Business Briefs September/October 2019

BUSINESS

BRIEFS SEPTEMBER/OCTOBER 2019 | VOLUME 56 | No.9-10

New Affinity Partner - Web Geeks

WINDSOR-ESSEX REGIONAL CHAMBER OF COMMERCE - Leading The Business Community For Creating Regional Economic Prosperity

BUSINESS

BRIEFS September/October 2019 Volume 56

STAFF Rakesh Naidu President & CEO rnaidu@windsoressexchamber.org X222

Wendy Bretz Communications Coordinator & Executive Assistant wbretz@windsoressexchamber.org X228

Caitlin Hildenbrand Membership Coordinator childenbrand@windsoressexchamber.org X230

CONTENTS Greeting from the President and Chair

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Tech Show

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Events

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Member Spotlight

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In Our Community

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Approach Employee Mental Health Concerns With Confidence

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New Members

Barbara Malmberg Director of Events bmalmberg@windsoressexchamber.org X231

Marina Poljak Event Coordinator mpoljak@windsoressexchamber.org X221

Kathleen Westlake

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Accounting and Finance Administrator kwestlake@windsoressexchamber.org X227

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“The mission of the Windsor-Essex Regional Chamber of Commerce is to contribute directly to our members’ success.”

WINDSOR-ESSEX REGIONAL CHAMBER OF COMMERCE 2575 Ouellette Place Windsor, ON N8X 1L9 Tel: 519-966-3696 Fax: 519-966-0603 info@windsoressexchamber.org www.windsoressexchamber.org

Advertising Sales - adsales@windsoressexchamber.org The WERCC may choose to generate revenue from many discount programs and services being provided.

Twitter @WERCofC

Instagram @windsoressexchamber

Greeting from the President & CEO and Chair Greetings Chamber Members and Friends, Summer was busy at the Chamber, filled with new ideas, partnerships and upgrades. We are pleased to announce our new Affinity Partner Web Geeks. Please see page 7 for details. Our Membership team has been busy seeking new partnerships and member savings programs to help bring even more value to your Chamber membership. Our Events team has been working hard over the summer to plan a year of informative and beneficial networking events. Please join us September 19th at The Bull & Barrel for our first After Business of the season.

We are happy to announce that we have also used the summer months to make some upgrades at the Chamber. We have switched to a new Customer Relationship Management Rakesh Naidu System called ChamberMaster. This new system is better equipped to handle the needs of our President & CEO membership and events teams. Included with the CRM is a new website which you can find here: www.windsoressexchamber.org. The new website has a Member to Member Deals page where Chamber members can find discounts on a variety of business products and solutions. If you are interested in offering a deal to fellow Chamber members please contact us today!

September 21-23, the Chair and I will be attending the Canadian Chamber of Commerce Annual General Meeting in St. John, New Brunswick. This year, our Chamber participated in the Ontario Chamber of Commerce (OCC) 2019 Ontario Caucus Advisory Council (OCAC). The OCAC is comprised of Chamber leaders from across the province. This Council reviewed and debated the 79 nationwide policy resolutions being submitted to the CCC for consideration at the Annual General Meeting. The goal of the Caucus is to determine if each resolution is Jason Ilijanic beneficial to Ontario and Ontario businesses. As always, it is a privilege to represent the Chair interests of our members at the OCC, CCC and to all levels of government.

2019-2020 Dr. Alfie Morgan Director Emeritus

Ms. Beverly Becker Director

Mr. Josh Cheifetz Director

Director, Local Marketing & Special Projects Windsor Star

Mrs. Allison Hawkins Director

Ms. Maureen Lucas Treasurer**

Emerging Leaders Representative Partner Strosberg Sasso LLP

CPA-CA Hawkins & Co. Accounting

Entrepreneur in Residence EpiCentre, University of Windsor

Non-Voting Professor Emeritus of Business Administration University of Windsor

Ms. Ann-Marie Belanger Director / Non-Voting

Ms. Shelley Fellows Director

Mr. Jason Ilijanic Chair**

Ms. Mila Lucio Chair Elect**

Mr. Gordon Orr Director

Vice President Communications AIS Technologies

Director, Commercial Services WFCU Credit Union

Chief Human Resources Officer Green Shield Canada

CEO Tourism Windsor-Essex Pelee Island

Mr. Scott Jenkins Vice Chair**

Mr. Jeffrey MacKinnon Past Chair**

Dr. Francine Schlosser Director

Director of Advertising Caesars Windsor

Partner McTague Law Firm LLP

Chair – ATHENA Committee VP – Sales/Marketing Empire Communications Inc.

