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1-800-554-1026 November 16, 2015

ON THE WEB: AutoNation Grounds Vehicles for Recalls

www.usedcarnews.com

NIADA Lobbies Congress for Dealers

AutoNation Inc. announced that its policy not to sell any vehicle for which there is an open safety recall will cause 5 percent to 10 percent of its new and used vehicle inventory to be on sales hold at any given time.

CarMax Salutes Staff

CarMax Inc. announced the 12 winners of The CarMax Foundation’s sixth annual CarMax Cares Community Service Award. This annual award celebrates CarMax’s commitment to giving back to the communities in which its associates live and work by honoring those associates who go above and beyond for causes important to their community.

NHTSA Adds Brakes to Safety Ratings

The National Highway Traffic Safety Administration announced that beginning with model year 2018, the agency will update its 5-Star Rating System to include automatic emergency braking.

Rush - Dated Material

Photo by Jeffrey Bellant HALLS OF POWER: U.S. Rep. Marsha Blackburn (R-Tennessee), chats with dealer Stan Norton, left, and NIADA’s Joe Lescota, right, during NIADA’s Day on the Hill. Dealers from across the country lobbied Congress on legislation affecting recalls and the Consumer Financial Protection Bureau. By Jeffrey Bellant

WASHINGTON – Nearly 150 independent dealers representing the National Independent Automobile Dealers Association lobbied lawmakers on Capitol Hill

recently during the group’s National Leadership Conference & Legislative Summit here. The dealer teams held meetings with staffers and lawmakers on both the House and Senate sides

on two major issues: a bill (H.R. 1737) to reform the Consumer Financial Protection Bureau; and to fight legislation that would force used-car dealers to ground vehicles under recall. At press time, the results

of the efforts are still unknown as the bills addressing these issues were being debated in Congress. Sante Esposito, NIADA’s lobbyist from Federal Advocates, was pleased with the Continued on page 3

Sonic Sees Record Pre-Owned Results; All Groups Sell More Used All the publicly traded franchise groups reported record results overall in the third quarter and higher usedcar sales. Cox Automotive chief economist Tom Webb reports that this was the 25th consecutive quarterly increase in same store retail used unit sales. The sales-weighted gain was close to 5 percent. Webb said that although the average gross margin on these sales fell to a new low during the quarter, operating efficiencies and greater throughput per store produced record used vehicle department profits. Sonic Automotive Inc. was especially impressive, set-

ting record results for its used-car operations in the third quarter. Sonic stores set an all-time record with quarterly preowned retail sales of 30,467 units. That is up 10.6 percent over the prior year quarter. The company retailed 100 pre-owned units per store per month in the quarter. Sonic also set an all-time record with quarterly preowned gross profit of $41.7 million. That is up 1.2 percent over the prior year quarter. Sonic plans on expanding its Echo Park used-car superstores in the first quarter.

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11/5/15 1:18 PM


USED CAR NEWS

November 16, 2015 • 3

Texas Dealer Speaks for Industry in Nation’s Capital By Jeffrey Bellant

WASHINGTON – Texas buy-here, pay-here dealer Phil Lathrop, a member of a Small Business Review Panel, defended the use of arbitration agreements during a meeting with the Consumer Financial Protection Bureau. The meeting coincided with the National Independent Automobile Dealers Association’s National Leadership Conference & Legislative Summit here last month. “We were in the meeting for six hours or so,” Lathrop said. “There were 25 people from related industries including collections and those who buy contracts.” Lathrop, who also serves as president of the Texas IADA, is a member of the panel that was convened as part of the CFPB’s long process of studying arbitration. “The best I can say is we presented our case for buyhere, pay-here and used-car dealers,” he said. “We’re small entities, we’re not like Chase Bank and there needs to be some differentiation in the rule-making.” Shaun Petersen, NIADA’s regulatory counsel, said the CFPB was given the exclu-

sive jurisdiction to study the impact of arbitration agreements on consumer financial products and released the results in 2015. Some auto industry experts have feared the study will eventually lead to the end of arbitration agreements. “That study involved about a four-year process,” Petersen said. “The results of that study had a couple of interesting conclusions.” The study looked primarily at credit card issues and some banking related issues, Petersen said. The study concluded that consumers aren’t often aware that they have arbitration agreements in their contracts. “I don’t think that’s true in our industry at all,” Petersen said. “(The CFPB also concluded) consumers aren’t aware that they are waiving certain rights.” Since the study’s release, the CFPB has not indicated it plans to ban arbitration agreements outright. “But the proposal that is on the table right now would eliminate the use of class action waivers if the (business) is going to use arbitration agreements,” Petersen said. “The other portion of the

Photo by Jeffrey Bellant DEALER REPRESENTATIVE: Phil Lathrop, left, a Texas buy-here, pay-here dealer, discusses a meeting he had with the CFPB as a member of its Small Business Review Panel during a conference in Washington, D.C.

proposal is that if a business is going to use an arbitration agreement, the business has to report to the CFPB what claims are taken to arbitration and what the award is.” Earlier this year, the CFPB reached out to the NIADA to request recommendations for dealers that could serve on a Small Business Review Panel. “Before The CFPB can implement any rule, they have to conduct a Small Business Review Panel to talk about the (issues) and impact of

Congress – Continued from page 1 group’s efforts. “We had some good meetings,” Esposito said. “I thought there were good interactions with the staff. We heard a lot of positive things. “There was a lot of support for us on the two issues. On the CFPB issue, we had support on both sides of the aisle.” Esposito said he was pleasantly surprised with the support expressed for the CFPB legislation. “They just see it as an agency run amuck.” On the recall issue, the dealers did a good job of explaining the subtleties of its impact on the industry, Esposito said. “A lot of staffers didn’t understand that,” he said. “I was personally pleased with the meetings. Our guys did a great job.” NIADA’s CEO Steve Jordan led a team, too, which included meetings at the offices of Texas Congressman Joe Barton and Tennessee Congresswoman Marsha Blackburn, among others. The group included dealers Dave Andrews, Stan Norton and Jeff Bak-

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er, along with Corinne Kirkendall of Passtime, Ken Shilson, founder of the National Alliance of BuyHere, Pay-Here Dealers, consultant Chuck Bonanno, NIADA’s Joe Lescota, and Northwood University students. During the meeting, Blackburn came by the office and thanked the group for coming. She posed for a photo with Andrews and Norton, who are part of her district. Michael Esposito, also of Federal Advocates, said while dealers may have been expecting to meet with all of the lawmakers personally, the process is staff-driven. “Staff ultimately makes the recommendation to the (lawmaker) on how to vote or work an issue,” he said. “So it’s really important to continue to educate staff. “All of the meetings I had were very productive.” Gordon Tormohlen, Illinois dealer, echoed what other dealers had said about lawmakers’ responses to the CFPB. “One staffer said ‘The (lawmaker) is no friend of the CFPB,’” he said.

any rule they make (affecting small business),” Petersen said. According to the CFPB, each Small Business Review Panel consists of representatives from the CFPB, Small Business Administration, and the Office of Management and Budget’s Office of Information and Regulatory Affairs. The panel holds an outreach meeting with a representative group of small businesses to discuss the potential rules it’s considering.

“There is a real tide against CFPB.” Tormohlen added that buy-here, pay-here dealers like himself were able to open some eyes about the importance of the industry that provides transportation to people who otherwise wouldn’t have it. “I don’t think they had ever heard that side of it yet or considered it,” he said. On the recall issue, there were discussions about creating a tiered system for recalls that would separate the true safety recall from a nonsafety recall, Tormohlen added. Sante Esposito said many of the meetings he had were with members of the Senate Commerce Committee, which has jurisdiction over the recall issue. California dealer Gus Camacho said Rep. Steve Knight – a friend of his – met with his group about the issues. “At the end of the meetings, his staffer said he wanted to have a small roundtable for further discussion. The staffer said that maybe Knight could work through the House Committee on Small Busi-

Lathrop, president of VP Auto Sales, was chosen for the panel as part of those recommendations. He is hopeful that the meeting will help dealers. At the end of the Small Business Review Panel meeting, CFPB Director Richard Cordray came in and spoke directly to the group, said Lathrop. “We’ll just have to see if we made an impact,” he said. “There was a lot of good conversation. But we stood our ground.”

ness to address these issues. “So there was some good movement there,” Camacho said. NIADA also had several state-specific groups. Dealer Billy Graham was on the Georgia team that met with seven Congressmen and two Senators. He credited the relationships that Georgia IADA’s lobbyist Mo Thrash has built up over the years for making the meetings so successful. “Everyone we met with as we were walking through the door, said ‘Hey, Mo, how are you doing?” Graham said. “It was an awesome day.” Thrash said it’s important for dealers to meet with their lawmakers any chance they get. “It’s a two-way street,” he said. “They need your help just like you need their help.” Lescota said it’s important to get more people involved so the industry can be heard. “It’s our responsibility to spread this word to all of our 15,000 registered dealers. It’s not NIADA’s job. It’s (each dealer’s) job, because it’s our business.”

