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September 5, 2016

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Ride-Sharing Programs Create New Class

UBER AND OUT: A man earns a little extra money using his car to transport others. But industry experts say it remains unclear what happens when that car re-enters the wholesale market.

By Ted Craig

Rush - Dated Material

What is an Uber car? That’s a question the industry will have to answer as ride-sharing services grow in popularity. A car driven by somebody contracting through a company like Uber or Lyft combines both the most and least sought after vehicles in the market. It’s a one-owner private car with the miles of a fleet vehicle. “It’s part of the gray zone Uber operates in,� said Tim Fleming, manager of residual and industry forecasting for Kelley Blue Book. Uber drivers use their own cars.

They are not employed by the company, but rather the company connects them with people looking for rides. However, Uber launched a lease program last year to provide vehicles for these drivers. It also works with several creditors to arrange vehicle financing, including subprime financing. Other than these vehicles, it’s hard to tell for sure if a car was used for hire other than guessing by the high miles put on in a short amount of time. “It’s going to be hard to separate these from any other highly driven vehicle,� Fleming said.

Jonathan Banks, executive automotive analyst for the NADA Used Car Guide, said these vehicles offer a great opportunity for used-car dealers, especially buy-here, payhere operators. Uber already benefits new-car dealers. Some claim they make more than 10 percent of their sales in some months to Uber drivers. There is very little data about how many new car sales these service are driving overall. “It’s increasing new-car business and that’s fantastic,� Banks said. There are some potential downsides to buying former Uber ve-

hicles. One is that in addition to high miles, the cars might have hard miles as the drivers used them in stop-and-go traffic. Another is passenger behavior, especially the risk of late-night riders becoming ill. This would make the cars more like taxis than either traditionally driven cars or even rental cars. Banks said he only expects the number of ride-share vehicles to grow in years to come unless regulators put the brakes on the services. General Motors Co. believes the future is bright for such services. It recently made a bid to increase its share of Lyft.

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USED CAR NEWS

September 5, 2016 • 3

Flooding Brings Back Memories of Pain, Hope By Ted Craig

For residents of Louisiana, including those who work in the used-car business, flooding is an unfortunately regular part of life. The latest disaster to strike the state came when more than 20 inches of rain fell on southern Louisiana over the course of a few days in early August. This area was not considered a high risk for flooding, so many residents, including dealers, opted against carrying extra flood insurance. Four feet of water covered dealer James DuPont’s lot in Baton Rouge. When it finally receded, a thin layer of dust covered all the cars and his paperwork was waterlogged. Floodwaters reached the “Open” sign on DuPont’s rented office, and the 24-year-old fears his business, Louisiana Direct Buy, is now closed for good. He had a dozen or so vehicles on the property, including his personal car, and they all appear to be total losses.

“I don’t have flood insurance so everything is gone,” he said. “I’ll try to salvage what I can. I don’t know if I’m going to be able to open back up or not.” Auction executive Mike Browning, a Louisiana native, said many dealers are finding themselves in the same situation, as even those with insurance struggle to cover the costs. “You will see numerous small used-car lots that will never re-open,” Browning said. Browning, the president of the National Auto Auction Association, speaks from the experience of somebody who grew up in the state, actually in the area that wound up underwater, and who has worked in the car business there for most of his life. Browning held several jobs at dealerships before joining Manheim New Orleans. He became the auction’s general manager on June 1, 2005. On Aug. 29, Hurricane Katrina struck the city. The eye of the storm passed right over the auc-

Photo by The Associated Press WASHED AWAY: Flood waters sweep away a car in Baton Rouge, La. This summer’s flooding have residents remembering the events of Hurricane Katrina in 2005.

tion. There was no flooding, but the wind caused tremendous damage, blowing off the barn door and destroying all the lights in the arena. Browning showed up the next day to assess the damage and found dealer Buddy Naquin working with Ronnie Brey, an auction employee, sweeping up glass with

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push brooms. The auction was closed for more than a month. During that time, parent company Cox Enterprises kept paying all the auction staff and provided whatever was needed, even cash at one point. “Without Cox, it would have been unbearable,” Browning said.

Manheim also provided two lanes to Auto Auction of New Orleans to use until that facility could recover. However, it was too damaged and never did reopen. Browning said the situation around Baton Rouge is different and the auctions are already up and running. Continued on page 6

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4 • September 5, 2016

USED CAR NEWS

NEWS BRIEFS Floor Planner Reaches Milestone

Westlake Flooring Services announces it has hit the milestone of 100,000 vehicles floored. The 100,000 floored vehicle milestone comes less than 4 years after Westlake Flooring Services was founded. Since November 2012, Westlake Flooring has grown to a division of over 100 employees with approximately 1,000 active dealerships.

CarMax Opens New Store

CarMax Inc. celebrated the grand opening of its eighth store in Tennessee. The new store is located at 449 Pinnacle Parkway and has an inventory of more than 140 used cars. In celebration of the Bristol store opening, CarMax donated $2,500 to the Southwest Virginia 4-H Educational Center in Abingdon, Va. This donation will help support the center’s mission of providing hands-on, experiential learning programs at a low cost to area youths. The CarMax Foundation also provided a $5,000 grant to the Second Harvest Food Bank in Maryville, Tenn., to help fund the Food for Kids Backpack Program. This program works with local schools to provide

healthy, easily prepared food to some of the most vulnerable children in the community. Bristol CarMax associates recommended that both nonprofits receive the donations. CarMax is currently hiring more than 40 employees for the company’s new store in Daytona, Fla. The store, scheduled to open in October, is located at 800 N. Tomoka Farms Road. It is CarMax’s 17th store in Florida. CarMax is also currently hiring more than 40 associates for the company’s third store in the Bay Area of California. The store, scheduled to open in November, will be located at 2783 Corby Avenue in Santa Rosa and will stock more than 300 used vehicles. The Santa Rosa launch continues CarMax’s expansion into the Bay Area and a third store, in Fremont, is also scheduled to open this November. CarMax opened its first store in the Bay Area in Pleasanton on May 18.

