 Global Digital Traveler League Table. These are among results from the Travelport 2018 Global Digital Traveler Survey of over 16,000 travellers from 25 countries which include other key insights for the India market:

Mobile remains crucial, but travellers want a consolidated experience Seven in ten of leisure travellers say they will ‘feel lost’ without their smartphone Over two-thirds of them are reliant on their smartphone during their whole travel experience Three out of four travellers prefer seeing all their trip itinerary in one place and half find it unsatisfying to have to book their travel arrangements separately Flight related mobile apps are key features to the traveller, particularly the ability to search and book flights (81%) and real-time alerts (78%)

New technologies continue to grow in prominence 69% are using voice search to research their travel using tools such as Apple Siri, Google Home or Amazon Alexa

85% of travellers have used a digital wallet/payment app while travelling e.g. Apple Pay, Alipay, etc Over half of the respondents say they always use payment apps Almost two thirds of travellers indicate that they would prefer to check in to a hotel via an app rather than at a reception desk

The countries are ranked as follows (*= new country surveyed in 2018): Country

2018 Rank (2017 ranking)

India

1 (1)

Travellers want technology to continue simplifying and enhancing travel experience:

Indonesia

2 (3)

Brazil

3 (4)

China

4 (2)

84% of travellers are open to offering their biometrics to reduce waiting in security lines

Nigeria*

UAE

6 (8)

Turkey*

Saudi Arabia

8 (5)

Colombia

9 (9)

Mexico

9 (6)

South Africa

10 (7)

Singapore*

Argentina*

South Korea*

Hong Kong*

USA

15 (11)

Russia

16 (14)

Italy

17 (10)

Spain

18 (12)

France

19 (13)

Australia

20 (16)

Canada

21 (15)

22 (17)

Japan

23 (18)

Germany

24 (19)

In cases of travel disruption (e.g. natural disaster, strikes, etc.), over a thirdof travellers prefer to be served by a person via chat service, e.g. WhatsApp, WeChat, etc. and one in every five travellers would consider using their mobile to be served by self-service bots 80% of respondents think that digital boarding passes make travel so much easier Commenting on the research, Travelport Managing Director for Asia Pacific, Middle East and Africa, Mark Meehan said: “India, as an emerging nation, is moving forward with a strong momentum of digital transformation across businesses and consumers alike. Irrespective of the age group, consumers want the convenience of mobility and technology on their finger-tips for all their travel related requirements. The growing proliferation of internet and smartphones in India will further strengthen this trend.

Indian travellers pay 29% extra on last minute flight bookings News Desk

ndian travellers are escaping their midweek blues by booking their last-minute travel plans, but at the same time they end up paying an average of 29% extra on these last minute flight searches. According to world’s leading travel search engine, Kayak, more last-minute searches are made on Tuesdays and Wednesdays at 3:30 p.m. IST. This observation might suggest that most Indians are still thinking of travel during mid-day work hours. Kayak’s data also reveal most of these searches are made

through website and more than half of these searches are made by solo travellers that is 56% followed by group travellers (more than or equal to three) 25% and 19% by people travelling in pairs. Abhijit Mishra, Director of India and Middle East, Kayak commented, “From our data, we see that even Bangkok has the highest last-minute booking price difference of 25% among the international destinations, it is still the top searched destination of 2018. This trend may be due to waiver of visa fee for Thailand, and the rise of interest in travelling to Bangkok.

Top Last Minute Searched Destinations According to KAYAK, travellers booking last minute (bookings made within less than a week before travelling) can pay up to the highest of 42% more for travelling to Chennai, 41% more to Mumbai and 40% more Delhi. Apart from this, the all-time favourite city Bangkok, where Indian travellers will be expecting to pay an extra 25% for last minute travel. Other top international destinations including Dubai and Singapore where travellers need to pay extra 22% and 19% respectively.

December 2018 31

PRODUCT

Sai Teerth: Devotional Theme Park Travel to all the holy lands of India and visit all the famous pilgrimage sites like Badrinath, Dwarka, Siddhivinayak, Jagganath Puri in just 12 minutes with ‘Temples of India’ attraction at the theme park. WH Desk

ai Teerth – an immersive devotional theme park dedicated to the most worshipped saint of all times Saibaba, is located in Shirdi. One of the modern wonders, which combine devotion with technology and entertainment, was founded by Malpani Group in 2018. Four custombuilt, world-class themed attractions are all set to amaze visitors with size and power of experience created within each of them. Teerth Yatra, takes you on a pan India voyage to showcase the cultural diversity in an automated vehicle in just 12 minutes. From Kedarnath, Badrinath in the North, to Tirupati and Meenakshi Temple in the South and from Dwarka in the West to Puri in the East, and Pandharpur in the Centre, these religious hubs depict the true diversity of India. Spread in a huge indoor complex

