Residents experience the best of Greece in virtual cruise
RESIDENTS and staff at a familyrun group of care homes in the South East have embarked on their latest virtual world cruise adventure – leaving the wet and windy UK for the sun-kissed Mediterranean.
Introducing the culture of the Greek mainland and islands into Nellsar’s 13 facilities throughout Kent, Surrey and Essex, residents got to experience Greek life past and present – learning about the country’s rich heritage, vibrant traditions and tasty food through a range of themed activities and menus.
Viv Stead, head of recreation and well-being at Nellsar, said: “This virtual world cruise has become such a beloved tradition among our residents.
“They thoroughly enjoy travelling to new destinations, visiting themed events and indulging in the great food. Greece has been a standout experience – even with the grey skies and drizzle here at home in the UK, we felt as if we were in the sun-kissed Mediterranean.”
Residents at Sonya Lodge and
The Old Downs in Dartford were inspired by ancient Greece, making clay temples and vases, Greek letter paintings and designing god and goddess mythology costumes.
At St Winifreds in Deal there was a quiz session that tested everyone on Greek history, landmarks and famous individuals.
While at Bromley Park in Greater London the room was filled with the music of ABBA’s most popular tunes as residents sat through a screening of Mamma Mia! – a lively celebration of Greece’s cinematic magic, complete with full singing and dancing.
The culinary experience was the highlight of the holiday, where residents got to enjoy some of the finest Greek food.
Across all Nellsar’s homes the chefs prepared a range of authentic food including moussaka, chicken souvlaki, spanakopita, spice-tasting kebabs, pitta bread with tzatziki and hummus, Greek salads and traditional sweets like semolina halva.
Katja Day, nutrition lead at Lulworth House, added: “It was wonderful to see the residents learn all about Greece and its rich history.
“The team did a brilliant job of making them feel like they were actually there.”
The homes will soon be setting sail for the next leg of their virtual world cruise in South Africa.
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Documentary shows dedication in the face of mounting challenges
A GROUNDBREAKING new documentary exploring the humanity and joy of life in a care home is embarking on a nationwide tour this spring.
CARE, a film focusing on the day-to-day lives of care home residents and workers is set to be released as part of a UK wide, multi-city screening tour.
The tour will see the film premiered at cinemas and universities across the country, as well as a special online event.
Filmed entirely by the staff at a North East care home as it emerged from the Covid19 pandemic, CARE gives a glimpse into the dedication and compassion of the workers that look after some of the most vulnerable and often overlooked people in society.
Alastair Cole, director of CARE, said: “CARE began as a response to the pandemic, and out of frustration at the overwhelmingly negative representation in the media of residential care in the UK.
“This was heightened at a time when care home staff, residents
and their families were at the coalface of the global crisis.
“As a project team we wanted to bring together our backgrounds in gerontology, media and filmmaking to try and find a way to work with some of the remarkable staff and residents to help tell another side to this story. We knew as soon as the remote camera
workshops started we were incredibly fortunate to have found such a brilliant and enthusiastic team to work with in the home.
Then when their footage started coming in, it was clear they had a very important story to tell.”
As well as giving a unique and emotional insight into the lives of care home residents and workers, CARE also raises important
questions about how we as a society value older people and those who care for them, and whether there is adequate support for those who bring such commitment and heart to residential care.
The film was produced by Newcastle University, in association with Tongue Tied Films, released with the support of the ESRC, and in partnership with Community Union, British Gerontology Society, Care England and Cosmic Cat Films. The release of CARE is supported by an ESRC IAA grant and Newcastle University.
The film’s release, which comes five years after the start of the pandemic and subsequent lockdowns, aims to shine a light on not only the commitment of care staff but the realities of working in a sector that is often overlooked and underfunded.
The film also comes in the wake of the news of the UK Government’s planned care commission and reforms, which are not due to begin until 2026 at the earliest.
Grayson Taylor (Managing Director Lamont Johnson)
•1981 FOUNDING PRINCIPAL of Taylor National
•2001 FOUNDING PRINCIPAL of DC Care
•2012 FOUNDING PRINCIPAL xs Lamont Johnson
Dawn Taylor (Director Lamont Johnson)
•1986 Joined Taylor National
•2001 FOUNDING DIRECTOR of DC Care
•2012 FOUNDING DIRECTOR of Lamont Johnson
Fin-tastic fundraising shark plunge for home’s residents
BARNSLEY care home workers
will be facing their sharp-toothed fears as they take a plunge with sharks to raise funds for their elderly residents.
Staff at Deangate will be diving into the shark tank at Sea Life Blackpool on July 23 to raise money for their residents’ fund.
The team of four includes activities coordinator Rachael Addy, who last year raised more than £2,000 for the residents’ fund with a charity skydive, despite her fear of flying.
She has recruited three colleagues for this year’s fearful fundraising campaign, including senior carer Lisa Naylor, cook Cheryl Pinner and carer Troy Hunte.
Rachael said: “How do you top jumping out of a plane? My answer is to face another fear. I have an even bigger fear of open water. I would honestly prefer to jump out of the plane again.
“The sharks don’t bother me at all. I would quite happily have afternoon tea with them.
“But to think I have to go into a tank where you can’t touch the floor or the sides is one of the
scariest things I could ever dream of.
“So, for anyone that asks me why I do these crazy things for our residents, I would say more crazy the better if it helps provide the most amazing experiences for them.
“Some of the experiences our residents’ fund will support include bringing some of them with us to Blackpool for the shark dive, giving them to chance of going down memory lane at Blackpool Tower, where they can dance with their loved ones.
Band brings joy and music to care home
THE residents of Linden House Care Home in Epsom were treated to a performance by The Vibrant Ukulele Club.
The volunteer-driven band, founded by Steve Wicks, visited the care home to bring music, fun and smiles to the residents.
The Vibrant Ukulele Club, which meets every Monday evening at Christ Church with St. Philip in Worcester Park, was eager to share their passion for music with the residents.
Steve said: “We had a wonderful time at Linden House. We brought along a songbook so the residents could request what we played and so that they could sing along.
“‘Bring Me Sunshine’ by
Morecambe and Wise was a big hit with everyone. It’s a joy to know that our sessions provide such valuable therapy for the residents.”
Pip Lewis, activities coordinator at Linden House, added: “It was amazing to see how much fun the residents had. Depending on their abilities, some were singing the words, many were shaking maracas or tapping their feet to the tunes.
“Classic songs like ‘All I Have to Do Is Dream’ by The Everly Brothers and ‘All My Loving’ by The Beatles brought back so many memories.
“It really was great to see the residents’ reaction and participation.”
“We’ll also be visiting the tigers at the zoo, and other once in a lifetime experiences.”
The team had set an initial target of £500 for the fundraiser.
Rachael added: “I want the residents and everyone to know that life doesn’t end when you enter a care home, it begins again. And it can be the most incredible experience.
“This is why I will continue to do these harebrained fundraisers. Plus, this time I’m not alone. I’m bringing three of my crazy colleagues with me.”
Suzanne Durrant, wellbeing coordinator at HC-One’s Highclere Care Home in Milton Keynes, Buckinghamshire, has received a Kindness in Care Award from Healthwatch following a recent inspection. The recognition came after residents shared positive feedback about Suzanne’s dedication to enriching their lives through meaningful activities. This special acknowledgement highlights the powerful impact of compassionate, person-centred support in improving the quality of life for care home residents. Suzanne, who has worked at Highclere for more than 20 years, was deeply moved by the recognition from inspectors. She said: “Family means everything to me. That’s why I work in a nursing home – these residents are my family, and they mean everything.”
Colten
Green-fingered hit squad helps to tidy garden
A HIT squad of volunteers from a Winchester dementia care home has done its bit to help improve a community centre’s garden so it can be used by nursery-age children.
The party from Colten Care’s St Catherines View, including resident Gill Swaby, went handson to clear and tidy up a green space outside Poppins Nursery, part of the nearby Carroll Centre in Stanmore.
Gill was joined by home manager Vanda Baker, companionship team leader Laura Sheldrake, gardener Ali Gaunt, minibus driver Martin Williams and companion Evie Airs.
Also lending a hand was local Stanmore man Callum Pepper.
Vanda said: “We know how much pleasure a great-looking garden gives our own residents and so we wanted to do our bit to help the Carroll Centre have a beautiful outdoor space too.
“With peak-growing season all but upon us, we were only too happy to offer some help.”
The clean-up involved weeding, trimming and other garden tasks
Our June front cover
photograph shows resident Pauline Marques and carer
Octavia Ndlovu who were part of a group of 11 ladies who gathered for afternoon tea at Ashlands Manor to celebrate International Nurses Day. If you have a portrait shaped image that you think would make the perfect front cover email it to Dominic Musgrave at dm@scriptmediagroup.co.uk
Operator recognised for creating inclusive work environments
ONGOING efforts to create an inclusive working environment for Housing 21 employees have been recognised with a national accreditation.
The provider has been presented with a Level 2 ‘Employer’ status through the national Disability Confident Scheme – a standard only achieved by one in five employers signed up to the initiative.
Disability Confident is a government scheme creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.
It encourages employers to recruit and retain disabled individuals or those with longterm health conditions.
disability friendly, and inclusion is our business as usual.”
and took place after St Catherines View residents chose the Carroll Centre as their main charity to support this year.
Poppins Nursery is attended by children aged two to five and the hope is that with the overgrown garden space beginning to be cleared up, they will soon be able to play there in safety.
Laura added: “We got to work clearing all the bushes and overgrown trees and cleaned all the ground up.
“It is going to take a couple of attempts to make it safe and user friendly for the nursery, but we made a great start.
“It was nice to be hands-on and doing something practical to help. We are also working on building some bird houses and equipment the children can use so they are able to learn about being outdoors.
“This is one of many projects we will be doing to help the Carroll Centre throughout the year.
