Page 1

October 6, 2014

ON THE WEB: University, EFG Partner On Think Tank Project

www.usedcarnews.com

SEE OUR AD ON PAGE 19

Pedal Car Auction Tops Expectations

Northwood University and EFG Companies announced a national partnership to host thought leadership forums, develop specialized continuing education programs, conduct joint industry research, and cross-publish content Northwood has also granted EFG Companies a seat on its National Automotive Marketing Advisory Board to represent the Finance & Insurance sector of the automotive industry.

Updated Commercial Vans Offer More

By focusing on design and economy in the latest development cycle, manufacturers are delivering full-size commercial vans with significantly higher residual values and lower ownership costs.

Dealers Use Apps to Conduct Business

Nearly 50 percent of wholesale dealers rely on mobile applications to track and monitor the entire post-purchase process, according to Manheim.

Photo by Ted Craig HOW MUCH AM I BID?: Auctioneer Michael Chambers and former NAAA president Bob McConkey auction off a pedal car donated by Akron Auto Auction as part of a fundraiser at the group’s recent convention. The event raised more than a half million dollars for scholarships. By Ted Craig

National Auto Auction Association members received a lesson in the power of Rush - Dated Material

the auction process during the group’s annual convention. The NAAA auctioned off 14 pedal cars with the goal

of raising $50,000 for the Warren Young Sr. Scholastic Foundation program. The final tally far surpassed that amount.

“I want to say this out loud – $556,800,” said Bob McConkey, an NAAA past president who acted as one Continued on page 20

Used Car Chain Reports Record Results for Latest Quarter CarMax Inc. reported record results for the quarter ended Aug. 31. Net sales and operating revenues increased to $3.6 billion. Used unit sales in comparable stores increased 0.2 percent. Total used unit sales rose 6.3 percent and total wholesale unit sales increased 7.4 percent. CarMax Auto Finance income increased to $92.6 million. Net earnings grew to $154.5 million. The used-car superstore chain continues to grow. CarMax is currently hiring for more than 50 positions for the company’s new store in Raleigh., N.C. This is the ninth CarMax location in North Carolina.

The new Raleigh store, which is more than 50,000 square feet, is located at 8007 Wild Wood Forest Drive. It is scheduled to open in November. CarMax also named Shamim Mohammad to senior vice president and chief information officer. Mohammad will be responsible for the strategic use of technology throughout the company. This includes the development and support of all information systems, establishment of application architectures, efficient infrastructure usage, and information security. Mohammad has been vice president of application development and IT planning since he joined CarMax in 2012.

OUR MISSION IS TO BE A PART OF YOUR SUCCESS. Read more inside. ©2014 Ally Financial. All rights reserved. SmartAuction is a registered service mark of Ally Financial Inc.

AA091323_UCN_SALeadership_Strip_F1.indd 1

01_UCN.indd 1

4/9/14 10:56 AM

9/29/14 4:49 PM


* LOWER BUY FEES ON DEALERBLOCK

6

OPEN-SALE BUY FEES ON DEALERBLOCK October 1 – December 31 SALE PRICE $1 – 9,999 $10,000 – 19,999 $20,000 – 29,999 $30,000 – 39,999 $40,000 – 49,999 $50,000 – 59,999 $60,000 and up

BUY FEE $200 $275 $375 $425 $475 $525 $600

Simple, lower fees. How refreshing. For a limited time, you’ll pay a new simplified buy fee on every vehicle purchased in the open sale on DealerBlock. Not convinced? See for yourself. Log in to ADESA.com today.

© 2014 ADESA, INC.

*New simplified buy fees are lower than previous buy fees in most cases. Offer applies to vehicles purchased in the open sale on DealerBlock, excluding specialty inventory (e.g. RVs, powersports, boats, heavy-duty trucks and equipment, etc.) Administrative fees will be added where applicable. Does not apply to in-lane and LiveBlock transactions. Does not include vehicles purchased in closed sales on DealerBlock.

02_UCN.indd 1

9/29/14 8:53 AM


LJ<;Û:8IÛE<NJÛÛ

F[lgZ]jۃ•Û‡~ÛÛÝÛۀ

Auctions Receive Recognition for Contributions A highlight for many auction managers attending the National Auto Auction convention is receiving awards from consignors. “Everybody loves the hardware,” said NextGear Capital president Brian Geitner. Geitner said dealers understand the amount of effort required to earn the various trophies and plaques on display at auctions because they themselves strive for this kind of recognition. One special award presented at the NAAA convention is the National Independent Automobile Dealers Association’s Auto Auction of the Year. The award is based on contributions to the auction’s community rather than performance metrics. NIADA executive vice president Steve Jordan presented this year’s award to Dealers Auto Auction of Huntsville, Ala., general manager Roger Fields and David Andrews, CEO of the parent group. So far in 2014, the Huntsville auction has given more than $60,000 to 24 different

E

charities, including St. Jude Children’s Hospital, the ALS Foundation, Johns Hopkins, the Huntsville Symphony Orchestra and the Liz Hurley Breast Cancer Fund. Chase Auto Finance also handed out its 2014 Chase Cup for Auction Excellence awards, an annual highlight of the convention The 16th annual Chase Cup award recognizes auto auctions across the country for their exceptional performance in retention, operational efficiency, expense control, accuracy, sales and service delivery. Chase reviewed the performance of 31 of the nation’s best auto auctions with which Chase does business from August 2013 through July 2014. The review examined data measuring how well the auctions handled preparation, sales, invoice processing, transport requests, title processing and other capabilities. ADESA Lexington was Photo by Ted Craig named the winner of EXCELLENCE: Dealers Auto Auction of Huntsville general manager Roger Fields, left, receives a plaque from the Best National Auction Steve Jordan, executive vice president of the National Independent Automobile Dealers Association. Continued on page 18

VERYONE IS BUSY, WRAPPED UP IN

day-to-day business, so much so that we sometimes forget about those people we can affect with an act of kindness or charity. Besides helping you with your business, Santander Consumer USA can give you a chance to show heart – especially during the holiday season – and to make a difference. SCUSA will donate $3 for every SCUSA vehicle purchased,* matched by a minimum $3 from the auction company. Three charitable organizations each will receive a cumulative donation:

October

November

December

* In each Q4 month (October, November and December) every time your dealership purchases a car at auction, a portion of that price will be donated to the selected charities. SC-AD_40116-7_092314

