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August 2018

no.262 • £4.75 incorporating

The Number One magazine for the care sector

Karen is the latest from group to be recognised

Do not leave it too late to enter Awards By Dominic Musgrave TIME is running out to submit your Caring UK Awards’ entries, with nominations for this year closing on August 29. The Caring UK Awards, in partnership with Clydesdale and Yorkshire Bank, recognise excellence and achievement throughout the care industry and recognising team efforts across the UK. They have been created to highlight and pay tribute to the care home teams who make an outstanding contribution to caring for the elderly. Taking place on Thursday December 6 at the The Athena in Leicester, there are 20 trophies up for grabs at this year’s awards including Care Home of the Year, Volunteer Team of the Year and Activities Team of the Year. Other categories include Best Innovation in Care, Best Outdoor Environment and Care Employer of the Year. Derek Breingan, head of health and social care at Clydesdale and Yorkshire Bank, said: “There is still time to nominate an entry for this year’s Awards and I would encourage everyone to take the opportunity to highlight an individual or service that deserves recognition. “Without the dedication of people

delivering the care and support, every hour of every day of every year, to those elderly and the most vulnerable of our society life for the majority, and their loved ones and families, would be very difficult. “There is a tendency in this country to focus on negative press rather than to highlight the vast majority of positive outcomes and stories that feature in social care and to showcase the real difference that is being made every day.   “These Awards allow the sector to showcase outstanding contribution and help promote all that is good and, at Clydesdale and Yorkshire Bank, we are proud to be involved in this event and humbled by the fantastic examples from nominees. So please take the opportunity to nominate a deserving entry and make this year’s Awards even better.” Judges include Professor Martin Green OBE, chief executive of Care England, Nadra Ahmed OBE, executive chairman of the National Care Association, Raj Kapoor, head of training and consultancy at the Alzheimer’s Society, Care Forum Wales chair Mario Kreft MBE and Jane Murphy, professor of nutrition at Bournemouth University. n Enter your nomination at www. or see pages 29 to 32.

Louise Smith and her partner Simon Webber ‘took to the floor’ in true Strictly Come Dancing style recently, helping to raise almost £700 towards a total of £8,000 from the evening for the Mary Ann Evans Hospice at the George Eliot Hospital, Nuneaton. Dressed to impress and dramatically be-sequined, the couple delivered their moves along with nine other couples who had all been receiving weekly dance lessons since mid-January in preparation for a final ‘dance off’ at the Bedworth Civic Hall. As a village advisor at Richmond Bede Village in Bedworth, which has a 24-hour nursing home specialising in palliative care, Louise works closely with those with a terminal illness and has a real empathy for the work of the hospice.

KAREN Buchan, senior people services advisor at Balhousie Care Group, came out on top at the cHeRries Awards 2018, winning the HR Advisor category. She picked up the award at the AECC in Aberdeen in front of her industry peers at the prestigious event organised by The Press and Journal. Karen has been an integral part of the repositioning of Balhousie Care Group’s human resources team – now called the people services team – and a cultural shift across the company. This shift has brought with it a focus on recognising every staff member’s skills, and involving residents and family members in care decisions This is the latest in a growing list of accolades for the care group, which has 25 care homes across the north-east of Scotland. Steve White, CEO at Balhousie Care Group, said: “We are delighted to see the amazing work Karen has carried out be recognised at the cHeRries Awards. Karen has played a crucial role in the new, fresh direction which Balhousie Care Group has been following for the last two years, particularly in reviewing how we deliver our human resources services.” This recognition has been topped off with two of the group’s care homes achieving the highest Care Inspectorate rank in the last 12 months.

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Care home celebrates Alnwick’s rich history RESIDENTS at an Alnwick care home have partnered with local school children to commemorate 100 years of life in the town and the new-found friendships have led to some amazing revelations. Abbeyfield House, which accommodates 25 people in a purpose-built facility just outside Alnwick town centre, successfully bid for a £10,000 Heritage Lottery Fund Grant to unite young and old people by celebrating the town’s rich culture and history. Activities organiser Freda Snaith arranged a number of sessions with children from Swansfield School where the elderly residents were able to share their memories of past times with the youngster. Stories, music, dance and art were used to explore the last century of life in the town. The children learned songs of the period and shared them with their older friends, many of which were very familiar to the elderly who joined in the singing with enthusiasm. Freda said the year-long project has brought many benefits to young and old alike. She added: “The grant has allowed us to forge a relationship which will continue into the future with Swansfield School. Being a part of the project has given the residents a huge amount of pleasure and also given them a sense of worth knowing that they still have a lot to give to other generations. “It’s been a tremendous year of education, friendship and fun between two very different age groups. “Many surprising memories came to light during the sessions from the residents. One lady was able to share with us that she

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Residents Maureen McLeallan, Mary Armstrong and Peggy Stephenson and activities organiser Freda Snaith. Photo credit: Highlights PR. was a direct descendant of Florence Nightingale and we even discovered that one of our ladies had actually flown a Spitfire. It’s amazing what you can find out about people if you simply ask.” A lasting reminder of the project is now on display in Abbeyfield House, a wall hanging created by the children and residents depicting a collection of poppies in tribute to those from Alnwick who lost their lives in the Great War.

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Home leads research into music’s impact on elderly

Ace match for village RESIDENTS of a Manchester care village will be given free access to top tennis matches and the facilities of the prestigious Northern Lawn Tennis Club as part of a new partnership between the club and Belong Morris Feinmann, formed to create new opportunities for people living with dementia. The Northern Lawn Tennis Club has been established in Didsbury for over 100 years, and many residents have fond memories of the facility, which is a within a mile of the care village. The affiliation will provide opportunities for residents to rediscover their love for the sport and also engage with the local community in Didsbury: something that is fundamental to Belong’s ethos. The first visit to take place as a result of the new partnership saw over 20 members of the Morris Feinmann community receive VIP

treatment at the prestigious Fuzion 100 Manchester Trophy women’s tournament. The group of visitors also enjoyed a reception in the hospitality marquee and many residents shared their own positive memories from their time spent at the club, where some had even been ball girls. Angela Luckett, experience co-ordinator for Belong Morris Feinmann, said: “We received a wonderful welcome at The Northern and are really excited about this new relationship. “The club has long played a role within the history of the Didsbury area, especially for some of our residents, who really enjoyed visiting the club and sharing their memories while looking at pictures of the tennis club from earlier decades. We are really looking forward to our next visit.”

A SOUTH London care home has introduced a comprehensive programme to show the positive impact live music can have on the lives of older people in residential care settings, through lectures and workshops delivered by leading thinkers and policy-makers in the field of arts, health and wellbeing. In conjunction with Live Music Now, an organisation which works with a diverse range of people to create connections through music, and the London Arts in Health Forum, Nightingale House devised a schedule of activities to explore the contribution of live music to quality provision in adult social care. Workshop sessions focused on how to bring music to life in care homes, bridging the gap of social isolation through musical engagement, the development of the Playlist for Life Project and working with independent music therapy charity Nordoff Robbins. Alastair Addison, head of activities at Nightingale House, said: “The conference is another example of our innovative music strategy, as part of our wider commitment to delivering person-centred care. Through our music programme, we have seen our residents come alive as the music aid communication. It creates life, energy and gives our residents a voice. “The added bonus is that the relationships between staff and residents are strengthened as the

music allows our staff to see each resident as a unique individual.” Last year, Nightingale House hosted Live Music Now musicians, including a vocalist and flutist, for a 10-week residency programme of musical engagement through which musicians worked with the same group of residents to lead on a journey of musical discovery. Keynote speakers included members of the All-Party Parliamentary Group for Arts Health and Wellbeing, which published an enquiry entitled Creative Health in 2017. Co-chair of the group, the Rt Hon. the Lord Howarth of Newport MP CBE, reviewed potential policy recommendations aimed at incorporating greater use of the arts and music in health and social care. Deborah Bull CBE, a former dancer with the Royal Ballet and now assistant principal for London at King’s College London, addressed residents, staff and researchers at the conference, and discussed the role of the arts and music in developing health through life course. Other conference attendees included leading practitioners from arts, health and social care, Andrea Sutcliffe CBE, chief inspector of adult social care at the CQC, Gemma Jolly, knowledge manager at Alzheimer’s Society, Rebecca Blackman, celebrating age lead at Arts Council England and Evan Dawson, executive director at Live Music Now.

New approaches needed to meet people’s health and care needs THE inspectorate has published a report bringing together key findings and recommendations for change, following the completion of 20 local authority area reviews exploring how older people move between health and adult social care services in England. CQC’s local system reviews provide a detailed insight into the journey through health and social care for people who use services, their families and carers – and identify where there are gaps which mean that people experience fragmented or poor care.  ‘Beyond Barriers’ highlights some examples of health and care organisations working well together – and of individuals working across organisations to provide high quality care. But the reviews also found too much ineffective co-ordination of health and care services, leading to fragmented care. This was reinforced by funding, commissioning, performance management and regulation that encouraged organisations to focus on individual performance rather than on positive outcomes for people.  The lack of a shared plan or vision resulted in people not receiving the right care in the right place at the right time – with consequences ranging from care being provided

David Behan at greater expense than necessary, to increased pressure on services, to people’s quality of life being significantly diminished. The report sets out a number of recommendations designed to encourage improvement in the way agencies and professionals work to support older people to stay well, including the development of: n An agreed joint plan created by local leaders for how the needs of older people are to be supported in their own homes, helped in an emergency and then enabled to return home; supported by:  n Long term funding reform involving national care leaders as

equal partners - in order to remove the barriers that prevent social care and NHS commissioners from pooling their resources and using their budgets flexibly to best meet the needs of their local populations; underpinned by: n A move from short-term to longterm investment in services, and from an activity-based funding model towards population-based budgets which encourage collaboration between local systems. n A single joint framework for measuring the performance of how agencies collectively deliver improved outcomes for older people. This would operate alongside oversight of individual provider organisations and reflect the contributions of all health and care organisations – including primary, community, social care and independent care providers – rather than relying primarily on information collected by acute hospitals. n The development of joint workforce plans, with more flexible and collaborative approaches to staff skills and career paths. National health and social care leaders should make it easier for individuals to move between health and care settings – providing career paths that enable people to work and gain skills in a variety of different settings so that services can remain responsive to

local population needs n New legislation to allow CQC to regulate systems and hold them to account for how people and organisations work together to support people to stay well and to improve the quality of care people experience across all the services they use. Sir David Behan, chief executive of CQC, said: “Our findings show the urgent necessity for real change. A system designed in 1948 can no longer effectively meet the complex needs of increasing numbers of older people in 2018. People’s conditions have evolved – and that means the way the system works together has got to change too.  “We have seen the positive outcomes that can be achieved when those working in local health and care organisations have a clear, agreed and shared vision together with strong leadership and collaborative relationships, and we met some outstanding professionals, working across organisational boundaries to provide high quality care. “However, their efforts were often despite the conditions in place to facilitate joint working, rather than because of them. We need incentives that drive local leaders to work together, rather than push them apart.”


11/04/2017 15:52



Residents of Blandford Grange Care Home in Blandford Forum, Dorset, were treated to a visit by a very special guest with a difference, in the form of Star the ‘therapy horse’. Star is one of a team of three American miniature horses that belong to Lofty Therapy Horses, based in Somerset.  The horses visit hospitals, nursing homes, day centres, nurseries and schools to bring therapeutic benefits to their admirers. Each horse has a different personality and the nature of the visit will often determine which horse will attend a particular venue or group.

A charity spring fayre organised by Hindley Green Family Church has resulted in a donation of £780 to the Belong Care village in Atherton. The money raised will support valuable ‘Vecta Deluxe’ equipment, a portable sensory experience unit specially designed for those who require full-time care. Gemma Willetts, experience coordinator for Belong Atherton, said: “The equipment will be used for group sessions with our residents to enhance stimulation and create a relaxed atmosphere across the venue, such as in the bedrooms of those receiving end-of-life care.”

A pub built by Borough Care at its Bamford Close home for older people in Cale Green, Stockport is now open for business. Residents and staff got together at the pub in the home’s grounds to mark its official opening. Borough Care’s vice chair Jean Walker had the honour of cutting the ribbon to declare the pub open for business. Bamford Close residents have been heavily involved in the design process for the pub and in the choice of items to kit it out. A relative’s friend, who owns The Union pub in Reddish, kindly provided tables, glasses and a dart board. Borough Care also had lots of items donated by Stockport based Robinsons Brewery and Manchester’s Joseph Holt Brewery. Corridors at a Montrose Angus care home have been brought to life thanks to murals painted by a local artist. The corridors at Dorward House have been themed to enable residents to find their way around and to provide areas of interest. Several have already bee completed, with the latest of local lighthouse Scurdiness on the seaside corridor and a Highland cow on the Scottish corridor proving a massive hit.

