Join Date: Feb 2009 The V-Man Senior Member Senior Geek
Location: Langhorne, PA Posts: 421 Real Name: Vince
Frustrated Again
Back in November I posted a problem with my Excursion GMT, while adjusting the GMT hand for daylight savings times, I accidentally turned on the alarm function and was not able to turn it off. I took the advice of some fellow geeks and returned the watch for service. Today I received the watch back with a note stating that Invicta was not able to contact me so it was returned to me unrepaired. I have had the same phone numbers for more than 30 years and the same AOL email address since 1995 and they match the contact info on the eservice case I submitted and the note returned to me with the watch. How is it possible that I couldn't be contacted? I asked the customer service person and was told that they cannot verify the contact info. The best thing to do is to return the watch with a detailed explanation with contact information. Good advice but at my cost so I had to ask why was the reserve watch that I have owned only a year or two would require payment. The answer is to repair the broken clasp. What broken clasp as I return the watch for the alarm issue? Sure enough I look at the still packaged watch and the clasp is broken. So I ask, was the watch received this way since I insured it when I shipped it to you? I don’t know sir. How am I supposed to make a claim with UPS if you can’t tell me if the watch was received broken and why didn’t anyone bother to look at the eservice submission and note included with the watch detailing the actual reason I sent the watch in for service? I don’t know sir. So here I sit pondering what to do. The watch can now be purchased for about $200. This is the second time I’ve had to send this watch in for service. I have spent $44 this time to ship it to Invicta and have it returned to me unrepaired. I will have to spend another $44 for the third time plus at least $15 to repair the broken clasp and what ever is actually wrong with the watch. I love my Invicta watch collection but it shouldn’t be so frustrating and difficult to have a watch serviced.
__________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is