Ms. Marie Campagna Vice Chair** Executive Vice President Operations / CFO Hotel-Dieu Grace Healthcare

Mr. Romeo Girardi Director Executive Vice President Farrow

Professor Odette School of Business University of Windsor

**denotes member of Executive Committee

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Gold Circle

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Events

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On October 22, the WindsorThis year's Tech Show keynote E s s e x R e g i o n a l C h a m b e r o f speaker is Casey Lynn with Strategic Commerce and WeTech Alliance will Partnerships at Google. Casey will be present the 7th installment of the speaking on Marketing in the Age of Windsor-Essex Tech Show. This Assistance. There will also be two year's theme is TECH ENABLED: panel discussions: Tech Solutions for Building a Better Business through Technology powered by Small Business and Tech Trends for Small Business.

AlphaKor. Yvonne Pilon, CEO of WeTech “When the opportunity arose to partner with the Chamber and WEtech Alliance, stated, “Small business Alliance for this year's Tech Show, we owners struggle with time and don't couldn't refuse. Since 2012, the Tech always have digital expertise in-house.

Show has become an annual As one of the world's largest tech gathering and showcase of the local companies, Google has technology and innovation enabled small businesses community. This event is a Katrina Lake, to take steps toward great way for us and the tech community to showcase our Founder, CEO benefiting from being online. Google's digital tools great talent, ideas and at Stitch Fix help businesses tap into the innovations. Digital stated that transformation is impacting potential of the web and many, if not all, aspects of a “If you want reach new customers. Their company's operations. For to be relevant easy-to-use tools allow the last 24 years, AlphaKOR 10 years from businesses to make the has helped hundreds of most of their marketing. companies become tech- now, every Google was an easy choice enabled businesses. Our role company is for this year's Tech Show.” as the trusted Tech Partner, going to be a Windsor Essex will help facilitate this tech company.”

Economic Development technology transition for our P r e s i d e n t a n d C E O, clients,” stated Frank Abbruzzese, President, AlphaKOR. S t e p h e n M a c Ke n z i e , s t a t e d , The event is part of the larger “Companies in Windsor-Essex have TECH WEEK YQG, a week-long been embracing technology to celebration of technology that improve processes and capitalize on features a dozen initiatives that data for efficiencies and traceability for spotlight various aspects of the tech sector. TECH ENABLED DAY the past ten years. Artificial Intelligence focuses on how technology can help (AI), Blockchain, Smart Technology businesses increase efficiencies, and Virtual and Augmented Reality are save money, build their brands and changing how we manufacture: faster, smarter and more efficiently. increase exposure.

“As we look to the future and the growth of the region, our companies need to maintain their position in front of the technology curve leading disruption and development. With its designation as one of Ontario's regional Technology Development Sites for connected and autonomous vehicles and home to the region's largest trade show and conference - Emerging Technologies Windsor -Essex is evolving from a manufacturing hub to a technology hub and our talent pipeline is pivoting towards the future economy.”

“This year's Tech Show will explore new technology and trends for small businesses. When a business embraces advancements in technology, it makes the company more efficient and therefore more profitable. The mission of the WindsorEs s ex Reg io na l Cha mb er o f Commerce is to contribute directly to our members' success. By providing this event to our members - and the greater Windsor-Essex community – we are promoting the future economy of the region,” stated Barb Malmberg, Director of Events, Windsor-Essex Regional Chamber of Commerce.

Katrina Lake, founder and CEO at Stitch Fix confirms that “if you want to be relevant 10 years from now, every company is going to be a tech company.”

“Our hope is that this year's Tech Show demonstrates to small business owners that even if you're not producing a tech product, using the right tech effectively can help you become more versatile, profitable, and most importantly, sustainable,” stated Pilon.

presented by

Visit www.windsoressexchamber.org for tickets.