Residents, staff and relatives at Wetherby Manor care home in Wetherby have raised £500 to support St Gemma’s Hospice, Leeds by sponsoring a glass brick at its Walls of Light. A party of 20 people including the Mayor of Wetherby Councillor Norma Harrington, relatives of former residents and Wetherby Manor staff visited St Gemma’s to dedicate the brick. The Walls of Light, in the hospice’s Path of Life garden, illuminate the area around them. Pictured is Joanne Wrighton from St Gemma’s, Mayor of Wetherby Coun. Norma Harrington and Wetherby Manor manager Judith Scurr. Blitz fire service veteran Doreen Maltz has received a medal for her efforts in London during the Second World War. The 95-year-old resident of Burton Closes Hall in Bakewell, was presented with the Defence Medal by the town’s first and only female fire officer. Alyson Hill was joined by Bob Curry, Bakewell Fire Station area manager for first response, for a special ceremony at the care home. Hazel Jones, home manager, said: “As a home manager, it has been an honour to be able to help fulfil Doreen’s wish of receiving this medal.” Residents and staff at The Grove in Waltham held a sponsored walk to mark Dementia Action Week. The team from The Grove started their walk from the care home and walked around the village. Staff and residents were joined by family members and they stopped off at Waltham Tea Gardens, who supplied them with a free drink. Over £300 has been raised so far from the walk, which will be split between the Alzheimer’s Society and the residents’ comfort fund to pay for day trips and outings for residents living with dementia. Residents of Barnes Lodge Residential Care Home in Tonbridge enjoyed all the fun of the fair in the comfort of their own garden. With plenty of traditional games on offer, residents spent some time together playing games in the garden. Staff organised plenty of vintage games including hook a duck, shove ha’penny, ring toss and tin can alley, the residents all gave it a go and were delighted with their prizes. After tackling the games, fairgoers were treated to traditional snacks of popcorn and candy floss while relaxing in the sun and chatting about their memories of going to the fair during their younger days. Social activities facilitator Debbie Long is pictured with resident Peggy Wiltshire.



YouTube sensation gives a musical Cwtch to residents

Members of the Morris Care team, from the left: Charlotte Hill (group communications executive), Claire Brown (group communications manager), Sue Austin (chief operating officer), Sarah Compton (executive personal assistant) and Lucie Andrews (group communications coordinator).

Care provider makes new Dementia Friends

A CARE provider marked Dementia Action Week by rolling out an awareness campaign in its six nursing homes to encourage more people to become Dementia Friends. Morris Care, which has six nursing homes in Shropshire and Cheshire, engaged all new members of staff in the Alzheimer’s Society initiative, Dementia Friends, as part of their induction. From carers to administrative and marketing support, each new employee will learn more about what it is like to live with dementia and how to make that life better.

Existing members of staff are also being encouraged to sign up to the initiative. Chief operating officer Sue Austin said: “We wanted to increase our support of the Alzheimer’s Society’s Dementia Friends initiative because it makes a real difference. “It helps to change people’s attitudes and creates more dementia-friendly communities. “We already have Dementia Friends who spread the word but we want to grow that network across our business and take that awareness into the community.”

A DOZEN singers including a vocalist whose version of a Welsh classic has had a million hits on YouTube gave one-to-one personal performances care home residents. The tuneful interlude at Pendine Park’s Bryn Seiont Newydd dementia centre in Caernarfon was masterminded by freelance community art practitioner Pauline Down. She recruited the singers to provide a musical Cwtch or hug for the residents, performing songs written specifically for the occasion using comments collected from residents in other care homes as part of an arts project. They also sang well known classics like Bring Me Sunshine and Hello Dolly. Among those taking part was folk singer-songwriter Eve Goodman, who hails from Caernarfon but now lives in Cornwall. Her own arrangement of the traditional Welsh song, Dacw ‘Nghariad (There’s my Love), has attracted almost one million hits on YouTube. Bryn Seiont’s musician in residence, Nia Davis Williams, said she was pleased to welcome Pauline Down and the Cwtch project to the care home. She added: “We chose to hold the three sessions throughout the day in different Bryn Seiont lounges. We felt that made the project more intimate

rather than have everyone in our music room. “The idea behind the Cwtch project is for singers to interact with residents on a one-to-one basis and that clearly worked well with some residents. It means it’s not so much a performance as a shared experience.” “It was nice to see the reaction of residents and the singers involved. The title of the project, Cwtch, is perfect it really is a musical hug that the vocalists are giving residents. ”The project fits perfectly with what we do at Pendine Park because the arts in general and music in particular provide the golden thread running through everything we do to enrich the lives of our residents and staff alike.”



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‘Class in a care home’ project teaches both the old and young

Claire Fry, senior village adviser from Richmond Aston-on-Trent, cuts the ribbon, helped by, from the left: Aston and Weston Bowls Club secretary Sue Shadbolt, chairman Jim Ballington and vice chairman Margaret Bennetth.

Bowls club thanks village for its pavilion donation RICHMOND Villages has donated its former sales and marketing lodge to the Aston and Weston Bowls Club in South Derbyshire. As a thank you for the donation, the club invited members of the company to join them for the official launch of their new bowls pavilion, and to celebrate with a champagne reception. Worth over £100,000, the building was used by the company during the construction of its new retirement village until October last year, when the sales team moved into purpose-

built offices. Richmond Villages organised the dismantling and re-assembly of the building which was then converted into its new pavilion by the club. Senior village adviser at Richmond Villages Aston on Trent, Claire Fry, said: “We are delighted to see the building going to such good use and wish the bowls club many happy years in its new home. “It was such a pleasure to work in the marketing suite, and it was always a very happy place with a great atmosphere.”

AN Isle of Wight care home has recently completed a project called ‘class in a care home’ where school children and residents (the youngest being four and the oldest being 94) learn alongside each other in a creative and mutually supportive environment. This 12-week project at Cornelia Heights in Ryde involved regular visits from Dover Park Primary School, who have linked with Independent Arts, an Isle of Wight charity. A group of 10 children aged four and five visited every Friday and participated in a carefully devised creative programme with the residents. Residents and children worked together on an indoor garden, as well as enjoying lessons in art, music, poetry and Makaton sign language. Both residents and children also enjoy lunch together. The home’s deputy manager, Ashley Barrier-Close, said: “It was nice to see intergenerational interaction being encouraged, especially for those with dementia. “The children brought energy to the home, which also benefited our residents, and the feedback we had

from our residents was very positive. They really enjoyed it and looked forward to Fridays. “It was nice to see interaction and happiness, and you could visibly see the growing connection between the two generations. It was a win-win for both the children and our residents, sharing activities and experiences. “This also improved health, learning and mutual understanding for all involved.” Plans to set up a pen pal scheme in order for the connection to continue are ongoing.



Home partners with college to deliver classes to staff ACCRINGTON-based Springhill Care Home has partnered with a local college to deliver classes to staff looking to develop their career. The home is working with Accrington and Rossendale College, which will deliver maths sessions to staff who want to pursue careers and develop their maths skills in general. Springhill offers a range of options for employee career development, such as training to become an assistant practitioner, working under qualified nursing staff, but with a level of knowledge and skill beyond that of the traditional healthcare assistant or support worker. Other staff may be hoping to attend university and need a maths qualification to do so. Recently the first class took place, with positive feedback from the staff involved. Mike Lakins, learning and development co-ordinator for Springhill, said: “We take staff development very seriously, and Springhill has clear career pathways for everyone. “This is another great example of Springhill developing a successful partnership with a local education provider to work together toward common purposes and to achieve results that will benefit everyone at the home. “We believe this approach not only cements our place as an employer of choice in the healthcare sector, but demonstrates our commitment to

Children bringing joy to home’s residents Mike Lakins, learning and development co-ordinator for Springhill. providing the highest levels of care for our residents. “We felt we could genuinely help our staff by offering access to maths classes which would ensure further access to training, from university courses to the assistant practitioner qualification. “We’ve had great feedback from the first session and believe the link we’re establishing with the college will help to offer further opportunities for development in the future.”

A SCARBOROUGH nursing home is bringing joy into the lives of its residents by welcoming young children through its doors. Saint Cecilia’s regularly has visits from youngsters from Wheatcroft School and a local childminder’s group. And the home’s owner says both generations gain a great deal from the visits. Wheatcroft School has been bringing groups of children to the nursing home for a few months now. When they visit, the children do arts and crafts and book reading with the residents or they sing them songs. Childminders Colleen Doolin and Tracey Pickford have also been regular visitors to the home, along

with the children they look after. The little ones play and sing songs, to the delight of the home’s residents. The home’s managing director, Mike Padgham, said: “The residents love the company of children and are always delighted when we have visits from Wheatcroft School or from the childminders – they really look forward to it. I think everyone benefits. Clearly the residents enjoy having the children visit and get a great deal of joy from it. “At the same time, I think it is good for the children to come in and spend time with older people, getting used to their company and, to a certain extent, learning a little about care and nursing homes and what happens in them.”

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CARINGNEWS Advertiser’s announcement

Sue Ryder St John’s Hospice: putting patients’ safety and comfort first SUE Ryder is a national healthcare charity providing hospice and neurological care for people facing a frightening, life-changing diagnosis. Sue Ryder St John’s Hospice is situated in the village of Moggerhanger in Bedfordshire. The hospice has 15 beds and provides residential services to people who are approaching the end of their lives with progressive conditions. Needless to say, that responsiveness from nursing staff is extremely important here for patient comfort and safety, hence the nurse call system plays a crucial role to ensure it. However, when their old nurse

call system started failing, Andrew Williams, grounds maintenance supervisor, urgently needed to find a reliable care technology provider. He immediately approached Courtney Thorne to see if they could help out. Courtney Thorne sales consultant Ian Trott, sensing the urgency, instantly found an affordable and the most suitable solution for this particular hospice. The Courtney Thorne nurse call system was installed in a few days, ensuring the highest level of patients’ safety and comfort. Grounds maintenance supervisor, Andrew Williams,

said: “The chosen system wirelessly connects with lightweight neck pedants that can be used by patients on the move.  “The hospice also chose to install infrared triggers that have been designed to combat the problem of residents who are inclined to walk unnoticed and may suffer falls and accidents. “The professionalism of the sales consultant impressed us and he supported us well. “The installation process was really smart and easy. “I really like the new nurse call screens – we can turn the volume down at night and the nurse call

logging feature is very useful. “The wireless nurse call system can grow together with the nursing home’s needs; this was one of the additional reasons why the Courtney Thorne nurse call system was chosen.” Sales consultant Ian added: “Our mission is to design, develop and deliver technology that protects and improves the lives of people who require care. “I am very pleased we were able to provide an instant solution for Andy and his amazing colleagues who provide such wonderful care for their residents.”


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Pyjama scrubs reduce sleep deprivation at care home PYJAMA style uniforms for care home night staff have drastically reduced sleep deprivation, pacing and disorientation for residents living with dementia. The switch to scrubs covered in cartoon cats and love hearts was trialled at Simonsfield Care Home in Runcorn. Staff are required to conduct regular checks on residents and both the day and night teams previously wore the same blue scrubs. Many of the home’s residents with dementia had trouble differentiating between the two and when they should be sleeping. Disorientation and pacing was a regular occurrence during night time hours, leading to sleep deprivation and associated lack of energy, irritability and mood swings.

Due to infection control guidelines, staff cannot wear pyjamas, so home manager Debbie Smith came up with the idea of cartoon patterned scrubs for night staff. She said: “We thought we’d try out scrubs that mimic pyjamas for the night carers to help minimise sleep deprivation, pacing and disorientation for our residents living with dementia. “The initiative met with a really good response from most of the residents and we’ve seen a drastic improvement in their sleep patterns, so the switch has been made permanent. “It is remarkable how a simple change in uniform can have such drastic impact on the lives of those living with dementia.”

Group triples Admiral Nurse provision with Dementia UK A SOUTH coast care home operator is expanding its specialist nurse provision to help more residents and families overcome the challenges of living with dementia. Colten Care is recruiting two more Admiral Nurses under its partnership with Dementia UK following the positive impact of a first post-holder. The move was announced to more than 60 care professionals attending the provider’s fourth annual Dementia Utopia conference at AFC Bournemouth’s Vitality stadium. Since its first Admiral Nurse Kay Gibson was appointed two years ago, the provider has evolved a dementia care strategy benefiting residents, families and communities around its 20 nursing homes, including its five dementia–specific care settings. A key focus, reflected throughout the conference, was on what good clinical care, dining, companionship

and other parts of the care mix look like in the context of trying to live well with dementia. While Kay has run regular community drop–in sessions at Colten Care’s Dorset dementia care homes, the new Admiral Nurses will strengthen the level of specialist support at homes in Winchester and Lymington when they take up their posts in the autumn. Elaine Farrer, operations director, said: “Dementia Utopia was an ideal way to bring team members together so everyone could discuss dementia care from different angles and learn more.” As well as presentations from several of the group’s homes, delegates also heard from Adam Smith, Dementia UK’s Consultant Admiral Nurse for the South of England and Wales, and recently appointed music and arts partner, Fiona Pritchard.


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A SKELMERSDALE care home has raised funds to help six gymnasts compete in an international competition. Birch Green Care Home donated £250 to the Dazzlers Gymnastics Club and to say thank you, the youngsters performed a special routine at the home to celebrate Birch Green being praised by the CQC and awarded a ‘good’ rating in a recent inspection. The club, which is also based in Skelmersdale, is run as a Community Interest Company, aiming to keep costs for the gymnasts low so that money can be re-invested into running it for the benefit of its members. The Dazzlers, whose members range from age eight to 13, are raising funds to meet the travel costs required to attend the IAICG World Gymnastics Championships in Florida.

