BEST OF EDITION
Dear Valued Readers and Partners,
As we stand on the threshold of 2025, I am thrilled to share with you the exciting plans and vision for Planet Media in the coming year. Our commitment to connecting brands with their target audiences and providing essential resources for property management and vendor professionals remains stronger than ever.
Vendor Guide- Expanding Our Reach
In 2025, we are set to broaden our horizons significantly. Vendor Guide online is poised to go national and we’ve hired a new National Sales Director to help us with the expansion. We’re expanding beyond our current territories in Des Moines, Virginia, St. Louis, and the Twin Cities, bringing our platform to new markets across the United States.
Brand Star Solutions
As an integral part of Planet Media, Brand Star Solutions continues to be a cornerstone of our operations. In 2025, we’re enhancing our offerings to provide even more value to our clients:
• Custom Company Stores: The platform is designed to be intuitive and easy to navigate, ensuring a smooth shopping experience for all employees.
• Custom Branding: Expanding our range of custom-branded apparel and marketing materials.
• Digital Marketing: Strengthening our digital design services, including website design and social media graphics.
• Online Store: Implementing an improved online store solution for easy access to branded merchandise. Our Minnetonka, MN-based team is committed to delivering high-quality products with a convenient 10-14 day turnaround time.
Contact Point Pro
Contact Point Pro, another key component of Planet Media, is set for significant enhancements in 2025:
• Advanced CRM Integration: Implementing cutting-edge customer relationship management tools to streamline communication.
• Multi-Channel Support: Expanding our support channels to include AI-powered chatbots and improved mobile interfaces.
• Data Analytics: Leveraging big data to provide personalized experiences and insights for our clients.
ResidentConnex.com
Started in late 2024 in Fargo, ND, 2025 will see us further developing ResidentConnex.com, in new markets. Our innovative community engagement platform. This integration will allow us to:
• Our program is unique in that it Combes print, loyalty cards, the website, push notifications and use of your digital screens (where applicable) that will give residents a wide variety of discounts and special offers.
• The program allows apartments and management companies to offer a low cost amenity to residents that sets them apart from their competition.
Looking Ahead
As we embark on this journey into 2025, we’re filled with optimism and excitement. The media landscape is evolving rapidly, and we’re committed to staying at the forefront of these changes. Our goal is not just to adapt but to lead, setting new standards in B2B media and advertising. We want to express our deepest gratitude to our loyal readers, dedicated advertisers, and hardworking team. Your support and trust have been the cornerstone of our success, and we look forward to serving you even better in the coming year.
At Planet Media, we’re not just observers of industry trends; we’re active participants in shaping the future of property management and service providers. We invite you to join us on this exciting journey as we continue to innovate, inform, and inspire. Here’s to a prosperous and groundbreaking 2025!
Warm regards,
Scott Holgate
PUBLISHERS
Scott Holgate
ACCOUNT EXECUTIVE
Cody Becker
GRAPHIC DESIGN
Planet Media
Emma Nelson
Best Of Edition 2025
The Vendor Guide is published by Planet Media. The publisher accepts no responsibility for errors in, or omissions of, content. If you would like to advertise in the Vendor Guide or have questions, please contact us. If you want to be added or taken off the mailing list, please call 952.460.0305.
By-line articles are published with the permission of credited copywriter or advertiser. The publisher accepts no responsibility for errors in, or omissions on, any article in the magazine or online at VendorGuideOnline.com.
Advertiser gives Planet Media permission to use and publish photos both in print and online at VendorGuideOnline.com either obtained from advertiser’s website, email or photos taken by representative of Planet Media.
Advertiser’s specials or discounts are at the discretion of the advertiser and are subject to change without notice. Planet Media is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2011-2025, Planet Media.
Stay Competitive with Modern Amenities.
In the dynamic landscape of urban living, the expectations and desires of apartment residents have evolved significantly. Today’s renters seek more than just a place to live; they look for a lifestyle that aligns with their values, needs, and the convenience modern technology can offer. This shift in preferences necessitates a reevaluation and repurposing of traditional apartment amenities and spaces to meet contemporary demands. As property managers, your ability to deliver what today’s residents need and want will set you apart in a competitive market and allow you to maximize your market rent potential.
The Essentials of Modern Apartment Amenities.
* The modern apartment resident’s wish list goes beyond the basics, reflecting broader social trends such as remote work, sustainability, and wellness.
* High-speed internet and good cell reception have become non-negotiable, supporting the widespread shift to remote work and digital entertainment.
* Work-from-home spaces, either within individual units or as communal co-working areas, cater to the flexibility many professionals now require.
* Smart home features, from thermostats to security systems, offer convenience and efficiency, allowing residents to control their environment with the touch of a button.
* Wellness amenities have expanded beyond traditional gyms to include yoga studios, meditation areas, and even on-site wellness programs.
* Pet-friendly facilities, including pet washing stations and dog parks, acknowledge the vital role pets play in many people’s lives.
* As environmental concerns become increasingly central, sustainable living features such as energy-efficient appliances, recycling programs, and electric vehicle charging stations are not just appreciated but expected.
* Package receiving services have adapted to the surge in online shopping, ensuring secure and convenient delivery management.
Repurposing Obsolete Spaces. As new amenities gain popularity, some traditional spaces have become less relevant. However, these areas offer unique
opportunities for repurposing, transforming them into assets that enhance the living experience for modern renters.