11/9/15 5:13 PM


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NEWS BRIEFS KAR Reports Increased Earnings

KAR Auction Services Inc. reported its third quarter financial results, with revenue of $666.7 million as compared with revenue of $589.1 million for the third quarter of 2014. Adjusted EBITDA for the quarter ended Sept. 30 increased to $163.1 million, as compared with adjusted EBITDA of $149.1 million for the third quarter of 2014. Net income for the third quarter increased to $52.3 million, compared with net income of $47.5 million in the third quarter of 2014.

Credit Acceptance Reports Results

Credit Acceptance Corp. announced consolidated net income of $74 million for the three months ended Sept. 30, 2015. This matches the consolidated net income of $74 million reported for the same period in 2014.

Enterprise Grows Fleet, Car Sales

Enterprise also increased overall fleet size to more than 1.7 million vehicles during fiscal year 2015, which ended July 31. With 130 locations, the Enterprise Car Sales division achieved doubledigit sales-volume growth.

Ally Results Remain On Track

Ally Financial Inc. is on track to exceed its auto originations target in the high $30 billions for 2015. Auto originations in the third quarter were $11.1 billion, increasing from $10.8 billion last quarter and down from $11.8 billion in the same period last year. Originations from Chrysler were up 38 percent year-over-year. During the quarter the company also completed a previously announced purchase of $607 million of consumer loans and leases from Mitsubishi Motors Credit of America. Ally also reported that vehicles sold on SmartAuction surpassed 5 million in the third quarter.

Enterprise Holdings Inc., through its regional subsidiaries, and its affiliate Enterprise Fleet Management, produced double-digit growth Santander Sees Lower Loss across several business lines. 1 11/6/15Provisions Carolina_UCN Nov16.pdf 4:57 PM Santander Consumer USA HoldThe company grew total revenues ings Inc. announced net income for by 8.8 percent to $19.4 billion.

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third quarter of $223.9 million, up from third quarter 2014 net income of $191.4 million and down from second quarter net income of $285.5 million. Total originations were $7.6 billion, in line with $7.6 billion originated in the prior quarter and up from $7.4 billion originated in prior year third quarter. Asset sales were $3.1 billion, up from $2.8 billion in the prior quarter and $2.4 billion in prior year third quarter. Santander’s serviced-for-others portfolio was $14.8 billion, up from $13.1 billion in the prior quarter and $10.2 billion in prior year third quarter. Provision for credit losses was $744 million, up from $739 million in the prior quarter, but down from $770 million in prior year third quarter.

GM Tells Drivers to Park Luminas, Oldsmobiles

The affected vehicles were previously repaired under recalls 08V118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold. Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire. The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. GM is finalizing an improved remedy. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number, once the improved remedy has been finalized. Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

General Motors LLC is recalling certain model year 1998-99 Chevrolet Lumina and Oldsmobile Intrigue, 1997-04 Buick Regal and Pontiac Grand Prix, 2000-04 Chevrolet Impala, and 1998-04 Chevrolet Monte Carlo vehicles.

C R O S S WO R D by Myles Mellor

PAGE 20

Published By General Media LLC USED CAR NEWS (ISSN 1555-7413) is published at 24114 Harper, St. Clair Shores, MI 48080 Phone: 586-772-5200 or 800-794-0760 Fax: 586-772-9400 www.usedcarnews.com Charles M. Thomas - Founder (1947-2002) Lynda R. Thomas, Publisher Colleen Fitzgerald, General Manager Editorial: Ted Craig, Managing Editor Jeffrey Bellant, Staff Writer

Advertising: Shannon Colby, Account Manager Megan Frump, Account Manager Marie Hingst, Account Manager

Contributing Writers: Ed Fitzgerald, Jenny King, Sheila McGrath

Circulation: Emily Brown Baker, Helen Thomas

Columnist: Tony Moorby

Production: Josie Godlewski, Media Manager Tim Montie, Graphic Designer

(%1( Used Car News is published the first and third Monday of each month. Subscribers: We print advertisements as sent to us by auctions and other advertisers. It is not possible to verify the correctness of listed vehicles in auction ads. Most lists are partial and all lists are subject to last minute changes by auto auctions, so before travelling a long distance for a particular auto auction event, contact the auction by telephone for a fax of vehicles in the sale. Used Car News assumes no guarantees or liabilities concerning the accuracy of

any advertisements. All Rights Reserved. Reproduction in any form is prohibited without the written consent of the publisher. OUR ADVERTISING APPROVAL POLICY Please submit clear, legible copy. Payments from first time advertisers must accompany the insertion order. Distribution is guaranteed by U.S. Postal Carriers. The advertising reservation deadline is 5:00 p.m. Friday, 10 days prior to the issue date. Camera ready ads must be received by noon on Monday prior to the issue date.

Join the Conversation! Visit Used Car News online at www.usedcarnews.com or scan this QR code with your smartphone to be taken directly to the website.

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11/9/15 4:39 PM


USED CAR NEWS



Failure to Register Tires Hurts Recall Efforts

The National Transportation Safety Board has found the way tires are currently registered and recalled is ineffective. It also found there is insufficient guidance by the tire and automotive industries on the risks associated with tire aging. “Our investigation revealed that very few tires are actually registered for recall purposes,” said NTSB Chairman Christopher A. Hart. “So manufacturers cannot contact drivers if their tires need to be recalled, which can place the drivers and their passengers at risk of a tire-related crash.” The NTSB undertook the special investigation following probes into four tire-related accidents in Florida, Louisiana, Arizona and California that killed 12 people and injured 42 others. The NTSB then held a symposium on passenger tire safety in December to gather information and expert opinions on the factors that contribute to tire failures that lead to more than 500 deaths in the U.S. every year. Investigators said that for the 3.2 million tires recalled from 200913, the recall completion rate was only 44 percent; this rate includes tires no longer in service. In a typical tire recall, the NTSB said, only about 20 percent of affected tires

are returned to the manufacturer. By contrast, about 78 percent of vehicles recalled due to other defects are eventually serviced. Although dealers and distributors controlled by the tire manufacturer are required to register newly purchased tires on behalf of the consumer, no such requirement exists for independent dealers and distributors, which is where most Americans purchase tires. The report includes estimates given by the Rubber Manufacturers Association at the board’s recent symposium on passenger tire safety. That estimate puts registration at nearly 100 percent in manufacturer-controlled dealerships, but at only 10 percent among independent dealers. Investigators said that the lack of tire registration is a major contributor to the ineffectiveness of tire recalls. Investigators also said that many drivers had an inadequate understanding of the need to be aware of the age of their tires, even if the tread is not worn, and few drivers know about the numerous factors that can accelerate tire ageing, including climate, road conditions, driving habits, miles driven, and exposure to direct sunlight, all of which can weaken tires and increase the risk

of a catastrophic failure. The report also includes a discussion of the promise of technology in mitigating risks of tire failures. As a result of the study, the NTSB made nine recommendations to the National Highway Traffic Safety Administration to improve registration and recall processes, develop better guidance for consumers on issues related to tire aging and service life, and promote technological innovations that will reduce tire-

related crashes. The NTSB also made recommendations to AAA, the Rubber Manufacturers Association and tire manufacturers. “Today’s recommendations, if acted upon, hold the promise of saving some of the more than 500 lives lost to tire-related crashes every year,” Hart said. “Better tire registration processes, more accessible tire-recall information, and ultimately deaths.” 4700 Groveport Road Columbus, Ohio 43207 614.497.2000

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Keeping up with car payments and auto insurance payments creates a constant struggle for many used-car buyers, and the struggle grows harder as costs rise. Auto insurance rates grew faster than the rate of inflation in the past few years. These rates are driven by a number of factors, including the large payouts in the past decade due to the Sept. 11 attacks and Hurricane Katrina. Adding to the costs for many usedcar buyers is the fact that insurance rates are often linked to credit worthiness. This creates problems for dealers who finance the vehicles they sell and lease. Customers must provide insurance at the time of the sale. Often they drop it shortly after the purchase, said Ken Shilson, founder of the National Alliance of Buy-Here, Pay-Here Dealers. This means buy-here, pay-here dealers have thousands invested in uninsured assets. Shilson said dealers have three options: they can place insurance on the vehicles themselves; repos-

sess the car because the customer is out of contract; or ignore the situation. “For the most part, none of these decisions is a good one,� Shilson said. If the dealer decides to place insurance on the vehicle, he has two options. One is vendor single insurance, which spreads the cost across all the cars a dealer sells, or collateral protection insurance, the cost of which is passed directly onto the driver. Attorney Gerald Sachs said regulators are wary of CPI because consumers can’t shop for best the rate. The driver does have the ability to shop for an alternative and have the CPI taken off the vehicle. Chris Kirwan, president of Berkshire Risk Services, said dealers should accommodate consumers as much as possible when it comes to CPI. That means cancelling it as soon as the driver proves he has other insurance. Kirwan also said the dealer must disclose upfront that CPI will be placed on the vehicle at the driver’s expense if he fails to maintain insurance on his own.