Vicky Sudworth, general manager at Birch Green, and mum of Sophie, a member of the Dazzlers Gymnastics Club said: “Everyone at the home really enjoyed the performance and most of the residents were in awe when they saw how skilled the girls are. “It’s important that we support other organisations where possible and this was a great opportunity for residents to be able to give something back to their community. “As a mum whose daughter is part of the Dazzlers Gymnastics Club, I can also comment on how much this means to the gymnasts. “The club doesn’t have a permanent home and has very little dedicated equipment, but with enthusiastic coaching and fantastic team spirit, the club certainly holds its own when competing – even against much larger clubs with far superior equipment.”


Care crisis deepens as funding hopes dashed WORRIED providers say social care has again been deprived of the funding lifeline it needs despite more shock evidence of the crisis. Operators are angry that a predicted £20bn boost for NHS funding has not been accompanied by more funding for social care. This despite new figures from local authority social care directors revealing growing closures of care homes and homecare providers, impacting upon thousands of people. The Independent Care Group says it welcomes more cash for the NHS but warns that unless it is matched by better funding for social care, the crisis in the care of older and vulnerable adults is going to get worse. Chair, Mike Padgham, said: “Obviously the extra funding for the NHS, if it is confirmed, is very welcome, but the Secretary of State has been very clear that at the moment it isn’t being matched by more money for social care and we are left, once again, waiting for this Green Paper. “Figures from ADASS show a deepening of the crisis in social care provision but yet once again, no action is being taken to help the sector. An extra £5bn a year for the NHS sounds very positive, but when you think that it is currently costing the NHS £3bn a year to keep older

people in hospital beds because there is no social care provision for them, you can see that the maths simply doesn’t add up any more and we have to address the funding shortfall in social care. “Some 1.2m people are currently living without the care they need. That is a disgrace and it is only going to get worse.” The Association of Directors of Adult Social Services has revealed the results of a recent survey which showed that councils in England are continuing to see care homes and homecare providers closing. From 152 councils, 34 had seen one homecare provider close, 12 had seen two operators close, one had seen three and one four. In total, 65 homecare providers had closed. Some 44 councils had homecare contracts handed back to them by providers. Meanwhile 58 councils reported closures of residential or nursing homes in the last six months. One authority had seen 10 closures. A total of 135 care home providers were reported to have closed or ceased trading. A separate report by the Richmond Group – a coalition of health and social care charities – has revealed that spending on adult social care in England fell by eight per cent in real terms between 2009-10 and 2016-17.

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Clinically connected homes could reduce NHS demand by £1bn, research finds A LARGE-SCALE project led by senior nurses to improve the health of care home residents in Calderdale, Yorkshire has reduced emergency admissions by 33 per cent with the help of technology-enabled care. Analysis, commissioned by Tunstall, has indicated this type of care model could release £1billion NHS capacity if deployed on a national scale. NHS Calderdale Clinical Commissioning Group has pioneered its clinically-led approach in partnership with Calderdale Council and Calderdale and Huddersfield NHS Foundation Trust. In the first two years alone, the telecare supported programme made savings equating to approximately 7,000 hospital bed days, and technology continues to be used for monitoring and risk reduction. The Quest for Quality in Care Homes initiative has involved 1,300 care home residents over the past five years, with a multidisciplinary team and care home staff working to improve care and prevent avoidable emergency attendances and admissions – typically for urinary tract and respiratory infections, falls and fractures. Since 2013, care home teams have used Tunstall technology to support individual care plans for residents, enabling the prevention of incidents. Results of the project show reduction in emergency hospital admissions. In the launch phase (2014-2016) NHS Calderdale CCG: n Cut emergency admissions from care home residents by 33 per cent. n Made savings equating to approximately 7,000 bed days. n Reduced GP care home visits by 45 per

cent following the introduction of the Quest multidisciplinary team. Telecare continues to help the CCG support care home residents and prevent falls. In the last year (2016/17 to 2017/18) emergency admissions relating to falls decreased by 7.7 per cent, which has resulted in an annual saving through the Quest programme of more than £200,000. Katie Berry, a Quest Nurse from Calderdale, said: “This type of technology is massively important. It has without a doubt enhanced safety for our vulnerable care home residents. “For example, I worked with a lady who, before she became unwell, had been extremely active and enjoyed long walks. She had suffered many hospital admissions for injuries from falls. “We advised giving her a falls detector, so that rather than restrict her in doing something she

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enjoyed, she still had the freedom to walk about the care home and grounds. Staff and relatives had the reassurance that if she did fall, they would be immediately alerted. “The technology is particularly essential in our intermediate care wards, where acutely unwell patients go to recover before being discharged. “The technology has meant we are able to help more people return home rather than being readmitted to an acute ward because of a fall injury.” Independent analysis commissioned by Tunstall revealed that the NHS could release nearly £1bn capacity annually using this type of approach – avoiding 226,000 emergency admissions and 2.5 million bed days. The study combined national government data and data from other regional initiatives that use telecare and telehealth enabled models, such as video based remote consultation technology in care homes by Airedale, Wharfedale and Craven CCG. Dr Steven Cleasby, chair of NHS Calderdale CCG, added: “The telecare service has been a really important part of what we have achieved through the Quest for Quality in Care Homes project. “Our care homes have engaged with telecare and welcome the support Tunstall provide through equipment provision for residents and carers, with regular on-the-ground support. “These have led to efficiencies in staff workload, reductions in falls and general improvement in the quality of care provided.” National analysis indicates that care home residents may represent 13.5 per cent of all acute bed days, 9.1 per cent of emergency admissions and 10.7 per cent of ambulance responses.




Staff are urged to think ‘Is my resident well?’

Controlled room temperature cabinets maintain storage temperature FOR medicines that are not normally stored in a fridge manufacturers generally guarantee that they remain stable only if stored below 25 degrees Celsius (25°C). In hot weather ambient temperatures may rise above this, so creating concerns. To protect such medicines, QED Scientific now manufactures and supplies a range of CRT ‘controlled room temperature’ cabinets that maintain the storage temperature between 15°C and 25°C even if the room temperature exceeds 35°C. These cabinets are an ideal cost-effective solution for departments that don’t want the expense of air conditioning, yet struggle to maintain recommended storage temperature for

non-refrigerated medicines. As well as offering safe storage conditions for medicines requiring storage below 25°C, they cut out the need for relying on manual room thermometer readings. Like pharmacy fridges, these CRT cabinets have a digital controller that stores the highest and lowest readings as well as alerting users to out of range excursions. Use of an inexpensive datalogger will give a full and permanent record of storage temperatures. The CRT cabinets come in a wide range of capacities to suit most healthcare departments. Enquiries: Call 01663 735494 or visit

CARE home staff are being encouraged to think ‘Is my resident well?’ as part of a new training programme to help spot the early warning signs of those they care for becoming unwell. A new guide called ‘Is my resident well?’ and associated training programme is being rolled out to care homes across North West London to support these care workers. The guide contains 10 questions for carers to think about while providing every day care, like washing and dressing. The 10 questions go through simple steps to check; breathing, bowel habits, hydration, pain, confusion, wellbeing and skin health (specifically looking out for the early signs of pressure sores). Dr Asha Katwa, GP and clinical lead for the guide and training, said: “This pocket guide is designed to provide a simple method for care workers to assess their residents. “By repeating the 10 questions during everyday interactions with the people they care for, it is hoped that care workers will be more confident in recognising some early warning signs of deterioration and be empowered to know what to do, to get the right help when needed.” The guide provides practical advice on what to do if someone shows signs of being unwell or deterioration and

how to escalate to get the right help. It includes guidance on what to do if a resident falls or is suspected of having sepsis (serious infection). The guide also provides practical information about how to prepare to call an NHS service when requesting medical help. “This may sound simple,” added Asha. “But, in order to get the best help and advice when calling a GP, 111 or 999, care workers need to provide as much information about the resident as possible. “Their role is vital in helping health care professionals provide the right support and advice so that decisions for their residents are made in accordance with any known wishes and care plans. “In doing so, this training aims to encourage care workers to act as advocates for the residents they care for, particularly if the resident cannot communicate their needs.” Across NW London 40 clinical staff are being trained on how to use the guide and provided with a training programme to go on and train care home staff and carers. The guide has been developed by the North West London health and care partnership, with staff from local authorities, care homes, NHS organisations, hospice and supported by Health Education England.

Hydrotherapy with a difference THE benefits of hydrotherapy are being delivered in style, at home, with developments at Closomat. Britain’s brand leader in enabled toileting has, in its latest Asana unit, combined a series of wellness functions, which can be selected depending on each user’s personal requirements. The features simultaneously enhance cleanliness in intimate hygiene, and can contribute positively to particular health conditions. The contemporary-styled, wall-hung Closomat Asana looks like, and can be used as a conventional WC. Additionally, at the push of a button, the toilet flushes, then douches. A range of “wellness” wash options – steady, rotating or pulsing spray, variable water temperature, and variable douche jet – can be further selected as preferred. There is even an option to choose all functions! All functions can be selected via the integrated buttons on the side of the toilet bowl, or via the convenient remote control, included as standard. The douche features are automatically followed by graduated warm air drying (from warm to cool), leaving the user hygienically, effectively and

Golden Memories Karaoke, an Australian based not for profit charity, has recently introduced their unique karaoke style DVDs to Care Homes in the UK. With well-known songs, accompanied by stimulating video clips and lyrics in a large font, the DVDs are currently being enjoyed by residents in over 2,000 Homes in the UK email:

consistently clean. Enquiries: Details of the Closomat’s assistive technology toilet care offerings can be found on Closomat’s website

CARINGRESIDENT SAFETY AND WELLBEING New report to promote best practice A NEW report ‘SAFE: Banishing Medication Errors in Care Homes (Safeguard Against Frontline Errors)’ has been launched by Omnicell UK & Ireland. The report is part of a campaign to raise awareness and promote best practice standards of care for the management of medication to help drive change and improve patient safety across care homes. Earlier this year, the Department of Health found that in England 237 million mistakes occur at some point in the medication process. Out of the 237 million medication errors that occur per year in England, the largest proportion occurs in care homes (41.7 per cent). The SAFE report, which is authored by a leading pharmaceutical expert, found within care homes the overwhelming majority of medication errors (92 per cent) happens during administration. Almost 70 per cent of care home residents have experienced at least one error in their medication regime, according to the finding from the Care Home use of Medicines Study. Introducing Omnicell eMAR within care homes, automates the entire medication management and

administration process making it safe, simple and compliant for everyone involved. The system, gathers information, provides prompts and accurate instructions for staff and gives managers real time medication administration data at the touch of a button, so they can be sure that the right dose has been administered at the right time to the right resident. Enquiries: For more information visit

15 per cent OFF dignified, waterproof scarf bibs from Care Designs CARE Designs’ Pashmina Scarf Style Clothes Protectors combines the look of a stylish ladies’ scarf with the waterproof practicality of a bib and so and can be worn all day with a high level of dignity. The two silk-like fabric layers on the front are highly absorbent whilst the waterproof layer on the back keeps clothes dry and has quick fastening Velcro for ease of fitting. Available in three pebble print colours and two plain colours. Get 15% OFF; use code CAREDESIGNS-CUK5 at the webshop checkout! Enquiries: Visit call 01223 840236 or email for a brochure.

Residents ‘tee up’ for golfing exercise CEDAR Court care home in Witney, Oxfordshire, has arranged for residents to be able to continue a favourite sporting pastime, thanks to outings to a local golf course. The dementia-specialist home provides tailored care plans, which includes actively encouraging residents to maintain their existing hobbies or interests, wherever possible. Golf has been expressed as an interest by residents and, as such, regular visits to a local golf course have now been arranged, providing the opportunity for golf-loving residents to continuing enjoying the sport. With a recent study by the University of Birmingham and King’s College London finding that prolonged activity during adult life helps to keep the body young and healthy, Cedar Court aims to make physical exercise and movement a regular part of its activities programme, to help support residents’ overall wellbeing and mobility. Phil Chapman, manager of Cedar Court, said: “We take great pride in offering a diverse range of activities and physical exercise plays a part of that. “Having identified that several of our residents have enjoyed golf throughout their lives, we are delighted to have arranged regular

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visits to a local golf course, so they can continue one of their favourite pursuits. It helps them to remain active – both physically and mentally. “For us, enabling our residents to continue to enjoy the hobbies and pastimes they have participated in over the years in very satisfying. Golf is the latest we have introduced and we are very open to other suggestions too.”



CARINGINTERIORS, DESIGN AND FURNISHINGS Yvonne and her husband Paul with Games of Thrones star Emilia Clarke, who was at the event in her new role as an ambassador for the Royal College of Nursing.

Dementia champion wins national nursing award THE woman behind Balhousie Care Group’s innovative dementia practices has been recognised with a prestigious national nursing award. Yvonne Manson, dementia nurse consultant with the Perth-based care home group, has won the award for leadership at the RCNi Awards in London which celebrate excellence in nursing care throughout the UK. She has headed up a host of dementia initiatives throughout the group’s 25 care homes in Scotland. With a focus on collaboration between staff and residents, these have included memory boxes, themed interior décor, multi-sensory therapy and virtual reality headsets, all to encourage reminiscence as well as family time and personal space. Yvonne also leads Balhousie Care’s Dementia Ambassador programme in which at least two staff members


in every care home are active ambassadors for dementia practices, meeting regularly to share ideas and learn new techniques. Yvonne, standing out among almost 800 entries, has worked in care homes for 23 years and is a fierce advocate for innovation in the sector. She regularly shares her ideas on dementia nursing at national events and conferences. Yvonne said: “I’ve been fortunate to have worked in this sector for more than two decades and to have learned from some of the best. “I’m very proud to have been recognised for all Balhousie Care Group’s hard work with the dementia programme. “The staff here inspire me every day with their dedication, and to see others gaining confidence and progressing our ideas is so gratifying.”

