LIFE's 2023 Report to the Community

Report to the Community 2024

A MESSAGE FROM EILEEN

LEADERSHIP TEAM

Samantha Blue

Senior Director of LIFE PACE

Bill Copeland

Chief Financial Officer

Rochelle Dowdell

Director of Development

Lynn Gauna

Director of Human Resources

(LIFE PACE)

Alysha Hiltbrand

Director of Human Resources

Roxanne King

Director of Administration

Kelly Kirchhoff

Senior Director of Communications

Sarah Tirrell

Director of Vintage Housing

Thank you for your support of LIFE Senior Services. In the United States, the number of individuals 65 and over increased 38% from 2010 to 2020. In Tulsa, the average lifespan is 76.9 years. These numbers add up to the conclusion that there is so much life to be lived after age 50. Staying connected, active and informed is vital. LIFE is committed to supporting those efforts.

LIFE takes to heart there is no stereotypical senior, so there can be no “onesize fits all” approach to aging. I am proud of the fact that LIFE Senior Services works to stay nimble and meet new challenges with new opportunities to serve.

In 2024, we opened the new Roma Berry Senior Campus. Housed in a former Tulsa Public Schools site, it brings together a PACE clinic, a beautiful Adult Day Health Center and a robust Active Senior Center. Recently I noted music wafting through the air, as our guitar class was strumming away. Tables were filled with folks enjoying games of cards and rummikub. The line dancers were in full swing, the pickleball courts were filled, and others sipped coffee or checked out the juke box. The people there were not a homogenous group, and yet everyone seemed to find something to do, some way to connect with other people. I think that is the true purpose of the center—the activities are merely a means to that end.

There is still lots of good work being done at our other locations. Our North location houses a PACE clinic and Adult Day Health program. Our Broken Arrow location houses an Adult Day Health program and our Central location houses our independent case managers, SeniorLine, caregiver support services, behavioral health services, and our Medicare and tax assistance programs. Our Vintage Magazine staff, volunteer program and Advantage Case Management all work at the Legacy building. So many people working to make sure that as we age, we have what we need to be fulfilled.

Your generous support makes LIFE’s work happen. You ensure that when the phone rings, someone is there to not only answer, but to provide answers. We are so grateful!

Best-

Eileen Ryan Bradshaw

Eileen Ryan Bradshaw President and CEO

THIS IS LIFE

LIFE’S SENIOR CAMPUS AND ROMA BERRY CENTER FOR SENIORS

4821 S. 72nd E. Ave., Tulsa

n LIFE’s Adult Day Health Center

n LIFE PACE Clinic*

n LIFE’s Active Senior Center

NORTH TULSA

902 E. Pine St., Tulsa

n LIFE’s Adult Day Health Center

n LIFE PACE Clinic*

BROKEN ARROW

Located: 106 S. Juniper Ave.

n LIFE’s Adult Day Health Center

n PACE Alternative Care Site*

CENTRAL TULSA

5950 E. 31st St., Tulsa

n Medicare Assistance Program (MAP)

n Tax Assistance Program (TAP)

n SeniorLine

n Independent Case Management

n Caregiver Support Services

n Behavioral Health

n DVIS Outreach Client Support Advocate

LEGACY PLAZA

5330 E. 31st St., Suite 800, Tulsa

n LIFE’s Vintage Publications

n LIFE’s Volunteer Program

n ADvantage Case Management

n Administration

CREEK COUNTY VOLUNTEER SITE

19 N. Main St., Sapulpa

WAGONER COUNTY VOLUNTEER SITE

308 E. Church St., Wagoner

VINTAGE HOUSING*

Locations in Tulsa and the surrounding areas, including Jenks, Owasso, Bixby, Broken Arrow, Coweta, Sapulpa, Collinsville, Glenpool, Bristow, Skiatook and Sand Springs

* LIFE PACE and Vintage Housing are affiliate programs of LIFE Senior Services.

LIFE’S ROMA BERRY CENTER AND SENIOR CAMPUS IS NOW OPEN!

NANCY

ACTIVE SENIOR CENTER MEMBER

“When I used to bring students to the Eastside Senior Center as part of a community health rotation in TCC’s nursing program, we found it easy to discuss the richness of what we all saw and experienced in that little space, from sing-alongs, to dominoes, to yoga, tai-chi, functional movement classes, and line dancing.

However, all of the busy-ness is just sleight of hand that hid the real gold in the center. The common thread was community, which was obviously a lifeline for most of the people we met.

