HANDBOOK FOR NEW EMPLOYEES
WELCOME MESSAGE
Welcome to Victoria University! We are thrilled to have you join our vibrant and dynamic community. At Vic U, we pride ourselves on fostering a culture of curiosity, conscience and collaboration. We aim to provide an inclusive and supportive environment where everyone can thrive and make a positive impact on the world.
As you begin this next chapter with us, we hope you experience the warmth and
collegiality that define our community. Whether you are teaching, developing programs or supporting our operations, your unique contributions are valued and essential to our collective success. We are committed to ensuring that every new hire feels welcomed, supported, and inspired to grow. A sense of belonging is at the heart of who we are. We are dedicated to building an environment where everyone feels respected and valued.
I hope to see you soon over a meal in Burwash, at a conference in Alumni Hall, or, if you are a reader like I am, in one of our beautiful libraries. Thank you for choosing Vic U!
Dr. Rhonda N. McEwen President, Victoria University
CAMPUS MAP
CAMPUS MAP
Northrop Frye Hall (73 Queen’s Park Cres. E.)
• Office of Alumni Affairs & Advancement, Communications and Marketing, and Information and Technology Services (Room 106)
• Office of the CAO and Bursar (Room 101)
• Finance and Payroll Services (Room 115)
• Office of the President (Room 120)
Goldring Student Centre (150 Charles St. W.)
• Office of the Dean of Students (Main floor)
• Office of the Registrar and Academic Advising (3rd floor)
• Ned’s Café (Lower Level)
Victoria College Building (91 Charles St. W.)
• Information and Technology Services (Room 04C)
• Infrastructure and Sustainability (Basement)
• Office of the Principal (Room 107)
• Mailroom and Print Room (Room 010)
• Caffiends (Main floor)
63 Charles St.
• Human Resources
Emmanuel College (75 Queen’s Park Cres. E.)
• Emmanuel College Library (3rd floor)
Margaret Addison Hall (140 Charles St. W.)
• Campus Safety and Emergency Management (Room 114)
• Events and Space Management (Room 108)
• Food and Catering Services (Room 118)
• Front Desk, Residence and Parking Services Desk
Burwash Dining Hall (89 Charles St. W.)
• Food and Catering Services (Room 109A)
E.J. Pratt Library (71 Queen’s Park Cres. E.)
Isabel Bader Theatre (93 Charles St. W.)
,
ROADMAP
New Hire Journey
Stage 1: HR Onboarding
New hire receives:
❑ Onboarding documents ❑ New Hire Handbook ❑ Welcome Package
New hire completes:
Eight mandatory training courses
Stage 2: 1 on 1 and Team Introductions
❑ 1-on-1 with manager
❑ Overview of goals and training plan
❑ Introduction to team and key stakeholders
Stage 3:
Regular Check Ins
❑ Department-specific training (as required) 1 2 3 3 ✓
❑ Three- to six-month check-ins to assess training plan
❑ Development of long-term learning and development objectives
You have completed your orientation with Victoria University!
Continue working with your manager to explore development and learning opportunities.
Building and Campus Operations
Infrastructure and Sustainability is responsible for the operations and maintenance of the grounds, buildings and utilities at Victoria University. Our department oversees an extensive portfolio, ensuring the campus is safe, efficient and compliant with all regulations. We focus on sustainability, risk management, capital renewal and seamless facility operations.
Services We Provide
Maintenance requests: handle repairs, equipment malfunctions and facility upkeep
Operational risk management: address risks that impact campus operations
Long-term capital renewal projects: planning and executing infrastructure improvements
Office renovations and modifications
Key Contacts
General Contact Information:
vic.is@utoronto.cavic.is@utoronto.ca
Campus access: manage locks, keys and security access 416-813-4061
Helpful Tip: Consider saving the link below for future reference
Have a work or maintenance request? Please submit them through this link. Web design with 91 Charles St. W., Victoria College Building (basement)
Monday to Friday, 8:30 a.m. to 5 p.m.; 24/7 staff coverage for campus operations
Campus Safety and Emergency Management
Campus Safety and Emergency Management provides safety and security services to all students, staff, faculty, librarians and visitors to the Victoria University campus. We have 24/7 security guards on site to assist with any issues, access, hazards and protection of Victoria University property and assets.