“We’re organising other activities to raise funds too including a family fete on Saturday, August 2.”
Tahir Idris, respect and inclusion partner at Housing 21, said: “I’m delighted that we have achieved this status.
“I know our in-house Disability Action Group will join me in feeling a sense of achievement because we have focused on some longstanding barriers with determination and focus.
“The outcomes should reap benefits not just for our existing colleagues but also for those who are thinking about joining us.
“There are more than 19,000 employers currently signed up to the Disability Confident Scheme, and only 22 per cent of these are Level 2 accredited.
“So, this is an achievement to be proud of. We are resolutely
While Level 1 demonstrates commitment, Level 2 is a recognition of action taken, confirming that Housing 21 has been assessed and proven to meet two critical criteria: getting the right people for the business, and keeping and developing people.
In 2023, Housing 21 established a Disability Action Group in response to feedback from employees with disabilities.
The group has worked diligently to address areas for improvement, focusing on achieving equal employee satisfaction regardless of long-term health conditions.
The newly attained Level 2 accreditation will be renewed in February 2028, reinforcing the organisation’s ongoing commitment to creating an inclusive workplace where all employees, including those with disabilities, can thrive.
A Peterlee care home has completed a coast-to-coast cycling challenge to raise £265 to help give residents amazing experiences. Carers and residents’ family members at Peterlee Care Home, part of Popular Care, got in the saddle to complete a 137-mile challenge, all without leaving the comfort of the home. The funds will be used for special trips out, sports equipment and other activities that enrich the lives of residents. Fittingly for a coast-to-coast ride, the home has already arranged for an ice cream van to visit residents as a seaside treat.
David Laidler and Betty
Care gardener Ali Gaunt, minibus driver Martin Williams, Carroll Centre manager Steve Maloney, St Catherines View resident Gill Swaby, companionship team leader Laura Sheldrake, companion Evie Airs and home manager Vanda Baker.
Residents
McCullough are pictured with Shawney Martin, Charles Osiako, Danielle Cook, Angela McGee and Kayleigh Solomon.
Tahir Idris
Montane Care facilitates the successful sale of a day care centre in Hull
MONTANE Care is proud to announce the successful sale of a well-established Day Care Centre located in Hull, further demonstrating our expertise and ongoing commitment to delivering smooth, discreet, and strategic transactions across the health and social care sector.
This latest transaction involved the sale of the business by Mr Ken Fellows, an experienced operator and longstanding client of Montane Care, to Mr Farhan Ahmed, a seasoned investor in the care sector.
For Mr Ahmed, this acquisition marks his third investment within the health and social care arena, highlighting the growing demand for established care settings with strong operational reputations.
For Mr Fellows, this is the second care business sale successfully handled by Montane Care, reflecting the depth of trust, consistency, and satisfaction in our continued partnership.
The Day Care Centre in question is a valued community service, providing essential support to individuals requiring daytime care in a safe and nurturing environment.
Facilities of this nature form a vital part of the broader care ecosystem, offering respite to families and enhancing the well-being and independence of those who attend.
As such, a careful and sensitive approach to the sale was essential, not only to ensure a fair market value but also to protect the continuity of care for clients and staff alike.
Following the completion of the transaction, both parties reflected on their experience with Montane Care.
Mr Ken Fellows shared the following feedback:
“Having worked with Anthony on a previous sale, I had no hesitation in appointing Montane Care again when I decided to sell my Day Centre. As before, the professionalism, transparency, and in-depth knowledge of the sector made all the difference. Anthony ensured that the sale progressed smoothly, with minimal disruption to the day-to-day running of the business. I was kept informed throughout the process, and I am genuinely grateful for the support and advice provided every step of the way.”
The buyer, Mr Farhan Ahmed, also expressed his appreciation:
“This acquisition represents my third in the care sector, and I can confidently say that this was the most straightforward transaction to date. Working with Anthony made the process seamless. His understanding of the care market, and his ability to mediate effectively between buyer and seller, meant that we were able to maintain momentum and resolve any issues swiftly. I look forward to developing the service further and am thankful to Montane Care for their guidance and professionalism throughout.”
Anthony Rae, Director of Montane Care, commented on the completion of the deal:
“It has been a genuine pleasure to support Mr Fellows once again in achieving a successful exit from another one of his care businesses. We take pride in the long-term relationships we develop with our clients, and this sale is a testament to the mutual trust we’ve built over time. Introducing Mr Ahmed,
a committed and experienced operator, was a key part of ensuring a smooth transition. His clear vision for the service and readiness to invest made him an ideal buyer for the setting. This deal further illustrates the strong and sustained appetite for quality care businesses, particularly those with a well-established local presence and consistent operational performance.”
At Montane Care, we understand that selling or acquiring a care business is far more than just a financial transaction. It’s about finding the right fit between people, values, and aspirations, whether you’re stepping away after years of dedication or expanding a growing portfolio.
Our approach is tailored, discreet, and built on years of industry insight and real-world experience.
We are currently working with a wide network of motivated buyers seeking opportunities across the care spectrum, from children’s services and nursing homes to domiciliary care agencies and day centres. Likewise, we provide business owners with realistic, market-informed valuations and expert advice to help them take the next step, whatever their goals may be.
If you are considering selling your care business, exploring your growth options, or would simply like to better understand the current market landscape, we welcome a confidential conversation.
Please contact Anthony Rae directly on 07546 932811 or via email at anthony.rae@montanecare.co.uk to find out how Montane Care can support you.
Free exercise sessions spurred by woman’s ‘miracle’
HOMECARE provider Walfinch Newcastle is launching free, local exercise and activity sessions, partly inspired by Betty Dunn from North Shields.
Basic exercise took Betty, 90, from being bedridden to walking around her home and making her own meals in just two weeks.
“I was stuck in bed, in pain, and unable to put my foot to the floor. It reduced me to tears,” said Betty, who has been diagnosed with osteoporosis, a condition where the bones become weaker and break easily.
When Lisa Souley registered care manager from Walfinch Newcastle, arrived for her daily one-hour call, she could see that Betty had deteriorated, and called the local occupational therapy team.
“They came out the same day and referred me to the rehabilitation centre at Cramlington Hospital,” added Betty.
She was diagnosed with hairline fractures in her knees and physiotherapists prescribed seated exercises for her legs and feet.
“While I was in the centre I did all my exercises daily inspired by another patient who was 101 and still exercising,” added Betty.
Walfinch supports the charity the Royal Osteoporosis Society.
Clinical advisor Sarah Leyland said: “Fractures take many forms, and not all require surgery. Some fractures can heal themselves over time. Good nutrition is important and exercises can help support joints and increase balance and stability for
everyone.”
When she was discharged, Lisa arrived. She said: “Betty was a different woman. I told her it was like a miracle. She could walk again. You could even see the transformation in her face.”
Betty is now back to making her own meals and only needs care for half an hour each morning.
“These few exercises have brightened me up completely,” said Betty. “I still do them four times a day and when I’m sitting down
knitting.”
Idris Nasar, managing director of Walfinch Home Care Newcastle, added: “Seeing Betty’s transformation means we have brought forward our plans to launch free activity sessions in the community, as part of Walfinch home care’s nationwide Time to Thrive initiative.
“The sessions are part of Walfinch’s new approach to care. They will be open to all, not just our care clients, and the exercises will be suitable for anyone – maybe things like seated yoga – and fun to do. We will offer free refreshments and time to chat, so people who come will benefit physically, mentally and socially.”
The sessions will be organised by Walfinch carers, and held in a local community centre.
“Walfinch believes that care should not just be about keeping people alive, but helping them thrive,” added Idris.
“Every Walfinch client who has at least one hour of care is being offered at least 10 minutes of activity – perhaps seated exercises, going for a walk, gardening, arts and crafts, singing – anything the client chooses.
“The whole team is delighted to see what Betty has achieved. It shows what targeted exercise designed to suit your capabilities, can do, at any age.
“We want more of our clients, and people in our communities, to have the chance of improved lives, which is why we are launching our free Time to Thrive sessions soon.”
Environmental Sustainability Strategy launched with bug hotel competition
RESIDENTS and staff at 22 care homes across East Anglia have been creating new accommodation to welcome a different group of new visitors.
As part of the launch of their Environmental Sustainability Strategy, Black Swan Care Group held an internal competition for homes to create and construct bug hotels from recycled materials.
The new hotels have been placed in positions in gardens at the homes. Most homes opted for sturdy constructions using old pallets and drilled holes in sawn-through branches and small pieces of wood.
Other materials like twigs, leaves, shells, pine cones and stones were then placed to create hiding places and cosy nooks for bugs, beetles, butterflies, insects and bees.
Residents also enjoyed painting and decorating the hotels with flowers, ladybirds and other insects as part of their regular craft sessions. Most chose to
name their bug hotel, with puns such as ‘Bee-n-Bee’, ‘Holiday Inn-sect’, ‘The Ugly Bug Hotel’ and the ‘Bug-tory Hotel’. Judges reviewed the entries based on appearance, construction, resident involvement to come up with
a winner, which was ultimately chosen as Valentine House in Silver End, between Braintree and Witham in Essex, where the home supports people living with dementia.
Their ‘Bug-ingham Palace’ features a solid construction, with plenty of living and hiding accommodation for different types of bugs. It has been decorated with painted flowers, ladybirds and other insects, made by the residents at the home.
Richard Lain-Smith, head of marketing at Black Swan Care Group, said: “We thought it would be fun to launch our Environmental Sustainability strategy with a competition to build a bug house and had some fantastic entries.
“Homes have been building them through February and March and now that they’re finished, they’ve been placed out in our gardens ready for some new residents.
“We take our obligation to be compliant and supportive of
environmental sustainability very seriously, understanding how our actions and activities impact on the environment.
“Every one of our homes has its own Environmental Champion who takes responsibility for how we fulfil our commitments.
