The Venterra Experience: Inspired by the Extraordinary People: You. by Venterra Realty

INSPIRED BY THE MOST EXTRAORDINARY PEOPLE:

YOU.

THE VENTERRA EXPERIENCE

INSPIRED BY YOU

INSPIRED BY THE MOST EXTRAORDINARY PEOPLE:

YOU.

THE VENTERRA EXPERIENCE

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THE VENTERRA EXPERIENCE

Especially over the past few years, home has meant more to people. And because we’re in the business of helping people find and feel at home, it certainly means more to us at Venterra. At Venterra, we live by a simple mantra: We Wake Up Every Day To Make Renters Happy. It's our value proposition and the promise we make to every renter. Our culture is woven by care, and it takes people like you who believe that “Care Means More at Venterra.” Ask any resident or employee and they will tell you that our commitment to making a difference because We Care More is what makes us unique, particularly in this industry. For us, it means being equipped and empowered to deliver experiences that matter in the lives of our residents.   Over the course of this year, the care you have for our residents and each other truly symbolizes our values at Venterra. By creating innovative improvements that enhance renter experiences, making processes more simplified than ever before, providing fast, quality community and maintenance services, and expressing unmatched genuine customer service, you continue to go above and beyond what we could have ever imagined when we established the company.    One of the best parts of this from a leadership perspective is watching you live out our Core Values and make them your own. You attentively listen and strive to create better living experiences for those who call their Venterra community, "home." And this just goes to show, we aren’t in the apartment business, we’re in the people business.

John Foresi

CEO, Co-Founder and Director

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Core Values 

INSPIRED BY YOU

ACKNOWLEDGEMENTS The Venterra Experience book historically has been a collection of resident and colleague stories and feedback. This year, our goal is to showcase our engaged and caring workforce and highlight how Venterra colleagues successfully deliver superior customer satisfaction, and how, through genuine care, the actions of our colleagues positively impact those who call Venterra home.   This ripple effect happens when our colleagues and management demonstrate our values through meaningful actions. At Venterra, we don’t do these things for praise, but for pride. We listen and strive to create better work and living experiences for those who choose Venterra. As you read through this book, the collection of stories illustrates how our Culture of Care is making a positive difference in our industry through meaningful interactions.   What we have found is that it’s our people and the interactions they have with our customers that make us unique, and we take great pride in sharing our caring culture differentiator and would like to tell you how grateful we are as a company to have colleagues who believe in this mission and help bring our value proposition to life. This book is written by colleagues of Venterra, and as we celebrate its completion, we wish to extend our profound gratitude to Johnna Bacak, who played an indispensable role in ensuring this year’s book embodies what the tangible Venterra Experience truly feels like. On a daily basis, our caring colleagues bring fresh, innovative ideas, unmatched genuine care and make choosing a Venterra community and working at Venterra an easy decision.     Thank you.

John Foresi CEO, Co-Founder & Director Andrew Stewart Chairman, Co-Founder & Director

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THE VENTERRA EXPERIENCE

Welcome to the

VENTERRA EXPERIENCE

YOUR INTERACTIVE GUIDE TO EMBRACING OUR CULTURE

INSPIRED BY YOU

WHO IS THIS BOOK FOR & WHY? Welcome to the Venterra family, a community that thrives on creating extraordinary experiences. Whether you're new, a tenured Venterra employee, a resident, or an investor, this interactive book offers you a unique window into our world. We hope this book provides you with a deeper understanding of our culture and our commitment to creating extraordinary experiences for renters, and for you. By the end of this journey, our vision is that you are inspired and join us in building the future of Venterra.

Experience Venterra! HOW TO USE THIS BOOK

WHO SHOULD READ THIS BOOK? NEWLY HIRED For you, this book is MOST vital to help you understand our culture, values and the incredible opportunities that await you at Venterra. CURRENT EMPLOYEES Explore these pages to reconnect with our culture and be reminded of the inspiring stories and initiatives that define us. RESIDENTS Gain insight into the values and principles we uphold to ensure your living experience is exceptional. INVESTORS Delve into the heart of Venterra's culture, witnessing how our commitment to superior renter experiences drives results and enhances our investment potential.

WHY USE THIS BOOK?

As you read each section, engage with the content and explore our culture. Learn about the experiences, stories, and innovations that make Venterra unique.

Venterra is more than just a company; we’re a family driven by a shared passion for creating exceptional renter experiences, which, in turn, leads to outstanding results. We believe in the power of four core Activators, each representing a fundamental pillar of our value proposition and a chapter in the book.

REFLECT & APPLY

CARING EMPLOYEES

ENGAGE & EXPLORE

Consider how the values and principles within each section align with your role, responsibilities, or interest in Venterra. Think about how you can contribute to our mission.

Dive into the stories of our compassionate team members who go above and beyond, building genuine connections with our renters and each other.

CONNECT & COLLABORATE

Explore how we make every interaction with renters straightforward, from leasing an apartment to resolving issues swiftly.

Reach out to Venterra team members to discuss what you've discovered. Collaboration is at the heart of our culture and you will find many personal invites throughout this book.

INTERACT WITH QR CODES

SIMPLE & SEAMLESS

PRIDE IN PRODUCT Get a glimpse of our commitment to maintaining top-notch properties, places renters are proud to call home.

With over one hundred QR codes to interact with,

INNOVATIVE SPIRIT

you can go deeper into our culture with each one.

Discover how our innovative spirit propels us forward, staying ahead of industry trends.

QR Codes with BLUE are for Employees, regular black and white QR codes are accessible to all. See the example QR Codes below 

EXAMPLE QR CODE FOR

Employees 

EXAMPLE QR CODE FOR

Everyone 

THE VENTERRA EXPERIENCE

The Venterra Experience

CULTIVATING EXCELLENCE THROUGH CARE

CARING

EMPLOYEES

INSPIRED BY YOU

SIMPLE & SEAMLESS

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PRIDE IN PRODUCT

122

INNOVATIVE SPIRIT

THE VENTERRA EXPERIENCE

CULTIVATING EXCELLENCE

THROUGH CARE THE INTERDEPENDENT RELATIONSHIP OF CUSTOMERS + EMPLOYEES AT VENTERRA From day one, I knew I was in the right place. This company doesn't just value its employees; it amplifies our voices. From my first team meeting, it was evident that my ideas were not only welcomed but celebrated. I've never felt more comfortable sharing my thoughts and contributing to the company's growth. It's a culture where innovation thrives, and every suggestion is met with enthusiasm. I've seen my ideas turn into impactful changes, and that's a testament to the company's commitment to listening to its team members. Together, we're not just working; we're driving this company forward, and that's an incredible feeling.

Lillian Thomas Better Living Consultant, Experience Maker Highpark, Cypress, TX Employee since November 14, 2021

INSPIRED BY YOU

Bryan George

Executive Vice President of Property Operations + Asset Management Employee since March 28, 2011

Venterra's company culture thrives on respect, integrity and excellence. Our success relies on both the engagement of our loyal customers and our fantastic team members. While it may seem obvious, both the customer and the employee hold equal importance. They are interdependent, each benefiting from the other’s well-being. What sets the multi-family real estate industry apart is the importance and emphasis on customer service. Unlike industrial or office commercial real estate—where value is primarily based on tangible aspects like location and size—our focus is on people. This focus sets Venterra apart from competitors, reflected in our differentiator: We Care More. Our team members are thoughtful, engaged and genuinely care about our customers. When they consistently provide exceptional service, it is the customer who ultimately wins. Renters play a crucial role in our business. They are our customer and sustain us financially, keeping the lights on and our teams in business. We prioritize their needs and desires, actively listening to their feedback to continually improve our communities. We dedicate ourselves to maintaining well-kept properties, offering desirable amenities, and fostering a sense of community through personal connections, events and activities that bring people together.

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Similarly, we take immense pride in our employee experience. As the backbone of our company, employee satisfaction, motivation and engagement are vital for delivering high-quality customer service and building a strong company culture. Since our inception, Venterra has emphasized our Core Values and has invested in employee training and development which has resulted in cultivating a positive work environment. Prioritizing the employee experience including competitive benefits, opportunities for advancement and rewarding good performance has led to various workplace awards for the company, including being named a Great Place to Work by Fortune magazine for eight consecutive years. Employee satisfaction and engagement are essential for preserving our service quality and strong company culture at Venterra. Our focus on culture has allowed us to attract and retain top talent, which, in turn, benefits our residents. Happy and engaged employees are more likely to provide exceptional customer service and go above and beyond to ensure residents have a positive living experience. This is how residents and employees come full circle, as they are both critical to Venterra’s success. By prioritizing the needs and desires of both groups, we create a positive and thriving company culture that benefits everyone involved. Whether it’s delivering exceptional service to residents or creating a culture of care, Venterra is committed to excellence in these fundamental aspects of our business.

Experiencing the Venterra Difference 

THE VENTERRA EXPERIENCE

JOURNEY TO

SUCCESS

GROWTH, INNOVATION & EMPOWERED TEAMS In a world filled with incredible uncertainty, it is great to work for an organization that prioritizes continuous improvement and growth. While we still face obstacles to navigate, we should feel very fortunate that Venterra has made very smart decisions over time to ensure we have exceptional financial stability, committed investors, and a team of outstanding individuals. Along with a strong, rock-solid culture in place, we are wellequipped to navigate the challenges that lie ahead and seize the opportunities that come our way. Looking to take advantage of our strong foundation, Venterra has exciting growth ambitions. We are expanding geographically with significant increases in our Acquisition Group footprint, which has already yielded new communities in Lexington and Kansas City in 2023. The Development Group has overcome initial start-up challenges and is gaining

serious traction, with our first Houston project just completing lease up. Our second project is just underway in Fulshear and we have two additional starts planned for Q4 2023 – one of those in San Antonio and the other in Houston. We continue to work on building our pipeline and hope to increase our activity to 4 starts in 2024 – all in Texas. Over time, we see the potential to expand our development capabilities to 5-10 development projects annually and be operating in multiple states within our footprint. This is of course complementary to our core growth driver, the acquisition of already-built apartments which has driven Venterra’s unit count growth for 20+ years. The next step in growing Venterra’s vertically integrated platform is to launch an in-house Construction Group to focus on building our development projects – an effort that we are already actively working on and hope to launch in early 2024. Exciting times!

INSPIRED BY YOU

So, what does this growth look like in 3-5 years? While we never set targets, our current and future strategic investments should allow us to grow our unit count by more than 50%. We are aware of the need to navigate this growth carefully, all while preserving the foundation that has been critical to our success to date.

To prepare for this future, there are several key initiatives we are thinking about:

CHANGE MANAGEMENT By implementing organization-wide project and product management capabilities we have enabled faster innovation, streamlined processes, optimized resources, fostered collaboration, and positioned ourselves for sustained success in a rapidly changing business landscape, resulting in high-quality results.

FINANCIAL SYSTEMS TRANSFORMATION

operations. By harnessing the power of AI/ML, automation, and data insights, we’re looking to actively seek out unique opportunities to differentiate ourselves. This approach empowers our employees to engage in more meaningful work while providing renters with instant and personalized service interactions. It further establishes a solid foundation for scalability, allowing us to enter new markets, consistently deliver value to our investors and customers, and directly contribute to the company's growth trajectory. Exciting or Scary? I hope everyone looks at this as an amazing opportunity to be part of building something great and for personal growth. Our new product lines, expansion into new markets, and investment in scalable operations create exciting new opportunities and roles in all areas of the organization including our Operating Groups, Change Management, Engineering, Acquisitions, Construction, and Development. This will provide endless learning possibilities that will allow all of you to continue to achieve continued career growth and personal success as Venterra continues to thrive. I am personally very excited about the future opportunities that await Venterra and what this will mean for all our amazing colleagues. Onwards and Upwards!

Richard Roos

COO, Experience Leader Employee since November 11, 2002

From procurement to data to back-office accounting, we are implementing leading technologies that will give us the tools to scale effectively.

EMPLOYEE DEVELOPMENT We remain committed to the development of our colleagues, prioritizing nurturing our internal talent pool and cultivating future leaders from within, creating an organization where employees can grow alongside the business and thrive through ample professional development opportunities.

It's exciting to work for a company and continually hear about its growth. We're not just employees; we're part of an ongoing success story. Every day brings new opportunities and excitement as we continue to grow together.

STANDARDIZATION & SPECIALIZATION

Steven King

Better Living Consultant, Experience Maker The Cape at Grand Harbor Employee since April 10, 2017

Our industry has many definitions of centralization. We will prioritize specialization, automation, and standardization to streamline property

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The Growth Blueprint 

THE VENTERRA EXPERIENCE

RECOGNIZED

EXCELLENCE WHERE EXCEPTIONAL PEOPLE MEETS AWARD-WINNING APARTMENT LIVING

BEST WORKPLACES IN REAL ESTATE

GREAT PLACE TO WORK® INSTITUTE & FORTUNE© Venterra has received multiple awards from the Great Place to Work® Institute, in multiple categories. This is a testament to Venterra’s focus on employee experience as a driver of customer satisfaction. These are the categories in which Venterra has been recognized.

In 2022, Venterra was named as one of the Best Workplaces in Real Estate, by the Great Place to Work® Institute, as published by FORTUNE®. Our annual Great Place to Work employee survey showed that 92% of Venterra colleagues feel Venterra is a great place to work, which is 35% higher than the average U.S. company and earned Venterra a rank of #12 out of all companies surveyed, consisting of more than 23,000 team members.

100 BEST MEDIUM WORKPLACES In 2021, Venterra received the Great Place to Work® Institute Award, honoring the Best Medium Workplaces, for the sixth year in a row! Venterra ranked as #29 in the medium company category. This award is a result of feedback employees provided in the Employee Satisfaction Survey, in which 92% of responding employees said Venterra is a great workplace. Given the evaluation for the list is based mostly on the Employee Survey, it is a true reflection of our employees’ opinions and feelings about working for Venterra, and is an amazing testament to the positive work environment, leadership and values that we’ve strived to create.

BEST WORKPLACES FOR MILLENNIALS Venterra was named as one of 2021’s Best Workplaces for Millennials by The Great Place to Work® Institute. As a group that represents over a third of the U.S. workforce, we are proud to have created a culture that not only attracts millennial employees but encourages them to learn and grow with us.

INSPIRED BY YOU

2023 PEOPLE COMPANIES THAT CARE We have proudly secured a sought-after spot on the prestigious 2023 PEOPLE Companies That Care list, a recognition jointly given by Great Place to Work® and PEOPLE magazine. This esteemed accolade is a testament to Venterra's commitment to its employees, community, and the environment. Our “people-first" approach to business has been a driving force behind this achievement.

BEST WORKPLACES FOR WOMEN

BEST WORKPLACES IN CANADA

In 2020, Venterra was recognized as Best Workplace for Women by the Great Place to Work® Institute! Winners were selected based on employee survey results reflecting women’s representation in the organization, their experience in the workplace, and how that experience compares to the experience reported by their male counterparts.

Venterra’s Canada office has been named one of the 2023 Best Workplaces in Canada, by the Great Place to Work® Institute! This is the second time that we have been ranked as one of the Best Workplaces in Canada.

BEST WORKPLACES FOR DIVERSITY In 2018, Venterra was selected as a winner of the 2018 Great Place to Work® Institute Award honoring the Best Workplaces for Diversity. In addition to the degree of representation in the organization, the recognition was based on survey feedback related to the experiences of women, people of color, LGBTQ people, employees who are Boomers or older, and people who have disabilities compared to that of their colleagues with a focus on the trust, pride, and camaraderie experienced in their workplace.

BEST WORKPLACES IN TEXAS Venterra has been named as one of the 2022 Best Workplaces in Texas, another Great Place to Work® Institute Award! This is the fifth year in a row Venterra has been recognized in the small and medium companies category. This selective list relies on surveys from Texas employees working at companies of all sizes.

BEST WORKPLACES FOR INCLUSION The survey results from our Canada team’s second Great Place to Work® survey placed Venterra on Great Place to Work® Canada‘s 2022 Best Workplaces for Inclusion list! Among the other criteria, one that means the most is that at least 90% of team members agree they are treated fairly regardless of personal characteristics (such as gender, ethnicity, age, sexual orientation).

BEST WORKPLACES FOR TODAY’S YOUTH Results from our Canada team member’s first Great Place to Work® survey earned the office a spot on the 2022 Best Workplaces for Today’s Youth, by Great Place to Work Canada! Among the criteria for this reward is a 90% positive response to the statement “I am treated fairly regardless of my age.” In the case of Venterra’s Canadian team members, a full 96% of participating team members agreed with the statement.

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THE VENTERRA EXPERIENCE

BEST PLACES TO WORK

GLASSDOOR Glassdoor is a leading platform for employee reviews and job searches that openly engages current and former employees in providing their insights. It's noteworthy that Venterra has received multiple accolades for its positive ratings on this platform, and we take pride in them as they serve as a compelling reflection of how Venterra employees perceive their experiences within the company and their impressions of leadership.

In 2022, Venterra was recognized as one of the Glassdoor Best Places to Work, for a fourth time overall and a second year in a row! We’ve been recognized in the past, and Venterra was the only property management company to be recognized in both the small and medium company category. This award is entirely based on the feedback our employees have voluntarily and anonymously shared on Glassdoor.

TOP CEOS John Foresi has been honored as one of the 2021 Top CEOs by Glassdoor, a truly amazing achievement and a reflection of our employees’ trust in him as a leader! John Foresi ranked #18 for this prestigious award with a 98% approval rating during the year among a very large peer group where the average CEO approval rating is 73%. Glassdoor also recognized John as one of their 2018 Top CEOs.

INSPIRED BY YOU

TOP RATED MANAGEMENT COMPANY

ORA POWER RANKINGS

Thanks to our team members’ dedication to their customers and our resident-focused programs such as the Live it. Love it. Guarantee.TM, the 48-Hour Maintenance Guarantee, and SMARTLEASING, Venterra Realty has been recognized by ApartmentRatings.com as a Top Rated Management Company, earning a spot in the top 100 companies.

Venterra ranked #3 among the Division II Top Multifamily Companies for online reputation in J Turner Research’s 2022 Division ORA® Power Rankings. Published by Multifamily Executive, companies are ranked based on their Online Reputation Assessment (ORA®) score.

50 MOST ENGAGED WORKPLACES

INNOVATION VELOCITY RATIO

Venterra has been recognized twice as an Achievers 50 Most Engaged Workplaces™ in North America! This award recognizes the top 50 employers in North America based on these Eight Elements of Employee Engagement: 1) Leadership 2) Communication 3) Culture 4) Rewards and Recognition 5) Professional and Personal Growth 6) Accountability and Performance 7) Vision and Values 8) Corporate Social Responsibility.

Thanks to employee survey results, Venterra ranked in the top 6% in innovation, of the thousands of companies that also participated. This Great Place to Work® Institute survey netted an impressive Innovation Velocity Ratio (IVR) of 15:2, meaning for every 15 Venterra employees willing and able to innovate, there are only 2 who are not. Companies with an IVR ratio of 11:2 or higher are defined as being in an “Accelerated” state.

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Glassdoor 

THE VENTERRA EXPERIENCE

CARING

EMPLOYEES

CARING EMPLOYEES

Every day, Venterra employees express unmatched genuine care while delivering exceptional experiences. And you may not even realize it, but even your most simple acts of kindness have the power to leave a lasting impact on the residents of your community! At Venterra, the promise we make to our residents is that “We Care More.” In order for us to realize that promise though, we first have to care for each other. It is the basis for all truly great customer experiences. It is the bond that ties us together and strengthens our organization to serve those who trust us with providing them a home. It is the driving factor behind every program and initiative at the company and is what inspires our WOW Matters Program, a company-wide initiative that equips employees with a budget and encourages them to create surprising moments of “WOW” for both residents and colleagues. It has been amazing to see how our teams have adapted and owned this culture of care, taking it further than we ever imagined. In today’s world, it is rare for companies to be known in a positive way, for the care and customer service they provide. In 2021 a survey of Venterra residents was done by OVO, a third-party brand agency. 83% said Venterra people genuinely CARE MORE about them than management at previous communities they had lived in.   Our caring colleagues are the basis for the success we enjoy at Venterra, and it is an honor to continually see the new, out-of-the-box experiences our teams bring to life, that make lasting, personal impressions on our residents.

Andrew Stewart

Chairman, CO-Founder & Director Venterra Realty Canada

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Value Proposition 

THE VENTERRA EXPERIENCE

Working at Venterra is unlike any other job I’ve experienced. It’s not just a daily grind; it’s like being part of a tightly-knit family. Each day, I step into an environment that values not only the tasks at hand but the connections we build. Every day is different and the roles are so dynamic, I truly learn a new skill every day! Dealing with residents’ homes, the heart of their livelihoods, fills me with purpose. Even after a challenging day, the feeling of accomplishment and knowing I contributed to the greater good keeps me going.

Tomas Hernadez

Community Manager, Experience Leader French Place, San Antonio, TX Employee since June 11, 2020

During my first week at Park at Wurzbach, I truly experienced excitement over being part of the team. The friendliness and support each team member gave me a sense of being valued and made me anticipate my future at Venterra.

Chris Jones

Assistant Maintenance, Experience Maker Park on wurzbach, San antonio, TX Employee since November 29, 2021

I love working for Venterra because I enjoy making a difference in people’s lives! Many applicants share personal stories surrounding their moves and new life chapters, and to know we can provide them with their perfect apartment homes always brings a smile to my face. I’m also so thankful for my work family, my boss, and the support we receive from every department. The fact that I can reach out to anyone and I know I will have their support is so important. If they cannot give me an answer, they will find out who can. At Venterra, we are truly all in this together!

Jessica Lunsford

Community Manager, Experience Leader Silverbrooke, Stafford, TX Employee since June 22, 2016

There is so much to love about Venterra. For me, it’s truly about the total package! Our Core Values, the people I work with, the constant strive for innovation, and last but not least, we make work fun!

Ramon Gonzalez

Community Manager, Experience Leader Stoneridge on the 8th, Houston, TX Employee since August 5, 2005

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CARING EMPLOYEES

Vacation Suite Venterra's Vacation suite in Nashville is not just a perk; it's a testament to their commitment to family and well-being. Sharing unforgettable moments with my friends in the comfort of the Vacation suite at West 46th was an experience I'll never forget. As an employee, I'm grateful for the opportunity to create memories, knowing that Venterra truly values work-life balance.

Troy Wethington

Community Manager, Experience Leader The Metropolitan, Louisville, KY Employee since April 14, 2022

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Venterra Perks 

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Venterra Vacation Suite 

THE VENTERRA EXPERIENCE

Caring is who we are and what we do at Venterra. To reflect that, we give team members eight paid hours of volunteer time off each year for colleagues at Venterra to lend a helping hand to causes that are important to them. Since 2022, our colleagues have spent over 400 hours volunteering. From lending a helping hand at food banks to supporting animal shelters and serving our veterans, wherever there's a Venterra team, you're likely to find someone making their community a better place to live because our teams truly have a caring core, whatever they do.