Home brings the outdoors in with new garden room A HAMILTON care home has created a new garden room to allow its residents to enjoy the beauty of nature, regardless of weather or mobility. Avonbridge has transformed a former small bistro area with conservatory into a mock garden. The home is in a woodland area by a river, and anyone using the garden room will be able to see the view from the windows. The team has decorated the walls with brick print wallpaper, and replaced the carpet with AstroTurf to give the room an outdoor appearance. They have also included wicker furniture and artificial trees and plants. This area will be available for use by residents and their families all year round without having to go outside. Michelle Beltran, home manager at Avonbridge, said: “I is our priority that our residents feel happy and comfortable, and have access to different environments. “Some of our residents are unable to go in to our lovely gardens due to mobility issues, and of course, the weather is not always on our side. “This room will give them the chance to enjoy the beauty of nature without worrying about that. “We wanted something comfortable and uplifting that staff,

Residents at Avonbridge care home enjoy the new garden room. residents and their families can enjoy. “Luckily we’ve had some glorious weather recently, so we’ve been able to see what it looks like in the sunshine. The team has done a fantastic job, and I think it will be everyone’s favourite room in the home for years to come.” Avonbridge care home forms part of Larchwood Care and is managed by Healthcare Management Solutions. The service provides care for up to 41 older people.

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Homely dementia design with style A HOME for individuals with dementia can be made to suit the needs of the residents without being patronising, and while still offering style and comfort – we have come a long way since the early days of dementia design when a home could look not unlike a primary school. So a few tips to consider: n Provide good contrast between walls, floors and furniture using stimulating, co-ordinated finishes. n Use plain, semi-plain or small pattern fabrics with different tactile finishes and save bolder patterns for small areas like cushions, always adding a contrast to the leading edge of the curtains. n Reduce colour changes to flooring (except where there is a need to highlight a hazard) eg a green bedroom carpet could have green vinyl in the en-suite. n Provide artwork which is calming and/or of familiar scenes. n Ensure you plan layouts with plenty of room to move between items of furniture. n Use homely items like framed photos and flowers

and open shelving to display games, puzzles etc so these are very visual. n Make sure signage is clear and easy to read and that unwanted signs are removed, also make sure the purpose of each room is clear. n Provide different seating groups so individuals can sit quietly if they want, or be more social, as their needs dictate. n Use at least two different types of furniture so residents can find a chair to suit their individual needs in terms of height, width and depth, and ensure that chairs have suitable arms for the users to grip to support themselves. n Use plain crockery but with a coloured rim to show where the edge of the plate is – this can co-ordinate with napkins etc. Enquiries: These are a few tips from a very exhaustive list, but if you would like help in designing for dementia then please contact Eda or Terry on 020-8339-6133, email info@ or visit our website on


New Care’s Kad Daffe and Chris McGoff with the Mayor of Rushcliffe, Councillor Maureen Stockwood, and Francis Purdue-Horan.

New £12m care facility opens in Nottingham NEW Care, a development-led care home operator, has opened the doors to a £12million facility in Ruddington – its second home in Nottingham. The doors to Ruddington Manor were officially opened by The Lord Mayor of Rushcliffe, Councillor Maureen Stockwood, and her consort Councillor Francis PurdueHoran. After a tour of the 66 bed ‘new generation’ care facility, the Lady Mayor met the first few residents at Ruddington Manor, two of whom have already moved in, with a further four or five due to join them in the coming weeks. Chris McGoff, CEO at New Care, said: “We are thrilled that the Lady Mayor was able to open Ruddington Manor.

“We are incredibly proud of the care facility and we were delighted to give her a preview tour. “The cutting of the red ribbon and meeting the first Ruddington Manor residents was a truly memorable way to mark the occasion.” The care home features a high specification finish and is decorated by an interior designer creating stylish yet comfortable and practical spaces.  The well-appointed bedrooms benefit from en-suite wet rooms, while the rest of the home offers a variety of communal lounges, dining rooms and secure landscaped gardens. It also offers a host of hotel-style services including fine dining, a hair salon, nail bar, concierge and a busy and varied programme of activities.

Stimulating graphics and murals for the dementia care sector IT has been proven that colourful and interesting wall graphics and murals aid dementia sufferers by stimulating memories and feelings of well being. Lustalux has been working within the dementia care sector for some time designing, manufacturing and installing a range of topical and striking wall murals with the purpose of encouraging reminiscence among residents. Dementia sufferers often have an excellent long-term memory. The purpose of the graphics is to create an environment that stimulates memories of the past.

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August 2018 Caring UK Advert.indd 1

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Cohort celebrate achievements at lunch to recognise their hard work THE sixth cohort to take part in Springhill Hospice’s palliative care education programme celebrated their achievement at an event of recognition and reward for their hard work. Forty health and social care staff were present at Springhill Hospice to enjoy a celebratory lunch, followed by the presentation of certificates and their ‘passports’ by the Mayor of Rochdale, Councillor Mohammed Zaman. A select few, whose portfolios and contributions were judged to be outstanding, also received special awards. The Palliative Care Education Passport programme began in 2015, and is based on the Common Core Competencies and Principles for Health and Social Care Workers (Skills for Care and Skills for Health 2014). It is mapped against the recommended Core Education Standards for the Dying Person in the last days and hours of life, incorporating many modules contained in the National Care Certificate.

The Passport is delivered free of charge and designed so that staff that undertake the training have something to show for their endeavours, and can use the evidence from the training for future development. Jane Ashworth, education lead at Springhill Hospice, said: “We have linked the Palliative Passport to the Dignity Champions Campaign, as many of the skills developed through

Group celebrates RoSPA award BARCHESTER Healthcare is celebrating after receiving a prestigious award from the Royal Society for the Prevention of Accidents for its contribution to occupational health and safety in the healthcare sector. Having previously won two RoSPA ‘Gold’ awards and ‘Commended’ in the whole care sector, Barchester again entered into the competitive ‘Healthcare Provider’ category. The group received the ‘Healthcare Services Award: ‘Highly Commended’ at a ceremony at the Hilton Birmingham Metropole Hotel. The RoSPA Awards scheme, which receives entries from organisations

around the world, recognises achievement in health and safety management systems, including practices such as leadership and workforce involvement. Paul Mason, director of health and safety at Barchester, said: “We are delighted to have received such a prestigious award, in recognition for maintaining the highest level of health and safety management throughout Barchester homes and hospitals. “Winning this is testimony to the commitment shown by all staff employed by the group and the importance and focus placed on health and safety by Barchester’s executive management team.”

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the programme will raise the level of dignity and compassion shown by staff for people in all care settings. “Health and care staff must demonstrate kindness, together with the skills, confidence and application of knowledge in the care of those with palliative care needs. “This will develop a culture of care that is compassionate, recognises the individual needs of the person and their families in their last years of

life, and gives them the confidence to challenge bad practice. “These are transferable skills, and once part of everyday practice will enhance the care of all our service users.” Now in its third year, the Passport programme has seen more than 300 participants complete all of the required sessions, with more than 500 having attended one or more modules.

New Redwood House manager Caroline Youlden.

New manager has big plans for residents A BARNT Green care home has appointed a new manager who wants to put the community and caring for those with dementia at the centre of her plans. Caroline Youlden, an experienced care expert, has taken over as the general manager at Redwood House Residential Home. With more than 15 years’ experience in caring for elderly people, she is set to overhaul the care home’s approach to dementia. Her plans include introducing a new dementia garden in its two-acre grounds, together with launching a programme of fundraising events. Caroline said: “Redwood House is an amazing home for residents and I am extremely proud to be here as its new manager. “I am bringing lots of new ideas to the home and working with my team, I cannot wait to implement them. “One big project is the introduction of a dementia garden which will take pride of place within our

grounds. When we open it in the coming months our residents will be stimulated by spending time in the garden where plants and herbs such as lavender and rosemary can trigger memories and their senses. “It’s going to take our dementia care to a new level and will be a brilliant outside space for those who suffer from the disease. “Events are also going to be a big thing for me as we raise money to take residents on trips out to places in and around Worcestershire. “We have such a wonderful setting here at the home and our garden will host its summer fete on August 4 for the local community, residents and their families. It is these types of events I want to push and get everyone involved, especially as we strive to play a bigger part in the Barnt Green community.” Owned by the Clarendon Care Group, the home is registered with the Care Quality Commission for 27 residents.

NOMINATION FORM Category Entered: Care Home Name: When you opened:


Full Address:

Main Contact: Telephone Number:

Job Title: Mobile Number:

Email: What is the total number of staff (Full Time): What is the total number of staff (Part Time): How many beds do you have: What is the total of your current residents: Person making nomination: Telephone number of person making nomination: Email of person making nomination: Supporting information must be sent via email to (Tick if evidence sent) Please state, in 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:

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CONTINUED 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:

Plese see overleaf for the rest of the form Please return to: Simone Saunders, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS



Deputy Mayor opens new training suite

Nynehead Court has made two senior appointments – and they are both familiar faces at the care home. Deb Sparks has been appointed to the newly created position of deputy manager at the Wellington home, having led the Mulberry Wing for people living with dementia since 2004. Deb holds the Level 5 Diploma in Leadership for Health & Social Care, the highest level of qualification in the sector. Kim Horton has been appointed as the new lead for the Mulberry Wing, having worked at the home since 2004. Nynehead Court manager Angela Watkins (centre) is pictured with Kim Horton (left) and Deb Sparks.

Resources launched to help operators to learn from incidents THE Care Quality Commission has published a new series of resources – ‘Learning from safety incidents’ – to help those in charge of running health and care organisations ensure the safety and well-being of people using their services. Developed to share common critical issues initially identified from CQC’s criminal prosecution work against nine health and care providers that have failed to provide care and treatment in a safe way, each of the resources describe the issue – what happened, what the inspectorate and the provider did about it and the steps that can be taken to prevent similar serious incidents from happening again in the future. Key themes covered in the resources include:  Problems with the quality and use of risk assessments One care home had no proper system for assessing the risk to the health and safety of the people living there. This meant the provider failed to prevent a person with visual impairments from repeatedly falling in their bedroom.  Issues with documentation CQC has found evidence of wideranging documentation failures – including medication dosages and strengths, allergy information and medication administration times not being accurately recorded – as well as poor systems of stock managements leading to services running out of essential medicines.  Issues with equipment  One service failed to have adequate radiator covers in place which led to a case where a person living with dementia suffered burns after falling

A SIMULATION training suite that is geared to provide staff with hands-on training has been built at the Bluebird Care Rother and Hastings office. The suite, named Bluebird Cottage, which was officially opened by Deputy Mayor of Rye, Councillor Rebecca Gilbert, forms a micro environment and mimics the type of situation staff face every day. It is equipped with a key safe, hospital bed, hoist and relevant potential hazards including household furniture and rugs. Bluebird Cottage is modelled on a Bluebird Care customer, and the care plan is created around their life to help give that real-life experience. Bluebird Care Rother and Hastings’ registered manager, Karen Chandler, said: “The training room was an idea that I had with our training manager Amy late one evening after a rather long week. “I must confess, I am not entirely sure how it started, but it was a small idea that kind of snowballed. “We were thinking about the training we wanted to provide and how we could improve it then went from there.

“Training is generally provided in quite a clinical environment with PowerPoints or notes and this is not the same as what our staff experience in the community. “We wanted to provide the training in an environment that was a lot closer to what they will experience.” Equipment was donated by St Michael’s Hospice, with whom Bluebird Care Rother and Hastings work closely with. Bluebird Care Rother and Hastings donated £100 to the Hospice as a token of their appreciation.

onto it. The provider had failed to provide radiator covers and pressure sensor mats to alert staff to a person getting out of bed.

Staff training A person fell out of a shower commode chair because staff supporting them had not been informed about safety procedures and a related national safety alert. This could have been avoided if the provider had ensured staff were adequately trained. Andrea Sutcliffe, CQC’s chief inspector of adult social care, said: “When something goes terribly wrong in health and social care, the people affected, their families and carers often tell us “I don’t want this to happen to anyone else”. And we know that’s how staff and managers feel too.    “Of course, it is important that CQC uses criminal enforcement powers to hold providers and managers to account when their failure to provide safe care and treatment has such tragic consequences.  “But we also need to make sure we share the insight into what went wrong so that others can take practical action to avoid it happening to anyone else. “That’s what these new resources are designed to do. They are short, to the point and describe simply what happened and what can be done differently.  “I hope they will be used by managers and staff across the country to improve the care they provide and make sure that the oft-repeated phrase that “lessons have been learned” is truly meaningful and does make a difference.”

