USING CAMPUS SERVICES Information Technology Services ITS HELP DESK The ITS Help Desk, physically located on the Platteville campus, provides exceptional computer service and support to the faculty, staff, and students at all three UW-Platteville campuses. We accomplish this by providing timely responses to calls and requests, a knowledgeable staff, courteous and professional service, and a reliable first point of contact. ITS Help Desk services include but are not limited to: • • • • •
Password resets Access requests Software and hardware issues Phishing remediation Equipment checkout
ACCEPTABLE USE POLICY When you activated your UW-Platteville account, you agreed to the Acceptable Use Policy. The Acceptable Use Policy includes topics such as copyright laws, spamming/hacking, and other criminal offenses. Review the policy here. SOFTWARE AND COMPUTER RECOMMENDATIONS UW-Platteville students are eligible for free software downloads for Microsoft Office applications. ITS does not provide a computer buying or leasing program at this time. Students interested in purchasing a computer will need to purchase them directly from a vendor; however, many manufacturers offer discounts to students. Students also have access to multiple computer labs with printers on campus. Choosing a computer involves many factors, including personal preference, budget, and needs. ITS cannot recommend one particular product over another. We do, however, provide useful links to help you in your decision-making for computers and other hardware. The ITS FAQ provides general guidelines for purchasing computers and other equipment, as well as information on cell phone service. FOR MORE INFORMATION ITS Help Desk | First floor, Karrmann Library, Platteville campus 608.342.1400 | helpdesk@uwplatt.edu Canvas Support
13