“We’ve also had lots of residents who have taken a keen interest in what we’re doing and finding out more about how our actions have an impact on the environment.”
The competition was held as part of Black Swan’s new Environmental Sustainability Strategy, supporting CQC’s assessment framework in the Well-Led aspect of home registration.
Within the assessment, there is an obligation for homes to understand the negative impact of activities on the environment and that staff and leaders in homes recognise the impact and take active steps to focus on embedding low-carbon care and resource efficiency.
Mayor attends launch of new chapter
MAYOR of Eastbourne, Councillor Candy Vaughan, attended the launch open day of Trinity Homecare.
The event marked the formal rebranding of Everycare East Sussex as part of Trinity Homecare.
The Mayor was warmly welcomed by the team, led by Registered Manager Marie Allen, and joined by carers, clients and members of the ommunity to celebrate the new chapter.
Marie said: “We were so pleased to welcome the Mayor of Eastbourne to shine a light on the work we do.
“The team and our guests really enjoyed themselves and it was a
lovely way to celebrate everything we’ve achieved so far.
“It also gave us the chance to highlight the importance of truly client-centred homecare – enabling individuals and couples to remain in the comfort of their own homes, supported by dedicated and compassionate care.”
The open day was an opportunity to showcase Trinity Homecare’s commitment to delivering personalised care to people in their own homes throughout Eastbourne and the surrounding areas.
Guests enjoyed refreshments, meaningful conversations with the care team and the ceremonial cake cutting with the Mayor.
Knitting Nannas create jumpers for penguins
SALTBURN’S “Knitting Nannas” have used their needle skills once again to help animals in need –sending mini jumpers to support a penguin charity in Australia.
The knitting group at Hazelgrove Court Care Home has produced over a dozen jumpers for The Penguin Foundation, which raises funds to protect the bird colony on Phillip Island, south of Melbourne.
The island is home to an estimated 40,000 penguins and other wildlife, as well as the foundation’s Wildlife Rehabilitation Centre.
They first launched their “Knits for Nature Program” over 20 years ago, calling on generous knitters to produce jumpers to help save the lives of penguins in
the event of oil spills.
The birds can ingest toxic oil while trying preen themselves
after a spill. The rehabilitation jumpers are temporarily placed on the affected penguins until their feathers can be cleaned by rescue workers – potentially saving their lives.
The appeal proved so successful – with thousands of knitters across the world contributing – that the foundation now uses them to help raise vital funds for their ongoing work.
When activities coordinator Sharon Lewis heard about the appeal she immediately turned to The Knitting Nannas.
She said: “I love finding worthwhile knitting projects for our residents and they have loved doing these. We have now posted them to Australia and we’ve been in touch with the charity to make
sure they arrived safely.
“Our Knitting Nannas group has proved exceptionally popular. The residents love getting involved and using their lifelong skills to support others. It gives them a sense of purpose and pride – and it’s always incredible to receive pictures of cute animals wearing their knitted items.”
The group, made up of residents ranging from their 80s to over 100 years of age, set to work producing colourful little jumpers before they were shipped to Australia.
Last year the group made headlines when they produced blankets for orphaned baby rhinos in South Africa – including three-week-old calf Hercules, who had been attacked by hyenas.
Resident Joyce Wooffindin, 83, with one of the knitted jumpers.
A Valentine House resident making decorations for the bug hotel.
Designer Contracts lays down luxury touches for care home
DESIGNER Contracts, the UK’s largest flooring contractor, helped create a luxury boutique-style care home when it was chosen to install around 2,500sqm of floorcoverings throughout a Norfolk seaside retreat.
The four-month long installation project took place at Eversley Lodge, a new luxury care home which opened recently.
Built on the site of the former Eversley Nursing Home, it is close to Great Yarmouth’s historic waterways and quiet North beach.
The four-month project involved installing floorcoverings across a range of areas.
They included 42 bedrooms; ensuites; the foyer/café; kitchen and kitchen store; laundry room; corridors; cleaners store; dining room; electric cupboard; stairs/landings; lounges; medicine stores; offices; platform lift lobbies; family area; assisted bathrooms; accessible WC; male and female WCs; sluices; and unisex shower.
The aim of the project was to create ‘the facilities of a boutique luxury hotel with empathetic design to ensure a nurturing and homely environment where residents feel safe, secure and valued.’
Designer Contracts regional director (East Anglia region) Alistair Anderson said:
“The 42-bedroomed luxury care home was designed with resident wellbeing in mind and the team wanted this to show through the workmanship of the flooring.
“A total of five fitters – each with different skill sets – were used throughout the project to provide continuity of workmanship, with a group of fitters onsite every week to ensure
being on track for completion.
“The company feels it has completed this project to a high standard and did this by choosing the right fitters for the job, offering a range of skills, the ability to be flexible around other trades and deal with any minor issues while onsite.”
Floorcovering requirements were pre-
selected by HomeSmith, an interior design company which specialises in design for care and retirement living and supplied by Abode Construction which led the project.
Designer Contracts was provided with floorplans which confirmed floor types for all areas of the home.
Alistair added: “A considerable amount of expertise goes into ensuring the correct flooring is specified for this type of install.
“For example, LRV (light reflectance values) values are important along with non-slip flooring and even dementia-friendly floorcoverings.
“DC has the expertise to ensure compliancy and, if necessary, suggest alternatives.”
Products specified for the project included Amtico Signature, Altro Stronghold and Polysafe Wood FX, all of which carry a verified Environmental Product Declaration.
David Stone, procurement manager for Abode Construction, said: “Throughout the Eversley Lodge care home project, Designer Contracts provided Abode Construction with a professional and reliable service every step of the way.
“The team delivered the floor covering element of project demonstrating a determination to deliver the package of works to the highest standard. The finished product speaks for itself.”
Designer Contracts operates nationally through its network of regional offices. As well as flooring, the company provides blinds and curtains plus furniture and lighting packs.
‘Sticks and stones may break my bones, but names will never hurt me’
By Lara Bywater
THIS rhyme was repeated almost daily in my childhood, suggesting we should shrug off invisible harm like name-calling, while physical injuries deserved real concern.
Yet I still remember the sting of cruel words when I was targeted by the ‘tough kids’. Words matter— language matters.
In the care sector, language used to describe individuals holds significant power. Labels like ‘residents’, ‘the disabled’, ‘service users’, or even ‘non-verbal’ maybe convenient shorthand for professionals, but they often dehumanise, reducing people to conditions or needs.
People receiving support report these labels as patronising and impersonal.
Why are we afraid to just refer to people as people?
Labels are often used to simplify communication, but over time they shape how professionals see and treat those they support.
Calling someone “a schizophrenic” rather than “a person with schizophrenia” reduces them to a diagnosis, ignoring their full identity and story.
Even seemingly neutral terms like “service user”, while designed to be inclusive, can feel cold and institutional, reinforcing a power imbalance that frames the person as a passive recipient rather than an active participant in their own life.
Constantly using labels can
cause people to internalise them, damaging self-esteem, autonomy, and identity. For instance, someone called “non-verbal” may start to see themselves only through that lens, rather than as a whole person. Labels also fuel bias amongst teams.
A support worker who hears someone described as “difficult” may unconsciously lower expectations or show less empathy, leading to poorer care, even abuse, fewer meaningful interactions, a diminished quality of life for the person receiving support and a culture where such attitudes are normalised.
To counteract the dehumanising effects of labels, at LDC we embrace a person-centred approach to language. This means using terminology that recognises individuals first and foremost as people—not as conditions or problems to be managed.
Instead of “challenging behaviour”, we say “a person experiencing distress” or “having a bad day”.
These subtle shifts help reaffirm dignity, reinforce humanity, and promote empathy in relationships.
Addressing the use of dehumanising labels requires more
than a simple change in vocabulary. It demands a cultural shift—one that is rooted in awareness, education, and reflection. LDC ensures that language is a core part of all training and meetings.
We encourage anyone in the organisation to challenge use of stigmatising language, irrespective of their position.
Care should never be a process that objectifies or diminishes people.
At its core, caregiving is a deeply human act—one that should honour the totality of those receiving support.
By shunning harmful labels and embracing more respectful, empathetic language, the care sector can move closer to truly person-centred care.
n Lara Bywater is a director of the Outstanding Society.
The OS is a Community Interest Company, free to all providers irrelevant of their rating. It is a platform to share and celebrate best practice, help others to improve and promote careers in social care.
Please contact Sonia – info@ theoutstandingsociety.co.uk for more information or follow the links below:
Lara Bywater
Special Newcastle memories exhibition opens for viewing
TREASURED memories of Newcastle-underLyme’s older community have been recreated for a special cyanotype photograph exhibition at the town’s Belong Heritage Gallery, showcasing the artistic efforts of residents of the Belong care village who have been getting to grips learning a new skill for the project.
Photography & Wellbeing: Staffordshire stars the customers at the not-for-profit dementia specialist, who, along with their families and local schoolchildren, have been supported to transform their family photo albums thanks to the tuition of visual artist, Ruby Nixon.
Happy life moments from childhoods, weddings, and even wartime camaraderie have been brought to life using cyanotype photography, a camera-less technique involving laying an object on paper coated with a solution of iron salts before exposing it to ultraviolet light and washing with water. It is a common method for creating blueprints and technical drawings.
The result is a stunning 30-piece white and Prussian blue collection of images taking pride of place in the landmark heritage gallery, integrated within the main care village.
Emma Palin, experience coordinator at Belong Newcastle-under-Lyme, said: “Our residents really enjoyed sharing their personal memories and reminiscing – they got a lot out of it.
“Discovering a new type of photography also proved a hit, learning about the process and ultimately, they gained a new skill and revelled in expressing their creativity. We invite everyone to pop in to see the fruits of their labour and meet with our residents to find out more.”