03_UCN.indd 1

9/29/14 5:02 PM


 Ă&#x203A;Ă&#x203A;Ă?Ă&#x203A;Ă&#x203A;October 6, 2014

USED CAR NEWS

NEWS BRIEFS Exeter Increases Warehouse Facility

Exeter Finance Corp. announced that Exeter Funding II, a specialpurpose Delaware limited liability company and wholly owned subsidiary of the company, completed the renewal and extension of its warehouse funding facility. In conjunction with the re-

newal, Exeter increased available capacity to $1.65 billion, a $575 million increase, from its previous facility. The new facility has a three-year term, with a final maturity date of September 2017. Citi acted as structuring agent and administrative agent on the transaction. In addition to Citi, Wells Fargo,

MILESTONES Ohio Independent Automobile Dealers Association executive director James R. Mitchell, 65, died on Sept. 14 after a long battle with brain cancer. Jim M i t c h e l l Mitchell served as the IADAâ&#x20AC;&#x2122;s executive director until 2013, when he retired due to health problems. In 2011, the National Independent Automobile Dealers Association named Mitchell its Association Executive of the Year after bringing the groupâ&#x20AC;&#x2122;s membership to the highest level in its history. Mike Linn, NIADAâ&#x20AC;&#x2122;s CEO Emeritus, recruited Mitchell to take over the struggling group in 2004. â&#x20AC;&#x153;Jim, in a short time, was able to

turn the association around and he built the Ohio IADA into one of NIADAâ&#x20AC;&#x2122;s strongest affiliated state associations,â&#x20AC;? Linn said. Tim Swift, an NIADA past president, said he felt â&#x20AC;&#x153;sincere sadnessâ&#x20AC;? over Mitchellâ&#x20AC;&#x2122;s death, adding Mitchellâ&#x20AC;&#x2122;s passion is what distinguished him as a top association executive. â&#x20AC;&#x153;When he took over that association, they had nothing,â&#x20AC;? Swift said. â&#x20AC;&#x153;They had no money. Membership was down. He worked the first couple or three years out of his briefcase in a car.â&#x20AC;? C R O S S WO R D by Myles Mellor

PAGE 29

Goldman Sachs, Deutsche Bank and forms as well. Customers can view run lists, Barclays are lenders in the facility search vehicles by year/make and BSCAmerica Introduces App model, and bid on vehicles via siBSCAmerica, the parent company mulcast sale. The mobile app also has a VIN of Bel Air Auto Auction and Tallahassee Auto Auction has announced scanning capability, and allows a the development of a mobile app dealer to order and send condition that allows dealers to access auction reports to the dealership. information, perform search functions and purchase vehicles online Another Auction Joins ServNet from their mobile devices. ServNet has announced the addiThe new app is a companion to tion of Winchester Auto Auction to BSCAmericaâ&#x20AC;&#x2122;s website. the ServNet Auction group. The app will be available in early The auction is located in Bunker October for IOS in the iTunes app Hill, W.Va. It is owned by the Angelstore. The app will be available icchio family, also owners of Pittsshortly afterward for Android plat- burgh Auto Auction. Published By General Media LLC USED CAR NEWS (ISSN 1555-7413) is published at 24114 Harper, St. Clair Shores, MI 48080 Phone: 586-772-5200 or 800-794-0760 Fax: 586-772-9400 www.usedcarnews.com Charles M. Thomas Founder (1947-2002) Lynda R. Thomas, Publisher Colleen Fitzgerald, General Manager Editorial: Ted Craig, Managing Editor Jeffrey Bellant, Staff Writer Contributing Writers: Ed Fitzgerald, Jenny King, Sheila McGrath Columnist: Tony Moorby Advertising: Shannon Colby, Account Manager Megan Frump, Account Manager Marie Hingst, Account Manager Circulation: Helen Thomas Production: Josie Godlewski, Media Manager Tim Montie, Graphic Designer â&#x20AC;&#x201D;â&#x20AC;&#x201D;â&#x20AC;&#x201D;

)&ĹşÉ&#x;ŲŰÉ&#x;É&#x;É&#x;Ć&#x20AC;É&#x;É&#x;É&#x;)ĹşÉ&#x;Źų

Used Car News is published the first and third Monday of each month. Subscribers: We print advertisements as sent to us by auctions and other advertisers. It is not possible to verify the correctness of listed vehicles in auction ads. Most lists are partial and all lists are subject to last minute changes by auto auctions, so before travelling a long distance for a particular auto auction event, contact the auction by telephone for a fax of vehicles in the sale. Used Car News assumes no guarantees or liabilities concerning the accuracy of any advertisements. All Rights Reserved. Reproduction in any form is prohibited without the written consent of the publisher. É&#x;  É&#x; É&#x;  Please submit clear, legible copy. Payments from first time advertisers must accompany the insertion order. Distribution is guaranteed by U.S. Postal Carriers. The advertising reservation deadline is 5:00 p.m. Friday, 10 days prior to the issue date. Camera ready ads must be received by noon on Monday prior to the issue date.

Join the Conversation! Visit Used Car News online at www.usedcarnews.com or scan this QR code with your smartphone to be taken directly to the website.

04_UCN.indd 1

9/29/14 3:24 PM


LJ<;Ă&#x203A;:8IĂ&#x203A;E<NJĂ&#x203A;Ă&#x203A;

Ă&#x203A;

Ă&#x203A;

Ă&#x203A;

Ă&#x203A;

F[lgZ]jĂ&#x203A;Â&#x192;Â&#x2022;Ă&#x203A;Â&#x2021;~Â Ă&#x203A;Ă&#x203A;Ă?Ă&#x203A;Ă&#x203A;Â&#x201A;

Dealer Challenges Election Results in Failed Mayoral Bid By Jeffrey Bellant

Alabama dealer Anthony Underwood is challenging the results of his Aug. 26 loss in the mayoral election of Bessemer, Ala. The certified results had incumbent Mayor Kenneth Gulley winning by a wide margin, with 3,432 votes, or about 60 percent. Underwood was second with 2,290 votes, and a third candidate, received 63 votes. Despite the margin of victory, Underwood, who once served as president of the National Independent Automobile Dealers Association, was challenging the results at press time. Underwood â&#x20AC;&#x201C; who did not return a call for comment â&#x20AC;&#x201C; had originally sought a recount, but missed the deadline. He failed to file the recount in time and pay the $10,000 deposit required. City Attorney Shan Paden said there was a change in the type of voting machine used in the election, but they caused only short delays in one or two polling stations. â&#x20AC;&#x153;I donâ&#x20AC;&#x2122;t think there were

any major issues with the election,â&#x20AC;? Paden said. He said as far as the challenges go, the city is required to certify the vote on Sept. 2. At that point, there is a five-day period â&#x20AC;&#x201C; not counting weekends â&#x20AC;&#x201C; in which someone can file to contest the election. In this case, it had to be filed with the city clerkâ&#x20AC;&#x2122;s office by 5 p.m. Sept. 9. But as they were canvassing the vote, Paden said, Underwood brought in a petition for a recount â&#x20AC;&#x201C; different from a contest. Alabama law requires that when a petition for recount is filed, the city council has to post the cost of a recount and the person contesting has to post that security prior to the recount. â&#x20AC;&#x153;If the vote recount were to change by such a degree that would change the result of an election,â&#x20AC;? Paden said, â&#x20AC;&#x153;that is grounds for contesting an election.â&#x20AC;? The problem for Underwood is that the recount had to be conducted before the 5 p.m. deadline on Sept. 9, Paden said. He filed the petition for a recount on Sept. 2. So the City Council set the