Upon retiring, I hesitated to admit that I could benefit from being a member. Once I did and began line dancing, I plugged into a community.

Now, when I turn the corner onto S. 72nd Ave, I love to see the beautiful garden and sparkly new building and I am grateful that all this community holds is mine to share...kinda like the National Parks! I hope to visit them as well.”

ACTIVE SENIOR CENTERS

Active Senior Center Members

6,217 Activities offered to active adults age 50+ thanks to a generous grant from United Healthcare

Serving as gathering sites for the area’s active 50 and better community, LIFE’s two Active Senior Centers creatively engage and empower local seniors. In 2023, the centers linked older adults who can operate independently to a rich variety of programs that support healthy aging. With a little something for everyone, seniors can find a combination of social, creative, educational, and fitness events which keep seniors active and connected. Participants enjoy activities such as line dancing, card games, pickleball, art, music, theater, and so much more.

In 2024, our Active Senior Centers merged together at the new, Roma Berry Center for Seniors. The new Roma Berry Center will facilitate expanding program content with better, more flexible spaces and the ability to operate on evenings and weekends.

VIRGINIA AND JACK SENIOR CENTER MEMBER

After your work career ended, what drew you to LIFE’s Active Senior Center?

“I didn’t want to just sit at home and do nothing. The Senior Center makes me feel better. I enjoy the friends and activities. My husband died in 2014 and it was a pleasure to be here with people, it really helped. I met Jack here, he’s been a good friend. I go over to his house on the weekends and help him with things he needs. That makes me feel like I’m helping somebody. If it wasn’t for LIFE’s Senior Centers, I don’t know where I’d be.”

ADULT DAY HEALTH

3 Number of ADH Sites

257

Total participants, including adults with disabilities, served

We have designed LIFE’s Adult Day Health (ADH) program to provide the care needed for seniors to remain living at home, but who need somewhere safe to go during the day. Frequently their caregivers work, have other daytime responsibilities, or need respite, and it isn’t always prudent to leave their loved one at home. ADH also provides an option for seniors and adults with disabilities to experience a safe, friendly, and therapeutic setting.

29,170

Total days of care and services for all participants

Daily ADH activities are designed to maintain, enrich, and enhance physical and mental capabilities. The program also offers health and nursing services, physical and occupational therapy, medication management, and personal care. Because the ADH program, facilities, and staff meet rigorous CARF standards, our participants and their families rest assured they receive the highest quality care.

MAUD

ADH PARTICIPANT

What do you enjoy most about your days in Adult Day Health?

“My days are something to look forward to. I hate to miss the social interaction. I like people. I have been coming here for a long time. I enjoy my old friends here and it’s also great to see new faces.”

How does ADH benefit you in your life?

“Living at home and coming to ADH I have the chance to do things for myself. If I don’t do for myself, I will lose the ability.”

5,811

Seniors reviewed coverage options through MAP

$1,248,288

Saved in prescription drug costs

LIFE helps de-mystify Medicare through the Medicare Assistance Program (MAP). As such, LIFE’s MAP stands as Oklahoma’s most comprehensive counseling service. Participants receive information and assistance relating to Medicare, Medicare supplements, Medicare Advantage, long-term care and other related health coverage plans. The program serves Medicare beneficiaries, their representatives, or persons soon to be eligible for Medicare.

MAP at LIFE also provides unbiased information, education and personal assistance in comparing, selecting and enrolling in a Medicare Part D plan, as well as applying for financial assistance to help pay for prescription drug costs.

LEONA & JIM

MAP PARTICIPANT

How did you feel at the end of the MAP process? Did you feel that you were counseled to make wise choices?

“The process, trying to work directly with Medicare and social security, was infuriating. While we are computer literate, we needed assistance. Melody at LIFE knew exactly what we needed and was able to direct us. We would not have been able to get it all together if not for her. It is very comforting to know there are educated people like Melody at LIFE Senior Services that will take the time to explain, walk people through the process, and assure you they will be there if you need help.”

TAX ASSISTANCE PROGRAM

7,004

Seniors contacted LIFE for tax information

1,819

Taxpayers assisted by LIFE’s TAP volunteers

Getting federal and state taxes completed accurately and on time removes a stress point for many seniors. The Tax Assistance Program (TAP) at LIFE Senior Services offers free basic tax counseling and preparation for all seniors. For those age 60 and above who have an annual income of $60,000 or less, LIFE’s trained specialists can also provide electronic filing at no cost.