GWC Warranty’s $400 million in claims paid, combined with sistercompany EasyCare’s $3.1 billion, brings the APCO Holdings, Inc., claims paid total to more than $3.5 billion. Since 2015, GWC has been designated a Bronze Level National Corporate Partner of the NIADA.

Finance Outlook Remains Stable

Subprime 60-plus-day delinquencies rose 13 percent month-overmonth in July to 4.59 percent. This rate was still below the record peak 5.16 percent level recorded in early 2016. Subprime ABS annualized net losses hit 7.39 percent in July. Prime delinquencies moved higher month-over-month to 0.4 percent in July. Prime ANL were at 0.48 percent last month. Prime auto ABS continues to produce solid asset performance in 2016. Ratings performance remains solid in 2016, with Fitch issuing 47 upgrades through mid-August versus 41 during the same period in 2015. Fitch’s prime sector outlook for the remainder of 2016 is stable for Firm Tops $400 Million in Claims asset performance even with losses GWC Warranty has successfully expected to rise, and positive for the topped $400 million in claims paid ratings outlook. to date. The outlooks are both stable for

the subprime sector.

Auction Adds Accounts

DAA Seattle’s growing national account lineup now includes American Honda Finance Corp., Ally Auto Remarketing and GSA. The auction’s inaugural GSA public auction took place earlier this summer; AHFC made its debut in the lanes and online on July 15; and Ally’s initial sale was held Aug. 5. These accounts join ARI, Enterprise Holdings, PAR North America, Element, ROA and others as DAA Seattle’s featured national accounts. The increase in volume has warranted an expansion of DAA Seattle’s lot. The auction broke ground on eight additional acres adjoining its current facility, which will increase its paved and secured consignment parking capacity to include 1,300 more units. The project will be completed in September. C R O S S WO R D by Myles Mellor

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Published By General Media LLC USED CAR NEWS (ISSN 1555-7413) is published at 24114 Harper, St. Clair Shores, MI 48080 Phone: 586-772-5200 or 800-794-0760 Fax: 586-772-9400 www.usedcarnews.com Charles M. Thomas - Founder (1947-2002) Lynda R. Thomas, Publisher Colleen Fitzgerald, General Manager Columnist: Tony Moorby

Editorial: Ted Craig, Managing Editor Jeffrey Bellant, Staff Writer Contributing Writers: Ed Fitzgerald, Jenny King, Sheila McGrath Advertising: Shannon Colby, Account Manager Marie Hingst, Account Manager

Circulation: Helen Thomas Production: Josie Godlewski, Media Manager Cee Lippens, Web Master

Vol. 22 • No. 11 Used Car News is published the first and third Monday of each month. Subscribers: We print advertisements as sent to us by auctions and other advertisers. It is not possible to verify the correctness of listed vehicles in auction ads. Most lists are partial and all lists are subject to last minute changes by auto auctions, so before travelling a long distance for a particular auto auction event, contact the auction by telephone for a fax of vehicles in the sale. Used Car News assumes no guarantees or liabilities concerning the accuracy of any advertisements. All Rights Reserved.

Reproduction in any form is prohibited without the written consent of the publisher. OUR ADVERTISING APPROVAL POLICY Payments from first time advertisers must accompany the insertion order. Distribution is guaranteed by the USPS. The advertising reservation deadline is 12:00 noon Thursday, 11 days prior to the issue cover date. Ad materials are due by 5 pm Friday, 10 days prior to issue cover date. For advertising specifications please email colleen@usedcarnews.com.

Join the Conversation! Visit Used Car News online at www.usedcarnews.com or scan this QR code with your smartphone to be taken directly to the website.

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USED CAR NEWS

September 5, 2016 • 5

Finance Sources Must Provide Communication

The relationships auto finance providers develop with dealerships are critical to dealer satisfaction and to remaining competitive in the market, especially as the new-vehicle sales market tightens, according to the J.D. Power 2016 U.S. Dealer Financing Satisfaction Study. A combination of slowing newvehicle sales and an uncertain usedcar market is contributing to an already contested auto-lending environment. Technology has eliminated disparity of speed in financing, leaving lenders to differentiate themselves by the relationship they are able to form with the dealership. “Speed has been king and the area lenders have traditionally focused on, but as the market gets tougher, lenders need to center their attention on their relationships with dealers, or they are going to lose business,” said Jim Houston, senior director of the automotive finance practice at J.D. Power. “Lenders need to move beyond a transactional relationship with dealers to a richer consultative partnership. Lenders with a dealercentric culture across their organization – not just in various pockets of the business – are the ones that are most likely to excel.” Houston said lenders must under-

Midwest Region’s 2016 Auction of the Year

West Michigan Auto Auction

stand their dealers’ businesses and goals, which helps establish them in the eyes of dealers as their business partner and problem solver. That starts with communication with the dealer. The study finds that fewer than half of dealers receive consistent sales rep calls or visits, both of which can boost overall satisfaction by as much as 68 points and 75 points, respectively, on a 1,000-point scale. But it’s more than just the frequency of the contact. It’s the nature of those touch points that adds value to the relationship. “Dealers value a lender that can help them handle the tough issues and solve those ‘outside-the-box’ situations,” Houston said. “This is where having the right people focused on their dealers and helping them execute their strategic plan is essential.” Mercedes-Benz Financial Services ranks highest among lenders in all three categories: prime retail credit (961), retail leasing (982), and floor planning (986). Following in the retail rankings are BMW Financial Services (959); Alphera Financial Services (941); Lincoln Automotive Financial Services (936); and Infiniti Financial Services (930).

