January Business Matters 2017

MEMBER NEWS

MEMBER SNAPSHOTS

MESSAGE FROM THE CHAIR

BUSINESS MATTERS Y M O

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January 2017

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CONTENTS BUSINESS MATTERS January 2017

Business Matters is a bi-monthly publication of the Greater Victoria Chamber of Commerce and a key business resource targeted to 2,000 business leaders in our community.

The Greater Victoria Chamber of Commerce is a progressive, inclusive and dynamic community leader. It is a supportive resource for business people who wish to learn, grow and create a stronger business and a more robust and sustainable community.

To advertise in Business Matters, contact us at: The Greater Victoria Chamber of Commerce 100-852 Fort St. Victoria, BC V8W 1H8 250-383-7191 chamber@victoriachamber.ca

The 34th Annual Dinner Auction Gala took place on November 25 at the Union Club of BC. Turn to page 16 to see more photos.

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Message from the Chair

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Steering Advocacy

Al Hasham, the Chair of the Greater Victoria Chamber of Commerce reflects on 2016 and the plan for 2017.

Getting things done requires planning, a vision and a whole lot of work. The Chamber has identified seven priority areas for a vibrant community.

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Member News

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34th Annual Dinner Auction Gala Recap

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Chamber Events: Something for Everyone!

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Introducing Our New Members!

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Member Snapshots

New appointments, openings, partnerships and awards. Keep up to date with what is happening in our community.

See a section of the photos and an event recap from the fabulous and fun event.

Nothing can duplicate the moment when you meet face-to-face with the connections you need to do business.

Welcome to those who’ve decided to join the people who get things done. Membership—it's about the company we keep.

The strength of The Chamber is our members. This month get to know Manjinder Benning, Michael Black and Daisy and Adam Orser.

Publication Mail Poste-Publications 40005319

BUSINESSMATTERS | JANUARY 2017

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CHAIR'SMESSAGE As I start my second year as Chair of the Greater Victoria Chamber of Commerce (The Chamber), I’m pleased to report on some of our accomplishments in 2016.

In April, we said good bye to The Chamber’s Greater Victoria Development Agency (GVDA), and hello to the South Vancouver Island Prosperity Project. After months of work with engaged municipalities and stakeholders committed to a regional economic vision, this new non-profit society was launched. Prosperity Project is dedicated to regional economic development and is funded by public and private participants. As a Prosperity Project partner, The Chamber looks forward to our continuing collaboration to bolster and build our regional economy.

In December, we wrapped up The Chamber’s three-year Trade and Investment program, an innovative program supported by both visionary local stakeholders and Western Economic Diversification Canada. Since its launch in April 2014, this program aimed to expand international business activity and attract foreign investment to Greater Victoria. We are very proud of this program’s successes, and expect its outcomes to support local businesses well into the future.

In June, our long-time CEO, a staunch advocate of Greater Victoria business, Bruce Carter, moved on to be President and CEO of Wes-Tech Irrigation Supply Ltd., while seasoned management consultant Catherine Holt quickly and efficiently assumed the mantle of Chamber CEO. MEMBERSHIP For 154 years, our strength has always been in our active membership. We have a stable base of 1,400 members, with 42 percent who have been proud members for over 10 years (and five percent have been members for over 50!).

Our Chamber’s member-only services directly support members’ businesses, and include rate advantages on insurance and discounts on a number of products and services such as credit card processing, fuel, and office supplies. In 2016, we welcomed TD Insurance Meloche Monnex to The Chamber, which offers member organizations and their employees preferred home insurance rates. As the Chair and a long-time member, I am proud to see all that we do to provide exceptional value for our member organizations.

EVENTS Chamber events enable our members to develop professionally and make the connections they need to succeed. As well they help to shape informed dialogue and grassroots advocacy to support business growth. In 2016, The Chamber hosted 68 events, which were attended by nearly 6,000 people. From our high profile annual business awards to CEO breakfasts, from YYJEats to the ever-popular Auction Gala, we take great pride in our consistent delivery of high quality and engaging events.

ADVOCACY As the largest and most influential business group in Greater Victoria, The Chamber is the business community’s voice of business, advocating for an optimum operating environment that is conducive for business growth and success. Chamber advocacy is a unique service that differentiates The Chamber from other membershipbased associations throughout Greater Victoria.

In 2016, Chamber staff, board directors and volunteers did an outstanding job engaging, supporting, and informing the business community. We published 230 pieces relating to The Chamber’s views and its advocacy work. We hosted six events with elected officials and business leaders. All that on top of countless articles and commentary in the media as well as shared via our social media channels.

We regularly met and corresponded with elected officials—and will continue to do so—at all levels of government to ensure business interests were represented. We met monthly with Victoria Mayor Helps and key regional business organizations, as well as with regional mayors throughout the year. We presented to the BC Select Standing Committee on Finance and Government Services in October and the BC Caucus of the Federal Government in March. And we met with South Island MLAs and various provincial ministers on issues that matter to our members.

The Chamber also continues its long history of leveraging the power of the BC Chamber of Commerce and the Canadian Chamber of Commerce’s network, joining our voice with over 200,000 businesses across Canada to maximize our influence and impact.

With all that engagement and activity, it only makes sense that we saw such movement on a number of longstanding Chamber priorities.

We saw the start of construction on the McKenzie Interchange to alleviate the largest and most dangerous traffic bottleneck on the Island. The Province announced $75 million in new funding for affordable housing in Greater Victoria, which will help house workers earning low to moderate incomes.

Thanks to the Project Board, put in place at the insistence of the Province, we are finally moving forward with the Core Area Wastewater Treatment Project. We should hear the results of the Capital Integrated Services and Governance Initiative in January, which should provide our 14 local

“The Greater Victoria Chamber of Commerce is a bright light in the provincial chamber network. There are few that have been as vocal and sustained in their advocacy work—whether advocating for public investment in BC Ferry infrastructure or making the case for economic immigration, the Greater Victoria Chamber makes sure its region’s interests are heard loud and clear!”

— VAL LITWIN, BC CHAMBER OF COMMERCE’S PRESIDENT AND CEO

governments with a clear path towards improved regional governance.

There is more money for the Victoria Regional Transit Commission to build new buses and we’re hopeful the gas tax increase of two cents for bus service will be in the February budget. The B.C. Commission on Tax Competitiveness report to the Minister of Finance recommended the made-inB.C. valued-added tax, which will help strengthen our competitive position nationally and globally. Although these successes may be tied to the upcoming provincial election, we're still pleased to see these results on issues we have championed.

