Invicta customer service first repair returned

Mike_NavyNuke Senior Member Super Geek

Join Date: Jan 2010 Location: Norfolk VA Posts: 1,577 Real Name: Mike

Invicta Customer Service - first repair returned NEED TO VENT HERE! I AM PRETTY MAD RIGHT NOW! I have tons of Invicta's. I have finally after a year of buying them, had to send 3 of them in for service. They were all sent in for service in Septemeber.

1) NEW SAN3 from sunday run - the 5040E Chronograph didn't reset at all (hour totalizer) No replacement - had to get a repair 2) Venom OQ - same deal - hour totalizer didn't reset 3) NEW Reserve Pro Diver w/ sandstone from the sunday run - dial was cracked on arrival. (no replacement) Now, I just received the first one back (SAN3 from Sunday Run) which I sent in for service September 3rd; I originally sent it back for a replacement because it was a sunday run watch but alas they were out of stock, so I went the 'repair' route. My excitement was pretty high, until I pulled it open and tried the chronograph by running it and attempting to reset it......

FAIL - the SAME issue, but now in addition to the hour totalizer not resetting, the minute totalizer gets stuck randomly too......

This was purchased in August brand new, sent in for repair at the beginning of September (still new), and NOW IT IS THE END OF NOVEMBER AND IT IS STILL BROKE. I have never even wore this watch yet and the band still has plastic wrap on it.

I thought the Customer service issues like these were getting fixed recently...Hopefully the next two watches that I have with them come back fine...NEVER AGAIN WILL I SEND A WATCH TO INVICTA FOR REPAIR. I should have took a refund from them to begin with, after I received a broke watch...quite embarrasing service. I remember when I sent my reactor watch in for service - it was back in less than 10 days.

Thanks for hearing me vent! I have no one else to sympathize with dealing with watches, except this forum. __________________

3 Lastest Threads by Mike_NavyNuke

Mike_NavyNuke

#2 11-19-2010, 05:16 PM

AZinNJ Senior Member Veteran Geek

Join Date: Mar 2008 Posts: 730

Geez that's terrible man. What a pain in the butt, especially since these are higher end Invicta pieces. I'm not sure what else to say, im speechless __________________ Peter Griffin: "No Lois, World War 5 is so intense it skips over the other 2" ~A Favorite Peter Griffin Moment~ AZinNJ

#3 11-19-2010, 05:21 PM shooter1103 Senior Member Super Geek

Join Date: Nov 2009 Location: Virginia Posts: 1,138 Real Name: Steve

Mike, totally unacceptable this is the reason I don't buy Invicta anymore. I will probably get in trouble for this comment, but It is what it is and I too have had way too many problems with Invicta that I simply get the run around. __________________

" else will, it's all in the attitude"

"Have a great Day, if you don't, somebody

shooter1103

#4 11-19-2010, 05:25 PM Azel88 Senior Member Super Geek

Well what can ya do..

Azel88

Join Date: Apr 2009 Location: chicago Posts: 2,443

#5 11-19-2010, 05:30 PM Join Date: Feb 2010 Location: TEXAS Posts: 1,219 Real Name: Tina/Tj

tj6988@sbcglobal.net Senior Member Super Geek

Hopefully, Venting helped a little....

But ... That still just Sucks, I wish you the best with your other two that are due back... __________________

Tina/Tj tj6988@sbcglobal.net

#6 11-19-2010, 05:38 PM

Rog1 Senior Member True WatchGeek

Join Date: Nov 2009 Location: Pompano Beach , Fl. Posts: 7,103 Real Name: Roger

Tough break Mike, I hope the other two are returned fixed. When I receive a broken item I learned a lesson a long time ago.....loose your love for it, send it back and get a refund. __________________

Yeah...I size my own..

