WELCOME ABOARD VOLUNTEER
HANDBOOK
WELCOME ABOARD WBFN VOLUNTEER HANDBOOK
Vision Empowering members to fulfill their ambitions, creating a community where all WBG families thrive Mission To welcome, support and advocate on behalf of WBG families worldwide.
Welcome Aboard Dear volunteer, Welcome to the WBFN volunteer team. We have been supporting WBG families worldwide for over 40 years because of the efforts of dedicated volunteers like you. This handbook describes the work of WBFN and the wide variety of volunteer opportunities available, which are matched to the skills and expertise of the volunteers. Our activities are dynamic and constantly evolving to meet the needs of our members. We invite you to familiarize yourself with the contents of this handbook. We are here to help and can provide further information or clarification. We also appreciate your feedback, which will improve the volunteer experience for us all. We wish you every success and trust that becoming a WBFN volunteer will be both personally and professionally rewarding, while also providing opportunities to form lasting friendships. Welcome aboard!
WBFN Presidents
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TABLE OF CONTENTS Volunteering with WBFN.. ................................................. 7 • Why volunteer ........................................................... 7 • Opportunities ............................................................ 7 • Expectations ............................................................... 9
About us...................................................................................10 • • • • •
Vision............................................................................... 10 Mission........................................................................... 10 Objectives.. .................................................................. 11 Services.. ........................................................................ 11 History............................................................................ 12
What we do.............................................................................13 • • • •
Mission........................................................................... 13 Washington DC activities............................... 16 Country offices........................................................ 17 Giving back.. ............................................................... 17
Volunteer guidelines.........................................................18 • • • • • • •
Getting started ..................................................... 18 Being an ambassador. . ...................................... 19 Our brand.................................................................... 19 Organizing an event........................................... 20 Privacy............................................................................ 21 Conflict resolution. . .............................................. 22 Termination .............................................................. 23
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Welcome Aboard Organization structure.. ...................................................24 Useful information.. ............................................................27 • • • • •
Communications................................................... 27 Contact us................................................................... 28 Parking........................................................................... 28 World Bank Group buildings map.......... 29 Frequently used acronyms........................... 31
Acknowledgements. . .........................................................38
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VOLUNTEERING WITH WBFN WBFN strives to provide volunteers with a meaningful and rewarding experience through a wide range of assignments from organizing social events and database management to marketing and graphic design. We invite you to become informed WBFN ambassadors by reading this handbook and talking to the Presidents, Executive Committee (EC) members and the wider WBFN community.
Why volunteer? There are many reasons to become a WBFN volunteer. You can: • Make a difference. Your skills and experience will benefit WBFN and the wider WBG community. • Learn new skills, enhance professional development, and make new friends. You can broaden your network, test a different career or simply have fun. • Find a new direction. You may uncover hidden talents, which will enhance your career resume and life experience.
Opportunities As a WBFN volunteer you can have:
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Welcome Aboard • An interesting role based on your interest, skills and availability. • Orientation and training, as required, with support to do your job, including a wellequipped workspace. • The opportunity to work as part of a team, supporting the WBG community and being acknowledged for your efforts.
WBFN is committed to providing its members with valuable opportunities for inter-community engagement through its operations and the contributions of volunteer members. WBFN promises to maintain its values of inclusiveness, diversity, and respect for the individual in all it does. WBFN will always put its members first, and base its decisions on outcomes that will create sustainability and long-term benefits for its community of members and volunteers.
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Expectations The WBFN asks that our volunteers: • Make time for your volunteer role • Complete the training required • Keep in touch with your team • Be reliable • Let someone know, as soon as possible, if you are unable to attend an event • Interact with other volunteers respectfully, regardless of gender, ethnicity, religion, or politics • Maintain confidentiality • Follow WBFN policies and guidelines • Engage in appropriate public behavior while volunteering • Give WBFN at least 2 weeks notice if you have to leave
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Welcome Aboard ABOUT US We are a volunteer organization providing a community of support for spouses and domestic partners of WBG staff. We are a “home away from home.� WBFN has approximately 6,000 members at WBG Headquarters in Washington, DC and in country offices globally. Based in Headquarters, the EC of 10-12 volunteers, led by two WBFN Presidents, governs the organization with the support of three WBG staff (one Coordinator and two Program Assistants) and short-term consultants as needed. Outside Headquarters, WBFN is represented in more than 50 countries by local WBFN chapters who work to support members at country office locations. WBFN operates only because of this dedicated volunteer support.