The free exhibition is open to the public, alongside other exhibitions documenting the
area’s rich cultural history, including modern circus and the building’s history as the town’s only pottery, and more recently, Maxims nightclub.
Facilitated by GRAIN Projects, an arts organisation specialising in socially engaged photography, the wider project brings together Staffordshire people and artists with the goal to both support and promote better health and wellbeing and inspire its participants and
audience, culminating in a series of pop-up exhibitions across the county and a project magazine.
The project is funded by The Community Foundation for Staffordshire, Staffordshire County Council and Better Health Staffordshire, with other artistic endeavours including photo-walks, crafting, lumen printing, photography, memory conversations and collage.
Charity launches new menopause policy
A BRISTOL-based charity has announced the launch of its new menopause policy.
The policy is part of Brunelcare’s broader people-focused culture, designed to empower employees and ensure they can thrive both personally and professionally in the workplace.
The Menopause Policy applies to all employees across the operator, including remote and part-time employees.
It offers a range of supportive measures such as flexible working hours, the option for remote work, temperature-controlled environments, and adjustments to workstations or uniforms to help manage symptoms.
The policy, which has been developed over the last 14 months, also ensures that employees can access resources such as educational materials and support services, and receive paid time off for menopauserelated medical appointments.
Brian Whittaker, head of people services at Brunelcare, said: “We are so thrilled to be finally launching the menopause policy. It’s a huge step in the right direction for us as a charity and with the policy now in place, confidentiality is a key aspect of the policy, with all menopause-related discussions treated sensitively.
“Regular reviews will ensure the policy remains up to date, with feedback from employees used to assess its impact.
“According to Simply Health’s 2023 survey, 23 per cent of working women aged 40 to 60 considered resigning due to menopause, with
14 per cent actively planning to quit.
“These statistics highlight just how crucial it is to provide inclusive, informed and compassionate support for those navigating menopause in the workplace.
“This initiative underscores Brunelcare’s dedication to creating a supportive and accommodating environments for all employees, recognising the varied physical and emotional effects of menopause.
“We are proud to be supporting our colleagues.”
Brunelcare employs around 1,100 people, approximately 84 per cent of whom are women.
Of those female employees, approximately 42 per cent are aged 45 or older, placing a significant portion of the workforce in the age bracket most likely to experience menopause.
The new policy has been developed in partnership with the Bristol Menopause and Wellwoman Clinic, which has also provided training for all Brunelcare managers, mental health first-aiders and the human resources team to promote awareness and create a respectful, supportive environment.
A 2023 report by the Chartered Institute for Personnel and Development found that 73 per cent of employees it surveyed had experienced menopause symptoms, with 67 per cent saying it had a mostly negative effect on their work, and more than half (53 per cent) reporting they were unable to go to work due to their symptoms.
The CIPD’s report also suggested that only around a quarter of the employees surveyed (24 per cent) said their organisation had a stated menopause policy or other support measures in place, however 43 per cent said their workplace did not, and around a third didn’t know.
Brunelcare will review the policy every three years or sooner if there is a change in legislation or the organisation’s procedures, to ensure it remains relevant and effective.
Belong customers Mary Burndrett, Georgina Cliff (Belong Newcastle-under-lyme support worker), John Yarwood, and Pauline Dawson open Photography & Wellbeing: Staffordshire.
Resident walking again thanks to personalised exercise programme
A CHESTER care village resident who is able to walk again unaided and has dispensed with pain relief medication thanks to a personalised exercise programme facilitated by the on-site gym says that he wants to share his story to help others facing similar challenges.
Tony Mulhearn, who lives in an apartment at the Belong Chester, lived in constant pain and had no movement in his back and was unable to walk upstairs as a result of fused lower vertebrae, as well as knee instability caused by a motorcycle accident more than 40 years ago.
Doctors told Ton that the only course of treatment was increasing amounts of pain relief medication, including morphine, leaving him feeling tired and confused.
When he moved to Belong Chester in October last year, he asked the village’s dedicated exercise specialist, Louise Warr, who is also an injury rehabilitation expert, if there was anything she could do to help improve his quality of life.
After a chat, the pair settled on a goal of Tony being able to walk without support by Christmas through a programme involving twice-weekly one-to-one personalised training sessions, starting with basic exercises to improve core stability and strength.
Despite setting out to achieve his aim of walking without sticks in eight weeks, Tony achieved this in just five.
They then set another goal for Tony: to be able to walk up steps so that he could deliver a reading at his local church, which he soon achieved.
Around this time, Tony found that he wasn’t requiring as much pain medication, and he was able to gradually reduce the quantity of painkillers that he was taking until he was
medication free.
His mobility continued to improve, and he can now walk into Chester town centre and go shopping on his own, carrying bags rather than walking sticks.
He said: “I used to think of myself as a disabled old man. This has completely changed my view of myself.
“I have got my life back, and I’m able to do more of the things I want to do, including becoming a more active member of the church community and joining in activities and events at the village when I like.”
Tony continues with his training programme and has progressed to building functional strength through more strenuous exercises, including press-ups and pull-ups, and incorporating weights.
He says he wants to share his story so that others are aware of the potentially lifechanging benefits personalised rehabilitation programmes can have for older people experiencing pain and a loss of mobility.
Tony added. “Without Louise I would still be in pain and unable to stand up on my own.
She is a true professional and remembers where you finished in the previous session, so you don’t waste any time.
“The privacy offered by one-to-one sessions means that you can engage fully without feeling self-conscious.”
All Belong village customers have access to a specialist gym, run by a highly qualified exercise specialist who has experience working with older people.
Everyone who moves into a Belong village household for 24-hour support is assessed by the exercise specialist and offered a free personalised exercise or rehabilitation programme, and members of the public and apartment residents can also access the services.
Louise said: “Many people who develop chronic pain and mobility issues think it is an irreversible part of getting older.
“Tony’s case is testament to the potential of exercise to help people overcome seemingly insurmountable physical challenges and lead active and fulfilling lives when it is carefully planned and tailored to the individual’s needs.
“It’s very rewarding to see how far Tony has come in just a short space of time and the impact this has had on his life.”
Village marks start of 125th year
MIDDLETON Hall Retirement Village celebrated the start of its 125th anniversary year with a week of events and entertainment.
Three parties, a fireworks display, a 125mile exercise bike challenge, burial of a time capsule, history talks, guided estate trails and Victorian-themed activities were all part of the schedule that the teams at the retirement village in Middleton St George, near Darlington had lined up to mark the milestone.
Director of hospitality Adam Wardale said: “We are very proud of the friendly and supportive community we have in our unique retirement village and it was wonderful to be celebrating such an impressive milestone.
“It’s quite a feat to be marking 125 years and our teams pulled out all the stops and created an incredible week that will last long in everyone’s memories.”
Middleton Hall was first established in 1900 and in the 125 years since the business has evolved to become the award-winning employee owned retirement village of today, featuring independent retirement properties alongside luxury care services and supported apartments.
To celebrate the achievement a series of events were organised for the village’s property owners, care residents and families and the teams of co-owners that work at the retirement village.
A giant tipi was erected for the occasion on the estate’s bowling green and was the heart of the week’s celebrations.
It was the venue for three celebratory concerts by acclaimed singer-songwriter Alistair Griffin and Ignite Concerts for residents from across the village and co-owners featuring a mix of British classics, timeless hits and pop favourites along with a spectacular fireworks display.
Throughout the week the tipi also hosted an anniversary coffee morning and quiz and an opportunity to explore Victorian artefacts from Preston Hall Museum. A day of indoor and outdoor traditional carnival games rounded off the week’s events.
Other highlights of the programme of
anniversary celebrations included a talk about the Hall’s history by Middleton Hall’s founder trustee Jeremy Walford, a presentation about the Stockton and Darlington Railway 200 celebrations by the National Railway Museum team and the chance to discover more about a range of metal detecting finds found on the estate.
Residents and families enjoyed a guided tour of the grounds followed by a ceremony to bury a time capsule with artefacts reflecting life at Middleton Hall Retirement Village today to help preserve a snapshot of the present for future generations.
Tony Mulhearn and exercise specialist Louise Warr in the gym at the Belong care village in Chester.
The one thing every home needs to thrive in the 21st century
By Audrey Brencens
IMAGINE a world where kindness is the default. Where every decision, every action, every interaction is guided by empathy.
This is the world I strive to create every day in the care sector. The care industry is constantly changing. Technology is advancing, regulations are tightening, and the demands on care homes are growing. Yet, amidst all these changes, one thing remains constant: the need for compassion.
Compassion isn’t just a soft skill or a nice-to-have. It’s the foundation of everything we do. It’s what transforms a care home from a facility into a home. It’s what makes residents feel valued, staff feel supported, and families feel reassured.
The heart of care
I will never forget a simple moment that showed me the true power of compassion. It wasn’t a grand event or a dramatic turning point. It was a quiet conversation
with a member of our team. She had been working long hours, juggling the demands of her job with challenges in her personal life. I could see the exhaustion in her eyes. Instead of pushing her to meet targets or pointing out where she was falling behind, I sat down with her. I listened. I told her she wasn’t alone.
That conversation changed everything. She didn’t just
improve at work; she felt valued and understood. And that, in turn, impacted the way she cared for our residents.
This is the ripple effect of compassion. It doesn’t just touch one person; it transforms entire communities.
A culture of compassion
I have made it my mission to embed compassion into every aspect of our work. From the way we train our staff to the way we interact with our residents, compassion is at the heart of everything we do.
I remember a resident – let’s call him John – who had been with us for several years. John was a fiercely independent man who prided himself on his self-sufficiency. But as his health declined, he needed more support. He resisted at first, fearing he’d lose his independence.
We didn’t push him. Instead, we listened. We worked with him to find ways to maintain his independence while ensuring his
safety. Over time, John began to thrive. This is the power of compassion. It’s about seeing the person behind the needs. It’s about empowering people to live their best lives, even in the face of challenges.