Rog1

#7 11-19-2010, 05:38 PM

icewolf64 Senior Member Master WatchGeek

Join Date: Sep 2009 Location: Grand Rapids, MI Posts: 2,660 Real Name: Dave

Sorry to hear about that Mike, so far I have not had to send in a watch myself, but then again I just return any that I received defective. Hope the other two comeback fine. __________________

icewolf64

#8 11-19-2010, 05:40 PM

HondaLover Senior Member Master WatchGeek

Join Date: Mar 2008 Location: Chapel Hill, North Carolina Posts: 2,610 Real Name: John

Are you sure none of those can be recalibrated? Sometimes they get out of whack during shipping. Just a thought...... __________________ John

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06Pastmaster Senior Member Veteran Geek

Join Date: Jul 2010 Location: Southern New Jersey Posts: 881 Real Name: Moses

I have a Sea Vulture 6497 with a broken crown....I am afraid to send it in for repair! __________________

" If Time is Money, How come I have all the Time and still no Money? " 06Pastmaster Send a private message to 06Pastmaster Send email to 06Pastmaster Find all posts by 06Pastmaster Add 06Pastmaster to Your Contacts #10 11-19-2010, 05:43 PM

Swolletime Senior Member Super Geek

Join Date: Jan 2009 Location: Boca Raton, FL Posts: 1,797 Real Name: Steve "Swolle"

Hey bro.. really sorry about that and understand why you're pissed off.

Personally as far as warranties, I don't care if its 1 year or 10 years. Does not affect my watch buying. This is why, most of the time the person repairing the watch/item has no clue EVEN if you write a note explaining the problem. Not a watch but this happened to my $600 Nokia cell phone, still not fixed. Incompetents....

If a watch does crap out, I'm more than willing to take it to a local jeweler to get it fixed. The odds are toooooo high that if it is sent out, it will come back broken and in worse condition.

I would have returned it if it was DOA. __________________

Swolletime Send a private message to Swolletime Find all posts by Swolletime Add Swolletime to Your Contacts #11 11-19-2010, 05:46 PM Join Date: Jun 2010 Location: Florida Posts: 4,150 Real Name: Jim B

the B Senior Member Master WatchGeek

I would have returned it also. I use a local Repair shop as well. Sorry to hear your troubles.

Good LUCK! __________________

PEACE TO ALL

the B Send a private message to the B Find all posts by the B Add the B to Your Contacts #12 11-19-2010, 05:47 PM Robalero Senior Member Super Geek

Join Date: Sep 2010 Location: Deep South Texas Posts: 1,209 Real Name: J.J.

Wow, really sorry to hear this. Now let me get this straight, were all three from the Sunday Run? __________________

"When the wolves can't tell the sheep from the lions, the whole flock is safer." -Charlton HestonRobalero Send a private message to Robalero Find all posts by Robalero Add Robalero to Your Contacts #13 11-19-2010, 05:48 PM Mike_NavyNuke Senior Member

Join Date: Jan 2010 Location: Norfolk VA Posts: 1,577

Super Geek

Real Name: Mike

Quote: Originally Posted by HondaLover Are you sure none of those can be recalibrated? Sometimes they get out of whack during shipping. Just a thought......

Yes I have recalibrated it a few times; but after letting the chrono run for a few minutes, the min and hour totalizer get stuck at random spots and I have to recalibrate again. This happens 100% of the time.

I sent an email to rebecca and hoping she can expedite something for me. __________________

Mike_NavyNuke Send a private message to Mike_NavyNuke Find all posts by Mike_NavyNuke Add Mike_NavyNuke to Your Contacts #14 11-19-2010, 05:49 PM daycoo2 Senior Member Super Geek

Join Date: May 2010 Posts: 1,365

I gotta agree with Roger.Send it back for a refund.No muss,no fuss. Good luck.

daycoo2 Send a private message to daycoo2 Find all posts by daycoo2 Add daycoo2 to Your Contacts #15 11-19-2010, 05:51 PM Mike_NavyNuke Senior Member Super Geek

Join Date: Jan 2010 Location: Norfolk VA Posts: 1,577 Real Name: Mike

Quote: Originally Posted by Robalero Wow, really sorry to hear this. Now let me get this straight, were all three from the Sunday Run? Two of them were, the venom ocean quest was from shopnbc __________________

Mike_NavyNuke Send a private message to Mike_NavyNuke Find all posts by Mike_NavyNuke Add Mike_NavyNuke to Your Contacts #16 11-19-2010, 05:51 PM

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rjones1994 Senior Member Super Geek

