Annual Report FY18

To welcome, support and advocate on behalf of WBG families worldwide

ANNUAL REPORT welcome support advocate

Highlights of the year Assuming roles of President and President, Operations while becoming a new mother and taking on a full-time job respectively, has put us into uncharted territory which is the same space that our members [especially the new ones] occupy after they uproot themselves to come to a new location. WBFN is the comfort zone that we share as we settle into a broader and ever more demanding professional and personal environment and life itself.

Having left their familiar social and professional worlds behind, our members face enormous challenges in relocation which range from simple ones like meeting a friend for coffee or finding a baby sitter, to the more complex ones like obtaining a driving license or joining the work force or even having to learn a new language. Sometimes, they may even be struggling with domestic violence! It’s our mission at WBFN to welcome, support and advocate for our members in every aspect of life.

For 46 years, the Family Network has adapted continuously to meet the needs of a changed demography in membership. Last year’s consultation with all stakeholders and a vigorous self-evaluation, led to the identification of one overarching goal i.e. to strengthen the position of the Family Network as a credible partner in delivering the World Bank Group business agenda to enable talent mobility and WBG staff well-being. To meet this goal, we’ve embarked on orchestration of work through new teams with dedicated objectives and expected outcomes closely aligned with the main goals worldwide!

Loubna Djemame • • • •

Lorenzo Alia

This year our focus has been in the following key areas: Improving communications through revival and update of our marketing strategy, social media presence and a brand-new website Professionalizing career management through a new program entitled ‘Career Lab’ designed to enhance work-related skills Collaboration with HR Leadership and Staff Development teams to provide access to 5 WBG trainings on the Open Learning Campus platform Partnering with several WBG units to provide especial support for our members i.e. the World Bank Disability Working Group to help families with disabled members; the WBG Health Services Department to support our members in Fragile, Conflict and Violence affected (FCV) Countries; the Domestic Abuse Prevention Advisory Committee and Program for help in times of distress

All of this was possible because our volunteers gave time and expertise for 28,000 hours which is equivalent to 15 full time, multilevel staff or US$ 1.8 million. We are very grateful to our staff for their expert and patient support over the year. We are also deeply grateful to our partners including the WBG HR, GSD, ITS, HSD, and the Credit Union. We could not have done it without you!

To carry forward our work, we are delighted that Marie-Noelle has agreed to lead as President, and that WBFN has given me [Loubna] the mantle of President Operations for the next year. We look forward to you staying with us, because only together can we achieve the WBFN mission!

Looking ahead

Marie-Noëlle Taillandier

Loubna Djemame

First of all, I (Marie-Noelle) would like to sincerely thank Loubna and Lorenzo, especially, since their lives were very busy this year with their families and work. And yet, they found the time to lead WBFN. Their experience and vision will be invaluable in continuing the journey. Both Loubna and I would also like to thank all those who share in making this amazing organization a reality. We are constantly learning from you and feel very fortunate to be part of such a community.

With an increasing number of dual career families and members in country offices, the top priorities for us will continue to be career development, worldwide family support and organizational strength. Of course, we remain committed to supporting our current programs. Being the accompanying spouse/partner often implies that we reinvent ourselves as professionals. Our professional development program tailors the support our members need to grow into globally mobile professionals. Also, by connecting people, we can leverage our potential as a worldwide network of highly qualified professionals for the professional growth of our members.

This is a strength that we will develop further for the mutual benefit of our members.

WBFN has been a lifeline for many of our members, but we still hear too often “I wish I had known about WBFN sooner”. We need to connect with spouses and partners earlier in the mobility process to help them better prepare their personal and professional mobility and make the transition smoother. Moreover, our goal is to assess the needs of our members in their local communities to be able to provide more relevant support.

One of the main strengths of WBFN is that it is operated by its members. We are our own clients and this has allowed us to adapt the support to our changing needs. This strength, however, comes with a challenge. Most of our team members work part-time or remotely. Also, we have a high turnover rate of volunteers. From an organizational perspective, this means we need to be agile and resilient to change. We will continue to strengthen the organization by improving our data and knowledge management, refining the onboarding process for new team members and continuing the development of consistent internal and external communication.

None of our ambitious goals can be achieved without our members. We need your ideas, your feedback, your talent, your help in spreading the word, and for doing the work. We also need our WBG partners. By working hand in hand to develop quality support for our families, we can support the attraction, engagement and retention of talent as well as the international mobility of WBG staff. We look forward to meeting and working with our partners, as we strongly believe this partnership is mutually beneficial.