Over the next year, The Chamber will work to enhance the value of your membership as well as advocate on

your behalf. This is where you can plug in. If you have questions about your membership or encounter an obstacle standing in the way of your business objectives, come talk to me, my fellow board members, or The Chamber’s staff.

You are our priority and collectively as The Chamber, we get things done.

I am confident the coming year will be exciting and challenging, full of promise and opportunity. I am excited about the future of Greater Victoria and its vibrant economy. I continue to take great pride in my involvement with The Chamber.

Working together we can make things happen.

I wish you a successful and prosperous 2017.

Al Hasham

BUSINESSMATTERS | JANUARY 2017

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THE CHAMBER IS THE VOICE OF BUSINESS FOR OUR MEMBERS AND THE GREATER VICTORIA BUSINESS COMMUNITY.

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2016 SNAPSHOT OF CHAMBER ADVOCACY ACTIVITIES Elected Official Engagement*

Published Content**

Media Coverage

Local Economy

33

60

47

Government Services

27

46

29

Transportation

18

29

24

Affordable Housing

15

35

19

Labour Supply & Retention

12

28

19

Regulatory Environment

11

12

20

Government Governance

5

20

5

121

230

163

TOTAL

*Including meetings, presentations, and events **All Chamber-generated content except for social media

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BUSINESSMATTERS | JANUARY 2017

AS THE LARGEST AND MOST INFLUENTIAL BUSINESS ASSOCIATION IN GREATER VICTORIA, OUR VIEWS ARE SOUGHT AFTER AND RESPECTED BY GOVERNMENT, BUSINESS LEADERS AND MEDIA. THE CHAMBER IS AT ITS MOST EFFECTIVE WHEN BACKED BY AN ACTIVE AND INFORMED MEMBERSHIP. TO THAT END, WE REGULARLY SURVEY AND ACTIVELY ENGAGE OUR MEMBERSHIP TO BEST IDENTIFY AND ADDRESS ISSUES THAT AFFECT OUR COMMUNITY. TO SUPPORT ITS 2017 ADVOCACY EFFORTS, THE CHAMBER HAS IDENTIFIED SEVEN PRIORITY AREAS: AFFORDABLE HOUSING, CLIMATE CHANGE, LABOUR SUPPLY AND RETENTION, LOCAL ECONOMY, LOCAL GOVERNMENT GOVERNANCE AND SERVICES, TRANSPORTATION AND REGULATORY ENVIRONMENT. IN THIS EDITION OF BUSINESS MATTERS, WE WILL PROVIDE YOU WITH AN OVERVIEW OF OUR ADVOCACY EFFORTS OVER THE LAST YEAR, AS WELL AS OUR ADVOCACY APPROACH FOR 2017.

LABOUR SUPPLY AND RETENTION Members are citing challenges in hiring and housing qualified workers as a barrier to growth.

Addressing current and future labour shortages is a priority to businesses because:

2017 Objective: The Chamber will advocate for government assistance in hiring workers, both foreign and domestic, and access to quality affordable childcare. Further, The Chamber will continue to work collaboratively with local governments and like-minded stakeholders to enhance Greater Victoria's reputation as a world-class place to live, learn and work.

• in July 2016, Greater Victoria had the lowest jobless/unemployment rate in the country, • B.C. has the highest job vacancy rate in Canada, and • the forecast is for continued modest economic growth over the next 18 months, which will further exacerbate the labour shortage.

“Cooks, chefs, construction workers, finance and tech workers are in high

AFFORDABLE HOUSING Members are increasingly concerned about the scarcity of affordable housing available to our workforce, particularly those earning low to moderate incomes. The scarcity of housing inventories is a priority for businesses because: • housing costs are going up every year and the average home is not affordable on the average family wage, and • rental vacancy rates are lower than 1 percent, the lowest in Canada.

“As a Chamber member and an organization working to address housing needs in our region, we are very pleased with The Chamber’s proactive work,” said Greater Victoria Housing Society’s executive director, Kaye Melliship. “To seriously address the wide range of

demand,” said Frank Bourree, CEO and owner of Chemistry Consulting Group Inc. and GT Hiring Solutions. “Expensive workforce housing and the low vacancy rate makes it very difficult to speed up inmigration.”

The Chamber’s position is that efficient immigration processes and relevant immigration targets as well as domestic mobility programs allow employers to effectively compete for talent.

2017 Objective: The Chamber will advocate for the local, regional, provincial and federal governments to invest in methods to reduce private market housing prices as well as stimulate housing and rental inventories. In addition, The Chamber will advocate to increase the supply of affordable housing accessible to employees on low to moderate incomes.

housing issues in this region will take a concerted effort from all levels of government and the private for-profit and non-profit sector. ” The Chamber’s position is easy access to housing—both rental and ownership— supports the labour needs of today and tomorrow.

2017 POLICY AND GOVERNMENT AFFAIRS COMMITTEE The Policy and Government Affairs Committee makes policy recommendations to The Chamber's Board of Directors regarding public policy issues of importance to the business community.

“It is my privilege to chair this committee for the third year in 2017,” said Policy and Government Affairs Committee Chair Mark Mawhinney. “In 2017 we are focused on researching and recommending policies that are closer and more tangible to our membership.”

• Chair: Mark Mawhinney, Odlum Brown Ltd. (Victoria)

• Vice Chair: John Wilson, Wilson's Group of Companies

• Ian Batey, IPB Consulting Services • Frank Bourree, Chemistry Consulting Group Inc. and GT Hiring Solutions

• • • •

Sara Burchnall, Royal Bank of Canada Carmen Charette, University of Victoria Gary Kinar, Kinar Curry Lawyers Captain (Navy) Steven Waddell, CFB

CLIMATE CHANGE Members are concerned with climate change and how the effects of climate change-related legislation, regulation and taxation will increase their operational costs, and affect their ability to grow and attract investment. The reduction of greenhouse gas emissions and effective management of the impacts of climate change is a priority for businesses because: • our approach to climate change management affects the ability to compete with other jurisdictions, • conversion to green technology is expensive, and effectively managed transitions can be critical to business sustainability, and • at the same time there will be many business opportunities for innovation and new solutions.