Compassion in the 21st century
As we move further into the 21st century, the challenges facing the care sector will only grow. Technology will continue to advance, regulations will become more stringent, and the demands on care homes will increase.
And that’s why I do what I do. Not for the titles or the recognition, but for the quiet satisfaction of knowing that I have made a difference in someone’s life. Because at the end of the day, care isn’t just a job – it’s a passion.
Compassion is the one thing every care home needs to thrive in the 21st century. It’s not just a nice-to-have; it’s the very essence of care.
n Audrey Brencens is the manager of Oakdale Care Home.
Health & S ocial Care Lawyers
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Audrey Brencens
Operator unveils semi-finalists for inaugural chef competition
HC-One has announced the 12 chefs that have been shortlisted as semi-finalists in this year’s inaugural Chef of the Year competition.
The competition celebrates culinary excellence in the operator’s care homes, highlighting the passion, creativity and skills of its chefs in enhancing residents’ dining experiences.
The event will feature three stages to recognise the vital role of HC-One’s catering teams.
In the first stage the catering colleagues submitted their signature dishes, designed for a care home setting, highlighting their nutritional benefits and explaining why the dish deserved to win.
Each dish included a regular version and a Level 5 Minced and
Moist alternative for residents with specific needs.
Mark Meacham, head of catering and housekeeping support services, said:
“Congratulations to our shortlisted semi-finalists who have demonstrated exceptional talent in their culinary craft, sanding out amongst numerous entries from across the organisation.
“They will now progress to the next stage of the competition, where they will showcase their skills in front of a panel of judges.
“We extend out warmest congratulations to all 12 semifinalists and thank every chef who has participated. We look forward to an exciting next phase and wish all contestants the very best of luck.”
The semi-finalists shortlisted for the Chef of the Year competition are:
Scotland care homes
n Roy Simpson, head chef at Balfarg Care Home.
n William Coats, chef manager at Quayside Care Home.
North West care homes
n Emma Jones, chef manager at Altham Court.
n Sean Hampson, chef at
Rosebridge Court.
n Leam Cave, head chef at Holme Lea.
North East care homes
n Deb Bailey-Knibbs, chef manager at Highfield Care Home.
n Kieran Oldroyd, kitchen assistant at Snapethorpe Hall.
n Mark Evans, chef manager at Augustus Court.
South care homes
n Tatenda Don Jailos, chef manager at The Harefield.
n Philip Greenwood, chef manager at Elstree Court.
Midlands care homes
n Duane Brown, head chef at Bradley Hall.
n Beata Matusiak, chef at Harley Grange.
The semi-final and second stage is a live cook off and will take place on June 18 at Leeds City College Printworks Campus.
They will showcase their dishes before a panel of judges.
Judges will assess the creativity, presentation, taste, and flavour of the dishes, ensuring they are visually appealing and delicious for residents.
Hydration and wellbeing are also key factors, with a focus on how the dish supports residents’ health.
Catering teams will be evaluated on waste reduction, sustainability, and creative use of surplus ingredients.
Food hygiene and safe preparation techniques will be judged during the live cook-off stages.
Six will then advance to the final stage on July 24, competing for the HC-One Chef of the Year title.
The winner will receive a trip to a secret culinary destination known for its rich food heritage and stunning views.
Fahim serves up best tandoori treats in Wales at care home
RESIDENTS and staff at a North Wales care home enjoyed nothing but the best when they were served up a tasty tandoori treat.
For the feast of food plated up at Pendine Park’s Bryn Seiont Newydd care home in Caernarfon didn’t just come from any Indian restaurant – it came from the best one in Wales.
The delights were served up hot from the kitchen at the Caernarfon Tandoori Restaurant in the town.
And, as curry fans will know, the Caernarfon Tandoori Restaurant was named the best Indian restaurant in Wales at a glittering ceremony earlier this year.
That triumph is the second year in a row the restaurant has won the award.
With the restaurant’s manager Fahim Bin Ferdous having a second job as a care worker at the care home, dishing up some of the restaurant’s fabulous fare seemed a great way to celebrate its continuing success – and to give residents a unique treat.
Residents and staff were treated to a variety of delicious Indian food as Fahim arrived with a huge selection of some of the restaurant’s most popular meals.
Among the dishes were chicken tikka masala, butter chicken, vegetarian korma and chicken tikka korma along with a variety of rice dishes.
And to ensure everyone enjoyed the full delights of an Indian meal, Fahim also brought naan breads and poppadoms and chutneys.
Fahim, 23, said he was
delighted to have the chance to impress the residents he cares for with some of the great food from the award-winning restaurant where he works.
He added: “We are very proud to have the title of best restaurant, and to have it back to back.
“And I must thank our customers for supporting us.
“We have many regular customers, we are packed on Friday and Saturday nights, and know them by their first names, and they know us by our first names.
“I love being able to bring the restaurant’s food to the care home, it’s a special thing to do and everyone seems to have enjoyed it.”
Fahim started at Bryn Seiont Newydd in October 2022 and had come to the UK from Bangladesh. He works three days a week at Bryn Seiont Newydd and the rest of the week at the restaurant.
Starting off as a waiter, he was later promoted to manager at the award-winning Caernarfon restaurant.
Home manager Sandra Evans said the staff were always pleased to be able to offer the residents something special.
She added: “We like to spoil our residents and to have food from the best Indian restaurant in Wales here for them to enjoy is wonderful.
“Fahim and all our staff do everything they can to help and support our residents all the time and treat them to special occasions.”
Mark Meacham
Bryn Seiont Newydd residents enjoyed a Tandoori taster session from care practitioner and restaurant manager Fahim Bin Ferdous. Pictured are Fahim Bin Ferdous and Bryn Seiont Newydd manager Sandra Evans with residents John Carson, Marie Hughes and Kathleen Taylor.
Group puts fine dining on menu
A LUXURY provider is on a mission to radically change the perception of care home food by showcasing the fine dining options available to residents every day.
Hamberley Care Homes showcased the delicious and nutritious options their chefs serve at an event at its Templeton Place site in Southampton.
Guests were served a menu of options like those offered to the residents each day, comprising three courses prepared and served in the style of gourmet cuisine normally found in a highend restaurant.
Templeton Place head chef Clifford McCrea said he and his
sous chef Samuel Lavell and colleagues across the group were determined to challenge the outdated reputation of care home food.
He added: “Food is an incredibly important part of all our lives –for many residents here, it’s the highlight of their day.
“We take pride in offering options that are delicious and nutritious prepared with seasonal produce that’s fresh and highquality.
“Each dish is served with pride and care, so it looks as good as
it tastes, and we believe every resident should be able to enjoy exceptional dining every day.”
Hamberley Care Homes recently appointed a new head of hospitality, George Paul O’Malley, to continue enhancing the dining experience mission throughout the group.
He said: “Our dining experience helps promote physical health and mental wellbeing.
“By using fresh ingredients that are in season and locally sourced where possible, we’re offering food that is both healthy and
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enjoyable.
“Mealtimes in our homes are the perfect opportunity for residents to socialise, so the dining experience boosts the spirit and nourishes the body.
“Each Hamberley care home has a private dining suite where residents can invite their family and friends to share a meal, which enables them to create beautiful memories together.
“We believe by making mealtimes special every day, we can dispel people’s assumptions about food in care homes.”
As well as offering a varied menu three times a day, the chefs also work to ensure dietary requirements are met, including those in line with cultural and religious traditions.
George added: “Every resident is an individual, and we want to ensure they are eating their favourite foods and that we’re meeting all their dietary preferences and needs.
“Our chefs take the time to get to know the residents, to find out their favourite dishes and any cultural or religious considerations.
“We are determined that the residents in our homes will get to eat the meals they love and have the chance to experience delightful dishes every day on our menus.”
Nourishing care – the essential role of nutrition in dementia support
RECENT figures estimate that 70 per cent of people living in care homes have dementia, or severe memory problems1, and this stark figure is only on the rise.
Living with dementia directly impacts an individual’s physical health, cognitive function and overall well-being, and therefore ensuring proper nutrition is vital to help manage symptoms and reduce risk of further complications.
In apetito’s latest instalment of its “Lunch With…” series, host and in-house dietitian Sophia Cornelius sat down with professor Jane Murphy, professor of nutrition at Bournemouth University and experienced speech and language therapist Tracy Broadley Jackson to delve into the importance of proper nutrition for those living with dementia and how care homes can support through early intervention.
During the episode, Jane explained the severe consequences that can arise from residents with dementia not getting the nutrition they need:
“If people aren’t eating enough to support their needs, they are
Professor Jane Murphy
at risk of malnutrition, and around 50 per cent of those living with dementia are malnourished.
“The impacts of this can be massive, particularly on quality of life.
“Malnutrition causes people to lose muscle mass and strength, reducing their ability to move around their environment and putting them at risk of frailty and increased falls.
“It also heightens the risk of infection and pressure sores, which can result in increased GP and hospital visits.
“Therefore, not only do we see big impacts for the individual, but
also the increased care needs can create further impact on the care home and wider health and social care sector as they support the individual.
“Early intervention to mitigate the risks of poor nutrition is key, and there are lots of elements that care home staff, and the environment can do to support this.”
For caregivers, it’s essential to notice warning signs as early as possible so that timely action can be taken.
Jane added: “Look out for if people aren’t eating well during mealtimes, refusing to eat altogether or have changing appetites.
“There are also some clear physical signs to keep an eye out for, such as clothes and rings becoming looser fitting.
“All care homes need to be using a validated screening tool on a regular basis to ensure consistent monitoring, particularly if you notice any of the above signs.
“The Malnutrition Universal Screening Tool is a common one, but there are other tools available.”