of 40,000 sq. ft, this dark ride will be one of its kind and will give an overwhelming experience to every visitor. Lanka Dahan, a custom-built ride which is created in an uncompromising way to present an Indian epic story with excellent filmmaking and the best of technology. Hanuman’s flight to Lanka in search of Sita is an epic and is loved by all across India. It’s a perfect story befitting a true multidimensional simulation experience. All the special effects like water, wind and fire are abundant in the story. The thrilling ride film of 26 minutes has been created in 5D (stereoscopy) to enhance the experience further. Sabka Malik Ek, the giant theatre features a cinema screen of size 36 feet by 72 feet. A specially made hour-long film based on the life of Sai will be presented here multiple times every day to suit your time. The theatrical experience will be one of the finest that moviegoers have experienced in any of the best theatres across India. Dwarka Mai, this unique show of 10 minutes has been created using world-

class animatronics and robotics and show control technology which will make visitors breathless. Imagine Saibaba himself coming to life, and speaking to every visitor present in the park - every devotee’s wish and dream come true. The ancient Dwarakamai structure has been created as it was 100 years ago for this show. With a seating capacity of 250 visitors, this show is surely the attraction you will be looking forward to most.

Park Timings: 10:00 AM – 06:00 PM Regular Tickets: 1st Oct ‘ 18 Onwards (For all Four Attractions) Adults: Rs.399 (+) 18% GST Child: Rs.300 (+) 18% GST

La Vallée Des Couleurs Nature Park Mauritius Visitors can expect to enjoy the thrill of discovery around every corner of the Park News Desk

a Vallée des Couleurs Nature Park in Mauritius is home to a unique geological feature – a landscape with 23 colours dating back millions of years following the eruption of the Bassin Blanc volcano. Discovery of the 23 shades of Earth in the Park in the late 1990s helped establish La Vallée Des Couleurs as an important destination for Eco-Tourism in Mauritius. The 450-acre Park teems with indigenous flora and fauna that have made the Park their home, spread across the varied landscape from mountains to valleys, plateaus to plains. Adding to this utopian yet real imagery, majestic waterfalls cascade into shimmering pools. With so much beauty to absorb, for the best views, tree-top heavens open up. A flight across the Vallée along the Park’s 1.5 km long zip line the 3rd longest in the World promises a stunning bird’s-eye view.

32 December 2018

The Longest Nepalese Bridge in the Indian Ocean – suspended at 350 metres offers a thrilling and completely secure skywalk. For more down-to-earth activities, there are plenty of quads and buggies to choose from for an adventurous drive along wooded paths to watch Nature come to life in all its glory. Not just for leisure but it’s also an in-demand choice for film and music video shoots, including the Siddharth Malhotra-Shraddha Kapoor starrer Ek Villain.

La Vallée Des Couleurs is committed to creating lifelong joyful memories. Visitors can expect to enjoy the thrill of discovery around every corner of the Park which hopes to soon count itself amongst one of the World’s best resorts and theme parks. For more on ‘La Vallée des Couleurs Nature Park, Mauritius’, log on to www.lvdc.mu/en/ home.

December 2018 33

DESTINATION

RANN UTSAV

Hospitality, Vigor and Traditional Flavour of Kutch

News Desk

ann of Kutch festival also called as Kutch Festival or Rann Utsav â&#x20AC;&#x201C; a three month long celebration held at the edge of White Rann. In Gujarat Tourism there are eight hubs and one of the best hubs is Kutch Tourism. In an attempt to promote tourism activity in this hub, the Department of Tourism started to celebrate Rann Utsav where tourist can stay near White Rann of Kutch with the option of standard and luxury tents accommodation. During the full moon night of the winters amid the awe-inspiring and contrasting landscape each year this festive extravaganza brimming with hospitality, vigor and traditional flavor of

the area is hosted and known as the Rann Utsav. The celebratory festival begins in the Bhuj city and goes around the district with a grand finale again being held at the preliminary destination. The festival is visited and enjoyed by a large number of tourists from all over the world. This is one time when natives of the region and travellers along with Government administrative officers all together come along to celebrate the mystical magic of Kutch and its diversity. A plethora of varied hues, profusion of design, superfluity of culture, cornucopia of music and dance, all together in the arid lands of Kutch creates a mosaic of exquisiteness which reflects the identity and spirit of the region. Kutch, one of the most ecologically and ethnically diverse district of the state is a celebratory land of art, crafts, music, dance, people and nature. The carnival organized at the various locales within Kutch takes one around the natural grandiose while introducing the visitor to the indigenous cultural and ethnical flavor of the people. Semi parched Grasslands of the Banni hosts the most magnificent display of vernacular architecture as the exhibition platform for the varied range of arts and crafts of the region.