The Chamber had Jonathan Wilkinson, Parliamentary Secretary to federal Minister of Environment and Climate Change, speak to a sold-out crowd at a Business Leaders luncheon, which sparked further discussion and highlighted a need to specifically address this area as a policy priority area.

“Numerous studies have shown the cost of inaction on climate will be far greater than the cost of action now,” said Sierra Club of BC’s Executive Director, Bob Peart.

“Businesses and jurisdictions that seize the opportunities and lessen the threats presented by climate change will gain an increasing competitive advantage over those that don’t.”

The Chamber’s position is economic prosperity goes hand-in-hand with environmental sustainability.

2017 Objective: As a newly adopted policy area, our advocacy will build on the existing work of The Chamber and Greater Victoria businesses to support environmental sustainability. The Chamber will advocate for solutions that work best for business while supporting public goals for emission reduction and promoting how businesses can also lead through innovation and example.

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• Brian White, McElhanney Consulting Services Ltd.

• Don Roughley, Ex-officio

BUSINESSMATTERS | JANUARY 2017

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LOCAL ECONOMY Members are aware that government support to economic development has been historically under-resourced and has lacked a regional focus, thereby impacting their ability to grow and to attract investment. Continued and sustained investment and support to business growth is a priority to businesses because:

PROPERTY TAX AND COMPETITIVENESS The November report by the independent Commission on Tax Competitiveness to the Minister of Finance, aimed to further enhance competitiveness for businesses in B.C. The Commission found that the single most important issue facing B.C. businesses is the province’s current Provincial Sales Tax (PST) structure—a sentiment reflected by the B.C. Chamber of Commerce and the Greater Victoria Chamber of Commerce.

• while real GDP growth has improved in 2015 to 1.7 percent, this is after years of stagnant growth. Victoria Census Metropolitan Area (CMA) ranked almost last out of Canada's 28 metropolitan areas with populations greater than 100,000 during the years from 2011 to 2014 and among those years we experienced negative growth in 2013 (-0.2 percent).*

The Greater Victoria Chamber of Commerce was pleased to read the report’s short-term recommendations to address issues relating to the complex administration of the PST. We were particularly pleased to read the report’s focus on the made-in-B.C. valued-added tax (VAT), which will simplify tax-related administration. The VAT will help strengthen our competitive position nationally and globally, helping to attract visitors, workers and investment to Greater Victoria, supporting local businesses.

The Chamber worked collaboratively with a large variety of regional stakeholders to create a regional economic driver: the South Island Prosperity Project. The initiative has been funded by many local governments, private companies, universities and associations as a regional effort to improve our economy.

The Chamber’s position is that fair and competitive residential and business taxes, a competitive cost of living as well as a regional approach to economic development contributes to a healthy, resilient and growing economy.

We were disappointed to read this statement in the report: “non-residential property taxation in B.C. does not affect business competitiveness generally”. What we most often hear from local business leaders and owners is their commercial property taxes do not stand the test for value.

We question whether a municipality can justify its decision that determines a business consumes up to four times more municipal services than a resident.

2017 Objective: The Chamber will advocate for the judicious use of taxpayer dollars, creation of better jobs, attraction of external investment, and for the diversification and growth of our vibrant economy. The Chamber will actively champion a regional approach to economic development. *Source: Conference Board of Canada

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LOCAL GOVERNMENT – GOVERNANCE Members are frustrated with the cost—in terms of dollars, time and energy—to operate in more than one municipality.

In addition, members are concerned that Greater Victoria’s reputation and ability to compete with other jurisdictions can be impacted by its inability to deliver regionally. The improvement of regional and local governance is a priority to businesses because: • there are conflicts of interest when local politicians are also decision-makers for the CRD, • the City of Victoria bears the majority of costs, e.g. policing, homelessness, as the region’s core, and • higher levels of governments consider our issues and funding requests as those of small municipalities versus one of Canada’s 20 largest cities.

In November 2014, 8 of Greater Victoria’s 13 municipalities were each asked a governance-related question on the ballots. As could be expected, the different questions resulted in a wide range of results. In the end, seven out of eight

municipalities—or 56,134 out of 75,170 voters within 8 of the 13 municipalities— leaned towards some course of action, which we believe is a strong indicator that voters are aware of a problem with local government.

The Chamber advocated for the B.C. government to conduct a regional governance study to determine options for efficient municipal service delivery and governance. The Ministry of Community, Sport and Cultural Development launched the Capital Integrated Services and Governance Initiative, with an expected release date of early 2017.

The Chamber’s position is that effective local governance supports business success and growth.

2017 Objective: The Chamber will advocate for better governance through fewer governments.

Specifically, for the Province to develop realistic options for improved regional governance through the amalgamation of local governments as well as for local governments to commit to regional approaches.

2017 BOARD OF DIRECTORS This influential board works with decision-makers at all levels of government to support our region’s business interests as well as maximize the value of membership with The Chamber.

“Our election process attracts highly skilled and experienced candidates from diverse backgrounds,” said Chamber Chair, Al Hasham. “We look forward to our work supporting our members and representing the region’s business community.”

EXECUTIVE Chair - Al Hasham, Owner of

DIRECTORS • Carmen Charette, Vice-President

Vice Chair - Dan Dagg, President of

• Lise Gyorkos, President and Co-

Past Chair - Frank Bourree, CEO and Owner of Chemistry Consulting Group Inc. and GT Hiring Solutions

• Gary Kinar, Lawyer and Owner of

Treasurer - Kris Wirk, Partner with

• Natasha Reger, Owner of The

Secretary - John Wilson, CEO of

• Mark Smith, Chief Experience

Maximum Express Courier, Freight & Logistics and Max Furniture

Hot House Marketing

Dickson Dusanj & Wirk

Wilson's Group of Companies

Executive Member-at-Large -

Patricia Jelinski, CEO of United Way of Greater Victoria

Executive Member-at-Large -

Mark Mawhinney, Investment Advisor at Odlum Brown Ltd. (Victoria)

External Relations at the University of Victoria

owner of Page One Publishing Inc. (Douglas, YAM and Salt magazines)

Kinar Curry Lawyers Reger Group

Officer with Query Technologies Corp.

• Captain (Navy) Steve Waddell, Base Commander CFB Esquimalt (appointed)

EX-OFFICIO MEMBERS • Catherine Holt, CEO of the Greater Victoria Chamber of Commerce

LOCAL GOVERNMENT – SERVICE DELIVERY Members are increasingly concerned about the financial burden placed on businesses as well as the impact that inadequate service delivery has on their ability to grow and to attract investment.