For seniors seeking assistance, LIFE sets appointments to ensure participants see a friendly volunteer in a timely manner. The service runs from February until April 15.

What do you think people in the community should know about this program they may not already know?

“My experience with LIFE’s Tax Assistance Program was simply AMAZING. From the moment you walk in the door, every single person you come into contact with is friendly and personally helps you get to the next step of the process. I was completely blown away by the efficiency. It’s like a well-oiled machine, but also extremely personal. The warmth and kindness of everyone there makes you feel welcomed and valued.”

SANDRA TAP PARTICIPANT

SENIOR LINK

SENIORLINE

The SeniorLink program includes the following home and community resources. Its team stands ready to assist seniors, families, and caregivers with direct help and referrals.

5,037

SeniorLine calls answered

The process of aging can produce a variety of questions from the mundane to the need of quick, critical help. SeniorLine offers a single place to get answers and direction. Whether a simple question or a complex family situation, LIFE’s well-trained staff provide invaluable instant access to hundreds of local and state resources. When someone contacts SeniorLine, they will receive unbiased information to best suit their needs.

When you, or someone you know, seeks crisis help, information, or referrals, make SeniorLine the first place to call with questions about aging services or situations - (918) 664-9000.

LYDIA HELPLINE PROFESSIONAL

“Sometimes it is just taking the time to listen. The people who call need a live person not a recording or prompts to follow. I think it gives them hope when we speak. I can hear it in their voice they need someone to talk with. If I am ever in their situation, I hope to get treated the way we treat our callers.”

SENIOR LINK

LIFE’s Independent Case Management and Elder Abuse Advocate

1,268 People supported by Independent Case Managers

Seniors at risk of pressures to their independence, or in need of other assistance, can receive help from one of LIFE’s Case Managers. LIFE’s staff can assess needs and assist in coordinating community resources and referrals to help participants remain safe and self-sustaining. Issues addressed can range from emergency financial applications, Section 8 paperwork, veterans’ issues, PACE screening, behavioral or mental health referrals, Vintage Housing and SNAP applications, and so much more.

Elder abuse can occur when a spouse, family member, or caregiver threatens or acts to physically abuse someone. Other instances transpire when someone takes advantage of financial or other resources through stealth or by force. LIFE’s professional staff advocates and guides seniors to safety from threatening situations and assists in navigating this major life adjustment. LIFE’s Independent Case Managers provide personalized care based on each individual’s needs.

MARTHA CASE MANAGEMENT PARTICIPANT

“LIFE served a 78-year-old client who suffers with arthritis and back pain and gets around with the aid of a walker. Martha informed a LIFE Case Manager she had been sleeping on a small mattress on the floor, “I am in so much pain. I am having a hard time sleeping and also getting off the mattress in the morning.” She also mentioned a lack of kitchen items and a dresser. LIFE’s case manager used her contacts, like Catholic Charities, to make a few calls. Arrangements were made to deliver a bed, dresser, couch and kitchen items later that day. On hearing the good news, our client started to cry and said, “I am so happy. I will be able to sleep on a bed tonight. Thank you so much for helping me.”

SENIOR LINK

Behavioral/Mental Health and Caregiver Support Services

1,487 Behavioral/Mental Health clients served

1,253 Caregivers served 196 People attending support groups

18 LIFE SENIOR SERVICES

Aging does not eliminate behavioral or mental health challenges, and LIFE helps ensure seniors have access to quality professional care. LIFE and its partnerships with Family and Children’s Services, and Domestic Violence Intervention Services (DVIS) help address the specific needs of the senior population. Licensed Professional Counselors (LPC) help provide needed insights and guidance.

Providing care to an aging loved one can produce novel reactions and frustrations for patient and caregiver alike. Caregivers frequently require new skills and coping mechanisms to meet the evolving landscape. Assistance from LIFE’s LPC specialists offers caregivers counseling, consultation, resources, and support. Action plans offer caregiving strategies and improve the quality of life as circumstances unfold. Support groups, with others confronting similar circumstances, provide additional resources to boost a caregiver’s capabilities. As a result, stronger caregivers emerge who can better care for themselves and provide a safe, nurturing environment for the people who rely on them.

LILY CAREGIVER SUPPORT PARTICIPANT

“Thank you so much for meeting with me today. The timing of today’s visit was perfect since my mom opened the door herself this evening by inquiring about home health services. Thursday, I will start contacting the agencies that were suggested and will call the Wellness Program. I am eager to see where this takes us.