UNITING COMMUNITIES THROUGH

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Venterra Cares 

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Venterra Cares 

CARING EMPLOYEES

Something I love about working at Venterra Realty is the incredible opportunity to take a paid day off to volunteer at any organization of my choice. This generous benefit truly sets Venterra apart and speaks volumes to their commitment to fostering personal connections and giving back to our communities. By offering this paid day off, Venterra demonstrates that they care about our roles extending beyond the workplace. The freedom to select the organization we want to volunteer with further emphasizes Venterra's respect for our individual passions and interests. Personally, I had the pleasure of volunteering at Charming Pet Rescue a few years ago, and it sparked such an interest in me that I now spend my weekends volunteering there, with the most adorable furry friends by my side.

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The Venterra Skinny 

What initially began as an opportunity to explore volunteering has evolved into a true passion for me. I find peace and comfort at the rescue and doing my part in providing rescue, rehabilitation and new loving homes for the dogs and cats who have found themselves there, and this one day of volunteering has become my favorite pastime on the weekends. I am so lucky to work for a company that has a genuine investment in my personal growth and cares about the ways we as employees give back to the communities around us.

Stephanie Bruce

Regional Manager, Experience Leader San Antonio and Austin, TX Employee since November 15, 2001

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Volunteer Opportunities 

THE VENTERRA EXPERIENCE

Recently, I utilized my paid volunteer hours offered by Venterra to participate in the Helping Hands Festival in collaboration with Just Right Living, a local non-profit that provides outreach for individuals with disabilities. Their inspiring mission resonates deeply with me and gives me such a profound sense of gratitude.

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Employee Perks 

Just Right Living was originally founded as a Special Olympics team. The members are affectionately referred to as athletes. But over the years, the organization has expanded its scope, teaching these athletes how to engage in regular exercise, adopt healthier dietary habits, and improve their social interactions. They also provide critical skills training, including building resumes, honing sales tactics, and even gardening. Being involved with this organization was an extraordinary experience. Spending time with the founders and the athletes offered a glimpse into their everyday challenges and triumphs, which gave me a feeling of humility and admiration. This was just the beginning of my journey with Just Right Living. I'm excited to immerse myself in their activities, like their upcoming paint nights and their monthly events, including an indoor campfire and karaoke night. Here's the thing I learned: Giving back doesn't just help others, it fills you up with so much happiness and love too. It's all about being selfless. Who knew making a difference could feel so great? It's the best kind of generosity, and I can't wait to spread it around.

Cassidy Brown

Better Living Consultant, Experience Maker Luminary at 95, West Melbourne, FL Employee since July 25, 2022

CARING EMPLOYEES

Clock Out, Celebrate In

Happy Birthday Time Off

I have a deep passion for working with the Alzheimer's Association of San Antonio and South Texas nonprofit because of my personal experience with losing my mother to Alzheimer's. I am actively involved in advocating for more research funding and policy development in the field of Alzheimer's medication and caregiver support. I have even traveled to Washington DC to lobby on behalf of these causes. Locally, I volunteer my time to support the San Antonio and South Texas community. Specifically, I represent the 35th Congressional District for Alzheimer's and Dementia. One important event coming up is the Walk for Alzheimer's in October. Last year, I participated in the Walk to End Alzheimer's and Dementia. Additionally, I am reaching out to colleagues, including our corporate staff, to request their support through donations. Venterra is more than just a workplace—with dedication and the support of my colleagues, I continue my fight for those affected by Alzheimer's, striving for a brighter future for everyone involved.

Anna Flores

Better Living Consultant, Experience Maker French Place Apartments, San Antonio, TX Employee since December 1, 2009

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Employee Benefits 

Companies often make claims about caring for their employees’ well-being, but it wasn’t until I joined Venterra that I truly experienced it firsthand. Among the many wonderful benefits, one that stands out to me personally is the paid birthday off, which was unheard of in my previous workplaces. I have personally spent many birthdays at other companies confined to my desk. Since joining Venterra, I have been able to take time off and celebrate with my friends and family. In fact, this year we even were able to enjoy a beach vacation in North Myrtle Beach, creating memories I will always remember. This benefit goes beyond the usual perks offered by companies. Taking a day off on my birthday is a tangible reminder that Venterra values not only my professional contributions but also my personal happiness, granting me the opportunity to enjoy the day doing whatever I please. This authentic display of care, guides the company’s culture and inspires us to extend that same level of care to our responsibilities and residents, knowing firsthand how it feels to be genuinely cared for.

Allie Lewnes

Communications Manager & Brand Specialist, Experience Leader Venterra Realty Corporate Office Employee since February 1, 2021

THE VENTERRA EXPERIENCE

My weekend of volunteering was far more than just a trip for me. It was a transformative, humbling experience that significantly impacted my life, even months later. It was more than just a day of volunteering; it became a life-changing event. The opportunity to join Honor Flight Chapter in San Antonio and honor our veterans in such a profound way deeply moved me. To make it even more meaningful, my 18-year-old son decided to join me, becoming the first high schooler ever to volunteer, at least in the San Antonio chapter. This experience was not only about giving back but also a way to honor my father, a WWII vet who quietly served and, when asked, joked, “Six months after I enlisted, the Japanese surrendered—coincidence?” Honor Flight San Antonio is an organization that escorts 20 or more veterans from their hometown of San Antonio, TX, to Washington, D.C. The trip includes visits to museums, Arlington National Cemetery, and the solemn monuments dedicated to their sacrifice. Every moment of the journey was filled with a sense of respect and gratitude. As our plane touched down in Baltimore, the fire department greeted us on the runway with a water cannon salute, a touching first tribute that was to be the first of many. One of the most impactful aspects of the experience was being a guardian to a veteran throughout the weekend. I was paired with John, a veteran who had served in the Korean War and spent time in Germany in the early '50s. Being John's guardian allowed me to experience the trip through his eyes, sharing meals and conversations and creating a unique bond.

The vets travel without their families, so as the guardian, you are their family for the weekend. You take them to their rooms at night, wake them up, and eat with them as they would at home with their families. One dinner stands out when letters from home are read. The emotions ran high as we felt the love and support pouring in from their families as they tried to describe on paper what that person has meant to them throughout their life. Everywhere we went, people showed their respect and gratitude to the veterans. Navigating through airports and museums and pushing wheelchairs around, we attracted attention! We received standing ovations, applause, and cheers from those who recognized the sacrifice made by these brave men and women everywhere we went. On our return to San Antonio, we were greeted by what seemed an endless crowd of well-wishers, finally giving them the welcome home they deserved. This journey offered more than just a chance to give back. It made me pause and reevaluate my priorities, realizing the significance of service, sacrifice and unity in our lives. As a father, seeing my son embrace these values and stand up to volunteer alongside me filled me with pride. It assured me that the importance of courage, honor, and respect are not being lost but are being passed on to the next generation.

James Kaye

Implementations Engineer Employee since October 26, 2020

CARING EMPLOYEES

I am honored to be a part of the Great Plains Rodeo Association (GPRA), an affiliate of the National Gay Rodeo Association. This organization holds a dear place in my heart. Over the years, I have engaged with the GPRA as both a participant in their rodeos and as a board secretary. My involvement has given me a first-hand view of the association's impact on numerous individuals' lives. I have volunteered at over eight rodeos and hosted over 15 fundraisers in support of GPRA this year alone. One aspect that sets the GPRA apart is its commitment to philanthropy. Annually, the GPRA in Oklahoma donates a substantial amount of money, between $200,000 and $250,000, to various charitable organizations. This generosity reflects the association's dedication to bringing positive change in our communities. The GPRA's mission is to offer compassion and inclusivity to those in need. Our mission focuses on providing funds to Charity Partners offering vital resources, education, services, and food to at-risk individuals. The sense of purpose I feel each time I step into my cowgirl boots and participate in events, such as steer wrestling, is intense and keeps me going. I know that my involvement contributes to a cause far greater than myself, which is genuinely fulfilling. As the reigning Miss GPRA 2023, I am particularly proud to be an ambassador for this organization and all it represents. As a member of the LGBTQ+ community, the significance of GPRA extends even further for me. It empowers me to make meaningful contributions to my community and aligns with my values. As I gear up for the upcoming International GPRA this October, I am excited and grateful for the opportunity to represent GPRA's mission on an international platform. Together, we can persist in positively impacting and uplifting those who need it most.

Janelle Neptune

Community Manager, Experience Leader, The Parker Apartment Homes, Edmond, OK Employee since December 21, 2021

THE VENTERRA EXPERIENCE

NOW THAT'S FUNNY

The Banner Mishap Chronicles As the newest member of the marketing team, one of my first assignments was to design a banner that would be hung on the main building of one of our properties. As any new member, I wanted to set a reputation for myself and create something my team wouldn't forget. So, I got to work, ordered the banner, and called a crane company to hang up my ginormous work of art. A couple of days later, our community our manager messaged me with a picture of the banner all hung up. When I looked at the picture, I knew this banner was going to be unforgettable—in the worst way possible. The phone number on the banner read 888888-8888—the placeholder phone number I forgot to change before printing. I called the crane company to send their fastest troops to remove the banner immediately. After redoing the banner and checking on the design multiple times a day to make sure no mistakes were missed since the last time I checked, I dared to print a new one. Luckily, the second shot at my work of art was hung up without any following disapproving texts from the manager.

Hunger is a widespread issue affecting countless individuals, and it has moved me to dedicate my time to fighting this crisis. I firmly believe that hunger can be alleviated, which has driven me to act. One event that profoundly impacted me was the Senior Box initiative, where we assembled boxes of food for seniors who require additional support with their food supply. In the second quarter of 2023, I participated in two separate Food Bank events. We volunteered at the Texas Children's Women's Center during one event, enrolling families for food box deliveries. The second event involved working in the kitchen at the Food Bank, preparing hot meals for distribution to low-income schools. Being able to contribute brings me joy, and it embodies the essence of servant leadership. I am incredibly grateful to have had several of my Venterra colleagues join me in these volunteer opportunities. As their leader, their involvement means a great deal to me. Additionally, engaging in community service provides a wonderful opportunity for our team members to bond and grow closer. Each person involved walks away with a sense of fulfillment, knowing that they have made a meaningful difference in someone's life. This year, I set a personal goal to volunteer on a quarterly basis, both within and outside of work. Countless individuals are struggling and simply need a little extra support, and I am committed to being part of the collective effort to assist them.

Shawna Premeaux

Regional Manager, Experience Leader Houston, TX Employee since September 19, 2002

CARING EMPLOYEES

Ask Me Anything (AMA) Venterra organizes quarterly Ask Me Anything (AMA) sessions that bring together team members from across Canada, USA, and Ireland to engage in open and interactive discussions with senior leaders. These sessions offer a unique opportunity for employees to gain valuable insights, seek advice, and deepen their understanding of both the leaders and their respective areas of the business. The beauty of AMAs lies in their unscripted and candid nature. Team members are encouraged to ask any question they have, ranging from career advice to the vision for their departments. This open dialogue provides a lens into the personal and professional history of the leaders, as well as their current mandates. It fosters a sense of transparency and allows employees to connect on a deeper level with the decision-makers of the company. Beyond the individual benefits, AMAs also serve as a means to build business acumen within the organization. By engaging directly with senior leaders, team members gain a greater understanding of the strategic direction and objectives of Venterra. This knowledge helps align employees' work with the broader goals of the company and promotes a shared sense of purpose.

Natassa Zervopoulos Director of Human Resources Employee since October 23, 2006

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THE VENTERRA EXPERIENCE

At Venterra, we believe in the power of caring. That's why we prioritize genuine conversations and real connections with our team members like you. By nurturing a caring culture, we're strengthening our teams, embracing our true selves, and creating personalized, meaningful, and impactful moments for each other. And it's not just us saying it. In the recent Great Place to Work™ employee survey, nine out of ten Venterra team members expressed feeling cared for at work, taking pride in what they do, believing their contributions make a difference, and finding a sense of fulfillment in how Venterra impacts the community. We're dedicated to creating a care-focused employee experience for you because we know that an exceptional personal life becomes easier when you're living an exceptional one at work. The ripple effect of care extends beyond our communities and offices, leading to more happiness and fulfillment in your life and in the lives of our customers. Thank you for being part of our caring Venterra team!

Bridget Sherrod Senior Director of Human Resources Venterra Employee Since September 22, 2003

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CARING EMPLOYEES

When a company prioritizes the well-being and happiness of others it creates an environment that appeals to job seekers who are interested in making a difference in the lives of others, too. With statistics showing that more than half of today’s job seekers value a company’s workplace culture more than they do salary, the “people-first” business model at Venterra is no exception to the rule. By allowing care and compassion to drive the decisions we make, we can catch the eyes of those looking for a chance to turn their own passion for care into a long-term career. In turn, we’re able to create a pipeline of future Venterra leaders who are excited to be a part of the culture we’ve created and to get to work taking it to the next level.

WORKING AT VENTERRA ISN'T JUST ABOUT CLOCKING IN AND OUT AND SHOWING UP TO AN OFFICE – IT'S ABOUT STRENGTHENING OUR TEAM, BEING TRUE TO PERSONAL VALUES, AND CREATING CARING MOMENTS THAT TRULY MATTER TO ALL WE ENCOUNTER.

Amy Chang

Director of Talent Acquisition Employee since April 22, 2019

I have felt incredibly honored and blessed to work at Venterra! From my fellow leasing agents to our community manager to our regional manager, every person that I've had the privilege to work with has been kind and invested in succeeding together. It is incredibly uplifting to be a part of a company that truly cares about both its team members and its residents, and shows it through action. Every day, I am excited to come back to a place filled with warmth, care, and fun!

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Steven Schur

Better Living Consultant Experience Maker The District Universal Boulevard Apartments, Orlando, FL Employee since October 4, 2022

Current Career Opportunities 

THE VENTERRA EXPERIENCE

Venterra is a natural fit for me because its Core Values align with my own. The emphasis on Honesty and Integrity parallels with my high standards. The value of Humility resonates deeply, as I believe continuous learning fuels personal growth. The Never-ending Pursuit of Excellence reflects my dedication to improvement, both personally and professionally. It's fulfilling to be part of a company that not only shares but also enhances my personal beliefs.

Ruby Silvas

Better Living Consultant, Expereince MakerLeader Silverbrooke, Stafford, TX Employee since September 9, 2019

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Eight-Legged Experiences One day I was driving through my old community on a golf cart with a client who was interested in leasing, and for a moment I saw something out of the corner of my eye hanging from the roof of the golf cart. When I did a double-take, I saw the biggest spider on the face of the earth (it was about the size of a pea.) One thing everyone knows about me: if I’m in the vicinity of anything that has more than four legs, I’m out. So my instincts kicked in and I screamed in sheer panic while simultaneously jumping off of the golf cart. Naturally, the concerned prospect jumped off as well, worried for his safety until I pointed out the source of my panic. Thankfully, he killed the spider for me and we had a good laugh about it. He even signed a lease and moved in! I guess that’s one way to make an unforgettable first impression.

CARING EMPLOYEES

RECOGNIZING THE VENTERRA EXPERIENCE

The VEA's

At our Venterra Experience Award Ceremony, when I was announced as the Regional Better Living Manager of the Year, I was floored! The award, a testament to my dedication, truly revved up my motivation. Being a part of Venterra is fantastic, they genuinely acknowledge the hard work I put in. This accolade has kept my enthusiasm at an all-time high, adding value to my daily grind. It’s great to be part of a team that not only works hard but also takes time to cheer on each other’s accomplishments!

Francisco LeVeck

Regional Better Living Manager Experience Leader Houston, TX Employee since July 14, 2020

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THE VENTERRA EXPERIENCE

EMPATHY IN ACTION

THE PROFOUND INFLUENCE OF CARING EMPLOYEES ON RESIDENTS

Through your exceptional service, you ensure that residents feel valued, cared for, and develop a sense of pride in calling Venterra their home. Your commitment to excellence creates an environment where residents can thrive and truly feel a sense of belonging.

Resident Stories Cheryl's Story

Resident at Carlyle Place Apartments

I've been a resident of Carlyle Place since 2006. Lately, I've been feeling down and Tracy Wall, the leasing consultant in the office, noticed. She asked if I was okay, and I opened up about my frustrations as a 5th-grade teacher. I explained that I didn't have enough supplies for my students, and I couldn't financially provide everything I would love to have for them. Tracy, along with her manager Barry, decided to help. They bought my entire Amazon classroom wish list. But Tracy didn't stop there. She went above and beyond by purchasing 54-chapter books for my students, including new titles and old favorites like Goosebumps. It meant so much to me that she would perform such an incredibly kind act based on our previous interaction.

The impact of Tracy's generosity was incredible, not just for me, but also for the children in my classroom. They now had the supplies they needed and a library of books to enjoy. Tracy's act of kindness created a ripple effect, touching lives and reminding us of the power of compassion. When I shared the story with my colleagues at school, they couldn't believe that an apartment office team would do such a thing, let alone care so deeply. I'm truly grateful for Tracy, Barry, and our Carlyle Place community. Their kindness showed me that we're not alone. Tracy's gift will forever be cherished, inspiring a love for learning and creating a brighter, more compassionate world.

CARING EMPLOYEES

Resident Stories Steve's Story

A Resident at Park Vista

I’m the type of person that tries not to spill my guts to other people. But the Community Manager at Republic Park Vista, is the type of person who makes you feel so comfortable that you can’t help but talk more about things than you normally would. And I’ve had a rough go of it lately. A few years ago, my wife, Sandy, passed away from cancer. We were actually both diagnosed with cancer around the same time. Prior to her diagnosis, she wasn’t feeling well, so I took her to the hospital and the doctors said she had heart problems. Shortly after, she had a heart attack and slipped into a coma. The only way I could stay with her in the hospital was if I stopped my chemo treatment, so I did without hesitation. One day while I was visiting her, one of her nurses felt an enlarged lymph node, so I had it checked, and we soon found out she had Hodgkin’s Lymphoma. Because she was in a coma, she couldn’t start treatment. So I fought with the hospital. I knew that Sandy would want to do anything possible to keep living. They eventually agreed to start the treatment. It was on day 47 of her coma that she opened her eyes. After she was finally able to come home in September of 2015, she caught pneumonia several times over the course of a few months and passed away in March of 2016.

Shortly after, I had to start my chemo treatment again, and I found out that my colon cancer had spread to my liver, which was then considered Stage 4 cancer. At that time, my doctors told me to basically get my life in order. I didn’t want my kids to go through what I had to go through with their mom, so I decided to sell the house. I then actually got a call from my doctor letting me know that they found a hospital in Houston, Texas that would do surgery to remove my liver. Thankfully the surgery was successful, and I’m now cancer free. It was after the surgery that I realized I needed to find a place to settle and get a grip on my life. So I started looking at my options. I knew I wanted a place with good amenities including a gym because I had gained a bunch of weight. I also just wanted a place that felt comfortable. When I looked at Republic Park Vista, Erin and the girls in the office were just so friendly and helpful, so I knew I had found a great place. I felt like they truly cared for me. I originally only signed a five month lease because I didn’t know what would be in store for me. But I ended up signing a year lease this past February. I’m just so grateful for how caring the staff is. It really makes a difference. They don’t just go through the motions. Overall I’m just grateful to have found a place that has allowed me to re-engage with life. My story is what led me here, but the staff at Republic Park Vista is what’s kept me here.

NOW THAT'S FUNNY

Golf Cart Adventure One day I was taking a couple on a golf cart tour around the Villas. Throughout the tour, I got caught up talking to the woman about everything under the sun and we got carried away in our own little world before we heard a faint cry for help in the distance. I asked the husband if he had any questions and when there was no response, I looked behind us to see the husband frantically chasing after our golf cart! I got so carried away talking to the wife I drove off and kept talking without making sure the husband was on board the last time we stopped! The wife busted out laughing when she realized we left him in the dust. Panicking and embarrassed, I practically did a 360-degree drift turning the golf cart around to get back to him asap. He was sweaty and panting but said it was all good and we all had a good laugh They ended up signing the lease and moving in—he  earned it! SC ANabout THISit.CODE TO LEARN MORE ABOUT

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THE VENTERRA EXPERIENCE

WOW

MATTERS At Venterra, we are not just involved in the apartment business; we are in the people business. Our focus extends beyond the mere tasks of rent collection, issue resolution, and repairs. We are committed to building enduring relationships with both our residents and colleagues, who consider Venterra their home. Since the introduction of the WOW initiative in 2012, you have been empowered to make a positive impact on the lives of Venterra residents and colleagues. Equipped with a budget and fueled by their passion, our teams are encouraged to address unspoken needs and exceed expectations. Our ultimate goal is to foster a genuine sense of community where every interaction with Venterra leaves individuals feeling heard, valued, and truly cared for. Personalized moments of surprise play a significant role in achieving this objective, which is at the heart of our WOW initiative.

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CARING EMPLOYEES

I take pride in overseeing Venterra's WOW Matters program. 'We Care More Here' is not a slogan for us at Venterra; it's embedded in our identity, reflecting a deeply instilled culture of empathy and compassion that influences every part of our work. The WOW Matters stories serve as testaments to this culture, each demonstrating how we anticipate and meet our resident’s unexpressed needs. One story that has profoundly touched me perfectly illustrates our WOW culture. A resident requested for her patio railings to be repainted, indicating her intention to spend more time on her patio. On arrival, our maintenance team noticed a detail that wasn't part of the work order—the resident had only one plastic patio chair. Instantly, our team knew the next steps. After completing the painting, they extended their duty beyond their job description, purchasing a set of comfortable patio furniture for her.

Our WOW culture enables us to spot the subtle cues that could otherwise be missed. Our kindness and compassion urge us to act proactively, continuously seeking opportunities for our residents. We call these exceptional actions as WOW Moments. Far from being sporadic instances, these are routine examples of our commitment to making life at Venterra unforgettable. Interestingly, this culture has also personally helped me become a better friend, sister, neighbor, and mother. Because at Venterra, we don't just believe in meeting our responsibilities, we aim to surpass them. 'We Care More Here' isn't just a principle; it's the Venterra lifestyle, a constant reminder to take every opportunity to make a positive impact.

Johnna Bacak

Customer Experience Manager Employee since August 4, 2008

This is the nurturing environment that Venterra fosters, one that I am incredibly pleased to be a part of.