The effectiveness and efficiency of local government’s service delivery is a priority to businesses because: • responsibility for public safety is fractured, which can lead to the perception that Greater Victoria is not safe, thereby affecting decisions to visit, live, or do commerce in the region, • the Canadian Federation of Independent Businesses 2016 report has the average property tax gap ratio between residential and commercial on Vancouver Island in 2015 at 2.71, which is above the provincial average of 2.6. In particular, North Saanich was at 4.83, Colwood at 3.95, Saanich was at 3.4 and Victoria at 3.12, and • The Chamber advocated for assistance moving our sewage project forward. In March 2016, B.C. Minister of Communities, Sport and Cultural Development, Peter Fassbender, stepped in, working with the CRD to set up a Project Board with the right people to get sewage treatment back on track.

“Partnerships are key when it comes to community health and public safety,” said Victoria Police Department’s (VicPD) Acting Chief Del Manak. “That is why VicPD continues to advocate for enhanced cooperation among the law enforcement agencies of southern Vancouver Island. As a long-standing member of the Greater Victoria Chamber of Commerce, VicPD is proud to be part of the ongoing conversation about how all police agencies can work together to better serve the citizens of this region.”

The Chamber’s position is that efficient and cost-effective municipal services support business success and growth.

2017 Objective: The Chamber will advocate that local governments work to enhance the effectiveness and efficiency of municipal service delivery so as to reduce the burden on businesses and improve Greater Victoria’s reputation as a region.

• Shaun Cerisano, Chair of Prodigy Group

BUSINESSMATTERS | JANUARY 2017

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TRANSPORTATION Members are concerned about increasing vehicle travel times, aging/inadequate transportation infrastructure such as Belleville International Ferry Terminal, disproportionate and costly approaches to non-vehicle related transportation modes, and affordability of BC Ferries fares. The regionalized approach to transportation is a priority for businesses because: • commuting and road traffic in general are becoming more time consuming, especially to and from Westshore communities, and • road design and planning for major routes and infrastructure, such as the Johnson St Bridge, Belleville Terminal, and McKenzie Interchange are treated as if they are the responsibility of a single municipality.

The Chamber advocated for improved regional transportation, specifically improvements to the McKenzie Interchange. The Ministry of Transportation broke ground on the McKenzie Interchange project in September 2016.

“With 58 percent of transportation movements in the region crossing municipal boundaries, it is imperative that a regional lens be placed on transportation,” said CRD Board Chair, Barbara Desjardins. “Being able to move between municipalities is not only vital to the economic success of the region, but also provides access to health, recreation and social structures that make our region so vibrant.”

The Chamber’s position is that a fast, easy and reliable regional transportation system will attract and retain workers and investors, and support key sectors such as tourism.

2017 Objective: The Chamber will advocate for regional approaches to transportation, such as a transportation commission with multimodal planning responsibility as well as fair and transparent approaches to infrastructure planning.

2017 FINANCE AND AUDIT COMMITTEE The Finance and Audit Committee works to ensure the financial responsibility of The Chamber's Board of Directors by reporting to and advising the Board on financial and audit issues.

“The Chamber is proud to stand independent of government funding, allowing us to advocate on behalf of our members without conflict of interest,” says Finance and Audit Committee Chair Kris Wirk. “For the committee that means there is an extra diligence in ensuring that our members’ dollars are being put to their best use and The Chamber has a solid financial bedrock upon which to do business.”

• Chair: Kris Wirk, Dickson Dusanj & Wirk • Dustin Clark, Obara & Company • Ashley Finch-Field, Collins Barrow Victoria Ltd. • Moira Hauk, Coastal Community Credit Union • Mark Smith, Query Technologies Corp.

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REGULATORY ENVIRONMENT Members are increasingly aware of the need to adapt and evolve to meet customer demands, such as to offer more convenience, lower prices and increasingly unique customer experiences. Members are concerned that emerging business models such as Airbnb and Uber affect traditional industries, and existing regulations disadvantage them. Ensuring a fair and competitive business environment is a priority for businesses because: • unregulated Uber, Airbnb and related companies create an unfair competitive environment compared to regulated taxis, hotels, etc., • illegal marijuana dispensaries may disadvantage Greater Victoria businesses, and

CONCLUSION

2017 Objective: The Chamber will advocate for creation/review of regulatory and legislative frameworks at all levels of government, that provide for a fair and competitive environment.

These seven advocacy objectives for 2017 will support our work as the voice of business. Given the B.C. provincial election in May, The Chamber is working hard to ensure that the political parties understand the needs of Greater Victoria businesses by providing common sense, practical solutions. After the provincial election, it will also be important to ensure the elected government hears from The Chamber as there may be new ministers in portfolios as well as new MLAs.

• the Province announced in November that all types of B.C. businesses will be able to apply for a liquor license effective Jan 23, 2017, affecting currently licenced businesses.

The Chamber’s position is that welldesigned and effectively enforced regulations and legislation supports businesses, protects consumers, and contributes to healthy communities.

Steering a path to ensure an environment conducive for business growth and success is a complex journey but well worth the work.

2017 GOVERNANCE COMMITTEE The Governance Committee monitors board development, reviews The Chamber’s bylaws and acts as a nominating committee for external appointments.

“The Chamber is over 150 years old and one of the most respected and influential member organizations in the region,” said Governance Committee Chair Dan Dagg. “You don’t get there without good governance. Our success is a testament to the tremendous talent of the staff and

volunteers that we have been able to attract over all these years.”

• • • •

Chair: Dan Dagg, Hot House Marketing Vice Chair: Patricia Jelinski, United Way of Greater Victoria Carmen Charette, University of Victoria Mark Smith, Query Technologies Corp.

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{MEMBERNEWS} Business Community Honours Mel Cooper Local philanthropist and businessman, Mel Cooper will receive The Chamber's Governors' Lifetime Achievement Award at the 2017 Greater Victoria Business Awards on Thursday, April 20, 2017.

"Mel is a great community leader and is very deserving of this award," said Chair of the Board of Governors, Frank Bourree. "The impact he has on this community as both a businessman and an active volunteer on countless charities and boards is profound."