New Reality Tests Dealers By Ted Craig

ORLANDO – The landscape for buy-here, pay-here dealers has become much rougher. There is escalation in regulation driven in part by competition among various agencies and the old ways of doing business are under attack. “It’s kind of a vicious environment right now,� said attorney Gerald Sachs. What worked for dealers in the past may no longer work today was the message delivered by several speakers at the recent National Alliance of Buy-Here, Pay-Here Dealers conference here. Take something as basic as the phrase “We Finance Everybody.� This is a concept so central to some stores that employees literally wear it on their sleeves as part of the store uniform. They might want to change their shirts, said attorney Trish Cacciola with Hudson Cook. “I’ve got to be honest,� Cacciola said. “I find it hard to believe any dealership is able to do that.� Another popular pitch is that a dealership will finance anybody with a job. The problem with that is creditors cannot exclude those with income

06_UCN.indd 1

from sources other than employment. Regulation B of the Equal Credit Opportunity Act protects certain categories. Some seem obvious, such as race and gender, but recipients of public assistance income are another protected class. Problems arise because there remains no clear definition of income when it comes from alternative sources, such as aid for children. Sachs recommends reading the Consumer Finance Protection Bureau’s bulletins and releases on public assistance income. Cacciola recommends the Internal Revenue Services as another source of defining income. Sachs used to work for both the CFPB and the Federal Trade Commission. He said both agencies spend plenty of time watching commercials, reading print ads and listening to radio spots, seeking violations. Dealers are going to discover quickly that the way they’ve always done business won’t work anymore. But in many ways it shouldn’t have worked in the past. “The CFPB and the enforcement agencies are enforcing laws that have been around for a long time,� said attorney Tom Hudson.

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11/9/15 12:57 PM


 

FACTORY FOCUS

USED CAR NEWS

STRONG CPO GROWTH PROPELS KIA INTO 2016

Dave Carp is director of fleet, remarketing and CPO for Kia Motors America. UCN: What has been KIA’s volume this year and what are you anticipating in 2016? David Carp: We’re still maintaining 12 or 13 percent of overall sales for fleet – compared to our overall sales. We still feel we’re in that sweet spot of being able to manage our volume mix. We’ll probably end up around 80,000 units of fleet units sold this year. We’re probably going to try and maintain that same percentage (12 to 13 percent) going into next year. But we haven’t finalized the business plan for next year. Of course, they are probably going to ask us to do more sales, so we’ll probably see a slight increase in our fleet sales as well for 2016. UCN: In the past, an increase in volume meant adding sales. Will you see an increase in your sale sites based on the expected boost in volumes? Carp: Right now, we have 14 core locations that we sell at every month. Then we have about five locations that we use just for grounding and marshaling. So we’re probably going to convert some of those marshaling locations into sale (locations). We’ll see if, maybe, we’ll start selling at one or two (more) locations instead of just marshaling at them. UCN: With the current strength of the newcar market, how much of an effect will it have on used-car prices? Carp: There are going to be a lot more vehicles in the marketplace next year. Our goal is to maintain our current residual standing that we enjoyed this past year. If we can maintain that going into 2016, we’ll feel we can accomplish our goals. We’re not looking at any increases and I don’t think anyone is looking at any increases. It’s going to be a very competitive environment next year. It’s almost like a perfect storm. There’s been a slight increase for us on the daily rental vehicles. Some manufactures have had a significant increase in their percentages and volume. Then

you combine that with all the off-lease vehicles that are projected to come back into the marketplace next year. It’s going to be very competitive. We know it’s going to be tough, but we want to maintain (residuals) next year. That’s why we want to add sale locations and spread out a little bit. UCN: Are there any vehicles that are especially in demand by your dealers? Carp: Yes, we saw the most popular cars for our dealer body are the Optima and the Sorrento, which are both produced at the plant in West Point, Ga. But of course, the one car that also gets a lot of focus – and is built over in Korea – is the Soul. Those are our three top sellers. On the rental side, we did have a big demand on the Sedona. Since we had an all-new minivan, it was very popular with the rental companies to get some Sedonas in their fleets. One other reason is that Chrysler had shut down their (minivan) plant for a few months, so there wasn’t a lot of availability of the (Town and Country). We had an all-new model come out, so we took some advantage of that to get some exposure for us and it worked out really well. UCN: What is the makeup of your auctions now? Carp: We’re very diversified. We’re about 60 percent Manheim, 30 percent ADESA and then we also have a few independents where we sell. So we feel that we’re very diversified in our offerings. UCN: We saw you held a teen safety program at Manheim Minneapolis this year. How did that come about? Carp: Actually, what we have is a partnership with BRAKES (based in North Carolina), which is a teen driving and safety (organization). We do this program nationwide. It just so happens that when they brought the program to Minneapolis, they didn’t have a location to host it. So we went to Manheim and told them

what we wanted to do and they were gracious enough to host it. UCN: How are online efforts trending? Carp: Most of the stuff that we sell is being sold at the physical locations. But as our volume grows, we are going to look to online (remarketing). We’re going to look to partner with Kia Motors Finance because they have an online platform they established. But the volumes just haven’t been there for our dealers. However, we think going into calendar year 2016, that’s going to be more robust. It’ll definitely drive our dealers to the online platform with Kia Motors Finance and complement some of our daily rental cars. UCN: How are CPO volumes? Carp: As you know, our CPO volumes have grown exponentially over the last couple of years and that’s going to be a big push for us going into 2016 with all of the off-lease volume coming back. We’re still the fastest-growing manufacturer year-over-year in CPO the past three years. We’ll top 65,000 CPO sales this year, which is just tremendous growth. UCN: Are there any new innovations that you’re working on? Carp: There’s been a big focus on digital sales within our group. We have formed have a digital sales department. So working with dealers on their digital marketing and follow-up has been a big focus. I think we’ve taken advantage of some innovative website construction for our dealers and making things more uniform. So I think you’ll see a big push in that area going into 2016. UCN: The big issue this year is recalls, which seems to have affected all manufacturers, not just Kia. But how has that affecting Kia? Carp: We’re very aggressive in working with consumers and also our dealer groups so that when we do have recalls, we want to get out in front of it.

NEXT ISSUE: Tax Season Preview 08_UCN.indd 1

11/9/15 4:27 PM


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11/9/15 12:55 PM


 

    

CFPB Fines Firm $1 Million

68 Years Can’t Be Wrong.

The Consumer Financial Protection Bureau filed an administrative order against Security National Automotive Acceptance Company LLC for engaging in illegal debt collection practices. SNAAC is an Ohio-based auto finance company that operates in more than two dozen states and specializes in financing active duty service members and former military, primarily to buy used cars. The order requires the company to refund or credit about $2.28 million to service members and other consumers who were allegedly harmed, and pay a penalty of $1 million. A separate court order bans SNAAC from using aggressive tactics, such as exaggeration, deception, and threats to contact commanding officers, to coerce service members into making payments. “Service members should not be forced to pay because a debt collector used deceptive pressure tactics,� said CFPB Director Richard Cordray. The CFPB sued SNAAC in June. When consumers defaulted on their loans, the CFPB alleged, SNAAC used aggressive collection tactics that took advantage of service members’ special obligations to remain current on debts. Both

active duty and former service members could encounter trouble with the company if they missed or were late on payments. The CFPB alleged that the company routinely exaggerated the potential impacts of a delinquency on service members’ careers. SNAAC told customers that their failure to pay could result in action under the Uniform Code of Military Justice, as well as a number of other adverse career consequences, including demotion, loss of promotion, discharge, denial of re-enlistment, loss of security clearance, or reassignment. In fact, these consequences were extremely unlikely. The company implied to consumers that it could immediately commence an involuntary allotment or wage garnishment. But such consequences could not or would not occur because, through the military pay system, involuntary allotments are only processed once a judgment by a court is obtained. SNAAC would threaten to pursue an involuntary allotment before it had even determined whether the service member would be sued. The company also buried a provision within the fine print of contracts saying that it could contact Continued on page 12

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11/9/15 2:59 PM


Your source for quality, value, selection: Chase. A broad selection of pre-owned vehicles from an industry leader. December 2015 Chase High Lines, featuring Jaguar Land Rover Financial Group

Chase

Manheim Milwaukee December 16 262-835-4436

ADESA Atlanta December 16 770-357-2277

Brasher’s Salt Lake AA December 1 801-322-1234

Manheim Orlando December 1, 8, 15, 22 800-337-8491

ADESA Boston December 18 508-626-7000

ADESA Boston December 4, 18 508-626-7000

Columbus Fair AA December 2 614-497-2000

Manheim Pennsylvania December 3, 4, 17, 18 800-777-2053

ADESA Golden Gate Manheim Nashville December 16 December 8 877-386-5004 209-839-8000