WOW-ing is an integral part of Venterra's caring culture, empowering us to do the right thing, assisting others in achieving their goals, go the extra mile to deliver exceptional experiences, and stand out as a company that genuinely cares. We have witnessed firsthand how WOW-ing significantly elevates happiness levels and life satisfaction, not only for our residents but also for the Venterra employees who contribute to creating these exceptional moments. At Venterra, the word community is not just about our property, it is about the human connections that are made between our staff and our residents. Our company values center around the human experience, and our aim is to increase resident happiness. WOW-ing helps to achieve this goal.

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By WOW-ing, we can enhance levels of satisfaction and overall well-being and give our teams the full benefit of our WOW Matters Program, not just our WOW. Kindness has two benefits: the excitement of the act of giving, and the surprise of the person receiving a personalized gift. The stories you will read on the following pages are not only inspiring but also show a culture that demonstrates exceptional experiences for our residents and employees. Not every resident or every employee gets WOWed; but when it is needed, Venterra has the pleasure and opportunity of making a difference in the life of our customer and/or employee, and you bet we’re going to take it.

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THE VENTERRA EXPERIENCE

Resident Stories Greg's Story

A Resident from Fairways at South Shore

Living in Venterra Realty's Fairways at South Shore property has provided me with a true sense of community and comfort. However, I never expected that this community would become my support system during a challenging time. After the amputation of my foot, Assistant Maintenance Manager Gustavo emerged as a guardian angel, going above and beyond his duties to provide unwavering care and support. I mean, the man has a heart like you wouldn’t believe. Gustavo's compassion and empathy were extraordinary. Despite his busy schedule, he made it a point to visit me every day, ensuring that I was coping with the difficulties of my recovery. What touched me the most was his dedication and commitment to my well-being, as he even took the time to stop by on his day off.

And it wasn’t because he would get any type of recognition for this, it was because he truly cared about my well-being. This act of kindness went beyond his professional responsibilities and showed me the genuine care and concern that Gustavo and the leasing team at Fairways at South Shore have for their residents. But Gustavo's support was not an isolated incident and his genuine concern uplifted my spirits and gave me the strength to face each day with renewed hope. What this showed me the most is that the Fairways at South Shore is not just a place to live; it is a community that embodies the values of compassion, support, and genuine care. I am forever grateful to Gustavo and his care has forever made a mark on my heart and I wish there were millions and millions of him in the world.

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Resident WOW 

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CARING EMPLOYEES

Become an empowered Venterra Leader through the WOWEE program. Create unforgettable WOW moments for your team members and cultivate a genuine interest in them as unique individuals. Listen actively, understand, and support your team to foster a tightly-knit onsite environment. The WOW-EE program is vital in fostering happiness among team members and ensuring a thriving and harmonious workplace environment. Join us and be the leader who makes a difference! Our leaders consistently strive to make a positive impact and demonstrate appreciation for their team members, setting a remarkable example for others to follow. This inspiring dedication creates a ripple effect, as team members wholeheartedly embrace this wonderful habit. As a result, our communities and team members often refer to each other as best friends or work family. I love hearing stories involving spouses, children, and the entire family when creating WOW moments. It brings about a sense of joy and fulfillment that permeates every aspect of our organization. Witnessing the growth of these connections is a true honor at Venterra and within my role.

As a community manager, I understand the link between customer experience and employee experience. To effectively care for our residents, knowing what it means to be treated with kindness is crucial. That's why I appreciate our WOW program at Venterra. This program allows me to perform acts of kindness for both my team and our residents, brightening their days. The WOW program perfectly embodies Venterra's values and proactive approach. It enables me to foster a friendly, inclusive community where residents and employees thrive. The program provides a designated budget to spread kindness and make a positive impact, acknowledging and celebrating my efforts. It's an opportunity I embrace because it aligns with my desire to do good and brings me joy.

Vanessa Sulivan

Community Manager, Experience Leader Westover Oaks, San Antonio, TX Employee since June 28, 2002

Mollie Witt Employee Experience Manager Employee since September 17, 2009

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Venterra's WOW culture holds a special place in my heart, providing constant inspiration for both my work and personal life. I love to read the incredible stories created by our teams and these stories have the power to positively impact people’s lives. I have witnessed Venterra's culture impact over my twenty years with the company. What amazes me even more is that our WOW culture extends beyond current employees and residents. I was pleasantly pleased when I had lunch with a former colleague and friend with whom I stay connected. During our conversation, she shared a story with me. A previous resident from one of Venterra's past properties, which we no longer managed, had reached out to her for help. This resident, who was no longer living in our community, remembered the WOW experience that Tracy Ruthstrom had created for him years ago. The resident knew Venterra no longer managed the property; however, he felt comfortable asking Tracy, who remained the manager, for a favor for a ride into Houston. Tracy being the person she is, absolutely agreed to help him out. Side note: three years after selling the Beaumont property, Tracy rejoined Venterra in our Pearland market three years ago. We are thrilled to have her back! That moment was a testament to how kind and caring individuals can impact others. Venterra's WOW culture is a true gift that keeps on giving. It touches the hearts of all those who interact with our caring culture, and I find that incredibly gratifying.

Lissa May

WOW-EE

Regional Manager of Property Management Houston, TX Employee since August 1, 2003

YOU'RE ON THE NEXT FLIGHT TO

See Your Family!

Paula is truly one of the best leasing consultants. She always takes her time and builds a genuine rapport with everyone that comes through the doors. One day, I overheard her talking with her daughter in Michigan asking her to help find inexpensive flights because she wanted to visit her family. This sounded like a job for Venterra! I texted her daughter and asked if she purchased the tickets yet. After confirming that nothing was purchased, I ran to the store to pick up a gift card for the airline she was looking for and some cute luggage to go with it. The next morning I told her I was walking apartments and she needed to bring cleaning supplies to a show unit. She was shocked to find the luggage with the American Airlines gift card waiting for her!

LaKeya Stewart

Community Manager, Experience Leader Cobblestone at Eagle Harbor, Fleming Island, FL Employee since April 10, 2017

CARING EMPLOYEES

WELCOME TO

Texas!

THE OPPORTUNITY

Many of our residents choose Venterra communities to begin a new chapter. Unfortunately, fresh starts aren’t always easy, so support means everything. After a Venterra team member noticed a small detail about an out-of-state couple that just moved in, they stepped in to create a Texassized WOW moment that they’ll always remember.

THE EPIPHANY

Tyrell Collins

Regional Better Living Manager, Experience Leader Belterra, Ft. Worth, TX Employee Since November 12, 2020

When I first met Dalton and Imani, they had just moved from California and were concerned that they wouldn’t be approved to rent a home. Dalton mentioned that he was getting ready to start work pretty soon, and that they were both so excited to move to Texas for all of the different opportunities here. Unfortunately, things were a little stressful because all of their belongings were still in California and hadn’t been shipped to Texas yet.

I noticed that Dalton would always use the same paper cup when he would come in for his daily cup of coffee. I didn’t want to embarrass him by calling attention to it, so I waited for a few days to spark up a natural conversation with him. One day when Dalton came in with his paper cup, I told him that he could use a different cup because there were plenty to go around. As I talked to him, I found out that they didn’t have cups or plates at home. Imani even shared with me that Dalton didn’t even have a blanket, and they were still waiting on their belongings in California.

THE WOW MOMENT I knew we had to do something to help, so we assembled a Texas Welcome Basket. We got them a reusable tumbler for their coffee, along with cups, plates, and a blanket, complete with a handwritten note. They loved it so much, and even showed us how they put it to use! I’m so happy that we could ease their moving stress—even just a little—and I look forward to seeing Dalton every day with his new tumbler!

THE VENTERRA EXPERIENCE

charmed

Witnessing a young girl's disappointment over her lost birthday gift in the mail, Mayra goes the extra mile to restore her joy.

Mayra De Hoyos

Community Manager, Experience Leader Park on Wurzbach, San Antonio, TX Employee since December 23, 2004

BIRTHDAY

THE OPPORTUNITY I noticed a little girl who had saved up to treat herself to something special, only to have it lost in the mail. She was so disappointed that I had to do something to make it right, especially since it was her birthday.

THE EPIPHANY I knew that the missing items were costume bracelets so I wanted to give her something that she could have as a keepsake for a long time to come, but it had to be a bracelet since that is what she lost.

THE WOW MOMENT As soon as she left my office, I went online to find what I could get that same day since it was her birthday. Luckily, we are located just down the street from a local mall with a James Avery store, and they were able to have the bracelet ready the same day.

C S IAMR PI N L EG &E M S EP A LO M YL E E SS

opportunity

A WINDOW SHADE OF

Observing Joshua's efforts to cope with the heat from his computer system, the team saw beyond a simple violation of the rules. Instead, they identified a chance to create a solution that benefited everyone involved.

Eric Benazeraf

Maintenance Manager, Experience Leader Silverbrooke, Stafford, TX Employee since September 25, 2017

THE OPPORTUNITY During a recent call, I met Joshua, a very nice young man. He acts as a server for his company and has a very large computer system in his study, which tends to heat up the area. Joshua added a fan system to one of the windows to support the air flow. While it’s a clever setup, residents unfortunately aren’t able to have systems like this exposed in the window.

THE EPIPHANY We found a nice brown shade that would compliment the area. When the shade arrived, I contacted Joshua and told him I needed to speak to him. When he opened the door, I said, "Surprise!" Joshua was so excited when I arrived with the shade. I took the time to install it for him so he wouldn’t have to worry about any added stress.

THE WOW MOMENT I could understand Joshua’s need for having the fan system and wanted to find a solution that would serve as a win-win for all. Rather than tell Joshua that he has to remove the unit, I got with Jessica and we brainstormed some ideas. We got on Amazon and found some great shade options that could support both our guidelines and Joshua’s need for extra airflow. Once I had the idea, I spoke to Joshua. I explained we couldn't have fans in the windows, but understood his need. I asked if he had considered a patio shade and he had, he just hadn't moved on it yet. I told him to be patient for a couple days and we would see what "options" we had!

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PROVIDING A We love when our residents pop into our offices just to chat and share details about their lives. Not only does it make our day—it also gives us the opportunity to do something special for them! When one resident shared her plans to throw a dream party for her twins’ sweet 16, a Venterra team member felt a personal connection and helped make it a party they’ll always remember!

Erisha Weens

Better Living Manager, Experience Maker The Villages at Oakleafs Orange Park, FL Employee since December 1, 2017

lift

THE OPPORTUNITY One of our residents, Detoshia, frequently comes to the office to chat with us. During one of our conversations, I learned that as a single mom of three (16- year-old twins and an 8 year old), she had decided to put together a Sweet Sixteen dream party for her twins. Detoshia wanted to go all out, especially because she never had a Sweet Sixteen party herself. She came into the office one day and after complimenting her hair, she shared more about the party, hosting it at an Orlando Airbnb. So much goes into planning an event— especially a dream party!—so I asked her about any remaining preparations. She told me that she still needed to figure out transportation for 15 friends from a day activity to dinner.

THE EPIPHANY As someone raised by a single mother, I was deeply moved by Detoshia’s party plans. I had also dreamed of my own Sweet 16 when I was younger, so I was inspired to help create that special moment for Detoshia and her twins. I didn’t want to just book simple transportation, though! I wanted this experience to be as glamorous as possible, so I researched limo services and found one with outstanding reviews. The limo driver was also excited to take part in the surprise, so I knew it was a perfect choice!

THE WOW MOMENT I needed the Airbnb address for the driver, so I had called Detoshia about sending something to the twins. I’m sure she thought it would just be flowers or a card—not a limo driver! As the driver pulled up to the house, Detoshia and the girls were speechless. (Thankfully he took a video so I could see how excited they were!) The trip included a scenic Orlando tour, mini-golf, dinner, and snacks and drinks. This moment made such a lasting impact, and it was so rewarding to bring happiness to these young residents and their mom. I was also touched that the limo driver was just as committed to making their day perfect. This experience will undoubtedly remain a core memory for all involved, myself included!

of life

CELEBRATION

After learning about Keon's recent car accident, the Venterra team rallied around him, extending warmth and community support in his recovery. They surprised Keon with a celebration.

WOW-EE

C S IAMR PI N L EG &E M S EP A LO M YL E E SS

A SPECIAL GESTURE FOR SIERRA & SAILOR

Navigating Dentist Visits + Family Love

Sierra is our Better Living Manager here at The Villas

Mikyle Walker

Senior Community Manager, Experience Leader Apex West Midtown, Atlanta, GA Employee since September 3, 2019

THE OPPORTUNITY While on my daily walk, I noticed Keon and his girlfriend folding up a wheelchair. After chatting with them, I learned that Keon was recovering from a serious car accident. I saw an opportunity to make Keon’s day a bit better after our conversation in the parking lot.

THE EPIPHANY Unfortunately, Keon’s accident wasn’t a minor fender bender, and my heart went out to both of them as they navigated the aftermath of this life-changing event. It can’t be easy to feel overwhelmed and alone, but I wanted to make sure that Keon knew that he had his community’s love and support. I found Keon’s girlfriend via Instagram and sent her a DM to tell her that we wanted to do something special for him. After asking her about a few of Keon's interests, she revealed that he loves Pappadeaux, music, and games.

THE WOW MOMENT Now that we had a running list of Keon’s favorite things, the perfect plan was starting to come together. We asked Keon and his girlfriend if they could come to the office for a quick meeting. Little did they know, there was a surprise party waiting! As they approached the lobby, we played Kool & the Gang’s “Celebration.” It didn’t take long for them to realize what was going on! We spent the evening listening to music, playing PS5, and even enjoying throwback games like UNO and Jenga. And of course, we ordered Keon’s favorite meal from Pappadeaux.

at Newnan Crossing. She has 3 children- Sailor, Davy, and Beau, and she stays quite busy with work and her family. Her daughter Sailor had a dentist appointment to have a tooth pulled, and I could tell that Sierra was nervous about the appointment for her sweet little girl. She didn’t want Sailor to be scared of the dentist or worry that she would be in any pain. (I think we all can remember that going to the dentist could be a little scary when we were kids!) Sierra had requested to take a few days off after Sailor’s dentist appointment to be with her and comfort her. I wanted to do something special for Sailor and Sierra, so I decided to get Sailor an Enchanted Princess dress and Encanto activity book with coloring pages and puzzles. Knowing that Sailor would not be able to eat for a few days, I also got her vanilla pudding. Sierra loves to read, so I got her the book “Reminder of Him” by Colleen Hoover and some of her favorite drinks, so she would have a book to read while she was at home taking care of Sailor. I had them delivered to their house the day of the appointment!

Tonya Dix

Community Manager, Experience Leader Villas at Newnan Crossing, Atlanta, GA Employee since March 24, 2015

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bark park

MEMORIES

Recognizing Jay’s daily visits to the Bark Park, they planted a tree and installed a memorial stone in honor of his beloved pets.

Barbara Carrillo

Community Manager, Experience Leader Coles Crossing, Cypress, TX Employee since September 20, 2016

THE OPPORTUNITY Jay and his wife Janet have lived here since 2011. They have had 2 whippets during their time here. They had Brittany when they first moved in and she was with them for 11 years. After she passed, they decided to get another whippet and they named him Ace. Unfortunately, Ace passed away in April of this year, after 3 wonderful years with the Spiegels.

THE EPIPHANY Being a dog owner myself, I could see the pain and sadness in his eyes whenever he came into the office in the last month and a half. Jay still goes to the Bark Park every day and sits on the park bench to remember his dogs and watches other residents with their dogs.

THE WOW MOMENT The landscapers installed the tree and the memorial stone early in the day. Jay went on his daily walk to the Bark Park to sit at the park bench. He saw the newly planted tree and went over to investigate what the sign at the base of the tree said. He said he lost it when he saw that the stone was in memory of his beloved dogs Brittany and Ace. He came in the office two days in a row to say how thoughtful this was and how grateful and touched he and his wife were by this memorial.

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OUR JUNIOR Elena, a 5-year-old girl, gets bored while her father lifts weights at the gym. The Carlyle Place team finds a Junior Gymnast Workout Set and surprises Elena with it.

Barry Taylor Young

Community Manager, Experience Leader Carlyle Place Apartments, San Antonio, TX Employee since July 22, 2014

gymnast!

THE OPPORTUNITY Every day, as I am closing the office, I see 5-year-old Elena sitting with her father in the Fitness Center. I love that they get to have this daily father-daughter time together, but I have noticed Elena often appears bored while her father lifts weights. I decided I wanted to find something that would make the daily gym visits with dad a little more fun for her.

THE EPIPHANY Once I decided I wanted to WOW Elena, I began looking online for gym equipment for children as young as 5 years old. I was thrilled to find a Junior Gymnast Workout Set, intended for children 5 to 10 years old! It included a sweat towel, sweatband, whistle, jump-rope, hula-hoop, skip ball, gym bag and dumbbells that double as water bottles.

THE WOW MOMENT I wrapped Elena’s gym set when it arrived and sent a text to her parents, letting them know she had a special package waiting for her in the office. Shortly after that, Elena and her parents stopped by the office, eager to see what it could be, especially since they were not expecting a package. Now, Elena can take her kidfriendly gym equipment with her and her father’s daily gym visits and work out alongside her father!

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borrowed SOMETHING

Taking the time to get to know our residents isn’t just a great way to show them that we care—it can also provide us with opportunities to create lasting, positive memories! Danielle’s curiosity allowed her to brainstorm a lasting act of kindness that made a resident’s day. As you read this WOW moment, think about how you and your team can get to know your residents better.

Danielle Hodgin

Better Living Constulant, Experience Maker The Villages at Oakleaf, Orange Park, FL Employee since December 13, 2021

NOW THAT'S FUNNY

Spacious Panties in all Kitchens! Early in my career, I worked for a small owner in Dallas who had recently taken over a pretty large community. My job was to send out postcards to all of the local community colleges, businesses and neighboring communities. I put my blood, sweat

One day, one lucky, detail-oriented man came in and pointed out the mistake when visiting. He enlightened my boss, who did not hesitate to laugh off my mistake and immediately they started brainstorming a “Spacious Panties” campaign.

and tears into the finished product that was ready to be sent out to over 5,000 people to see, or so I thought. Under the amenities list, I wrote “spacious panties in all kitchens.” Tragically, I was one letter away from what I meant to write: pantries.

They thought of the brilliant idea to give anyone who catches the mistake on the postcard, a huge discount on underwear. Though this idea didn't stick, the man who came in did get $150 off when he moved in.

THE OPPORTUNITY About once a week, Jay, a 16-year-old, would come to the office to ask to use our vacuum. Curious, I asked him why he needed to borrow the vacuum weekly, and he said it was so he could do his chores before his mom got home. It turns out that their vacuum broke and he never told her, but he still kept up with the chores by using the office vacuum.

WOW-EE

CARING EMPLOYEES

I was touched by Jay's willingness to do whatever it takes to maintain his chores for his mom. So, I decided to surprise him with a new vacuum! I reached out and told him I needed to see him in the office. I knew he would be wondering why he was being called in and would come over quickly.

THE WOW MOMENT After I called him to come to the office, he ran over from the pool to see what I needed and I gave him the new vacuum. He was so surprised! Jay was over the moon with his gift—I never thought a 16-yearold boy would be so excited to get a new vacuum! He started to open it right there in the office. I’m so glad that Jay and his mother have a new vacuum for

WOW-EE

Glamorous Birthday Swurprises My BLM Canecia was very excited about her birthday this year. She had mentioned to me that she wanted to have a girl's day at Chateau Elan Winery & Resort to relax. I knew I had to do something to make her day extra special! We decorated her office with rose gold balloons and a very beautiful diamond backdrop. I also got her a ticket to the winery for the day, a gift with new sunglasses and a fedora. When she came into her office, she was so surprised and excited! She opened her gifts and started to tear up. It was awesome to make her feel so special on her day!

THE EPIPHANY

their place. Now, Jay doesn’t have to worry about borrowing and returning what he needs to get his chores done.

Maried Aleman

Community Manager, Experience Leader The Harrison, Atlanta, GA Employee since June 4, 2013

Holiday Magic to Life I had the pleasure to work with April on a Saturday while helping with coverage. After several tours and speaking with several residents, we had a moment of peace. While focusing on our respective admin work, we started talking about our families and plans for the holidays. She told me that she's very excited for December as her husband will be in town (he works abroad for long periods of time) and also how their kids have a calendar counting the days until they see their dad! No lie, we were tearing up! My idea for this WOW-EE was to find something that the whole family could enjoy and experience a little holiday magic. This is how the idea for a trip to the famous Houston Zoo Lights, the day before Christmas Eve came up! Thank you April for being a rock star and we are grateful that you are part of our Venterra family.

Francisco LeVeck

Regional Better Living Manager, Experience Leader Houston, TX Employee since July 14, 2020

THE VENTERRA EXPERIENCE

ADVANCEMENT

& LEARNING

CARING EMPLOYEES

We know that to continue to grow and innovate, we need to constantly engage with learning, both technical job-related skills and interpersonal skills. Without learning, we’re stagnant, and that’s not who we are. Bringing lifelong learners into the organization starts with our Talent Acquisition team, who keeps a keen ear out for cues that spotlight colleagues who are looking to engage with and contribute to a culture of continuous learning. During their time at Venterra, we want team members to continue to focus on their career development, with the support of their leaders and the organization. This might mean improving in their current role or preparing for a new role. We’re upskilling our leaders in how to leverage curiosity to encourage their team members and facilitate experiences that are meaningful to their goals. We’re also empowering our team members to take ownership of their growth through programs such as Pathways to Success and our Lifelong Learning Challenges. And lastly, if we don’t offer something internally that a team member is passionate about, they’re encouraged to use their Education Assistance Funds to continue learning outside of Venterra! You are valued immensely as a team member, and we recognize that our identity is shaped by your unwavering commitment, compassion, and hard work. To show our appreciation, we are enhancing our dedication to continuous growth and development by revamping and expanding our learning programs, as well as providing extra life sessions. We are excited to witness your ongoing progression and grateful for the opportunity to support you in this manner.

Jessica Shaw Director of Learning and Development Employee since August 24, 2004

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92%

of you feel provided with opportunities for professional training and development.

CARING EMPLOYEES

2022 JOEY BRUCE LIFELONG LEARNING AWARD

jessica Kilgore Senior Better Living Consultant

The Joey Bruce Lifelong Learning Award goes to a Venterra team member that exemplifies our core value of Never Ending Pursuit of Excellence. The winner this year is Jessica Kilgore at Calais Midtown. Jessica started her career with Venterra in November 2019. Since then, she’s participated in the lifelong learning challenge 8 quarters in a row, became a mentor in October 2021, and was promoted to Senior Better Living Consultant shortly after. Jessica’s desire for growth is evident in everything she does. She’s even supported growth in others by mentoring over 20 Better Living consultants in the portfolio.

“”

She always makes time for mentoring, and I am so thankful for her dedication to the program! She is by far the most requested Better Living Consultant mentor, even outside of her region. She’s amazing and this recognition is certainly well-deserved!