Graduation ceremony celebrates CHAP staff CENTURY Healthcare hosted a graduation ceremony for the Care Home Advanced Practitioner Award at its New Thursby Nursing Home in Lytham St Annes. The North West provider is training its staff to become CHAP qualified to meet the national shortage of qualified nurses within the care home sector. This is a nationally recognised qualification enabling staff to work alongside their nursing colleagues and take on additional responsibilities such as applying simple dressings, recording blood pressures and supporting the safe administration of medicines. Angela Killip, operations manager for Century Healthcare, said: “I am extremely pleased that all the staff passed the course with flying colours. The staff were hand-picked by the home managers because of their many years of experience and their dedication to older peoples care. “It offers a defined career progression and enables care staff

to be recognised properly within the profession. “We now have over 20 CHAP qualified staff throughout the company and intend to train more next year. “The benefit to our service users is familiarity and continuity of staff, who co-ordinate and deliver excellent quality care that is tailored to the individual.” Successful participants were presented with their graduation certificates and a bottle of champagne by company chairman Lorraine Matta and Mayor of Fylde Councillor Peter Collins. The successful students were: Ian Humphreys, Hayley Birch and Marcin Fornalik (New Thursby, Lytham St Annes); Monica Vlas and Lorna Winter (Priory Court, Lytham); Eileen Taylor and Nichola Weeks (Lytham Court, Lytham); Gavin Leeming, Steph Smith and Ann Yapici (Gillibrand Hall, Chorley); Collette Bolton, Lesley Fletcher and Amy Clements (Brimstage Manor, Wirral).



Care sector relies on overseas recruitment, provider claims OVERSEAS recruitment is vital to maintain appropriate staffing levels in Scotland’s care home sector, a leading Scottish care provider has said. Meallmore, which operates 23 care homes across Scotland, estimates about five per cent of its nursing staff are from overseas. Recruiting from the EU and beyond is now a regular management process and is becoming more and more essential as the result of a worldwide shortage of nurses. The group’s experience is backed by industry body Scottish Care, which reports that there is substantial evidence of a nursing shortage which will continue unless another avenue of supply opens. It identified a year on year increase in the number of organisations struggling to fill nursing positions. Dr Donald Macaskill, CEO of Scottish Care, said: “With between six and eight per cent of staff employed in care homes coming from the EEA and a 31 per cent vacancy rate for

Mary Preston, operations director at Meallmore. nurses, not being able to attract staff has a direct impact on the ability of providers to staff care homes. “The risk is that some of our old and frail citizens will be delayed even longer in hospitals because care homes will not be available. “Scottish Care believes we will continue to require skilled and

dedicated staff from Europe and elsewhere to come to our communities to work alongside us in order to care. “This can only be achieved by a migration system which is flexible and responsive to the needs of our communities and the current demand for nurses amongst others.” In 2017, its report says, 91 per cent of care providers surveyed indicated they were having difficulties filling nurse vacancies (up from 66 per cent in 2015), with the most common reason for this stated as an insufficient supply of nurses. The average time to fill a nurse vacancy was given as between eight and 12 months, but certain providers admitted they had been trying unsuccessfully to fill nurse posts for upwards of two years. As a result, nearly 42 per cent of providers now recruit from the European Union, with more than 26 per cent recruiting from outside the EU. Mary Preston, operations director at

Meallmore, added: “Without looking to overseas applicants, the sector would face certain collapse. Our residents need and expect continuity of care and it is a constant task to ensure that there are enough trained and capable applicants coming through the system to work alongside our exceptional and loyal nursing teams. “There are just not enough nurses in Scotland and whilst we always endeavour to recruit locally we also invest heavily in attracting applicants from the EU and further afield, then supporting them to settle here and integrate into the local community.” The Scottish Government is running a campaign called ‘We Are Scotland’, to highlight the importance of migration across all areas of Scottish life, particularly to economic prospects and demographic sustainability. By 2041, the number of over 75s will increase by 79 per cent but the working age population will only increase by one per cent.

Leadership county first for group’s workforce development manager

A MEMBER of staff from one of Lincolnshire’s providers of homecare has been the first person to attain a new qualification aimed specifically at the health and care sector. Laura Kent, who works as workforce development manager at Walnut Care, has become the first candidate in independent care in Lincolnshire to pass the Mary Seacole Programme. All other candidates taking the course, run by the NHS Leadership Academy, were from the health sector, while Laura was the only candidate from an independent adult social care provider. The qualification has been running for some time as a health-geared course, but Laura took on the course, adapting her approach to make it Walnut Care’s unique situation of being an independent provider of social care. It teaches those taking the training to look at which leadership style most suits them and how to get the best out of themselves and staff. It also underlines how to effectively implement changes that can benefit each attendees’ individual organisation. Laura said: “I am very proud of what I have achieved. This course teaches you to talk to people and therefore manage them in a more effective way. Often engaging with individuals is difficult, especially in a busy environment like adult social care. “What the course has left me with is skills to be able to assess and then act on that to make sure people are

Carmel Lodge staff with their Home of the Year award.

Staff recognised at awards ceremony Laura Kent motivated and engaged. “I’ve already started to apply methods that I’ve learned during appraisals, supervisions and planning ahead. It was a real challenge, but I’m so glad to have taken part.” Director of Walnut Care, David Weatherley, added: “We are immensely proud of Laura. Being the first independent provider of social care from the county to take part and pass, we hope it will have an immediate impact for our staff, and ultimately, our service users. “We absolutely believe in developing staff and courses like this are a great way of enabling that. Leadership is important when people’s lives and health are involved. Laura is therefore going to be able to mentor her staff more effectively and make a difference.”

NATIONAL care home operator Maria Mallaband Care Group and Countrywide Care Homes held their fourth annual awards ceremony. The awards were created to acknowledge the efforts of staff and the impact they have on the lives of residents and their families. Residents, colleagues, relatives and visitors placed a staggering amount of votes across 14 categories. Finalists were invited to a Stars of Holywood themed gala evening at the Royal Armouries in Leeds, enjoying a drinks reception and dinner, followed by the awards presentation and ‘Regions Got Talent’, a contest in which staff from across the UK were invited to represent their region and share their hidden talents before a panel of judges. The categories were intended to represent all areas across the business for frontline staff such as ‘Dementia Champion’ and ‘Most Innovative Activity Programme’ through to ‘Behind the Scenes’ and ‘Head Office Hero’ for those who provide exceptional support to their

colleagues. Phil Burgan, chairman and CEO, said: “It’s always good to recognise the outstanding people in the company who really make a difference. “Unfortunately not everyone went home with an award, but everyone there was a winner. We are only as good as our staff. They are the ones who create our success.”

Winners were: Head Office Hero – Keir Dungo; Most Innovative Activities – Rosie Brennan (Parksprings); Care Practitioner – Ryan Bajas (The Belvedere); People Champion – Heather Bickerton (The Westbourne); Housekeeping Highflyer – Sarah-Jane Carr (Belvoir Vale); Hospitality Hero – Barbara Williams (St Martins); Behind the Scenes – Michelle Young (Rose Lodge); Beyond the Call of Duty – Nicola Ward (Batley Hall); Manager of the Year – Robert Blackburn (Alexandra Court); Best Newcomer – Victoria Webster (Bowerfield Court); Masterchef – Alison Frew (Buckingham House); Nurse of the Year – Aaron Barham (Highfield House); Dementia Champion – Eadaoin Hogan (Kingsbury Court); Home of the Year – Carmel Lodge; Phil Burgan Appreciation Award – Kathleen Best.

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Care home opens on former BBC site

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New MD to lead group through its expansion

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Aberdeenshire care home relaunches

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Retirement village opens first of its doors A HASSLE-free retirement is closer to becoming a reality for older people in Titchfield as the town’s latest development unlocks its doors with the opening of its new show property. Following the recent announcement of its prices, retirement village Friary Meadow, which is due to open in November and will offer a selection of 86 luxury homes, has marked another milestone as it invites prospective residents to view the property and reserve their plot. Friary Meadow, named in reference to the nearby Abbey and the likely historic use of the fields around it, is a joint project between independent retirement living specialist, Oak Retirement, and real estate fund manager, Frogmore. Apartments start from £375,000, bungalows from £485,000 and townhouses from £595,000. Car parking spaces are available for just £250 per year and residents won’t be charged ground rent. Dr Stephen Ladyman, founder of Oak Retirement and a former Minister of Health responsible for Social Care, said: “After a year of hard work on the construction front, it’s wonderful to see Friary Meadow coming to fruition and to finally be able to

show people what they can expect from our luxury development. “This is a really exciting time for us as we move ever closer to welcoming residents, who will be able to enjoy the many benefits of an independent, worry-free retirement.” The £35m development is based on the ‘extracare’ living model, as recommended by the Department of Health. It aims to give older people

the opportunity to retain their independence for longer, including their financial independence by enabling residents to own their own properties, thereby protecting their equity. Construction was launched in June last year, during an official ground-breaking ceremony attended by Mayor of Fareham, Councillor Geoff Fazackarley and the Mayoress Mrs Tina Fazackarley.

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Grayson Taylor (Managing Director, Lamont Johnson) •1981 FOUNDING PRINCIPAL of Taylor National •2001 FOUNDING PRINCIPAL of DC Care •2012 FOUNDING PRINCIPAL of Lamont Johnson If you are considering selling now, or in the future, and would like to know more about the personal and confidential service we can offer, without obligation, call us now.


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Sold on behalf of Mrs Maureen Gillman, a 33 registered home offering 32 individual bedrooms. The home as a trading business had been in continual family ownership for over 30 years and has been acquired by the Manchester based Aspall Investments Ltd. Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 37 years experience of principal directors, Grayson and Dawn Taylor, specialising solely in the discreet sale of Care Homes and sites/developments for C2 use nationwide.

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Group completes acquisition of five Staffordshire homes NATIONAL Care Group has completed the acquisition of Shelton Care Limited. Based in Stoke-on-Trent, Shelton Care was established in 1989 by husband and wife team Lyn and David Vincent. With five residential sites across Staffordshire, the company provides bespoke residential and nursing care; supporting individuals to live more independently. Law firm Blake Morgan advised the shareholders of Shelton Care on the sale of the business. NCG offers supported living, residential care, out-reach/home support and day services. David Stanhope, MD of NCG, said: “Shelton Care has worked closely with the individuals they support, their families and commissioning services to develop and deliver high quality person centred support for nearly 30 years. “The team offers excellent standards

and a high quality service, exceeding industry standards and taking great pride in all they do. The business is an obvious fit with our own organisation as we look to extend our support services to an ever-increasing number of people throughout the UK.” David Vincent added: “We’ve worked hard to build the business over the last 29 years so deciding to sell was a big decision for us. It was very important that we found a buyer who shared our commitment to quality and service; an organisation that would value our staff and respect our family values. “NCG has a great reputation throughout the UK and we are sure that Shelton Care will go from strength to strength under their guidance. We are particularly grateful to the team at Blake Morgan for their pragmatic advice and guidance; they’ve stood by us every step of the way to ensure a successful acquisition process.” Rosewell House extra care housing scheme has opened for business, welcoming the first of its residents to their new home in Tonbridge. Built for over 55s, Rosewell House comprises 59 one and two-bedroom apartments alongside a range of communal facilities, including a restaurant, club room, hair salon and therapy room and landscaped gardens.

Care home opens on former BBC site BUPA has officially opened its Pebble Mill care home in Edgbaston, Birmingham. It was opened by Preet Kaur Gill, MP for Birmingham Edgbaston and, to mark the opening, the home welcomed the local community and friends and family of residents for a day of live music and entertainment. Purpose-built, the home has 62 bedrooms each with en-suite, and provides a mixture of nursing, dementia and residential care and features luxury facilities such as landscaped gardens, a pizza oven and beauty salon. The £12million care home is set on the iconic former BBC site and is one of four new care homes being opened by Bupa this year. Located within a healthcare

‘community’, the redeveloped Pebble Mill site includes Birmingham Dental Hospital and a Circle Private Hospital (opening 2019). Karl Dawson, regional director for Bupa Care Homes, said: “I’m delighted the home has officially opened to residents. It’s modern and vibrant surroundings are ideal for providing expert care. “Pebble Mill represents the future of care. We have a fantastic team in place at the home and, a wide range of facilities, ensuring there is something to suit every resident’s needs.” The Pebble Mill complex was previously owned by the BBC and was known for being the home of Midlands Today, BBC WM, The Archers and Gardeners’ World.

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DC Care Reference: 4580 CHILDRENS SERVICES IN BEDFORDSHIRE GUIDE PRICE £3,000,000 We are instructed to market a unique opportunity in a prime Bedfordshire location comprising a residential care business, registered for 7 children with learning or physical disabilities. The business currently operates from 2 adjacent properties, (1 freehold and 1 leasehold) plus there is genuine scope to develop by utilising a third, high spec 4/5 bedded property that is included in this sale. For more details call us on 01937 849 268.

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Group named an ‘inspiring’ company SPRINGHILL Care Group has been identified as one of the 1,000 Companies to Inspire Britain in a report by the London Stock Exchange Group. The list is the fifth edition of the report, which celebrates the UK’s fastest-growing and most dynamic SMEs. To be included in the list, companies need to show consistent revenue growth over a minimum of three years, ‘significantly out-performing their industry peers.’ Springhill Care Group, which operates three care homes in Accrington, Skelmersdale and Bristol, is one of only 91 companies in the North West and one of 54 operating in the healthcare sector nationally to appear on the list. Donna Briggs, managing director of the Springhill Care Group, said: “This is a significant recognition of the hard work by all at the Springhill Care Group. “There is no doubt the care sector is facing challenges and we have worked hard to ensure that our staff are supported in their careers and our residents continue to benefit from the highest quality, person-centred care possible.”