Following in the leasing rankings are BMW Financial Services (958); Ford Credit (913); Volvo Car Financial Services (912); and Subaru Motors Finance (911). Following in the floor planning rankings are BMW Financial Services (975); Huntington National Bank (969); Hyundai Motor Finance (945); and Kia Motors Finance (945). Satisfaction is measured across three factors in the prime and

non-prime retail credit segments: finance provider offerings; application and approval process; and sales representative relationship. The 2016 U.S. Dealer Financing Satisfaction Study captures more than 20,000 finance provider evaluations across the four segments. These evaluations were provided by 3,100 new -vehicle dealerships in the U.S. (For a list of the top retail performers, turn to page 19.)

Congratulations

West Michigan Auto Auction Midwest Region's 2016 Auction of the Year! We are extremely thankful for the recognition the Midwest Zone has awarded us. Our mission, "The Auction with the servant’s heart" is the reason we are deeply committed to serving our employees, customers, and community in any way possible.

"Santander Consumer USA would like to congratulate WMAA for being recognized as the Midwest Auction of the Year. This is a remarketable achievement and we are honored to have them as one of our business partners. Carl and his staff exceed expectations with their service, reliablilty, and attention to servicing the Santander Account" - Brent Huisman "Congratulations to Carl and the WMAA team. We are proud to be a business partner to the auction for over 10 years!" - Paul Seger "West Michigan is well deserving of this award! Congrats to Carl and all of his folks at WMAA!” - Bill Cieslak “Congrats on a job well done to Carl and the entire team....good stuff!” - Randy Meyer “Very exciting and deserving news! Congrats to the WMAA staff on their compassion to those in need” - Tim Meta "The WMAA staff is one of the best to work with. Congrats to a great team for all they do to serve our account and their community!” - Jeff Beekley “Capital One team congratulates WMAA and is very proud of doing business with WMAA and their passion to serve!” 4758 Division Street | Wayland, MI 49348

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Louisiana - from 3 That is why the NAAA is waiting to see what is really needed before providing material support. “Most of them don’t know what they need from us yet,” Browning said. Jacob Warren, assistant general manager of Louisiana’s 1st Choice Auto Auction of Hammond, La., said his staff members are helping to rebuild their community. “We’ve also got staff members who – as soon as they’ve gotten off at 5 p.m. – have left and worked un-

til 10 p.m. gutting houses and come back to work the next morning,” he said. Browning said while his heart goes out to those affected by the floods, he knows they will persevere. “If there’s a group of people who can bounce back from this, it’s the people in southeast Louisiana,” Browning said. (Staff writer Jeffrey Bellant and The Associated Press contributed to this article.)

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8 • September 5, 2016

AUCTIONS OF THE YEAR

USED CAR NEWS

AUCTIONS GIVE MONEY, TIME, EVEN THEMSELVES By Jeffrey Bellant

The National Auto Auction Association recently honored four regional auctions for their charitable work in recognition of National Auto Auction Week. West Michigan Auto Auction, Kansas City Independent Auto Auction, Louisiana’s 1st Choice Auto Auction and ADESA Winnipeg are the regional winners. They will go on to vie for NAAA’s National Auction of the Year award, which will be announced Nov. 17. Each regional chapter award winner received $5,000, to be donated to the charity or charities of its choice. The auction that earns the national honor will receive an additional $20,000 to be donated to the charity or charities of its choice, and be featured on the cover of the 2017 NAAA Member Directory. Frank Hackett, NAAA’s chief executive officer, credited NAAA President Mike Browning with suggesting the award. “They all do a lot of this work, but you just don’t hear about it,” Hackett said.

“So this has been a nice way to do it.” Hackett said about six auctions from each chapter were submitted for consideration, with about 25 or 26 total. A group of community leaders in Frederick, Md., will select the overall winner, Hackett said. Louisiana’s 1st Choice Auto Auction of Hammond, La., earned the Southern Chapter award. Jacob Warren, assistant general manager of the auction, said “elated’ was the initial reaction of the auction. “It’s something to strive

for,” Warren said. “We do a lot for local charities and even some national ones. So it’s great to be recognized.” Warren said the auction management and staff believe strongly in giving back to the community it does business in. “It’s a ‘reap what you sow’ kind of thing,” he said. “We want to impact as many lives as we can.” He said that a couple of staff members were already thinking about which charities to support with the proceeds from the award. “It’s definitely an exciting time around here,” Warren said.

“There’s a lot of pride in being named one of the top four.” In many cases, the charitable efforts of these auctions went above and beyond the standard fundraising events. For example, West Michigan Auto Auction helped give a quadruple amputee war veteran his dream car, while one of its employees donated a kidney to a local dealer. Carl Miskotten, general manager, was thrilled with the award. “I’m so thankful for my crew,” he said. “We’ve got a great bunch of people.” Miskotten said the desire to do this comes from the employees and “a servant’s heart.” It started with the reconditioning department financially helping a woman who had lost a child and has just

evolved from that. In another case, a female employee found out one of the dealers needed a kidney and responded, “Well, I have two kidneys, I wonder if mine would be a match,” Miskotten said. It was a match and the dealer received the kidney. Other efforts include raising $42,000 for the family of a Michigan auction worker who died in a car accident and each year holding a memorial ride for his family’s continued support. One effort that drew attention from news organizations was the auction partnering with a dealer to give a Dodge SRT8 to Brendan Marrocco, a quadruple amputee war veteran, who said the vehicle was his dream car. Continued on page 10