Services We Provide
24/7 security guards that patrol the grounds and buildings
Access to buildings and rooms as required
Attend requests as required and escalate to appropriate agencies
Key Contacts
General Contact Information:
vicu.security@utoronto.ca vicu.security@utoronto.ca
Call the Front Desk for: Urgent maintenance, emergency building deficiency issues, access to buildings: provide name, phone number and location
Requesting security for a non-urgent occurrence
Reporting a potential for disruption
In an emergency: Such as a medical emergency, fire, gas leak or an active attacker
Call 911
Call on-site security 416-414-3858
Helpful Tip: Consider saving the numbers for the Front Desk and Security on your mobile phone
140 Charles St. W., Margaret Addison Hall Front Desk (Room 114)
Margaret Addison Hall Front Desk is staffed 24/7
Communications and Marketing
Communications and Marketing is the centralized storytelling hub for Victoria University. We celebrate our students, faculty, librarians, staff and alumni through robust channels such as website, social media, e-newsletters, printed publications and other printed materials. The department leads the communications and marketing strategy for the organization.
Services We Provide
Website update support
Storytelling and promotion of university events published across appropriate channels
E-newsletters: Inside Vic, Vic Express, EC Connects
Printed publications: Vic Report, EC News, Vic Visionaries
Video production and photography
Graphic design support
Communications planning and strategy
Brand adherence
Philanthropic communications
Key Contacts
General Contact Information:
vicu.media@utoronto.ca vicu.media@utoronto.ca
73 Queen’s Park Cres. E., Northrop Frye Hall (Room 106)
Monday to Friday, 9 a.m. to 5 p.m.
Events and Space Management
The Events and Space Management team supports academic, event and venue bookings, ensuring smooth operations. We optimize Victoria University's historic and modern spaces while upholding high standards. Whether it's planning, scheduling or co-ordination, we bring your event to life.
Services We Provide
Space and venue bookings
Space management
Event bookings and inquiries: including Isabel Bader Theatre
Facilitation with various departments for events and spaces
Academic classroom bookings
Key Contacts
General Contact Information:
vic.spaces@utoronto.cavic.spaces@utoronto.ca
140 Charles St. W., Margaret Addison Hall
Office hours: Monday to Friday, from 9 a.m. to 5 p.m.
Events and Booking Hours: 24/7
Finance and Payroll Services
Finance and Payroll Services plays a vital role in Victoria University's financial operations. Reporting to the Chief Administrative Officer and Bursar, we oversee financial policies, procedures and processes. The department also handles payroll for more than 700 fulltime and part-time staff. As a key part of daily operations, we support department heads, budget managers and business officers, ensuring clarity and compliance with financial complexities.
Services We Provide
Payroll services: pension, insurance and T4s
Accounts payable services: payments to vendors, honorariums and expense reimbursements
Grant management, monitoring and reporting
Departmental budget, planning and training
Compliance with regulations
Financial Reporting: including audit preparation and support
Key Contacts
General Contact Information:
vic.finance@utoronto.ca vic.finance@utoronto.ca
416-585-4507
416-585-4580
73 Queen’s Park Cres. E. (Room 115)
Monday to Friday, 9 a.m. to 5 p.m.
Food and Catering Services
Food and Catering Services comprises Burwash Dining Hall, Ned’s Café and the department’s own catering operations. We are responsible for the production, sales and service of all food and beverage items on Victoria University's campus. Burwash Dining Hall and Ned’s Café work together to offer a variety of delicious and flexible dining options for students, staff, faculty and librarians.
Services We Provide
Burwash Dining Hall: offers an all-you-care-to-eat dining experience featuring a diverse and innovative menu
Ned’s Café: provides a convenient quick-service dining option with a range of grab-and-go items
Victoria University Catering Services: operates its own independent catering division dedicated to planning and executing events
Key Contacts
Catering Services:
vic.spaces@utoronto.ca
Location
Burwash Dining Hall:
89 Charles St. W.
Monday to Friday, 7:30 a.m. to 7:30 p.m.; Saturdays, Sundays and Holidays 10 a.m. to 7:30 p.m.
Ned’s Café:
Lower Level, 150 Charles St. W.
Monday to Thursday, 8:30 a.m. to 8 p.m.; Friday, 8:30 a.m. to 4 p.m.