This award was established in 2021 in memory of Joey Bruce, Venterra's former Vice President of Construction Services. Joey was the epitome of lifelong learning, and who Venterra is today is largely shaped by Joey's commitment to personal and professional growth.

- Ashley Beer, Learning & Development Specialist

Jessica’s accomplishments aren’t just recognized by Venterra either, she’s also received the honor of being named one of Houston Apartment Association’s 40 Professionals Under 40, selected from 300 candidates. We’re so proud of Jessica’s work ethic and commitment to helping her peers, and we can’t wait to see what she accomplishes in the future. SC AN THIS CODE TO LEARN ABOUT

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Throughout the two-year program, I attended in-person classes two nights a week, with each session lasting four hours. Without the understanding and flexibility from my leaders at Venterra, I cannot imagine how I would have managed to meet the demands of both my workload and my studies. Their belief in me and their constant encouragement transformed the seemingly impossible into a reality. Working with Venterra also equipped me with a wealth of practical experience that complimented my academic endeavors. Many of the courses I undertook during my PMBA program directly resonated with my role in leadership and operations at Venterra. The knowledge and skills I had cultivated throughout my tenure with Venterra bolstered my confidence in the classroom, where I frequently engaged in discussions and actively contributed my insights.

Last year, I achieved a significant milestone in my educational journey by earning my Professional MBA (PMBA) from the University of Central Florida. As I reflect on this accomplishment, I cannot understate the role that Venterra played in my success. In fact, I owe a great deal of credit to Venterra for making this academic pursuit possible and for supporting me every step of the way. First and foremost, Venterra played a crucial role in helping me meet the requirements for acceptance into the program. To gain admission, a certain amount of professional work experience was necessary, which I easily fulfilled due to my time with Venterra. Furthermore, I had to secure two professional letters of recommendation, and I was fortunate to have Maitina and Lauren, my esteemed leaders, readily provide their support and write these letters on my behalf. Their endorsement undoubtedly played a pivotal role in my acceptance and overall success. One of the most valuable contributions Venterra made to my journey was providing me with a flexible schedule that allowed me to balance my career and academics effectively.

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Beyond the professional development aspect, Venterra's supportive culture fostered my personal growth and ambition. The company consistently provided the encouragement and guidance necessary for me to embrace ongoing personal and professional development. What's more, from the moment I expressed my interest in furthering my education, my colleagues at Venterra overwhelmingly supported me. Their encouragement and belief in my abilities fortified my resolve and fueled my determination to succeed. Lastly, I am incredibly grateful for Venterra's tuition reimbursement program, which played a significant role in turning my educational aspirations into a reality. This generous program not only made pursuing my PMBA financially feasible but also demonstrated Venterra's commitment to investing in the growth and development of its employees. The availability of such a program further exemplifies the supportive and forward-thinking nature of Venterra as an organization. I am immensely grateful to Venterra and its leaders for their unwavering support, belief in my abilities, and commitment to my growth. With Venterra's influence and my newly acquired knowledge, I am excited to embark on new challenges and make significant contributions in my professional and personal life.

Erin Krohone Regional Manager, Experience Leader Employee since October 1, 2015

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I have experienced a matchless level of support in my career development, and it has truly made a transformational impact on my professional and personal growth journey. My direct supervisor has shown a genuine commitment to helping me thrive in my role and continuously encourages me to focus on my passion and use it as fuel to reach my full potential. From the executive team down to my direct manager, Venterra leaders actively support individual aspirations. This support has allowed me to set ambitious goals and confidently pursue them. I continue to choose Venterra because Venterra is an organization that invests in my success and allows me to decide where my journey leads. Venterra prioritizes employee growth and has created an environment where not only I, but all can thrive. I am delighted to continue developing with Venterra and enthusiastic about the continuous growth and endless career opportunities that lie ahead!

Cassi Walter Senior Learning & Development Specialist Employee since May 18, 2015

The open and collaborative work environment encourages continuous learning and knowledge sharing among colleagues. I've personally benefited from these opportunities, gaining the skills and confidence to excel in my role. Venterra's support has aligned perfectly with my career goals, and I'm grateful to be part of an organization that invests in its employees' growth. I'm excited about the endless possibilities that lie ahead in my career with Venterra.

Diana Tyser

Learning & Development Specialist Employee since May 8, 2006

I really enjoy the Maintenance Learning Hour offered to me monthly. It is tailored to my job, focusing on relevant topics that enhance my efficiency. Whether it's refreshing my technical knowledge or polishing essential soft skills, this monthly learning hour covers it all. The collaborative peerto-peer learning environment is a valuable aspect, as it allows us to come together and learn from each other's experiences.

Stephen Daalling

Maintenance Manager, Experience Leader St. Andrews, Pearland, TX Employee since August 11, 2014

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UNLEASHING POTENTIAL EDUCATION, ACHIEVEMENTS & TRIUMPHS Let's get your name on the list! AMY ADAMS

Design Services Associate, Venterra Realty Corporate Office

National Council for Interior Design Qualification Certification

MOULOUD AOUANOUGH

Make Ready - Certified, Tomoka Pointe, Daytona Beach, FL

Certified Pool and Spa Operator License

KIAHNA BETTIS

Better Lving Manager, Experience Maker, Preserve at Baywood, Houston, TX

Google Ads Display Certification

CASSIDY BROWN

Better Living Consultant, Experience Maker, Luminary at 95, West Melbourne, FL

Certified Leasing Consultant

STEPHEN BURLEY

Business Analyst, Venterra Realty Canada

Business Analysis Certification

CHRISTOFER BUTLER

Assistant Maintenance, Experience Maker, Silverbrooke, Houston, TX

Certified Pool and Spa Operator License

MICHAEL CASENAVE

Senior Business Intelligence Analyst, Venterra Realty Corporate Office

Business Analytics Certificate 2022

JEN CASTANEDA

Renter Success Specialist, Venterra Realty Corporate Office

Google Ads Measurement Certification, Google Ads Display Certification, and Google Ads Search Certification

AMY CHANG

Director of Talent Acquisition, Venterra Realty Corporate Office

Recruiting and Talent Acquisition Certificate

RICHARD CLAYTON

Director of Cyber Security, Venterra Realty Canada

Certified Information Security Manager

NATASHA CULLEN

Better Living Consultant, Experience Maker, The Villages at Oakleaf, Orange Park, FL

Certified Academic Language Practitioner

AHMAD EL ABED

Product Owner, Integrations, Venterra Realty Canada

Graduate Certificate in Project Management from Centennial College and Scrum Product Owner

BRENDA GRASHA

Community Manager, Experience Leader, Timber Mill, Houston, TX

Tax Credit Specialist, Certified Financial Specialist, and Certified Pool Operator

KASSANDRA GUTIERREZ

Better Living Consultant, Experience Maker, San Palmilla, Houston, TX

Certified Academic Language Practitioner

ASHLIE HEPBURN

Better Living Manager, Experience Maker, Luminary at 95, West Melbourne, FL

Certified Apartment Manager Certification

EASTIN ISAAC

Senior Talent Acquisition/Brand Specialist, Venterra Realty Corporate Office

Recruiting and Talent Acquisition Certificate

JESSICA KILGORE

Regional Better Living Manager, Experience Leader, Venterra Realty Corporate Office

Diversity, Equity, Inclusion Certification 2023

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Continuing Education & Assistance

ERIN KROHNE

Regional Manager, Experience Leader, Venterra Realty Corporate Office

Professional Master of Business Administration

TERRELL LATIMER

Better Living Manager, Experience Maker, Highpark, Houston, TX

Bachelor of Business Administration in Accounting

ELIZABETH LOPEZ

Talent Acquisition/Sourcing Specialist, Venterra Realty Corporate Office

Recruiting and Talent Acquistion Certificate

JOSE LOPEZ

Make Ready, Experience Maker, South Shore Lakes, Houston, TX

Certified Pool and Spa Operator License and Enviromental Protection Agency Cerification

MAURICIO LOPEZ

Make Ready, Experience Maker, Silverbrooke, Houston, TX

Enviromental Protection Agency Cerification

CHELSEA MEDDERS

Better Living Consultant, Experience Maker, Tree Park, Atlanta, GA

Master of Business Administation 2022

ALEJANDRO MENDEZ

Make Ready - Certified, Preserve at Colony Lakes, Houston, TX

Enviromental Protection Agency and Contiguous Property Owner Certification

HECTOR MERCADO

Maintenance Manager, Experience Leader, Tomoka Pointe, Daytona Beach, FL

Certified Pool and Spa Operator License

MACY MONROE

Community Manager, Experience Leader, Luminary at 95, West Melbourne, FL

Certified Apartment Manager Certification

LESLIE NOBLES

Talent Acquisition Specialist, Venterra Realty Corporate Office

Certificate in Recruiting and Talent Acquisition

LUIS ALFREDO PERALTA

Make Ready, Experience Maker, Preserve at Colony Lakes, Houston, TX

Enviromental Protection Agency Certification

IVY QU

Property Accountant, Venterra Realty Canada

Certified Public Accountant Designation

ERNEST RIOS

Maintenance Manager, Experience Leader, Park on Wurzbach, San Antonio, TX

Emergency Medical Technician Certification

GERARDO RODRIGUEZ

Project Manager, Venterra Realty Corporate Office

Commercial Drone/Unmanned Aircraft Systems Pilot License 2022

STEPHANIE RODRIGUEZ

Better Living Manager, Experience Maker, The District Universal Boulevard Apartments, Orlando, FL

Trainee Residential Appraisal License and Certified Academic Language Practitioner

SALAHELDIN R. SABEK

Assistant Maintenance, Experience Maker, Tomoka Pointe, Daytona Beach, FL

Certified Pool and Spa Operator License

LAKEYA STEWART

Community Manager, Experience Leader, Certified Apartment Manager Cobblestone at Eagle Harbor, Fleming Island, FL

LEIGH SUBLETT

Senior Director of Marketing and Communications, Venterra Realty Corporate Office

Google Analytics Certification and Google Ads Certification

AKSHAY VARDHAN

Senior Financial Analyst, Venterra Realty Canada

Canadian Law Degree, Licensed Barrister, and Licensed Solicitor with Law Society of Ontario 2022

MIKYLE WALKER

Senior Community Manager, Experience Leader, Apex West Midtown, Atlanta, GA

Certified Apartment Manager

CASSI WALTER

Senior Learning and Development Specialist, Venterra Realty Corporate Office

Instructional Design certification 2022

ADA WANG

Financial Analyst, Venterra Realty Canada

Certified Financial Analyst

ANTHONY WHITE

Make Ready, Experience Maker, Balmoral Village, Atlanta, GA

Heating/Ventilation/Air Conditioning Enviromental Protection Agency Certification 2023 and Porter of the Region 2022

MOLLIE WITT

Employee Experience Manager, Exercising Leadership: Foundational Principles Certificate and SC ANOffice THIS CODE TO Houston LEARN MORELyceum ABOUT Venterra Realty Corporate Apartment Program Certificate

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THE VENTERRA EXPERIENCE

VENTERRA MARKETING APPRENTICESHIPS 4

CERTIFICATIONS EARNED

TRAINING VIDEOS & PHONE CALLS

SEARCH ADS CREATED

REMARKETING ADS CREATED

Google Analytics, Google Search Ads, Google Display Ads, and Google Remarketing Ads

The Apprentinces committed their time and effort to watch training videos, asking questions, and joining monthly calls to get hands-on experience.

These Search Ads represent over $100K in advertising dollars over 12 months. Google Search Ads have driven over 600,000 clicks to our website over the year.

These Remarketing Ads represent over $30K in advertising dollars over 12 months and nurture potential renters after they visit our property websites, building a pipeline of interested renters.

Once certified, you will receive training through real-time instructional videos and guidance from our Sr. Director of Marketing and Communications, Leigh Sublett. You will be assigned weekly tasks such as managing Google Ads, optimizing scores, and adjusting budgets. Additionally, the VMA includes 3D Videography and Photography management, as well as advertising spend management with intermediate Excel skills. We have three apprentices that have completed 12+ months of the program and are fully qualified for any junior-level digital marketing role: Jen Castenada, Kiahna Bettis, and Ruby Silva.

The VMA embodies Venterra’s Core Value of the Never-Ending Pursuit of Excellence. Without a doubt, joining the program has been one of the best decisions I have made, enhancing my career growth through knowledge and valuable hands-on experience. Piloting such an incredible opportunity has been so empowering and has allowed me to push boundaries and step outside of my comfort zone. I look forward to continuing to grow and the many more great experiences ahead.

Jen Cataneda

Those interested in participating in the Marketing Apprenticeship must meet the following criteria:  1 Year of Work Experience at Venterra Applicants should have at least 1 year of employment at Venterra and 3 months in their current role. This is crucial because it ensures that anyone who wants to join the program has had sufficient time to feel comfortable with Venterra and their primary role beforehand.

 Marketing Background It is preferred for applicants to have a background, experience or education in Marketing. This will give us a strong base to work with when it comes to utilizing advanced digital marketing techniques.

 Reference(s) Applicants should submit a solid reference and approval from their current manager.

The Marketing Apprenticeship program will be limited to 2-3 Venterra employees annually. During the application review process, both tenure and performance will be taken into account as key factors for consideration.

Renters Success, Experience Maker Employee since January 24, 2018

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VMA 

Venterra Marketing Apprentice?

Venterra's Marketing Apprenticeship (VMA) program demonstrates our commitment to your long-term career growth while reinforcing the effectiveness of Venterra's marketing operations. Our program offers you a unique opportunity to enhance your marketing skills and make significant contributions to our advertising strategy. In the VMA, you will primarily focus on Google Analytics and Google Ads to drive traffic to our high-converting website. We expect you to obtain certifications in these areas within the first three months.

WHAT DOES IT TAKE TO BE SELECTED AS A

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VENTERRA LEADER PROMISE

WE MAKE TIME TO HAVE FUN + CELEBRATE SUCCESSES NOW THAT'S FUNNY

Billion Dollar Dream, Up ln Smoke I absolutely adore Venterra's embrace of fun and celebration for achievements. Whether it's the exciting themed Fun Fridays that allow us to dress up or the Family Fun day where our loved ones get to meet our "work family," the environment they've fostered makes coming to work a genuine delight. It's not just about colleagues; these enjoyable experiences bond us like a tight-knit family. Every celebration and shared moment ignites my motivation.

Jacqueline Gonzalez

Regional Better Living Manager, San Antonio, TX Employee since November 9, 2020

Venterra is an advocate for young entrepreneurial minds, no doubt, but two young residents may have taken it a little too far. These gentlemen decided to start a BBQ catering business out of their apartment. As they started on the path to becoming the next Jeff Bezos of the barbequing industry, they ordered two massive smokers and various meats. Their “brilliant business venture” began one day as the smoke and strong smell of hickory filled their apartment. To their surprise, the smoke alarm went off, with smoke blowing out of every crevice of the apartment. The young entrepreneurs explained they had no idea that smokers would produce so much smoke. Let’s just hope their next billion-dollar idea makes it past their first sale.

THE VENTERRA EXPERIENCE

BETTER LIVING CHALLENGES

EMPOWERING EMPLOYEES TO LIVE BETTER AND TAKE ACTION

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Better Living Challenges 

CARING EMPLOYEES

At Venterra, your well-being and growth are essential to creating a positive and productive work environment. We encourage you to lead a healthier and more fulfilling life by participating in our monthly Better Living challenges. Each month, the challenge changes, offering you opportunities to improve various aspects of your life. The best part? You have a chance to win exciting rewards, like being one of our monthly winners or even the $2,000 Grand Prize Winner!

JULY'S CHALLENGE FOCUS ON MENTAL HEALTH & PHYSICAL FITNESS Dawn William, the Community Manager at the Links at Windsor Parke, discovered her passion for Aerial Silk Ropes back in 2017. However, due to various circumstances, she faced some setbacks in fully pursuing her passion. Last year, Dawn’s dreams were temporarily put on hold when she broke her wrist, causing her to pause her aerial pursuits. Despite the setback, Dawn didn’t give up. As the end of last year approached, she became more committed to regaining her strength and recovering from her injury. With determination, she worked to rebuild her strength and stamina, surpassing her previous ability levels.

A PERSONAL TRIUMPH PERFORMING WITH RESILIENCE During this July Better Living challenge, Dawn took the opportunity to take her passion to the next level by performing in her showcase. She choreographed her routine, and selected her music, costume, hair, and makeup, making the performance a deeply personal expression of her commitment to Aerial Silk Ropes. Dawn faced challenges while preparing for the performance. Initially, she struggled to complete the 4-minute routine but gradually improved through perseverance and dedication.

THE REAL LESSONS RESILIENCE AND PERSEVERANCE On the day of her performance, Dawn demonstrated resilience. Though she encountered some issues during the show, she refused to be stopped and continued with determination. She completed the performance with strength and conviction, leaving the audience in awe.Dawn’s journey teaches us some life lessons: Never give up, keep going even when faced with setbacks, and finish strong. Her story is a shining example of how our Better Living challenges can empower employees to embrace their passions, push their boundaries, and achieve personal growth.

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Better Living Winner 

THE VENTERRA EXPERIENCE

COMMITTED TO DIVERSITY, EQUITY & INCLUSION FOSTERING AN INCLUSIVE & EMPOWERING WORKPLACE

CARING EMPLOYEES

At Venterra, we prioritize diversity, equity, and inclusion (DEI) within our organization. We firmly believe that fostering a DEI workplace isn't just the right thing to do—it positions us as a stronger and more successful company. Our dedication to DEI is deeply rooted in our Core Values and shapes our Employer Promise.

We've embarked on this journey because we believe that embracing DEI proactively, thoughtfully, and strategically makes us an even better company. In order to continue moving forward, we must gain a common understanding of the challenges we face.

John Foresi

CEO, Co-Founder & Director

NOW THAT'S FUNNY

Pawty at the Park! We had our first Pawty at the Park in Kedron Village a few months ago, and it was quite the event! We sent out invitations to every resident, including both cat and dog owners. As the day of the party arrived, we eagerly awaited our guests. The first to arrive were two cats accompanied by their lovely owners. They settled down, ready to enjoy some snacks and our infamous Snoop Dogg wine. We couldn't pass up the chance to capture the moment, so we asked one of the residents if we could take a picture of her and her fur babies. With a smile, she agreed, but then surprised us with something unexpected. As we prepared to take the picture, she reached into her pocket and pulled out a small ball of fur. "Since Beasty couldn't be here," she explained, "I brought a piece of him with me." We were taken aback by her heartfelt gesture, realizing the deep connection she had with her furry companion. In that moment, we were reminded of the incredible bond between pets and their owners, how they bring joy and comfort even when physically apart. It was a Pawty filled with surprises, but mostly heartwarming moments that we will never forget.

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DEl Conversation 

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DEl at Venterra 

THE VENTERRA EXPERIENCE

VENTERRA ACADEMY PROVIDING THE SUPPORT OUR TEAMS DESERVE At Venterra Academy, we empower you to achieve personal and professional growth. From day one, we provide upfront educational assistance and one-on-one training with our leaders, mentors, and peers. We value your individual needs and support you with a range of benefits, including virtual appointments with mental health providers, specialized mental health/therapy for pregnant and postpartum women, and telemedicine for prenatal and postpartum care. We are committed to providing equal benefits for both heterosexual and same-sex couples as they start their families. Join us on this journey of growth and fulfillment!

FEEDBACK FROM OUR TEAM MEMBERS Our annual anonymous team member survey, conducted by the Great Place to Work® Institute, provided us with valuable insights regarding different group experiences within our culture, resulting in a variety of workplace recognitions: BEST WORKPLACES FOR DIVERSITY BEST WORKPLACES FOR INCLUSION BEST WORKPLACES FOR WOMEN BEST WORKPLACES FOR MILLENNIALS BEST WORKPLACES FOR TODAY’S YOUTH

THE DEI STRATEGY & ACTION TEAM At Venterra, we believe in the power of diversity, equity, and inclusion (DEI). That's why we have established our DEI Strategy and Action Team (DEISAT) to guide and develop our DEI initiatives. Comprising employees from all levels of the organization, this team has created a comprehensive framework for our DEI strategy in collaboration with the Kaleidoscope Group. We are proud to announce the launch of our DEI-Hub Channel on Microsoft Teams, a major milestone in our three-year plan. This centralized platform allows all Venterra team members to engage in candid conversations about DEI, learn about their colleagues, and contribute to shaping a more inclusive and diverse Venterra. In addition to our DEI-Hub Channel, we have provided educational opportunities to enhance conscious inclusion. You are invited to attend Conscious Inclusion Education sessions hosted by the Kaleidoscope Group. We have also made various learning recommendations available to you through Venterra Academy and our Educational Assistance Program. We believe that education is the foundation for positive change. By fostering a culture of DEI and providing resources for continuous learning, we are committed to building a stronger, more inclusive Venterra. Together, we can create meaningful impact and shape a brighter future.

CARING EMPLOYEES

ETHICSPOINT Venterra has partnered with a third-party provider, EthicsPoint, so you, a current or former Venterra colleague, can anonymously report any serious concerns and engage in a dialogue with executive-level leadership. This partnership ensures that you can confidentially and candidly bring up matters needing immediate attention, allowing us to jump into action promptly.

WHERE WE'RE HEADED Team member surveys have shown promising results, but dedication to diversity, equity, and inclusion requires constant effort to ensure our operations are viewed through a DEI lens. In collaboration with team leaders, DEISAT has outlined current opportunities to improve our approach in terms of our workplace, our workforce, and the way we communicate our DEI efforts moving forward. By identifying specific actions to take and their expected outcomes for the following high-level goals, we’re looking forward to further strengthening the organization. We're encouraged by the survey results, but we also know that DEI dedication requires ongoing commitment. We urge you to view your work through a DEI lens and work with us to strengthen our collective workplace, workforce, and communication efforts.

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EthicsPoint 

team members agree that people at Venterra are treated fairly, regardless of gender, sexual orientation, race, and age.

THE VENTERRA EXPERIENCE

SIMPLE & SEAMLESS Venterra is committed to continuously improving processes and interactions to ensure your time is spent in meaningful, valuable ways and interactions are simple and seamless for renters.