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10 • September 5, 2016

USED CAR NEWS

Auctions - from page 8 In the Western region, KCI in Missouri took the top honor. “KCI Auto Auction is a business that serves as a testament to what it means to have a dedication to excellence,” said Russ Smith, Western Chapter president, who is the general manager of Dealers Auto Auction of Idaho. “Their community service efforts are widely recognized as having farreaching effects in the community and beyond.” Doug Doll, the auction’s owner/ general manager, was grateful for the award. “It was a great reward for all the work employees have put in for our charitable arm of the auction – KCI Cares.” The staff came to Doll about four years ago with the idea and a committee of managers and employees put together the program. In addition to the local school district, the group picked three charities to help. The three community organizations – Camp Quality USA, Court Appoint Special Advocates for Children and Sheffield Place – nominated the auction. “KCI Auto Auction’s involvement has included a remarkable level of 1 support Carolina_Casino-UCNSep5.pdf with a combined total giv-

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ing of $441,136 to the three organizations over the past four years,” their joint nominating letter stated. Camp Quality is a summer camp experience and year-round support program for children with cancer and their families. Court Appoint Special Advocates for Children advocates for abused and neglected children. Sheffield Place is a treatment and supportive housing program for homeless women and their children. ADESA Winnipeg, located in Winnipeg, Manitoba, Canada, earned the Eastern Region honor. NAAA Eastern Chapter President Charles Nichols said the award for ADESA Winnipeg is truly an honor, as it comes by way of a vote from the auction’s peers. “ADESA Winnipeg displayed the kind of dedication and support to the community and its employees that make us proud to be members of this industry and this outstanding association,” said Nichols, president of the BSCAmerica Auction Group. In 2011 for instance, ADESA Winnipeg’s 24th Annual Golden Gavel Golf Classic and Charity Auction raised $250,000 for Variety, the Children’s Charity of Manitoba, the 8/25/16 9:05 AMraised in a single day. most money

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12 • September 5, 2016

USED CAR NEWS

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Automobile dealers in Boise, Idaho, used an annual boxing event at CenturyLink Arena to raise money for local charities. “This year, we raised nearly $53,000,” said Sandy Beach, a Nampa, Idaho, car dealer. “This was just a bunch of car dealers giving back to the community.” The event featured several matches with boxers sponsored by dealerships; a charity auto auction and even an appearance from former heavyweight champ James “Buster” Douglas, Beach said. There were also a couple of bouts between dealers’ employees. The fundraiser started 17 years ago as a promotion highlighted by “grudge matches” between dealership and auction employees. It originated at Idaho Auto Auction, which was later purchased by the Brasher family, and has since been acquired by ADESA. The money from the event is distributed to several local charities, including Camp Hodia, a non-profit organization that provides camps and programs for children up to age 18 who suffer from Type 1 diabetes. The effort also supports Shop with a Cop, a program that gives un-

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derprivileged children a chance to obtain school supplies, holiday gifts and other necessities by pairing a child with a Boise police officer on a shopping excursion. Funds were also raised for The Burnout Fund designed to provide assistance to families whose homes have been destroyed by fire. Other groups supported include the Juvenile Diabetes Research Foundation and the Idaho Food Bank. Douglas, the first man to beat Mike Tyson, attended the event and spent time with the dealers. “Buster Douglas was great,” Beach said. “He’s the nicest guy. He posed for pictures with everybody.” The highlight of the event was “The Last Man Standing” fundraiser. Dealers were asked to stand up if they would donate $10. The donations get progressively higher; the dealer who continues to contribute remains standing. The top bidder becomes the “last man standing.” Beach earned the honor by donating $15,000. “I’ve been the last man standing five times,” he said. “It’s my privilege to reinvest my money in the youth of our area.”

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USED CAR NEWS

September 5, 2016 • 13

Dealer Pays for Misleading Ads Three Dallas area auto dealers, collectively known as Southwest Kia, have agreed to pay an $85,000 civil penalty to settle Federal Trade Commission charges that they violated an FTC administrative order barring them from deceptively advertising the cost of buying or leasing a car. According to the FTC, New World Auto Imports Inc., New World Auto Imports of Rockwall Inc. and Hampton Two Auto Corporation concealed sale and lease terms that added significant costs or limited

who could qualify for vehicles at advertised prices, in violation of a 2014 order. In a TV ad, for example, the dealers offered two cars for “under $200 per month,” but in fine print that appeared for two seconds, disclosed that the offer applied only to leases, not sales, and required a $1,999 payment at lease signing. One dealer mailed ads claiming a new car could be purchased for $179 per month, but in print too small to read without magnification, disclosed that Continued on page 13

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14 • September 5, 2016

USED CAR NEWS

FTC - Continued 13 $1,999 would be due up front, along with tax, title and license fees, and that $8,271 would be due at the end of a 38-month financing term. The FTC’s complaint also cited a TV ad targeted at people with major credit problems, such as repossessions or foreclosures. The ad touted vehicles for $250 per month, but in fine print disclosed that the offer was based on a 4.25 annual percentage rate that few, if any, consumers with such major credit issues could obtain. In addition, the FTC alleged that the

dealers advertised credit and lease terms without clearly and conspicuously disclosing information required by federal law, and failed to keep records required by the 2014 order. In addition to the $85,000 civil penalty, the proposed order prohibits the dealers, in any ad for buying, financing or leasing vehicles, from misrepresenting the cost of purchase with financing, the cost of leasing, or any other material fact about price, sale, financing or leasing.