Makes you wonder what is going on. rjones1994 Send a private message to rjones1994 Find all posts by rjones1994 Add rjones1994 to Your Contacts #17 11-19-2010, 08:26 PM

reddog1 Senior Member Super Geek

Join Date: Apr 2010 Location: Chicago Posts: 1,212 Real Name: Mike

Mike I'm sorry to hear you're going through this...hopefully it can get resolved to your satisfaction __________________

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Send email to reddog1 Find all posts by reddog1 Add reddog1 to Your Contacts #18 11-19-2010, 08:51 PM

Watchpibs Senior Member Senior Geek

Join Date: Jun 2010 Location: San Bernardino, CA Posts: 112 Real Name: Chuck

I have only had to send one of my watches in for repair and it was returned fixed and in great operating order. Hope you get it resolved with Rebeca.

Watchpibs Send a private message to Watchpibs Send email to Watchpibs Find all posts by Watchpibs Add Watchpibs to Your Contacts #19 11-20-2010, 10:02 AM Hotspur Senior Member Super Geek

Join Date: Feb 2010 Location: Here - now Posts: 1,906 Real Name: William (Bill)

Regardless of how it is resolved, this would leave a bad taste in my mouth for quite a while. __________________ They all wound - the last one kills (inscribed below a 15th century clock) Hotspur Send a private message to Hotspur Find all posts by Hotspur

Add Hotspur to Your Contacts #20 11-20-2010, 10:07 AM Evil Empire Senior Member Veteran Geek

Join Date: Jan 2010 Location: Powhatan Virginia Posts: 558 Real Name: Scott

I have a pro reserve pro diver I am afraid to send back. It needs a new bezel ring. All the horror stories are the reason I have not sent it back. __________________ KIMBER COMPROMISE SOMEWERE ELSE Evil Empire Send a private message to Evil Empire Find all posts by Evil Empire Add Evil Empire to Your Contacts #21 11-20-2010, 10:10 AM

spunky798 Senior Member Master WatchGeek

Join Date: May 2009 Location: Boynton Oklahoma Posts: 3,813 Real Name: Dan

Thats why I've decided to go another route with my Invictas, I'm afraid to send one in for anything so I'll go elsewhere. What ashame but I wish you good luck in your problem. spunky798 Send a private message to spunky798 Find all posts by spunky798

Add spunky798 to Your Contacts #22 11-20-2010, 11:17 AM

reliefcp Senior Member True WatchGeek

Join Date: May 2009 Location: Everett Wa. Posts: 5,827 Real Name: C.J.

Same thing happened to me Mike. I was out the watch for 4 months and it came back in the exact same condition as it went in. It didnt look like they even touched it for 4 frickin months. I asked for a replacement and Invicta is good at doing that for you. They will give you credit for your original purchase towards another watch they have in their inventory.I will never use their so called warranty again. I will have it fixed by someone that can actually fix it. __________________

reliefcp Send a private message to reliefcp Find all posts by reliefcp Add reliefcp to Your Contacts #23 11-20-2010, 11:36 AM

bioya58 Senior Member Veteran Geek

Join Date: Mar 2009 Location: The Great Northwest Posts: 835 Real Name: Steve

Sorry to hear about your trouble with invicta CS.Know that you are FAR from alone. Thanks for venting; you shoiuld be allowed to do that. You and so many other disappointed invicta buyers continue to reinforce my belief that invicta makes an ok $100.00 watch. If it breaks get a local fix or throw it away, it is not worth the 30.00 bucks and three to six monthes in time lost to fix (sometimes the watch comes back the same or even worse). IMHO invicta is NOT about customer service but about sheer volume sold! Can it be any more obvious? BTW I have had my disappointments with Invicta customer service so I do know what I am talking about and I do own more invictas than I would care to admit. Buy a Seiko bioya58 Send a private message to bioya58 Find all posts by bioya58 Add bioya58 to Your Contacts #24 11-20-2010, 12:06 PM

rastafadda1953 Senior Member Super Geek

sorry about your situation hopefully this gets resolved soon eric rastafadda1953 Send a private message to rastafadda1953 Send email to rastafadda1953 Find all posts by rastafadda1953 Add rastafadda1953 to Your Contacts #25 11-20-2010, 12:09 PM

Join Date: Oct 2009 Location: kansas Posts: 2,252 Real Name: eric

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Subaquasteve Senior Member Veteran Geek

Telling us aint gonna fix it. Get on the horn and make them straighten this out! Good luck to you __________________ I use too many exclamation points!!!!