Old apartment clubhouses, for instance, make excellent locations for package room lockers. They can also be built out to offer vibrant co-working spaces, equipped with all the necessities for remote work and collaboration which may include private booths for meeting or calls, coffee stations, comfortable seating areas, and communal tables. This caters to the growing number of remote workers and freelancers looking for a change of scenery from their apartment and a place to collaborate with others. These areas can also serve as community hubs, hosting events, workshops, and social gatherings that foster a sense of belonging among residents.
A small café or a cooperative food market located within the clubhouse can provide a convenient place for residents to grab a coffee, snack, or basic groceries. This fosters a sense of community and offers a casual setting for residents to meet and socialize.
Your current fitness and wellness centers can be expanded to include not just gym equipment but also spaces for group fitness classes, wellness workshops, and even spa-like amenities. And obsolete business centers can find new life as creativity and innovation hubs, with spaces dedicated to art, music, and technology. These areas can support the hobbies and passions of residents, providing tools and resources for creative exploration.
Conclusion.
Amenities are an important part of the decision-making equation when it comes to choosing an apartment home. Obsolete amenities are like outdated carpet or old appliances; they bring your value down. Consider offering amenities that address the evolving needs and preferences of modern renters who value convenience, sustainability, and a healthy work-life balance. Incorporating these features into your apartment community can make it more attractive to prospective residents and demonstrate your commitment to meeting the demands of contemporary living. While modernizing amenities will usually require some amount of capital investment, you should carefully consider your ROI potential, including your ability to attract and retain more residents and at higher market rents. Best of all, you will be creating spaces that are not only functional but also enrich the lives of those who call them home.
Why Choose HOKR?
We are very proud to employ professionally trained, friendly, courteous, hard-working, and responsible painters. Our team is service-driven, and customer satisfaction is our #1 priority.
As a family-owned and operated business, we value relationships. We treat our team like family and our customers like friends. Count on a friendly greeting every time you call our office, and a company that cares about getting the job done right.
“So appreciate all you do. We are finding that it is getting harder and harder to find good quality vendors. Thank you for training your workers on respect, responsibility, and good customer service.”
Jill, Property Manager
Innovating Roofing
An Interview with Andy Bjornlie, CEO of
Lionstar
In the competitive world of roofing and exterior renovations, Lionstar Roofing and Exteriors stands out as a beacon of innovation and customer-centric service. I recently had the opportunity to sit down with Andy Bjornlie, CEO of Lionstar, to discuss the company’s journey, unique approach, and vision for the future.
The Lionstar Difference
When asked about what sets Lionstar apart, Bjornlie’s passion is immediately evident. “At Lionstar, we’re not just about fixing roofs; we’re about revolutionizing the entire experience for property owners,” he explains. “Our commitment to cutting-edge technology and customer satisfaction is at the core of everything we do. ”Bjornlie highlights their use of advanced 3D rendering technology, which allows clients to visualize their home’s new look before any work begins. “This technology has been a game-changer,” he notes. “It empowers homeowners to make confident decisions and truly get excited about their renovation project.” We want to be the best in the residential and commercial roofing markets in Minnesota and deliver the best for our clients here in the state.
Embracing Technology in Roofing
One of the most intriguing aspects of Lionstar’s approach is their adoption of drone technology for roof inspections. Bjornlie elaborates, “Our state-of-the-art drone inspections not only enhance the accuracy of our assessments but also significantly reduce inspection time. It’s safer for our team and provides incredibly detailed visual data for homeowners and insurance adjusters alike.” This commitment to technology extends to their customer service as well. Lionstar has streamlined the often complex insurance claim process, acting as advocates for their clients. “We’ve perfected a seven-step process that minimizes disruptions and ensures families can live comfortably during construction,” Bjornlie says.
Community Commitment and Customer Trust
When discussing Lionstar’s role in the community, Bjornlie’s pride is palpable. “We’re deeply invested in supporting local communities and contributing to non-profits in Minnesota,” he shares. “It’s not just about business; it’s about being a positive force in the areas we serve.”This community-focused approach translates directly into their customer relationships. “Beyond delivering top-notch exterior home restoration, our focus is on clear communication and being there for our clients throughout the entire process,” Bjornlie emphasizes. “This commitment has enabled us to maintain high customer satisfaction ratings across all areas of our business.”
Challenges and Growth
No business journey is without its challenges, and Bjornlie is candid about the hurdles Lionstar has faced. “One of our biggest challenges has been managing rapid growth while maintaining our high standards of quality and service,” he admits. “We’ve had to be very strategic about scaling our operations and training new team members.” Despite these challenges, Lionstar continues to expand. Bjornlie reveals plans for future growth: “We’re looking to raise capital and expand vertically into adjacent fields of expertise. Our goal is to offer an even more comprehensive range of services to our clients.”
Advice for Aspiring Entrepreneurs
As our conversation winds down, I ask Bjornlie what advice he would give to aspiring entrepreneurs in the roofing industry. His response is thoughtful: “Stay focused, keep an open mind, and never hesitate to start pursuing your goals. But also, get life experience and work for different types of companies before starting your own business. That diverse experience is invaluable.” He adds, “And always put yourself in your employees’ shoes. Understanding their perspective is crucial for effective leadership and building a strong team.”