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Subaru, the Subaru logo, and Subaru Motors Finance are trademarks of Subaru of America, Inc. (“Subaru”) and any use by Chase Bank USA, N.A. (“Chase USA”) and JPMorgan Chase Bank, N.A. (“Chase”) is under license. Retail / Loan accounts are owned by either Chase or Chase USA and lease accounts are owned by Chase. 2 Jaguar and Land Rover, their respective logos, and the financial group names (Jaguar Financial Group and Land Rover Financial Group) are trademarks of Jaguar and/or Land Rover and any use by Chase is under license. Retail/Loan and lease accounts are owned by Chase. 3 The tradename “Mazda Capital Services” as well as the Mazda and Mazda Capital Services logos are owned by Mazda Motor Corporation or its affiliates and are licensed to Chase. Retail/Loan and lease accounts are owned by Chase. © 2014 JPMorgan Chase Bank, N.A. Member FDIC. All rights reserved. (14-221) 06/14 1

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14-221 CAF RMTKT Used Car News Ad 4.437x6.125.indd 1 6/24/16 10:48 AM

6/3/14 3:44 PM

8/29/16 4:49 PM


USED CAR NEWS

PEOPLE IN THE NEWS Cox Names President For Media Group

O’Neil, chief operating officer of Cox Automotive. Geitner succeeds Jared Rowe, who is departing the company for a new opportunity outside of the automotive industry. Since 2015, Geitner was president of Financial Solutions Group at Cox Automotive responsible for the advancement of NextGear Capital. Geitner joined Cox Automotive in 2012 as chief executive officer of Dealer Service Corp.

will lead ADESA Orlan- general manager at ADdo as general manager. ESA Las Vegas in 2011. He returned to ADESA Cox Automotive anLos Angeles as general nounced that Brian manager in 2014. Geitner has been Brinkley has more named president of than 30 years of expethe company’s Media rience in the auction Solutions Group. industry, having started Geitner will oversee at Indianapolis Auto the company’s AuAuction in 1985 as optotrader, Kelley Blue erations manager. Book and Dealer.com He was general manbusiness divisions and ager at ADESA Southbrands, leading the inern Indiana for two tegration of Cox Auyears and has been at tomotive’s platforms. Theo Jelks ADESA Indianapolis for 16 years. Jeff Brinkley, previAt ADESA Los Anously assistant general geles, Vic Yancone, manager at ADESA previously assistant Indianapolis, will general manager of opADESA Appoints serve as assistant gen- erations, has been proAuction Managers eral manager. moted to general manJelks joined ADESA ager. ADESA, announced Cheryl Toler, previchanges to its auction in 2001 as executive management teams sales director and was ously assistant general at ADESA Orlando, named general manag- manager, has been proADESA Los Angeles er at ADESA Tampa in moted to auction manager. and ADESA Colorado December 2005. Brian Geitner He transferred to Jesse Estrada, preSprings. Theo Jelks, previ- ADESA Los Angeles viously general sales Geitner began his new role on Aug. 15, report- ously general manager as general manager in manager, has been proDAAG-UCN-Sept3_9x6.125.pdf 1 8/26/16 9:19 AM 2009 and was named moted to assistant genLos Angeles, ing directly to Mark of ADESA

eral manager of sales and administration. Jeff Hyde, previously operations director, has been promoted to assistant general manager of operations. Yancone has over 25 years of auction and remarketing experience, including 13 years as senior vice president for BSCAmerica. He joined ADESA Los Angeles in 2008 as operations director and later was promoted to assistant general manager of operations. Toler began her career in the auction industry in 1988 with ADT Automotive. She joined ADESA Los Angeles in 2002 as factory manager for Toyota. She was promoted to commercial account manager in 2008 and to assistant general manager in 2009. She transferred to ADESA Las Vegas to

September 5, 2016 • 15

assist with its opening and then returned to ADESA Los Angeles as assistant general manager. Estrada began his career with ADESA in 2001 as an outside sales representative for dealer consignment. In 2005, he was promoted to dealer consignment sales manager. In 2014, Estrada was named general sales manager. Steve Swanson has been named general manager at ADESA Colorado Springs. Cindy Kuhn, previously general manager at ADESA Colorado Springs, has accepted a position as regional online manager for the company. Swanson had been general manager at ADESA Austin since 2007. He was previously president at AutoVIN, a subsidiary of ADESA.

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8/29/16 3:21 PM


16 • September 5, 2016

USED CAR NEWS

RETAIL MARKETS OHIO

David Adkins, dealer principal, Wilmington Auto Sales, Wilmington, Ohio: “We’ve been in business 40 years as of this year. My dad started it. We have one location. “We have 45 vehicles on the lot. We’re down in inventory. We were carrying 60 at this time last year. We’re trying to get that number up. It’s been a difficult time trying to find the right inventory mix. “We were at 45 sold per month, but we’re down to about 35 to 40 per month. August killed us. We were at about half of what we were last year. I’ve been talking to other dealers and their floor traffic is down also. “I get my inventory mainly from auctions. “We’re strictly regular retail. “The average retail price is up – it’s about $12,000. We’re buying some newer, BelAir_UCNsep5.pdf 1 higher-dollar stuff. That $10,000-and-under stuff is

hard to come by. “Our average model year is about 2010. Our average mileage is probably in the 70,000- to 80,000-mile range. “We try to keep about a 50-50 mix between cars and trucks/SUVs. “It doesn’t matter whether it’s domestic or import, I’ll buy it. “We’re averaging about $1,500 in reconditioning. We over-recondition our cars. We do that in-house. “We have a full service facility. It’s been busy. We have 10 service bays; two detailers and we’ve got four techs. We have an 18,000 square foot facility. “We mainly do Internet advertising. We use TrueCar.com, AutoTrader.com, Cars.com, CarGuru, etc. “We’ve been strictly Internet for quite a few years. We might do some local print for oil changes, but I don’t consider that a big part of advertising. 8/25/16 3:05itPMor not, hybrids “Believe are doing really well for us.

The Toyota Prius has been really strong for us. I usually try to keep four or five of those in stock. We also service those. It’s a simple, straightforward car. We usually don’t have any troubles with hybrid systems other than batteries and we can repair those also. “We just sold a 2013 Toyota Prius V. It sold for $15,800. It had around 60,000 miles.”