Mel is as well-known for his business acumen as he is for his work with local charities as well his many hours volunteering on boards across the region. He had a long career in radio and as owner, helped to establish CFAX 1070 as a major media player.

Mel's current projects include acting as Chair of the TELUS Victoria Community Board. Mel is a recipient of the Order of Canada (1989) and the Order of British Columbia (1992).

CFAX 1070: member since 1995 TELUS: member since 1962

environmental sustainability.

"This event demonstrates the high quality work being done across the country, and it's an honour to be recognized by our peers in this way," said Hemlock Printers President and COO Richard Kouwenhoven. "The work on display and the stories told by the winners reinforce that our industry isn't standing still, but rapidly evolving with the changes in technology and customer needs."

Hemlock Printers Ltd.: member since 2003

Protecting the Great Bear Rainforest Mel Cooper

National Print Awards At the Canadian Printing Awards in Toronto, Hemlock Printers was acknowledged as a national print leader, winning ten awards, including six Gold (the most of any printer across Canada), two Silver and two Bronze.

The awards recognize Canada's best in printing, new print technology and

For their work on the Great Bear Rainforest Agreements, Sierra Club BC—in partnership with other organizations—have won the Buckminster Fuller Institute's (BFI) Fuller Challenge Award and the 2016 EarthCare Award bestowed by Sierra Club US. The Great Bear Rainforest Agreements protect 85 percent (3.1 million hectares) of the region's coastal temperate rainforest which will be

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{MEMBERNEWS} permanently off limits to industrial logging. The remaining 15 percent (550,000 hectares) will be subject to the most stringent legal standards for commercial logging operations in North America.

Sierra Club BC: Members since 2016

Another Home Run for HarbourCats!

Victoria has been announced as the host for the next two national men's baseball championship tournaments—the 2017 and 2018 Baseball Canada Senior Championship.

A group spearheaded by the Victoria HarbourCats submitted a bid to host the tournaments taking place in the third week of August 2017 and 2018.

Victoria HarbourCats: member since 2012

Expanding Flight Destinations Helijet International has expanded its service to include weekend flights between Nanaimo and Vancouver.

Helijet currently offers six roundtrips each day between its Nanaimo Harbour Heliport and Vancouver Harbour locations. The expanded service will see Helijet offer three roundtrips a day on Saturdays and Sundays.

"Since starting service to Nanaimo and the mid-island, we've had many conversations with business and

leisure travelers about weekend service," said Rick Hill, Helijet Vice President of Commercial & Business Programs. "Our Vancouver Island and our Lower Mainland customers have all said they would welcome the addition of weekend service."

Helijet International Inc.: member since 1987

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Launching a Successful Rebellion Mandy Farmer, president & CEO of Accent Inns, has been recognized as Hotelier of the Year by the Pinnacle Awards, recognizing her decades of work within Canada’s tourism industry.

From the development of the company branding and the accompanying, “different…in a good way,” tagline, Farmer has driven the innovation behind Accent Inns for close to a decade. Additionally, she created Accent Inns 'Bike Love' program and took the lead on making rubber ducks one of Accent Inns most recognizable pieces of marketing collateral.

In 2014 Mandy reinvented a limitedservice motel property into the funky, fresh Hotel Zed. Complete with vinyl listening stations and comic books in the bathrooms, it was a hit. The success of the retro hotel in Victoria inspired Mandy to open a second location in Kelowna this past summer.

Accent Inns: member since 1992

...exceeded expectations...

...a great return on investment... ...enthusiasm for learning and leading... ...we will be extending continuing contracts...

...sheer winners! ...brought fresh ideas and a willingness to learn...

Co-operative Education Program and Career Services uvic.ca/employers 250.721.6616

A Helijet helicopter at Helijet's Nanaimo Harbour Heliport.

Co-operative Education and Career Services camosun.ca/cese 250.370.4100 BUSINESSMATTERS | JANUARY 2017

13

ing things, take charge of HEARING HEARINGLOSS LOSS IN IN THE WORKPLACE your health and give us a

THE WORKPLACE

In my job as an Audiologist, I help The good news is that today’s people manage their hearing. high tech hearing aids are SixtyIn percent of as Canadians with extremely effective Institute at mitigating my job an Audiologist, Better Hearing hearing losspeople are in the workforce completely eliminating the I help manage their orshowed that unaddressed and it’s often the onespercent closest to hearing.

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If aids are extremely you effective What are you missing? any hearing aid”. It’s difficult to suspect you are missing things, at mitigating or completely myare favourite quotes take knowOne whatof you missing in charge of your health eliminating the issue. and is “hearing more visi-give us a call for a comprehensive the workplace andloss howisoften Why Wait? ble than any hearing you don’t respond to a name aid”. hearing assessment. It’s covered difficult tofrom know what under call. AIt’s recent study Better your Chambers Insurance People often wait too long youInstitute are missing inthat the work-benefits.

Hearing showed Your benefits mayuntil also it to address this issue, place and how often you unaddressed hearing loss can help with the problematic cost of a hearing becomes for respond to atoname aid. the them. If posedon’t significant barriers If apeople hearingaround loss is workplace call. A performance, recent studycareer from you suspect youhearing are missproductivity, related, testing and aids success and lifelong earnings. are fully covered by WCB.

call for a comprehensive hearing assessment. It’s covered under your Chambers Insurance benefits.

Your benefits may also help with the cost of a hearing aid. If a hearing loss is workplace related, testing and hearing aids are fully covered by WCB.

Dr. Erin Wright

M.Sc., Au.D, Audiologist

Dr. Erin Wright Broadmead Hearing Clinic M.Sc., Au.D, Audiologist

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14

BUSINESSMATTERS | JANUARY 2017

oakbayhearing.com

{MEMBERNEWS} Fresh to Greater Victoria Whole Foods In November Whole Foods Market opened their 40,000-sq ft store located in the Uptown Shopping Centre—the company's 12th location in Canada.

Saanich Mayor Richard Atwell and Chamber Chair Al Hasham joined Whole Foods Market leaders, local suppliers and community partners to welcome shoppers when the doors opened.

"We've long believed that Victoria would be a wonderful home for a new store because of our shared values," said Angela Lorenzen, president of Whole Foods Market's Pacific Northwest Region. "Like us, this community is a champion for strong, local food systems and believes in environmental stewardship."

Whole Foods Market: member since 2016

An artist’s rendering of the final —predominately residential—phase at Uptown.