ADESA Charlotte December 10 704-587-7653

Manheim Atlanta December 9, 10 404-762-9211

Manheim Phoenix December 3, 10, 17, 22 623-907-7000

Manheim Atlanta December 9 404-762-9211

Manheim Orlando December 15 800-337-8491

ADESA Cincinnati/Dayton December 22 937-746-4000

Manheim Dallas December 2, 16 877-860-1651

Manheim Dallas December 2 877-860-1651

Manheim Pennsylvania *December 3, 17 800-777-2053

ADESA Golden Gate December 8, 22 209-839-8000

Manheim Denver December 16 800-822-1177

ADESA Houston December 9, 23 281-580-1800

Manheim Detroit December 10, 17 734-654-7100

ADESA Indianapolis December 8, 22 800-925-1210

Manheim Fredericksburg December 3, 17 540-368-3400

ADESA Kansas City December 8, 22 816-525-1100

Manheim Milwaukee December 2, 16 262-835-4436

ADESA Lexington December 10 859-263-5163

Manheim Minneapolis December 9 763-425-7653

ADESA New Jersey December 10 908-725-2200

Manheim Nashville December 1, 2, 16 877-386-5004

ADESA Tulsa December 11 918-437-9044

Manheim Nevada December 31 702-361-1000

ADESA Washington DC December 16 703-996-1100

Manheim New Jersey December 2, 16 609-298-3400

America’s AA-Chicago December 23 708-389-4488

Manheim New Orleans December 2 985-643-2061

Manheim Pittsburgh December 16 724-452-5555 Manheim Riverside December 15, 17 909-689-6000 Manheim Seattle December 9 206-762-1600 Manheim Southern California December 10 909-822-2261 Southern AA December 16 860-292-7500

Choose Chase on ADESA.com and OVE.com for quality bank-sourced vehicles. Contact auctions directly for current sale information.

Manheim Riverside December 17 909-689-6000

*Only Jaguar and Land Rover vehicles will be sold on December 17. All other high lines, excluding Jaguar Land Rover, will be offered on December 3.

Mazda Capital Services ADESA Boston December 4, 18 508-626-7000

Manheim Detroit December 10, 17 734-654-7100

ADESA Golden Gate December 22 209-839-8000

Manheim Fredericksburg Manheim Pennsylvania December 3 December 4, 18 540-368-3400 800-777-2053

ADESA Houston December 9 281-580-1800

Manheim Milwaukee December 2 262-835-4436

Manheim Pittsburgh December 16 724-452-5555

Columbus Fair AA December 2 614-497-2000

Manheim Nashville December 2 877-386-5004

Manheim Riverside December 15 909-689-6000

Manheim Atlanta December 10 404-762-9211

Manheim New Jersey December 2, 16 609-298-3400

Manheim Seattle December 9 206-762-1600

Manheim Orlando December 22 800-337-8491

Subaru Motors Finance ADESA Boston December 4 508-626-7000

Manheim Detroit December 10, 17 734-654-7100

Brasher’s Salt Lake December 1 801-322-1234

Manheim Fredericksburg Manheim Pittsburgh December 17 December 16 540-368-3400 724-452-5555

Columbus Fair AA December 2 614-497-2000

Manheim Milwaukee December 16 262-835-4436

Manheim Seattle December 9 206-762-1600

Manheim Dallas December 2 877-860-1651

Manheim New Jersey December 2 609-298-3400

Manheim Southern CA December 10 909-822-2261

Manheim Denver December 16 800-822-1177

Manheim Orlando December 15 800-337-8491

Southern AA December 16 860-292-7500

Manheim Pennsylvania December 18 800-777-2053

*The The tradename “Subaru Motors Finance” and the Subaru logo are owned / licensed by Subaru of America, Inc. and are licensed to JPMorgan Chase Bank, N.A. (“Chase”). Retail / Loan and lease accounts are owned by Chase. *The Jaguar word mark, the Jaguar logo, and Jaguar Financial Group are trademarks of Jaguar Land Rover Limited and any use by Chase is under license. The Land Rover word mark, the Land Rover and Oval logo, and Land Rover Financial Group are trademarks of Jaguar Land Rover Limited and any use by Chase is under license. Retail / Loan and lease accounts are owned by Chase. *The tradename "Mazda Capital Services" as well as the Mazda and Mazda Capital Services logos are owned by Mazda Motor Corporation or its affiliates and are licensed to Chase. Retail / Loan and lease accounts are owned by Chase. JPMorgan Chase Bank, N.A. Member FDIC ©2015 JPMorgan Chase & Co. (14-723) 10/14

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Dealer Heads to Prison A New Jersey used-car dealer was sentenced to state prison for collecting $156,564 in state sales tax from customers that he purposely failed to turn over to the State of New Jersey. Gennaro Dicecilia was sentenced to three years in state prison. He pleaded guilty on July 14 to a second-degree charge of failure to turn over collected New Jersey sales tax. Dicecilia must pay restitution to the New Jersey Division of Taxa-

tion of $220,797. In pleading guilty Dicecilia, the owner of Automotion LLC on Route 9 in Toms River, admitted that he collected $156,564 in sales tax from car buyers that he purposely failed to turn over to the State of New Jersey. The Taxation Division discovered Dicecilia’s tax issues during a routine canvas of used-car dealerships to identify stores that were not properly registered or licensed.

CFPB – from page 10 commanding officers about service members’ debts. The company suggested that the service members were in violation of military law and other regulations and threatened to notify their commanding officers about the purported violations. As a result of the administrative order, SNAAC must identify the affected consumers and provide credits or refunds. The amount that each consumer receives will correspond to the amount of debt they were allegedly unlawfully pressured into paying. The company must also pay the

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CFPB a civil monetary penalty of $1 million. SNAAC can no longer contact or threaten to contact a service member’s chain of command in order to pressure the service member to pay, and it may not disclose a service member’s debt to a commanding officer or employer. The company also cannot tell service members that their delinquency or default constitutes a violation of military law or regulation and that not paying could result in negative impacts on such things as their careers or security clearance.

11/9/15 5:05 PM


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PEOPLE IN THE NEWS   #

ADESA recently named a pair of executives to high-level roles. Amy Bouck has been named executive sales director of ADESA. In this role, Bouck will manage several of the company’s major national sales accounts, both at ADESA’s physical auction locations as well as within the $ online remarketing space.

! Bouck will report directly to John Combs, vice president of sales. Bouck brings nearly 20 years of experience to her new position, including expertise in the areas of lease-end servicing and repossessions. Before joining the ADESA team, she served as senior director of lease-end servicing and remarketing for Hyundai Capital America. She also spent 16 years with Mercedes-Benz Financial Services USA, most recently in the role of client services strategy and vendor development manager.

Bouck also worked for VW Credit and for American Honda Finance. She holds a bachelor’s degree from the University of Texas at Arlington. ADESA also announced that Holly Balogh has been promoted to chief operating officer of the company’s Recovery Database Network (RDN) subsidiary. Balogh joined RDN in 2012 as senior product manager and was promoted to senior director of operations in 2014 and vice president of operations in 2015. In her most recent role, Balogh oversaw the day-to-day business operations and was responsible for integrating partnerships with key global customers. Prior to RDN, she was vice president of customer support at technology company OneWest.net. Balogh holds an MBA from Bradley University.

#  

CarMax Inc. announced that its board of directors has elected Alan B. Colberg to membership on the board, bringing its total board membership to 12. Colberg will serve on the audit

committee. Colberg has been president, CEO and director of Assurant, Inc., a global provider of specialty protection products and related services, since January. Colberg joined Assurant as executive vice president of marketing and business development in 2011 and was named president in 2014. Previously, Colberg spent 22 years at Bain & Company Inc., founding Bain’s Atlanta office in 1996 and leading it until 2010. Colberg also served as Bain’s global practice leader for financial services. Colberg holds a Master of Business Administration from Harvard Business School and a Bachelor of Science in accounting and finance.

#!  

Cox Automotive presented its inaugural Leader in Sustainability Award to George Matick Chevrolet (Redford, Mich.). Presented by Janet Barnard, president of Manheim North America, this award recognizes dealerships that not only pave the way as good corporate citizens, but also demonstrate their com-

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RETAIL MARKETS OHIO

Steve Klosterman, owner Zuma Motorsports, Celina, Ohio: “I’ve been in the used-car business for three years. I started out as a traditional dealership selling cars and motorcycles and ATVs. “We’re getting more into buy-here, pay-here. We’re carrying the paper for now, but we plan to expand and get more financing. “There are so many people out there now that can’t get financing from other sources. In our area, to sell more cars, I needed to do this. “Our county has the lowest unemployment in Ohio, but still there’s a big need for buy-here, pay-here. There are just so many people that have bad credit. “We sell whatever we can get for a good price. Our average price is $3,000$5,000. “I try to get at least $500 down. Sometimes it’s more; sometimes it’s less, depending on the individual. “I haven’t started using

any of the devices yet, but I did buy some recently and I’m going to start putting them in. “The non-buy-here, payhere deals are mainly cash. Sometimes they go to the bank. “I do buy-here, pay-here for the motorcycles and ATVs, as well. It’s the same principal. “We get our cars from everywhere. I take them on trades, I buy them off Craigslist, and I go to the auctions. “Wherever I can get the cars for a good price. “It’s tough to do that. It’s been getting tougher the last couple of months. That’s probably because tax season is coming. “We advertise on Carsforsale.com, Craigslist, local newspapers and radio. We do a little bit of everything. “They all mix together. We do get a lot of hits off the Internet. “We sell more off the Internet than we do locally. “Before I got into the car

business, I was a real estate developer and builder. I was the biggest in the area. “We did most of our work around Grand Lake St. Marys and that got polluted. It’s the most polluted lake in Ohio. “I had to move in a different direction, so for the last few years I’ve been trying different things. We like cars sales. “I have a 16-year-old son who loves cars too. “The principals are the same for buy-here, pay-here as for real estate development, you just move the decimal point. We’re selling $3,000 cars where before we were selling $300,000 houses. “You have to have a relationship with the customer. We do a lot on the Internet, but when they come to see you, the car won’t sell itself. “I just sold a 2015 Toyota Prius. I happened to get one and a guy from North Carolina bought it. We took his Lexus in trade. He found us on Craigslist.�

