Management Advisory Services
Consulting, Planning and Design
DENVER | HONOLULU | SAN FRANCISCO | SCOTTSDALE
Overview The ability to analyze and understand complex business issues has been a trademark of William Caruso & Associates (WC&A) for many years. This strength developed the firm’s management advisory service (MAS) practice, which is devoted to providing planning solutions to our client’s business issues. We listen well, develop strategic plans of action, and undertake site reviews of client issues. We then provide timely reports, studies, audits, and evaluations to meet our client’s challenges. Whether the objective is to prepare important proposal requests and contracts or to complete a facility audit where important business issue analysis is required, WC&A’s MAS group will provide timely and insightful direction.
Project Highlights The Metro Toronto Convention Centre Toronto, Ontario, Canada
WC&A was hired to assist in the development of a modernization study for the Metro Toronto Convention Centre. Through this study, WC&A determined required systems and facility infrastructure and remodeling possibilities for the future of this existing building. This report assisted the convention center design team in determining areas for re-planning which developed into a master plan for the facility.
Tennis Canada Toronto, Ontario, Canada
WC&A was commissioned by Tennis Canada to evaluate the existing food and beverage operations of the Rexall Centre in Toronto, Ontario, during the Rodger’s Cup Tennis Tournament. This is the largest professional tournament the venue holds. WC&A’s staff spent 2 days on site during the event to review all operational factors required to ensure the highest quality foodservice system was in place to serve future events at the center.
Autzen Stadium Eugene, Oregon
WC&A was commissioned by the University of Oregon’s Athletic Department to develop the RFP and sample contracts for suite catering services at this major Pacific 12 Conference athletic stadium. The WC&A consulting team coordinated all work with both the University of Oregon’s Athletic Department and Purchasing Offices through successful completion.
Our Services Feasibility Analysis A feasibility analysis is an overall review of foodservice systems opportunities and problems using a high-level, macro-review approach. This analysis can occur at any time but typically occurs either prior to design commencement or as a separate stand alone assessment of the project facilities. It is often used to determine the degree and type of food services that is appropriate for a particular project. Master Planning Master planning occurs after the decision to include food and laundry services has been made. It is the review of all operational, legal, situational, and any additional related logistical issues that may impact the planning and design of the future food and beverage, laundry, or solid waste systems. The result of the master planning services is a detailed written study document. Programming Programming is the natural next step after the completion of master planning and prior to design commencement. It outlines all of the necessary specific design elements for a project such as systems that will be employed, special requirements for a project, and/or property, space adjacencies, estimated equipment costs, space requirements, and any additional factors required.
Operational Studies Operational studies are completed when a facility is interested in learning more about one of two scenarios. The first scenario is when a company would like to evaluate the financial viability to sustain its current operation. The second scenario occurs when a facility would like to learn how to modify an existing operation to reach specific preset financial goals and objectives. This evaluation looks at the entire operation. The knowledge and experience of the consultant is a critical factor to the success of an operational study. Facility Audits A facility audit is the review of a facility’s food and beverage operation as it relates to 1: Contract requirements and 2: Industry benchmark quality and service levels. A facility audit is extremely detailed and surveys a foodservice or laundry operation on a micro-level. The deliverable is a detailed report that outlines the various issues.
Development of RFP’s & Sample Contract Document Packages Bill Caruso was one of the first food facilities consultants to create RFP and sample contract document packages for foodservice clients back in 1973. He is well known in the industry for this particular service.
Expert Witness Services As a global leader in the industry, the firm and William Caruso have been called on, both domestically and internationally, many times throughout the years as expert witnesses for legal cases in trial or litigation based on WC&A’s knowledge and stature as an independent consulting firm.
Over the years, these packages have become systemized documents that clients can use when there is a need to employ an outside contract foodservice firm within one of their facilities. WC&A consults clients in creating customized RFP’s listing all of the requirements necessary to both prepare and provide a written proposal to manage a foodservice operation. A sample legal contract simply outlines the legal responsibilities and requirements of all parties involved for that operation.
Branding & Menu Development Consulting Branding and menu development consulting is a service unique to WC&A. We understand how to create a holistic experience within facilities through excellence in food and beverage systems planning and design. WC&A provides professional consultation regarding the type, style, and menu mix of food and beverage offerings within a facility, as well as how to create visually appealing spaces and brand logos using light, color, and overall look and feel.
These sample documents have assisted many clients over the last twenty plus years and have earned WC&A’s clients over $1 billion dollars in additional commissions and grants.