Your support and encouragement has brought us this far and tells us that we are heading in the right direction. We will grow and fulfill our mission only if you are by our side. That is why we invite you to join us on our journey.

Marie-Noëlle Taillandier – President FY19 Loubna Djemame - President Operations FY19

WBFN Process Cycle

For the members by the members

The numbers

840 activities 55 local chapters 423 volunteers 2 7,874.5 volunteer hours 3,485 staff days 1.8 million contribution to the WBG

Members: 6761 New members: 238

MembersGlobal New membersGlobal New members COs 34.00%

 

Male Female

66.00%

34.40% 65.60%

40.00% 60.00%

Organization Management

• Restructured programs and teams • Defined Core Programs and Cross Functions

Organization & Structure

Partnerships Management

Strategy FY18-20 Strategy for increased visibility inside & outside WBG defined and implemented Focus on awareness & shared goals • Teams aligned consistently with str •

• Partnership database initiated • Consistency with strategy ensured

Organization Management

Operating Framework •

Operating framework updated in line with strategy

Leadership & RC Engagement •

Leadership Training

Advocacy

Identify & Recommend

Needs/trends/challengers (advocacy with WBG Senior Management) • Open Learning Campus for WBFN materialized for 5 online courses • Member of WBG Disabilities Working Group

Family Well-being

• Funding for Relocation Family Crisis through FCS • Workshops on health issues • Resources & support for members in FCV affected nations

• Spouse Issues Committee

Spouse Issues

8 members in HQ and COs Barry McIsaac Emergency Funds DA survivors • Member of DAPP Advisory Committee

Welcoming Program

Welcoming coffee attendees

The informal atmosphere immediately puts you at ease. A great opportunity to meet new and old members� Quote from member

99 activities 1252 participants 41 volunteers 1927 volunteer hours Georgine Ahmad

Padmini Mahurkar

12 sessions 96 participants

• •

Welcoming Program

Welcoming Information Sessions

Spouse/Partner Orientation Program • •

WBFN Buddies WhatsApp group

Welcoming Program

89 participants 4 sessions

• •

Call Center •

98 requests answered

Increased usage 139 participants

Social Program

WBFN Open House

I was really touched by the warm welcome they extended to me‌‌!

Quote from member

104 activities 1170 participants 52 volunteers 1298 volunteer hours

Padmini Mahurkar

Social Program

• •

126 participants 1 sessions

Open House & Special Events

Social Program

Picnic • •

1 sessions 80 participants

Get together • •

Interest Groups • •

9 groups 730 participants

7 sessions 131participants

Social Program Interest Groups

As a result of the lively discussions we enjoy every month, even on those rare occasions when the quality of the book disappoints, our members get to know one another well over time.

Quote from English Literature Group member

• • • • • • • • • • •

The Investment Club The French Book Club The American Book Club Africa Literature Group English Literature Group The International Cultural Group The International Cuisine Group Parents and Tots The Mahjong Group The Fiber Arts Group Fishing Group New initiatives are always welcome!

Professional Development Program

Career Lab

I watched a transformation in my wife’s life unfold. The Career Lab reinvigorated her confidence and ability to sell her new skills in a way suitable for this new place. She received great advice on managing our lives as a dualcareer couple. Quote from WBG staff

152 activities 1618 participants 47 volunteers 2700 volunteer hours

Gisele GiseleYoumbi Youmbi

Yvonne Quahe

Professional Development Program

•

Skill-building and Information

Thematic Sessions

• • • •

Professional Networking

PDP

Career Lab Creating a mobility mindset Building flexibility Adopting a growth mindset Ensuring employability

• • •

Alumni Groups •

Networks of International professionals

Resources Support Special events

Professional Development Program

• • • • •

Participants

Activities

Outcome

• •

71 % Female; 29 % Male 8 % PhD 48 % Masters 15 % Bachelors 29 % Some college education; no degree; unknown

• • • •

Career Lab Alumni for Cycles 1 & 2 Online FB Career Lab Community initiated Career Lab Mastermind Groups Crunch & Learn Series started

32% currently employed 68 % Self-employed/Further education/Re-certification/Learning English/Exploring options