Looking to the Future
As Lionstar Roofing and Exteriors continues to grow and innovate, Bjornlie remains focused on the company’s core values of quality, innovation, and customer satisfaction. “We’re excited about the future,” he concludes. “There’s so much potential in this industry for those willing to embrace new technologies and prioritize the customer experience.”From their use of cutting-edge technology to their commitment to community service, Lionstar Roofing and Exteriors, under the leadership of co-owners like Andy Bjornlie, is clearly positioning itself as a leader in the roofing industry. As they continue to expand and innovate, they’re not just changing roofs –they’re transforming the entire roofing experience for homeowners across the nation
In the face of severe weather impacting your multi-family property, it can pose substantial risks for your residential business and tenants alike. Safeguard your business, employees, and tenants with top-tier services provided by the seasoned roofing experts at Lionstar Roofing and Exteriors.
Severe weather can put your multi-family property and tenants at risk. Protect them with expert services from Lionstar Roofing and Exteriors. With years of experience working with property managers, owners, HOAs, board members, and real estate investors, we’re here to help you recover quickly and professionally.
At Lionstar Roofing and Exteriors, we recognize the distinct needs and challenges that come with managing multi-family properties. Our tailored siding services are designed to not only enhance the visual appeal of your buildings but also serve as a robust shield against the elements, ensuring long-lasting protection and minimal maintenance.
OVER 40 BRANDS OF APPLIANCES
WE DELIVER NEXT DAY EVERYWHERE
6 BRANDS OF CABINETS
DELIVERY EVERYWHERE
LARGEST THRU-THE-WALL AIR CONDITIONING DISTRIBUTOR
Concrete and
Interstate Companies specializes in commercial, retail, multi-family and municipal spaces. We understand that concrete demolition and restoration can be a real hassle, especially at busy properties with high traffic. As ADA specialists, our team pays exceptional attention to detail and specifications that comply with these ever-changing ordinances and laws.
our CONCRETE services include:
• ADA Certified Site Evaluations
• Sidewalk Construction
• Sidewalk Repair
• Concrete Parking Lots
• Flat Work
• Catch Basin Repair
• Curb Installation/Repair/Replacement
• Loading Dock Repair
• Ramp and Apron Installation and Repair
• Concrete Demolition
• Concrete Grinding and Scarifying
Asphalt restoration
Does your asphalt need maintenance or restoration?
As Minnesota’s preferred asphalt paving contractor, Interstate Companies is equipped to handle paving projects both large and small. With longevity, safety, and budget in mind, we provide extreme attention to detail, professionalism, and high alert to the safety and security of those in the surrounding areas.
Our asphalt services include:
• New Asphalt Design and Construction
• Mill and Overlay
• Mill Repair
• Full Depth Asphalt Repair
• Base Work and Soil Correction
• Winter Patching
• Crackfill, Routing, and Patching
• Sealcoating
• Parking Lot Striping
• Patrol Sweeping
• Hydrowashing
ONE YEAR...
One year is the average lifespan of a refinished bathtub in the multifamily communities. Other refinishing companies offer a one year warranty, knowing full well that most leases are a year or longer. By the time management realizes the coating has failed, the warranty has expired. Thus, it begins the cycle all over again. We at TubFusioN understand how frustrating and expensive this is to building owners. Low quality workmanship hurts the entire industry. It is understandable that owners would rather not resurface with such high levels of failure. Resurfaced bathtubs that are peeling can clog drains, adding to the maintenance costs, not to mention additional labor needed to accommodate those calls. This leaves management and residents frustrated, which will ultimately affect lease renewals. Many of these resurfacing companies will wine and dine your staff in order to get your business, but never produce lasting results.
At TubFusioN we find this unacceptable. We deliver lasting results with refinishing that can
last 10 years or more. TubFusioN is more than a name, it’s a commitment to high performance surfaces offering many years of life. We offer a 5 year warranty on bathtub resurfacing, which is our commitment to our quality.
Our proprietary refinishing coating is just the beginning. What you can’t see after the work is complete is the effort we put into surface prep, which is where we spend the most amount of our time. If the prep work is not done well, nothing will last. We intentionally build lasting relationships based on quality workmanship.
Introducing Fusionwall!
An affordable custom fit seamless acrylic showerwall system making dated showers waterproof and beautiful. These floor to ceiling shower systems are changing how multi family is renovating showers. No more dealing with labor intensive tile that fails in a short amount of time. We achieve the look of tile and grout but without the maintenance or seams. Most installations are completed in a day or less. Whether resurfacing the bathtub, or replacing it, we can handle either. We
can also update the multi-handle faucets to a single- handle, low maintenance faucet. Our onsite custom cut installation makes every installation look clean and precise.
TubFusioN for when all others fail.
WATCH OUT FOR THE FLAT RATERS!
Plumbers and Drain Cleaners are moving toward Flat Rate Pricing strategies to simplify operations, or is it to maximize profits? The simplicity is nice. McDonough’s refuses to follow this strategy though, we believe it isn’t fair. It’s a terrible idea for the customer!
Flat Rate strategy charges a flat rate for all the potential time and product that might go into a project. Every contingency is considered before settling on the price charged to the customers. Two variations are usually in play. First, the price most always averages dramatically on the high side of potential costs. It’s often a bonanza for the service company. The job goes easier 90 percent of the time and customer pays excessive profits.