Operator grows portfolio with Dorset acquisition A FAMILY-owned business has expanded with the acquisition of a Dorchester care home in a multimillion pound deal funded by Allied Irish Bank (GB). Darren Mills, his wife Dee and brother-in-law Terry Ringwood recently purchased Montrose Care Home and have completed the first phase of improvements to the property. The family has owned and run Cleeve House in Malvern, Worcestershire for the last 10 years. Set in large, accessible gardens, the new facility provides a safe and caring environment for elderly residents, with regular social activities such as keep-fit, entertainers, regular trips out to the local market and visits from hairdressers, chiropodists and GPs. Allied Irish Bank (GB) provided the family with £2.2m for the purchase of Montrose Care Home, a refinance package for Cleeve House plus the full suite of day to day banking facilities. Jamie Ward, senior relationship manager at AIB (GB), said: “Darren, Dee and Terry have a proven track record of providing a very high quality service at Cleeve House and AIB (GB) is thrilled to support their growth plans with the addition of Montrose Care Home. “Not only does the family meet the ever-changing demands of the CQC, but they also have an ethos of

Jamie Ward, senior relationship manager at Allied Irish Bank (GB) with Montrose Care Home registered manager Jenny Harding and joint owners Darren Mills and Terry Ringwood. continual investment in their care homes, which has already been brought to bear at Montrose. “Most importantly, they possess a genuine and tangible passion for what they do, evidenced by the long term and loyal staff who look after the residents at their first care home.” Darren said: “Dee, Terry and I found Montrose after a long search and were immediately struck by the relaxed and homely atmosphere which mirrored completely what we’ve created at Cleeve House. Without exception, the staff are brilliant and truly care about what they do. “Allied Irish Bank (GB) has been

fantastic. We’ve built a great working relationship with Jamie and his team, who all understand the healthcare sector, which is really important to us. Both the acquisition finance and move of the day to day banking to AIB (GB) has been executed very smoothly, enabling us to concentrate on running the business. “We’ve just completed a major redecoration of our residents’ lounge and plan a schedule of further improvements including upgrading the kitchen facilities. “We’re looking forward to building on the already excellent reputation that Montrose had within the local community.”


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New MD to lead group through its expansion A LINCOLNSHIRE care group has appointed an interim managing director as the company continues to grow. Tanglewood Care Homes has appointed Julie Wright RMN, BSc (Hons) Gerontological Nursing as its new managing director. Julie has 38 years’ experience in the social care sector. She has worked with Tanglewood over the last 18 months in her capacity as an adviser through the company she founded, Wright Care Solutions, a specialist care home advisory company based in East Yorkshire. Julie, who started her new role last month, said: “Tanglewood Care Homes is a great, reputable organisation. It puts the care of its residents and staff at the heart of what it does. I’m really looking forward to working with the board and the senior leadership team, particularly as the company is heading through a period of growth. “Tanglewood homes are rated ‘good’ by the Care Quality Commission. The level of care Tanglewood staff provide is second to none, so I relish the opportunity to work with a strong, caring and motivated team. “My focus is to provide effective leadership to the executive team and ensure we deliver the highest standards of care throughout all Tanglewood homes.” As well as having long established

Julie Wright care homes throughout Lincolnshire, in Spalding, Boston, Horncastle, Coningsby and Alford, Tanglewood is set to open a new purpose-built facility in Lincoln next February. The company’s founder, Tracy Ann Shelbourn, added: “I’m absolutely delighted that Julie agreed to join our team. We all value her wealth of knowledge and experience in social care. Our senior management and executive team hold Julie in the highest regard. “I’m confident that her appointment will underpin our platform for growth over the coming months. Her role will provide exceptional leadership and ensure our senior executive team is travelling in the same direction.”

Manager Lydia Tyanase with dementia and social life lead Alison Hearle.

Carterwood complete sale of Bedfordshire care home CARTERWOOD’S specialist chartered surveying team has successfully completed on the sale of a 66-bed care home in Dunstable, Bedfordshire. The care home was purpose-built in 2016 and, following Carterwood’s brief and targeted marketing campaign, has been acquired by luxury care home operator Hamberley Care Homes. Tim Street, director and founder of Hamberley Care Homes, said: “Our familiarity with the Carterwood research which accompanied the sales instruction meant that upon receiving details of the home, we were

able to make a quick and confident purchasing decision. “Caddington Grove is the first home in our new luxury care group and provides an excellent opportunity for us to deliver what we think is an innovative and truly personalised model of care.” Associate director at Carterwood, Matthew Drysdale, added: “We are delighted to conclude this sale in such a timely manner. “We have a long-standing relationship with Hamberley and wish them well with the unique and exciting opportunity that Caddington Grove presents.”

Liverpool Care Home, the first of 9 homes sold in July by Lamont Johnson

Wellington’s first bespoke dementia centre opens A NEW specialist dementia nursing facility in Wellington, Shropshire has opened its doors to welcome its first residents. Morris Care’s 11-bedroom ‘home from home’ heralds a pioneering new approach to delivering specialist dementia care within a small, bespoke residence – a first for the area. Its holistic approach, The Cedar Philosophy, focusses on personal wellbeing as well as clinical nursing requirements, aiming to reduce anxiety and stress. It can lead to real therapeutic benefits with innovative, creative ideas tailored to each individual’s needs, medical background and life story. To compliment the physical care, the home’s interior has been sympathetically designed to provide a calming, safe and comfortable environment. Features include individually coloured doors

to help residents remember their bedroom. There are also dedicated themed areas to stimulate interest and promote happy memories with the help of photographs and vintage items. The home also has a sensory and relaxing spa room with a specialist massage bathing system for residents to enjoy, as well as a safe, private garden. Manager Lydia Tyanase said: “We are delighted to be bringing our amazing dementia friendly team with their specialist skills to this community. “We believe it is a privilege to care for residents, treating them as individuals and considering every aspect of their wellbeing. This really is a wonderful reassuring and comforting place for those living with dementia – a place to call home.”

Sold on behalf of Mrs Maureen Gillman, a 33 registered home offering 32 individual bedrooms. The home as a trading business had been in continual family ownership for over 30 years and has been acquired by the Manchester based Aspall Investments Ltd.

For a no obligation appraisal and advice on how we can help sell your home, phone us on 07920 475 440 or mail us at





Kate takes the top job at The Gables

New owner for Liverpool home DC Care has completed the sale of Glenarie House Nursing Home in Liverpool. The home is registered for 20 clients within the category of mental health and has been in the ownership of Angela Grugel for 25 years. Glenarie House has been sold for an undisclosed sum to The Fairhome Group, who will be looking to continue to build on the care and commitment shown by Angela and

her team as well as expanding into specialist supported living. Alison Willoughby, regional director of DC Care, who oversaw the sale, said: “I visit many homes and the care and commitment shown by Angela to the service users and staff was apparent from day one. The home has a definite ethos which is shared by everyone. Lisa Rushworth worked alongside me on this sale and we both wish Angela a very happy retirement.”

AN AWARD-winning Scarborough care business has announced exciting new expansion plans as it takes over an established home in the town. Despite the tough economic climate for social care, Saint Cecilia’s is poised to take over Normanby House, a care home for up to 25 people, currently owned by Anchor. Normanby House will join Saint Cecilia’s family of care services, which includes a dementia care home, a nursing home and day care centre in Eastfield. Managing director Mike Padgham said the acquisition of Normanby House was an exciting progression for Saint Cecilia’s. He added: “We are bucking the trend, as all the headlines recently have been about care businesses contracting and closing homes. “But we are positive and believe

that to survive and flourish, a care business has to be a certain size and Normanby House helps us to achieve the growth we need to strengthen the company and move forward with confidence. It is an established and successful care home, rated as ‘good’ under its previous owners and we are very proud and very excited to be welcoming the home, its lovely residents and excellent staff to the Saint Cecilia’s family. “Under its previous owner, Anchor, it has performed very well and we know that we will be able to learn from its successes to enhance our services, whilst bringing some of the Saint Cecilia’s magic to Normanby House too.” The purchase was completed with the support of NatWest and in particular David Marsden, senior healthcare manager.

A CAREER nurse with a passion for elderly care has taken the top job at a Middlesbrough care home. Kate Charlton has been promoted to home manager at The Gables. She has spent more than 13 years working with the elderly, nine years as a nurse and three years as a deputy manager. She joined The Gables in 2011 and quickly rose through the ranks with her enthusiasm for elderly healthcare. Kate said: “Elderly care was only going to be short term for me until I felt I’d found my feet as a newly qualified nurse. “But I fell in love with elderly care because I realised very quickly that they truly are the forgotten generation when it comes to healthcare. “They need people like us to fight for them, to ensure they’re remembered by society and also get the high level of healthcare they actually deserve.

Kate Charlton “I want to ensure our residents feel at home during what can be a very challenging time for them. I want their stay with us to be a happy and fulfilling experience.”

Social care leader is Expanding care group buys its fourth centre chosen to help steer Welsh economy

Carterwood’s specialist agency team, on behalf of MHA, has completed the sale of a proposed retirement living development in Woking, Surrey, to Birchgrove. The development benefits from full planning permission for 51 one and two bed apartments. The sales process lasted a mere three months from initial marketing through to completion. Honor Barratt, managing director of Birchgrove, said: “Our first retirement living development is currently on-site and due to complete in March. We are actively looking for land for new developments, and this site in Woking was a perfect fit for us.”

A SOCIAL care leader will be helping to steer the Welsh economy after being appointed to an influential new panel of advisers. Mario Kreft MBE, the chair of Care Forum Wales and the proprietor of the Pendine Park care organisation, has been appointed to sit on the new Ministerial Advisory Board set up by Economy Secretary Ken Skates. He is one of 10 members of the new body that will be chaired by Adrian Webb, a non-exec director at who was previously the head of marketing and communications at the esure. Mario said it was an historic appointment because this was the first time that a representative of the social care sector had been placed “right at the heart of the economic decision making of the Welsh Government”. He added: “I was delighted to be appointed so I can make a contribution to promote prosperity through a vibrant economy and particularly as a representative of the social care sector. “This has come about because the Welsh Government have now recognised social care as a foundation sector and a real cornerstone of the Welsh economy as borne out by the figures in the new report about the massive economic contribution of social care. “Wales is certainly the first of the home countries where social care has been put at the heart of economic thinking and this is a great credit to the Welsh Government. “In fairness to the Welsh

Mario Kreft Government, this has been the direction of travel for some time because the last Labour manifesto recognised social care as a sector of national strategic importance. “For one thing, social care underpins our beloved NHS here in Wales and beyond.” The importance of the sector care having a seat at the top table was underlined by a new report revealing that adult social care contributed more than £2billion to the Welsh economy and creates jobs for more than 127,000 people. The survey was commissioned by Skills for Care and Development on behalf of a group of organisations from across the UK, including Social Care Wales, the Association of Directors of Social Services Cymru and Care Forum Wales. It showed that social care was the seventh largest contributor to the Welsh economy, with residential care adding £329million annually.

Aberdeenshire home relaunches AN Aberdeenshire care home has relaunched to reflect its transformation under a new care team. Located in Cruden Bay, the former Sunnybank Care Home has been renamed as Bayview Care Home as part of an ongoing initiative to ensure the delivery of exceptional standards of care. A new senior management team is led by care home manager Arlene Campbell, and significant improvements have already been made in the home. Arlene has worked with the company for some time and brings over 20 years of experience in nursing care. She has already been instrumental in enhancing the services provided and establishing the care home as part of the local community. Following a successful recruitment drive at the end of last year, Arlene has also welcomed a number of new highly qualified, experienced and committed nurses, senior care workers, care and catering staff. A major focus has been on investing in new and existing staff through the delivery of extensive training and development. The care team is encouraged and supported to achieve SVQ qualifications and participate in internal company development programmes, all of which is currently reflected in the quality of care on offer. Arlene said: “I’m passionate about ensuring the wishes of our residents and their loved ones are heard so that my team can really provide person

centred care. “It’s important to me to be a positive role model, which is why one of our major priorities at Bayview is ensuring that all of our staff are fully supported in terms of learning and development so they can deliver an excellent standard of care. “We want our residents and their families and friends that come into the home to feel valued. Each resident is treated with dignity and respect at all times and we continue to strive to be the most trusted care provider in Scotland.” A number of new community initiatives have also been implemented which see residents involved in social activities both at and out with the care home. She added: “Our staff recognise the importance of getting to know each resident and helping them develop hobbies and activities that they can enjoy.

Operator to host care sector charity ball HALLMARK Care Homes in association with Care England will attempt to raise £100,000 for Alzheimer’s Research UK and The Care Workers Charity at a glittering fundraising event in Mayfair. More than 250 people are invited to attend the Care Sector Fundraising Ball at the Grosvenor House Hotel on Saturday, September 29. The special event organised by Hallmark Care Homes’ chair and chair of Care England Avnish Goyal will feature a silent auction and a live auction hosted by a surprise celebrity guest. Throughout the evening, guests can also enjoy a four-course meal and entertainment from professional singer Christie Prentice, party band Madhen and comedy troupe The Noise Next Door. Speakers at the event will include director of Alzheimer’s Research UK Tim Parry and CEO of The Care Workers Charity Alex Ramamurthy, who will speak about the critical work they do and the impact these charities have had. Avnish said: “We are incredibly excited to be hosting the first dedicated charity event for the care sector. “The fun-filled event will also be a fabulous networking opportunity for all, as well as an opportunity to support the great work of Alzheimer’s Research UK and The Care Workers Charity so that they can continue to

Avnish Goyal fuel life-changing dementia research and provide financial support to care workers who have fallen on hard times.” If you would like to attend the Care Sector Fundraising Ball, please contact events@hallmarkcarehomes. for table information, sponsorship opportunities and to find out how to donate auction items.