File photo ELECTION CHALLENGE: Alabama dealer Anthony Underwood ran for mayor in Bessemer, Ala., but came up short on election day. The city attorney said Underwood is moving forward with plans to challenge the results.

estimate cost of the recount at $10,000 that same evening, Paden said. He informed Underwood that the security would have to be posted by that Thursday, Sept. 4, at noon, to give the city sufficient time to organize and set up a recount. â&#x20AC;&#x153;We did not hear from him by noon on Thursday,â&#x20AC;? Paden said.

The city extended that time to noon on Friday, but Underwood missed that deadline, too, Paden said. So even though Underwood came in only a few minutes late on Sept. 5, his request was rejected, Paden said. Paden said since the deadline had already been extended 24 hours, the city held firm on the second

deadline. Paden said at press time Underwood was going ahead with his contest of the election to get the results thrown out. Despite the contested election results, Paden said he has no ill feelings toward Underwood. â&#x20AC;&#x153;He ran a hard-fought race,â&#x20AC;? Paden said. â&#x20AC;&#x153;Iâ&#x20AC;&#x2122;ll give him that.â&#x20AC;?

The only finance company you canâ&#x20AC;&#x2122;t afford to live without! §

Longer terms

§

Compliance checking

§

Broader funding policies

§

Contract printing

§

Newer vehicles

§

Fast funding

§

Higher advances

§

Quick approvals

â&#x20AC;&#x153;I opened my business in 1998 with about 15 different lenders and selling around 30 cars a month. In 2004 most of the lenders dried up and so did my volume and cash flow. My first Portfolio Profit Express check was $47,000. Credit Acceptance not only saved my dealership, itâ&#x20AC;&#x2122;s allowed me to increase my sales. The program has been life-changing for me and my customers.â&#x20AC;?

Joe Kaisk

Magic City Motorcars (OH)

 & &   | 800.873.0512 | creditacceptance.com

05_UCN.indd 1

9/29/14 4:03 PM


Â&#x192;Ă&#x203A;Ă?Ă&#x203A;Ă&#x203A;F[lgZ]jĂ&#x203A;Â&#x192;Â&#x2022;Ă&#x203A;Â&#x2021;~Â Ă&#x203A;

LJ<;Ă&#x203A;:8IĂ&#x203A;E<NJ

FIX NASTY

SCRAPES FOR LITTLE SCRATCH See how easy it is to restore that like-new finish in just an afternoon. Watch our online how-to videos to show you how.

New Leader Looks to Build up Group By Jeffrey Bellant

A longtime dealer has taken the reins of the Louisiana Independent Automobile Dealers Association. Dwight Tambling, executive director of the Louisiana IADA, took over the group this year and hopes to restore some luster to the group. The Louisiana ;oYqf] association had KYeZdaf_ been without an administrative leader for about a year before Tambling took over. Tambling had been serving on the associationâ&#x20AC;&#x2122;s board of directors over the years. â&#x20AC;&#x153;Iâ&#x20AC;&#x2122;ve been in the used-car business for more than 30 years,â&#x20AC;? said Tambling. He was a used-car manager at a Toyota dealership in Baton Rouge, La., for 28 years. Tambling now owns Dwight Tambling Auto Brokers LLC. Since he knows what dealers go through, Tambling feels he can help address their needs as the association leader. â&#x20AC;&#x153;I had been on the board for the

year, but we didnâ&#x20AC;&#x2122;t have a director,â&#x20AC;? he said. â&#x20AC;&#x153;We needed one in the worst kind of way. â&#x20AC;&#x153;The association was idle and I didnâ&#x20AC;&#x2122;t like where it was headed.â&#x20AC;? Andrew Caldecott, executive director of the Mississippi IADA, recruited and encouraged Tambling to apply for the leadership opening. Tambling observed what Caldecott has done for that stateâ&#x20AC;&#x2122;s usedcar dealers. â&#x20AC;&#x153;Heâ&#x20AC;&#x2122;s a great guy and does a great job,â&#x20AC;? Tambling said. The Mississippi and Louisiana associations hold a joint convention each year and Tambling worked with Caldecott on this yearâ&#x20AC;&#x2122;s event. â&#x20AC;&#x153;But Andrew did about 99.9 percent of the work,â&#x20AC;? Tambling said. â&#x20AC;&#x153;I was in his shadow trying to learn the ropes. I really liked what he did.â&#x20AC;? Tambling said what he saw in Caldecott was different from the past leadership of the Louisiana group, where some folks had focused more on promoting themselves than the dealers. Tambling said all of his friends are dealers and he felt they deserved better than what they were getting. The membership had dwindled to 125 dealers, but after Tamblingâ&#x20AC;&#x2122;s first month on board, more than two dozen dealers signed up.

8&163$)"4&#6:)&3& 1":)&3&"$$06/54

7%,%44(%$%!,%2

#/.4).5%4/#/,,%#4

QU AL

E

E

AN C

G

ASSUR IT Y O .E .MR. COLO H MA T C UA RANTE

Paint pens >>> ½ oz and 2 oz bottles >>> 12 oz spray cans Ready-to-spray pints, quarts and gallons

Automotivetouchup.com

888-710-5192

06_UCN.indd 1

$"--/08

 XXXTEBJODOFU

1SPWJEJOH$BQJUBMUP#)1)%FBMFST/BUJPOXJEF4JODF

9/29/14 3:00 PM


80% OF SALES ARE MADE ON THE 5TH TO 12TH CONTACT

DEALERSOCKET ILM USERS AVERAGE A 20-30% INCREASE IN ONLINE SALES

CONFIRMED APPOINTMENTS SHOW UP

INCREASE IN SALES USING DEALERSOCKET

WE ARE AUTOMOTIVE WeAreAutomotive.com

TM

SIZE DOESNâ&#x20AC;&#x2122;T MATTER. CRM BUILT FOR BIG AND SMALL DEALERSHIPS. Schedule a demo today to discover how our product suite will increase your sales and keep your store compliant.