In our business, the problem is always out of sight. It’s in a pipe, buried in the ground or under the floor or in a wall, etc. We’re talking about a backup of really soiled water, so most of the time, a camera won’t even show what the problem is. However, once a tech starts working at it and the water drains it would appear the problem is solved. That is where the flat rate ends. Then the upsell. The customer is now told that it is functioning but, they should come back and do a full cleaning for hundreds of additional dollars, to ensure it doesn’t happen again. But in our eyes, the job is not even close to being complete. We finish
what was started right then and there, fully cleaning that drain, not planning or charging for another trip.
Secondly, as a loss leader, knowing they can upsell the customer when the job does not go, quickly. Sometimes the job will go poorly. This problem creates perverse incentive for the tech. He senses he is working harder on these jobs for a diminishing return. First strategy is to renegotiate the pricing. In reality, it isn’t flat rate at all in these cases... Secondly, the tech might determine the plumbing needs replacement. The reality is that companies are rewarded for giving up. The company gains extra revenues by replacing items that would likely be repaired with a little extra time and elbow grease. There is little incentive for these companies to do the right thing when going gets tough. Yet, plenty of incentive to write up a replacement/repair costing thousands of dollars. It’s a bad scenario.
McDonough’s believes in time and material pricing instead. This pricing is inherently fair. Plus, this strategy incents the company to always do the right thing. Customer is only charged for resources spent fixing the problem. If the job is relatively easy the cost is less. If the job is hard and time consuming the price will reflect the extra work. That is fair. That’s what we want, to always be... fair to the customer.
When the going gets tough, our techs receive rewards for doing the right thing. The biggest of which is the pride in knowing they overcame that challenge and fixed the customers problem, the first time, in one visit. We never want to give up on a job. Others companies reward for giving up and quitting early only to come back a second or third time for more money on top of that promised that flat rate. That’s a morality problem for those companies. Beware Flat Rate Pricing!
Providing Innovative & Competitive Solutions for Businesses for Over 20 Years
New Research: Why Some Properties Are Slow to Embrace Smart Locks
By Carl Hanly, CAS, KeyTrak
As renters demand affordable housing in the Twin Cities and supply struggles to keep up, leasing activity in multifamily housing communities is strong. To attract and retain residents and increase efficiency, some of these communities will turn to property technology (PropTech), such as smart locks. But in the broader multifamily community, some properties are slow to embrace keyless entry.
A recent survey of multifamily professionals nationwide, published by KeyTrak, revealed surprising insights about the future of access control:
• Traditional Locks Are Still Common
Despite the potential benefits of smart locks, the survey found that traditional locks are still the most common access control method. In 2022, 61% of respondents reported using traditional locks, and that number increased to 76% in 2024. During the same period, the number of respondents saying their properties use smart locks exclusively dropped from 8% to 7%. This trend suggests that while smart locks have gained traction, they haven’t yet replaced traditional locks as the preferred choice for many multifamily property owners. Factors such as familiarity, cost, and perceived security risks may contribute to this preference for traditional methods.
While the Twin Cities multifamily market is seeing smart communities crop up, some properties and residents may still prefer traditional locks. If your property uses traditional keys in any capacity, investing in an electronic key control system can streamline your access control processes, reduce the risk of unauthorized access, and increase overall operational efficiency. You can even use the system to manage access cards or fobs. This, in turn, can enhance resident satisfaction and improve overall property operations.
Convenience, Not Security, Drives Smart Lock Adoption
For the properties that have adopted smart locks, the main reasons were related to operational convenience rather than security. When asked why their properties implemented keyless entry, respondents’ most commonly cited reasons included:
• Avoiding the need to rekey locks
• Standardizing technology across properties
• Simplifying resident lockouts
Notably, only 15% of respondents said resident requests were a factor, and none mentioned security as a primary motivator.
These findings suggest that while smart locks can offer security benefits, such as remote access and enhanced audit trails, it’s convenience that drives adoption.
• Smart Locks Introduce Operational Challenges
Despite convenience being one of the leading factors for implementing smart locks, respondents report that the technology introduces new operational challenges, including dead batteries, programming difficulties, and software malfunctions.
These challenges can impact the overall user experience and increase the workload for property management staff. Addressing these issues is essential for maintaining your property’s operational efficiency. This may involve providing comprehensive staff training, investing in reliable smart lock hardware and software, and having a plan for addressing common issues like dead batteries.
Key Takeaways
As the Twin Cities region continues to experience growth in multifamily housing, smart technology like smart locks may seem appealing to enhance property management efficiency and attract tech-savvy renters. However, as the survey findings reveal, traditional keys still have their place.
When deciding whether smart locks or traditional keys are the better fit for your multifamily community, it’s important to remember the primary goals of access control: security and efficiency. No matter your method, have a plan to manage operational challenges, provide training to staff, and secure keys and fobs in an electronic key control system for comprehensive security and tracking. To read more about these and other findings, download the full report at keytrak.com/twin-cities-insights.
EXPLORE:
• Connect with your dedicated point of contact at One Stop Kitchen plus Bath.
• Share your project requirements and receive a complimentary design and estimate.
• Review and approve design, then let our experts take it from there.
EXPERTISE:
• Benefit from over 30 years of experience in design and project management.
• Efficient service—we can demo and install kitchen cabinets in as little as one day
• Dedicated Project Manager to ensure project stays on schedule
ENJOY:
• Sit back and appreciate the stylish, high-quality cabinets while taking pride in the exceptional ROI your project delivers.