"   

Matt Foster, co-owner, Tarrant County Auto Sales, Ft. Worth, Texas: “We’ve been in business since April 2011. We have four locations now. “We do about 120 cars in a slow month. “Finding good people has been the biggest challenge. When you find them, you keep them. “We have a lot of people who see our stores and walk in looking for a job. If they have experience, we hire them on the spot. “We’ve had good and bad luck with both experienced and non-experienced hires. We like experience, because there is less training involved. But people who come from the insurance industry have done well, also. “We recently started stocking some retail units. Our sweet spot for buyhere, pay-here is an eightyear-old car with 140,000 miles. “We have our own makeready center. We do offer

a third-party service contract since we’re not really equipped to do a lot of repairs. “Not many people take advantage of that, so we do wind up helping them out. “We primarily get our cars from auctions. We also buy a few from wholesalers. “Finding cars is pretty easy most of the time. One of our co-owners, Jason Ripple, is our only buyer. “That’s one of the harder parts of the business. If you don’t buy it right, you can’t make any money on it. “Jason is very picky. We don’t buy cars just because they are cheap. “Jason’s family is in the car business, so he grew up in it. “We have a really simple plan for our customers. A lot of our business is word of mouth because we don’t make it complex. “We don’t have an invasive application process. “We do our fair share of repossessions, but we give people a fair shot.�

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WHOLESALE MARKETS MISSOURI

Doug Doll, owner/general manager, KCI Kansas City, Kansas City, Mo.: “Sales are good. For the year, we’re up almost 25 percent. So it’s been really strong. “Our team is really working hard. Dealer consignment is up. We’re probably up 30 cars a week on dealer consignment. Our lease/ repos/factory cars are up about 20 cars a week. So we’re up 50 cars a week. “Right now, we’re running about 1,000 cars a week through six lanes. We’re pretty much maxed out. “We had been running about 60 percent. Then in September it dropped below 50 percent. It’s typically not been that slow. “But it picked back up by October. We were right back up to 58 percent, which is where we are at right now. “We’re getting between 550 and 600 dealers in the lanes. That’s also up from last year. The majority are coming from the Mid-

west, like Missouri, Kansas, Iowa and Nebraska, along with Arkansas and Oklahoma. “We’re hearing from dealers that September was slow – there was no traffic at all. There was some traffic in October. “We’re probably 60-40 – dealer consignment versus fleet-lease. “On the commercial side, we run a Kia factory sale, Toyota Motor Credit, Hyundai Capital America, Westlake Financial, Credit Acceptance, Enterprise, Avis, CPS and several other consignors. “We also have a GSA sale. We’ve run maybe five sales this year. The average model year is 2012 and 2013. They have good miles, 25,000 to 45,000 miles. “Once a month we run an equipment sale. We run 50 to 75 pieces of equipment on the last Thursday of every month. They will consist of half-ton trucks up to one-ton utility bodies. “We also have the 550s

and bigger trucks that have the digger derricks in the back. “We have a full reconditioning shop. We have access to a body shop and we’ve partnered with Dent Wizard and Chip Wizard. I’m finding more of the factory cars are using it. “Overall, we’re averaging $8,000 a unit coming through the lanes. That’s up about $700 a unit. “The stuff that’s not moving as good are the 2015s and 2014s. “It’s going to be strong the rest of the year. I think a lot of people are buying now for the tax season coming up.”

NEW YORK

Beth Barber, partner, State Line Auto Auction, Waverly, N.Y.: “Things are going well. It’s been a strong fall market. “I’m pleasantly surprised by that. It was a really strong October. “We have eight lanes and we utilize all eight. “Our volumes are about

1,200 cars per week, sometimes a little more. Honestly, in October it was between 1,200 and 1,300. That was slightly higher than (this time last year). “Sales percentage has been in the upper 50s to 60 percent. “I’d say we draw about 700 dealers, between 700 and 800. They’re coming from northern/central Pennsylvania and upstate New York, which are our big (draw). They also come from Western Massachusetts, northern New Jersey, Ohio and other areas. “I think for franchise dealers it’s a little better because of the good rebates and financing that retail customers are getting. “But the smaller used-car stores are struggling a little bit more. That’s the feeling I’m getting. “Seventy percent of our volume is dealer consignment and 30 percent is commercial. “It’s about the same as last year. We’ve been pretty con-

USED CAR NEWS

Compiled by Jeffrey Bellant sistent with that mix. “We have a General Motors factory sale every other Thursday. We also have Ally every week. “Overall, between the dealer and (commercial) consignment, the average price is $10,600. “We do an RV/power sports sale every month until the winter. We get a mixture of RVs, campers, motorcycles and boats. It’s also a mix of dealer and commercial accounts. “We’ll start up again in the spring. “Trucks are strong in the fall, but that’s starting to slow down as we head into the winter. Four-wheel drives are very popular. It’s also still really nice weather in early November. “I don’t think anything is really struggling. Buyers are being more selective, trying to find (specific cars) that work for them. “Usually, you get a slight downturn in November and December, but it has been a strong fall market.”

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ACTUAL WHOLESALE AND PROJECTED RESIDUAL VALUES NOVEMBER 2015

2013 MODELS DOMESTIC CARS Buick LaCrosse 4D Sedan Cadillac CTS 3.6 4D Sedan Chevrolet Cruze LS 4D Sedan Chevrolet Impala LS 4D Sedan Chrysler 300 base 4D Sedan Chrysler 200 Touring 4D Sedan Ford Focus SE 4D Sedan Ford Mustang base 2D Coupe Ford Taurus SEL 4D Sedan Lincoln MKS 4D Sedan IMPORT CARS Acura TL base 4D Sedan BMW 3-Series 328i 4D Sedan BMW 7-Series 750Li 4D Sedan Honda Accord LX 4D Sedan Hyundai Sonata GLS 4D Sedan 2.4 Lexus ES 350 4D Luxury Sedan Mercedes-Benz E Class E350 4D Luxury Sedan Mitsubishi Lancer ES 4D Sedan Nissan Altima base 4D Sedan Nissan Altima S 4D Sedan 3.5 Nissan Sentra S 4D Sedan Toyota Camry LE 4D Sedan Toyota Corolla LE 4D Sedan Volkswagen Jetta SEL 4D Sedan TRUCKS BMW X3 XDrive28i 4D SAV Cadillac Escalade base 4D SUV AWD Cadillac SRX Luxury 4D SUV AWD Chevrolet Equinox LS 4D SUV FWD Chevrolet Silverado 1500 LT Ext Cab 4D Chevrolet Tahoe LS 4D SUV 4WD Dodge Grand Caravan SE Wagon Ford Edge SEL 4D Utility Ford Escape SEL 4D SUV 4WD Ford Explorer XLT 4D SUV 4WD Ford F150 XLT Supercab Ford Flex SEL 4D Utility Honda CR-V LX 4D Utility AWD Honda Odyssey LX Wagon Honda Pilot EX-L 4D SUV 4WD w/RES Jeep Grand Cherokee Laredo 4D Utility 4WD Jeep Wrangler Unlimited Sahara 4D SUV 4WD Kia Sportage LX 4D SUV FWD Nissan Murano SL 4D Utility AWD Ram 1500 SLT Crew Cab Toyota 4Runner SR5 4D SUV 4X4 V6 Toyota Tacoma Prerunner SR5 Double Cab V6