DEALERSOCKET.COM

866-421-9780

07_UCN.indd 1

9/26/14 2:12 PM


PAGE 8 - COMPLIANCE FOCUS

Products, Vendors, Complaints Draw Compliance Scrutiny By Jeffrey Bellant and Ted Craig

The Consumer Financial Protection Bureau is proposing to oversee larger nonbank auto finance companies for the first time at the federal level. Currently, the bureau supervises large banks making auto loans, but not nonbank auto finance companies. Under the Dodd-Frank Act, the CFPB has the authority to supervise certain nonbanks it defines through rulemaking as “larger participants” in a market. The proposed rule would generally allow the bureau to supervise nonbank auto finance companies that make, acquire, or refinance 10,000 or more loans or leases in a year. The CFPB estimates that about 38 auto finance companies would be subject to this new oversight. These companies originate around 90 percent of nonbank auto loans and leases, and in 2013 provided financing to approximately 6.8 million consumers. CFPB Director Richard Cordray offered remarks at an auto finance field hearing in Indianapolis on Sept. 18 and addressed some of the pressing issues. He said extending coverage to nonbanks was done in part to create fairness between various finance sources. “The proposal is needed to level the playing field for banks and nonbanks in the auto lending market,” Cordray said. “We already supervise the auto lending practices of banks with more than $10 billion in assets, and this step would extend our supervision to larger nonbank companies as well. It should not matter whether you get a loan or lease from a company that has a banking charter versus one that does not – every auto lender should be following the law and be subject to the same level of oversight.” Questioning Methodology Cordray said the bureau released a white paper on its methodology for determining whether a lender is following fair lending laws. Shaun Petersen, general counsel to the National Independent Automobile

…ÛÛÝOctober 6, 2014

08_UCN.indd 1

Dealers Association, attended the event. He said more clarity is still needed. “I think there are a lot of unanswered questions with respect to the CFPB’s methodology,” he said. “The biggest problem I had with the event was that they released the paper the night before the hearing, which didn’t give people enough time to go through it before the hearing. I’m still analyzing it.” Petersen said someone raised what he felt was the biggest philosophical issue – how can the bureau find disparate impact at the portfolio level when none exists at the retail level? Working with Vendors For dealers, compliance touches on every aspect of their business, even beyond the cars they sell. David Bafumo, who works in financial products and services, said some people feel the CFPB has not been transparent about what they are looking for in terms of compliance. But during a conference earlier this year, Bafumo said that’s not the case with financial products. “My experience from the financial products side is that they’ve been very clear about their intentions,” he said, “and it goes back to 2012.” At that time, they provided guidance on addressing third-party vendors: pick a good one. The reason is the dealer will be held responsible for their customers’ experience with that product. “You’re not off the hook,” Bafumo said. Still, dealers cannot spend 100 percent of their time fretting over every vendor with the same amount of attention. It’s the products that customers interact with most that have the highest risk of causing a customer complaint, Bafumo said. At a bare minimum, dealers must conduct due diligence on their vendors. Bafumo said you must document that the vendors can do what they say they’re going to do, that they actually do what they say and they have their own internal compliance system. Regulators also expect

Photo by Jeffrey Bellant COMPLIANCE: Shaun Petersen (left) and Dave Sierk serve on a panel earlier this year discussing compliance issues. Sierk is optimistic about the industry’s ability to respond to the new compliance challenges.

dealers’ agreements/contracts with vendors to have a clause or language that addresses compliance obligations, Bafumo said. If those are not met, the language must show that dealers have the ability to terminate the deal and take action. “You need a lawyer for that, to make sure your agreements are (vetted),” he said. Bafumo said a system to monitor and fix a problem involving that service or product is also needed.

said. For example, if a seller claims that a service contract – at $14.95 a month – costs only pennies a day, does that mean they included the interest over the length of the contract? If they didn’t, the figure will be much different. Regulators are also going to look at who is sold products, Bafumo said. He told dealers that every customer should get the same opportunity to buy the same products at the same prices. Offering only certain customers certain products, or Selling Add-on Products charging one group of cusThe bureau also put out an tomers a different price than add-on products bulletin re- another, will land a dealer in quiring those who sell them hot water. to have: accurate marketing materials; documentation Handling Complaints requirements regarding how The CFPB has also warned people are paid for selling dealers in another way products; evidence of train- about who it will target. ing for those who sell the Compliance consultant product; and how dealers Dave Sierk, president of and vendors handle product CarComply, said handling cancellations. customer complaints are a “That’s your responsi- huge focus of the CFPB. bility,” Bafumo told dealIn the past several years, ers. “They need to be re- the attention was on the viewed by you. You also deal jacket, Sierk said. Over need to document that you the years, however, sevreviewed them.” eral companies have adDealers also have to be dressed these problems careful how their employ- with programs that tighten ees present a product like up the deal. a service contract, Bafumo Now the target is a com-

plete compliance system, which vendors are also addressing. Sierk added that many times it’s not even the product that’s necessarily been the problem. “What the bureau is attacking is the marketing material and how the product is being described to the customer,” Sierk said. Dealers should have training programs in place that give dealers safe harbor if a rogue employee doesn’t follow protocol. “The bureau has said ‘complaints are our compass,’” Sierk said. “So they use complaints as a way to instruct their enforcement action and find who they are going to target. “Right now, the key is for dealers to find a way to have a compliance management system,” Sierk said. He has had discussions with many industry leaders about creating full compliance management systems that dealers can operate without a lot of difficulty. Sierk said one goal is developing separate products for small, medium or large dealerships. “Everybody’s cost conscious, so everybody doesn’t Continued on page 10

NEXT ISSUE: SALVAGE FOCUS www.usedcarnews.com

9/29/14 4:24 PM


AUTOMOTIVE PAYMENT ASSURANCE TECHNOLOGY AND GPS TRAINING FROM THE PEOPLE WHO PIONEERED IT.

Join PassTime and Hudson Cook, LLP for Payment Assurance and GPS Device Compliance Training! Arm yourself with the information you need, directly from industry leaders. • Discuss how GPS can effectively help manage your portfolio • Federal and state regulations • Device best practices

EXPERIENCE 1ST-OF-ITS-KIND TRAINING FROM THE BEST!

Industry leader in GPS tracking and Automated Technology Solutions.

ne of the nation s most trusted law rms for consumer nancial services issues

CALL 800-828-1564 TODAY TO JOIN A TRAINING SESSION!