34 December 2018

While an array of folk music and dance performances organized in the shimmering moonlit landscape provides the most enchanting experience. The colorful fairs held near the beach or the banks of a lake swings one with the spirit of festivity, fervor and flamboyancy while the organized tour around Kutch is an ideal occasion to be part of the region and experience the zeal and uniqueness of the people through a celebration of life. Rann Utsav, a unique manifestation of varied cultural ethos of the region is known for the ethnic flavor and celebrative zest. This festival provides an exclusive opportunity to witness the creative ingenuity of the artisans

DESTINATION an on-site guest house allows the possibility of a more leisurely experience, rather than a day trip.

Narayan Sarovar Located about 100 km away from Bhuj, Narayan Sarovar lake is an agglomeration of five lakes and is considered a sacred pilgrimage destination for the orthodox Hindus. According to the Hindu mythology, the lake was formed when the foot of Lord Vishnu touched the land at a particular place and water spurted from there giving it the shape of a pious. A large number of temples like Shri Trikamraiji, Laxminarayan, Govardhannathji, Dwarkanath, Adinarayan, Ranchodraiji and Laxmiji, constructed by Maharaj Deshalji’s queen surround the lake. ACTIVITIES Pool and craftspeople, assorted array of folk music and performances, mixed representation of culture and communities, along with a vast diversity in ecology. All this and much more describe and define Kutch and the people.

ACCOMMODATION Premium Tents Deluxe Tents Non ac Tents

EVENT CALENDAR 1st November 2018 to 28th February 2019 1st November 2019 to 28th February 2020 1st November 2020 to 28th February 2021

NEARBY DESTINATIONS Bhuj In a walk around Bhuj, one can see the Hall of Mirrors at the Aina Mahal, climb the bell tower of the Prag Mahal next door, stroll through the produce market; have a famous Kutchi pau-bhaji for lunch, examine the 2000 years old Kshtrapa inscriptions in the Kutch Museum, admire the sculptures of Ramayana characters at the Ramakund Stepwell, walk around Hamirsar Lake and watch children jumping into it from the lake walls as the hot afternoon sun subsides, and catch the sunset among the chhatardis of the Kutchi Royal Family in a peaceful field outside the center of town.

tour, must visit Kutch Mandvi. You can also club your Mandvi tour with Rann Utsav Kutch.

Dholavira Stand in the middle of the stadium, close your eyes, breathe in the dry air, imagine what events might have taken place there and who might have stood at exactly that spot 4000 years ago. Move to the edge of the stadium and imagine the excitement a spectator sitting in that very seat might have felt. Spend some time with what could be the world’s first signboards. See if you can glean any meaning from the ancient letters, and be the first to decipher the code. Dholavira is 250 km from Bhuj and is reached via Bhachau and Rapar. A bus leaves from Bhuj at 14:00 and arrives at Dholavira at 20:30. It leaves at 05:00 the next morning and returns to Bhuj by 11:30. It is also possible to rent a vehicle. The nearest airport is Bhuj. Bear in mind that

Chess Star Gazing Spa Archery Kids Zone ACTIVITIES AT RANN UTSAV Rock Climbing Rappelling Wall Pendulum Swing Zipline Tower ADVENTURE SPORTS Para Motoring ATV Rifle Shooting Bungee Run Basketball Trikke

Mandvi A tourist who travel to Kutch they must visit Mandvi Tourism, in Mandvi Tourism Kutch, tourist can visit Mandvi attractions or Mandvi local sightseeing which offers Vijay Villas Palace Mandvi and Mandvi Beaches. We suggest that during your Kutch

December 2018 35

DESTINATION

Nestled between two coasts, Sharjah is a lively forward-thinking emirate of modern business and vibrant culture. It shares its heritage through its 20 museums and galleries, local architecture and culturepacked leisure activities that are perfect for families.