UPCOMING EVENTS

Events

September After Business Thursday, September 19, 2019 @ The Bull & Barrel 5:00 pm – 7:00 pm Networking Only!

Crossing the Border – Challenges & Solutions Luncheon Wednesday, September 25, 2019 @ University of Windsor Freed-Orman Centre 11:30 am – 1:30 pm

Tech Show 2019 – The Future Tech-Enabled Businesses Connecting SME's to Tech Tuesday, October 22, 2019 4:30 pm – 9:00 pm

ATHENA Scholarship Luncheon Friday, November 1, 2019 11:30 am – 2:00 pm @ St. Clair College Centre for the Arts th

17 Annual Multiple Business Holiday Party Friday, December 6, 2019 6:00 pm – midnight @ Caesars Windsor New Events – Check www.windsoressexchamber.org for details Ontario's Power System – Driving our Economy Breakfast Distinguished Speaker Luncheon featuring Perrin Beatty Mayor's Luncheon October & December After Business Federal Debates Luncheon

MEMBERS ONLY

$AVINGS PROGRAMS

www.windsorchamber.org/affinity-partners/

,

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Events

BEA 2020 – 30th Annual Business Excellence Awards PAST BUSINESS EXCELLENCE AWARD RECIPIENTS WHERE ARE THEY NOW? 90'S EDITION

Rosati Group - Award: Good Neighbour Business 1994 · Established in 1969 · Rosati Family Foundation created in 2006 · One of Canada's Top 5 under 50 general contractors (Onsite Construction Magazine 2019) with more than 15 million sq. ft. constructed · Notable projects: Antonino’s Original Pizza Restaurant, Xanadu Health & Fitness Club, Windsor-Detroit Tunnel Plaza Jamieson Vitamins - Award: Company of the Year 1997 · Celebrating 97 years in business · Windsor distribution and manufacturing facility · Distributes vitamins and supplements to more than 40 countries · Named one of the Top 10 Most Reputable Canadian Companies by the Reputation Institute in 2019 Eddie Francis - Award: Young Entrepreneur 1999 · University of Windsor Faculty of Law graduate · In 1999 was elected City Councillor · In 2003 elected Mayor of the City of Windsor (the youngest Mayor in the history of the City of Windsor), and served 12 years · Named President and CEO of WFCU Credit Union in 2017 · As an advocate of future prosperity, serves on numerous boards

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Lee Ann Doyle - Award: ATHENA 1999 · Municipal government experiences including County Planning Advisor, County of Essex · Retired as first female City of Windsor Executive Director of Building & Chief Building Official in 2014 · Steering committee member of Women's Success Windsor-Essex · Continues to give back to her community and mentor including her role as Chair of the ATHENA Scholarship Committee

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SPOTLIGHT On Our Members

COMMUNITY BUILDER

The Windsor-Essex region is a rich tapestry of commercial and not-forprofit organizations, each with a story worth telling. Web Geeks is one of the region's largest and most diverse fullservice marketing agencies and an enthusiastic supporter of the Windsor-Essex Regional Chamber of Commerce.

Whether you're starting a business or you've been around for years, Web Geeks helps entrepreneurs develop and strengthen their digital footprint to improve sales. They understand the need to attract qualified employees and present a strong corporate image. Their determined team will grow your donor base, spread your message and promote the good you do for our community.

Founded 29 years ago when CEO Lorne Shantz responded to the need of retailers to implement computerized point-of-sales solutions, Web Geeks supported some of Canada's best-known brands including Samsonite, Arrow Shirts, IBM Canada and Sick Kids Hospital (Toronto).

Web Geeks evolved as an early integrator of e-commerce solutions. They became the developer of the first online point-of-sale system available. Retailers making the move to the web soon learned the need to establish visibility in search engines, which allowed Web Geeks to evolve once again to become experts in social media, search engine optimization, pay per click advertising and email marketing.

Web Geeks moved its operation from Kitchener-Waterloo to Windsor 10 years ago. The move addressed the needs of its growing customer base in the United States. Their Erie Street office is home to ten full and part-time employees with additional staff in Waterloo and Burlington to meet the needs of customers in those regions. Web Geeks is the website and digital marketing provider for hundreds of local businesses and non-profit organizations.