Vision We aim to empower members to fulfill their ambitions, creating a community where all WBG families thrive.
Mission To welcome, support and advocate on behalf of WBG families worldwide.
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Objectives We seek to: • Facilitate the adjustment of WBG families relocating around the world • Provide ongoing support to WBG families • Advocate for WBG families, acting as a liaison with WBG management • Increase our members’ understanding of WBG, its role and functions
Services WBFN provides: • A personal welcome to newly-arrived WBG families in Headquarters and country offices wherever possible • Opportunities for contact between newly arrived and previously settled families • Relevant information and publications including information on WBG policies that impact families • Assistance and support in relation to domestic issues and crises • Advocacy for family-friendly policies within WBG • Social, educational and professional services and
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Welcome Aboard activities for members • Opportunities to engage with, and contribute to, the WBG community
History WBFN was established in 1972 to support WBG families adapting to the challenges of living abroad, away from family and friends and often alone, while staff traveled overseas on missions. Known originally as the Women’s Information and Volunteer Services (WIVES) the name changed to the World Bank Volunteer Services (WBVS) in 1983 and was subsequently renamed the World Bank Family Network (WBFN) in 2003. Today WBFN reaches out to over 6,000 families across the world. Thanks to this community, the members forge friendships, learn new skills, and resolve their challenges in a supportive environment. WBFN activities range from practical and technical classes to book clubs and family picnics. The community also provides support in times of crisis, from difficulties with transitioning to cases of domestic abuse. For children, there are weekly playgroups, a teen summer program and other social events. A place for learning and friendship, WBFN thrives because of the creativity, dedication and participation of its volunteers.
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WHAT WE DO WBFN offers a wide range of activities including support and outreach programs, events and courses. They are only limited by the energy and imagination of the WBFN members who volunteer to lead them.
Member support Welcoming program
wbfnwelcoming@worldbank.org
Supporting newly-arrived families in the Washington DC area by organizing: • Informal monthly sessions and get-togethers • Orientation programs • Workshops on transition issues Worldwide program
wbfnworldwide@worldbank.org
Supporting members before, during and after relocation: • Connecting with families in country offices • Recruiting champions (WBFN ambassadors in country offices) • Establishing local chapters
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Welcome Aboard • Providing virtual meetings and seminars Career & volunteering program
careerandvolunteering@wbfn.org
Offering WBFN, IDB Family Association and IMF Family Association members an enabling environment to support professional and career development: • Introduction and thematic sessions • Networking events • Professional group meetings C&V professional groups reflect the interest of the current members: • Art • Business, banking & finance • Environment • Healthcare • International development • Media & communications • Legal
Youth program
youth@wbfn.org
Offering strategies and support for parents and
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young people aged 11-18 for successful international transition including: • Let’s Share our World monthly youth sessions • Parent workshops • Youth bowling parties Teen summer program
tsp@wbfn.org
Involving young people from WBG, IMF and IDB, who learn about international organizations and debate global issues. Annual 3-week event for selected teenagers including: • Staff presentations • Interactive projects • Group discussions and personal development sessions Communications familynetwork@worldbank.org Promoting WBFN events, activities and programs, sharing news and articles: • Information available on www.wbfn.org • Bi-weekly electronic newsletter helps keep members up to date on WBFN developments Social media program
socialmedia@wbfn.org
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Welcome Aboard Keeping members informed, involved and engaged in their community through social media platforms like Facebook and Linkedin. Volunteer coordination program
volcoordinator@wbfn.org
Welcoming members interested in volunteering, matching skills and expertise with volunteer programs and activities. Men@WBFN men@wbfn.org Supporting the relocation of male spouses by connecting them to other men at WBFN and complementing exsting WBFN programs with a focus on male interests and activities.
Washington DC activities Activities in Washington DC include: • Events: Annual dinner; Annual membership meeting; Annual spring picnic; Children’s holiday party. • Fee-based classes: English language; Financial literacy courses; Computer classes. • Interest group meet-ups: WBFN Art Gallery, Beer club, book clubs, Bridge club, Fiber arts group, Fishing group, International culture,
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Investment club, language groups, Mahjong group, Marching group, parents and tot groups. • Information seminars: WBFN-sponsored seminars on topics of recurring interest to WBG families. Some can be viewed online. • Webinars: interactive information sessions accessible to all members in Washington DC and country offices.
