Martin & Co Keighley 2 North Street, Keighley, BD21 3S 01535 669588 www.martinco.com Martin & Co Saltaire 1 Daisy Place, Saltaire, BD18 4NA 01274 589132 What makes your branch di erent from your competitors:
Jon Huby
Although we are a national branded agency, we a more akin to a family business both in size and approachability. Our clients love the fact that they can pick up the phone and speak with a familiar contact. This also helps if we have to have di cult conversations about a tenancy.
What qualities do you need to be a successful estate agent & why?
K E I G H L E Y & S A LTA I R E
W e s t Yo r k s h i r e
Customer-focused personal approach, great listener maintains a sense of humour.
Jon Huby Lettings Manager & Valuer saltaire@martinco.com keighley@martinco.com 12 years estate agency experience Guild Of Lettings & Management Distinction
Our clients love the fact that they can pick up the phone and speak with a familiar contact.
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I started my own online agency without a single customer so it was fairly daunting. I quickly built up clients through networking and recommendations.
What do you recommend that a seller or landlord should do prior to calling in an estate agent for a valuation? Check the online reviews and speak to people who have used the agency to get a feel for the service they can expect. For letting they need to ask themselves how emotionally attached they are to the property on a scale of 1-10.
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What makes you di erent from your competitors:
How did you get into real estate? Do you remember your rst day?
What do you think of the estate agency phrase ‘People Not Property’? This is absolutely a people business. Listening to and understanding an individual's needs is essential to progressing in your career.
Married, 3 kids, active sportsman- gym, walks
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Resilience, people skills and patience along with a sense of humour.
People skills & patience along with a sense of humour.
What do you recommend to sellers/landlords in preparing their home prior to marketing?
First impressions count. Make sure your property is clean, well decorated and clutter free.
What are some important questions a seller or a landlord should ask you on a listing presentation & why? What is the vetting process for tenants? How long does the letting process take? What happens if a tenant doesn’t pay?
4 - Reputation The Estate Agent Magazine
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