Join Date: Oct 2009 Location: Connecticut Posts: 262

kuya Senior Member Senior Geek Let Them Do It Right Sorry to hear of the problems.

I would call them immediately and have them fix it and do it right.

You should not get a repaired watch back still not fixed. kuya Send a private message to kuya Find all posts by kuya Add kuya to Your Contacts #27 11-20-2010, 08:34 PM DavidFDiamond Senior Member Veteran Geek

Thank God for Android!...

Join Date: Apr 2009 Location: Sunny San Diego Posts: 951 Real Name: David

That's right! I said it... then backed it up with my last 4 new purchases and couldn't be happier! __________________ I've Seen The Future, And It Belongs to...

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nucci60 Senior Member Senior Geek

Join Date: Feb 2010 Location: Amesbury Ma. Posts: 257 Real Name: Bob

Doesn't it seem that there are more problems with the middle to higher end Invictas than the ones that cost less than $200? Of course, Iam wrong a lot of the time. __________________

nucci60 Send a private message to nucci60 Send email to nucci60 Find all posts by nucci60 Add nucci60 to Your Contacts #29 11-21-2010, 10:44 AM

Stew Senior Member Super Geek

Join Date: Feb 2010 Location: Virginia Posts: 1,011 Real Name: JD

I feel your pain, the things that happened to several of the Invictas I bought since the craze hit me last FEB, caused me to change my buying habits. I hope you get all your problems fixed despite the long repair turn around.

Stew Send a private message to Stew Send email to Stew Find all posts by Stew Add Stew to Your Contacts

#30 11-22-2010, 04:56 PM Join Date: Feb 2009 Location: Langhorne, PA Posts: 252 Real Name: Vince

The V-Man Senior Member Senior Geek

Quote: Originally Posted by Rog1 Tough break Mike, I hope the other two are returned fixed. When I receive a broken item I learned a lesson a long time ago.....loose your love for it, send it back and get a refund.

That's very good advice only wish i heard it a little sooner. Starts bad ends ugly seems to be the usual course.

That said I can't stop buying Invictas. Hello my name is Vince and I am an Invictaholic! __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is The V-Man Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #31 11-22-2010, 05:24 PM surferman Senior Member Super Geek

Join Date: May 2010 Location: primarily--Los Angeles area.

Posts: 1,075 Real Name: John

Real sorry to hear about these problems. I wonder what is going on?

surferman Send a private message to surferman Find all posts by surferman Add surferman to Your Contacts #32 11-22-2010, 07:35 PM Mike_NavyNuke Senior Member Super Geek

Join Date: Jan 2010 Location: Norfolk VA Posts: 1,577 Real Name: Mike

Quote: Originally Posted by surferman Real sorry to hear about these problems. I wonder what is going on?

I wonder also, I mean in 3 months I can't even imagine how many opportunities were available for the 'repair team' to catch these types of mistakes. I have heard of this exact thing happening MANY times in this forum, however I never expected it to happen to me!!! __________________

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#33 11-22-2010, 10:56 PM xenon135 Senior Member Senior Geek

Join Date: Jul 2010 Location: Dela-where?

Posts: 213 Real Name: Dave

I have a san 3 with the same, I think, issue. totalizer resets to random positions, I think it's slipping. I rarely use the chrono and like the watch enough that I haven't sent it back, just recalibrated it and leave it.

But I did just send another watch in with what should be an easy fix, depending on how that goes will determine what I do with this san3. xenon135 Send a private message to xenon135 Send email to xenon135 Find all posts by xenon135 Add xenon135 to Your Contacts #34 11-23-2010, 01:42 AM

reed420 Senior Member Senior Geek

Join Date: Mar 2008 Location: Point Marion, Pennsylvania Posts: 371 Real Name: Reed

Quote: Originally Posted by Mike_NavyNuke I wonder also, I mean in 3 months I can't even imagine how many opportunities were available for the 'repair team' to catch these types of mistakes. I have heard of this exact thing happening MANY times in this forum, however I never expected it to happen to me!!!