Web Geeks is proud to offer a new Affinity Program which provides attractive discounts to Chamber Members while supporting the Chamber with some of their proceeds.

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NEW CHAMBER AFFINITY PARTNER

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In Our Community Thank you to Gold Circle member WFCU for continuing to support the WindsorEssex community with this year's 2019 Community Donations Fund. The fund is dedicated to assisting community organizations in delivering programs and projects across Windsor-Essex.

Thank you to Gold Circle members Farrow for participating in the United Way's Backpacks for success campaign. Farrow volunteers stuffed 450 backpacks with essential supplies for school children.

On top of the volunteer efforts, Rick Farrow, Chairman of Farrow, and his wife, Donna Farrow, made a $15,000 donation to the campaign. This is the second year in which Rick and Donna have made a $15K donation to this campaign.

Congratulations to Douglas Marketing Group on recently winning five design awards including: 2019 Gold Patient Education Award for their work with Urban Recovery on their Folder and Inserts as well as a 2019 Bronze Award for their work with Clear Medical Imaging on their Logo Design and Letterhead.

Congratulations to the Windsor International Film Festival on being recognized as Canada's largest film festival. Nearly 30,000 tickets were purchased during WIFF's seven-day run in 2018. We are looking forward to this year's event in November.

Congratulations to Devonshire Mall on winning the Silver MAXI award and the LEAP Sustainability Innovator-Stakeholder Engagement award. An eco-friendly food court and a “fullservice universal washroom� are features of Devonshire Mall that lead to the two industry awards.

Congratulations to the Comfort Inn South Windsor Hotel on winning the Prestigious 2019 Gold Hospitality Award from Choice Hotels. The award recognizes the hotel for exceptional focus on guest satisfaction and dedication to superior service.

Congratulations to Gold Circle Member St. Clair College on developing a cross border partnership with Wayne State University. Students in designated fields of study will now have the option to apply credits from their two- or three-year diploma toward a university degree in their field at Wayne State in Detroit and receive both a diploma and degree in four years.

Workforce Windsor Essex released A Career Guide for the Agriculture & Agri-Food Sector in Windsor-Essex. This guide highlights 52 indemand agriculture and agri-food sector occupations in WindsorEssex. It also highlights the skills and experience that individuals with experience in select manufacturing occupations can transfer to the agriculture and agri-food sector.

WeTech Alliance, with the generous support of Workforce Windsor Essex, has launched Tech Connect, a new initiative to better connect employers, prospective employees, students & professionals in the tech sector to the programs, initiatives and events in Windsor. Visit https://www.wetech-alliance.com/connect/ for more information.

BANNERS & FLAGS

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Table Throw 3- Sided 132 x 68 inches Reg. $275.00 Member Special $216.00 4 - Sided132 x 90 inches Reg. $425.00 Member Special $345.00 Table Runner 24 x 84 inches Reg. $165.00 Member Special $115.00 36 x 84 inches Reg. $195.00 Member Special $140.00 See all of our products & services at

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www.myprintsupplier.com 1490 Tecumseh Road East, Windsor

Workplace Safety & Prevention Services

Approach Employee Mental Health Concerns With Confidence

An employee emails asking for a few minutes with you. You've noticed something's off, they've been distracted, their performance has declined and they're just not the same person. How would you respond?

You don't want to pry, but you also want to help support your worker and get them back on track. The issue may be temporary and require a short-term accommodation, or a more serious situation that requires a longer-term solution.

Mental health concerns can range from managing stress, all the way to diagnosable mental health disorders. Either way, the two of you won't be able to work on solutions until you address the issue and have that conversation. “Many managers struggle with how to respond to an employee who may have a mental health issue," says Workplace Safety & Prevention Services Consultant Janet Carr. "You may be afraid of making things worse, or just not know what to do. It's tempting to ignore the situation and hope it goes away, but early intervention is always better than waiting until a problem becomes more serious and more difficult to address."