140 Charles St. W., main floor of Margaret Addison Hall
Catering Office: Monday to Friday, 9 a.m. to 5 p.m.*
* Hours subject to change
Front Desk, Residence and Parking Services
We serve as the central hub for all campus operations, access control and safety. This involves responding to maintenance alarms as well as housing and campus parkingrelated inquiries. We also manage summer operations, which include housing and the guest house, to ensure a comfortable stay for all students, summer residents and visitors.
Services We Provide
General inquiries
Daily, weekly, monthly and term contractor parking permits on campus
Triaging emergency situations
Supporting access control on campus
Guest House and summer residence bookings
Key Contacts
General Contact Information:
accom.victoria@utoronto.ca
accom.victoria@utoronto.ca
Front Desk: 416-585-4524
Emergency: 416-978-8881
140 Charles St. W., Margaret Addison Hall
Open 24/7
Human Resources
Human
Workplace
Information and Technology Services
Information and Technology Services is a one-stop shop for all staff, faculty and librarians’ IT and AV needs.
Services We Provide
Purchase, install and configure devices
Software and peripheral installation: e.g. Adobe Acrobat, printers
Security awareness training, password vault, shared mailboxes, Microsoft Teams channel, SharePoint, multi-factor authentication
Web application development and support: Dayforce, events management and catering software (EventPro)
Key Contacts
For all service requests (including purchase of computer equipment):
vicu.helpdesk@utoronto.ca vicu.helpdesk@utoronto.ca
Director, Information and Technology Services:
vicu.its@utoronto.cavicu.its@utoronto.ca
Multiple locations. Please reach out via key contacts.
Monday to Friday, 9 a.m. to 9 p.m.
Library Services
The Victoria University Libraries includes Emmanuel College Library, E.J. Pratt Library and the Victoria University Archives and Art Collections. We collect and lend a wide variety of print and digital resources. We assist faculty and students make the most of the resources available at both Vic Libraries and Archives and the University of Toronto Libraries.
Services We Provide
Access to print and digital resources
Records management
Syllabus service and short-term loans
Rare books and special collection
Art curation
Acquires, maintains and provides access to Victoria University Archives
Friends of Victoria Library: offers lectures and programming, a bookshop and annual book sale
Collection development and research services: acquires course relevant resources and offers customized research instruction sessions and guides.
Key Contacts
E.J. Pratt Library Circulation Desk: victoria.library@utoronto.ca victoria.library@utoronto.ca 416-585-4507
E.J. Pratt Reader Services and Special Collections inquiries:
Emmanuel College Library Circulation Desk: 416-585-4550
Victoria University Archives inquiries: archives@vicu.utoronto.ca archives@vicu.utoronto.ca
Vic Book Sale:
vic.booksale@utoronto.ca vic.booksale@utoronto.ca
Location
E.J. Pratt Library:
71 Queen’s Park Cres. E.
75 Queen’s Park Cres. E. Hours vary (visit website)
Emmanuel College Library:
Monday to Friday, 9 a.m. to 5 p.m.*; Records consulted by appointment only
* Hours subject to change
Mail and Print Services
The Victoria University Mailroom and Print Room supports students, faculty, staff, event planners and conference participants with photocopying, faxes and mail delivery across campus, lost and found, locker rental and receipt and pickup of parcels for students.
Services We Provide
Photocopying
Faxes
Locker rental
Receipt and pick-up of parcels
Interdepartmental and external mail
Courier pickup and drop-off
Lost and found
Key Contacts
Mailroom:
vicu.mailroom@utoronto.ca vicu.mailroom@utoronto.ca
416-813-4055
Print Room:
vicu.copy@utoronto.ca vicu.copy@utoronto.ca
416-813-4062
91 Charles St. W., Victoria College Building (Room 010)
Monday to Friday, 9 a.m. to 5 p.m.
FINAL MESSAGE
Looking Ahead Together
It is my privilege to be part of our supportive and inclusive Victoria University community of staff, faculty and librarians. We’re delighted to have you join us and I would like to extend my warmest welcome to you!
We are committed to fostering a culture of learning and collaboration. We look forward to seeing you thrive and contribute to our passion and shared commitment to student learning and success.
Please know the Human Resources team is here to support you throughout your journey. If you have any questions or need assistance, don’t hesitate to reach out.
Once again, welcome to Victoria University we’re excited to have you with us.
Director, Human Resources
Want to find out more about Victoria University? Scan the QR code to visit our website!