PENNSYLVANIA

Robert Straub, owner, 1st Choice Auto LLC, Fairview, Pa.: “We’ve been in business 18 months. Previously, I was the Credit Acceptance market-area manager for six years. I had originally spent 30 years as a finance manager and then got into the banking end with Citigroup. “We’ve got about 18 to 20 on the lot. That’s the same as this time last year. “I get my cars mostly from auctions. “We averaged 12 cars a

Compiled by Jeffrey Bellant month our first year. “Our average price is in the $6,500 to $8,000 range. “We focus on the subprime. We utilize the Credit Acceptance program. “I believe our average model year now is 2008 and average mileage is right around 130,000. “We carry about 90 percent cars and SUVs. Trucks are probably less than 10 percent. That’s a little because of price point and it’s tough to get the subprime market to advance money on trucks. “(Inventory) is evenly mixed between domestic and imports. “Reconditioning costs – with inspections and safety checks included – is probably in the $725 to $750. Probably 80 percent of that is mechanical service work. “We do not have a service department on site, so everything we do is farmed out. Getting dependable, quality work is my biggest struggle. “I’m using three or four

different garages at any given time. “We do a few of the local penny savers, but most of the advertising we do is Facebook-driven. “It seems like the fouror five-year old car with 80,000 to 90,000 miles is extremely strong. The higher-mileage cars (are not as strong). So while I used to be OK with a car that had 110,000 to 115,000 miles on it, I’m now looking at a car with 90,000 miles. The margin of that higher mileage car has seemed to tighten up. “I don’t think miles bother the customers as much, but I don’t see the advances in financing. The 80,000- or 90,000-mile car is advancing way more money than the 110,000-mile car. “That’s affecting us a little bit. But being small allows us to change course quicker than the bigger guys. “I recently sold a 2010 Dodge Journey. I. had 91,000 miles. It sold for $10,995.”

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8/29/16 4:08 PM


USED CAR NEWS

WHOLESALE MARKETS MASSACHESETTS

Jim Lamb, president, Lynnway Auto Auction, North Billerica, Mass.: “I’ve been a car auctioneer for 40 years. The auction itself has been around since 1997. “We just completed a major remodeling of our facility early this summer. It includes a brand new office complex and detail shop. “We have eight lanes. I would say our volume is about 2,100 cars. “We’re probably up 300 cars per week. I attribute that to a lot of hard work – being fair, being honest. “The majority of our customers are new-car dealer stores. We’re probably hitting, easily, 73 percent conversion. I don’t know how it is compared to last year. The thing is we have sellers. We have some of the biggest dealers in Massachusetts that run here. They want to sell cars. “We probably have 1,300 dealers coming to the sale. With 2,100 cars, you have to

have a lot of buyers. “Our bidders are coming from all over the country. With the Internet, bidders are from everywhere. “You’re never going to hear anything negative from me. The dealers are all working hard and making things happen. They’re buying cars. “We also have a lot of crazy cars, some high-end cars. Last month we sold a Maybach. Another week we sold a Ferarri. So we’re selling all kinds of crazy stuff. “We don’t do any commercial vehicles. We sell all dealer consignment. Everybody was also chasing fleetlease companies and we just focused on what we do with dealers. “We don’t do any separate powersports or highline sales. Our highline sale is every week. Seriously, we have highline cars every week. We also have powersports mixed in with the regular sale. We always have something. We don’t specifically go after that stuff, it

just comes in. “Our average price overall is about $10,000. I’m not sure how that compares to what we were running last year, off the top of my head. “Nothing is struggling. Everything is just status quo. Everything is good. “We’re really looking for a strong fall season. We’re very aggressive right now. We’re marketing the (heck) out of everything. “It’s going to be a good season.”

PENNSYLVANIA

Louis Craig, general manager, America’s Auto Auction – Pittsburgh, Washington, Pa.: “We were bought out in 2008 by America’s Auto Auction. It’s been great. It’s a good company. I’ve been here since 1994. “We have six lanes and we’re currently running five. “Volumes have been good, especially in August. Things really picked up. For the year, it’s been a softer year

September 5, 2016 • 17

Compiled by Jeffrey Bellant

than 2015 in Pittsburgh, which is probably an anomaly. “I just looked at some stats and – year-to-date in July – new-car registrations were down 4.5 percent in Pittsburgh. In June and July only, they were down 7.3 percent from last year. Our auction is mostly new-car trades. So for us to be flat with last year is good. “I would say the tri-state area of Pennsylvania, Ohio and West Virginia is in a bit of a slump. Because of the gas prices all of the Marcellus Shale activity has slowed down. “Our volume at one recent sale was about 820, which is typical. “Conversion rates are a little softer than this time last year, but still in the mid-60s – 64 to 65 percent. Typically we’re in the high 60s. “We’re drawing about 300 dealers in the lanes – it might be a few up or down from that. That’s typical for this time of year. “Dealers will come from

everywhere but mostly Pennsylvania, Ohio and West Virginia. Those will be the three biggest places. “Our cars are 95 percent dealer trades and 5 percent commercial/fleet-lease. “Online isn’t on fire, but it’s growing. Every month we see modest gains. Right now, our dealers are using it as a tool when they can’t make it to the sale. We’ve been using AWG, but that’s been bought out (by Integrated Auction Solutions). “We also do a weekly specialty sale. We might have a toy sale or a truck sale. “We still have the U.S. marshal sale, but it’s been very weak. Right now, we’re basically in the vehicle storage business for them. We’re not having many sales at all. In the past, there was not a set schedule, but you’d still have maybe five sales a year. There wouldn’t be very many cars. “Our average price in the lanes has gone up and down throughout the year, but overall it’s about $4,800.”