5 ways you can prepare for sensitive conversations 1. Know your responsibilities. Organizations are required by law to accommodate people with any type of diagnosed disability - physical or mental - up to the point of undue hardship.

2. Understand your role. This involves recognizing when someone is behaving differently (being absent more than usual, less engaged, etc.), knowing what support and resources are available, having a conversation with the person, and exploring possible solutions together. "Your role is not to be your employee's therapist," says Janet. "You're not expected to fix the problem, however it is important to accommodate your employees.�

3. Look at the situation from the perspective of accommodating an injury. Most workplaces already have a process in place for accommodating physical injuries. Explore how it could be applied to investigating and resolving a mental health injury.

5. Be proactive. Managers need to feel comfortable having these kinds of conversations so that they can address issues earlier on, focus on solutions, and steer people toward getting help. These are skills that can be learned and practiced.

Need more information on workplace mental health?

Check out WSPS.ca/mentalhealth for free downloads, information on training, e-courses, and consulting services.

This article was prepared by Workplace Safety & Prevention Services (WSPS). For more information, visit www.wsps.ca or contact WSPS at customercare@wsps.ca.

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4. Consider whether workplace conditions may be affecting the employees' mental health. If one person is struggling, others may be as well. Effective managers create the best possible environment in which employees can perform to the best of their ability. This includes setting realistic goals and prioritizing tasks for an employee who is feeling overwhelmed, providing clear communication and feedback, and saying thanks for a job well done.

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New Members COMMUNITY BUILDER The Essex Terminal Railway Company Rail Tony DeThomasis, Vice President 1601 Lincoln Rd. Windsor, ON N8Y2J3 Phone: (519) 973-8222 info@etr.ca http://www.etr.ca

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Morterm Limited Materials Handling Equipment Teresa Boutet, Vice President 1601 Lincoln Rd. Windsor, ON N8Y 4Y9 Phone: (519) 973-8200 http://www.morterm.com

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CONNECTOR

BUSINESS BUILDER

Westervelt College Inc. Education, Training & Development Don Thibert, President 630 Tecumseh Rd. East Windsor, ON N8X 4W2 Phone: (519) 551-7199 don.thibert@westerveltcollege.com http://www.westerveltcollege.com

Joshua Cheifetz Lawyer Lawyers Joshua Cheifetz, Lawyer 2485 Ouellette Ave., Suite 201 Windsor, ON N8X 1L5 Phone: (519) 255-7332 Fax:(519) 255-9123 http://www.correntmacri.com

Windsor-Essex Discover Ability Network Employment Portal; Employment Resource Louie DiPalma c/o The Ontario Chamber of Commerce 180 Dundas St. W., 15th Floor Toronto, ON Phone: (416) 482-5222 louiedipalma@occ.ca http://discoverability.network

Tutor Doctor Windsor ON Education Services Alexander Balthes, Franchisee 11873 Tecumseh Road East Tecumseh, ON N8N 3K1 Phone: (519) 224-1671 abalthes@tutordoctor.com http://www.tutordoctor.com/windsor-on

BUSINESS BUILDER

Motipark Limited Automotive Storage Tony DeThomasis, Vice President 1550 Kildare Rd. Windsor, ON N8W 5M1 Phone: (519) 973-8200 info@motipark.com http://www.motipark.com

GetintheLoop Windsor-Essex Marketing & Advertising Services Sarah Roddy, Owner Windsor, ON N8X 1L9 Phone: (226) 215-0020 sarah.roddy@getintheloop.ca https://getintheloop.ca/deals/windsor

Vistaprint Printers Gianni D'Angela, Vice President, Plant Director 447 Advance Blvd.