Tracy highlighted additional cues during mealtimes that may indicate a resident isn’t receiving proper nutrition:
“Pay attention to how long it takes someone to eat their food.
If it’s taking up to an hour then that should raise concern – there is no enjoyment, and they won’t be getting the nutrition needed.
“Frequent coughing is something else to keep a close eye on, as it could be a sign they’re unable to swallow safely and food or drink could be going down towards the airway rather than the food pipe.
“Taking bits of food out of their mouth during a meal is a sign that they cannot manage the lumps.
“Recognising these altered behaviours is important in catching the signs early that someone may be eating less.”
To understand how to ensure residents living with dementia can enjoy mealtimes safely and get the nutrition required, particularly through specialised solutions such as texture modified meals and finger foods, watch the full episode for free at apetito.link/lunchwith-apetito 1. https://www.alzheimers.org.uk/ about-us/news-and-media/facts-media
Templeton Place head chef Clifford McCrea.
NACC launches nominations for its prestigious awards
THE National Association of Care Catering has launched the NACC Awards 2025.
The prestigious awards welcome nominations from across the care catering sector to recognise and celebrate teams and individuals that go above and beyond in their field – from care homes to community services, such as Meals on Wheels and lunch clubs.
Neel Radia, national chair of the NACC, said: “These awards are always about recognising excellence, innovation and dedication within care catering.
“Each year they represent a highlight of our year as we gather together to celebrate so many individuals and teams that have gone that extra mile throughout the last 12 months.
“The NACC will continue to shine a light on the social care sector that is often undervalued.
“Everyone within our care has a right to receive good care which must include access to good nutrition and hydration as well as a safe environment in which to live.
for examples of innovation, excellence and dedication that create tangible benefits for residents, clients and colleagues in the following categories:
n Care Establishment of the Year Award, sponsored by allmanhall.
n Meals on Wheels Award, sponsored by apetito.
n Catering Team of the Year Award, sponsored by Rational UK.
n Catering Manager of the Year Award, sponsored by Unilever Food Solutions.
n Our Care Catering Hero Award, sponsored by Miele.
n Region of the Year Award, sponsored by Meiko UK.
n The Bev Puxley Award, sponsored by the Worshipful Company of Cooks London.
“The current pressures on budgets continue to represent significant challenges in social care but our members, continue to rise above these challenges, through perseverance, dedication and with an innovative mindset.
“I would encourage anyone and everyone to enter the NACC
Frank Chester, believed to be the oldest person in Worcestershire, has celebrated his 108th birthday. Born and raised in Ludlow, Shropshire, the World War II veteran is a resident at Sanctuary Care’s Hastings Residential Care Home. In his youth, Frank worked in HM Customs and Excise in London before he was called up to serve for his country during World War II. During his deployment, Frank trained as a Royal Naval Officer and was later promoted to First Lieutenant Officer aboard HMS Honeysuckle. After the war, Frank moved to Walsall where he met his wife-to-be, actress Lily. According to Frank, the secret to his longevity is “always keeping the faith”, coupled with “sitting down whilst putting my trousers on” – ensuring he does not fall over.
A resident at a care home in
has celebrated her 101st birthday.
and the residents and
unrecognised.”
The NACC National Awards 2025 are officially open for entries with a deadline of Monday, June 30. The judges will be looking
The shortlist will be announced in August, with the winners being honoured at a gala awards dinner on October 2 at the East Midlands Conference Centre, Nottingham where the recipients of the Pam Rhodes Outstanding Achievement Award, sponsored by Winterhalter and the National Chair’s Award will also be revealed.
Fran Stokes
as
her
birthday with a day filled with celebration at Featherton House near Banbury. The occasion received extra sparkle with entertainment provided by Jacqueline Maynard, who made her name on The X Factor through her performance of “You’re My World” by Cilla Black. The celebrations also featured flower arrangements, plenty of decorations, balloons and a wide variety of gifts for Judy, making it an unforgettable day. Judy attributes her long life to her love of vegetables and being active – she never learned to drive and was a familiar sight in her village buzzing about on her bicycle until knee surgery put an end to that.
a tea party. Pat grew up on a farm in the north of England and was raised by her aunt after her mother died when she was very
The
by her father provided milk for the
and lived in Yapton before moving
has two sons and is described by the care home staff as “delightful.” Pat said her secret to a long life was to keep talking.
A former fashion model and dancer born in 1920s Germany has celebrated her 100th birthday among family and friends at a Dorset care home. Great grandmother Erika Pillman was naturally the centre of attention on a day of fun, laughter and good wishes at Colten Care’s Avon Reach home in Mudeford. It began with a surprise that brought back joyful memories of a ‘wish come true’ dance lesson Erika had last year at the age of 99. She had told carers then of her desire to go dancing again so they arranged for her to have a one-to-one session with top choreographer Julie Laming at the nearby Mad4Dance school in Christchurch focused on Madonna’s hit song Vogue. For a centenary birthday treat in return, the care team invited a group from Mad4Dance to come to Avon Reach and perform a vibrant 20-minute set especially for Erika.
Awards 2025 and ensure that the hard work and brilliance of their team members does not go
The 2024 National Association of Care Catering Awards winners
Littlehampton
Pat Webb was surrounded by her family
staff at Norden House as she celebrated the milestone with
young.
cows raised
local school. She went to school in Oxford
to Norden House. She
Edwina
– known
Judy – marked
100th
Factual accuracy challenges and CQC ratings reviews
By Poppy Jackson
UPON receipt of a CQC draft inspection report, a provider has 10 working days to challenge its factual accuracy.
CQC is obliged to consider these challenges and to provide its response.
This process allows providers to challenge elements of the draft report as follows:
n Numerical or typographical errors.
n Factually inaccurate statements made by the inspection team.
n Submitting further evidence/ information which the inspection team did not consider as part of the assessment which the provider considers is relevant to the rating of their service.
Evidence submitted by the provider as part of the factual accuracy challenge must have been available at the time of inspection or be evidence showing actions taken by the provider since the inspection.
This is important now as there is often a long wait between a site visit and the draft report being shared with the provider.
It is crucial that the provider takes this opportunity to rebut any inaccurate statements made by CQC and provide evidence to back this up.
Judgements about providers and their service made by the inspection team must be based on factual evidence and/or expert
Poppy Jackson
opinion. The CQC’s Inspector’s handbook in 2013 stated: “Any matters that are not based on factual or expert opinion are not evidence and cannot be relied on.
“This means that people’s assumptions, personal views, opinions, beliefs and disbeliefs are not evidence.”
Examples we have come across recently include statements questioning the honesty of the provider or the provider’s motives in running their care service.
Instead the inspection team should be arriving at judgements based on proper, robust evidence such as documentary evidence or observation of care practices during a site visit.
Final inspection reports are published on the CQC website
and can be of significance when it comes to considering insurance and commissioning of packages. It is therefore crucial that providers use this opportunity to rebut any factually inaccurate statements made within the report before it is published, as well as providing additional relevant information not considered as part of the inspection.
Rating reviews
If a provider is dissatisfied with the result of the factual accuracy process and the ratings do not reflect the service, a provider can request a rating review within 15 working days of the publication of the inspection report.
This request is limited to 500 words and must identify how the CQC has failed to follow its own decision making process in rating the service and which ratings the provider wants CQC to review.
An independent reviewer from CQC will look at the processes followed by the inspection team when awarding the ratings and scoring.
If the independent reviewer decides the grounds for a rating review are not met, CQC will refuse the review and should explain to the provider their reasons for refusing in writing.
We have recently made several rating review requests for our clients.
Some of the procedural failures
by CQC that have led to these requests are:
n Failing to acknowledge the existence of an assessment window or referencing a wrong assessment window.
n Using the same evidence in numerous evidence categories.
n Introducing new information in response to the provider’s factual accuracy check to which the provider was not given an opportunity to respond.
n Failing to provide a full report of its findings for each quality statement.
In certain circumstances we have been successful in persuading CQC to re-inspect on the basis that the inspection and factual accuracy process were flawed.
We are experienced in assisting providers to navigate the factual accuracy process and advising on tactical decisions following publication of an inaccurate report.
Working with the CQC’s current regulatory framework is proving extremely challenging for many providers.
If you have had difficulties with CQC and are seeking legal support, please do not hesitate to contact us on 01483 451 900 or email us at sols@gordonsols. co.uk
n Poppy Jackson is an assistant solicitor at Gordons Partnership Solicitors.
Home joins tree planting initiative
A NEWCASTLE community has come together to plant nearly 300 trees to improve biodiversity, promote green environments and protect against flooding.
More than 250 trees of various species were planted at Kenton Dene with the assistance of community groups including Kenton Manor Care Home, Friends of Kenton Dene, local Scouts groups and Kenton Park Sports Centre, with support from the North East Community Forest initiative led by Newcastle City Council and facilitated by Northumberland Wildlife Trust.
Dozens of people turning out to dig, plant and cage the trees, with Kenton Manor care home acting as a base of operations, storing the trees and equipment in its car park ahead of time.
The common room at the recently refurbished care home overlooks Kenton Dene.
Home manager Kellie Brown said: “We are thrilled to be part of this wonderful initiative that is
going to brighten our area and provide a lovely environment for local people to enjoy.
“It’s a fantastic opportunity for our residents to engage with the community and contribute to the environment.
“Some of residents love to sit by the window which overlooks the Dene and this will really enhance the view, which will be truly beautiful when the blossoms arrive.”
The species chosen for this
project were specifically selected to provide biodiversity and provide seasonal interest, such as autumn colours and spring blossom, as well as their wildlife value, providing berries for birds and other native species.
They include Sweetgum, Mountain Ash, Birch, Cherry, Weeping Willow, Lebanese Cedar, Beech and Oaks.
The tree planting event is part of a broader effort to create a sustainable and resilient environment in Newcastle.