Worldwide Program

I didn’t know such a strong support system has been in place for families who are relocating‌ WBFN Member in Country Office Printer donation visit to an NGO

by WBFN Pakistan, January 2018

1760 participants 104 volunteers 5780 volunteer hours

Claudia Alvarez EC Member

Anne Ladegaard Coordinator

Worldwide Program

• • • •

Activities

82 printer donations 32 NGO visits 1 career workshop 6 virtual seminars/Champions’ conferences

Highlights

Outcome

• 12 country specific guides created • 1 career resource handbook being developed • 3 surveys of Champions, members/staff worldwide conducted

• Supported 1150 members in COs • 72 Champions • 55 locations worldwide

Volunteer Engagement Team

Gave me a fresh lease of life to do something useful for others ‌ Quote from WBFN volunteer Volunteer Awareness Day

9 activities 58 participants 5 volunteers 417 volunteer hours

Carla Gonçalves

Volunteer Engagement Team

Resources

• Volunteer Handbook [Updated 2nd Edition] • Updated all templates including feedback from Team Leads and volunteers • MMS Database used regularly

Activities

Outcome

• Kicked off Volunteer On-boarding Presentation( thrice a month) • Holiday cards sent to volunteers of regular programs in DC and to Champions in COs • Training key functionaries involved in the recruitment / allocation process

• 423 total volunteers • 58 new volunteers for DC programs • New volunteers allocated more efficiently

Resource Management

Supporting teams to optimize the effectiveness of our operations and resources Marie-Noelle

5 teams supported 7 volunteers 500 volunteer hours Shaheen Khan Tania Gnesdilova- MMS Database Manager

Resource Management

•

Data structure initiated on T-drive

Knowledge Management

Monitoring & Evaluation •

Data Management & Analytics

Resource Management

PDP and Worldwide evaluation framework updated

• • •

Member Engagement Measurement •

To Be Launched

Reorganization of Worldwide, VET and Welcoming tabs to track activities and attendance Creation of online WBFN Membership Registration/Update form and Volunteer form Updating of MMS Manuals and documentation

Communications

One Voice, One Message!

Gilda Dadush, Paul Corsi, Mimi Besha

35 communication channels 71 volunteers 1663 volunteer hours Alex Alba Adelia.Azeredo

Shalu Advani

• • • •

Communications

LinkedIn Facebook WhatsApp YouTube

One Voice, One Message!

Social Media

• •

Digital Communications

Editorial Committee

PR

• •

WBG Volunteers Expo WBG Diversity & Disability Expo

Marketing • •

Posters Brochures

Digital Media WebMagazine

Communications Social Media

One Voice, One Message!

LinkedIn

2030 followers on corporate page 489 members in Professional Development Group 300 Posts on LinkedIn

• • •

Facebook

YouTube

•

• • • •

1613 Followers 1300 Posts 130 Videos 7 Campaigns

12 Videos on YouTube

Communications & Digital Marketing

One Voice, One Message!

Webmagazine

• 53 articles published • Backup editing for online publishing • Use of website analytics to determine topics of interest

Digital Media

Content Editor

• 75 webpages • New hosting package & new security service for website • New website development lasted over 4 years and counting • Some features/functionalities for new website still to be implemented • New Book Project website

• Creation of Marketing team • Launched WBFN awareness campaign • Marketing material developed for tent cards, TSP & Annual Dinner

Learning program

Empowering our members with the knowledge and skills to navigate their new environment

420 hours of instruction 153 activities

Info Seminars

804 participants 6 volunteers 55 volunteer hours

English Classes

Learning program English Classes

I lost my fear in speaking English and found a lot of friends at WBFN Quote from student

• Beginner/Intermediate Level to become familiar with English while building friendships and community • Intermediate/Advanced Level to be at ease in the business environment while growing your network • Small group intensive learning for beginners

Learning program Information Seminars

I am so glad I attended the seminar. The presentation as well as responses provided to questions from the audience answered many questions that I had as a newcomer to the US Quote from member

Regular Topics • • • • • • •

G-4 Visa Options Pension Plan US Estate Planning and Taxation US Income Tax for G-4 Visa Holders US Work Authorization Retirement Tax Matters to Consider before Getting a Green Card

New Topics • Navigating Incidents at School • Thriving as a Global Family

Family Programs

It is a super great experience in which you can learn about different cultures and truly understand how to make a difference in the world Quote from member The Teen Summer Program turned 10!