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18 • September 5, 2016 2015_SDA_Used_Car_News.pdf

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MONTHLY DEALER CONSIGNMENT AVERAGES AVG. PRICE AVG. MILEAGE

COMPACT CAR Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 YTD AVG:

$5,090 $5,053 $5,261 $5,343 $5,170 $5,079 $4,986 $5,146

101,983 102,234 101,367 100,510 101,761 102,042 102,238 101,719

FULLSIZE CAR Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 YTD AVG:

$3,954 $3,580 $3,528 $3,666 $3,528 $3,373 $3,629 $3,598

77,291 76,723 70,653 70,426 71,150 71,291 71,346 72,467

LUXURY CAR Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 YTD AVG:

PICKUP Jan 2016 Feb 2016 Mar 2016 Apr 2015 May 2015 Jun 2016 Jul 2016 YTD AVG:

$15,926 $15,880 $16,417 $16,991 $16,770 $16,701 $16,581 $16,470

103,871 104,156 102,263 100,413 102,306 102,485 102,941 102,605

SPORTS CAR Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 YTD AVG:

$15,081 $15,328 $17,099 $18,179 $17,794 $17,895 $17,208 $17,038

77,921 76,723 70,653 70,426 71,150 71,291 71,346 72,467

SUV

$11,859 97,412 Jan 2016 $11,707 105,923 $11,336 100,106 Feb 2016 $11,505 107,387 $11,836 98,413 Mar 2016 $11,709 107,198 $13,034 95,553 Apr 2016 $12,256 105,070 $12,498 97,344 May 2016 $12,084 105,813 $12,423 97,329 Jun 2016 $12,001 104,982 $12,501 94,312 Jul 2016 $11,959 104,670 $12,191 97,297 YTD AVG: $11,884 105,900

MIDSIZE CAR Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 YTD AVG:

AVG. PRICE AVG. MILEAGE

$5,859 $5,870 $6,117 $6,371 $6,138 $6,062 $6,069 $6,073

109,088 109,764 108,931 107,144 107,948 108,353 106,873 108,342

VAN Jan 2016 Feb 2016 Mar 2016 Apr 2016 May 2016 Jun 2016 Jul 2016 YTD AVG:

$6,529 $6,275 $6,518 $6,923 $6,760 $6,633 $6,635 $6,606

119,009 121,109 120,848 119,058 119,596 118,863 119,578 119,771

CURRENT YTD, THROUGH JANUARY 2016 SOURCE: MANHEIM CONSULTING

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8/29/16 3:40 PM


USED CAR NEWS

September 5, 2016 • 19

J.D. Power

2016 U.S. Dealer Financing Satisfaction Study Overall Satisfaction Index Score Ranking - Prime Retail Credit (based on 1,000 point scale) Mercedes-Benz Financial Services BMW Financial Services Alphera Financial Services Lincoln Automotive Financial Services Infiniti Financial Services Subaru Motors Finance Jaguar Financial Group Chase Automotive Finance Land Rover Financial Group Huntington National Bank Volvo Car Financial Services Ford Credit NMAC BB&T Citizens One TD Auto Finance Ally Financial Mazda Capital Services

961 959 941 936 930 908 902 895 891 890 890 888 884 881 875 874 873 873

Volkswagen Credit Industry Average Capital One Auto Finance Fifth Third Bank Bank of America SunTrust Bank Toyota Financial Services Kia Motors Finance Wells Fargo Dealer Services PNC Bank BMO Harris Bank US Bank Bank of the West Hyundai Motor Finance GM Financial Credit Union Direct Lending Honda Financial Services Chrysler Capital

873 868 867 867 866 864 860 859 853 851 844 835 822 821 815 813 813 793

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20 • September 5, 2016

DISCONNECTED JOTTINGS FROM Language, in all its forms, has long been a fascination for me, English especially so because you can do so much with it. Skillfully used, it can

TONY MOORBY

many others – usually brought by marauding invaders of that small island. It has been constantly changing and evolving with influences from all

Tony Moorby

• 40-year veteran of the industry • President from 1997–2000 of ADT Automotive • Served as ADESA’s executive vice president of sales and marketing • Moorby & Associates 2006–present • Awarded the Ring of Honor by NIADA • NAAA Hall of Famer

bring nations through crises as Winston Churchill did through World War II or have people collapsing in laughter from a clever comedian’s delivery. Few other languages can be as playful as with puns or spoonerisms; changing the first letters or syllables of two words or more to change the meaning: “A pack of lies” becomes “A lack of pies”, for instance. The history of the English language signifies its richness by being derived from so

over the world and, nowadays largely through immigration. It’s worked the other way too, of course, English having found its way to all corners of the globe (what other language would describe corners of a round object?). Accents are different and interesting depending on their derivation – the Australian form coming from the nasal intonations of Londoners who were the first penal settlers, having been sentenced to “… seven years in lands beyond the seas.” In

the ‘60s a fellow named Morison called the Aussie tongue ‘Strine’ (a shortened form of Australian) and came out with a common usage dictionary in Affabeck Lauder (alphabetical order) describing such things as ‘eggnishners’ for air conditioners. Perhaps one of the most fascinating things about English is how prolific is its slang. It differs not only where you’re from, but some industries have developed their own. Take our car business for instance and while it may be different in England to here, both were born to confuse customers or have them avoid listening to descriptions of themselves, their cars or their financial positions. An English salesperson might say to their manager, “I’ve got a barker outside – might be worth monkey if the punter’s lucky. Wanna come and have a butcher’s hook?” or roughly translated, “I have a trade outside that’s a bit shabby (a dog), it may be worth five hundred pounds if the customer’s lucky. Would you

C R O S S WO R D 33. 35. 36. 37. 39. 40. 42. 44. 45.