2011 MODELS DOMESTIC CARS Buick LaCrosse CX 4D Sedan Cadillac DTS 4D Sedan Chevrolet Cruze LS 4D Sedan Chevrolet Impala LS 4D Sedan Chrysler 300 base 4D Sedan Chrysler 200 Touring 4D Sedan Ford Focus SE 4D Sedan Ford Mustang base 2D Coupe Ford Taurus SEL 4D Sedan Lincoln Town Car Signature Limited 4D Sedan IMPORT CARS Acura TL base 4D Sedan BMW 3-Series 328i 4D Sedan BMW 7-Series 750Li 4D Sedan Honda Accord LX 4D Sedan Hyundai Sonata GLS 4D Sedan 2.4 Lexus ES 350 4D Luxury Sedan Mercedes-Benz E Class E350 4D Luxury Sedan Mitsubishi Lancer ES 4D Sedan Nissan Altima base 4D Sedan Nissan Altima S 4D Sedan Nissan Sentra base 4D Sedan Toyota Camry LE 4D Sedan Toyota Corolla LE 4D Sedan Volkswagen Jetta SEL 4D Sedan TRUCKS BMW X3 XDrive28i 4D SAC Cadillac Escalade base 4D Utility AWD Cadillac SRX Luxury 4D Utility AWD Chevrolet Colorado LT Crew Cab 4WD Z85 Chevrolet Equinox LS 4D Utility FWD Chevrolet Silverado 1500 LT Ext Cab 4D Chevrolet Tahoe LS 4D Utility 4WD Dodge Grand Caravan Express Wagon Ford Edge SEL 4D Utility Ford Escape XLT 4D Utility 4WD Ford Explorer XLT 4D Utility 4WD Ford F150 XLT Supercab Ford Flex SEL 4D Utility Honda CR-V LX 4D Utility 4WD Honda Odyssey LX Wagon Honda Pilot EX-L 4D Utility 4WD w/RES Jeep Grand Cherokee Laredo 4D Utility 4WD Jeep Wrangler Unlimited Sahara 4D Utility 4WD Kia Sportage LX 4D Utility Nissan Murano SL 4D Utility AWD Ram 1500 SLT Crew Cab Toyota 4Runner SR5 4D Utility 4X4 V6 Toyota Tacoma Prerunner SR5 Double Cab V6

19_UCN.indd 1

SOURCE: BLACK BOOK

Recorded Figures Nov ‘14 $18,100 $24,100 $10,100 $11,000 $17,700 $11,300 $10,450 $15,100 $15,550 $23,000 Nov ‘14 $21,800 $25,400 $60,700 $15,400 $12,350 $30,400 $31,100 $10,550 $11,900 $15,200 $11,300 $13,600 $11,900 $15,050 Nov ‘14 $29,150 $44,150 $29,000 $14,350 $21,000 $27,200 $13,000 $20,200 $17,400 $25,500 $21,000 $21,000 $18,600 $20,900 $28,600 $23,400 $29,150 $15,500 $23,000 $21,800 $26,100 $23,550

May ‘15 $17,200 $22,100 $11,150 $10,800 $18,250 $11,700 $11,300 $16,200 $15,700 $22,200 May ‘15 $20,800 $24,900 $53,100 $15,850 $12,850 $27,200 $30,200 $9,900 $12,550 $15,850 $11,100 $14,150 $12,350 $15,600 May ‘15 $28,450 $40,850 $26,350 $14,650 $23,000 $28,000 $13,000 $20,300 $19,050 $28,000 $22,000 $23,000 $18,350 $19,750 $27,900 $22,900 $29,350 $14,200 $22,600 $23,700 $27,100 $22,900

Nov ‘15 $15,900 $20,500 $9,150 $8,800 $16,350 $9,400 $9,000 $12,600 $13,450 $19,100 Nov ‘15 $19,250 $21,500 $46,800 $13,650 $10,450 $25,200 $27,000 $8,450 $10,400 $13,200 $9,350 $12,150 $10,300 $13,250 Nov ‘15 $27,200 $39,700 $25,800 $12,350 $23,200 $28,700 $12,550 $17,700 $16,850 $25,100 $21,500 $21,700 $17,150 $17,950 $28,050 $22,200 $27,300 $13,050 $20,450 $23,800 $26,550 $22,900

Recorded Figures Nov ‘14 $11,650 $16,500 $8,650 $8,300 $13,900 $9,450 $7,900 $11,800 $13,050 $19,550 Nov ‘14 $17,650 $16,950 $37,000 $10,800 $9,850 $19,950 $23,000 $8,450 $9,200 $10,500 $8,600 $10,800 $9,800 $11,600 Nov ‘14 $24,950 $34,700 $22,650 $18,550 $11,050 $17,900 $24,400 $11,100 $16,600 $12,150 $22,400 $18,000 $17,400 $14,500 $15,850 $23,450 $20,400 $24,700 $12,250 $19,500 $20,300 $24,450 $21,800

May ‘15 $11,350 $15,700 $8,700 $8,200 $13,950 $9,050 $7,400 $12,800 $12,400 $18,850 May ‘15 $16,600 $16,900 $32,800 $10,950 $9,750 $17,700 $23,000 $7,700 $8,900 $10,200 $7,600 $10,600 $9,450 $11,000 May ‘15 $22,950 $31,700 $19,900 $17,100 $10,050 $18,800 $23,200 $10,000 $15,900 $11,550 $22,200 $17,800 $16,500 $13,550 $13,650 $21,450 $20,400 $24,800 $11,200 $18,300 $18,000 $24,150 $21,350

Nov ‘15 $9,750 $13,100 $7,050 $6,750 $11,950 $7,350 $6,000 $10,600 $10,300 $16,125 Nov ‘15 $15,200 $14,600 $28,500 $9,400 $7,500 $16,650 $20,600 $6,200 $7,650 $8,950 $6,300 $9,150 $7,900 $9,400 Nov ‘15 $22,150 $29,050 $19,150 $16,500 $9,000 $19,000 $22,500 $9,100 $14,500 $10,600 $20,800 $16,500 $15,000 $13,550 $12,600 $20,600 $19,450 $24,550 $10,200 $17,900 $17,500 $23,650 $21,250

Projected Figures Nov ‘16 $13,900 $17,500 $8,125 $8,100 $13,800 $8,650 $7,775 $11,675 $12,100 $17,475 Nov ‘16 $16,075 $18,350 $40,000 $12,100 $9,275 $20,825 $23,575 $7,450 $9,275 $11,625 $8,225 $10,700 $8,950 $11,500 Nov ‘16 $22,800 $33,275 $21,600 $10,550 $18,450 $23,275 $9,900 $15,025 $13,900 $21,000 $17,375 $17,300 $14,400 $14,925 $23,400 $17,775 $22,650 $10,900 $17,525 $19,600 $21,700 $19,450

Nov ‘17 $12,000 $14,850 $6,825 $6,875 $11,350 $7,250 $6,500 $10,125 $10,125 $15,125 Nov ‘17 $13,600 $15,050 $33,225 $10,075 $7,700 $17,200 $19,750 $6,225 $7,925 $9,850 $7,000 $9,225 $7,600 $9,750 Nov ‘17 $18,675 $27,575 $18,050 $8,575 $15,675 $19,625 $7,925 $12,475 $11,150 $17,125 $13,975 $13,875 $11,950 $12,500 $19,425 $14,425 $19,075 $9,150 $14,700 $16,225 $18,000 $16,525

Projected Figures Nov ‘16 $8,625 $10,925 $6,100 $6,150 $10,175 $6,425 $5,175 $9,475 $8,925 $13,175 Nov ‘16 $12,275 $12,325 $25,150 $8,450 $6,775 $14,200 $16,825 $5,325 $6,725 $7,700 $5,650 $7,900 $6,850 $7,850 Nov ‘16 $17,725 $24,075 $15,725 $13,750 $7,350 $15,700 $18,675 $7,250 $12,225 $8,800 $16,950 $14,375 $13,175 $11,050 $10,700 $16,675 $15,425 $19,850 $8,675 $14,550 $15,575 $18,925 $17,325

Nov ‘17 $7,325 $8,800 $5,050 $5,150 $8,250 $5,250 $4,350 $8,100 $7,250 $10,700 Nov ‘17 $10,050 $10,075 $21,700 $7,375 $5,500 $12,125 $13,650 $4,375 $5,775 $6,525 $4,700 $6,775 $5,675 $6,375 Nov ‘17 $14,375 $19,725 $12,825 $11,350 $6,025 $12,550 $15,250 $5,775 $10,050 $7,250 $13,600 $11,500 $10,550 $9,200 $8,975 $13,725 $12,300 $15,950 $7,175 $11,750 $12,650 $15,225 $14,125

