Useful Information

Lost Children/Vulnerable people Free wristbands are available from all entrances and racecard kiosks for children and vulnerable racegoers to aid with a lost child/person. If this situation does arise, racegoers are encouraged to contact the nearest steward who will assist them to an area of safety. Royal and Queen Anne Enclosure customers will be directed to the Queen Anne Reception by the Lawns. Village and Windsor Enclosure customers will be directed to the first aid area within their enclosure.

Lost Property Misplaced possessions that are recovered on site will be taken to the Queen Anne Reception and can be collected before 7.00pm. After this time, please email lost.property@ascot.com or call 0344 346 3000 – Monday to Friday.

Over 18 Wristbands Ascot operates a strict over 18 policy for the purchase of alcohol. Racegoers over 18 can collect an over 18 wristband from any racecard kiosk with photographic proof of age.

Betting Guests wishing to place bets at Royal Ascot must be strictly over the age of 18. If you appear under the age of 21, you will be asked for identification to gamble.

Baby Changing Facilities There are baby changing facilities in the male and female toilets on every level of the Grandstand at Entrance A and D. All levels except 3 and 5 at Entrance B and all levels except 6 at Entrance C. Additional facilities are available in the Pavilion, Exhibition Hall and Ticket Office West. Baby changing facilities are also available in the Village and Windsor Enclosures, please ask a steward for directions.

Payment Methods We accept cash, card and Apple Pay across the racecourse, however, not all outlets will take all payment methods. Each outlet will be signed as to what payment methods are accepted. Cashpoints There are cashpoint machines located on the Grandstand Concourse, close to Grandstand Entrances B and C, behind the Loren Bar in the Village Enclosure and near the Entrance of the Windsor Enclosure. Smoking Areas Smoking is only permitted in external areas.