Highlight Client List Arvada Center for the Performing Arts Arvada, Colorado
University of North Carolina at Charlotte Charlotte, North Carolina
Portland Center for the Performing Arts Portland, Oregon
Austin Civic Center Austin, Texas
Roanoke Civic Center Roanoke, Virginia
San Francisco Giants San Francisco, California
Clark County School District Las Vegas, Nevada
Waco Convention Center Waco, Texas
St. Louis County Justice Center St. Louis, Missouri
Colorado Convention Center Denver, Colorado
High Plains Correctional Facility Brush, Colorado
The National Aquarium Baltimore, Maryland
Del Mar Race Track Del Mar, California
Memphis Cook Convention Center Memphis, Tennessee
Baltimore Convention Center Baltimore, Maryland
Lafayette Regional Airport Lafayette, Louisiana U.S. Airways Center Phoenix, Arizona St. Michael District Hospital Bridgetown, Barbados St. Philip District Hospital Bridgetown, Barbados The Boise Convention Center Boise, Idaho Mariucci Arena Minneapolis, Minnesota Washington D.C. Convention Center Washington D.C. Calgary Stampede Calgary, Alberta, Canada Denver, City and County Building Denver, Colorado Columbus Convention Center Columbus, Ohio Lexington Center Lexington, Kentucky San Jose Arena San Jose, California Stirreth Prison Dallas, Texas University of Denver Denver, Colorado University of Utah Salt Lake City, Utah
Pennsylvania Convention Center Philadelphia, Pennsylvania Red Rocks Amplitheater Morrison, Colorado
Exempla Lutheran Medical Center Wheat Ridge, Colorado Saint Paul Civic Center Saint Paul, Minnesota
Tivoli Center, Metro State College Denver, Colorado
University of Colorado Medical Center Denver, Colorado
University of Nebraska Lincoln, Nebraska
Des Moines Convention Center Des Moines, Iowa
Wheat Ridge Regional Center Wheat Ridge, Colorado
Amtrak Corporate Washington D.C.
Atlantic City Convention Center Atlantic City, New Jersey
Lakewood Country Club Lakewood, Colorado
Duke University Durham, North Carolina
Philips Arena Atlanta, Georgia
Georgia International Convention Center College Park, Georgia
Georgia Dome Atlanta, Georgia
Myrtle Beach Convention Center Myrtle Beach, South Carolina Ballpark at Arlington Arlington, Texas University of Guelph Guelph, Ontario, Canada Denver Children’s Hospital Denver, Colorado Garden of the Gods Visitor Center Colorado Springs, Colorado Oregon Convention Center Portland, Oregon
Coors Field Denver, Colorado Ford Field Detroit, Michigan Hynes Convention Center Boston, Massachusetts Lane County Juvenile Program Eugene, Oregon Mc Cormick Place Chicago, Illinois Metro Washington Zoo Park Washington D.C. Miller Park Milwaukee, Wisconsin
Santa Clara Convention Center Santa Clara, California Spartan Stadium at San Jose State University San Jose, California Indiana State University Terre Haute, Indiana Los Angeles Memorial Coliseum Los Angeles, California PNC Park Pittsburgh, Pennsylvania San Diego Convention Center San Diego, California Telluride Conference Center Telluride, Colorado Fresno State University Fresno, California Hubert H. Humphrey Metrodome Minneapolis, Minnesota The Rivercentre Baton Rouge, Louisiana Seattle Center Seattle, Washington Colorado Academy Denver, Colorado Cumberland County Civic Center Portland, Maine Omaha Convention Center Omaha, Nebraska Massmutual Center Springfield, Massachusetts Maricopa County Correctional Facility Phoenix, Arizona University of Dayton Arena Dayton, Ohio Folsom Field, University of Colorado Boulder, Colorado Phoenix Civic Center Plaza Phoenix, Arizona Santa Fe Convention Center Santa Fe, New Mexico
Renaissance Schaumburg Convention Center and Hotel Schaumburg, Illinois Coliseo De Puerto Rico San Juan, Puerto Rico Mount Rushmore National|Historic Monument Mt. Rushmore, South Dakota Tacoma Convention & Trade Show Center Tacoma, Washington University of Oregon Eugene, Oregon UCSF Mission Bay San Francisco, California Virginia Beach Convention Center Virginia Beach, Virginia Boston Convention and Exhibition Center Boston, Massachusetts Las Vegas Convention Center Las Vegas, Nevada Ohr O’Keefe Museum Of Art Biloxi, Mississippi Vancouver Convention & Exhibition Centre Vancouver, British Columbia, Canada Oriole Park at Camden Yards Baltimore, Maryland Denver Justice Center Denver, Colorado Nickelodeon Hotel Orlando, Florida Moscone Center San Francisco, California Ernest N. Morial Convention Center New Orleans, Louisiana Tennis Canada Toronto, Ontario, Canada Vestas Wind Brighton, Colorado
Contact Information: Corporate Headquarters 8055 East Tufts Avenue Suite 1320 Denver, CO 80237 P: 303.649.1600 F: 303.649.1660 Honolulu Office 1888 Kalakaua Avenue Suite C312 Honolulu, HI 96815 P: 808.447.5812 F: 808.442.3100 San Francisco Office 2950 Buskirk Avenue Suite 300 Walnut Creek, CA 94597 P: 925.407.4797 F: 925.407.4701 Scottsdale Office 7047 East Greenway Parkway Suite 250 Scottsdale, AZ 85254 P: 480.659.3888 F: 480.659.4052