SIMPLE & SEAMLESS

Every strong duo has a common trait: its sum is greater than its parts. Think pen and paper or peanut butter and jelly. Simple & Seamless, an Activator of our Value Proposition, follows the same principle. It’s a key guide in almost everything we do at Venterra, relying on collective insight, understanding, and feedback from all stakeholders, including investors, colleagues, and renters. Simple means a low level of effort, and necessary understanding is required to achieve desired results. Seamless means the journey to do so is devoid of any delays and setbacks. The pinnacle of customer and employee experience is assessed through the lens of both, where processes are intuitive, and touchpoints are comprehensive and tied together to feel as if they are one. Renters today expect quick responses and hassle-free transactions. By designing (and partnering with) user-friendly technologies and smooth, easy-to-follow processes, we reduce friction and customer effort and increase satisfaction. The same approach applies to your employee experience, as our fast-paced work environment means it’s crucial for you to have consistent, repeatable processes that drive success. By streamlining procedures, eliminating ambiguity, and reducing manual, unnecessary steps, we enable you to focus more on the interactions and transactions that require a higher level of empathy, creativity, and problem-solving. Ensuring processes and technologies are simple and seamless for both you and our renters is not a one-and-done endeavor. It’s a long-term commitment to analyze, gather feedback, and continuously and meticulously improve all things. Together, let's embrace simplicity and seamlessness as a catalyst for excellence and unlock the full potential of our organization.

Dustin Crandall Director of Customer Experience & Sales Performance Employee since May 19, 2014

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Simple & Seamless 

THE VENTERRA EXPERIENCE

Resident Stories A Resident from Champions Green I work 70 hours a week and consequently do not have a lot of extra time to visit places for tours and applications. The provision of a virtual tour and a seamless application process were extremely convenient, making the process much easier. The office staff displayed excellent communication skills and ensured that everything was explained thoroughly. Additionally, the apartment itself is very nice.

A Resident from Westover Oaks

Pedro and Evelyn were excellent. They helped me every step of the way. I arrived in San Antonio later than expected, resulting in all other apartment complexes denying me a tour except Westover Oaks. Evelyn kindly provided me with a tour of the unit and the grounds, explaining the leasing process in detail. Both Evelyn and Pedro also shared valuable information about the local area, including fun activities and restaurants. The following morning, I filled out my application, which was quickly approved. Evelyn promptly called me and guided me through the next steps. Before noon, I had already signed the lease and made the payment for the apartment. The entire process was surprisingly smooth and easy; I had not anticipated such simplicity. I want to express my sincere gratitude to Evelyn and Pedro for their invaluable assistance and guidance, especially on such short notice. Being new in town, they made the transition feel seamless and welcoming. Thank you again.

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

Life at Venterra

SIMPLE & SEAMLESS

As a long-term employee at Venterra, I absolutely love how our ongoing commitment to a simple and seamless process empowers me to serve our renters efficiently. The ease and efficiency with which we handle tasks make my work incredibly smooth, allowing me to provide exceptional service to our residents. This streamlined approach not only benefits me as an employee but also enhances the experience of our renters, making their lives easier. I take great pride in being a part of a company that values simplicity and continuously strives to make work and living experiences hassle-free.

I am incredibly excited to be a part of a company that places a strong emphasis on simplicity and seamlessness in serving our renters. I'm constantly impressed by the streamlined processes in place, which make it easier for me to perform my role effectively and provide exceptional service to our residents.

Juliet Booth

Senior Better Living Consultant, Experience Maker Tuscany at Lindbergh, Atlanta, GA Employee since September 20, 2021

Barry Taylor-Young

Community Manager, Experience Leader Carlyle Place Apartments, San Antonio, TX Employee since July 22, 2014

NOW THAT'S FUNNY

Toothless joy One morning, we found a note on our desk for the maintenance team, revealing that the previous night, an elderly woman got sick in her apartment. As she went to brush her teeth, she realized her dentures had fallen into the toilet. Unfortunately, she already flushed the toilet and it started to overflow. She asked for help ASAP in the note, signing it "Thanks, Toothless Joy". After reading her note, we rushed to the rescue and reunited Toothless Joy with her teeth.

THE VENTERRA EXPERIENCE

Venterra is a company that truly embodies innovation and fosters collaboration. Through our innspire platform, we ignite creativity and harness the power of diverse perspectives and ideas. This not only enhances team members' engagement and interaction but also extends across all levels of our organization. Our unwavering commitment to innovation serves as a unifying force within Venterra. It empowers us to transform even the smallest spark or idea into tangible actions that have a positive impact on our stakeholders, customers, and team members alike.

Sondrah Laden

Regional Manager, Experience Leader Employee since February 24, 2020

SPECIALIZE, AUTOMATE

& LIBERATE FOR SIMPLE & SEAMLESS EXPERIENCE

SIMPLE & SEAMLESS

In today's fast-paced world, "Simple and Seamless" is not just a concept; it's a driving force behind our Value Proposition, and technology plays a critical role. It enables us to harness the collective power of our data and resources efficiently. As we think about Specialization, we envision that each person will be a member of a Specialized Team of which there will be two primary teams—Onsite and Offsite. The leaders of these Specialized Teams will be charged with enhancing their team’s capabilities by fostering continuous improvement and achieving excellence in specific areas of their operations. They will champion and deliver:  Standardization of processes leading to higher levels of

performance and consistency throughout the organization.  Better collaboration and knowledge-sharing within

and across teams by centralizing knowledge and skills in one place.  Improved performance by narrowing the focus and

creating clarity around outcomes/results expected.  Resources which can be allocated more effectively

and efficiently.  Groundbreaking ideas and solutions, promoting

innovation and rapid problem-solving.

STANDARDIZE & CENTRALIZE We'll be a connected archipelago of efficiency, streamlining processes and elevating service quality. Standardization of processes and having dedicated experts in strategic areas can pave the way for a more efficient future.

AUTOMATION

SETTING INNOVATION FREE FOR SUPERIOR SERVICES Automation acts as the precision instrument, ensuring that each specialized role can operate at maximum efficiency. It streamlines repetitive tasks, allowing the artisans to focus on their craft.

Think of it as the automated loom in a textile mill, weaving intricate patterns under the skilled guidance of the weavers. Specialization, in this context, is the essence of craftsmanship, and automation enhances the capabilities of our specialized teams.

LIBERATION

EMPOWERING OUR TEAMS FOR SEAMLESS EXCELLENCE "Liberation" is not just a word; it's our battle cry for a "Simple & Seamless" future. Our transformation will free us from the shackles of repetitive work, enabling us to embrace what makes us truly exceptional in delivering outstanding services. With AI/ML, we can create tailor-made experiences for our residents, anticipate their needs, and deliver unparalleled service. We're not just automating; we're elevating the Venterra experience, making it simpler and more seamless while generating superior financial results.

AI/ML

THE ENGINE OF EFFICIENT INNOVATION At the core of this exciting journey lies the heartbeat of efficient innovation—AI/ML. These technologies are not mere tools; they are our partners in progress, driving "Simple & Seamless" excellence. They empower us to see the unseen, predict the unpredictable, and dream the impossible. AI/ML infuses our operations with intelligence, transforming data into insights and actions that optimize efficiencies and elevate services, ultimately delivering differentiated value. So, fellow Venterrans, embrace this exciting transformation with open arms. Our journey toward standardization, automation, and liberation is not just a shift; it's a revolution. It's about forging a future where innovation knows no bounds, where "Simple & Seamless" enhances efficiencies, improves services, and delivers unparalleled financial results, redefining excellence in the multifamily industry. As we stand on the precipice of this frontier, remember that together, there's nothing we cannot achieve. Welcome to the new era of property management. The future is here, and it will be extraordinarily "Simple & Seamless."

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Specialization / Automation 

THE VENTERRA EXPERIENCE

SIMPLIFYING

WORK

Leigh Sublett

Senior Director of Marketing & Communications Employee since September 26, 2007

At Venterra, your experience and work environment is important to enable Simple and Seamless interactions as part of our Value Proposition to renters. But it's important for a good work experience as well. You will love how we simplify work for you: ELIMINATE BUSY WORK First, we eliminate as much work for you as we can by ensuring that renters have access to as much information as possible, whenever they need it. Through self-service options, renters can schedule and take a self-guided tour, create a free price quote, access informative FAQs on our website and Google profiles, interact with ou AI-driven Virtual Leasing Assistant, Liv, download our SMARTHUB app to make payments, manage their lease, contact management and much, much, more.

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Our Customer Experience mission is to place renters at the source of resolution as immediately as possible. This intentional experience means more time for you to focus on interactions that require more thought and empathy, and ultimately means a more valuable workday for you. TRANSPARENT INFORMATION You will be building a long-term relationship with renters, and it starts with trust: an extremely valuable tool in high-dollar transactions. Unlike other management companies that conceal fees until the final stages of the leasing process, our pricing is entirely transparent, ensuring that all fees are clearly communicated upfront. This means you aren’t spending your time justifying surprises or trying to recover from a poor first impression.

Check Out the Renter's FAQs 

SIMPLE & SEAMLESS

We also offer upfront visibility to all term and rent options ranging from 3 to 15 months without the need to provide their contact information. Our residents enjoy communication preferences for how they'd like to be contacted, but it’s all controlled through technology on the backend. So, for you, it’s as simple as creating the message and the technology will send through the preferred channel. At move-out, all fees and damage costs are available online so that residents can plan accordingly and through our Move-Out Advisory Service, residents can schedule an inspection with management prior to their last day at Venterra. This means fewer surprises, fewer calls after move out, and more time for you to focus on what matters most.

MOBILITY & COMMUNICATIONS As an employee, no matter your role, you become a part of the value chain for delivering on simple and seamless renter interactions. Therefore, you have the following at your fingertips:

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A Microsoft TEAMS account which gives you instant mobile and desktop access to any other employee in the organization. This easy communication tool enables instant messaging between employees to either gain or give instant answers, which, in turn, serves renters faster. If you are in a mobile role and on-site, then you will be issued a Dell 2-in-1 computer to facilitate your responsibilities more easily.

Property Operations Teams Channel 

THE VENTERRA EXPERIENCE

SHOWCASE YOUR BEST LIFE YOUR COMMUNITY, YOUR STORIES

Blaine's Story

A Resident from Cane Island I’ve been soaking up the summer and living my best life in this lovely community by waking up every morning around 8:30-9am. I make myself a nice hot cup of coffee to be enjoyed on my back patio. On my back patio, you’ll find some fresh vegetables growing and a beautiful display of succulents. If it’s an off day, you can catch me catching some sun lounging by the pool. If it’s been a stressful day you can find me in the sauna. This community just has so much to offer and I enjoy my Cane Island! I also like to find fun photo backdrops around the island and take pictures!

SIMPLE & SEAMLESS

A SPOTLIGHT ON

OUR PROCESSES COMMUNITY CALENDAR

ACCELERATED PIPELINE

STREAMLINING SCHEDULE FOR ENHANCED EFFICIENCY

REVOLUTIONIZING LEASING BY ACCELERATING TOP-QUALIFIED APPLICANTS

Introducing our new feature: Property Calendar! Designed to optimize the management of our onsite teams' schedules. Be prepared to experience improved time management, visibility into schedules, and well coordinated workloads and property-related activities. From a business perspective, Property Calendar ensures efficient operations and supports teams during peak demand and workload periods while renters enjoy better customer service due to shared and automated understanding of staff availability onsite. Regardless of which department you work in, get to know this feature and the benefits it can bring to your role.

97% Enhanced Efficiency

Introducing Accelerated Pipeline, designed to match highly qualified applicants with unparalleled convenience.

IT'S SMARTLEASING, AMPLIFIED At Venterra, we understand that renters shouldn't have to wait for an available apartment to apply with us! Now, applicants can apply anytime, and once an apartment aligns with their preferences, top-qualified applicants will receive a 48-hour advance notice automatically, before the apartment is made available to others! Say goodbye to manual applicant management and hello to an effortless, streamlined process. Picture this: Available apartments are leased and prospects have been notified of future availability that matches their preferences.

WITH COMMUNITY CALENDAR Data visualization is particularly helpful with unit location relative to amenities because (aside from apartments that have a view assigned) it’s difficult to understand in reporting. Data visualization can simplify this process in a visual format for our sales and revenue teams but also be used in automation technology to further optimize on pricing and customer preferences. The view of the pool may be worth $100, but proximity matters as well. The right combination of technologies means renters get the location they want and apartments no longer sit on the market for days unleased.

Stephanie Gonzalez Vice President of Customer & Property Innovation UNITS Magazine 2023

THE VENTERRA EXPERIENCE

88%

THE POWER OF CONNECTION

THE BENEFITS OF COMMUNITY-WIDE WI-FI In 2022, Venterra began installing Community-Wide Wi-Fi at all of our communities and as you embark on your journey with Venterra, you'll witness firsthand the positive impact of Community Wide Wi-Fi on our residents, team, and business success. You’re untethered and free to effortlessly complete property inspections, documenting notes and capturing images as you go. If you’re in maintenance, enjoy easy transitions between service requests, as you update your progress and share photos of areas that require attention, all without the hindrance of slow cell service or data concerns. You can also conduct virtual tours with prospects or virtual inspections with a colleague! This constant connectivity translates into enhanced productivity and a smoother workday for everyone involved. For our valued renters, Community Wide Wi-Fi redefines convenience and connectivity. It empowers them to effortlessly explore our community while staying seamlessly connected to a robust WiFi signal. Many residents work remotely now and with this newfound freedom, they’re able to make calls and collaborate on virtual projects while enjoying the outdoors or taking advantage of community amenities. Community Wide Wi-Fi adds another layer of appeal to our communities, increasing their desirability for renters, which contributes to higher occupancy rates and greater resident satisfaction, but it improves your experience as well. From the office, connect with anyone onsite, anywhere onsite. From the anywhere on the property, connect with anyone, anywhere. How’s that for connectivity?

OF OUR RENTERS PREFER TO BE NOTIFIED VIA TEXT SMARTCOMMS & SMARTHUB

TWO POWERFUL PLATFORMS DELIVERING INTEGRATED COMMUNICATIONS FOR SEAMLESS EXPERIENCES It's SMARTCOMMS - the next-level employee communication platform at Venterra that connects with SMARTHUB. With SMARTCOMMS , you can craft messages tailored to renters' preferences, ensuring effective engagements, and share updates instantly with a single resident, an entire building, or all pet owners in seconds. The SMARTHUB app allows renters to set their notification preferences for a seamless and personalized experience that fosters a stronger sense of appreciation and value. By automating the gap between employees and renters, SMARTCOMMS and SMARTHUB pave the way for efficient and personalized communication that enhances everyone's experience. Embrace these innovative tools and take our communication game to the next level for exceptional renter experiences. The future is here with SMARTCOMMS and SMARTHUB working in tandem.

92%

OF RESIDENTS REPORTED HIGHER OVERALL SATISFACTION AFTER INSTALLATION OF COMMUNITY-WIDE WI-FI

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SMARTCOMMS COMMS

SIMPLE & SEAMLESS

10,000

NEARLY RENTERS CHOSE A SELF-GUIDED TOUR IN 2022

EXPLORING APARTMENTS

EMPOWERING RENTERS THROUGH MULTIPLE TOUR OPTIONS Venterra's 'Tour Your Way' program is an exceptional offering designed to revolutionize how prospective renters experience apartment tours. 'Tour Your Way' presents a range of options that bring flexibility and convenience to the forefront. The possibilities are diverse: self-guided tours, virtual tours, 3D tours, and traditional in-person tours. Each of these options comes with distinct advantages that cater to the preferences and needs of today's renters. Imagine the convenience of self-guided tours. This allows renters to explore our spaces at their own pace, helping them envision themselves living there without the constraints of time. They can have open, sensitive conversations without any worry. Virtual tours take it a step further, allowing you to provide a guided tour to a renter from anywhere, without needing to physically visit the location. And then there are 3D tours, which immerse renters in a realistic experience, providing a genuine sense of the space and layout. SC AN THIS CODE TO LEARN MORE ABOUT

Of course, traditional in-person tours offer your personal touch and the chance for real, face-to-face interactions Offering these diverse tour options has a multitude of benefits. It elevates renter engagement, simplifies the apartment touring process, and appeals to a broader range of potential residents. This increased reach can directly translate to higher occupancy rates and faster leasing procedures. Moreover, our utilization of cutting-edge technology, such as virtual and 3D tours, showcases Venterra's innovation and tech-savviness, while simultaneously maintaining a personalized touch tailored to renter preferences. Join us and embrace this forward-thinking approach, showcase our commitment to innovation, and continue delivering outstanding leasing experiences that set us apart.

Self-Guided Tours / SmartRent 

THE VENTERRA EXPERIENCE

200%

OF LEADS THAT LIV WORKED TOURED THE PROPERTY

MEET LIV

YOUR VIRTUAL LEASING ASSISTANT Say hello to "Liv," your state-of-the-art virtual leasing agent, powered by EliseAI. Liv is here to bring you a wealth of advantages as an employee, while also revolutionizing the renting experience for your clients. With Liv in action, your leasing tasks become more streamlined, giving you back precious time for meaningful and valuable things. For renters, Liv assists them whenever they need it. Whether it's questions, guidance through the leasing process, or urgent support, Liv is available 24/7. Liv is crafted to not only attract but serve high-value renters with efficiency, catering to renters' needs promptly and around the clock to enhance the attention prospective renters receive. This translates to higher conversion rates and improved leasing outcomes. Liv delivers instant and personalized service, optimizes operations, skyrockets productivity, and fuels the overall growth of our business. Liv definitely deserves a promotion, and we are continuously exploring ways it can service our residents in the future! Get ready to embrace the future with Liv. Witness firsthand how our groundbreaking technology enriches every aspect of the renting journey.

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Meet Liv 

SIMPLE & SEAMLESS

Communicating with residents is always a challenge for multifamily communities. You need to ensure that you can send the most important messages, stay connected, and foster community. Having tools to engage with residents on their terms and preferred platforms is essential for creating a communications strategy with intent. With SMARTCOMMS, you have the control and the ability to effortlessly create and communicate with your residents in a way that enhances their experience while allowing your teams to focus on message content, not mechanics.

Page Carlee

3-TAP RENEWAL

NO EXPLANATION NEEDED The 3-Tap Renewal is just that and was released this year! It's all about making lease renewals a breeze for you and your residents. It's as simple as 1-2-3. With just three taps on their phone, residents can renew their lease hassle-free from SMARTHUB. No more multiple trips to the office, no more complicated processes – just convenience right at their fingertips. Brilliant, right? The 3-Tap Renewal streamlines the process on their end, freeing up time from administrative tasks for YOU. And more efficient renewals equals MORE renewals, which means increased commissions, job satisfaction, and dedication! Whoa! See the big picture? By simplifying and speeding up the renewal process, we're breaking down barriers and giving residents the flexibility to renew on their terms, while putting money in your pockets! Get ready to tap into a new way of renewing!

IT ONLY TAKES A RESIDENT TAPS TO RENEW THEIR LEASE AT VENTERRA

Customer Engagement Engineer Employee since December 13, 2021

NOW THAT'S FUNNY

Adventures through the Villas One day I was taking a couple on a golf cart tour around the Villas. Throughout the tour, I got caught up talking to the woman about everything under the sun and we got carried away in our own little world before we heard a faint cry for help in the distance. I asked the husband if he had any questions and when there was no response, I looked behind us to see the husband frantically chasing after our golf cart! I got so carried away talking to the wife I drove off and kept talking without making sure the husband was on board the last time we stopped! The wife busted out laughing when she realized we left him in the dust. Panicking and embarrassed, I practically did a 360-degree drift turning the golf cart around to get back to him asap. He was sweaty and panting but said it was all good and we all had a good laugh about it. They ended up signing the lease and moving in, he earned it!

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3-Tap Renewal 

THE VENTERRA EXPERIENCE

THE

LEASING DECISION

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Leasing Techniques 

Discovering the ideal apartment home might feel overwhelming to renters. As our valued employee, you understand the significance of providing precise details, showing genuine care, and promptly addressing inquiries. Here at Venterra, we prioritize simplifying the decision-making process and eliminating unnecessary stress. By integrating technology and AI into our lead management and tour scheduling processes we ensure our renters receive precise and tailored information whenever they need it. This, along with our straightforward SMARTLEASING approach enables Venterra to offer one of the most exceptional leasing experiences in the industry. Your decisions and actions daily contribute to this exceptional standard.

SIMPLE & SEAMLESS

CUSTOMER & PROPERTY

INNOVATION Justin Rock

Sales Enablement Manager Employee since April 4, 2023

Special recognition is also afforded to the application process at The Maddox. Knowing if you are approved or not before paying the reservation fee added confidence to my choice to lease. So many companies charge hundreds of non-refundable dollars upfront - and as a consumer, this simple but powerful difference made me feel valued & respected!

As a new employee at Venterra, I am impressed and gratified to see that our seven Core Values are not merely theoretical concepts scribbled on a document or a catchy phrase on our website. Instead, they fundamentally drive our actions, shaping the company’s operations from the ground up. They are truly lived and drive how business is done here. Every project started, process analyzed, to word spoken during a meeting is guided by the mission to ensure every prospective and current resident experiences unparalleled service and care. It is simply astounding how everyone here at Venterra is firmly rooted in the ‘customer-first’ philosophy. This thought drives each one of us, every hour of every day, compelling us to seek better ways of serving our community. Not only do we aim to uplift the experiences of our residents, but we also strive to ensure happiness and success for every Venterra team member. This constant push towards improvement is not just a goal—it’s a palpable reality here. How this translates to tangible day-to-day impact can be seen in many of our recent releases and optimization projects currently in development. The recently released 3-Tap Renewal process lets our current residents save time and execute renewals in a far

more convenient manner. In line with our dedication to continual optimization, we're currently reevaluating our selfguided tour process, to make it even more appealing to prospective residents. We're questioning every step—can it be consolidated or even eliminated? We are continually exploring new avenues for technological and process integrations to further enhance our already streamlined leasing process. We're examining questions like—can we reduce the number of signatures needed? Can we speed up the application review process? Could we possibly transition to a 100% online process? No process currently in place is in its final stage. Nothing is “set it and forget it.” All processes, resident/prospect touch points, and communication channels are examined on a regular basis to make this easier for our people. Our Never-Ending Pursuit of Excellence core value is profoundly embodied in the Customer Experience department. We aim to equip all on-site team members with the best possible tools and industry-leading processes to deliver an extraordinary experience to those we are ultimately responsible for: our Venterra residents.

Google Review

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SMART LEASl NG 

THE VENTERRA EXPERIENCE

Resident Stories A Resident from The Maddox

I was absolutely blown away by Tara and her team! It is so rare to find honest, transparent, and genuine people and businesses in these trying times, but don’t even worry about any of that at The Maddox! I consider myself fortunate to have toured with the community manager, Tara! She knew everything about the community. She identified every resident we encountered on the tour by name—even the pets—and the residents were happily responding back! She was so friendly and upbeat; her vibrancy literally illuminated my entire tour! So many managers in my leasing experience have been inaccessible, so for her to find sincere joy and enthusiasm in touring me as a prospective resident made me feel that as a resident I would also be taken care of! The grounds were so clean. It was a cooler day out, and the assistant manager was tidying the pool and common areas! The leasing consultant was welcoming and tended to anyone who entered without hesitation. Groundsmen were also out doing their part. The office team was elegantly styled, and the maintenance staff wore clean uniform attire.