News Desk

he emirate of Sharjah is well-known for its rich, cultural heritage – an identity that has been recognized a number of times as shown by the winning of the Cultural Capital of the Arab World 1998 and Islamic Culture Capital 2014 awards. It is a vibrant city with an exciting food and arts scene, a heritage area that is the largest restoration project in the region along with various commercial centres and over 22 museums. Sharjah is home to a wealth of noteworthy sites, museums, beaches and fun indoor and outdoor activities. Al Montazah Waterpark Newly renovated Al Montazah Amusement and Water Park is Sharjah’s newest family entertainment destination. The 126,000-square-metre amusement park offers thrilling water rides, a leisure park and green space in the heart of the city. Al Montazah has rides and recreation options that tourists and residents of all ages are sure to enjoy. The park’s offerings are rounded off by attractions such as a souk, cafés, restaurants, sports facilities and live performance venues. Discovery Centre Sharjah Discovery Centre is an entertainment centre designed for children aged 3 to 12 years, providing

36 December 2018

SHARJAH The Family-Friendly Holiday Destination

them with the opportunity to learn, discover, understand the role of science and technology in their daily life and explore the world around them in a fun-filled and relaxing

atmosphere. All the activities are based on real-life activities in the most fun way. Al Noor Island With a combination of beautiful sculptures, butterfly house housing

DESTINATION

over 500 species of exotic butterflies, peaceful literature pavilion and fun interactive playground, this family destination in Sharjah takes you on remarkable sensory journeys and offers engaging cultural experiences. Enjoy wandering through the butterfly house, letting one of its peaceful winged inhabitants land on your hand; sit in quiet contemplation, overlooking the fountain at the literature pavilion or have an energetic bounce along the trampoline walkway beside the beautiful lagoon.

Sharjah Centre for Astronomy & Space Sciences This cleverly designed attraction is an enticing place to take children, with informative and entertaining displays. The centre aims at developing and promoting education about astronomy and space sciences in the Arab World in general and the UAE in particular in order to be a destination for science, research, heritage, education and tourism for students and university students, researchers and families of all ages. Sharjah Aquarium As an ancient port, Sharjahâ&#x20AC;&#x2122;s history is interweaved with the sea and there is no better place to learn about the emirateâ&#x20AC;&#x2122;s sea-faring traditions and local marine life than Sharjah Aquarium. More than 150 species, including the beautiful clownfish, delicate seahorses, moray eels, sea rays and reef sharks can be seen in the cleverly designed large fish tanks which

wind through the building, displaying sea creatures in their natural habitats of rocky shores, coral reefs, lagoons and mangroves. Sharjah Aquarium is the first and largest government educational center in UAE. Covering an area of 6500 mÂ˛, it consists of two floors equipped with 20 aquariums, filled with 1.8 million liters of water. Wasit Wetland: The Wasit Wetland Reserve is impressive for its work with bird conservation. The aviaries are state of the art and feature endangered birds that are native or migratory on the Arab Peninsula. The indoor observation hall allows for visitors to get close to the birds and watch them in their native habitats without disturbing the shy creatures. There are buggy tours around the wetland on weekends and it takes about one hour to stroll around on foot, taking time for some bird watching in the hides.

December 2018 37

APPOINTMENT

Ashwani Kumar Goela General Manager Radisson Blu Plaza Delhi Airport

Deepak Kolhekar General Manager Marasa Sarovar Portico Rajkot

Chef Anil Chandra Nilamani Hotels Bali

Ashwani brings with him 19 years of experience in hospitality. His extensive experience in the hospitality sector including his ability to drive performance, turn around assets and building great team will be very valuable for the hotel as it looks to strengthen and expand its position in the market.

At his last assignment he was working with The Park, Navi Mumbai as an Associate Director Food & Beverage. His achievements include winning the â&#x20AC;&#x2DC;Visionary Director Food & Beverage as well as nominated in Top 100 Future Leader in Hospitality Magazine.

Hailing from New Delhi, he has always fascinated by his homemade cooking by his mother and inspired becoming a chef during his training time at a hotel while pursuing his degree in Hospitality Management from a reputable hotel school in New Delhi. As a young chef, Anil determinates to spread his passion of Indian cuisine to the world and make his fellow Indian traveller feels at home with his cooking. His authentic cooking technique combine with a dash modern touch delivers the most original Indian taste wherever he goes.

He will oversee the complete operations of the hotel. He will play a key role in meeting the hotelâ&#x20AC;&#x2122;s aggressive growth goals as well as building a name in the global market.

He holds a degree in Hotel Management and has more than 15 yearsâ&#x20AC;&#x2122; experience in chain hotels like The Park Hotels, Radisson Hotels and Taj Hotels. Sarovar Hotels & Resorts is a leading hotel management company in India.

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Volume V Issue III December 2018

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RANN UTSAV Hospitality, Vigor and Traditional Flavour of Kutch TOP NEWS

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