2012 MODELS DOMESTIC CARS Buick LaCrosse 4D Sedan Cadillac CTS 3.6 4D Sedan Chevrolet Cruze LS 4D Sedan Chevrolet Impala LS 4D Sedan Chrysler 300 base 4D Sedan Chrysler 200 Touring 4D Sedan Ford Focus SE 4D Sedan Ford Mustang base 2D Coupe Ford Taurus SEL 4D Sedan Lincoln MKS 4D Sedan IMPORT CARS Acura TL base 4D Sedan BMW 3-Series 328i 4D Sedan BMW 7-Series 750Li 4D Sedan Honda Accord LX 4D Sedan Hyundai Sonata GLS 4D Sedan 2.4 Lexus ES 350 4D Luxury Sedan Mercedes-Benz E Class E350 4D Luxury Sedan Mitsubishi Lancer ES 4D Sedan Nissan Altima base 4D Sedan Nissan Altima S 4D Sedan Nissan Sentra base 4D Sedan Toyota Camry LE 4D Sedan Toyota Corolla LE 4D Sedan Volkswagen Jetta SEL 4D Sedan TRUCKS BMW X3 XDrive28i 4D SAV Cadillac Escalade base 4D SUV AWD Cadillac SRX Luxury 4D SUV AWD Chevrolet Colorado LT Crew Cab 4WD Z85 Chevrolet Equinox LS 4D SUV FWD Chevrolet Silverado 1500 LT Ext Cab 4D Chevrolet Tahoe LS 4D SUV 4WD Dodge Grand Caravan SE Wagon Ford Edge SEL 4D Utility Ford Escape XLT 4D SUV 4WD Ford Explorer XLT 4D SUV 4WD Ford F150 XLT Supercab Ford Flex SEL 4D Utility Honda CR-V LX 4D Utility AWD Honda Odyssey LX Wagon Honda Pilot EX-L 4D SUV 4WD w/RES Jeep Grand Cherokee Laredo 4D Utility 4WD Jeep Wrangler Unlimited Sahara 4D SUV 4WD Kia Sportage LX 4D SUV FWD Nissan Murano SL 4D Utility AWD Ram 1500 SLT Crew Cab Toyota 4Runner SR5 4D SUV 4X4 V6 Toyota Tacoma Prerunner SR5 Double Cab V6

2010 MODELS DOMESTIC CARS Buick LaCrosse CX 4D Sedan Cadillac DTS 4D Sedan Chevrolet Cobalt LS 4D Sedan Chevrolet Impala LS 4D Sedan Chrysler 300 Touring 4D Sedan Chrysler Sebring Touring 4D Sedan Ford Focus SE 4D Sedan Ford Mustang base 2D Coupe Ford Taurus SEL 4D Sedan Lincoln Town Car Signature Limited 4D Sedan IMPORT CARS Acura TL base 4D Sedan BMW 3-Series 328i 4D Sedan BMW 7-Series 750Li 4D Sedan Honda Accord LX 4D Sedan Hyundai Sonata GLS 4D Sedan Lexus ES 350 4D Luxury Sedan Mercedes-Benz E Class E350 4D Luxury Sedan Mitsubishi Lancer ES 4D Sedan Nissan Altima base 4D Sedan Nissan Altima S 4D Sedan Nissan Sentra base 4D Sedan Toyota Camry LE 4D Sedan Toyota Corolla LE 4D Sedan Volkswagen Jetta SEL 4D Sedan TRUCKS BMW X3 XDrive30i 4D SAV Cadillac Escalade base 4D SUV AWD Cadillac SRX Luxury 4D SUV AWD Chevrolet Colorado LT Crew Cab 4WD Z85 Chevrolet Equinox LS 4D SUV FWD Chevrolet Silverado 1500 LT Ext Cab 4D Chevrolet Tahoe LS 4D SUV 4WD Dodge Grand Caravan SE Wagon Ford Edge SEL 4D Utility Ford Escape XLT 4D SUV 4WD Ford Explorer XLT 4D SUV 4WD Ford F150 XLT Supercab Ford Flex SEL 4D Utility Honda CR-V LX 4D Utility 4WD Honda Odyssey LX Wagon Honda Pilot EX-L 4D SUV 4WD w/RES Jeep Grand Cherokee Laredo 4D Utility 4WD Jeep Wrangler Unlimited Sahara 4D SUV 4WD Kia Sportage LX 4D SUV FWD 4cyl Nissan Murano SL 4D Utility AWD Dodge Ram 1500 SLT Crew Cab Toyota 4Runner SR5 4D SUV 4X4 V6 Toyota Tacoma Prerunner SR5 Double Cab V6 at

Recorded Figures Nov ‘14 $16,200 $20,600 $9,250 $9,250 $15,600 $10,350 $9,200 $13,400 $14,400 $19,250 Nov ‘14 $19,600 $22,850 $46,000 $12,300 $11,150 $23,500 $26,600 $9,650 $10,500 $11,800 $9,600 $12,200 $10,800 $13,150 Nov ‘14 $26,750 $38,700 $24,750 $20,350 $11,850 $19,000 $26,200 $11,000 $19,000 $13,400 $23,500 $19,200 $19,500 $17,200 $18,650 $26,650 $22,200 $26,400 $13,850 $21,700 $20,900 $24,950 $22,650

May ‘15 $15,500 $18,650 $10,000 $9,300 $15,700 $10,150 $9,750 $14,400 $14,000 $19,300 May ‘15 $18,600 $21,000 $41,000 $12,300 $11,250 $21,100 $26,200 $8,800 $10,200 $11,500 $9,200 $12,850 $10,650 $12,700 May ‘15 $26,200 $35,400 $23,550 $19,100 $11,250 $21,000 $25,500 $11,000 $18,600 $14,600 $24,700 $20,000 $20,000 $16,000 $16,700 $25,250 $21,600 $27,600 $12,700 $21,100 $21,500 $25,850 $22,250

Nov ‘15 $14,350 $18,000 $8,600 $7,800 $13,750 $8,300 $8,000 $11,600 $11,950 $16,600 Nov ‘15 $17,100 $18,600 $35,800 $10,650 $8,900 $19,800 $23,200 $7,400 $9,000 $10,300 $7,850 $11,100 $9,200 $10,900 Nov ‘15 $24,300 $32,800 $22,800 $18,550 $10,300 $20,700 $25,400 $10,100 $16,900 $13,700 $23,150 $20,200 $18,500 $15,200 $15,300 $25,050 $21,000 $26,100 $11,700 $20,050 $21,900 $24,900 $22,000

Recorded Figures Nov ‘14 $10,850 $13,050 $5,300 $7,500 $11,000 $6,850 $7,000 $10,500 $11,750 $15,300 Nov ‘14 $15,700 $13,750 $30,400 $9,400 $7,100 $17,000 $20,600 $7,250 $8,000 $9,300 $7,050 $9,500 $8,300 $9,450 Nov ‘14 $20,950 $31,850 $18,550 $16,450 $8,875 $16,400 $21,500 $9,000 $13,000 $9,800 $13,300 $14,400 $13,200 $12,300 $11,250 $18,950 $12,500 $21,525 $9,800 $16,000 $18,500 $22,650 $20,375

May ‘15 $9,900 $12,450 $4,700 $7,300 $9,750 $6,500 $6,550 $11,200 $11,100 $14,550 May ‘15 $14,650 $13,100 $27,650 $9,750 $6,700 $15,100 $20,400 $6,700 $7,600 $8,900 $6,300 $9,450 $7,950 $8,900 May ‘15 $19,150 $28,650 $17,050 $15,100 $8,175 $17,000 $21,000 $8,000 $12,150 $9,600 $13,000 $15,500 $13,000 $11,850 $10,200 $17,850 $11,900 $22,525 $9,000 $15,400 $16,500 $23,100 $19,575

Nov ‘15 $8,700 $10,450 $3,950 $5,850 $7,450 $5,300 $5,200 $9,600 $9,000 $12,250 Nov ‘15 $13,500 $11,700 $24,200 $8,250 $5,250 $14,050 $18,100 $5,000 $6,350 $7,650 $5,200 $8,050 $6,800 $7,300 Nov ‘15 $17,950 $27,400 $16,200 $14,900 $7,375 $16,000 $19,100 $7,150 $10,650 $9,050 $10,600 $14,500 $12,200 $11,700 $9,300 $17,100 $12,050 $21,275 $8,300 $14,100 $16,300 $22,000 $19,475

Projected Figures Nov ‘16 $12,075 $15,150 $7,125 $7,150 $11,625 $7,425 $6,900 $10,475 $10,375 $14,725 Nov ‘16 $14,100 $15,525 $31,025 $9,525 $7,875 $16,750 $19,375 $6,500 $7,775 $8,750 $6,750 $9,725 $7,775 $9,650 Nov ‘16 $19,975 $27,450 $18,650 $15,475 $8,500 $16,775 $20,775 $7,925 $13,650 $10,900 $18,800 $15,950 $14,675 $12,800 $12,750 $20,275 $16,650 $21,050 $9,725 $16,600 $17,400 $20,000 $18,300

Nov ‘17 $10,200 $12,600 $5,875 $6,075 $9,450 $6,075 $5,750 $8,925 $8,525 $12,250 Nov ‘17 $11,775 $12,800 $25,800 $8,350 $6,475 $14,225 $15,950 $5,400 $6,550 $7,300 $5,625 $8,325 $6,525 $8,175 Nov ‘17 $16,150 $22,775 $15,225 $12,875 $6,900 $13,475 $16,975 $6,325 $11,075 $8,775 $15,150 $13,200 $11,900 $10,650 $10,675 $16,575 $13,400 $16,875 $8,100 $13,325 $14,775 $16,150 $15,225

Projected Figures Nov ‘16 $7,550 $8,750 $3,600 $5,400 $6,875 $4,575 $4,525 $8,575 $7,850 $10,175 Nov ‘16 $10,750 $9,800 $21,625 $7,275 $4,725 $11,900 $14,600 $4,325 $5,675 $6,650 $4,650 $6,800 $5,750 $6,350 Nov ‘16 $14,825 $22,200 $12,950 $12,075 $6,075 $13,125 $15,500 $5,750 $9,075 $7,250 $9,000 $11,775 $10,100 $9,750 $7,900 $13,775 $9,800 $16,950 $6,725 $11,550 $13,450 $17,225 $15,600

Nov ‘17 $6,325 $7,100 $3,175 $4,500 $5,700 $3,700 $3,775 $7,175 $6,325 $8,275 Nov ‘17 $8,700 $8,175 $17,750 $6,150 $4,025 $10,075 $11,700 $3,525 $4,875 $5,625 $3,875 $5,875 $4,750 $5,275 Nov ‘17 $11,950 $17,775 $10,500 $9,925 $4,900 $10,750 $12,700 $4,500 $7,650 $5,850 $7,275 $9,550 $8,175 $8,000 $6,625 $11,225 $8,100 $13,650 $5,475 $9,275 $10,900 $13,600 $12,625

11/6/15 3:46 PM


20 • November 16, 2015

DISCONNECTED JOTTINGS FROM For the most part, my sympathy for cab drivers, with the advent of Uber and the like, is limited to such expressions as, “You got what was coming.”