Celebrating 15 Years!
Q&A with Planet Media President, Scott Holgate
Q: Congratulations on Planet Media’s 15-year anniversary! Can you tell us about the company’s journey?
Thank you! It’s been an incredible 15-year journey. We started Planet Media with a simple goal: to deliver exceptional marketing solutions and outstanding service to our clients. Over the years, we’ve grown and expanded our offerings, but our core commitment to quality and client satisfaction has remained constant.
Q: What sets Planet Media apart in the industry?
What truly sets us apart is our unwavering dedication to going the extra mile for our clients. We don’t just provide services; we build lasting relationships. Our approach is to treat our clients like family and ensure their growth and satisfaction. Our trademark, “It’s our business to grow yours,” isn’t just a slogan – it’s a philosophy we live by every day.
Q: Can you highlight some of Planet Media’s key services?
Certainly. We offer a diverse range of services, including the Vendor Guide publication, apparel, promotional products, Brand Star Solutions, and our Contact Point Plus platform. We also provide comprehensive advertising and marketing services, from developing campaigns to creating high-quality marketing materials. Our goal is to help businesses stand out and reach the right audience.
Q: How has Planet Media adapted to changes in the marketing landscape over the past 15 years?
We’ve always been committed to innovation and staying ahead of industry trends. Our team continuously updates their skills and knowledge to provide cutting-edge solutions. We’ve embraced digital marketing while maintaining our expertise in traditional media, allowing us to offer comprehensive, integrated marketing strategies to our clients.
Q: What’s been the most rewarding aspect of leading Planet Media for 15 years?
Without a doubt, it’s seeing the tangible impact we have on our clients’ businesses. Knowing that our efforts contribute significantly to improving the lives of the individuals we serve is what fuels my passion and dedication. It’s incredibly rewarding to see our clients grow and succeed with our support.
Q: Looking ahead, what’s your vision for Planet Media’s future?
Our vision is to continue growing while maintaining the personal touch and quality service that have been our hallmarks. We aim to expand our reach, innovate our offerings, and stay at the forefront of marketing trends. Most importantly, we want to keep making a positive difference in our clients’ businesses and lives.
Q: Any final thoughts on this milestone anniversary?
I’m incredibly proud of what we’ve achieved in these 15 years, but I’m even more excited about what’s to come. I want to express my deepest gratitude to our amazing team, loyal clients, and supportive partners who have been instrumental in our journey. Here’s to many more years of growth, innovation, and success!
EXPERT MAINTENANCE TECHS at Moment’s Notice
BMM is the property manager’s solution to – well, almost everything, really. When you see one of BMM’s blue and white vans parked outside a multi-family community, its driver could be inside checking smoke detectors, clearing out dryer vents, servicing MagicPaks, cleaning the pool, turning an apartment or renovating it floor to ceiling. If a property manager wanted to eliminate maintenance from their job duties altogether, they would only have to call (763) 541-4886.
But BMM hasn’t remained a fixture in the Twin Cities since 1987 solely because it is a property manager’s Swiss Army Knife. The locally owned business owes its competitive edge to innovation. For example, BMM was one of the first companies of its kind to develop its own proprietary software, which gives clients an all-encompassing overview of their properties’ maintenance needs in real time. And when a shortage of qualified maintenance technicians threatened to grind their clients’ operations to a halt, BMM’s management devised the perfect fix: qualify more maintenance technicians.
“The labor shortage has been ongoing for quite some time now,” said Tammy Anderson, CEO of BMM. “We decided to address the shortage headon by opening our own on-site training center. The facility includes a model apartment, which is complete with functioning electricity, plumbing, appliances, heating and air conditioning. If someone needs hands-on experience developing any property maintenance skills, our model apartment and expert instructors provide it.
“We welcome new techs who have past experience, but we do not require it. So long as someone has the aptitude and the right attitude for maintenance – and they’re willing to master a new trade – we welcome them to our training facility. Most of our trainees spend two full weeks at the model apartment, after which they enter the field to shadow one of our seasoned pros. That’s how they fine-tune their mechanical ability, as well as the customer service skills which truly set BMM’s techs apart.
“We offer truly flexible schedules based on your needs, so you can turn your fixed in-house maintenance budget into a variable expense that you control. You may choose to have our techs come out long-term, short-term, or to supplement your existing staff. One of the best things about BMM is the fact you are hiring an entire company, not just one person. If one of our technicians comes across an issue they are unfamiliar with, they only need to call their manager who will back them up with a wealth of knowledge.
“If you have a maintenance related project too large for your in-house maintenance staff on top of their daily duties, we can help. We also leave no stone unturned during apartment turns. Properties which aren’t sufficiently staffed often fall behind on the little touches which put pen tips on leases. If one of your units’ paint, flooring, countertops or bathroom tile leaves anything to be desired after a move out, you can count on us to make it market ready in no time.
“We’re currently expanding our renovation services as well. If you want to update your apartment community to compete with the newer facilities around town, we’re standing by to deliver. Whether you just want to put a splash of new paint on the cabinets or completely overhaul every square inch of multiple units, our full-time project managers will work within your budget to deliver a turnkey service that makes your life easier.”
Don’t view the next maintenance issue in your apartment building as a setback. View it as an opportunity to see BMM in action!
Call (763) 541-4886 or go to:
www.bmm-pro.com/multi-family to learn more about BMM’s complete line of services.
