Automated Case Closure

Automated Case Closure (1/3)

Description What this means

Automatic NCTS case closure

To reduce the manual effort required to close NCTS Cases during a large outbreak, the following automations are being put into the system:

1. Automatically closing Case Follow-Up when the predicted isolation end date has been reached. 2. Automatically moving a COVID Contact Tracing Case through the pathway to the ‘Closed’ status. 3. For those in Self-Management this will automatically close the Border Health Record (BHR). For those in Active Management the Border Health Record will remain open until clinically released in CCCM, at which point they also automatically close.

This means Hub Teams with NCTS access are no longer be required to complete the Bulk Release process for Cases following Clinical Release from the CCCM.

Automated Case Closure (2/3)

Description What this means

As a result of the automated Case Closure in NCTS, new rules have been applied to the system that will enable CCCM Records on Active Management to be automatically removed from the CCCM where their predicted isolation end date is reached 1. A CCCM Record for a person on Self Management will automatically be removed from the CCCM once the predicted isolation end date has been reached. This means CCCM users are no longer required to manually release the Record from

CCCM.

2. A CCCM Record for a person of Active Management will not be automatically removed from the CCCM once the predicted isolation end date has been reached.

This means CCCCM users should continue to manually release the Record via the

Regular Health Check at the appropriate time.

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Automated Case Closure (3/3)

Description What this means

As a result of the automated Case Closure in NCTS, new rules have been applied to the system that will enable CCCM Records on Active Management to be automatically removed from the CCCM where their predicted isolation end date is reached In instances where a CCCM Record is required to be re-activated, the Border Health Record (BHR) will need to be re-activated in the NCTS for the record to appear in the CCCM again. 1. To re-active a BHR, a Hub NCTS user should change the Status from Closed to Under Management and select the Closed Status as None. 2. Scroll down and select Push to BCMS, this will ensure that the record is sent from NCTS to CCCM. To save your changes, select Save. 3. Refresh or open CCCM to view the re-activated CCCM Record.

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