09_UCN.indd 1

9/29/14 5:18 PM


~‡ÛÝÛÛF[lgZ]jۃ•Û‡~Û Carolina_UCN Oct7-Halloween.pdf

LJ<;Û:8IÛE<NJ 1

9/25/14

4:04 PM

Compliance want to buy the same (level of product),” he said. “Momentum is building and solutions are emerging.”

Evolving Requirements One reason compliance is scary is that the requirements are evolving, so they haven’t always been clear. Sierk said the same type of fears existed when the Internet was new and dealers adjusted. “But the people who embraced the Internet and technology – guess what? – they’re doing the best,” Sierk said. “They’ve improved, grown and gotten bigger.” Tracking complaints is difficult because dealers have different systems. A lot of times, those are based on trusting employees to log complaints and hoping those complaints move up the chain. “But the CFPB wants to hear the voice of the consumer (in those complaints),” Sierk said. “Not the sales manager filtering or deciding whether it’s a complaint or not.” Having tools that log a complaint and a system to respond to it is important. But Sierk said that’s only half the issue. “Now you have to resolve the complaint and then you have to show how you’re going to remediate the complaint in a manner that the bureau will find acceptable,”

C

M

Y

CM

MY

CY

CMY

K

– Continued from page 8 Sierk said. He urges dealers to embrace a broad definition of “complaint” that would include simple inquiries and questions. “Because the bureau has said that a pattern of inquiries and questions can show complaints that are being bred for the future,” Sierk said. One example would be a customer asking when her first payment is due. It may not seem like a problem, but if 15 or 20 of these questions arise in a given month, then there is a problem to address. “Do I have an F&I manager who’s not disclosing a contract term,” Sierk said. “Do I need training or do I have a person who’s not suitable to be working with these customers? Dealers who do this followthrough are learning a lot about their business. “For a long time, we’ve had a lot of lawyers scaring people to death,” Sierk said. In response, the industry developed systems to address the challenges of red flags and safeguards, so it can do the same again. “People are going to get through these compliance issues and it’s going to make the strong dealers stronger and it’s going to help the emerging dealer put himself on the stage by being transparent with customers,” Sierk said.

HUNTING FOR 4WD AND AWD? Lock ADESA in your sights ADESA Kansas City sale Tuesday, October 14 at 9:30 a.m. CT

Win a Gun Safe and other prizes!

ADESA Dallas sale Wednesday, October 15 at 2 p.m. CT ADESA Dallas sale Thursday, October 16 at 9:30 a.m. CT ADESA Colorado Springs sale Thursday, October 16 at 10 a.m. MT

© 2014 ADESA, INC.

Can’t make it to the sale? Join the bidding LIVE, online at ADESA.com.

10_UCN.indd 1

ADESA Colorado Springs 10680 Charter Oak Ranch Road Fountain, CO 80817 719-391-6600

ADESA Dallas 3501 Lancaster-Hutchins Road Hutchins, TX 75051 972-225-6000

ADESA Kansas City 15511 ADESA Drive Belton, MO 64012 816-525-1100

9/29/14 4:23 PM


DEFENDER 2.0

Copyright © 2014 Skypatrol, LLC. All Rights Reserved

ISN’T IT TIME YOU HAD A GPS HERO?

Best Vertical Platform *M2M Evolution Conference Battle of the Platforms

Mitigate Loss l Boost Portfolio Performance • One-click (patent pending) secure repo mode • Text or email payment reminders to your borrowers POWERED BY

• Innovative mapping tools featuring street view • With our competitive pricing you’ll be pleasantly surprised

You have a choice, now choose the best. SEND US A SIGNAL AND WE’LL SEND YOU A HERO

11_UCN.indd 1

|

Partner Program-Member

800.369.5007

|

www.skypatrol.com/defender

9/26/14 2:10 PM


~ÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

Creditors Face Domino Threat

Rising U.S. subprime auto lender competition and an increase in start-ups means problems at one lender could quickly spread to others, reported ratings agency Fitch. The risks to the sector mean that most subprime auto transactions would not earn higher investmentgrade ratings and should be capped. Fitch rates transactions from just three of the nearly 20 active subprime auto lenders: GM Financial, Santander Consumer USA and Ally Financial. The intensification of lender competition is particularly important now, as many auto finance companies depend on securitizations for their funding needs. Those lenders that have become overly reliant on securitization face excessive exposure to market volatility, which could ultimately affect investors and customers. Media reports compared this expansion with the subprime mortgage market in 2006 and 2007. In Fitch’s view, this comparison is a difficult one to make as the subprime auto market is much smaller than the subprime mortgage market; automobiles depreciate and their prices have a much smaller impact on the overall economy. However, headline risk or increased regulatory pressure could result in the withdrawal of cred-

it lines and, in some cases, private equity support from one or several lenders subprime auto lenders simultaneously. Fitch points out that a similar event occurred in the late 1990s in the subprime auto, equipment leasing and franchise lending markets. Fitch is not confident that, in this scenario, larger lenders would step in. The agency believes some smaller lenders could be left stranded and their borrowers could be under serviced. There is some reason for concern about the near future of auto finance, according to Transunion. Auto loan delinquency rates increased more than 9 percent in the second quarter versus the same period last year while auto loan debt rose for the 13th straight quarter at the midpoint of 2014. TransUnion also found that both delinquency rates and debt levels rose for all age groups during the second quarter. The auto loan delinquency rate (the ratio of borrowers 60 days or more delinquent on their auto loans) increased to 0.95 percent in the second quarter, up from 0.87 percent in the second quarter of 2013. However, auto loan delinquencies dropped on a quarterly basis from 1 percent in the first quarter.

Real Time Location - 100X More Data - Continous Updates

Better. Faster. Smarter.

TM

Specializing in GPS Tracking for

Buy Here Pay Here and Vehicle Finance.

The PositionPlus Difference One Second Locate (no spinning) Address Verification Impound Notification Non Reporting Units Notification Frequent Stops Report

Vehicle Abandonment Alert

Schedule Reports

GPS.com/UCN Schedule a FREE Demo Today... Toll Free (844) 477-7587

12_UCN.indd 1

9/29/14 12:49 PM


13_UCN.indd 1

9/29/14 8:54 AM


~ÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

Dealer’s Loans Bring Down Bank

BB&T

NORFOLK, Va. (AP) – A lawyer, his Norfolk law firm and their insurance company have settled allegations of gross negligence and conflicts of interest stemming from the collapse of the Bank of the Commonwealth. Under the settlement, attorney Richard Tavss of Virginia Beach, the law firm Tavss Fletcher, and Minnesota Lawyers Mutual Insurance Co agreed to pay a $1 million penalty to banking regulators. The Federal Deposit Insurance Corp. released a copy of the settlement agreement after the penalty was paid, The VirginianPilot reported. Tavss denied the allegations in court filings. He and his lawyers have declined to comment. The FDIC had alleged that Tavss and the law firm closed on loans to used-car magnate Charlie Falk while knowing that the bank’s board of directors hadn’t approved them. Falk later defaulted on the loans. The FDIC also had alleged grossly negligent acts on other bank loans that Tavss and one of his law partners, A.T. Mayo, were involved in. The FDIC said that Tavss and his law firm collected nearly $2 million in legal fees from the bank in the two years prior to its collapse in 2011.