Product Highlights:
• Solid Maple Face Frames
• Dovetail Wood Drawers
In-Stock Cabinetry Delivered in 3-5 Days!
• 6-Way Adjustable Concealed Hinges
• 1/2” Solid Back for Easy Installation
• Butt Doors Provide Easy Cabinet Access
• I-Beam Construction Increases Strength
Product Highlights:
• Full Overlay Door Style
• Solid Maple Wood Frames
• Solid Dovetail Drawers
• 1/2” Plywood Construction
• Soft Close Doors & Drawers
• Butt Doors For Easy Access
• Metal Corner Brackets For Stability
Wave3Solutions moves with your ever changing hiring and payroll needs. When critical initiatives arise, our team can help you quickly identify talented contractors, or set up processing and payroll for interns, or contract talent you identified. The passion we have for HR and Recruitment services stands out to our clients. Our partnership with both candidates and clients is built on trusted relationships, offering you a personalized service whether you are seeking a contractor, intern or consultant for a new project.
• Administrative Assistance
• Payroll or AP/AR
• Human Resource Associates, Generalists, Consultants, Business Partners
• HR Onboarding, Employee Relations, Compliance, Benefits Specialists
Our Approach
HIGH INTEGRITY
The highest compliant we get is that we are real, down to earth, and genuine. Ask our clients and candidates and you’ll consistently hear the same. Really, just ask!
We are small enough to flex with your changing needs, yet offer enough team power to drive success. Being a boutique firm we don’t live in a box, thus you will receive a personalized approach.
BUILD RELATIONSHIPS
As recruiters, we appreciate the adiversity of people, what makes each client or candidate unique. We enjoy getting to know you more than just your current openings. You are real to us and we will be real with you!
PASSIONATE
People don’t grow up thinking they will become a recruiter, they are drawn to it later realizing they have a passion for working with and helping people. Maybe it is the best kept secret out there but recruiters have FUN! We are FUN, because we truly love what we do!
A Top Notch Finish With Unmatchable Service
Two men, a brush and a roller. Finishing Touch Plus wasn’t very much when it first started in 2003 – but in only two decades, it grew into the largest merit shop of its kind in the Minnesota, Wisconsin, Arizona and Iowa area. Today the company offers property managers the fastest, most affordable and most professional solution for all their exterior, interior and turn painting needs.
“After two decades in business, we understand exactly what property managers are looking for,” said Tony Huot Jr., president of Finishing Touch Plus. “You want a painter whose quality of work will impress your residents and your ownership. You want a painter who will get the job done on time or faster. You want a painter who will do everything they can to complete the work under budget. Underpromise. Overdeliver. That’s the Finishing Touch Plus creed.
“We have almost 50 full-time painters on staff, many of whom have been with us for over a decade. Our men are thoroughly trained in proper painting techniques and qualified to perform any drywall and textured wall repairs. A lot of people think anyone can paint. They are wrong. The level and volume of work we do could only be achieved by a team of seasoned professionals who have already mastered their craft.
“Our management team makes the most effective use of our painters’ skills. When you hire Finishing Touch Plus, you can trust your project manager to pick the best products and techniques for your property. They’ll assign the crew members who are most familiar with your type of property, and coordinate with your staff to ensure that the whole project goes as smoothly as possible.
“Your project manager will also continue to assign the same crew members to your job site throughout the entire duration of the project. Your residents will appreciate seeing
the same familiar faces every day, and you will appreciate the consistency that can only be achieved when the same guys perform the work from start to finish.
“Efficiency means everything to our team. Our streamlined process means that we can complete most projects within 24 hours, which is crucial to our clients who have to turn units as quickly as possible. We recently painted 100 units in a single day – a feat we only pulled off thanks to our clear communication, accurate scheduling, and absolute commitment to getting the job done right the first time.
“We do everything within our power to keep our prices low as possible, and we pass those savings on to our clients. No other painting company in the Twin Cities purchases more paint than Finishing Touch Plus. Our suppliers rely on our business, and dramatically lower their prices in order to keep it. When we need enormous quantities of paint to complete an unusually large project, all we have to do is make the call. And because our suppliers value our partnerships with them, they’re always eager to share their expertise. The industry’s leading experts are right there to guide whenever we’re asked to do work we’re unfamiliar with – which, in all fairness, does not happen very often.
“Everyone on our management team comes from a painting background. We know the importance of painless invoicing, so we have a CPA dedicated to that part of our business. We also know how to put together an accurate and comprehensive proposal. But in the highly unlikely event that anything goes wrong, we’d much rather lose money so long as that’s what it takes to make our client happy. If it’s best for you, then it’s best for both of us!”
Please visit finishingtouchplus.com to learn more about Finishing Touch Plus’s wide range of services and request any of them at your property.
ABOUT US
Founded on the hard work and dedication of its owner, Finishing Touch Plus was established in 2003 with a brush and a roller. Built on relationships, the company has grown exponentially year after year.
Keeping Your Properties Flowing Smoothly.
Managing multiple properties means you need a plumbing partner you can count on. At All Ways Drains, we specialize in providing reliable, efficient, and expert plumbing services tailored to meet the unique needs of apartment tenants, owners, and managers.
Drain Cleaning, Descaling & Water-Jetting
Prevent blockages and keep systems flowing.
Plumbing Fixtures & Appliances
Installation and repair with precision.
Sewer & Pipe Repair or Replacement
Comprehensive solutions for peace of mind.