Tony Moorby In almost any city in this country cab drivers are as diverse as their passengers except that the passengers normally speak English, they have a modicum of good manners and moreover, probably know how to get where they want to go! The drivers, on the other hand, have difficulty with English as a second lan-

TONY MOORBY

guage, they only know their way around their Satnav devices and incessantly talk on their cell phones with never a care for the comfort of the person who’s paying the fare. In D.C. recently I hailed a cab from Reagan National Airport to a destination in Silver Spring, Md., which is actually a suburb of Washington, D.C. The driver, who I guessed was of MiddleEastern descent, gave a desultory grunt of welcome and then asked where I was going. Upon my giving the address he frowned into the rear-view mirror, the furrowed lines between his eyes as deep as tramlines, asked “Where is this place?” My retort of “You’re a cab driver – don’t you know?” fell on stony ground as he demanded that I write down the correct address and hand it to him. Between tuts and guttural grunts he entered the destination into his navigation system and sped off into the traffic without care or finesse. When a small traffic

jam blocked our progress he was totally unable to figure a way around it. The car was the archetypal Ford Crown Vic, probably on its afterlife from police service. The suspension would have done justice to a Sherman tank and the transmission flared up in third gear – surprisingly I could hear this over his conversation and gesticulations made while on his cell phone – I thought this was illegal in D.C. but maybe cabbies are exempt. His voice was a cross between a grating transmission and a cat coughing up a hairball. The interior smelled of old tobacco and wet sneakers as my clothes were starting to meld into the vinyl seats because the air conditioning wasn’t working. I was glad and relieved to make it in one piece although my hair looked like Albert Einstein’s owing to the windows having been lowered for the duration. I proffered the smallest tip that was allowed by politeness. I could have

C R O S S WO R D Down

1. Lincoln model 3. Brown shade used on some cars 6. Auto floor item 9. Made in ____ 10. Some tires 11. Hyundai sedan 13. Golf start area 14. ___ Arbor 15. Envoy initials 16. Compact crossover from Ford 18. Pontiac Grand ___ 20. Business inheritor, often 21. Porsche 911 ____ 23. Ford pickup

25. __, the people! 26. Dodge compact 28. British luxury car, 2 words 32. Ford Explorer, e.g. 35. Nissan Xterra ___ 36. Number used in initial speed times 37. Defender or Freelander 39. VW slogan, ____ Auto 41. Bentley had a Mark __ so Jaguar never produced one 42. Problematic situations 44. Compact Subaru 48. First word of “Rock Around the Clock” 49. Car body 50. Chinese auto giant

given a bigger tip but that would have involved some lengthy discourse about courtesy and caring. I do, however, feel sorry for the London Cab drivers who have to learn the streets of London by heart and are not permitted to use a map, navigation device or speak to a controller. He must know every street, cross street on the route (that’s not easy in London as the roads are not on a grid system and more like a labyrinth) and points of interest along the way. This includes pubs, hotels, clubs, embassies, museums and galleries and any other buildings of note. “The Knowledge” is acquired over a period of some 2 ½ to 3 years of examinations (including background checks) and ‘appearances’ before an examiner at various points of learning. The industry has been regulated since the

1800s and most, even old fashioned, rules still apply or at least haven’t been taken off the books. For instance, a cabby should keep sufficient feed on board for the horse. As there are no more horses in the trade, a cabby will keep a single piece of hay or straw in the trunk just so he can say he’s in compliance with the ordinance. The cabs themselves are purpose-built and can ‘turn on a sixpence’ while holding five fares in reasonable comfort. The driver can give you a ride in reverend silence or give you a dissertation on anything from the value of conservative politics to living in a yurt in Outer Mongolia! I’m sure that Uber will have to comply with some or all regulations, but their value has been already proven and is bound to change an industry forever.

To see past columns from Tony Moorby, visit www.usedcarnews.com/columnists/tony-moorby

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1. Designer behind the Maclaren F1 2. Kia sedan 3. Muscle car 4. It’s built for speed, 2 words 5. Ford SUV 6. Famous Ford 7. “__ was saying, ...”, 2 words 8. Fashion sense 12. Altima maker 17. Deceive 19. A zillion 21. Top executive 22. Make a boo-boo 23. Fish eggs collectively 24. British-made car that was bought by BMW 25. Subaru model 27. Rental car class 29. Upscale marque owned by Toyota 30. Classic Porsches 31. They are supplied in a Jiffy

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Solution to the 11/2/15 puzzle 1

33. Function 34. Key word in Subaru ads 38. Brim to protect the eyes 40. Oakland team 43. “Quiet, please!” 45. Cheer leader cheer 46. No matter which 47. Lexus ___

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Solution to this puzzle in the 12/7/15 issue. Call 1.800.794.0760 for a FREE subscription.

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11/9/15 2:14 PM


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USED CAR NEWS

AROUND THE BLOCK

Compiled by Jeffrey Bellant

SALE OFFERS CARS, FOOD, PRIZES

LUNCH TIME: Nia Alailima, from left, John Schreckengast, Jeff Chittick, Tom Smith and Stacey Scarnati enjoy barbecue at Dealers Auto Auction of the Rockies.

Dealers Auto Auction of the Rockies celebrated the auction’s 20th anniversary in early October. Celebrations kicked off with the annual preview BBQ. Troy Merrill with Akron Auto welcomed attendees with his famous barbecue. Mike Dixon and the Trip Wire Band entertained guests while

they ate, reminiscing about the first year at DAA Rockies. Floorplan Xpress sponsored the beer for the event. “It was great to see customers who have been a part of our auction since the first sale in 1995 and to observe how our company has become a part of this great com-

munity,” said Alex Zyla, the auction’s marketing manager. DAA Rockies gave away $5,000 during the event. Guests vied on the basketball court, and were given three chances to make a basket in order to be entered into the drawing. Tom Callahan with Auto Brokers was the winner. DAA Rockies employees were also given their own challenge to guess how many Hot Wheels were in a jar. Alma Morelos, the auction’s fleet/lease inside coordinator, was the winner of the Hot Wheels. The next day more than 1,400 vehicles were auctioned. After the sale, DAA Rockies gave away $15,000, Dick Tadolini with Sunset won $500, Naim Kargar with AFG won $1000, Jaime Twito with The Auto Connection won $1,500, Adnan Sheikh with Mr. Auto Inc. won $2,000, and the grand prize of $10,000 went to Randy Lane with Weld County Auto Sales.

Cox Automotive Receives Honor Cox Automotive was recognized at the Corporate Volunteer Council of Atlanta’s 18th Annual IMPACT Awards as the Project Award winner for the “No Excuses” campaign held in March. The council noted the number of community partners supported by Cox Automotive, team building projects coordinated and volunteers involved in making a difference during the campaign. This included 2,343 volunteers contributing to 10,134 hours to their communities. There were also 195 team-building and Community Relations projects that supported 220 community partners. “This is a huge acknowledgment of our company’s commitment to community as well as a positive and public recognition of our amazing volunteers – they are truly the best,” said Michele Blondheim, Cox Automotive executive director of community relations.

We invite news items and top-quality photos from our readers to be considered for “Around the Block.” Please include the name of a contact person and a telephone number. Send items and photos to: Jeffrey Bellant. Mail: Used Car News, 24114 Harper Ave., St. Clair Shores, MI 48080. Fax: (586) 772-9400 e-mail: jeff@usedcarnews.com

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FILL YOUR CART AT GAA! GREENSBORO AUTO AUCTION Your Inventory Source! 3,000 VEHICLES EVERY WEDNESDAY! Fleet/Lease Sale begins at 9:00 am, Damaged & Disabled Sale at 8:30 am, Dealer Lanes at 10:30 am. Call us or visit our website for up-to-date information at www.greensboroaa.com.

greensboroaa.com 3907 West Wendover Ave. | Greensboro, NC 27409 (800) 772-9898 or (336) 299-7777

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