Tavss was a longtime board director at the bank’s parent company, Commonwealth Bankshares, and served as its chairman after Edward J. Woodard Jr. was forced to step down as president, CEO and board chairman. Woodard, his son T. Brandon Woodard and Stephen Fields are serving prison sentences following their convictions in May 2013 on charges of conspiring to defraud the bank out of $71 million before it collapsed. The FDIC filed a lawsuit against Woodard, Tavss, and eight other members of the bank’s board seeking at least $11 million in damages, the newspaper reported. So far, the bank’s failure has cost the FDIC $302 million, according to the most recent balance sheet summary posted on the FDIC’s website. Richmond accountant James Poti accepted a two-year prohibition from practicing before the Securities and Exchange Commission as a result of inadequate audit work he performed for the bank in 2008, according to SEC filings. The FDIC also has recovered $540,000 from Virginia Beach real estate appraiser Bruce Hatfield and his insurance company. Hatfield was accused of questionable appraisals.

Can someone, for the love of profitability, tell me how to turn more of my subprime apps into cash?

14_UCN.indd 1

9/29/14 12:52 PM


15_UCN.indd 1

9/26/14 2:09 PM


~ƒÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

NAAA Economist Expects Strong Sales in 2015 By Ted Craig

BOSTON – Bottom line for the economy: better times are ahead. That was the message economist Ira Silver delivered to attendees at the National Auto Auction Association convention. “The potential for growth is there,” Silver said. “We just haven’t seen it.” Silver said most of the economy has been slow to recover following the recession, except the auto industry. “The auto industry has had a normal recovery,” he said. This year he expects the overall economy to grow less than 3 percent, due to the exceptionally cold winter in the first quarter. The slow growth has been a challenge, but the upside, Silver said, is there is less of a chance of a major setback than if the economy heated up quickly. A lack of jobs has been the main damper on the economy. Silver said recent job growth has picked up to the point that it should create a virtuous circle of hiring and growth. Companies have the funds to pay for this growth. Corporate America is sitting on

a stockpile of cash and can borrow even more at low rates. “Easy money is everywhere and it’s here to stay,” Silver said. Consumers are in good shape as well. Household balance sheets are better than they have been in decades as consumers have reduced debt in the past five years. Meanwhile, household wealth has grown as stock and home prices are back at pre-recession levels. “Once households decide to spend, they have the ability to spend,” Silver said. Another factor in favor of economic growth is the domestic energy boom. “I’ve always worried about gasoline prices killing an economic recovery,” Silver said. “That’s been taken out of the mix.” Oil prices remain low even though the largest oil producing areas have seen incredible turmoil in the past year. Some experts even expect gas prices to drop below $3 a gallon. Auto sales still have room to grow in this positive economic outlook. While sales are back to 16 million a year, Silver points out the population has expanded during that time. Sales per 100 drivers over the age

Photo by Ted Craig POSITIVE OUTLOOK: Economist Ira Silver delivers good news to members of the National Auto Auction Association as he foresees stronger growth in the next year.

of 16 remains below the historical average, he said, so the market could handle 18 million new-car sales. There is also potential for growth on the used side, Silver said. But this requires lower prices. Prices are expected to decline as more inventory comes to the market in the next year.

One area Silver is unconcerned about is the effect of this year’s elections. The largest potential change is the Senate majority shifiting to the Republicans. “If the Republicans take the Senate, they will do even less than they do now,” Silver said. “That’s usually good for the economy.”

IMETRIK GPS SOLUTIONS

A GLOBAL LEADER IN ASSET MANAGEMENT AND PAYMENT ASSURANCE TECHNOLOGY Leading the Industry with 3.5G Technology No Renewal Fees

1-866-276-5382 imetrik.com

16_UCN.indd 1

9/29/14 3:35 PM


Shift your sales into overdrive.

We help you speed to a faster sale. At TD Auto Finance, we know that delivering a great customer experience drives higher profits. That’s why our credit team is on hand to make prompt decisions and help your customers quickly get the financing they need. From retail financing to remarketing services, we’re here to help.

To learn more, call 1-800-200-1513 or visit tdafdealer.com ®

The TD logo and other trade-marks are the property of The Toronto-Dominion Bank.

0007779_M4637_3C.indd 1

17_UCN.indd 1

9/12/14 2:36 PM

1

9/29/14 10:10 AM


~Â&#x2026;Ă&#x203A;Ă?Ă&#x203A;Ă&#x203A;F[lgZ]jĂ&#x203A;Â&#x192;Â&#x2022;Ă&#x203A;Â&#x2021;~Â Ă&#x203A;

LJ<;Ă&#x203A;:8IĂ&#x203A;E<NJ

For Cars, Trucks and Vans

SIMPLY STOPS OIL SMOKING!

SmokeLess Motor Oil

Money Back GUARANTEE

North Americas #1 Seller Because it WORKS!

NAAA Honors Late Pioneer

ENTEK Smokeless Motor Oil is used by more automotive professionals than any other similar product.

ENTEK dramatically reduces Hydrocarbon & Carbon Monoxide emission!

 $    $ !" "    $  $         $      !$  $ "   #   ""         

Entek Smokeless Oil has been specially designed

With the purchase of ENTEK SmokeLess Oil, you have purchased more than good oil, you have purchased guaranteed GREAT RESULTS!

to retard oil burn off in older engines and provide maximum protection against engine wear.

WEB SITE SAVINGS WWW.SMOKELESSOIL.COM

ENTEK Corporation

ee

oll Fr Call T

      Ordering 1 888-670-4300  1 888-251-5585      """%   

TRIBUTE: Raymond C. Nichols, right, presents the National Auto Auction Associationâ&#x20AC;&#x2122;s Pioneer Award to Shannon and Lucy Meadows. The award was given posthumously to Don Meadows, the first CEO of Auto Auction Services Corp.