Kitchen & Bathroom Remodeling
Transform spaces with modern upgrades.
With 50+ years of experience We’re experts in Property Management
Mid Continent Management Corporation (MCMC) offers full service multi-family property management with an emphasis on exceeding clients’ financial goals and objectives.
MCMC has the building operational knowledge and industry experience to do the right thing at the right price at the right time on behalf of their valued clients.
Let our unparalleled experience, expertise and passion for success work for you!
Our Vision
Create welcoming communities & lasting relationships.
Our Mission
With integrity & compassion, we create communities by providing quality housing for our residents and stability for our property owners and team.
The Skyline Difference: Q&A with Chris Kohler
We recently sat down with Chris Kohler, owner and President of Skyline Real Estate Services LLC, to discuss what sets his company apart in the competitive world of property management. Here’s what he had to say about the “Skyline Difference.”
Q: Chris, can you tell us what makes Skyline Real Estate Services unique in the property management industry?
Absolutely. The Skyline Difference is all about our commitment to transforming properties and enhancing residents’ living experiences. We specialize in repositioning and renovating multifamily properties in the Twin Cities area. Our approach combines expert property management with a personal touch that residents truly appreciate.
Q: How does this personal touch manifest in your day-to-day operations?
It’s reflected in everything we do. From our beautifully manicured grounds to our exceptionally comfortable living environments, we pay attention to every detail. We also pride ourselves on providing prompt resolutions to any property management concerns. Our team is dedicated to creating a sense of community and home for our residents.
Q: Skyline has won multiple MADACS awards for advertising. How does your marketing approach contribute to the Skyline Difference?
Our innovative and unique advertising approach is a key part of the Skyline Difference. We believe in showcasing our properties in ways that truly resonate with potential residents. This not only helps us attract great tenants but also contributes to the overall positive atmosphere in our communities.
Q: Can you share an example of how you’ve transformed a property?
While I can’t discuss specific properties, I can say that our transformation process is comprehensive. We look at everything from updating units, enhancing amenities, common areas, to exterior projects such as improving landscaping, signage, painting the buildings, etc. We are very detail oriented and dissect each property down to the small things that commonly get overlooked. Our team is innovative and we love to have fun creating a living environment that exceeds our residents’ expectations.
Q: What do you believe is the most important aspect of the Skyline Difference?
Without a doubt, it’s our people. From our property managers to our maintenance staff, everyone at Skyline is committed to providing exceptional service. We invest in our team, ensuring they have the skills and resources to deliver the high-quality experience our residents deserve.
Q: Looking ahead, how do you see the Skyline Difference evolving?
We’re always looking for ways to improve and innovate. Whether it’s implementing new technologies to streamline processes or developing new community engagement initiatives, we’re committed to staying at the forefront of property management. The Skyline Difference will continue to evolve, but our core commitment to exceptional service and communitybuilding will remain constant.
Q: Finally, what would you say to someone considering a Skyline-managed property?
I’d say come and experience the Skyline Difference for yourself. Visit our properties, talk to our staff, and see how we’re redefining apartment living in the Twin Cities. We’re not just offering a place to live; we’re offering a community to be part of and a lifestyle to enjoy.
Visit SkylineLiving.info or call 952-444-2089 for more information.
Satoree: Innovating Multi-Housing and Commercial Design
In an era where people are rediscovering the importance of thoughtfully designed spaces, Satoree is setting new standards for multihousing, commercial, and hospitality properties in the Minneapolis area and surrounding cities. With 14 years of experience, this womanowned company is on a mission to redefine environments where people live, work, and unwind. Founded in 2010 by Carolyn Johnson, Satoree began with a sharp focus on highquality cabinetry and countertops for projects. Fast forward to today, and the company is an industry leader in the full-service renovation game for multi-housing, commercial, and hospitality spaces—bringing both style and substance to each project.
As we’ve shifted from traditional to hybrid work models and flexible living arrangements, the demand for adaptable, attractive spaces that are also functional has skyrocketed. Satoree has responded with high-performance materials and modern, tailored designs that make commercial spaces more than just four walls and a floor. Nowhere is this more evident than in Satoree’s Flooring division, introduced in 2021 as a game-changer for high-traffic environments. Satoree Flooring goes beyond durability—providing a fusion of style and resilience for everything from hotel lobbies to bustling office lounges and apartment building common areas.
But what’s the secret to making spaces unforgettable? According to Satoree, it’s all about starting with the client’s vision and translating it into a cohesive design with the latest in material technology and aesthetic trends. With an in-depth initial consultation, the team learns each client’s goals, timelines, and budget, allowing them to deliver proposals that go above and beyond. It’s an approach that resonates with the current trend in design: custom-tailored solutions that feel both innovative and personal.
Satoree’s partnerships with industry-leading suppliers give them a competitive edge, offering clients a wide range of options that blend durability with modern design principles. The company’s seasoned installation teams are masters of efficiency, ensuring minimal disruption to daily operations and prioritizing quality and longevity in each project.
Today’s commercial clients are all about efficiency, aesthetics, and value. Satoree’s fast-turnaround projects and high standards of quality control cater perfectly to property managers and owners who are under pressure to enhance user experience in a way that’s also visually compelling. With expertise in cabinetry, countertops, flooring, and overall construction management, Satoree makes it easy for businesses to invest in spaces that reflect their brand and accommodate the needs of the people who use them.
