what our employees have to say A lot of things may have been canceled or postponed in 2020, but life didn’t stop for people needing an apartment. While we all had to respond to a new protocol in a flash, I find that I’ve actually been able to cater to people’s individual needs and dedicate more time to them!
These challenges actually ended up providing me with an opportunity to bring our future residents a more customizable experience, from answering new questions to sending them photos of their future view from their new patio! I was glad that I was able to be there for our prospective residents to bring them some much-needed normalcy in their search.
Falcon Square at Independence, Winter Garden, FL Employee since 2019
Venterra’s ability to evolve with change brought people closer in a time when we have been the furthest apart. In addition to adapting quickly, Venterra also gave me all of the tools I needed every single week, from software and hardware to encouragement. With Ring doorbells and Microsoft Teams, I was able to provide a touring experience to every prospect right from their home. These tools and weekly check-ins to unveil new initiatives helped me to succeed and feel as encouraged as ever, even in this difficult time. The key to providing the best customer experience is keeping in mind that moving is usually very stressful for so many people. You just never know what else they’re dealing with in their lives. I don’t necessarily go after a lease. Instead, I place the person first and am simply a guide to helping them find their perfect home. Sometimes that isn’t with Venterra, but that is okay. I am here to help them and discuss details that may have not been considered, such as fluctuating deposits, fee breakdowns, and even helping them look for details in their home like deep sinks, counter space, and how many cable outlets are in each room. The details can get overwhelming, so I try to break everything down for my prospects and give them an open and genuine experience. That lets them know I am there for them, not necessarily for a lease. I view them as people, not a paycheck.
Even if the experience doesn’t result in a new lease, I know their experience will be shared through word-of-mouth and online reviews, so that they (or people they know) are much more likely to come in and lease! I’m happy to adapt to change quickly because I love to learn and try new things. I am not one to stay at a desk all day if I don’t have to. I will help in as many areas as I can so that I can expand my knowledge, help my team and also give my prospects an experience like no other. Venterra really helped create an environment of care and support, and that has been the greatest factor in my success! My Community Manager Lindsey has been and continues to be a pillar of encouragement and support as well as my entire team, Dustin, Emre and everyone in Venterra. This environment is what cultivates success and leadership in people, and will continue to help Venterra flourish.
ISAIAH PADRON Experience Maker, Better Living Consultant San Palmilla, Webster, TX Employee since 2019
LIFE AT VENTERRA COMMUNITIES
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THE FIRST IMPRESSION: THE LEASING EXPERIENCE
AMANDA NIEVES Experience Maker, Better Living Consultant
It felt like Venterra was already ahead of the curve when COVID propagated. Rather than receding, Venterra expanded and transformed leasing into this new touchless world we’ve all had to adjust to. They provided me with the ability to tour completely remotely, adhering to safety guidelines and also making it as easy as ever for my prospects to see their future homes!