The North East Community Forest initiative, operating in the southern parts of Northumberland, the entire geographical boundaries of Newcastle, North and South Tyneside, Gateshead, and Sunderland, plus the urban parts of Durham, have a long-term goal to increase tree canopy cover across the area from a baseline of 13 per cent to 30 per cent –almost double the current national average.
Sandra Brady, Sharon Whitehill, Kellie Brown (home manager), Dominic McDonnell, Callum Williams, Patricia McCreedy and Paul Kelly.
Community commitment to bring franchise to Leicester
A NEW Walfinch home care service is opening in Leicester, powered by managing director Kishan Pala’s commitment to the community.
He said: “I’m involved in charity Go Dharmic, which distributes free food such as pasta, Mexican dishes and Indian snacks, and drinks to anyone who wants it, from a stand in the middle of the city every month. At Christmas we offered Christmas pud.
“I love doing something for the local community, which is what attracted me to starting a business in home care.
“When I discovered the Walfinch home care franchise, its philosophy and values matched mine – they believe that home care should be tailored to each client to enable everyone to thrive, whatever their abilities or stage in life.”
Kishan’s family has had a jewellery business in Leicester for 40 years, which he says has given him an understanding of family needs.
“Visits to the jewellery shop are part of marking family events,” he added.
“A mum comes in looking for a special gift for grandma, then comes back looking for
“Later
children grow up they come in looking for presents for their elders.
“You form a relationship with the family through the generations, and it’s important to listen to their specific needs, rather than just selling them what suits you.
“It’s not just about money, but about building trust in your customers, and I will be extending that philosophy to my home care services too.”
Kishan has recruited his care manager, and is now recruiting carers. He also has plans for the future.
“We want to plant a tree for every client, and take clients and carers along to the planting, in the countryside around Leicester,” said Kishan. “Clients and carers will get time in nature, which is proven to be good for physical and mental health, and we can all feel good about improving the environment.”
Walfinch Leicester will also launch a Walfinch Thrive Club, offering activities such as exercise classes and arts and crafts sessions to its clients, their families, Walfinch carers and anyone in the community.
Operator to reopen care home in Norwich
BLACK Swan Care Group will be opening a care home in Taverham, on the outskirts of Norwich, supporting up to 30 people living with dementia.
The operator will reopen on the site of the former Eastlands care home, five miles west of Norwich, which closed in October 2022.
The home will be renamed, reflecting its change of ownership.
Managing director Tom Lyons said: “At a difficult time for care home providers we’re delighted to be able to invest in this home.
“There is currently a desperate need for specialist care for people living with dementia in Norwich and Norfolk, so we are really pleased to be able to support that demand with a care home specialising in providing dementia care, supporting some of the most vulnerable people in our society.
“This key investment forms part of our wider dementia strategy across the Black Swan Care Group, demonstrating how we are responding to the increasing demand for specialist care provision.
“Over the coming months we will be undertaking a full renovation of the home and gardens to create a wonderful new environment for residents.
“We are looking to recruit people who are passionate about supporting people living with dementia.
“We are an employer committed to paying at
least the Real Living Wage and provide a really good package for staff, recognising the vital role that they provide to residents and their loved ones.”
Initially there will be 30 bedrooms at the home, all fully furnished with ensuite wet rooms.
There will also be large communal living areas including a large conservatory overlooking the gardens, a dining room, a hairdressing and beauty treatment salon.
Residents will be able to bring items of their own furniture to personalise their
bedrooms, and the onsite kitchen team will prepare nutritional meals using freshly-made ingredients.
A wide range of activities and events will take place, including engagement with the local community and schools.
Up to 30 new jobs will be created at the home, including roles in care, domestic duties, activities planners, maintenance roles and kitchen staff, as well as a registered home manager.
It is hoped that the new home will be open for residents at the end of October.
wedding jewellery for her daughter.
the daughter comes back looking for presents for her children, and when the
Kishan Pala, Walfinch franchisee for Leicester, with CEO Amrit Dhaliwal.
The former Eastlands care home.
Sara Thomson has been appointed as chief risk officer for Anchor. The CRO post has been added to the executive team to ensure Anchor is best placed to address the issues highlighted in its recent self-referral to the Regulator of Social Housing, and to achieve and maintain the highest possible regulatory ratings for the benefit of the residents. This will include ensuring Anchor’s governance, regulatory, policy and risk and assurance frameworks are compliant with regulation and operate cohesively across the group. Sara is an experienced interim executive and consultant in the housing sector. She brings more than 25 years’ experience in senior and executive roles, covering transformation, risk and governance in social housing, banking, mutuals and consultancy.
New Care has appointed a new management team at its Guiseley Manor Care Centre. The home was recently rated ‘Good’ following a CQC inspection. Adel Pangilinan joins as Registered Home Manager, while Kiley Brown takes the role of deputy manager. With more than 23 years’ experience working in the care sector, notably in care homes, Adel has worked her way up from an overseas student nurse to home manager, a position she has held for the last 13 years. Supporting Adel is Kiley, who previously worked for the NHS in many roles from trainee healthcare assistant to ward manager.
ThinCats, the alternative finance provider to mid-sized SMEs, has announced the appointment of Paul Turner as senior director in its healthcare team. Paul has more than two decades’ experience in healthcare and joins from Santander Bank, where he was most recently relationship director of the healthcare team. An experienced banker with more than 30 years in the industry, Paul has specialised in healthcare for the last 20, focusing mainly on long term specialist and elderly care, as well as primary healthcare at both regional and national level. Prior to Santander, Paul worked as relationship director at Barclays and in healthcare at RBS. Since establishing its healthcare team in 2020, ThinCats has provided more than £250m in funding to operators and continues expand its proposition to meet the increasing appetite for funding in the sector.
Healthcare Homes has announced the appointment of Ioana Pop as the new manager at Home Close, a specialist care home located on the outskirts of Cambridge. Ioana brings more than 24 years of experience in adult dialysis, cardiology, intensive care, nephrology and elderly care, including more than 10 years in senior management roles. In her new role she will lead the delivery of person-centred nursing, residential, respite and dementia care to residents, ensuring they are treated with respect, dignity and compassion every day. Ioana is particularly passionate about building meaningful relationships with residents and their families, and creating an environment where residents feel truly at home.
Aaron Padgham has been appointed Saint Cecilia’s Care Group’s managing director, marking a significant new chapter for the family-run care provider. Aaron has been part of the organisation for the past eight years, joining in 2017 and playing a central role in its growth and development. He initially led the acquisition of Queen Margaret’s Nursing Home in Scarborough and has since been closely involved in welcoming new homes into the group, strengthening financial foundations, introducing new systems and helping to build the teams that make everything possible. Before joining the group, Aaron trained as a chartered accountant with Deloitte, where he gained experience across a range of sectors and built a strong foundation in financial leadership and strategic planning.
Epsom’s Linden House Care Home has appointed a new senior management team as it looks to enhance the lives of its residents.
Lucy Perry has taken the helm as the new care home manager, with Claire Arney stepping in as deputy care home manager. Lucy, a seasoned professional with more than 15 years of experience in the care sector, brings a wealth of knowledge and a deeply personal commitment to her role. Claire returns to the care sector after a six-month break to work at a local safety company, supporting carers and other public-facing professions. She has eight years of care experience, having been inspired by her sister’s passion for the industry to seek a career in the sector.
Castlehill Care Home in Inverness has appointed a new management team, as part of its commitment to outstanding care and the best quality of life for retired people in the Highlands. Louise Mullen has been appointed care home manager and Mel Walker joins as deputy manager. Both are qualified nurses, with extensive training in health and social care and more than 30 years’ experience between them in the care sector. Managing director Elaine Rankin said: “I am delighted that Louise and Mel are in place to lead Castlehill and residents will benefit from their expertise and dedication. We are expanding our care provision so we can support even more people across Scotland, while continuing to deliver the outstanding, relationship-led care that is our hallmark.”
Healthcare Homes has announced the appointment of Anna Swed as the manager of Barking Hall. With more than 11 years of experience in the social care sector, Anna brings a strong background in leadership and a commitment to delivering highquality, person-centred care. Anna has developed a distinguished career in care management, beginning as deputy manager at Runwood Homes in 2017 before progressing to a managerial role at De Vere Care until 2021. Most recently, she served as a registered care homes manager at Anchor, overseeing the provision of compassionate and effective care. Holding an NVQ Level 5 in Health and Social Care, Anna is dedicated to maintaining professional excellence and high standards in care provision.
Octopus Real Estate funds delivery of
OCTOPUS Real Estate, part of Octopus Investments and a specialist real estate investor and lender, has announced a forward funding agreement for the development of a new care home in Hipperholme in Halifax.
The £14.5m purchase will provide 72 beds to an area with a significant undersupply.
Max Weitzmann, investment director – care homes at Octopus Real Estate, said: “This new care home will not only provide muchneeded beds in Hipperholme, but will also set a national benchmark for sustainable and high-quality care facilities; of key importance to Octopus as we are committed to delivering 100 per cent net zero care homes by 2040.
“The agreement marks the continuation of our relationship with well-positioned developer Torsion Care, whilst providing an excellent opportunity to bring Park Lane Healthcare into the Fund, along with Burghley’s strong pipeline of sites across the region.”
The new home is designed to meet the highest standards of modern care facilities. It will be an all-electric home powered by air source heat pumps and will include solar panels, targeting BREEAM ‘Excellent’ and EPC ‘A’ ratings. The forward funding is being provided to Burghley Care, the joint venture partnership between care home operator Park Lane Healthcare and specialist developer Torsion Care.
Park Lane Healthcare is a new operator joining the Octopus Healthcare Fund, bringing
with them an experienced senior management team and a unique relationship with the largest regional dementia charity in North Yorkshire, Dementia Forward.
Chairman Chris Lane added: “This project marks an exciting milestone for Park Lane Healthcare as part of our joint venture with Torsion Care.