I feel like I am chasing my tail most days. I am usually one step behind or just barely ahead of what needs to happen next. Thank you so much for your program and giving folks like me direction. The information that you and your team shared with me is invaluable. This service is truly a blessing.”

LIFE EDU

883 Attendees received educational resources, experiences, and additional skills

LIFE EDU offers a wide array of no-cost educational classes and seminars to the entire community. These classes feature experts from the greater Tulsa area and provide enjoyable opportunities for participants of any age to continue learning. Topics in 2023 included legal and financial issues; art appreciation; diabetes, Parkinson’s and Alzheimer’s health education programs; Basics of Medicare; seminars for family caregivers; and iPhone photography tips among others. Additionally, LIFE EDU offers continuing education opportunities for professionals who work in aging services.

LIFE EDU also presents the largest senior event in Oklahoma, the Senior LIFEstyle & Wellness Expo. Held each year at Expo Square, 1,500 attendees visit over 150 featured booths, attend presentations, enjoy lively entertainment, and utilize other helpful services available throughout the day. 64 Number of LIFE EDU presentations held

21 New programs this year

KIM LIFE EDU PARTICIPANT

What were you able to gain through the LIFE EDU class(es) that you attended?

“You actually learn something at all these classes. I always pick up an “ah ha” moment, especially when it comes to health topics. I usually find something that will motivate me to work towards improving my health.”

What place within the larger community would you say these classes fill?

“For one thing, it helps people get out and see others. The classes provide information the community needs. Then, the [Vintage] magazine also has great material to help on a variety of topics. It is good information to work towards improving my health.”

VINTAGE PUBLICATIONS

60,870 Vintage Magazine readers

30,000 Tulsa Vintage Guides distributed annually

20,000 Oklahoma City Vintage Guides distributed annually

LIFE’s award-winning publication focuses on the interests of the 55-plus population. Timely topics keep readers in the know about issues important to them such as healthy aging, financial wellbeing, travel tips, brain games, recipes, things to do around town, and more.

For people who find themselves in need of information regarding care options for seniors, LIFE’s two Vintage Guides provide a variety of resources and services available for seniors both in Northeast and Central Oklahoma. Both guides feature housing options, healthcare, hospice and specialty services, and other resources for assistance.

All three publications have proudly received numerous national and state awards.

ASHLEY, SOCIAL WORKER

SAINT FRANCIS HOME HEALTH

“My patients find the Vintage Guide EXTREMELY helpful, as do I and the nurses I work alongside. I am so thankful to have this resource to give to the patients that is well organized and tangible.”

LISA, COLLINSVILLE

“I so enjoy this beautiful magazine. It is outstanding.”

TRANSPORTATION

For many seniors, transportation challenges create a hinderance to good health and vitality. Whether obtaining healthy food, getting to medical appointments, or ensuring social interactions, a lack of access to resources deters independence.

27,386 One-way trips for PACE medical appointments and seniors at large

The fleet of LIFE Senior Services vehicles continues to grow and better serve the community. LIFE’s transportation service helps aging-in-place people with their basic needs. Amenities include wheelchairaccessible passenger vans that can comfortably accommodate everyone regardless of their mobility needs. LIFE’s helpful drivers give PACE participants and others a safe and dependable way to attend Adult Day Health, go grocery shopping, and receive needed healthcare.

How has your life changed as a result of this program?

“After my stroke I had been at home and not interacting with other people. Since I no longer can drive LIFE provides transportation for me. The drivers are friendly and helpful. PACE and the ADH program have been wonderful. I can come and interact with other people because they have a lot of social activities, and they help with everything. I can’t wait for the move to Roma Berry and the new art room.”

JEANNE PACE PARTICIPANT

LIFE VOLUNTEERS

468 Seniors in the Volunteers for LIFE Program

91,078 Volunteer hours served $2,465,119 Money saved as a result

123 Give 5 graduates

Volunteerism for seniors provides a meaningful opportunity to gain a sense of fruitful endeavor, create positive social interactions, and generate meaningful impact to the community. Studies show that remaining active and involved promotes healthy aging. The Volunteers for LIFE program provides a multitude of engagement opportunities throughout the organization, such as helping seniors with tax preparation or Medicare Part D assessment, participating with the Knittin’ Kittens, as well as assisting in planning, prepping, and staffing LIFE’s amazing events.