Country office activities Local WBFN chapters organize activities and events in country offices. For more information, connect with WBFN champions in country offices or online—wbfnworldwide@worldbank.org.
Giving back Book Project
bookprojectwbfn@worldbank.org
Collecting books in Washington DC area, sorting and packing for institutions in developing countries. Tel: 202-473-8960. Margaret McNamara Memorial Fund mmmf@worldbank.org Providing grants to women from developing countries to further education and strengthen leadership skills. Tel: 202-473-5804.
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Welcome Aboard VOLUNTEER GUIDELINES These guidelines will help you in your volunteer role but may not cover all your issues or concerns. Do not hesitate to contact WBFN for guidance or assistance.
Getting started When using WBFN computers: • Ask front office staff to update log-in screen if incorrect user account appears. • Check password with front office staff, as 3 incorrect password attempts will result in ALL computers in the WBFN office being locked automatically. • Do not change computer login or Lotus Notes password without first checking with front office staff. • Save files in T drive folders, not on the desktop. Contact relevant activity leader to create a subfolder in T drive. • An individual subfolder should be created to save personal files (folder #5 in T drive under WBFN). • Log out of any personal e-mail accounts when you have finished using a computer. Double click “end of day restart” on the desktop then click “ok”. Do not turn the computer off. • WBFN equipment and facilities are for WBFN use only. Computers for job search are available
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at the Global Staff Mobility Resource Center; contact: globalmobility@worldbank.org.
Being an ambassador Our volunteers portray a positive, professional image of WBFN. We work as a team and always seek advice if we are unsure of our role or responsibility, noting that: • We are authorized to act as a WBFN representative as described in our volunteer roles only. • Meetings between volunteers and WBG staff must be initiated or approved by the WBFN President, President Operations, and/or the Executive Committee, and should be attended by at least two or more volunteer members. • WBFN phone numbers should only be used for WBFN business and not provided as personal contact numbers.
Our brand We protect our brand to ensure that it is not used inappropriately for personal or commercial advantage. • All communication must respect copyright, fair use, financial disclosure, and other applicable laws and regulations. • Written permission from WBFN management is required before using WBFN logos.
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Welcome Aboard • WBFN social media profiles are for promoting WBFN-related events and information relevant to WBFN members only. We must not post personal comments or seek commercial or advertising benefits when using the profiles. • A WBFN e-mail address should never be used to register with a social media site for personal use. • Only the WBFN Coordinator is responsible for creating WBFN online accounts, groups, blogs and password management. • WBFN branding cannot be used to endorse or promote any product, political/religious party or candidate. • The terms “WBFN” and “World Bank Family Network”cannot be used by, or associated with, any social media user other than WBFN. • If referencing WBFN affiliation on social media platforms other than official WBFN social networks and websites, the following disclaimer must be provided: “The postings on this site are my own and do not represent those of the World Bank Family Network nor the World Bank Group.”
Organizing an event Discuss all planned events, activities and programs with the WBFN Coordinator first. Any that relate
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to WBG business or policy must be cleared with the WBFN Presidents and WBFN Coordinator first, and, through them, with appropriate WBG staff. The date for a program or activity must be cleared with the WBFN Coordinator before being entered by WBFN office staff on the Master Calendar.
The activity leader should liaise with the WBFN office for the following: • Handling of correspondence • Arrangements for office space inside or outside WBG • Booking rooms, providing adequate notice • Speaker selection and contact • Technical equipment • Refreshments, with no refreshments or supplies purchased without prior approval from WBFN office • Filing requirements for all documentation, which is kept in WBFN office for reference
Privacy WBFN promotes its activities online, on posters, leaflets, newsletters, magazines and journals, using
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Welcome Aboard photographs taken of events and activities. If you, or your family, do not wish to be included in any such communication please make this known to the WBFN Coordinator or the relevant activity leader.
Conflict resolution We are committed to creating an environment free from conflict or harassment. Should you feel concerned over any interaction with another volunteer please raise that concern with the WBFN Coordinator. If the issue remains unresolved, you should contact the President Operations or President. You may be asked to put your concern in writing. You and/or the President/s may request that the matter is considered by the EC for further action. All volunteers have a duty to report instances of harassment whether it is directed towards them or another person within WBFN. They should report the matter directly to WBFN Coordinator or the President/s. Such information will be treated confidentially. Harassment includes but is not limited to discrimination based on race, color, religion, sex, sexual orientation, familial status or any other status protected by law. Examples include vulgar or offensive conversation, jokes or similar verbal, non-verbal or physical conduct directed toward a person, which is sufficiently severe or pervasive to create an unprofessional and hostile environment.