Seeing all of the teamwork and pride the team and residents took in the community made my decision to lease very easy. I applied the same day in the office on the office tablet! The rent was within my budget, I feel I have a responsive management team, and I feel I will enjoy and have peace in the apartment I leased which literally had every single feature I desired—if not more than I imagined. I cannot wait to move into The Maddox! Special recognition is also afforded to the application process. Knowing if you are approved or not before paying the reservation fee added confidence to my choice to lease. So many companies charge hundreds of nonrefundable dollars upfront—and as a consumer, this simple but powerful difference made me feel valued & respected! I could go on and on about how refreshing and relieving my entire experience has been with Tara & her team. I know what’s due, and I know what to have ready for move-in. I am simply counting down the days until I receive the keys to my new dream home, and I thank Tara, The Maddox team and Venterra for keeping the leasing process enjoyable and simple! THANK YOU!!

NOW THAT'S FUNNY

Crashing Into Reality Fresh in the apartment industry and new to the property, I sat in the office one Saturday with a prospective resident at my desk. That's when a resident I'd never met before walked in. He had the same body language as a young child walking to his parent's bedroom in the middle of the night to tell them he threw up. “I’ve had an accident,” he said with a calm voice. Unsure of whether this was a serious accident or a bathroom accident, I asked him to explain. “I ran my car into the building.” As my prospective residents and I sat there in shock, a part of me was waiting for Ashton Kutcher to jump out, claiming I was being punk'd. I excused myself to see the accident and to my disbelief, there was a car through the window. He didn't seem drunk, just oddly unbothered. The 'why' and 'how' of the accident remains a mystery.

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SHOWCASE YOUR BEST LIFE YOUR COMMUNITY, YOUR STORIES

A Resident from Belterra I moved here from Pakistan and I decided to lease the apartment, site unseen. I only saw it online. When I first spoke with Tiffany, she was a big help. She had a great attitude. I had looked into a few other places as well, but for me, it’s about the people I’ll be surrounded by, so her personality helped attract me to the property. I only moved to the United States in December. Being here as a visitor is very different from being here as a resident. I am starting a new life here with my daughter so having support to answer my questions makes me feel more comfortable, and I felt supported after speaking with Tiffany.

Rachel's Story A Resident from CoHo

Every morning I walk my dog around the complex and we’re greeted by familiar faces on white golf carts zooming to their day’s tasks. The sun filters over the buildings and through the trees as the city awakens around us. My dog’s feet patter along the pavement keeping time to an invisible clock as I drowsily follow, wondering if my new husband is awake yet and making coffee.

THE VENTERRA EXPERIENCE

THE

MOVE-IN PROCESS SHOWCASE YOUR BEST LIFE YOUR COMMUNITY, YOUR STORIES

Phoenicia's Story A Resident from Anatole

I love that our little family has found such a clean and safe community in town that's still close to the outdoors! I love that the gals at the front office always make time to ask about our little ones and are always happy to see them when we show up to the monthly mixers in the clubhouse. Thank you for giving us a great home where we can build fond memories!

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CREATING MEMORABLE MOVES BY MAKING THE MOVE-IN EXPERIENCE EXCEPTIONAL

Between setting up new services, getting adjusted to a new area, and packing everything up, moving can be incredibly overwhelming. That's why we do everything we can to eliminate those stressors for our new residents. Too busy to mount shelves or install your new TV? Our maintenance team will handle it. Searching for fun things to do in your new area? We've got recommendations! In short, we're here to ensure you love your new home from day one–it's backed by our 30-day

Welcome to Venterra! As you begin your journey here as part of our team, you'll quickly discover that we embody the "Welcome Home" Customer Experience Standard. If you're working onsite, your role will will involve assisting with the logistical aspects of renters moving in, and it's through this process that you'll not only help them get settled but also forge connections, address concerns, and provide clarity on policies. This personal touch is the key to cultivating meaningful relationships between our employees and residents, setting the stage for an incredibly positive and enduring stay. You'll find that our commitment to improvement is strong in our Better Way Challenges. We encourage you to collaborate and think creatively with your colleagues. After all, the insights you gain from interacting with residents daily are invaluable, and we believe that some of the best ideas originate on the front lines. The successful implementation of the white glove move-in, a result of our Better Way Challenges, demonstrates just how deeply we value each other's feedback. This upgraded movein experience showcases our dedication to meeting residents' needs and preferences. From dedicated parking spaces to thorough walkthroughs with the maintenance team, we continuously listen to feedback and strive to enhance our operations. Your contributions matter to us, and we actively reward your input. This creates an environment that celebrates fresh ideas and ongoing growth. Over the course of our two-decade history, our commitment to growth, collaboration, and innovation has spoken volumes. It reflects our dedication to improving resident experiences, boosting employee engagement, and making a positive impact on the wider community. By embracing these values, Venterra stands out in the real estate industry as a true leader. Our exceptional service and memorable experiences set us apart. As you embark on this exciting journey with us, remember that you play a crucial role in upholding these principles and continuing our legacy of excellence. Here's to a fulfilling and impactful time at Venterra!

Maitina Morrissey

Regional Director of Property Management Employee since January 15, 2002

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Live it. Love it. Guarantee

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THE VENTERRA EXPERIENCE

Resident Stories

jennifer's Story

A Resident from Westover Oaks

I had the pleasure of working with Lisa during my move, and it was evident from the start that she genuinely enjoys her work. She made me feel incredibly comfortable throughout the entire process. Her clear communication and guidance were invaluable as someone who hadn't lived in an apartment for over a decade. Lisa even took the time to personally walk me through my new place, ensuring I knew where everything was. It already feels like home. During a conversation on my birthday, I mentioned my travels and the items I had stored away, including a broken toaster and a missing knife set. To my surprise, the very next day, Lisa arrived at my door with brand-new replacements. It was such a heartfelt gesture that it brought tears to my eyes. I couldn't be happier here. Lisa and the rest of the team create an environment where I feel genuinely cared for. Their exceptional service and attention to detail are second to none. I am incredibly grateful for Lisa's dedication and her positive impact on my experience. If you're looking for a place where you'll be treated with care and professionalism, I highly recommend Lisa and the wonderful team she represents.

87%

of residents said our move in process was simple and seamless. This showcases our commitment to welcoming residents.

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MAINTENANCE

SERVICES "I can't wait to report a clogged up toilet," said no one ever! Our maintenance teams aren't just technicians and handymen that take care of our buildings—they're experience makers that take care of people that live inside those buildings. You're an experience maker and your role goes beyond simply tending to buildings. You also play a crucial part in caring for the individuals who call those buildings home.

Technology plays an important role in our work, enabling us to deliver exceptional results. We use our own software and digital tools to manage our inventory, schedule tasks, and communicate continuously with team members. We have a technology team that created Pocket Encasa, a version of our operating system that I can access on my phone. With the click of a button, I can access checklists, track deliveries and contracted work, and update progress. This technology streamlines our workflow and allows us to maintain a high level of accuracy and accountability.

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Aaron Leal

Maintenance Manager, Experience Leader Ventana Employee since July 18, 2003

Maintenance How-To Videos 

THE VENTERRA EXPERIENCE

As a member of the maintenance team, you will become one of the most familiar faces of Venterra our residents. It doesn’t matter the time of day, current weather situation, or holiday, we are there to provide service to our residents and keep our communities in the best possible condition. Our Value Proposition to our residents is our commitment to providing quality of products and the highest customer service. We strive to make our service process Simple and Seamless. This is as important to our team members as it is to our residents. Your experience at Venterra is a critical piece to the resident experience and it began during the hiring process which includes aptitude and culture fit exercises in addition to screening and testing exercises and sets us apart from our competitors. This rigorous process allows us to retain the highest level of talented individuals like YOU who excel in your field. Our service process focuses on providing you with an environment that allows you to grow and be successful. This leads to a positive experience for you and our residents at every interaction.

Our maintenance teams live and breathe the Venterra Core Values day in and day out. Whether it is Honesty & Integrity, Humility, Never-Ending Pursuit of Excellence, Candor and Openness, Team First, Prudent Cost Management, or my favorite Unparalleled Service Excellence which states… “We aim to be the standard of service excellence against which others measure themselves in our industry.” This sums up our maintenance teams’ approach to beginning every new day. We have all heard the saying “Raise the bar.” At Venterra, not only do we “raise the bar” but we strive to “be the bar” to which others in our industry try their best to emulate. The culture at Venterra provides an environment in which you will know you are valued, supported, and can grow both professionally and personally. This creates the best resident experience we can ever design. I am extremely proud to be part of the best maintenance team in the business! Be the bar!!

Shane Nemmers

Vice President of Construction Employee since August 22, 2022

NOW THAT'S FUNNY

Lost in Conversation One day I was taking a couple on a golf cart tour around the Villas. Throughout the tour, I got caught up talking to the woman about everything under the sun and we got carried away in our own little world before we heard a faint cry for help in the distance. I asked the husband if he had any questions and when there was no response, I looked behind us to see the husband frantically chasing after our golf cart! I got so carried away talking to the wife that

I drove off and kept talking without making sure the husband was on board the last time we stopped! The wife busted out laughing when she realized we left him in the dust. Panicking and embarrassed, I practically did a 360-degree drift turning the golf cart around to get back to him ASAP. He was sweaty and panting but said it was all good and we all had a good laugh about it. They ended up signing the lease and moving in. He earned it!

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SHOWCASE YOUR BEST LIFE YOUR COMMUNITY, YOUR STORIES

Ashley's Story A Resident from The Phoenix

Residents report our maintenance responsiveness is

6.4% Higher than competitors; ensuring all concerns are swiftly addressed.

The Phoenix is the first community where my boyfriend and I have ever lived. This is our second summer together in this community and we have been having the most amazing time enjoying it together. The clubhouse is our favorite place to bring friends and hang out. We all really enjoy the pool table and we love the courtyard as well. We’ve had a couple cookouts and it’s the perfect place to do so! My personal favorite is the pool. My boyfriend and I lay out in the sun and then take a dip in the water. It’s one of our favorite things to do together! We love this community and it’s the perfect place to make amazing summer memories. We can’t wait to make many more!

THE VENTERRA EXPERIENCE

Resident Stories A Resident from Village Walk

Venterra Realty and The Cape at Grand Harbor have the best maintenance professionals I have met. My fridge was not cooling enough and Eric had been out twice attempting repairs. He decided it needed replacement. Because of Covid, stock was very low. The refrigerators available did not have the features mine did, so Eric checked with me before buying to find out which features were important to me. He explained that he could order one with the same features, but it might take up to 2 months to get it. I decided to wait in order to get the fridge I wanted. This process started during the summer, but with the long delay from the factory, school would be back in session when the fridge arrived. I have a new principal this year and did not want to miss a day so early in the school year. That was no problem for Eric. He scheduled the delivery on a Saturday, which meant he had to work on his day off. I felt bad about it and told him I could take an afternoon off. He insisted it was no problem. Eric stayed in contact and kept me posted while I waited for the fridge to arrive. On a bright sunny Saturday morning, Eric and the appliance delivery men arrived at the appointed time and set up my new fridge. It is fantastic! I had not lived in apartments since 1992 and had a lot of concerns about moving into one when I moved to Katy in 2016. However, it has been a great experience. The apartment is beautiful, and when I call on a maintenance issue, it is often resolved the same day. I just renewed my lease for the sixth year, and that is in large part due to maintenance professionals like Eric. These men and women are often the most vital part of an on-site staff because they are the ones who resolve our day-to-day problems. They are the face of the company, and Eric is an excellent representative for Venterra. I hope the company can find a way to honor him for the kindness, compassion, and professionalism that he shows the residents. It is because of people like him that Venterra attracts new residents and retains existing residents. Thank you, Eric! I appreciate all you do for us!

Instead of 5 stars, I would give them a big fat 10. Tricia and her leasing staff go above and beyond to make you feel like a resident the moment you walk in. The hospitality they show is top-notch. We needed a TV mount hung on the wall, and James showed up to do it. He is amazing and very friendly. While they were there, I mentioned that the A/C was not blowing in the living room and the master bedroom like it was in our children's bedroom. James was quick to check it out before he left and discovered that the blower was not fully open in the two rooms. He fixed it quickly. Thank you, Venue staff and maintenance, for a job well done. If you're looking for a place to live, this is it. I promise you will not be disappointed. Google Review from Venue at Hometown

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I'm incredibly grateful for the opportunity to contribute to making renewal decisions for my residents. It's the ultimate compliment to me, knowing that they choose to continue their experience with Venterra. Interacting with residents daily, I take pride in creating positive experiences that not only encourage renewals but also foster a sense of trust and satisfaction. I strive to make the renewal process seamless and instill unwavering confidence in Venterra through exceptional service, transparency, and convenient renewal options.

Lyndsey Privett

Better Living Consultant Experience Maker San Palmilla, Houston, TX Employee since May 24, 2022

THE RENEWAL PROCESS Like any great relationship, the testament and real work comes after the newness wears off, and the resident lifecycle is no different. Strength depends on building a strong foundation of honesty, consistent communication, empathy, and thoughtfulness. Venterra places a high value on resident retention by focusing on meaningful programs like WOW, and upholding standard

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like our 48-Hour Maintenance Guarantee and Late Fee Eraser. We believe residents should live how they want to with conveniences like 24-hour amenities, SMARTPACKAGE Lockers, and Opt-in/Opt-out communications. We’ve even addressed a main renewal pain point by creating 3-Tap Renewal, a fast and easy solution that makes renewing as easy as 1, 2, 3!

8 Keys to a Successful Renewal 

THE VENTERRA EXPERIENCE

Securing repeat customers is crucial for any business, including Venterra, and you will play a vital role in this process regardless of your position or title. To ensure a seamless renting experience, our 3-Tap renewal feature puts the renter in the driver seat, enabling them to renew on their own. But the decision to renew happens long before that. Our employees focus on providing exceptional service. They build trust and relationships, and when needed, easily guide residents through the renewal process with personalized offers and information, like an early-bird discount to every resident who renews early. The key to our renewal success is you and everything you do to impact the resident journey, all the way up until the moment of truth when the resident decides whether or not to renew their lease. Like Participating in piloting and the decision-making process for new technologies and innovations that we introduce ensures that our offerings align with our residents' desires. By being involved in this process, you can offer valuable insight into what our residents want and need, which helps us create offerings that our residents appreciate. Thank you for your dedication to our residents to ensure that Venterra remains a desirable choice for those seeking a place to call home. We are proud of our employees and their contributions to our renewal success and believe that a resident renewing with us is the biggest compliment we can receive. In fact, we often hear that it feels like family between our employees and residents!

Quin Willis

Vice President of Property Management Employee since November 5, 2018

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Resident Stories A Resident from San Palmilla

My experience living at San Pamiliia has remained consistent ever since I leased my apartment with Jennifer three years ago. From the very beginning to my third lease renewal, I have consistently felt cared for as a resident. Unlike some places where you might be forgotten after moving in, that's not the case at San Paillia; the same high level of hospitality is what has kept me here. I have never encountered such a group of caring individuals who genuinely prioritize your well-being and make you feel heard and appreciated. It's as if they know me personally.

Living here at Citrus Run has been a wonderful experience, especially since Katherine came on board. She's always running contests, organizing cookouts in the summer, and bringing in Food Trucks with some great food. Katherine's quiet but outgoing demeanor and out-of-the-box thinking have truly spiced up the place. The grounds are immaculate and the atmosphere is peaceful. I could go on and on about how Katherine and Mike have made this community a fantastic place to stay. I'm partial to both of them as I think they are wonderful human beings who genuinely care about the tenants. I love the rapport I have with them, and I look forward to another great year here at Citrus Run. I'm definitely renewing my lease! Rent in this area is high and continues to rise. I've looked at other apartments in the area, but they are dated with carpeting, not as spacious, and cost the same or even more. Additionally, they are only half the size. At Citrus Run one-bedroom apartments are 937 sq. ft. with an open floor plan, which makes them appear even larger. I particularly love the unique cubby patios; they feel like having a little den with a door. Citrus Run Apartments is the place to be if you want to get more bang for your buck. Google Review from Citrus Run

THE VENTERRA EXPERIENCE

Resident Stories A Resident from Villa Lago

I Just renewed my contract for the third time. I love this place. Andrea, Shawny and all the staff are always available for any questions you may have. I wouldn’t dream of living anywhere else but Villa Lago, unless of course it was the beach.

Developing and implementing processes for simple and seamless resident interactions is crucial. Understanding the resident journey allows for policy and technology updates to enhance customer experience, foster satisfaction, and ensure long-term business success. At Venterra, we prioritize removing friction from every resident interaction. For instance, when resident Virgilio Davis had to move due to a job transfer, we offered a seamless transfer to another Venterra community. Without any hassle, he simply chose an apartment and we took care of the rest. This ease of transition has been consistent for Virgilio over the past decade as he moved between four different Venterra communities. Each time this happened, he made the same comment: “I just can’t believe how simple you make it!” By analyzing resident survey results and understanding their needs, we continuously work across departments to improve service experience processes and implement technology. It's not just about a warm smile, but also about the behind-the-scenes efforts to simplify every interaction. This dedication to creating effortless experiences sets us apart.

Chris Griffin

Project Coordinator, Marketing & Customer Experience Employee since September 11, 2006

We take pride in consistently outperforming our competitors by a remarkable

7.4 Points in overall resident satisfaction

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SHOWCASE YOUR BEST LIFE YOUR COMMUNITY, YOUR STORIES

Khaliah's Story A Resident from Cole's Crossing The diversity, respect, and consideration from all of the dedicated staff members at Coles Crossing Apartments has created an environment in which anyone would be lucky to call this place home. My small family consists of my boyfriend Cedric and our pug Peggy. Cedric, Peggy, and I enjoy early morning walks and evening walks through the trails. We love meeting our friendly neighbors and their sweet fur babies at the bark park, which is humongous! Cedric and I are very competitive, and the variety of games that are available to us at the clubhouse is the perfect way for us to compete! Our favorite game is Pac-Man. In fact, we once stayed there for two hours playing Pac-Man because Cedric was determined to beat me! (He was unsuccessful.) To burn off steam when one of us loses, we go to the gym and cool off by the pool! As we enter summer break, we continually embrace the love we have for each other, our family, friends, and neighbors. We remind ourselves every day that we have the power to make a person’s day better or worse. It has been such a hard and heartbreaking year for us, our friends, our family, our neighbors, and our country. For some of us, it has been difficult for a couple of years. In spite of these difficult times, we continue to spread our love and compassion toward others and our never-ending hope for world kindness. It is such a blessing to us to wake up and begin our day at Coles Crossing Apartment Complex.

THE VENTERRA EXPERIENCE

THE

MOVE OUT PROCESS

We will always support our residents when they must leave Venterra. While many of them leave Venterra communities to pursue career opportunities or home ownership, we never say "goodbye"—we say "until next time!" The need for an apartment always has a way of popping up several times over a lifetime. We empower you to ensure they have a remarkable experience and call on us again; because there is no bigger compliment than to have a resident return home to Venterra.

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SHOWCASE YOUR BEST LIFE YOUR COMMUNITY, YOUR STORIES

Michael's Story A Resident from Tuscany at Lindbergh Summer living in Tuscany is a DELIGHT! From the adventurous walkways to the fun-filled clubhouse amenities, there is never a dull moment there. I'm a dog dad, so my fur baby and I have explored the entire terrain. Due to his sniffing abilities, he may even know the property better than I do. While he's out chasing squirrels, I'm chasing the girls! With the newly renovated pool, I ensure to get my laps around it while allowing the summer's sun to soak up each water droplet. The crazy thing is, that's not the fondest thing I engage in. An ideal summer day for me consists of laying on a hammock located near a parkway, while watching smoke clouds drift away from the barbecue grill. I enjoy inviting friends and family over to the clubhouse, especially during an NBA playoff game. The clubhouse has countertops, where I set up the chips, sodas and other snacks, along with two pool tables to keep us entertained during commercial breaks and halftime. For sure, there are two things that I will always love: my community and summer time!

I've come to realize that the true essence of our work is about connection and impact creating experiences that extend beyond the bricks and mortar of our properties. Krystal and her young son Walker became a testament to this when I was the manager at Shadowbrooke. Their visits were sunshine to my day–little Walker with his contagious laughter, Krystal sharing snippets of their lives. It wasn’t just about managing a property; I felt like I was part of their lives. I was offered a growth opportunity that took me to San Palmilla in Webster, TX, as an Area Manager. Upon my departure, I was touched to receive a hand-drawn card and Starbucks gift cards from Krystal and Walker. A few months later, while at San Palmilla, I found a surprise waiting for me one day. Krystal, Walker, and the rest of their family had driven forty-five minutes just to say goodbye. They were leaving Shadowbrooke and embarking on a new chapter in North Carolina. Even though the surprise visit was marked by a farewell, it served as a reminder of the bonds we had nurtured back at Shadowbrooke. Although we've parted ways physically, our connection remains vibrant. Every day, I draw inspiration from this connection. Knowing that I have made a lasting impression brings a sense of personal fulfillment to me. These bonds truly personify Venterra – it's more than just a place to live. We're about creating a home, a community, and touching lives in unforgettable ways, even when it's time to say "goodbye.”

Lindsey Nye

Area Manager, Experience Leader San Palmilla, Webster, TX Employee since May 23, 2016

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THE VENTERRA EXPERIENCE

Resident Stories

joAnne's Story A Resident from The Metropolitan

Shout out to Keith Warner! He always goes the extra mile. I moved from the property due to working matters but I still have friends there and every time I go visit he still makes me feel welcomed. And also Grisel Borrero who always has a broad smile for everyone.

jean's Story A Resident from The Phoenix

I regret that I moved out from The Phoenix. The manager Allison is amazing and they are always helping the residents. The management knows you by name and are very friendly. They're spacious, comfortable and clean luxury apartments. The amenities are amazing and the service to the apartment is five stars. I always recommend this place to family and friends.

Venterra is committed to providing exceptional service to its residents, not only during move-in and throughout the lease term, but also during the move-out process. I understand that moving out can be a stressful experience, and I strive to alleviate that stress by offering our Move-Out Advisory Service. Our Move-Out Advisory Service involves walking with the resident scheduled to move out and reviewing the entire move-out process in detail. I address any concerns or questions the resident may have and provide guidance on cleaning, repairs, and other necessary steps to ensure a smooth and successful move-out. I take pride in my relationships with our residents at Apex West Midtown. The entire team at Apex West Midtown is committed to exceptional customer service, and sometimes our efforts result in residents returning to our communities after moving out, which is the ultimate compliment to our efforts. I know that a positive move-out experience is just as important as a positive move-in experience, which is why I strive to make the entire leasing journey seamless and enjoyable.