New Music Director The Victoria Symphony has appointed Christian Kluxen as the new Music Director 2017/18.

"After a thorough search, we're thrilled to have someone of his talent lead the orchestra. His musicality, vitality and charismatic energy are a huge asset to the Symphony and to Victoria," said Brian Butler, President of the Victoria Symphony Board of Directors. "I look forward to watching the orchestra continue to flourish under his leadership. We're in good hands."

Victoria Symphony: member since 1984

Development Approved The final phase at Uptown, located at the corner of Carey Road and Ravine Way, adjacent to Whole Foods Market, has received unanimous approval from Saanich council.

The tower will have a stepped design, going from 3 storeys to 11, making the structure a total of 14 storeys.

The project will complete the North West end of Uptown Boulevard. Plans include 134 rental suites, ranging in size from studios to two-bedroom homes.

“Uptown is at the centre of an evolving urban core in Saanich and it’s going to become even more vibrant as people continue to move into this area,” said Geoff Nagle, director of development for Morguard Investments Limited.

Uptown - Morguard Investments Ltd: member since 1983

More than just office supplies.

We are Office OutfittersTM. Think Monk... BUSINESS | RETAIL | INTERIORS | TECHNOLOGY 250.384.0565 | monk.ca | sales@monk.ca BUSINESSMATTERS | JANUARY 2017

15

Thank you to everyone who helped make our 34th Annual Dinner Auction Gala at the Union Club on Friday, November 25 a success. To all our generous donors the auction items were fun, valuable and unique. To our sponsors thank you for helping give the annual gala the prestige and pizzazz that our attendees are eager to experience year after year.

For more event photos, visit victoriachamber.ca

We had a great time at this sold-out event, and are pretty sure the 230 business leaders and owners from across Greater Victoria who attended did as well!

2016 AUCTION COMMITTEE

The Chamber will use the money raised to fund Chamber efforts in 2017, helping to keep Greater Victoria's community vibrant, and economy prosperous.

THANKS TO OUR SPONSORS:

Rose Arsenault Kyara Kahakauwila Rahim Khudabux

COURIER, FREIGHT & LOGISTICS

GET CONNECTED WITH THE PRODIGY GROUP’S MONTHLY MINGLES facebook.com/ProdigyGroup prodigygroup.ca

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BUSINESSMATTERS | JANUARY 2017

CALENDAR OF EVENTS JANUARY

FEBRUARY

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2017 Business Awards Information Session January 11 | 12 to 1 p.m.

The Chamber, 852 Fort St.

2017 PRODIGY GROUP COMMITTEE The Prodigy Group provides an opportunity for emerging professionals to develop leadership skills, connect with peers, and gain community project experience.

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Prodigy Group January Mingle January 12 | 5 to 7 p.m.

Island Savings - Mayfair 3195 Douglas St. City of Victoria presents The Chamber & Tourism Victoria Mixer January 19 | 5 to 7 p.m.

Greater Victoria Harbour Authority Ogden Point Pier B Prodigy Group February Mingle February 9 | 5 to 7 p.m.

Fairmont Empress, 721 Government St.

February Business Mixer February 16 | 5 to 7 p.m.

Poppies Floral Art, 800 Yates St. Chamber Week 2017 February 20 to 24 Visit victoriachamber.ca to see all of our events celebrating you!

OFFICE CLOSURE

Family Day February 13

“Our goal is to be the leading resource for emerging professionals and future business leaders in Greater Victoria,” said Prodigy Group Chair Shaun Cerisano. “Whether you want to expand your network, find a mentor, attend a professional development seminar, or just meet a new friend, the Prodigy Group is for you!”

• Chair: Shaun Cerisano BC Children’s Hospital Foundation

• Vice Chair: Julia Livingston The Bay Centre

• Past Chair: Kathy Khouri

Peter B. Gustavson School of Business University of Victoria

• • • •

Lise Gyorkos, Board Liaison Lauren Barnard, TELUS Jason Carter, Metrics CPA Ashley Finch-Field Collins Barrow Victoria Ltd.

• Rachel Paish

Passion and Performance

• Brianna Green, Independent • Ian Slipp, Independent

BUSINESSMATTERS | JANUARY 2017

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BUSINESS 2017

GREATER VICTORIA

NOMINATIONS

OPEN VICTORIACHAMBER.CA/NOMINATE

DEADLINE JANUARY 23, 2017 Business Leadership • Business Person of the Year • New Business • Sustainable Business Practices • Business of the Year • Outstanding Customer Service • Young Entrepreneur of the Year • Innovation • Outstanding Workplace of the Year

NEW CATEGORIES

Non-Profit/Association of the Year Chamber Member of the Year 2016 BUSINESS AWARDS WINNERS

18

BUSINESSMATTERS | JANUARY 2017

{NEWMEMBERS} September 29-December 1

180 Sales and Management Training Sandler Training has a solution for startups and small to mid-size companies to develop sustainable business practices which open a pathway to success.

250-516-9497 www.sandler.com

47 Insights 47 Insights is a B2B marketing agency specializing in profitable lead generation, nurturing and conversion. We deliver digital marketing strategies, marketing campaigns and marketing training.

250-220-0547 www.47insights.com Adept Access Putting accessibility on the map.

250-732-6521 www.adeptaccess.com Coastal Offices Located in Colwood, Coastal Offices provides 24/7 access to private and co-working office spaces, as well as boardroom rentals for Victoria / Westshore businesses.

778- 265-3399 www.coastaloffices.com Depend-A-Dor No matter how small or big the problem, call Depend-A-Dor Repairs & Installation today for garage door services.

250-383-4225 www.depend-a-dor.ca DSSD International Trade Corporation Canadian import export company. We are dedicated to connecting international businesses with international customers.

778- 679-3456 www.dssdinternational.com Elite Training Programs We offer remote and in-person custom coaching packages for competitive athletes or those serious about their health and fitness.

250-412-5079 www.elitetrainingprograms.com Enlightened Business Risk Solutions Business planning, risk management and business continuity solutions for businesses, public sector organizations and not-for profits, we help you clarify and achieve your goals and objectives.

250-644-1692 www.enlightenedbusinessrisksolutions.ca

HRMA Vancouver Island Human Resources Management Association (HRMA) - Vancouver Island is host to 660+ members made up of HR professionals, consultants, and students. We are the provincial body that grants the Chartered Professional in Human Resources (CPHR) designation.

