SUMMER 2020
FIRSTLINK’S DATABASE FirstLink recognizes the new challenges that our community is facing. There are barriers to receiving necessary services that have not existed previously, and more people may need access to assistance than before. In an effort to help community members easily find information, we have implemented filtering on our public resource directory. Search results can now be filtered by COVID-19 related service changes or special programming, types of insurance accepted, and Telehealth services. We are working hard to keep our directory up to date and easily searchable in order to connect individuals with the resources they need.
FIRSTLINK CARE AND SUPPORT SERVICES For years, FirstLink has been providing follow up support to individuals at risk for suicide through our Caring Contacts program. Two years ago, we launched our Community Navigator services to provide support and guidance to those seeking to recover from substance use. Caring Contacts aims to support the physical and emotional safety of individuals who are at medium to high risk for suicide. Through letters and phone calls, Caring Contacts promotes adherence to aftercare, encourages resilience and empowers participants to develop safety plans that reduce readmissions to the hospital. Participants may be referred by a clinic, hospital or emergency department. Participants calling through 2-1-1 or the National Suicide Prevention Lifeline (both answered locally by FirstLink) may also be offered caring contacts. The Community Navigator assists individuals
with finding substance use treatment or recovery support services. The program is open to those in all stages of use and recovery as well as concerned loved ones. Participants receive knowledgeable, personal assistance with finding appropriate services as well as follow-up that enhances motivation for recovery, reduces barriers to accessing services, and diverts from emergency and law enforcement resources to more appropriate care. Participants may be referred from a provider or can self-refer by calling our 24-hour helpline.
We understand this is a challenging time for many people who are isolated, face challenges meeting basic needs or perhaps have experienced a disruption to their regular healthcare services. The team has doubled down efforts the last few months to reach more people by reconnecting with healthcare providers, providing education and building awareness that links people with support and resources. Our dedicated team of call specialists are available 24/7 to offer listening and support and resources to you, your lovedones, or patients. If you have any questions about our care and support services, feel free to call us at (701) 235-7335 or simply dial 2-1-1 if you live anywhere in North Dakota or Clay County, Minnesota.