“The pupils from Rathen and Port Errol Primary School come along once a month to spend time with our residents, chatting, playing games and creating artwork and we have set up a new system called ‘Bayview Buddies’ where the children are paired with residents with similar likes and interests. Our residents feel really engaged and energised by these school visits. “We have regular, varied musical entertainment and welcome Cruden Bay Folk Group in for practice on a weekly basis, which is great fun. We also ensure that residents keep up hobbies that they did before coming to live at Bayview, so we have some who go to knitting groups and some who go to golf clubs.” Bayview is open to welcome visitors who wish to view the care home and will be organising events through the summer for the public to meet the new team.


Doors open at housing scheme

LAWSON House, Rapport Housing & Care’s new extra care housing scheme in Larkfield, has opened its doors and welcomed its first residents. The scheme, which has been designed and built with over 55s in mind, comprises 74 one and twobedroom apartments alongside a range of communal facilities, including a restaurant with sun room, activity room, hair salon and therapy room and landscaped gardens. Jillian Stanley, housing officer at Lawson House, added: “It’s been wonderful to welcome our new residents. Everyone has settled in really well and they are all already enjoying having lunch together and getting to know one another. There is a real community atmosphere already and I’m sure it will continue to grow as more residents join us.” Lawson House is suitable for over 55s who wish to remain living independently but require some additional care and/or support to do so. Care and support packages can be provided by Rapport Housing & Care’s on-site care team, Caring Companions, or another provider of the residents’ choice. Twenty of the apartments are reserved for veterans.


City’s homecare workers set to get a pay rise Care home transformed following acquisition AN Inverness care home has been transformed and is now providing the highest standard of care to its residents, following a recent acquisition by Meallmore. The care provider took over Culduthel Care Home last April and has since undertaken an extensive refurbishment programme which has enhanced the facilities available for residents. Following the revamp, the home now offers 62 fully furnished en-suite bedrooms and six luxurious living/ dining areas. It also features a cinema where residents can view the latest blockbusters, two café areas for sharing a cuppa and a bite to eat with family and friends and a hairdressing and beauty salon for a spot of pampering. Meallmore is supporting its staff team, many of whom transferred at the time of acquisition, to provide

exceptional standards of quality care across the home. Anne Mawdsley, Highland area manager at Meallmore, said: “All the residents, families and staff at Culduthel are over the moon with the way the home has been completely transformed. “The design is very tasteful and it feels much brighter and more spacious. Also, the investment in technology and equipment means we can adapt to the needs of individuals with dementia as well as promote safety and well-being for all our residents. “We’re committed to delivering exceptional standards of care and to developing positive and caring environments where people enjoy living and working. This is exactly what we will be doing at Culduthel and we are very excited for the future.”

Work begins on £16m village in Merseyside SITE clearance is underway in Birkdale, Merseyside prior to the construction of a £16m state-of-theart development on behalf of care village operator, Belong. This follows the appointment of North West construction company, Pochin, as main contractor. Once completed, the new development will provide highspecification accommodation for over 100 people and will feature a 74-bed village, divided into six households, providing 24-hour care and nursing support. In addition, the village will offer 30 one and two bedroom independent living apartments, together with a range of facilities open to the public, including a bistro, hair salon, exercise studio and function rooms.

Belong Birkdale will be the eighth multi-million pound development in the North West for the not-forprofit organisation, which currently operates villages in Warrington, Wigan, Crewe, Macclesfield, Atherton, Didsbury and Newcastle-under Lyme. Deputy chief executive of Belong, Tracy Paine, said: “I’m excited to see work underway to clear the older buildings on the site to enable construction to commence on what is going to be our first coastal development. “Birkdale is a perfect location for Belong and I’m confident that we can create something of real benefit to the local community, as well as providing the high quality care services for our customers, for which we are recognised in the care sector.”

SOME of Bristol’s lowest paid care staff can look forward to receiving at least the National Living Wage thanks to a £1.12m investment agreed by the City Council’s Cabinet. Most homecare staff in Bristol are employed by private care providers and are often some of the lowest paid workers in the city.  The council wants to help improve standards across the board for these carers by encouraging homecare providers to increase wages to at least the National Living Wage of £8.75 per hour for their work with an aim of £9 to £9.50 per hour. This will be funded by an investment from the Council on the basis that both care staff and service users benefit from it. Councillor Helen Holland, Cabinet Member for Adult Social Care, said: “This money is a way of recognising the hard work we see care workers do on a daily basis.  “Their work is crucial in order to support others to live on in their own homes for longer with dignity. “As part of our Better Lives programme we want to support more

people to remain independent longer and live more fulfilling lives in our city. By helping people to live for longer in their own homes we are also taking pressure off the residential and nursing homes in Bristol.  This will have a positive impact on both our services and those of our local health organisations. “Not only is it right to recognise the great work that goes on around the city every day but there is also a clear economic reason to do so. I hope this measure will encourage more people to join the sector locally to find out what a rewarding career care work can be.” Through the Proud to Care campaign the council has been helping providers to try and recruit more care staff in the city including setting up a Career and Jobs Hub in the Galleries Shopping Centre. The announcement forms part of the council’s work to implement the first stages of Unison’s Ethical Care Charter which aims to ensure adequate staffing levels and sufficient time for workers to look after vulnerable people.

Somerset Nursing Home.

Nursing home near York sold NATIONAL healthcare property specialist HPC has sold Somerset Nursing Home near York. The 43-bed premises had operated as part of the regional group Roche Healthcare, and has been acquired by national provider Country Court Care Group. Somerset Nursing Home is located in the village of Wheldrake and is a predominantly purpose-built facility developed around a substantial Victorian residence. Sold together with an adjacent house, the home is set within grounds which also include a small development of retirement

bungalows. HPC director Ian Wilkie said: “Roche Healthcare is a respected provider with homes across Yorkshire and with whom we have worked for many years. “We are delighted to have concluded the sale of Somerset Nursing Home, which we believe represents an excellent acquisition for Country Court Care Group. We look forward to working with both companies again in future.” The acquisition takes Country Court’s number of care facilities to 30, with a total of 1,300 beds across the UK.


Helena wins accolade for her work in sector

CARING Homes Group co-founder Helena Jeffery was recognised for her leadership in quality care with the award for ‘Outstanding contribution by an individual’ at the Health Investor Awards 2018. The accolades promote excellence and recognise innovation as well as those driving improvement in the independent sector with the judges looking for organisations and individuals that have made an outstanding contribution to health and social care in 2018. Helena added: “I am extremely proud to have received this award for doing a job which I am passionate about. “As Caring Homes Group moves into its 25th year of operation it is wonderful to have my contribution over the past quarter of a century recognised by colleagues in the care industry.” Helena is a registered nurse with a passion for delivering personalised care to elderly people and worked as a nursing homes manager ahead of starting Caring Homes with her son Paul in 1994. She is passionate about quality person centred care and ensuring that every resident achieves the highest possible quality of life. As a result of her outstanding track record in delivering the best possible quality of life to elderly people, Helena has already been the proud recipient of two lifetime achievement

awards. Her work was first acknowledged at the care industry’s Care Training Excellence Awards with ‘The Dame Vera Lynn Lifetime Achievement Award’ and most recently the ‘Lifetime Achievement Award’ at the prestigious National Care Awards in 2016. There are now more than 60 Caring Homes supporting older people with residential, nursing or dementia care across the UK, Scotland and Channel Islands. The Consensus arm of Caring Homes Group offers supported living for people of any age living with a learning disability and/or other complex needs. Despite Caring Homes’ substantial growth, Helena remains actively involved in the day-to-day running of the business, ensuring that the dedicated teams remain absolutely focused on providing the highest standards of care and support in the best environments. Helena works closely with the operations team on the ongoing refurbishment programmes that ensure each home provides a highquality living environment. Helena is also committed to providing nursing and care staff with the best training, enabling new Caring Homes staff to learn the skills and techniques they will need on a day-to-day basis.

Home introduces programme ABBOTSWOOD Court in Romsey has welcomed councillors, health professionals and members of the local community to experience an innovative care programme for people with advanced dementia. Visiting the luxury care home and retirement development, Councillor Roy Perry,leader of Hampshire County Council, was given a special insight into the newly introduced Namaste Care Programme, which aims to help local people and residents with dementia enjoy a better quality of life. The first of its kind in Romsey, the scheme meets the needs of people with advanced dementia through human contact, sensory stimulation and meaningful activity. It combines compassionate care with music, therapeutic touch, colour, food treats and scents.


on behalf of regional group operator

• 43 bed nursing home • Situated in retirement development • Adjacent house and grounds included

• Established private care home • Predominantly purpose built • Acquired by national group

Contact HPC today! Tel 01904 529110 Email Visit

This gives people with dementia the best possible quality of life. Debbie Holmes, homes admissions advisor at Abbotswood Court, said: “Our aim is to help older people live happier, healthier and more fulfilled lives. An excellent addition to our care services, the introduction of the internationally recognised Namaste Care Programme for residents and locals will certainly help us to achieve this goal.’’ Namaste was introduced at Abbotswood Court following a study in five UK care homes. The study found that the programme enhanced the quality of life of residents with advanced dementia and age-related neurological conditions. Abbotswood has since introduced additional staff training and adapted their Hobby Room to include a specialist Namaste sensory area.



Acorn House Care Home has always had an open door policy, but when a mother and son walked in one day, they could never have anticipated the positivity that would follow. Caring UK reports.

‘New’ found family make world of difference in care home ...

TWO years ago the Carrington based home welcomed two unexpected visitors, Natalie Holmes, and her 18-month-old son Daniel. The mother was keen to volunteer within the home so that her son could be around older role models, having no great-grandparents himself. Following discussions with Natalie, it was agreed that their visits would involve regular one-to-one sessions with one of the residents, Stuart Gulliver. Stuart, aged 89 at the time, was feeling lonely and down, despite the efforts of care workers to support him to engage with residents and to take part in activities and events. He would spend the majority of time in his room and due to having no family and friends, felt lonely and removed from everyone around him. Daniel was first introduced to Stuart during a group visit. Prompted by his mum, the toddler introduced himself to each resident at the home and showed them paintings he had done that week.  Stuart’s initial reaction was promising, and although initially shy, he was soon asking Daniel lots of questions and engaged with him well. There was a difference in Stuart’s mood immediately, and having never socialised with other residents he was overheard telling them about “the little boy that he had spoken to earlier”. Two years later and the trio have a very strong

friendship. Stuart considers Daniel to be his great nephew and looks forward to his weekly visit, where they play games, read books or enjoy regular outings. There is also a growing relationship between Daniel’s mother and Stuart. They enjoy their

regular chats and talk about the exciting activities they have planned. Laura Lee, Acacia Care’s activities coordinator, said: “Stuart is now continually out of his room, and takes part in activities and events. He has found a new purpose in life and the transformation is heart-warming. They share a very special bond and it is benefiting them all individually. “The success of this has spurred us to introduce more intergenerational projects into the home.” Two more intergenerational projects taking place at Acorn House include young adult opportunities and a partnership with a local nursery. Young people aged between 18 and 20 are ‘buddied’ up with a resident from the home, where they can learn from each other, build trust and enjoy companionship. And Carrington Day Nursery has also formed a partnership with the home, providing the opportunity for old and young to engage. The aim of this project is to enable residents who previously worked with children to experience this joy once again, joining in with sessions and activities and engaging in the children’s free play. Laura added: “We are really looking forward to seeing the outcomes of these additional intergenerational projects and already we can see how all ages are enjoying the experience.”

Operator takes action to isolate loneliness

Home Instead Senior Care, Welwyn and Hatfield took part in the Alzheimer’s Society’s National Cupcake Day. The event raises awareness and invaluable funds to help find new treatments and, ultimately, a cure for dementia. Home Instead sold cupcakes at its office, alongside tickets for a raffle. Jane Andrews, of Home Instead Senior Care Welwyn and Hatfield, said: “All of the baked goods were home made by our dedicated staff and supportive businesses or kindly donated and in doing so, we raised a total in excess of £1,000 while wearing our impressive hand knitted cupcake hats.”

PM celebrates team members

PRIME Minister Theresa May attended Carers Day at Sunrise of Sonning in her capacity as the MP for Maidenhead. Food was prepared by team members and all staff below manager level were entered into a raffle, with prizes donated by department heads and the nursing team. During her visit Theresa also presented two special awards to the community’s head concierge Wendy Ladds and concierge Linda Clifton for their 10 years of service.

Carmela Magbitang, general manager, said: “We were delighted to welcome Mrs May to our community to celebrate our team. Residents absolutely loved meeting her and we are grateful for her time. “Wendy has been with us right from the start and is a pillar of our community. She went on to recruit our concierge team, including Linda, who are the first happy faces that people see as they walk through the doors. We are so grateful to them and all our dedicated team members for all they do.”