250-479-4235 www.hrma.ca Ideation & Persuasion Bringing a thoughtful, strategic approach to a brand’s opportunities. And then unleashing an abundance of ideas, with honesty & humanity.

250-891-3242 www.dwarner6.com Island Digital Marketing Our approach unifies design, development and product management to create exceptional strategies. We start each project by gathering, analysing and understanding our client’s business goals, the user’s needs and the product requirements. Then we help translate this information into effective and elegant marketing solutions.

250-412-3871 www.islanddigital.marketing Island Tents & Exposition Services Inc. Island Tents is the premier supplier of tents and event management for companies, parties, weddings and governments for any special occasion.

250-385-3541 www.islandtentsandevents.com

Krista V Real Estate Re/Max Camosun Your Victoria Lifestyle Realtor.

250-888-3256 www.kristav.ca League and Williams Specializing in personal injury, estate disputes and marine law our effective litigators get our clients the results they deserve.

250-888-0002 www.leaguelaw.com LifeCycles Project LifeCycles cultivates community health by connecting people with the food they eat and the land it comes from.

250-383-5800 www.lifecyclesproject.ca MacArtney Underwater Technology Group Inc. We are a global supplier of underwater technology specialising in design, manufacturing, sales and service of a wide range of systems to oil & gas offshore operators, surveyors, the renewable energy sector, ocean science institutes and navies.

250-744-0550 www.macartney.com

2017 AMBASSADOR COMMITTEE The Ambassador Committee is a dedicated team of Chamber members from various professional backgrounds who serve as liaison to foster meaningful participation and connection-building as a way of increasing member engagement.

“I’m very much looking forward to working with this engaged group of business professionals that serve as advocates for the organization,” said Ambassador Chair Natasha Reger. “Ambassadors open new doors of engagement for businesses and work to increase member participation and engagement leading to higher retention rates.”

• • • • • • • • • • •

Chair: Natasha Reger, The Reger Group Vice Chair: Kathy Martin, Investors Group Financial Services Inc. Past Chair: Christina Gilbert, Investors Group Financial Services Inc. Tiffany Armstrong, The Union Club of British Columbia James Darnell, Land Story Design Associates Chris Ellsay, Ellsay Home Team/ Sutton West Coast Realty Kim Knudsen, The Oswego Hotel Mark Paul, Chateau Victoria Andrew Peebles, BAASS Business Solutions Jason Pratt, Fairmont Empress Mary Lou Newbold, Mayfair Optometric Clinic

BUSINESSMATTERS | JANUARY 2017

19

{NEWMEMBERS} September 29-December 1

Micron Computing Proudly serving Vancouver Island SMBs for over 20 years. Innovative IT services and support tailored to your needs provided by friendly professionals with extensive experience.

250-380-9812 www.microncomputing.com Miller Fence Miller Fence has been serving the island for over 35 years. We take pride in our work and build quality fence and decks at a competitive price.

250-656-7529 www.millerfence.ca Ocean Island Inn Backpackers Suites Hotel & hostel accommodation for budget travellers and backpackers. Dorms, miniprivate rooms and suites. Lounge serving local craft beers and delicious food from 5-11pm daily!

250-385-1789 www.oceanisland.com

Pacific Landing The Pacific Landing village is located at Havenwood, a gently sloping 12-acre estate on Victoria’s West Shore. The property fronts Esquimalt Lagoon, a protected bird sanctuary, with a view of the Olympic Mountains.

778- 265-8288 www.pacificlanding.ca Pondering Turtles Graphic Recording & Facilitation Pondering Turtles turns ideas, concepts and conversations into visuals, creating powerful connections and productive engagement.

250-532-0803 www.ponderingturtles.com Snider Financial Increase your Wealth | Plan your Retirement | Protect your Future 250-412-3021 www.snidergroup.com

Steve Rhodes Landscaping Ltd Steve Rhodes Landscaping Ltd offers a comprehensive and professional landscaping service, ranging from but not limited to: design, installation, arborist, irrigation, lawns and general maintenance.

250-418-5056 Terrazza Builders Inc. Terrazza Builders is a unique company specializing in quality renovations and custom-built homes for discerning clients.

250-882-5807 www.terrazzabuilders.ca Valentus Independent Distributor (Brent Geransky) Healthy never tasted so good. Functional beverages that provide a new kind of health and vitality. Prevail formulas are designed to provide energy, trim or provide an immune boost.

306-960-1129 miracleenergy.valentus.com Van Isle Paint Inc. With over 20 years of experience, Van Isle Paint is synonymous with quality. Our expertise in residential and commercial painting makes us one of the top painting companies in Victoria, BC. 250-412-3885 www.vanislepaint.com

The Official Partner of Big Dreams.

Vancouver Island Information Systems Ltd. Island grown, managed IT and expert consulting for Vancouver Island’s business community.

250-514-2920 www.viis.ca

Like yours.

We’re in the business of helping small business.

Every day, we’re committed to helping Canadian small businesses grow. With TD’s help, more and more small businesses are realizing their big dreams.

If you’re looking to grow your small business, then we’re looking forward to meeting you.

Brian Gordon Area Manager, Business Banking 250-507-0088 brian.gordon@td.com 1070 Douglas Street Victoria, BC

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The TD logo and other trade-marks are the property of The Toronto-Dominion Bank.

M00572 (0815) ®

20 BUSINESSMATTERS | JANUARY 2017

Victoria Comfort Keepers We help maintain independence and quality of life with local, loving in-home care.

Comfort Keepers provides care services and living assistance, allowing seniors to live comfortably and independently.

778-265-5999 www.comfortkeepers.ca/local-office/britishcolumbia/victoria/ Victoria Escape Games Escape Rooms are year-round, indoor fun.

Ideal for corporate team building, families, clubs, teams, birthdays, stags/stagettes, date nights, or just a group of friends.

250-891-3027 www.victoriaescapegames.com

MEMBER SNAPSHOTS

The strength of The Chamber is our members and the people that run these outstanding businesses. These interviews have been edited for length and clarity. To see the full interviews, or find out how you can be featured, visit our website www.victoriachamber.ca

MANJINDER BENNING Owner and Director of Limbic Media What is the best perk of your job? Getting to use cool interactive lighting technology whenever I want. What is the best part about doing business in Greater Victoria? Oh man, everything LIMBIC MEDIA about this city: the people, SPECIALIZES IN SOUND the tech community, the bike REACTIVE LIGHTING ride to work, the ocean, the FOR ENTERTAINMENT AND trees. Best team-building EVENTS MARKETING. WE ALSO moment or program DO ENGINEERING CONSULTING you’ve ever experienced?