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Termination WBFN may ask that a volunteer step down if that person has brought disrepute to WBFN and/or on the following grounds: • Breach of confidentiality for distributing sensitive, proprietary, confidential, or private information of the WBFN or the WBG without appropriate authorization • Failure to carry out assigned duties • Harassment of other volunteers • Solicitation with outside organizations for commercial or personal benefit • Advocacy for positions not officially endorsed by WBFN • Violation of any applicable law • Personal mass e-mail distribution or unauthorized computer access • Obtaining unauthorized access to another volunteer or employee’s communication system, or sending unauthorized communications under another colleague’s name
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Welcome Aboard ORGANIZATION STUCTURE The following leadership positions are voluntary: • The President is the guardian of the WBFN’s vision and mission. The President leads and represents WBFN, developing and articulating the vision, mission and focus of WBFN. • The President Operations is the guardian of the WBFN’s vision and mission internally. President Operations leads and represents WBFN at the discretion of the President. • The Executive Committee is the elected governing body. It is made up of the President, President Operations, Secretary, Nominating Chair and no fewer than 5, and no more than 8, additional WBFN members. The EC meets at least once a month and sets the strategic direction of the WBFN. There are three full-time WBFN staff positions: • The WBFN Coordinator is responsible for managing the WBFN office, staff and consultants. The Coordinator ensures that WBFN is continuously improving, adapting to membership needs and aligned with WBG policies and procedures. The Coordinator works closely with volunteers: training activity leaders; determining program, event and activity logistics; keeping abreast of all meetings and accompanying volunteers
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WBG HRD Vice President
MMMF Book Project
President President Operations Elected 1-year
Office Coordinator Program Assistants Consultants
Programs Welcoming Worldwide Career & volunteering Youth Teen summer program Communications Social media Volunteer coordination Men@WBFN
Executive Committee Elected 2-year
Representative Council Heads of activities
Events Children’s holiday party Annual dinner Annual meeting Annual Picnic Networking events Get-togethers Art gallery
Interest Groups Beer club Book clubs Bridge clubs Fiber arts club Fishing group International culture Investment club Language groups Mahjong group Parents and tots groups Walking group
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Welcome Aboard as required; allocating budgets and preparing reimbursement; and overseeing WBFN print and digital communication. The WBFN Coordinator is a central point for volunteers and the repository of the institutional memory of the WBFN. • Office Assistants provide administrative support to the WBFN Coordinator. They help volunteers access the Member Management System and WBFN office computers; provide office supplies; and book the Conference room and parking spaces. Any other tasks must be pre-approved by the Coordinator.
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USEFUL INFORMATION Communications www.wbfn.org Facebook www.facebook.com World Bank Family Network LinkedIn www.linkedin.com WBFN worldwide WBFN career support and networking You Tube www.youtube.com WBFN WBFN News and views @-a-glance Electronic newsletter WBFN Annual reports Welcoming kit Planning makes a difference
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Welcome Aboard Contact us If you have any questions regarding this handbook, or about volunteering with WBFN, please contact us: WBFN Office 701 18th St. NW, Room J2-030 Washington DC 20006 WBFN Mailing Address 1818 H St NW, MSN J2-202 Washington DC 20433 Phone: 202-473-8751 Fax: 202-522-3142 In case of after hours emergencies, you may contact the WBFN coordinator at: 301-802-0034 E-mail: familynetwork@worldbank.org Office hours: Monday–Friday 9.00 am–5.30 pm
Parking WBFN has 7 parking spaces, at no cost to volunteers, in the C Building at 1225 Connecticut Ave. NW. There is a free shuttle service between the C Building and the MC. Consult the schedule available at building entrance and at the office. Reservations for a parking space should be made by e-mail
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World Bank Group Buildings and Auditoriums N
Indicates Bank Group Owned Space
Dupont Circle
Indicates Bank Leased Space
N STREET
NN
CO
Indicates Auditoriums location
C
TIC
EC
Indicates Fund Owned Space
UT
Indicates Credit Union Leased Space
AVE
Orange & Blue Lines to Farragut West or Foggy Bottom Red Line to Farragut North or Dupont Circle
E
NU
metro
UE
DE
O RH
M STREET
WASHINGTON
PE
NN
metro
Foggy Bottom
SY
LVA N
I STREET
NU
K STREET
18TH STREET
Farragut West
P IA A VE
metro
I
Farragut North
I STREET
I
E
21ST STREET
22ND STREET
19TH STREET
20TH STREET
* F
23RD STREET
VEN DA
AN
ISL
metro
F
CIRCLE
E S
17TH STREET
*
W
metro
M/ IMF HQ2
CU
H STREET
M/ IMF HQ2 H STREET
IMF HQ1 MC (North)
MC (East)
* J
MC (West)
G STREET
*
U
MC (South)
G
H
F STREET
HEADQUARTERS 1818 H Street, N.W. Washington, D.C. 20433, U.S.A. Telephone (202) 473-1000 Letter Main Complex MC (North)............. MC (East)............... MC (South) ............ MC (West) ............. C ............................ F............................. G............................ H............................ I.............................. J.............................
