‘Change’ Playlist Adriana Galicia, Silverbrooke, Stafford, TX
3:24
Working Late Adriana was working at 11 pm the other night when she heard banging on the vending machine. She peeked her head out her office and noticed a guy trying to get a drink. She proceeded to go back to her desk until she heard the banging again. She went outside to see if she could help the gentleman and realized it took his dollar and he had no other money. Without hesitating, she gave the gentleman a dollar so we would have a happy resident and a working vending machine.
Anna Flores, French Place, San Antonio, TX
3:26
Chef Anna A resident at French Place who has had air conditioning issues for quite some time now stayed the night at the Enclave last night so her and her dog could sleep comfortably until her issue was resolved. Anna, who was helping cover at the Enclave on Monday, took it upon herself to make the resident a quiche so that she had something warm to eat since she wasn't in her own apartment. That is what Venterra is all about—going that extra mile and showing our residents that we really do care!
Jose Ramirez, Foxborough, Irving, TX
3:55
Checking on a Resident’s Home! Last week we received a call from a resident letting us know that she was going to be out of town for a few weeks. She asked if someone could check her apartment and car while she was away to make sure everything was okay. Jose overheard the phone conversation and asked if there was anything he could do to help. After hearing what the resident had requested, Jose immediately dropped what he was doing to go check out the resident's apartment and car. Jose called us on the radio to confirm that everything in deed was perfectly fine so that we could call the resident back to reassure her.
Jose Flores, Willow Springs, Pasadena, TX
1:03
Walker Wow! One of our residents called the office and needed help with her walker. One of the walker’s legs was stuck, and she could not use it. Jose stopped what he was doing and fixed her walker so she could enjoy her day.
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