Additionally, LIFE maintains partnerships to provide volunteer opportunities with 100 agencies, all of which provide vital services in the Tulsa area. Tulsa has an amazing philanthropic sector and LIFE helps coordinate the perfect fit for nearly anyone’s schedule or aspirations. LIFE also offers the innovative Give 5 civic matchmaking program. Participants spend one day a week for five weeks, enjoying each other’s company, learning about a variety of social service organizations, and touring facilities designed to facilitate informed volunteer decisions. Seniors volunteering with LIFE find purpose and meaning in retirement.

KAREN AND DARLENE

GIVE 5 GRADUATES AND VOLUNTEERS

How did the Give 5 program impact you?

“The Give 5 program was an awesome experience. Everyone in the group brought different talents, skills, and experience to the table. Going behind the scenes at various agencies, we met their volunteers and saw the impact on those they serve. Regardless of my talent or strengths, if I could help just one person I would have done my part. I would recommend this program for anyone looking for volunteer opportunities.” - Karen

LIFE PACE

249 Participants

11,486 Home Visits

13,282 Hours of home care provided

For people who wish to continue living at home, LIFE offers the Program of All-Inclusive Care for the Elderly. PACE offers comprehensive senior healthcare for those who qualify. The collaborative work among medical professionals, nutritionists, and social workers, as well as physical, speech, and occupational therapists maximizes independence and positive health outcomes, while dramatically reducing hospitalization rates.

In addition, LIFE’s Home Care support staff assist with tasks like grocery shopping, cooking, housecleaning, personal care, and grooming. Specialists inspect and modify the home environment to ensure proper safety measures such as grab bars and wheelchair accessibility. Regardless of mobility needs, participants receive transportation to the LIFE PACE/Adult Day Health Centers for healthcare, services, nutritious meals, and special activities.

The PACE program results in older adults maintaining dignity and independence in their home for as long as possible.

The shortage of affordable housing in the Tulsa area presents a significant hurdle for seniors of limited means. LIFE’s Vintage Housing offers a safe, clean, affordable option for many seniors. Residents live in independent apartments, along with each community providing common spaces for social encounters, where friendships can flourish and a range of community services are made accessible.

Apartments include a full-size kitchen, comfortable living area, private bath, and either one or two bedrooms. Inset entries create a “front porch” that residents often decorate to welcome neighbors and friends. This program has received numerous regional and national awards.

LIFE’s Vintage Housing fosters independence, social interaction and the ability to age in place with dignity.

living independently in affordable

EVENTS

In 2023, LIFE celebrated its 50th anniversary and the 26th anniversary of our flagship gala event, Celebrate LIFE. The event was titled Solid Gold, and that it was. Highlighting the success and growth of LIFE Senior Services over 50 years, the event committee pulled out all the stops bringing back live music and dancing well into the night. Celebrate LIFE Solid Gold also saw the largest attendance ever for a LIFE gala, as well as the single greatest fundraising success for a LIFE event. Oh what a night!

COMING SOON: In the coming months look forward to Vintage Spirits, a new event in support of Vintage Housing, one of LIFE’s two affiliate organizations.

For more information about special LIFE events, go to lifeseniorservices.org/events or contact Pamela at (918) 938-7633 or pwright@lifeseniorservices.org.

DISCOVER LIFE

LIFE Senior Services celebrates each and every donor, volunteer, partner and advocate in the community who shares our mission to provide seniors with safety, independence and dignity as they move through the aging process. Thank you for supporting LIFE Senior Services.

LEARN MORE:

LIFE Senior Services call LIFE’s SeniorLine (918) 664-9000 or toll-free (866) 664-9009

visit www.LIFEseniorservices.org email info@LIFEseniorservices.org

@facebook.com/LIFEseniorservices

@instagram.com/LIFEseniorservices LIFE AFFILIATES LIFE PACE call (918) 949-9969 visit www.LIFEPACE.org Vintage Housing call (918) 664-9000 visit www.lifeseniorservices.org/vintagehousing

WHO WE ARE AND WHAT WE DO

OUR MISSION OUR VALUES

To promote and preserve independence for seniors.

CLIENT CENTERED

Develop healthy, compassionate relationships with those that we serve and continually strive to support our mission in all that we do.

COLLABORATIVE

Build effective relationships and demonstrate concern for meeting others needs in an exceptional manner.

ADAPTABLE

Cooperate and work collaboratively towards solutions, remain open-minded, flexible and demonstrate a willingness to learn.

EXCEPTIONAL STEWARDS

Manage resources responsibly including time, money and property.

SELF-RESPONSIBLE

Be accountable for actions in regards to personal and professional responsibilities and pay attention to detail.

RESPECTFUL OF OTHERS

Create an atmosphere of valuing and accepting others.