Address 1818 H Street, N.W. 700 18th Street, N.W. 1809 G Street, N.W. 701 19th Street, N.W. 1225 Connecticut Ave, N.W. 2121 Pennsylvania Ave, N.W. 1776 G Street, N.W. (Floors 2 through 8) 600 19th Street, N.W. 1850 I Street, N.W. 701 18th Street, N.W
Letter
Address
M ........................... P............................. U ............................ IMF HQ1.............. .. IMF HQ2................ CU .........................
1900 Penn, Ave. N.W. (Floor 9) 900 19th Street, N.W. (Floors 3, 6) 1800 G Street, N.W. (Floors 3, 11, 12) 700 19th Street, N.W. 1900 Penn, Ave. N.W. 1750 H Street, N.W. (Floors 2, 3)
Auditoriums MC-1...................... Preston Auditorium F-B2....................... IFC Building Auditorium H-B1 ...................... Eugene Black Auditorium
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Welcome Aboard or telephone with the WBFN Office providing 24 hours notice. Reservations for the following day, received after 3pm, cannot be accepted. Parking is solely for WBFN members who are volunteering at WBFN on that day. Spaces are booked on a first come first served basis. Reservations cannot be made more than 14 days in advance. Future parking can be denied if improper use is found.
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Frequently-used acronyms 1818 ACS AFR BFSFCU C&V CHP CCSA CHRDR COPE COs DA EAP EBC EC ECA ECR ETC ETT EXC FCS
WBG Retirees Association Admininistrative & Client Support Network Africa Bank Fund Staff Federal Credit Union Career and Volunteering Program Children Holidays Party Cross Cutting Solutions Areas HR Department IFC External Partners in Mental Health Services (FCS/HUB) Country Offices Domestic Abuse East Asia & the Pacific Office of Ethics and Business Conduct Executive Committee Europe and Central Asia External and Corporate Relations Extended Term Consultant Extended Term Temporary WBG President’s Office Family Consultation Service (COPE)
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Welcome Aboard FCS GP GSD HR HRD HRDCT HRDGM HRDSS HRDVP MMMF
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Fragile and Conflict-affected States Global Practices General Services Department Human Resources Human Resources Department HR Corporate Client Services Global Mobility Services HR Shared Services HR Vice President Margaret McNamara Memorial Fund
MILESTONES 1969—Founding Mothers welcome WBG new arrivals in their homes.
1972—Women’s Information and Volunteer Ser-
vices (WIVES) established to support WBG families in transition. Opportunities and Information Services formed to support spouses to obtain the right to work.
1973—First newsletter published and translated into French, German and Spanish.
1974—First children’s Christmas party held.
WIVES advocacy begins, highlighting difficulties for families when staff on mission.
1977—UNICEF chosen as first charitable outreach program. First teen symposium held.
1978—Children’s committee brings mothers with young children together for support and networking. Connections made with other UN and international organizations in-
First UNICEF Christmas card sale at the Bank Youth Group Symposium on the role of the Bank First Annual Meeting of WIVES 1969
1970
1971
The Founding Committee
1972
1973
1974
1975
1976
1977
First Children Holyday Party Robert McNamara gives the green light
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Welcome Aboard cluding IMF and State Department Foreign Service Women’s Association.