Windsor, ON N8N 5G8 Phone: (519) 727-0008 http://www.vistaprint.ca

Highview Financial Group Investment Counselling Dan Hallett, Vice-President & Principal 2679 Howard Avenue, Suite 541 Windsor, ON N8X 3X2 Phone: (905) 363-7156 Fax:(866) 590-8234 info@highviewfin.com http://www.highviewfin.com

Lifestyle Health and Chiropractic Chiropractors Sarah Tregaskiss, Owner 2930 Dominion Blvd., Bldg B Unit 2 Windsor, ON N9E 2M8 Phone: (519) 250-5611 Fax:(519) 250-4530 feelgood@lifestylehealth.ca http://www.lifestylehealth.ca LMT Border Assistance Border Logistics Linda Thoms, Owner / Certified Customs Specialist 986 Martin Lane LaSalle, ON N9J 2W9 Phone: (888) 978-2568 Fax:(888) 978-2566 lmt@cogeco.net http://www.lmtborderassist.com

Renewing Members Libro Credit Union GOLD CIRCLE Libro Credit Union - Amherstburg Libro Credit Union - Belle River Libro Credit Union - Essex Libro Credit Union - Harrow Libro Credit Union - Kingsville Libro Credit Union - Leamington Libro Credit Union - Woodslee Lighting Plus Wholesale Lori Eagen Legal Shield Independent Associate Morrell Controls Canada N J Peralta Engineering Ltd. Northern Lights Hydroponics Parkside Grille Personnel By Elsie Pinnacle Physiotherapy of Lasalle Pinnacle Physiotherapy of Windsor Polish Canadian Centre Association of Windsor Prestressed Systems Inc. a Division of The Prestressed Group Pricewaterhouse Coopers LLP CONNECTOR Quinn Roofing Solutions Rochester Place Golf Club & Resort ShopEco Silver Stitch Embroidery Solaris Rehabilitation Centre Supreme Plumbing & Heating Inc. Technophar Equipment & Service (2007) Ltd. Tecumseh Cardiac CentreTecumseh Mall Thanasi's Olympus Greek Restaurant The Drive Magazine The Lighting Boutique & Appliance Shoppe triOS College UCB Radio Windsor Essex Viewpointe Estate Winery Windsor Disposal Service Ltd. (WDS) Windsor Public Library Windsor Spitfires Hockey Club Windsor Waste Management

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Accu-Label Inc. Advance Business Systems (Windsor) Inc. Ag-Tronic Control Systems Inc. Amy's Helping Hands Assumption University Assumption University Counselling Services Bone Joint Muscle & Spine Walk-In Clinic CanAm Currency Exchange CBRE Limited Cintas Canada Limited COMMUNITY BUILDER Cogeco COMMUNITY BUILDER Culmone Law Office David Moncur Engineering Design Systems Canada Ltd. Diane Shoes Express Employment Professionals Flood Chiropractic P.C. Floor Coverings International Fogolar Furlan Windsor G & G Jewellery & Coins Galati Cheese Company Ltd. GenoLab-TEK Giant Tiger #123 Giant Tiger #145 Grand & Toy Handlebar Transportation Consulting Holiday Inn & Suites Ambassador Bridge Windsor CONNECTOR Homestyle Bakery & Delicatessen Injection Technologies Inc. Innovative Lifescapes Jerzy S. Dmowski Kelly Services (Canada) Ltd. Kipping Tire & Automotive Ltd. – Ouellette Ave. Kipping Tire & Automotive Ltd. – Tecumseh Rd. Koolini Italian Eatery Lakeshore Fixture & Gauge Lakeshore Landscaping Landmark Engineers Inc. Landscape Effects Group COMMUNITY BUILDER

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BEA 2020 - 30th Annual Business Excellence Awards

NOMINATIONS NOW OPEN Recognizing Excellence in our Business Community!

Take the opportunity to highlight Windsor-Essex County companies/business professionals or self-nominate your business in the following categories: ATHENA, Entrepreneur, Large Company, Mid-Size Company, New Business, Pillar of our Community (non-profits), Professional, Small Business, Tourism and Hospitality, Young Professional, as well as the new Green Environment category for the 2020 Business Excellence Awards.

Nominate Online at www.windsoressexchamber.org NOMINATION DEADLINE – FRIDAY, SEPTEMBER 20, 2019

TIERED MEMBERSHIP PROGRAM CONNECT

PROMOTE

LEAD

Tiered Membership Packages Include: Increased logo exposure and market visibility.

Strategic Marketing and Customized Advertising Packages.

Plus More!

To learn more about becoming an industry leader contact Caitlin Hildenbrand, Membership Coordinator childenbrand@windsoressexchamber.org 519.966.3696 ext. 230