Curious to see these transformations in action? Satoree’s St. Louis Park showroom, located at 5808 West 36th Street, Ste. B, Saint Louis Park, MN 55416, is open to explore their work up close. To schedule a visit or learn more, contact them at (612) 823-0044. Discover how Satoree is not just reshaping spaces but redefining how we experience them—one remodel at a time.
WALKER ROOFING
“Out of sight, out of mind” is a disastrous mentality for a property manager to settle in to. Letting the maintenance of your property’s important features fall by the wayside simply because they’re not evident from street level will cost you greatly in the long run. This is particularly true in the case of your roofing: Soggy occupants are never, as a rule, happy ones. Your roofing may now be in greater need of replacement than ever thanks to our cold and relatively dry winter. Shingles crack, curl, and crumble when bared to such elements, and other roofing materials fare little better. If the telltale signs of roof failure are apparent, or if you feel it would be prudent to have that vital part of your property checked out, then you’re fortunate to have the experts of Walker Roofing on your side.
Walker Roofing has been owned by the same family since Mike Kohler bought the operation in 1963. It started out small, and was set upon by all the usual problems which small businesses must endure in order to succeed. (The energy crisis of the 70s was exceptionally cruel to businesses that require heavy trucks.) The Minnesotan work ethic persevered, however, and Mike built his operation up into a very substantial one. The busy roofer’s back eventually demanded that he focus on other things -- which require lifting nothing heavier than a fishing pole, one hopes -- so his daughter Stacy Reese now runs Walker Roofing in full. It is the only job she has ever done, so she naturally manages her full-time staff of 25 and bevy of loyal subcontractors.
“Unfortunately, the roofing business isn’t well-known for its upstanding business practices,” Stacy explained. “There are too many in this industry who are out to make a quick buck on a slapdash job and then disappear the next week. I think that’s Walker Roofing’s biggest strength: When you work with us, you’re dealing with someone you can rely on. We’ve been here forever, and we’d like to stay around for just as long.
Only high quality work can get you that!”
Stacy must orchestrate a number of elements to produce such high quality roofing. Her two cranes, six dump trucks, and regular armada of pickup trucks ensure that her people
and materials can reliably go wherever they’re needed. Her permanent warehouse assures that no deficit of materials can ever hamper productivity. Walker Roofing’s staff all possess incredible experience in their sole area of expertise, although they labor under the guidance of seasoned supervisors nonetheless. Those supervisors not only make certain that the work always meets Walker Roofing’s lofty precedent, but also serve to provide immediate lines of communication to the company’s numerous clients. Having your project’s status as easily as making a phone call is always of tremendous relief!
Walker Roofing is also a certified contractor with GAF, the leading roofing manufacturer in North America. The materials they use are the standard for their industry and accompanied by the best warranty they can be backed by.
Such a thorough approach to business has earned Walker Roofing some very prestigious clients over the years. They did the roof on the Wells Fargo Center, that beautiful art deco pillar of light that defines the Minneapolis skyline. They have also replaced the roof on the Better Business Bureau’s regional headquarters. (If the BBB is unable to identify the best candidate for a job then they’ll not have a roof over their heads for much longer.) Walker Roofing has even been called upon to do work as far away as Florida and Arizona.
Walker Roofing represents exceptional value for multi-family projects in particular. Their size and efficiency enable them to finish massive projects relatively quickly, so you needn’t reserve all summer to have your apartment building or townhome complex reroofed. Their fleet of trucks means that they don’t store materials or waste in great quantities at job sites, so your tenants won’t feel intruded upon by endless rows of equipment and dumpsters. The members of their staff further conduct themselves with the utmost air of professionalism, so the tone you have worked so hard to establish in your community will not be lowered even for an instant.
Walker Roofing represents a complete approach to property maintenance. As such they will not only tend to any roofing project imaginable, but take care of soffits, fascia, chimneys, and all manners of exterior work as well. It’s all part of their effort to be the only company of their kind that you could ever need.
“We only do the kind of work that should earn us a referral,” said Stacy. “I believe that mentality has really helped to set us apart from our competition. As of right now, we have a 42.86 percent return and referral customer rate. Knowing that your past clients would rehire you and recommend you to their friends is the biggest ribbon you can wear around your neck when you do business. I’ll be proud to pass that on to my sons one day!”
Please visit walkerroofing.com to learn more about the great value our preeminent local roofing company can bring to your property.
Expert Painting Solutions for Multi-Housing Properties
A Tradition of Excellence
Since 2002
Elevate your multi-housing properties with Finaltone Painting’s high-quality, e cient services. Proudly serving the Twin Cities Metro, we prioritize satisfaction and minimize downtime.
Our Services
• Turnover Painting
• Common Areas & Corridors
• Exteriors & Interiors
• Capital Improvement Projects
• Drywall Texture & Repairs
Contact us today to discuss your project and see how our expertise can enhance your property!
THANK YOU, VENDORS
We extend our heartfelt appreciation to each of our product/service members for your unwavering support of our association. Your dedication through advertising, sponsorships, product showcases, and other contributions plays a pivotal role in the success of MHA. Your commitment strengthens our community and fosters a collaborative environment.
Thank you for your continued partnership and valuable contributions. We look forward to furthering our collaboration and achieving shared successes together.
THANK YOU to all our advertisers & readers. Here’s to a prosperous 2025!