I think that maybe the problem is the thin air affects the ability to think & have proper mental

function & motor skills High in the Swiss Mountains at the Fabled INVICTA Repair Facility where only the best of the best 10% of their watchmakers are able to place their white gloved hands upon the Reserve Level pieces sent in for repair & assembled for sale to us...

I truly hope that they get their act together soon & I am sorry that yet another INVICTA Fan has learned things the hard way, as Have I, after I already purchased & own about 100 pieces & most of them are from their high end Reserve Variety. Dont get me wrong I ABSOLUTELY LOVED INVICTA, as one would have to, to purchase & own as many of their pieces as I have/do. They make one hell of a watch for the money but their customer service & repairs have made them much less desirable in my eyes & in many others, just look at the many posts here from their most loyal followers.

BEST OF LUCK TO YOU MIKE !!!!!!

Regards, reed420 __________________ "Oh Yeah ... I WHACKED it on the air" ... ^^

...

...

.^^ Jim Skelton on 4/17/2010 @ 1:01 am

reed420 Send a private message to reed420 Send email to reed420 Find all posts by reed420 Add reed420 to Your Contacts #35 Yesterday, 08:58 PM DHL Senior Member Super Geek

Quote: Originally Posted by Azel88 Well what can ya do..

Vote with your wallet.

Join Date: Jan 2009 Posts: 2,018

DHL Send a private message to DHL Find all posts by DHL Add DHL to Your Contacts #36 Yesterday, 09:22 PM Panda03Bear Senior Member True WatchGeek

Join Date: Jul 2009 Location: Silver Spring, MD. Posts: 9,247 Real Name: Adam

I chuckle as it happens to everyone. Invicta is not known for fast repairs or good repairs if repaired at all. Good luck with the next two. Hopefully it won't be three strikes. Only too me one... __________________

- Family, that's what's up - Black Eye Dye

Panda03Bear Send a private message to Panda03Bear Send email to Panda03Bear Find all posts by Panda03Bear Add Panda03Bear to Your Contacts #37 Yesterday, 09:25 PM

Panda03Bear Senior Member True WatchGeek

Join Date: Jul 2009 Location: Silver Spring, MD. Posts: 9,247 Real Name: Adam

Oh btw, with my repair, sent same watch in three times, waited nearly 5 months, still didn't get fixed, so they gave me a credit for any watches I wanted in the amount of the one I had bought.

They told mento find the watches I wanted and pricing on shop. If they had it in stock, they were mine. I traded 1 for 3. So in he end was satisfied but man it was painful. Again. Best of luck __________________

- Family, that's what's up - Black Eye Dye

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BIG T LI Senior Member Super Geek

Join Date: Apr 2010 Location: Suffolk County, Long Island, NY Posts: 1,384 Real Name: Tommy

Nothing more frustrating than getting a watch back with the same problem, and now a new problem.

Good luck with the other two, and like I have done and many other, maybe accept that Invicta = crapshoot __________________

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Find all posts by BIG T LI Add BIG T LI to Your Contacts #39 Yesterday, 09:59 PM supersport396 Senior Member Senior Geek

Join Date: Apr 2010 Location: il Posts: 455 Real Name: SS 396

I know how you feel! Ive been waiting seven months for a SANIV bracelet. Since Oct 1st Been waiting for it to ship from FL Been calling every week today they said it will ship wed OK 8 week's for shipping. But i keep buying i think i need help!! So keep on them to do there job.

GOOD LUCK BRO!! supersport396

Send a private message to supersport396 Find all posts by supersport396 Add supersport396 to Your Contacts #40 Today, 02:33 AM watchayla1 Senior Member Master WatchGeek

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Try some Androids and Deep Blues for a while. maybe that will help with the anger ?? __________________ WATCHES = FUN watchayla1

#41 Today, 04:51 PM U00SDP2 Senior Member Senior Geek

Join Date: Jan 2009 Location: U.S.A Posts: 300 Real Name: Scott

This is why I now never spend more than $200 on any Invicta. This way I hope I get a few years out of them...if they die I take them to my local guy. If he can't fix them for under $50, in the trash they go. __________________ The beauty of the second amendment is that it will not be needed until they try to take it.