Mikyle Walker

Senior Community Manager, Experience Leader Apex West Midtown, Atlanta, GA Employee since September 3, 2019

Our NPS is

14 Points Higher than our direct competitors

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NOW THAT'S FUNNY

The Tale of the Missing Kitchen During my first year working in property management, I came across a scenario that’s hard for anyone to forget. One day, I was tagging alongside the property manager to do a move-out inspection. When we arrived at the unit, we noticed something was missing—literally everything. Our resident took moving out to the next level and managed to take every appliance in the kitchen including, but not limited to, the fridge, stove, microwave, and sink. He even took the opportunity to take every handle on every single drawer and cabinet with him during his move-out. As we stood there in shock, a small part of me was impressed at the level of thorough planning this must have taken. After several failed attempts of contacting the mastermind and hundreds of dollars charged to his account, we accepted our loss and ordered a new kitchen. A month later, I was browsing Craigslist when I came across an ad titled “Stainless Steel Kitchen Appliances for Sale, barely used.” To no surprise, our ex-resident was the seller, and even kindly offered to "install them for a small fee." Ex-Resident: 1, Venterra: 0.

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PRIDE IN

PRODUCT When it comes to providing communities with quality maintenance serves, Venterra onsite employees are next level. They understand positive first impressions on apartment tours are just as important as excessing the expectations of our loyal, long-term residents. Thank you for taking the time each day to ensure your communities are clean, inviting, and always in tip-top shape.

PRIDE IN PRODUCT

At Venterra, our commitment to resident satisfaction begins with you, our dedicated employees. We trust you to create an environment where our residents can find happiness and fulfillment in their homes. It all starts from the moment they consider making one of our communities their own. What sets us apart is your unwavering dedication to maintaining quality, cleanliness, and overall excellence in our properties. You take immense pride in the meticulous attention to detail you bring to every aspect of our communities, from pristine landscapes to well-kept common areas and sparkling swimming pools. Your commitment to excellence allows us to confidently state that our residents will not only enjoy their new homes but also cherish their Venterra living experience. In fact, we are so confident in this assertion that we back it up with our 30 Day—Live It. Love It. Guarantee™. Our guarantee is more than just a promise; it's a commitmentmeant to empower you as well. If, by any chance, a resident finds themselves less than completely satisfied with their apartment within the first 30 days of moving in, we empower you to take action.

You have the authority to release them from their lease with no further obligations, as long as they move out within the first 30 days and pay for the days they've lived there. This guarantee comes with no strings attached. We firmly believe in granting our residents peace of mind and the unwavering confidence to make their decision without fretting over any consequences. It all starts with a Venterra exclusive; SMARTLEASING: We Never Charge Customers a Fee to Apply With Us. We Never Ask Our Newest Residents for a Deposit Until Move In Day.

Then, we follow it up with a guarantee on their apartment and move in experience. Your ability to act swiftly and decisively is the cornerstone of our guarantee. It's your hard work, attention to detail, and passion for creating welcoming communities that make this promise possible. Together, we are the driving force behind the happiness and contentment of our residents, making Venterra the exceptional living experience that it is.

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Shine 

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THE VENTERRA EXPERIENCE

Venterra Realty has forged itself into one of the leading firms in the multifamily space through a dedication to discipline combined with a commitment to creating atypical long-term risk-adjusted returns. We have been able to emerge as a true force in the real estate market by blending continuous expansion into new markets, creation of job opportunities, efficient enhancement of acquired assets, and a meticulous acquisition process. Rooted at the core of all these incredible results is an unwavering pride in our firm and the product we produce. Our multi-pronged growth strategy involves venturing into undervalued or unrealized markets, diversifying our portfolio by geography as well as asset type, and securing stable revenue streams. When done correctly and thoughtfully, we not only increase our geographic footprint, we expand the reach of the firm, creating new local teams and growing the Venterra family. The natural result of this work is a stronger firm meeting its mission to deliver incredible returns to our investors. A key aspect of our success lies in our ability to efficiently evolve acquired properties to our exceptional standards. In the past five years alone, we have acquired 36 properties and embarked on developing our own unique products. Our unparalleled screening process allows us to identify and evaluate potential additions to the portfolio on a level unmatched in our industry. The exacting standards applied to a “Venterra Deal” are there to make sure only exceptional deals make it into our fold. By implementing varied value-creating strategies that include renovation, upgrades, and maintenance initiatives after the takeover of a property, we enhance both the aesthetic appeal, and functional efficiency of these assets, ensuring an unparalleled living experience for residents. The selection of assets involves multiple departments within our organization. For a deal to make it into the Venterra portfolio, it will have to withstand multiple levels of underwriting and scrutiny.

Only after it has passed a quantitative test does it enter the second chamber of screening where physical due diligence is carried out. Before an asset can become a Venterra property, it will be scrutinized by the most comprehensive process in our industry and will have to show that the deal has both the substantial growth potential required to meet our financial requirements, and the requisite structure that will fit within our larger portfolio strategy and conform to our Core Values. This selective approach ensures that each property acquired becomes a valuable addition to our portfolio. Venterra's success can be largely attributed to the dedicated and resourceful teams driving the company forward, with Pride in Product (an activator of our Value Proposition) at the forefront. We consistently seek opportunities to improve our properties, whether it involves implementing physical changes or introducing new processes that enhance the resident experience. From the day a deal enters the pipeline of the Acquisitions team until the moment it is sold, the Venterra platform is focused on optimizing functionality, appeal, and returns. This is the realization of what each of us does on a daily basis, working as a team to extract the very best from each other and our assets, our product. Moreover, we take great pride in showcasing the positive aspects of our communities to renters, effectively conveying the unique features and benefits that make our properties exceptional. Your commitment to highlighting the strengths and selling the value of our communities plays a vital role in attracting new residents and fostering a sense of pride among existing residents. Through your commitment and enthusiasm, you consistently embody the spirit of "Pride in Product" driving our company forward.

Dror Goldberg

Chief Acquisitions Officer Venterra Realty Corporate Office Employee since January 14, 2019

PRIDE IN PRODUCT

As a community manager, I want the pride I feel in my community to be evident to anyone visiting the community. Driving through the community before starting my day allows me to spot any issues and take immediate action. From addressing repairs to coordinating with vendors, I am driven by the knowledge that my efforts contribute to resident experiences. This pride extends beyond the physical aspects, encompassing the relationships I build and the sense of community I have here.

Shani Nelson

Community Manager, Experience Leader The Villages at Oakleaf Employee since October 12, 2017

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Branding and design are the cornerstone of a company's identity and reputation. They serve as the visual and emotional bridge between our organization and the world, shaping the way we are perceived and remembered. In a competitive landscape, they are not just assets; they are the blueprint of our success, reflecting our values, aspirations, and commitment to excellence.

Ptah Harding

Senior Development Manager Employee since April 25, 2022

BUILDING A

COMMUNITY VENTERRA REALTY DEVELOPMENT

PRIDE IN PRODUCT

VENTERRA REALTY DEVELOPMENT At Venterra, our commitment to our acquired communities has always been unwavering. We take immense Pride in the Care and Quality we bring to each one of them. Over the years, our passion for nurturing these communities naturally led us to embark on a new journey, applying decades of refined learnings to build our own apartment communities. The decision to start developing our own communities was not taken lightly. We extend the same level of dedication and commitment to every aspect of the development process. From the initial concept to architectural design, construction, interior design, branding and naming, our teams pour their hearts into each community until we are ready to welcome our first resident. Each step, and detail within each step, is meticulously cared for by experts in their field. Decisions keep them up at night thinking about how to make it work or get that one thing just right. “Obsessed” is a word used frequently by others to describe them. It is a journey fueled by their passion alone for creating not just great physical spaces, but vibrant, thriving communities that embody our Core Values and it’s that passion that continues to be the cornerstone of our success as we expand our footprint and are given the great privilege to create even more exceptional places for people to call home. To Aaron Coulter, Mark Mihallo, Erin Higgins, Ptah Harding, Brad Canon, Alexander Ryan, Spencer Langley and Leigh Sublett, thank you for all you do every day to deliver product excellence. We look forward to seeing you build many more great communities. Special thanks to Dror Goldberg, Bryan George and Mark Mihallo for playing key roles supporting our ability to underwrite, arrange financing and manage the debt and land closing process. And everyone on the broader Operations team that helped guide our first development project, HighPark Apartments in Houston, to the great success it has been.

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OUR UNIQUE

IDENTITY

OUR EXCEPTIONAL TEAM, OUR EXTRAORDINARY DIFFERENCE

PRIDE IN PRODUCT

What sets each Venterra Community apart and makes them truly exceptional are the individuals who operate them. It all begins with the committed teams that infuse their daily efforts with passion and dedication. Every team member contributes to cultivating a shared sense of accomplishment, thereby fostering the finest community experience. This pride resonates consistently throughout all Venterra properties, spanning across the Sunbelt of the United States, reinforcing our unwavering commitment to our product. Your dedication serves as the driving force behind Venterra's distinctive allure to our residents and the creation of the best possible product. The true magic of Venterra's uniqueness resides in “YOU” and all the teams that run these communities.

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Not only do I love managing The Preserve at Baywood Apartment Homes, but I love living here, too! Venterra's commitment to exceptional service is truly remarkable, and it shows when touring or living in any of our beautiful communities. The sense of community and our pride in The Preserve at Baywood is second to none, making every day a pleasure both professionally and personally. I wholeheartedly believe in the quality of our product, from the beautifully designed apartments to the meticulously maintained grounds. It's more than a place to live; it's a place to thrive. Living and working at The Preserve at Baywood is a testament to Venterra's dedication to excellence, and I couldn't be happier to be a part of it.

Kelley Garza

Community Manager, Experience Leader Preserve at Baywood, Houston, TX Employee since Noemberv 28, 2016

As a Make Ready Technician, my job is to work my magic on each apartment and prepare it for the next resident. I take pride in every little detail – fixing things, painting walls, and making everything spotless. My goal is to make our residents feel like they've hit the jackpot when they move in. It's incredibly rewarding to hear residents compliment their new apartment's perfect and fresh look. Their positive feedback always makes me feel proud of the effort I put into their home.

Ever Soto

Make Ready, Experience Maker San Palmilla, Houston, TX Employee since August 17, 2020

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WHERE WE CARE

One advantage that is special to Venterra is the ability to provide residents with housing options in 19 major U.S. cities. Oftentimes, when our residents move from one market to another, we see them specifically seeking out other Venterra communities in that area. This loyalty can be attributed to the exceptional living experiences provided by the Venterra team on a daily basis.

Teri Davis

Senior Regional Manager, Experience Leader Employee since July 20, 2012

PRIDE IN PRODUCT

2001

founded in

VENTERRA OWNS & MANAGES APPROXIMATELY

82 COMMUNITIES 19 MAJOR CITIES 45,000 PEOPLE + 15,000 PETS IN MORE THAN

PROVIDING MORE THAN 23,000 HOMES FOR

I love that Venterra operates across diverse markets, allowing me the flexibility to relocate from Houston to Florida. Venterra’s expansive reach not only offers me various options but also facilitates seamless transfers between locations, reflecting its commitment to my growth and mobility.

Jessica Kilgore

Regional Better Living Manager, Experience Leader Employee Since November 5, 2019

As a Better Leasing Consultant, I believe that my property itself is the ultimate sales force. No fancy techniques or elaborate strategies can match the impact of a solid, quality apartment like at San Palmilla. I genuinely believe in the product I offer, and it becomes effortless to recommend living in our community. Technical skills may have their place in leasing an apartment, but the undeniable allure of my property stands as my most powerful tool in securing leases. I always let the property speak for itself and watch as it effortlessly seals the deal.

Kassandra Gutierrez

Better Living Manager, Experience Maker San Palmilla, Houston, TX Employee since October 30, 2019

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WELCOME TO

DallasFort Worth

Dallas-Fort Worth, y'all! In 2006, Venterra expanded our footprint in Texas with our first acquisition in the Dallas-Fort Worth area. Given the sprawling size of the Dallas-Fort Worth metroplex, opportunities for a diverse footprint were present and the projected growth and development made the area a logical choice for Venterra’s expansion. To date, there are nine communities in the DFW area, ranging across the metroplex with presence in the The Colony, North Richland Hills, and North Fort Worth-Keller sub-markets. Residents of the DFW area have a lot to love about their metroplex. With over 1.2 million new residents flocking to the area since 2010, DFW is one of the hottest and fastest-growing spots in the country. And why wouldn’t it be? The job market is incredibly strong, with opportunities in a variety of industries. Whether people are looking for work in finance, healthcare, technology, or something else entirely, chances are they’ll find it in DFW. And once they land that job, they'll find that the cost of living is more manageable than in other major cities, so they can enjoy all the perks of urban living without breaking the bank. But it's not just about work, DFW is also home to a vibrant community that offers a wide range of cultural and recreational activities. From world-class museums and theaters to top-notch restaurants and bars, there's always something fun and exciting happening in DFW. And let's not forget about the great outdoors! With parks, lakes, and trails aplenty, nature lovers will feel right at home. All in all, there's something for everyone in Dallas-Fort Worth, making the area fantastic choice for residents looking for a dynamic and fulfilling urban experience.

PRIDE IN PRODUCT

WELCOME TO Welcome to the Sunshine State! Florida is in the southeastern region of the U.S. and is known for its warm weather, pristine beaches, and thriving economy. Venterra entered Florida in 2010, with our first community being in Orange Park. Due to the size of the state, its steady population growth, booming job market, and robust tourism industry, Venterra has chosen to expand throughout the region. In 12 years, Venterra’s presence has grown to 16 communities, covering multiple submarkets including Jacksonville, Tampa-Clearwater, and Kissimmee-Osceola, minutes from the gates of Magic Kingdom. Florida has a thriving economy with job opportunities in sectors such as healthcare, technology, and finance, attracting professionals and young families. Furthermore, Florida's tourism industry contributes significantly to its economy, with over 120 million visitors annually. Data shows that Florida's population is projected to grow by 3 million people by 2030, making it an excellent market for Venterra to continue investing in long-term multifamily real estate.

Florida

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WELCOME TO

Houston Welcome to Space City! Houston is home to almost a third of Venterra's communities, with the Houston Corporate office as the location of our U.S. operations. Venterra purchased our first property in Houston in 2001, and the city would go on to become the largest region in the Venterra portfolio, currently hosting 22 communities. Venterra’s presence spans across H-Town, with communities as far north as The Woodlands, as far east as La Porte, as far west as Katy and all the way down near the shore in League City. Houston is one of the fastest-growing metropolitan areas in the United States. Between 2010 and 2020, the Houston metropolitan area population grew by 20.3%, according to

Houston's job market is also a significant draw for residents. The city has a low unemployment rate, with a range of job opportunities available across industries. Additionally, Houston's transportation system is well-developed, with a network of highways, public transportation options, and two major airports. Houston is known for its warm and sunny climate, with hot and humid summers and mild winters. While the city can experience heavy rainfall and occasional hurricanes, Houston's weather is generally pleasant, making it an attractive place to live for those who enjoy warm weather year-round. In addition to its weather, Houston's job market, transportation system, and range of amenities,

the Census Bureau, ranking top three nationwide among large cities. Houston’s economy is diverse, with a strong presence in industries such as energy, healthcare, and aerospace. This has contributed to a growing demand for housing, particularly in the multifamily real estate market.

including parks, museums, and restaurants, make it an appealing place to call home. These factors, combined with a range of amenities likes parks, museums, and restaurants, make Houston an appealing place to live for a wide range of residents, from young professionals to families.

PRIDE IN PRODUCT

Welcome to Kentucky, the "Bluegrass State," where the grass is greener, the people are friendlier, and the multifamily real estate market is hotter than a bucket of fried chicken! But seriously folks, Kentucky is not just a great place to visit; it's an even better place to live. That’s why Venterra ventured into the new territory, acquiring our first property in 2018 in Louisville, Kentucky. With its low cost of living, booming job market, and gorgeous natural scenery, this state is a hidden gem that's just waiting to be discovered, and Venterra can’t get enough! Venterra now has four communities in Kentucky, establishing a presence both in Louisville and Lexington. Whether you're into bourbon, horses, or college basketball, there's something for everyone in Kentucky. Plus, with easy access to major transportation routes like I-75 and I-64, Kentucky is well-positioned for business and leisure travelers alike. All these factors make Kentucky a great place to live, work, and play. So come on down to the Bluegrass State and see what all the fuss is about – we'll save you a seat at the Derby!

WELCOME TO

Kentucky

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In 2022, Venterra entered a new market: Kansas City, the Gateway of the West. Acquiring our first community in Missouri, in Kansas City, in the Lee’s Summit-Blue SpringsRaytown submarket, Venterra was able to take advantage of a vibrant city with a strategic location near the center of the country making it a crucial transportation hub, with more miles of interstate per capita than any other city in the U.S. Plus, residents don’t need a bottomless bank account to enjoy life in the city because its adorable cost of living compared to other nearby cities allows residents to stretch their dollar further and still experience the excitement and fun the city has to offer. But that's not all—this town has plenty of fun to be had. From a thriving job market and excellent schools to a world-renowned cultural scene with top-notch museums, theaters, and restaurants, there's always something exciting happening in Kansas City. It's no wonder that U.S. News & World Report named it one of the best places to live in the U.S. and multifamily real estate is in such high demand!

WELCOME TO

Kansas City

PRIDE IN PRODUCT

WELCOME TO

Oklahoma

Everything is OK in Oklahoma! In 2021, Venterra became part of the OU family with our arrival in Oklahoma. The "Sooner State" is a place where big opportunities and natural beauty come together to create an amazing lifestyle attracting people from all over the country. In 2 short years, the Oklahoma region has grown to 4 communities in Oklahoma City, Norman, and Broken Arrow submarkets. With a thriving job market, low cost of living, and incredible natural scenery, Oklahoma offers something for everyone. Over the past decade (from 2010 through 2020), the metro area’s population growth was 13.3%, nearly double the national average. This is due in part to the state's diverse economy that includes major employers in industries such as energy, aerospace, and healthcare, making it an excellent place for professionals and businesses alike. From the vibrant nightlife of Oklahoma City to the small-town charm of Ada or the outdoor adventures of the Wichita Mountains, there is never a dull moment in Oklahoma. Because of these reasons, Venterra sees this as a great place for continued investments in multifamily real estate, with strong market fundamentals and opportunities for growth.

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WELCOME TO

Raleigh

Have a Raleigh good time! Venterra crossed into the North Carolina border in 2007, and today maintains a presence in the coastal state with two communities in the North Cary-Morrisville submarket. The Raleigh metropolitan area has experienced phenomenal growth over the past decade, with a population increase of 23.5% between 2010 and 2020—faster than almost any other region in the country. This rapid growth is a testament to the city's strong economy, which is driven by thriving industries such as healthcare, technology, and education. In addition to its impressive economic and cultural offerings, Cary is also known for its incredible outdoor recreational opportunities, including miles of scenic trails and parks. For real estate investors, Cary is a top-notch market with a robust rental market, stable rent growth, and an ever-increasing demand for quality housing. If you're looking for an exciting city with limitless potential, North Carolina is the place to be.

PRIDE IN PRODUCT

WELCOME TO Georgia's on our mind! After six successful years of operating in Texas and taking note of economic growth in other parts of the southeast United States, Venterra decided to again increase our footprint and purchased a package of three communities in Atlanta, Georgia. As of 2023, Venterra’s Georgia region has grown to 13 communities, with holdings in Northeast Atlanta, Buckhead, and the coveted Peachtree City. Georgia, located in the southeastern region of the United States, has become an attractive market for multifamily real estate due to its growing population, strong job market, and relatively affordable cost of living. According to the U.S. Census Bureau, Georgia's population grew by 7.4% from 2010 to 2020, making it the 8th fastest-growing state in the nation. Additionally, Georgia's job growth rate has consistently outpaced the national average, with a 3.3% increase in non-farm employment in 2020.

Georgia

The state is also home to several major corporations, including Delta Airlines, Coca-Cola, and Home Depot, which provide stable employment opportunities for residents. Furthermore, Georgia's relatively low cost of living, compared to other states such as California and New York, makes it an attractive destination for people looking to relocate. With a wide variety of entertainment, dining, and cultural attractions, such as the Georgia Aquarium and the Martin Luther King Jr. National Historic Site, it's no wonder why residents choose to live in the Peach State.

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WELCOME TO

Nashville

Chase your dreams all the way to Nashville! Music City called Venterra’s name in 2012, and today Venterra maintains a community in the West Nashville ssubmarket, including an employee suite so Venterra colleagues can visit and enjoy the city! For music lovers, Nashville is an absolute paradise, with countless live music venues, concert halls, and festivals happening year-round. The city is also a culinary hotspot, with a diverse range of restaurants serving up everything from classic Southern comfort food to international cuisine. Aside from its cultural offerings, Nashville also boasts a high quality of life, with excellent schools, affordable housing, and a relatively low cost of living.

The city has a strong job market, particularly in the healthcare, tech, and hospitality industries, which attract a young and diverse population. And if you're an outdoors enthusiast, you'll love the nearby opportunities for hiking, boating, and exploring the natural beauty of the surrounding area. All of these factors combine to make Nashville a city that's full of life, opportunities, and excitement—the kind of place where you'll always have something to do and see. And with its rapidly-growing population and strong economy, Nashville is a city that's only going to become more vibrant and appealing in the years to come.

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Howdy! In 2001 Venterra purchased our first properties in both San Antonio and Austin, the Texas state capital, with an eye on the projected growth of the two cities and have seen continued success over the past two decades. These two central Texas cities offer a unique blend of rich history, vibrant culture, and exciting entertainment options that make them appealing to both young professionals and families alike. The population of San Antonio has been growing at a steady pace, increasing by 16.5% from 2010 to 2020, while Austin has experienced explosive growth, with its population increasing by 30.5% during the same period. With such a rapidly growing population, it's no surprise that the job market is thriving, providing plenty of opportunities to build a fulfilling life. From the legendary Alamo and River Walk in San Antonio to the bustling music and food scenes in Austin, there's always something to do and see. So why settle for investing in average communities in a rural areas when we can have it all in San Antonio and Austin?

WELCOME TO

San Antonio + Austin

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INNOVATIVE SPIRIT

I N N OVAT I V E S P I R I T

With an Innovative Spirit, we are always searching for new opportunities to improve residents’ lives. Innovative Spirit is an important activator of our Value Proposition and as a result, communities are happy and thriving. Please join us and bring your Innovative Spirit to all that you do.