We Buy Open Bankruptcies (7&13!) We Buy the First Time Buyer

100% Non-Recourse We Buy Deeper Than Our Competition!

CURRENTLY LICENSED IN: IA, IL, IN, KS, MI, MN, MO, NE, OH, PA, and WI

Contact Joe for more information: jruhland@securityal.com PH: 888.874.7579 FAX: 763.559.7549 WEB: www.securityal.com

CHECK O OUR A UT LL NEW WEBSIT E!

CONGRATULATIONS WINNERS! Chase Cup for Auction Excellence 2013-2014 Chase proudly salutes these auctions whose exceptional results have earned them recognition as â&#x20AC;&#x153;best of the best.â&#x20AC;?

BEST NATIONAL AUCTION PERFORMANCE ADESA Lexington BEST REGIONAL PERFORMANCE

BEST NATIONAL PERFORMANCE

NORTHEASTERN Manheim Pittsburgh

JAGUAR SALES Manheim Dallas

SOUTHEASTERN ADESA Lexington

LAND ROVER SALES Manheim Riverside

MIDWESTERN Columbus Fair Auto Auction

MAZDA SALES Manheim Seattle

CENTRAL Manheim Denver

SUBARU SALES Manheim Seattle

WESTERN Manheim Seattle

DOUGLAS F. WININGER MEMORIAL AWARD BEST NATIONAL PERFORMANCE: SERVICE DELIVERY Manheim Orlando Š 2014 JPMorgan Chase Bank, N.A. Member FDIC. All rights reserved. (14-538) 08/14

18_UCN.indd 1

Don Meadows was posthumously presented the National Auto Auction Association Industry Pioneer Award during the groupâ&#x20AC;&#x2122;s recent convention. Accepting the award was Donâ&#x20AC;&#x2122;s wife, Shannon and his daughter Lucy Meadows. Meadows, was the CEO of Auto Auction Services Corp. He died Dec. 10, 2012. The Industry Pioneer Award is given to persons who have worked in the wholesale motor vehicle industry and/or NAAA. The award is

presented to individuals who have brought innovation and enhanced methods of improving services to remarketers through NAAA member auctions. Raymond C. Nichols, CEO of BSC America Companies, presented the award. Nichols helped recruit Meadows for AASC. â&#x20AC;&#x153;Those were interesting and sometimes challenging times, and it took a very diplomatic and knowledgeable person to lead, develop and build that industry-owned entity,â&#x20AC;? Nichols said.

Awards - from page 3 Performance, in addition to being recognized for delivering the best regional performance in the Southeast. Manheim Orlando was awarded the Douglas F. Wininger Memorial Award for Best National Performance Service Delivery, an award that recognizes outstanding service in measurable areas such as transportation management, sales, invoicing and other operational measures. Manheim Seattle received a number of national and regional honors, including best performance in the West and best national performance in Mazda and Subaru sales. A pair of auctions received special praise for their highline sales. Manheim Dallas won best national Jaguar sales, while Manheim Riverside won best sational Land Rover sales. Winners for best regional performance were: Manheim Pittsburgh (Northeastern); Columbus Fair Auto Auction (Midwestern); and Manheim Denver (Central). NextGear Capital took its award winners out on a cruise of Boston harbor and handed out the â&#x20AC;&#x153;hardware.â&#x20AC;? The auction winners included:

Southern Auto Auction, East Windsor, Conn., in the Large Market category; Harrisburg Auto Auction, Mechanicsburg, Penn., in the Medium Market; and ABC Bowling Green (Kentucky) in the Small Market category. The award for Remarketer of the Year went to Akron Auto Auction in Ohio. This was the second year of the NextGear Capital Auction Partners Awards, with the inaugural event held at last yearâ&#x20AC;&#x2122;s NAAA event in Indianapolis. The Operational Excellence Awards are presented to the auctions that demonstrate excellent efficiency, top sales retention and overall operational performance, and most effective response to the needs of NextGear Capital. The Remarketing Excellence Award recognizes the auction that demonstrates the highest percentage of sales recovered based on percentage of valuation of each vehicle, the best throughput performance (number of days from when a vehicle is at the auction to days sold), and the best sales follow-up (efficient timing on getting proceeds of sales to NextGear Capital).

9/29/14 5:14 PM


260-B-BBU-Ad-9x13-UsedCarNews.pdf

1

7/30/14

4:03 PM

THINK EASIER Get the values and data you need to make smart decisions - all in the easiest format available. We’re devoted to providing you with tools that enable you to be focused on profit.

FOR A LIMITED TIME, BUY 1 MONTH AND GET 1 FREE!

BLACKBOOKAUTO.COM/THINK

|

855-371-7534

BLACK BOOK ® IS A REGISTERED TRADEMARK OF HEARST BUSINESS MEDIA CORPORATION. CARFAX ® IS A REGISTERED TRADEMARK OF CARFAX ® AUTOCHECK ® IS A REGISTERED TRADEMARK OF EXPERIAN ®

19_UCN.indd 1

PROMO CODE 11803

9/26/14 2:11 PM


‡ÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

Pedal Cars – from page 1

WINNER: State Line Auto Auction owner Jeff Barber, center, poses with his children, Emily and Paul, and his $102,000 pedal car.

of the auctioneers. McConkey was helped by one of the best in the business, Michael Chambers, this year’s winner of the Bernie Hart Memorial Auctioneer Award. About 10 percent of the final total came from direct donations from NAAA members. The rest was pure bidding. The 14 pedal cars were customized by staff from the companies represented, which were made up of a mix of auctions and vendors. The highest bid was $102,000 for a yellow jump truck with a silhouette of Warren Young in the driver’s seat. State Line Auto Auction of Waverly, N.Y., entered the car and owner Jeff Barber entered the winning bid. “I’ve got a lot of cars and I never paid that much,” Barber said after the bidding. Barber also spoke of the importance of supporting education. The Young Foundation assists full-time auction employees; their children, stepchildren and grand-

children who plan to continue education in college or vocational school programs. Scholarships are offered each year for full-time study at an accredited institution of the student’s choice. The auction was the highlight of a special night for the NAAA that included a ring ceremony for all members of the association’s Hall of Fame. Alexis Jacobs became the newest inductee of this prestigious group. The owner of Columbus Fair Auto Auction and former NAAA president was introduced by KAR Auction Services Inc. CEO Jim Hallett. The night ended with outgoing NAAA president Jack Neshe handing off the gavel to Ellie Johnson, general manager of Manheim North Carolina in Kenly, N.C. Johnson’s father, Kenny Aycock, founded the sale in 1984. Johnson took over in 1997. “As a little girl, I never imagined running the auction, much less leading the National Auto Auction Association,” Johnson said.