“Through Burghley Care, we’re combining decades of operational expertise with
innovative development capability to deliver a new standard of care.
“The purpose-built home in Hipperholme is just the beginning of what we believe will be a transformational pipeline across the region, offering the highest quality care and addressing increasing demand for residential support.”
The new care home is expected to reach practical completion in August 2026.
Home set to expand
PARKLANDS Care Homes has announced plans to expand care capacity at Eilean Dubh in Fortrose in response to growing demand for places.
The home, which opened in 2021 and was recently graded 5 (very good) by the Care Inspectorate, currently has an extensive waiting list.
Managing director Ron Taylor said: “We are seeing strong demand for care services across the Highlands, and we’re doing what we can to meet that urgent need by creating an additional 84 places in Inverness, Tain, Fortrose and Grantown.
“This investment will ensure that more older people can receive high quality care close to their families and communities.”
To help meet local demand, Parklands has submitted plans to The Highland Council to add four new bedrooms to the existing
building. The adjacent greenfield site will remain untouched.
The plans also include four additional parking spaces within the existing car park. The total investment is estimated at around £500,000.
Elsewhere in the Highlands, Parklands is also responding to growing demand in Tain and Grantown. Plans have recently been lodged to create 12 additional bedrooms at Innis Mhor care home in Tain, and 10 more at Lynemore in Grantownon-Spey.
Meanwhile, Parklands’ new 58-bed care home in Inverness, Pittyvaich, is on track to welcome its first residents in the near future. The building is due to be handed over by contractors Capstone Construction shortly, with fit-out to follow and the first residents expected to move in soon after.
Academy raises the bar
AN industry-first training programme designed to help care workers progress into management roles with potential salaries exceeding £50,000 has marked the end of the first cohort of students.
Three-quarters of Housing 21’s Extra Care Academy graduates are now in management roles, such as assistant care managers. This achievement aligns with the initiative’s goal of developing internal talent and establishing a defined career pathway for care workers. It marks a significant stride in creating appealing career opportunities within the care sector to retain and motivate individuals to advance in the industry.
This progress comes against the backdrop of Care England’s warning that the adult social care sector is at ‘breaking point,’ with 131,000 vacancies reported as of March 2025.
Kris Peach, managing director
Ceremony marks key milestone for home
VIVANT Care has reached a significant construction milestone for its new care home in Dartmouth, with a toppingout ceremony held to mark the building as fully watertight.
The event, attended by senior stakeholders, as well as the project and construction teams, culminated in the signing of the final roof tile, marking the completion of the building’s highest point at Bayards Court, located within the Little Cotton Farm estate.
The 63-bed care home, set to open in Spring 2026, is designed to provide residential care in a setting that promotes independence, well-being and extraordinary living.
Once complete, Bayards Court will offer outdoor spaces and landscaped gardens, superior dining experiences and communal spaces; perfect to host friends and family.
Chief operating officer Sarah Clarke-Kuehn said: “This is an exciting milestone in the development of Bayards Court, bringing us one step closer to delivering a care home that sets new standards for later-life living.
“We are committed to creating a space where residents can truly thrive, and the ceremony
celebrated the hard work and dedication of everyone involved in bringing this vision to life.”
The construction, led by Lancer Scott, has also provided a boost to the local economy, supporting 107 construction jobs throughout the build. Once operational, Bayards Court will create around 80 permanent roles, spanning care, hospitality and administrative positions.
Stuart Tweedie, operations director at Lancer Scott, added: “The home is taking shape beautifully, and we look forward to completing the next phases of development.”
of extra care at Housing 21, said: “The success of the Extra Care Academy underscores our commitment to redefining careers in care. By investing in our care workers and providing internal routes to management positions, we not only enhance their professional growth but also improve our workforce and the quality of care provided to our residents.”
The two-year programme, which was launched in September 2022, has equipped students with the necessary training, qualifications and leadership skills to advance their careers within the care sector.
Those enrolled engaged in both theoretical and practical training, leading to a Level 3 Health and Social Care qualification while having the opportunity to gain hands-on experience.
The course’s success has paved the way for a third cohort to commence later this year.
Duchess of Gloucester opens nursing wing
HER Royal Highness The Duchess of Gloucester visited Eversfield Care Home in Reigate to officially open the new nursing wing.
The Duchess was received by Olivia Curno, CEO of Elizabeth Finn Homes, and Tom Lawson, chair of the Board and CEO of Turn2us, Elizabeth Finn Homes’ parent charity.
Olivia said: “As our patron The Duchess of Gloucester has long supported our homes and the important work that they do.
“We were delighted to welcome Her Royal Highness to help us mark the opening of our new nursing wing, underlining our continued commitment to creating loving environments where those in later life can truly flourish, alongside a deep-rooted social purpose.”
During her tour of the new
extension Her Royal Highness met Carmella Lewis, clinical care manager at Eversfield, and Anthony Barnes, EFH estate manager.
The Duchess has been Royal Patron of Turn2us since 2003 and during this time has visited many of the Elizabeth Finn care homes.
Also in attendance at the opening were Brigadier Roger Hood, Deputy-Lieutenant of Surrey, the Mayor and Mayoress of Reigate and Banstead, Councillor Eddy and Mrs Sarah Humphreys, as well as the Deputy Mayor of Reigate and Banstead, Councillor Sue Sindon.
The home was also joined by representatives from MCS Construction, DAC Architects and Dalbergia Group who supported the build.
Chief operating officer Sarah ClarkeKuehn signs the final tile.
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Why digital transformation is more than a tick-box
IN THE care sector the term digital transformation often conjures images of electronic care plans, digitised rotas, and realtime billing dashboards.
For many providers, the initial motivation for going digital is compliance – meeting the expectations of the CQC, local authorities, or funding bodies.
But digital transformation should do more than help you tick the box.
In today’s increasingly complex care landscape, going digital can be a strategic advantage— improving care outcomes, boosting staff retention, driving efficiency, and even influencing occupancy rates.
Beyond compliance – the new value of digital Care homes that treat digital systems purely as a regulatory obligation may miss out on the deeper value those systems can unlock.
A well-implemented digital solution doesn’t just prove care happened – it helps improve how care is delivered in the first place.
For example, smart care planning software can surface real-time trends, such as increasing fall risk, declining mobility, or fluid intake issues, allowing for proactive care rather than reactive documentation.
In billing and finance, digitisation reduces errors, speeds up payments, and simplifies reconciliations—freeing up managers to focus on people, not paperwork.
Staff expectations are evolving The next generation of carers and managers expect digital tools in the workplace.
Manual timesheets, paper-based training records, and inaccessible rota systems can deter quality applicants and frustrate existing staff.
Digital systems that integrate HR files, training records, scheduling, and shift preferences don’t just make management easier—they create a more modern, supportive working environment.
Fusion’s own experience shows that care homes using rota tools with built-in staff preferences and digital leave management report fewer rota disputes and better shift coverage.
Family trust is built on transparency Families increasingly want
visibility into the care their loved ones receive.
Digital family portals, accessible on mobile devices, allow relatives to view care notes, daily activities, and messages from staff.
Some systems even include tools for video calling, sharing photos, and providing feedback— fostering connection and trust.
What once required a weekly phone call, or in-person visit can now be a transparent, ongoing experience.
For many families, this visibility is the deciding factor when choosing between two similar homes.
Data-driven decisions
Digital records create a valuable audit trail that, when reviewed regularly, can help care providers spot patterns, gaps, and
opportunities for improvement. Whether it’s analysing care notes for recurring incidents or reviewing training records to ensure compliance, the insights are already there, waiting to be acted on.
With clear, structured data at their fingertips, care home managers can make betterinformed decisions, monitor performance more easily, and present strong evidence to stakeholders—whether internal owners, regional managers, or regulators.
Digital dashboards and reporting tools make it easier to highlight good practice and address areas of concern early, rather than waiting for external audits to surface them.
The bottom line – it’s time to think bigger
Digital tools are no longer just a way to meet minimum requirements.
Used to their full potential, they can transform how care is delivered, how staff are supported, and how residents and families feel day to day.
At Fusion, we believe the future of care is proactive, connected, and data-informed. Whether you’re reviewing your current digital systems or starting your transformation journey, it’s time to think beyond compliance—and start thinking competitively.
Explore Fusion Care Management Software by calling 01133 979 555, emailing hello@fusioncare.co.uk or visiting www.fusioncare.co.uk
Experts in wireless nurse call systems
MEDICARE Systems are experts in manufacturing and installing wireless nurse call systems. Nurse call systems are an essential part of worldwide healthcare.
They provide a way for patients to communicate with staff and for staff to be alerted to patient needs.
Our systems and equipment can be found in nursing homes, hospitals, hospices and clinics worldwide.
Medicare Systems offers a professional service from initial consultation to the installation and commissioning of the nurse call system recommended to the client.
The HTM6500, Medicare’s latest range of wireless nurse call products, has been designed with aesthetics in mind.
While easy to use and highly durable, separate systems are designed to meet the varying requirements of both the private and the public sectors. With the flexibility to cater
to unlimited call points, the HTM6500 system incorporates the best in wireless radio technology.
It remains the most user-friendly radio nurse call system to use and maintain.
The HTM6500iBiR system is a
nurse call system that provides specific data to meet CQC standards.
It allows care monitoring while providing an alarm system to raise the alarm for help and assistance when required.
The HTM6500iBiR system offers versatility and many other options.
The system benefits from being addressable; it not only records response times, but it can also record the staff member who has attended to help and provide care or assistance.
Whatever your requirements, from the smallest to the largest site-wide networked systems, Medicare can tailor to suit your individual needs and budget.
After installation, you will have the reassurance of the Medicare service support team, which is available 24 hours a day, 365 days a year.
Please call our free phone number 0800 849 5123 to arrange a demonstration or request a quote based on your needs.