An important driver of innovation at Venterra is the diverse industry backgrounds of our leaders, who bring their best practices from other industries and adapt them to the multifamily sector. Venterra’s founders, for instance, originated from the software industry and have seen firsthand how they were able to draw on their previous career experiences to drive Venterra forward. By bringing fresh new ideas and utilizing technologies that were prevalent in other industries to the multifamily space, they've demonstrated an unwavering commitment to embracing every aspect of the business with an Innovative Spirit. It makes perfect sense that Innovative Spirit is a significant part of our Value Proposition at Venterra. Welcome aboard the journey of innovation and growth! Our mission to foster a culture of innovation is a call to action, one that you are now an essential part of. At Venterra, we don't just value innovative ideas – we thrive on them, and we challenge you to unleash your creative spirit and contribute your unique insights and perspectives, for they are the building blocks of our collective success. We've thoughtfully established open and inclusive communication channels, including TEAMS and Innspire, ensuring that your ideas flow freely without hesitation. Our Core Values of Openness, Candor, and Humility are not mere words; they are the foundation upon which we create greatness together. But innovation isn't solitary; it flourishes when minds collide and ideas intertwine. Get involved. Reflecting on our Core Value of Team First, engage in our AMAs, brainstorming, town hall, and peer-to-peer sessions and embrace team-building activities. Here, your voice isn't just heard—it's celebrated and appreciated by others. The future will be intriguing. Prepare to embark on a journey of continuous learning and growth. Come with a learning mindset, one that is open to networking and acquiring new knowledge.

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Attend workshops, seize conference opportunities, and dive into training sessions that will broaden your horizons, amplify your creative capabilities, and further your professional development. These investments aren't merely in your skills; they're in your potential to see things differently and ignite innovation. In the realm of innovation, every idea holds transformative power. That's why we recognize and reward your ideas through our Better Way program and offer continuous challenges and opportunities to collaborate across the organization. This commitment echoes our Core Value of Integrity, reminding us that innovation isn't just about ideas; it's about having the integrity to see them through and giving credit to those who inspired us to act. As you step into this adventure, understand that embracing innovation is more than encouraged – it's expected. Challenge the status quo, question existing norms, and explore unconventional paths. Yes, it might mean venturing into the unknown, but that's where growth resides. Our combined efforts in fostering innovation drive our growth, giving life to our commitment to Unparalleled Service Excellence. In essence, an Innovative Spirit is your key to unlocking your success at Venterra, and ours! It drives us, propels us, and defines us. Together, we'll propel Venterra into the future, crafting experiences for each other and our customers that leave an indelible mark on our investors. Please feel free to reach out to me anytime to discuss your ideas. I always have time and would love to hear what has you inspired.

Stephanie Gonzalez

Vice President of Property and Customer Innovation Employee Since November, 2004

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BIG INNOVATION,

BIG IDEAS

LEAD INNOVATION BY GETTING CURIOUS Mayra de Hoyos's proposal for a 4-day work week embodies a high level of innovative thinking within Venterra which was inspired during the Venterra Leadership Conference and Venterra's call to "Get Curious” and explore creative ways to improve the company. OUTSIDE-THE-BOX SOLUTION Mayra's proposal challenges conventional workweek structures in the industry by suggesting a 4-day work week. This unconventional thinking demonstrates a willingness to break away from traditional norms and seek innovative solutions to improve employee satisfaction and operational efficiency.

EMPLOYEE-CENTRIC INNOVATION The proposal prioritizes employee well-being by addressing key pain points such as commute times, work-life balance, and financial benefits. Innovatively reimagining the work schedule showcases a commitment to fostering a happier, more engaged workforce, which can ultimately drive continuous innovation through improved morale and creativity, maximizing our activator, Innovative Spirit.

I N N OVAT I V E S P I R I T

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GETTING IDEAS

NOTICED

AN IDEA WITHOUT A THOUGHTFUL PLAN IS MERELY A THOUGHT

...and nobody is going to validate your idea for you.

Mayra Submitted a brief business plan that is highlighted on the following pages. Here's why her approach was significant: DEMONSTRATED THOUGHT & CRITICAL THINKING Mayra's detailed business plan showcased her dedication to her proposal. It indicated that her idea was well thought-out and not just a passing notion. This level of commitment made her proposal more credible and serious in the eyes of senior leadership.

ADDRESSED CONCERNS PROACTIVELY By anticipating and addressing potential concerns, Mayra's plan demonstrated foresight and problem-solving skills. This proactive approach showed that she had thoroughly considered the implications and feasibility of her proposal, which is vital in gaining support for innovative ideas.

QUANTIFIED BENEFITS Mayra's plan provided data and statistics to support her proposal's potential benefits, which made it easier for senior leaders to see the tangible advantages of the 4-day work week.

ALIGNED WITH COMPANY VALUES Her proposal aligned with Venterra's Core Values, which made it easier for the idea to resonate with the company's culture and long-term goals.

In summary, Mayra de Hoyos's innovative thinking by proposing a 4-day work week demonstrates her commitment to improving Venterra's operations and employee satisfaction and illustrates how creative, data-backed proposals can drive positive change and innovation in an organization. While the idea is still being discussed, It is easily the longest living Better Way idea in the history of Venterra.

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FROM MAYRA DE HOYOS SUBJECT PROPOSAL FOR 4 DAY WORK WEEK PILOT Venterra's recent call to "Get Curious" inspired me to explore innovative ways to enhance the employee experience and boost company efficiency. This proposal outlines the potential benefits of implementing a 4-day work week (10 hour days) and seeks approval for a pilot program at Wurzbach, followed by wider implementation in the San Antonio region. • Benefits for Employees, Venterra, & Residents are detailed on the attached infographic 

WHAT WILL NOT CHANGE • Office hours will remain unaffected. • Full-time employees will still work a 40-hour work week, consisting of 4, 10-hour workdays.

CONCERNS • QUESTION What if some employees cannot commit to longer shifts? • ANSWER Employees who cannot work 10-hour shifts can maintain their regular schedules. Normal operations will not be affected, as we will stagger shifts accordingly. • QUESTION Can this work at properties with limited employees? • ANSWER While there may be limitations, we can implement a shared employee system for properties in proximity. Challenges encountered will be similar to current situations when handling sick leave or meetings, easily managed by experienced CMs.

PROPOSAL CONCLUSION I propose piloting this initiative at Wurzbach to gather firsthand feedback and assess its feasibility. Following a successful pilot, we recommend implementing this innovative 4-day work week program across the San Antonio region. This initiative promises to bring substantial benefits to both our valued employees and Venterra as a whole, positioning us as industry leaders in employee satisfaction and operational efficiency.

I N N OVAT I V E S P I R I T

UNLOCKING THE BENEFITS OF A

4-DAY WORK WEEK BENEFITS TO EMPLOYEES

BENEFITS TO VENTERRA

BENEFITS TO RESIDENTS

REDUCED COMMUTE TIME

LESS VACANCY & FASTER TURN TIMES

INCREASED MOVE IN SATISFACTION

One-way commutes in the U.S. average 27.6 minutes

Extra 2 hours to complete turnovers

Residents can move in with more convenience

GAS SAVINGS

REDUCED OVERTIME

INCREASED RESPONSE TIME

Potential savings of $500-1,000 annually

Reduced on-call requests with people on-site longer

Residents can receive services at more convenient times

SCHEDULE FLEXIBILITY

LESS EMPLOYEE TURNOVER

IMPROVED FEELING OF COMMUNITY

Opportunities for doctor appointments, leisure, and mini-vacations

Increased employee satisfaction & retention

Residents get to know employees who are around longer

EXCELLENCE 7 CORE VALUES

GROWTH

4 OPERATING PILLARS

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CULTIVATING GROWTH DATA AS AN ENABLER OF INNOVATION

I love that the data we collect enables us to make better decisions. For example, because SMARTCOMMS now tracks open rates of emails, I know the optimum time and day of the week to send out my resident emails!

Tracy Wall

Senior Better Living Consultant, Experience Maker Carlyle Place, San Antonio, TX Employee since January 12, 2010

I N N OVAT I V E S P I R I T

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CUSTOMER UNDERSTANDING Research has shown companies using data analytics are...

23x LIKELY TO RETAIN CUSTOMERS 6x MORE

MORE LIKELY TO ACQUIRE CUSTOMERS

LIKELY TO INCREASE PROFITS 19x MORE

MAKE DECISIONS

5x FASTER

48% GAINED AN EDGE

OVER THE COMPETITION

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Drives your Scorecard! 

SURVEY STATS FROM MCKINSEY & DELOITTE

Data plays a pivotal role in driving innovative decisions and fostering innovation across many industries, and the multifamily industry is no exception. In today's data-driven landscape, we have access to vast amounts of information that can be harnessed to uncover insights, identify trends, and pave the way for groundbreaking ideas. Data provides a factual foundation for decisionmaking, reducing reliance on intuition and guesswork. By analyzing historical patterns and current trends, data enables us to anticipate renter preferences, market shifts, and emerging opportunities. This proactive approach empowers us to create desired products, services, and strategies that cater to evolving needs. And not just today. Data enables us to prepare for the needs of the renter of the future. By gathering, understanding, and analyzing customer data today, we can better prepare for customer needs of the future. Regular feedback loops, powered by data insights, allow for continuous improvement and adaptation. This cycle of experimentation and learning nurtures creativity and supports the development of solutions that address challenges in new and imaginative ways.

Christie Bosman

Director of Business Intelligence Employee since April 11, 2018

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EMPOWERING PROGRESS

TECHNOLOGY AS AN ENABLER OF INNOVATION

Our Community Wide Wi-Fi offers convenience by enabling seamless internet access in common areas, recreational facilities, and even outdoor spaces. Residents can effortlessly work from the community lounge, access online resources while enjoying a sunny afternoon by the pool, or stay connected anywhere within our community. This connectivity empowers residents to be more productive, engaged, and socially connected within their community while saving money. This advancement brings numerous benefits and elevates the overall living experience.

Fabiola Reynoso

Senior Community Manager, Experience Leader Avasa Spring Branch Employee since February 23, 2008

I N N OVAT I V E S P I R I T

Venterra focuses on creating an innovative culture, constantly optimizing the use of technology that provides a competitive advantage in achieving market-leading operating results while creating one of the industry's most fulfilling work environments for you. Every piece of technology, software, device, network, integration, platform, and infrastructure combine to enable staff to do their jobs quickly, and efficiently, freeing time to focus on more meaningful work, as well as outsized investments in automation and digitization to further increase efficiencies.

BUILDING INFRASTRUCTURE FOR INNOVATION Over 2022 and 2023, technological investments have been made in highly technical areas, like infrastructure and security, to enable sustainability and continuous innovation through technology. We were one of the first real estate companies to migrate our entire infrastructure to the AWS cloud. This platform created better performance and reliability, reduced system downtime and improved the employee experience, driving value for residents and investors. Similarly, Venterra implemented cutting-edge security tools to run phishing campaigns, track results, and offer training and awareness. Security is often a silent partner, ensuring business continuity and avoiding incidents that would compromise resident or investor information. While not what you typically think about when you think about innovation, technology-enabled innovation requires best of breed infrastructure and security and we have it.

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EMPOWERING OUR COLLEAGUES AND CUSTOMERS Every leader is focused on providing access to tools, resources, and platforms for learning, collaboration, and problem-solving. As an example, every employee has access to the Innspire Hub, a platform dedicated to enabling cross-department collaboration and sharing of ideas, in pursuit of employee-led continuous improvement and innovation. An idea that came from listening to our residents and is leading edge is Communication Preferences within our SMARTHUB app for residents, which empowers them to get communications from Venterra in the channel that they prefer. We’re extremely proud of this industryleading feature. Venterra residents are able to opt-out of anything that isn’t contractually required, period. As a bonus, they decide on which channel to receive different types of notifications. Finally, Venterra’s 3-Tap Renewal is a great example of people and technology coming together to modernize the renewal process by eliminating touchpoints required with staff and make it frictionless for renters.

THE IMPACT OF OUR EFFORT With platforms modern and secure and our people inspired to create, they can imagine solutions and services that genuinely differentiate Venterra. Technology has been and always will be a powerful enabler of our people and innovation, supporting our vision, and driving our business to exceed the expectations of all our stakeholders; employees, renters, and investors.

Andrew Basso Vice-President of Technology Employee since October 25, 2006

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Get Answers to Your lT Questions 

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THE VENTERRA EXPERIENCE

ENTERPRISE RESOURCE

PLANNING WHAT IS AN ERP?

At its core, an ERP is a comprehensive software solution designed to integrate and streamline all of our financial processes into a single, unified system. This means having a strong technology foundation for process automation, data centralization, and lower security risk.

THE BENEFITS Enhanced Efficiency ERP eliminates redundant tasks, automates routine processes, and centralizes data, saving us time and minimizing errors. With real-time insights, we can make informed decisions promptly. Improved Collaboration Say goodbye to data fragmentation. ERP promotes seamless collaboration by providing a single source of truth. Departments can work harmoniously, share information effortlessly, and align strategies cohesively. Agility & Scalability As we grow, our systems will need to keep up. ERP was designed to scale with us, ensuring that we can expand into new markets, adding products, and/or diversify our services without a hitch. Cost Savings By eliminating redundant systems and streamlining processes, we can cut operational costs. Moreover, ERP helps us avoid costly errors and reduces the need for manual interventions. Reduced Security Risk A reduction in the security risk associated with the current legacy financial system of record.

A core technology enabler that we will be releasing soon is the ERP Oracle Cloud Fusion, what I like to refer to as The Vine, because like a vine it will weave it’s way throughout every part of the business. The business landscape is evolving faster than ever before. Adapting to change is not just an advantage; it's a necessity. The Vine equips us with the tools to be agile, responsive, and proactive in the face of evolving market dynamics. It will change the way we operate and streamline our processes.

To a more efficient and prosperous future! Maria Rico

Vice President of Finance, Real Estate Employee since June 29, 2021

I N N OVAT I V E S P I R I T

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IN THE CLOUDS WHAT IS THE CLOUD?

WHAT ARE THE BENEFITS OF THE AWS MIGRATION?

It’s a term you hear a lot, but what does "the cloud" actually mean? Ultimately, our applications have to run on computers. When we hosted our own infrastructure we had racks of real computers running in a data center. We had to maintain those computers, replacing broken components, applying security updates, and fixing problems. All of that took quite some time. Now that we have moved our infrastructure into AWS, everything runs on computers that it manages and maintains. We have no access to those physical computers and we don’t even know what specific computers our software runs on. This is called Infrastructure as a Service (IaaS) where all the physical infrastructure is abstracted for us and we don’t need to worry about it. We just imagine a “cloud” of computers.

Saving time! The migration of our physical hardware to AWS led to enormous time-savings for the technology group. Rather than spending time keeping physical computers running, the team is now able to do more valuable work.

WHAT DOES THE FUTURE HOLD? AWS does more than just host computers: it provides us with lots of services ranging from security to artificial intelligence. We’re still exploring all the services AWS has to offer and seeing how it can provide value for Venterra. We’re excited by the possibilities!

SECURITY AWS is a massive system and has a host of security tools we can use to keep our systems protected and our resident data out of the hands of bad guys.

PERFORMANCE Our old data center was in Toronto, hundreds of miles from our properties and Houston office. AWS has many data centers in the U.S. so the infrastructure is closer to the end-user. Additionally, AWS is able to keep its service in tip-top condition better than we ever could. Since we moved to the cloud, Encasa has been much faster.

SCALABILITY We don’t have to buy chunky big computers to expand our services anymore. What used to take weeks can now be provisioned in hours.

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THE VENTERRA EXPERIENCE

AUTOPAY DISCOUNT

A VENTERRA EXCLUSIVE You are going to love our AutoPay Discount incentive for residents. It’s simple. Offering a discount to renters who sign up for auto-payment provides several compelling benefits. Firstly, it incentivizes consistent and timely payments, reducing the likelihood of late or missed payments, which in turn enhances cash flow stability. Secondly, it fosters resident loyalty due to it being exclusive to Venterra, meaning if a resident considers moving they are reminded that wherever they go, they’ll lose the benefit of a discount monthly, leading to increased retention rates. Additionally, this approach streamlines administrative tasks, as it reduces the need for manual payment processing, saving both time and resources. Lastly, promoting auto-payments can contribute to a greener environment by minimizing paper usage and reducing the carbon footprint associated with traditional billing methods.

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AutoPay 

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SMART HOMES You get to offer smart home technology in every home and demonstrate that Venterra is committed to providing a modern living environment that not only attracts renters nut enhances their quality of life. Imagine the convenience of remote-controlled thermostats that allows residents to adjust their home's temperature even before stepping through the door, ensuring comfort as soon as they arrive. The ability to control the access of their home through smartlocks not only gives residents unprecedented control but also instills a sense of security. Equipping each unit with smart home technology aligns with environmentally-conscious living. smart thermostats can learn residents' patterns and optimize energy usage, reducing utility costs and carbon footprints simultaneously.This eco-friendly approach not only attracts eco-conscious renters but also positions our properties as innovative and socially responsible. By investing in smart home technology across our expansive portfolio, we not only differentiate ourselves as a cutting-edge property operator, but also add significant value to our assets while ensuring that residents enjoy a seamless, modern, and sustainable living experience. Everyone wins, including YOU. Smart, right?

I N N OVAT I V E S P I R I T

POCKET ENCASA APP, BY VENTERRA

PROPRIETARY PROPERTY MANAGEMENT SYSTEM (PMS) Pocket Encasa serves as a powerful catalyst for enhancing both employee efficiency and customer service for our Operations division. By providing you with a portable and streamlined tool to manage tasks, access resident information, and communicate in real-time, this app significantly boosts your efficiency. Through features such as task assignment, progress tracking, and instant notifications, you can stay organized and respond promptly to dynamic operational needs. This increased efficiency not only minimizes delays and errors but also will empower you to optimize your time and expertise, thereby fostering a proactive and capable workforce. Ultimately, Pocket Encasa acts as a bridge between efficient internal processes and superior customer experiences, positioning YOU to thrive in today's fast-paced and customer-centric market landscape. Be sure to join the Mobile Teams channel to stay informed on Pocket Encasa.

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Technology will play an important role in your work, enabling you to deliver exceptional results. You’ll be using a mixture of our proprietary software and integrated digital solutions to manage our properties, inventory, schedule tasks, and communicate continuously with team members and renters. We have a technology team that created Pocket Encasa, a mobile version of our operating system that I access on my phone. With the click of a button, I can access checklists, track deliveries and contracted work, and update progress. This technology streamlines our workflow and allows us to maintain a high level of accuracy and accountability.

Aaron Leal

Maintenance Manager, Experience Leader Ventana, San Antonio, TX Employee since July 18, 2003

SMARTHUB APP

STREAMLINING LIFE

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Here it comes. We're excited to formally launch SMARTHUB, the resident app that's set to change the way we interact with residents and streamline our internal operations. This app is not just another tool; it's a powerful enabler that will enhance resident experiences and drive efficiencies across the board. For residents, this app opens up a world of convenience and personalized engagement. With just a few taps, they can access information and services anytime, anywhere. Through features like real-time notifications and communication preferences, we can now give our residents more control, building stronger relationships and boosting trust. Moreover, the app serves as a direct feedback channel, enabling us to understand their pain points better, which will drive continuous improvement in what we offer.

Pocket Encasa

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Pocket Encasa FOR IOS 

TO DOWNLOAD

FOR ANDROID

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SMARTHUB HUB FOR ANDROID

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THE VENTERRA EXPERIENCE

VENTERRA'S

BETTER WAY FOSTERING IDEA-SHARING, COLLABORATION & EXCEPTIONAL EXPERIENCES

Over 500 ldeas

have been submitted across all levels of the company, fueling collaboration within the Innspire challenges, contests, and forums.

Innspire was created as a platform to allow all Venterra employees to be heard and take part in what most companies would never dream of allowing—employees making change.

Brenda Grasha

Community Manager, Experience Leader Timber Mill, The Woodlands, TX Employee since May 31, 2004

I N N OVAT I V E S P I R I T

Welcome to the Innspire Hub, a manifestation of Venterra's commitment to pushing boundaries and fostering an innovative culture. We value your passion for creative ideas, collaboration, and improving business efficiency. We encourage you to review and contribute your own creative solutions, offer thoughtful comments, and share ideas. The Innspire Hub has already achieved exciting results, such as our recent Stop Challenge. This challenge aimed to identify and address renter frustrations, with participants providing insights and suggestions to enhance the overall experience. Together, let's create a better future at Venterra. I was happy to participate in the Stop Challenge because I already had a specific opportunity in mind: the renter's insurance policy process! Currently, when policies expire, we have to wait for the resident to email or bring in their updated policy. Then we manually input the new information and file away the hard copy. This seems like extra work for both us and the resident! My suggestion is to include a submission button that gives them the option to upload their new policy directly to their file so we can easily verify and approve it on Encasa! It would also be helpful to have the image to view, so we don’t have to print and file it away!

Fabiola Reynoso

Senior Community Manager, Experience Leader Avasa Spring Branch, Houston, TX Employee since February 23, 2008

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The Overall Impression Challenge aimed to challenge our onsite teams to improve their Overall Impression Scores, racing to the top! For the Overall Impression Challenge, I wanted to focus on refurbishing, cleaning, and doing whatever I can to put some shine on my community. For example, we keep up on painting items like bollards, curbs, entry system call boxes, and bandit sign frames. We also power wash the landings and staircases, especially in front of the show units and new move ins. Our porter Jack recently refurbished our marquee sign by polishing the tiles and repainting all of the lettering, too! One easy way to instantly improve the impression score: new dumpsters! We just called our rep to send us new dumpsters and it costs nothing! Even if you’re a smaller community like us, you can still make a big difference by how you schedule the team! Our office is closed on Sunday, but I make sure to schedule Jack on Sunday-Thursday so we have someone here every day of the week to make sure everything is clean and working.

Barry Taylor-Young Employee-led innovation is a major focus for our company, and something that is special to Venterra. Because who knows the company better than those who live and breathe it? With that in mind, it is our goal to create an easy way for our employees to share their ideas that will drive positive changes for the business. Recently, we realized that we had outgrown the figurative “suggestion box” and needed a better process to help tap into our employee’s imaginations, offer an opportunity for collaboration, and provide a space where colleagues can share, challenge, and elevate contributions. We landed on an “innovation hub,” better known to those at Venterra as “Innspire.” It has fulfilled our idea harvesting and collaboration at scale, and we have the ideas to prove it!

Community Manager, Experience Leader Carlyle Place Apartments, San Antonio, TX Employee since July 22, 2014

James Kaye

Implementations Engineer Employee since October 26, 2020

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lnnovation 

WE CARE BECAUSE OF YOUR DEDICATION. WE CARE BECAUSE OF YOUR COMPASSION. WE CARE BECAUSE OF YOUR HAPPINESS.

WE CARE BECAUSE OF YOU.