1981—Margaret McNamara Memorial Fund (MMMF) is launched.
1982—The Book Project begins. 1983—WIVES changes its name to World Bank Volunteer Services (WBVS).
1984—First MMMF Arts and Craft Bazaar held. 1985—First Spouse Orientation program begins:
Advocacy efforts for spouse focused on providing WBG ID card, medical insurance, pension benefits and protection from domestic abuse.
1986—Representative Council, involving program leaders, is formed.
1988—Advocacy on issues related to visas, chil-
dren’s education and adjustment, spouse training/recertification and language barriers. Family counseling services hired to support families impacted by domestic violence. Spouse Forum on the impact of the Bank Reorganization on Families Overseas Briefing Handbook is prepared Career Group produces “how-to” document on obtaining a work permit
1978
1979
1980
1981
1982
1983
1984
1985
1986
Book Project sends its first shipment books Margaret McNamara Memorial Fund is founded
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1989—Spouse Skills Bank database formed. 1991—First Memorandum of Understanding
between WBG and WBVS defining nature of WBG support. Spouses able to access WBG benefit information with staff member’s permission, medical insurance forms by spouses honored. WBG divorced spouses gain support in resettlement and pension rights.
1992—Advocacy on work/family issues results in creation of WBG Family Career Transition Center and the Dependent Care Center.
1993—First Office Welcoming Coffee. Pension
Rights on Divorce group formed to address spouse inequality on divorce particularly after retirement.
1994—WBVS newsletter named Mosaic and a Youth Club is formed.
1995—Support payment to separated and di-
vorced spouses of retirees is agreed upon.
1997—Neighborhood Net to connect newcomers Divorcing spouses secure pension rights
1987
1988
1989
1990
1991
1992
1993
1994
1995
First Multi-Organization Meeting is held Memorandum of Understanding signed with the World Bank First Spouse “Skills Bank” is developed
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Welcome Aboard with WBG families begins.
1998—WBVS publishes Planning Makes A Difference Manual on legal, financial, G-4 visa and bereavement issues.
2000—WBVS launches website. 2001—Financial literacy training begins and Wandering Winners Investment Club formed.
2002—Barry McIsaac Emergency Fund established to aid spouses in dire need.
2003—WBVS changes its name to World Bank
Family Network (WBFN). Staff Rule 2.10 is revised giving spouse/domestic partner default access to Benefits Information. A Domestic Abuse Task Force is formed and HUB begins assisting with cases.
2005—President’s Reception for newcomers. First Teen Summer Program held.
2008—First Career Symposium organized jointly
with WBFN, IMF and IDB. WBG agrees to expedite deduction of court-ordered support payments from staff member’s salary. WB Office of Ethics awards WBFN for its advocacy role WBFN Financial Literacy program begins DA Prevention Task Force is launched
1996
1997
1998
1999
2000
2001
2002
2003
2004
WBVS Website is launched First edition of Planning Makes a Difference World Bank agrees to honor court orders
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Updated Memorandum of Understanding is signed
2009—Staff Rule 2.01 revised removing option for staff member to block access by spouse to staff salary and benefits information.
2012—Career & Volunteering Program begins.
First Local Chapter opens in Kenya. New communication strategy developed with branding and marketing redesign.
2013—WBFN Facebook and Linkedin platforms established. Domestic abuse web application launched and C&V Professional Groups formed.
2014—New WBFN website with global forum
tool for improved connection to members worldwide. Training for spouses/partners at Headquarters and country offices on domestic abuse issues, raising awareness of available resources and support.
WBFN Facebook and Linkedin platforms established Career & Volunteering Program begins Staff Rule 2.01 revised 2005
2006
2007
2008
2009
2010
2011
2012
2013
First Joint WBFN-IMFFA-IDBFA Career Symposium
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Welcome Aboard ACKNOWLEDGEMENTS WBFN wishes to acknowledge and thank all the contributors of this handbook including the following Cover: Rebecca Jimenez, Content: Carol Kiernan Catherine Post Elmedina Krilasevic Hada Zaidan Agni Morales WBFN Executive Committee WBFN staff Layout, photo editing and graphic design: Gilda Dadush Special thanks: WBG Printing and Graphics.
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NOTES
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Welcome Aboard NOTES
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World Bank Family Network 701 18th Street, NW, Room J2-030 Washington, DC 20006 www.wbfn.org familynetwork@worldbank.org 202-473-8751