Ford crossover Clients Time of arrival, as a guess, abbr. Full hybrid hatchback Select and take on Green color Has to make payments One kind of mirror Lesser form of fog

St. Mary Le Bow, about a mile radius. These Cockneys came up with a way to avoid being understood. They used two words for one, the second of which rhymed with the word they wanted to say such as Caine and Abel for table. Then they would confuse even more by dropping the word that rhymed so that a Caine meant table! Try a full sentence; “I’m taking a ball down the frog, going back to the mickey, run up the apples, jump in my uncle and put my loaf on the weeping.” That’s short for, “I’m taking a ball of chalk (walk) down the frog and toad (road), going back to the mickey mouse (house), run up the apples and pears (stairs), jump in my uncle Ned (bed) and put my loaf of bread (head) on the weeping willow (pillow).” I know of no other language that can be so creative.

To see past columns from Tony Moorby, visit www.usedcarnews.com/columnists/tony-moorby

1

8. 11. 13. 17. 19. 21. 25. 27.

Down 1. Makers of the Aventador 2. XT5 maker 3. It comes in a can 4. Device used to monitor and change airflow past a moving vehicle 6. Type of truck, 2 words 7. Essentials for all car owners, 2 words

like to come and have a look?” Over here we speak of spiffs, roaches, be-backs, ups, downs and so on, all for much the same reason. There is also the sense that we’re all in the same club, affirming that feeling of being on the inside. Speaking of confusing outsiders, perhaps the most daunting twist of language is the use of cockney rhyming slang. Sir John Peel was the first Parliamentarian to introduce a formal police force to England – early policemen were called ‘peelers’. One of the ways they would try and stop crimes or find out who had committed them was to visit the inns and taverns where the thieves, vagabonds and ne’er-do-wells spent their time. The peelers would listen to conversations and nab them on the spot. To be a true Cockney one has to be born within the sound of the bells of the Church at

Digital version available at usedcarnews.com

By Myles Mellor

Across 1. Buick sedan 5. Fiat 124 ____ 9. Type of car 10. Prospect’s reason for not buying 12. Wise birds 14. Pace, as in at a fast ___ 15. Time before a race, say 16. Big name in jeans 18. Waze or Tomtom for example 20. Clint Eastwood film named after a classic Ford, 2 words 22. Made in the ___ 23. Geek’s department, abbr. 24. Porsche model 26. Ducato or Doblo 30. Let the engine turn over

USED CAR NEWS

28. 29. 31. 32. 34. 37.

Ford T6 ___ Where Toyota is based Politico, abbr. Audi Q7 ____ TDI Plug-in hybrid Direct a flow of fluid Ending for public and column Car that was in an accident and now being resold Genius physicist whose name is now a car brand Nissan sedan Specially built for a client German “the” French for water PlayStation competitor The p in mpg

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Solution to this puzzle in the 9/19/16 issue. Call 1.800.794.0760 for a FREE subscription.

20_UCN.indd 1

8/29/16 3:37 PM


USED CAR NEWS

September 5, 2016 • 21 Advertisers are solely responsible for content of classified advertisements. To place an ad, or for more information, call the Classified Department: 800-794-0760 ext.107

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USED CAR NEWS Sept 19

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8/29/16 2:24 PM


22 • September 5, 2016

USED CAR NEWS

AROUND THE BLOCK

Compiled by Jeffrey Bellant

CHICAGO ROCKS SPOKANE

CHICAGO STYLE: Legendary band Chicago jams at DAA Northwest’s annual Rock & Roll Sale in Spokane, Wash.

DAA Northwest drew 3,600 customers and guests to its 21st annual Rock & Roll Sale featuring the famous rock band Chicago. Sale results eclipsed even last year’s record-setting numbers, according to Bob McConkey, auction president. McConkey stated consignment

for the two-day sale reached 4,938 vehicles. The auction posted an overall conversion rate of 75 percent with 3,690 sold for a gross sales total of $61.5 million. “We could never have predicted the way this event has evolved when we held the first Rock & Roll sale in 1985,” said McConkey.

“Thank you to the DAA family of dedicated employees who worked their hearts out to make it happen. And thank you to all of our loyal customers who choose to do business with DAA.” DAA’s Rock & Roll Sale concert and party followed the auction’s Wednesday morning fleet/ lease sale, and set the tone for the Thursday morning mega sale. The Cronkites got things rolling on the DAA Stage, opening for Chicago. The Cronkites, who include DAA’s own Greg Mahugh and Pat Simmons, have opened for nearly every featured act DAA has hosted. In addition, they have opened for KCI Kansas City’s Guitars and Cars concerts and have made appearances at National Auto Auction Association conventions. “The entire event is a product of an auction team that is simply the best,” McConkey said.

Auction Celebrates 20th Anniversary Southeastern Auto Auction of Savannah celebrated its 20th anniversary sale on Aug. 17. The sale offered a record consignment featuring a variety of vehicles from new-car dealers, independent dealers and institutional accounts. These vehicles were offered to a huge crowd of dealers both in the auction lanes and online via Simulcast. Dealers enjoyed a free BBQ lunch and had an opportunity to win some of $25,000 in cash and prizes. A donation was made to Shriners Hospital for Children, which came from money raised through a 50/50 drawing. “It was another record-breaking day for both number of vehicles consigned and sold,” said Bill McCready, auction vice president. “To achieve this on the 20th anniversary of the auction is a great achievement.”

We invite news items and top-quality photos from our readers to be considered for “Around the Block.” Please include the name of a contact person and a telephone number. Send items and photos to: Jeffrey Bellant. Mail: Used Car News, 24114 Harper Ave., St. Clair Shores, MI 48080. Fax: (586) 772-9400 e-mail: jeff@usedcarnews.com

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Used Car News 9/5/16  
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