2 activities 940 participants 146 volunteers 1457 volunteer hours

Disabilities Program Children Holiday Party

Family Programs Teen Summer Program Teen Summer Program

• 123 applicants • 76 interviews • 22 interviewers • 23 WBFN volunteers

Process

Activities

• 12 days • 13 WBG sessions • 10 WBG staff involved

• • • •

40 happy teens selected 16 male, 24 female Average 17yrs / 11th Grade 8 teens from Country Offices

Participants A joint program of WBFN, IMFFA and IDBFA

Lynn Rice

Family Programs Teen Summer Program

Knowing WBG

• • • • •

President Kim Speaker’s Bureau Executive Directors and Board Room Treasury Life Cycle of a Project

• • •

Personal Growth

Development Project A joint program of WBFN, IMFFA and IDBFA

• • • •

TCK Awareness Financial Literacy Self-defense class

Create a Citizen Engagement Initiative for a development project Experts from Governance Global Practice Founder of Participatory Budgeting Project from NYC Donation of proceeds to GlobalGiving projects

Family Programs Children Holiday Party

Theme

• Sustainable Living • Environmentally Friendly • Creativity

Activities

• • • •

Face Painting Crafts/Origami/Games Ballet Performance Magic Show

Sury Suryati Youmna Badr

Reaching out

• $4300 to Children Law Centre • $2200 for House of Ruth - MD • 1 large bin of toys donated to ‘Toys for Tots’

Arrival of shipment in Sierra Leone

Assisting in the education of children in developing countries through book donations.

Quote by recipient organization

45 volunteers 4540 hours 8 shipments

Agnes Nuval Laura Byerlee

Activities

• Hosting two successful fundraising Book Fairs • Purchase of 1250 new reference books

Shipments

Our commitment

• Small shipments—Bolivia, Haiti, Ghana, Nigeria (about 5,400 books) • Large shipments—Kenya, Mongolia, Ghana, India (about 100,000 books)

• Establishing partnerships with other NGOs or individuals to broaden our reach to worthy recipients • Growing in areas compatible with the digital technology era emerging in recipient countries

Supporting women from developing countries in their pursuit of higher education MMEG Fair November 2018

120 volunteers 4350 hours 35 grantees

Reiko Neimi

Empowering women

• Annual Arts & Crafts Fair • Spring Event with Grantee: Afia Nathaniel • 2 Grantee visits (Riddhi Shah & Mariela Escobedo)

Events

Education Grants

Fundraising

• • • •

Disbursed $334,000 • 11 grantees US/Canada • 10 grantees from Africa • 12 grantees Latin America • 2 grantees Trinity Washington University

Art & Crafts Fair – $70,000 Individual donations – $ 85,500 Institutional donations – $ 42,500 Non-monetary (in-kind) contributions - $96,000

Empowering women

to the cornerstones of the Family Network…

Our Volunteers

Our staff

Children Holiday Party - 102 Happy Volunteers

Catherine Mathieu, Mimi Besha and Paul Corsi

• • •

For a complete list of our volunteers click here For the bios of our 2019 EC members click here For information about our partners click here

Over the past 46 years, the Family Network has partnered with many departments at the World Bank, and...

Budget, Performance Review and Strategic Planning (BPS) Global Corporate Solutions (GCS) Food and Conference Services Multimedia Printing Security Support Services Health Service Department (HSD) Domestic Abuse Prevention Program Field Health Occupational Health Human Resources Department (HRD) Client Services Compensation & Performance Disability Advocacy and Resource Employee Group (DARE) Diversity & Inclusion Operations Information and Technology Solutions (ITS) Operations Policy and Country Services (OPCS) Pension Administration Staff Association WBG External and Corporate Relations (ECR) 1818 Society

…to our partners ... reached out to many sister organizations to exchange ideas, collaborate, and build a better community of expat spouses and partners..

FEM – Forum for Expatriate Management FIGT – Families in Global Transition Foreign Service Institute, US Department of State Habitat for Humanity ICBW – Independent Consultants for a Better World IDBFA – International Development Bank Family Association IMFFA – International Monetary Fund Family Association Permits Foundation UNDP – United Nations Development Programme UNLESA – UN Local Expat Spouses Association UNWG – United Nations Women’s Guild And a special mention to the Bank-Fund Staff Federal Credit Union (BFSFCU) for their sustained support, advice, seminars, and donations.

World Bank Family Network WBFN Mailing Address 1818 H Street NW, MSN J2-202 Washington, DC 20433 WBFN Office Location 701 18th Street, NW, Room J2-030 Washington DC, 20006 www.wbfn.org familynetwork@worldbank.org 202-473-8751