A WEST Yorkshire care group is promoting a range of initiatives to prevent loneliness becoming a problem for its residents. Bradford based Czajka Care Group, which operates five nursing and care homes as well as offering a range of purpose-built retirement houses and apartments, has introduced no set visiting times, so friends and family can visit whenever it suits them, and offering free meals to guests so they can eat and socialise with residents. High speed WiFi is also available across all of the group’s homes so residents can stay in touch with friends and family using email, Skype and social media.  In addition to Czajka’s busy social programmes, the company is also hosting regular open days throughout the summer months that local people are invited to attend. Managing director, Konrad Czajka, said: “The research and statistics surrounding loneliness are startling and it appears to be a growing problem and a sad reality of modern life.  “Although it spans all generations, the elderly are particularly affected.  However, there are simple solutions to the issue, and often just having someone to talk to is enough to make a positive difference to someone’s day.  “We have always placed a huge emphasis on making our homes a real home – a place where friends and family can call in any time, a place where they can eat, relax and enjoy

Konrad Czajka our lovely outdoor surroundings and gardens. We also have some fantastic activities coordinators who work tirelessly to run a host of events suitable for every taste – whether its musical entertainment, quizzes, a visit from our pet therapy dog or just a simple trip to the hairdressers, the key is to make our residents feel comfortable and happy. “Regular trips to the cinema, cafes, garden centres and even accompanied holidays abroad are all part of what we offer, and the fact we have The Clubhouse at Fairmount Park means our residents can swim, play bowls and socialise together, which also fosters a real sense of community.”



Free guide to care home fire safety COMPLIANCE matters. Having the correct fire safety procedures in place saves lives. Fireco’s new eBook ‘Everything you need to know about care home fire safety’ makes compliance easy. The eBook is free to download and is aimed at anyone in care responsible for fire safety. Fire safety can seem complicated to those who are unfamiliar with fire regulations. Our eBook simplifies the topic, with a step-by-step guide that clearly explains how care homes can

remain safe and compliant. Topics covered in the eBook include: n Who is the Responsible Person? n How to complete a fire risk assessment. n Planning an evacuation strategy. n Fire safety training and fire wardens. n Fire prevention measures. n Deaf and hard of hearing residents. The downloadable eBook also features risk assessment and PEEP checklists so staff can record their findings and strategies.

Simple solutions

SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odourfree, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.

The ultimate in infection control VICKI Wilson, national trainer for Beaucare® Medical, was invited to showcase the CareClean™ range at the Lancashire County Council infection control conference, which was attended by NHS Nurses and Carers. The specialised chemical cleaning range, which garnered a lot of attention at the conference, is formulated to BS EN 1276 and BS EN 13704 standard and is designed to simplify any healthcare facility’s chemical usage. Approved by NHS Infection Control, the range features colour coded labelling to minimise the risk of cross-contamination and to help ensure that the

right product is being used correctly. Beaucare’s Versan Disinfectant for Disease Control is an ideal accompaniment. It is a broad spectrum hard surface disinfectant and is effective against C.Difficile spores, Norovirus, MRSA and more. Beaucare provides free support materials and national training, offering instruction on minimising the risk of cross-contamination and guidance on cost effective application and dosing.  Enquiries: Call 01423 873666, email or visit

Gainsborough Healthcare Group CEO Peter Eckhardt.

CQC hygiene beating baths are resounding success at exhibition GAINSBOROUGH Specialist Bathing successfully showcased at Health Plus Care why its unique integrated BioCote antimicrobial technology delivers CQC compliant infection control. The control of healthcareassociated infections remains a major challenge for care homes and hospitals. This involves employing a combination of infection prevention and control strategies which are increasingly including assisted baths from Gainsborough Specialist Bathing. Through the integration of BioCote silver-ion technology during manufacture, Gainsborough baths provide 99.99 per cent protection, 24/7, against Influenza H1N1, E.coli, Salmonella and antibiotic resistant ‘Superbugs’ such as CRO, CRE, VRE and MRSA. As dangerous microbes cannot survive on treated bathing materials, bather and carer illness is reduced and care performance is enhanced. This ultimately results in CQC compliance and strengthened duty of care, along with the avoidance of special measures in terms of hygiene ratings. The BioCote revolution within Gainsborough assisted bathing solutions is already providing a significant advantage to many leading care home groups. Peter Eckhardt, CEO, Gainsborough Healthcare Group, added: “Our unique BioCote advantage is clear to see for all. No other manufacturer of specialist

care baths can provide such an effective infection control solution against the growing attack from HCAIs. “Through evidence-based results the presence of our treated baths, such as the market leading Gentona, significantly reduces the presence of Superbugs – hence delivering greater protection from illness, cross contamination and microbial outbreaks. “Our customer-focused ethos is once again underlined by this innovation while underpinning quality care sustainability and CQC hygiene compliance.” Clinical trials have confirmed the effectiveness of BioCote in healthcare environments. During refurbishment of a nursing home in Leicester, a study was performed to compare bathrooms where one was fitted with a range of BioCote treated antimicrobial products and another with untreated, comparable products. The results generated by the presence of BioCote were compelling – a 95 per cent reduction in bacteria. Similarly two hospital outpatient units provided the environments for an 18-month pilot study. Unit A was refurbished with BioCote treated products and also a number of untreated products. A similar, refurbished outpatient ward containing untreated items (Unit B) served as a control. Again BioCote generated a significant result – a 96 per cent reduction in bacteria.



Light up your senses in Blackpool this Autumn BLACKPOOL Illuminations is a sight to behold – this fun seaside resort is still buzzing with excitement long after other resorts have closed for the season. At 10 kilometres long, and using over one million bulbs, the Blackpool Illuminations are an amazing spectacle. The Bond Hotel in Blackpool can help you and your residents find a great way to enjoy your holiday and take in this world-famous attraction as a group or smaller party. We have a range of Blackpool Illuminations-themed breaks from September to November including

the big Switch-On event on August 31, and the Illuminations Grand Finale Weekend on November 2. Remember… care support can be booked from one hour up to 24 hours to provide personal, medication and social support tailored to your resident.

DBS checks are only one aspect of good recruitment ALL care providers must ensure their staff are fully screened to work with vulnerable groups. Since 2012, this has partly been achieved by undertaking DBS (Disclosure and Barring Service) checks, which replaced the old Criminal Records Bureau checks. Many care homes are confused in terms of the level of check required for their staff – particularly those who work in areas such as the laundry, kitchen or office. Their instinct is often to get an Enhanced check in order to show their commitment to safeguarding. However, as the law currently stands, care employers can only apply for the Enhanced check for staff or volunteers who are engaged in ‘regulated activity’, ie in roles that

involve direct personal contact and caring for service users. DBS checks are only one aspect of ensuring effective, safe recruitment practices and should not be considered in isolation. Whether you are recruiting care or support staff, additional screening is very important. For example, checking employment history (including any unexplained gaps) and obtaining employment references will provide evidence of character and the suitability of the individual to work in health or social care. For help or advice contact Hoople Recruitment’s DBS team. Hoople undertake more than 6,000 DBS checks a year on behalf of customers so are well placed to advise you.


Our goal is to work with you to carefully assess your personal or business requirements with the ultimate aim of reducing your tax liability – evaluating your needs and offering expert advice where and when you need it in a professional albeit informal environment.

With our unique understanding of the Care Home Business, we can assist in the following ways:

• Start-up business advice • Advice & assistance with the purchase or sale if applicable. • Tax • Preparation and analysis of financial statements. • Bookkeeping and payroll services • Sales invoice preparation and monthly analysis for credit payments • Tax planning strategies. • Understanding service user funding • VAT (if applicable) • Business succession planning.


7 St Pauls Yard, Silver Street, Newport Pagnell, Bucks, MK16 0EG tel: 01908 210666 mobile: 07956 917591

Team take their seats at furniture maker A FURNITURE manufacturer that has been putting comfort into care for over half a century has unveiled a new ownership and management structure to drive future growth and development. Yorkshire businessman and entrepreneur, Anthony Ullmann, has acquired Shackletons of Dewsbury and becomes chairman and chief executive. The business specialises in the manufacture of chairs and occasional furniture for the care homes and healthcare markets. Anthony previously co-founded Autofil Worldwide, the manufacturer of technically engineered yarns for the global automotive industry which, at its peak, employed more than 200 staff at a state-of-the-art textile R&D and production plant in Nottinghamshire. It had annual sales of £45million. He and his business partner sold the company to an Italian conglomerate in 2012 and he finally ended his relationship with Autofil last year. Anthony said: “Since ending my 23-year association with Autofil Worldwide I have been looking at a range of other opportunities, and in Shackletons I have found a renowned business built on solid traditions of quality craftsmanship from a talented and loyal workforce and excellent products and which I firmly believe has great potential for growth over the coming years. “We aim to be a business that is proud of its famous heritage but one which is firmly focused on the future with a design-led, customerfocused approach that will produce high quality products and matching customer service standards to both contract and retail customers.” He acquired the company from managing director Martyn Higgins, who will remain with the business to support the management and sales team.

Shackletons chief executive Anthony Ullmann (seated) and finance director Andrew Allwood. New members of the Board include chief operating officer and finance director,Andrew Allwood FCA, previously with PWC, ABI Caravans and Capita. Dave Allanson, formerly North West regional director of Lloyds Bank Corporate Markets, also joins the Board as a non-executive director. Sarah Thompson will continue to take a leading role in working on direct sales and supporting the regional sales managers. Shackletons currently employs around 70 people at its Dewsbury plant. The company is aiming to increase sales by growing its healthcare and retail businesses, as well as exploring additional opportunities for new sales channels. The value of the transaction was not disclosed.

CareDocs: the care management system celebrating 10 years CareDocs has been described by its users as being one of their greatest investments. ‘Going digital’ may have been a daunting proposition in the past, but now the functionalities that CareDocs offers make it an essential asset to any care setting, such as producing accurate, effective and personalised care plans for those you care for. CareDocs is a well-established digital care planning and management system for any care setting. Celebrating 10 years in 2018, CareDocs was one of the first of its kind and, as the industry regulations have evolved, so has

CareDocs; since 2008 the system has implemented a wide variety of documented amendments, ensuring you have all the tools you need to plan and record excellent care, and effectively manage your service provision. “CareDocs is arguably one of the best investments the home has made, and I would not hesitate to recommend it to anyone thinking of changing from paperwork to a computer management system,” said Abbas Abeadli, deputy manager. That being said, it’s never too late to become a part of the CareDocs family.

Superbug-beating Gainsborough baths continue to deliver CQC hygiene compliance The control of healthcare-associated infections (HCAIs) remains a major challenge for care homes and hospitals. This involves employing a combination of infection prevention and control strategies which are increasingly including assisted baths from Gainsborough Specialist Bathing. Through the integration of BioCote silver-ion technology during manufacture, Gainsborough baths provide 99.99% protection, 24/7, against Influenza H1N1, E.coli, Salmonella and antibiotic resistant ‘Superbugs’ such as CRO, CRE, VRE and MRSA. As dangerous microbes cannot survive on treated bathing materials, bather and carer illness is reduced and care performance is enhanced. This ultimately results in CQC compliance and strengthened duty of care along with the avoidance of special measures in terms of hygiene ratings. The BioCote revolution within Gainsborough assisted bathing solutions is already providing a significant advantage for many leading care home groups. Luke Torkington, Four Seasons Health Care, comments: “BioCote is vital for our care homes’ infection control process. With the increased threat from superbugs, the inclusion

of BioCote technology in Gainsborough baths delivers our carers and residents a significant advantage. No other premium supplier can deliver such a robust infection control solution.” Angela Hunt, B&M Care, said: “The integrated BioCote in our Gentona baths is a major benefit for us. Our residents and staff can be confident in our infection control as 99.9% of Superbugs cannot survive on the bathing surface. I have managed outbreaks of infection in previous jobs and fully appreciate the value delivered by antimicrobial protection especially during the winter months.” Clinical trials have confirmed the effectiveness of BioCote in healthcare environments. During refurbishment of a nursing home in Leicester, a study was performed to compare bathrooms where one was fitted with a range of BioCote treated antimicrobial products and another with untreated, comparable products. The results generated by the presence of BioCote were compelling – a 95% reduction in bacteria.

Unit A was refurbished with BioCote treated products and also a number of untreated products. A similar, refurbished outpatient ward containing untreated items (Unit B) served as a control. Again BioCote generated a significant result – a 96% reduction in bacteria. Peter Eckhardt, CEO, Gainsborough Healthcare Group, concludes: “Our unique BioCote advantage is clear for all to see. No other manufacturer of specialist care baths can provide such an effective infection control solution against the growing attack from HCAIs. Through evidence-based results the presence of our treated baths, such as the market-leading Gentona, significantly reduces the presence of Superbugs – hence delivering greater protection from illness, cross contamination and microbial outbreaks. Our customer-focused ethos is once again underlined by this innovation whilst underpinning quality care and CQC hygiene compliance.”

Similarly two hospital out patient units provided the environments for an 18-month pilot study.

Superbug ATTACKS are growing. Your CQC hygiene targets are under THREAT. PROTECT your duty of care with Gainsborough baths and integrated antimicrobial BioCote. Significantly reduces cross infection and illness Greatly assists with CQC compliance 99.9% protection against Influenza H1N1, E.coli, Salmonella and antibiotic resistant CRO, CRE, VRE and MRSA 24/7 product lifetime protection

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Caring UK August 2018  
Caring UK August 2018