WORK: CLOUD COMPUTING, Drunken karaoke. Do you WEB APP DEVELOPMENT, have a business etiquette HARDWARE/FIRMWARE pet peeve? Timely response to emails and phone calls.

DESIGN. What is your business proudest someone to learn? We are not of? The culture and love that we in control. What is the best advice all have together as a team, we rally you’ve ever received? Good and bad are around art-technology. What was your illusory constructs that we create. Suffering first job? Making pizza. What is one job can be mitigated by practicing this truth. you could never do? Hitman. What are And be kind to yourself. Where can we find you passionate about? Where art meets you on the weekend? In the studio making technology. Favourite place on Vancouver tracks for my EDM project ‘Distant Grand’ Island? My house in Oak Bay. What do you and playing with my daughter. think is the most important life lesson for

Do you believe in aliens? Yes, statistics say so. What’s your favourite event or festival in Greater Victoria? Skafest shows in the Inner Harbour. Where do you like to eat in Greater Victoria? My wife’s restaurant, Be Love. If you had a superpower what would it be? To love without judgement.

LIMBIC MEDIA: MEMBER SINCE 2012

MICHAEL BLACK

business proudest of? No one project, but our charitable contributions that make President of Capital Iron a difference in the community. What is your company’s greatest strength? All of our staff. What is the one thing no one understands or knows about your business? We build a lot of CAPITAL IRON IS outdoor kitchens, hot tubs and A 4TH GENERATION fire pits. What was your first FAMILY RUN RETAIL job? Delivering papers. What are you passionate about?

BUSINESS SERVING Sports, my wife Eveline says VICTORIA SINCE 1934. WE if tiddlywinks were a sport I SELL EVERYTHING FROM would watch it! What do you HAMMERS TO HOT TUBS. think is the most important life THERE’S NO STORE lesson for someone to learn? Treat LIKE IT! others how you would like to be treated.

Where can we find you on the What is the best perk of weekend?

Capital Iron on Saturdays, with your job? Meeting people family on Sundays. What did you want to from all over the world. Everyone that be when you grew up? Grew up?? Where knows me says I like to talk. What is the do you like to eat in Greater Victoria? best part about doing business in Greater Everywhere, Victoria is a foody place.

Victoria? People love to support local businesses and they are proud of Capital CAPITAL IRON: MEMBER SINCE 2004 Iron being theirs. What project is your

BUSINESSMATTERS | JANUARY 2017

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DAISY & ADAM ORSER Owners of the Root Cellar Village Green Grocer What’s your favourite thing about your job? Getting to do what we love every day, and delivering something that Victoria seems to sincerely appreciate. What is the best THE ROOT perk of your job? Um, CELLAR IS VICTORIA’S THE FOOD. What’s your LOCAL & SUSTAINABLE FOOD favourite Chamber event? The Annual CHAMPION. OFFERING THE Chamber Business CITY’S LARGEST SELECTION OF Awards. What’s ALL THINGS LOCAL AND ALLOWING your favourite thing THEIR CUSTOMERS THE COMFORT about your job or OF KNOWING WHERE THEIR company? Getting FOOD COMES FROM, AND THE to do things ‘our ASSURANCE THAT IT WAS way’ (our local and SOURCED WITH CARE. sustainable focus) for an audience that GETS IT. What is your business proudest of?

Our sustainable business practices and and with our team. We are one big happy our relationship with the customers & family, and believe that the strength of our community. What is your company’s these relationships is a cornerstone of greatest strength? Our relationships. With our success. What is the one thing no 16.VictoriaChamberAd2 2016-12-02 8:57 AM Page 1one understands or knows about your our farmers/growers/makers & shakers O DLU MB R OWN.COM

Odlum Brown clients benefit from independent, unbiased advice.

Odlum Brown Model Portfolio vs S&P/TSX Total Return Index (June 2008 - November 2016)1

137% 26% Odlum Brown Model Portfolio

S&P/TSX Total Return Index

Returns are from June 18, 2008 to November 15, 2016. The Odlum Brown Model Portfolio was established by the Research Department in December 1994, with a hypothetical investment of $250,000. These are gross figures before fees. Past performance is not indicative of future performance. Trades are made using the closing price on the day a change is announced.

1

If you invested $1 million in the stocks held in the hypothetical Odlum Brown Model Portfolio1 at the peak of the Canadian stock market in June 2008, prior to the credit crisis, your holdings would be worth $2.37 million today. Your $1 million investment in a portfolio that replicated the performance of the S&P/TSX Total Return Index would be worth only $1.26 million.

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Contact Branch Manager Peter Jando at 250-952-7777 to learn more. Visit odlumbrown.com for more information.

Member-Canadian Investor Protection Fund

22 BUSINESSMATTERS | JANUARY 2017

business? That we have relationships with over 250 Vancouver Island & BC Growers, makers & shakers. Buying direct and KNOWING the farmers and producers is something that makes us very unique in this business. What was your first job? We both worked with our families who were entrepreneurs. What is one job you could never do? McDonalds.

What are you passionate about? Food sustainability and ethics & integrity in business. Favourite place on Vancouver Island? East Sooke and Tofino. What do you think is the most important life lesson for someone to learn? You can’t do it all. What is the best advice you’ve ever received? Fortune favours the brave.

Getting comfortable taking risks has served us immensely and made both life and business way more exciting! Where can we find you on the weekend? East Sooke, or at our kids' (3 boys) sporting events, or cooking, or eating. Where do you like to eat in Greater Victoria? Olo, Ferris Upstairs, Part & Parcel, Nourish, Agrius, Stage, Il Terazzo, Be Love… we have too many amazing chefs to name in this city! We are lucky. If you had a superpower what would it be? Being a morning person. Favourite social media for work/personal? Our customers are loving Instagram right now—it lets us really engage with them and share our excitement for local food.

ROOT CELLAR VILLAGE GREEN GROCER: MEMBER SINCE 2011

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1

FortisBC uses the FortisBC name and logo under license from Fortis Inc. (16-043.6 11/2016)