Creditors Must Track Depreciation All vehicles lose value over time. That’s the first rule of the used-car business. Not all cars lose value at the same pace; however, and now the depreciation rate is crucial in today’s environment of longer term auto financing. Black Book recently did a study using its Collateral Insight Engine technology. The study compared two different vehicles based on the exact terms of 72 months, 5 percent interest and a 12 percent loan-tovalue ratio. Based on the data from the example, one achieved a positive equity position in just 37 months, 15

20_UCN.indd 1

months earlier than the other vehicle (at 52 months). What’s more, the first vehicle had approximately $3,000 more equity by month 24 versus that of the second. Anil Goyal, Black Book’s vice president of analytics and strategic partnerships, said depreciation has been lower in the past few years due to a shortage of used cars. That is changing as more vehicles come to market. “We’re seeing the trend getting to more normal levels,” he said. Projecting depreciation trends is an old idea in auto finance. Lessors have been doing it for years.

9/29/14 5:08 PM


Why successful dealers finance their inventory with NextGear Capital …

knowledge Tyson Felder, owner of Elite 1 Auto Inc. in Country Club Hills, Illinois, says NextGear Capital’s expert knowledge of the automotive marketplace and remarketing industry has helped direct and increase his business. “NextGear Capital guides our business to the type of inventory doing best in the market, trying to maximize every dollar while helping grow our inventory. We’ve tripled our capacity since we opened, and that’s due to NextGear Capital. It has been phenomenal working with them.” Listen to more of what Tyson and other dealers have to say at nextgearcapital.com/why/knowledge.

855.372.2329 nextgearcapital.com/why/knowledge Inventory Finance Solutions. Simplified.

TM

Download

Retail. Wholesale. Salvage. Specialty.

NextGear

21_UCN.indd 1

9/29/14 10:10 AM


ÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

Recalls Hurt Brands with Better Reputations

ONE-STOP SHOPPING

NADA Used Car Guide recently released a study of the effect of recalls on auto sales. The main finding was that brand perception prior to a recall determines the severity of the damage. To illustrate this, NADA’s analysts examined the market impact of the high-profile 2000–01 Ford/ Firestone tire and 2009–10 Toyota acceleration recalls, as well as the General Motors ignition switch recalls that have dominated industry headlines in 2014. In 2000 and 2001 Bridgestone/ Firestone and Ford recalled millions of Firestone tires to address tires that were failing prematurely on Ford sport utilities. The defect caused multiple deaths and captured media headlines for an extended period of time. Even so, the impact to used Ford truck prices was minimal. By contrast, Toyota fared much worse when it recalled nearly 8 million vehicles for issues related to unintended acceleration in late 2009 and early 2010. Unlike perceptions of Ford earlier in the decade, the universal perception of Toyota as a builder of high-quality, reliable vehicles led to a dramatic contrast between pre- and post-recall perceptions of the brand. Before the recalls, used Toyota

22_UCN.indd 1

cars and trucks carried prices nearly 40 percent higher than those of direct competitors. Afterward, Toyota’s advantage over the competition was reduced to 30 percent. General Motors’ ignition switch issue is the first recall event since Toyota’s with conditions grave enough to threaten brand value. Despite being associated with multiple deaths and intense media coverage, GM’s new vehicle sales and used vehicle prices have been relatively unscathed. Meanwhile in related news, a number of alternative fuel vehicles have been recalled recently. GM is recalling 3,196 model year 2011-14 Chevrolet Express compressed natural gas vehicles manufactured Sept. 10, 2010 to April 28, 2014, and GMC Savana CNG vehicles manufactured May 23, 2011 to April 21, 2014. The affected vehicles may leak natural gas from the CNG high pressure regulator. A natural gas leak in the presence of an ignition source increases the risk of a fire or explosion. GM will notify owners, and dealers will replace the high pressure regulator. GM’s number for this recall is 14321. Ford Motor Co. is recalling 70,209 model year 2005-08 Ford Escape

FIRE RISK: Workers install compressed natural gas units in Chevrolet Express cargo vans. The vehicles have been recalled due to a potential fire risk. GM has yet to set a date for the recall to begin.

hybrid electric vehicles manufactured Oct. 13, 2003 to June 20, 2008, and 2006-08 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005 to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hy-

brid electronics overheating. If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash. The recall is expected to begin on Oct. 27.

FLOORPLAN & RETAIL FINANCING

Get Started Today!

facebook.com/autouse LinkedIn.com/company/auto-use

9/29/14 4:10 PM


LJ<;Û:8IÛE<NJÛÛ

F[lgZ]jۃ•Û‡~ÛÛÝÛÛ€

PEOPLE IN THE NEWS Law Firm Hires CFPB Staffer

Hudson Cook LLP has announced the addition of Lucy Morris as a partner in its Washington, D.C., office. Morris brings 25 years experience in all aspects of consumer finance law and public policy. She will support the firm’s enforcement and compliance practices, and her Lucy experience will further enhance Morris the firm’s ability to provide meaningful and practical advice to its clients. From 2011 to 2014, Morris served as deputy enforcement director in the Division of Supervision, Enforcement, and Fair Lending at the Consumer Financial Protection Bureau. Her responsibilities at the CFPB included overseeing investigations and litigation relating to consumer financial products and services, including credit cards, mortgage origination, mortgage servicing, payday lending, debt collection, credit reporting and debt settlement. From 2010 to 2011, Morris served as a founding member of the implementation team that organized the

23_UCN.indd 1

CFPB after passage of the DoddFrank Act, helping to start up the bureau’s enforcement, supervision and other functions. Before joining the CFPB, Morris worked at the Federal Trade Commission from 1989 to 2010. She served in a variety of positions in the FTC’s Bureau of Consumer Protection, including assistant director of financial practices and assistant to the director. Morris worked in the Division of Financial Practices for 18 years, where she was responsible for protecting consumers of financial products and services through law enforcement, rulemaking, policy development and public outreach. During her tenure at the FTC, Morris supervised, litigated and investigated complex law enforcement actions involving a variety of consumer financial products and services, including mortgage origination, mortgage servicing, credit reporting, debt collection and debt settlement. Morris was awarded the Chairman’s Award in 2008, the FTC’s highest award, in recognition of her accomplishments. She received her bachelor of arts degree, cum laude, from the University of Santa Clara and a juris doctor degree from Hastings College of Law.

Wells Fargo Names Auto Execs

Wells Fargo & Company announced its Consumer Lending Group has appointed new leaders for its Consumer Credit Solutions and Dealer Services groups. Tom Wolfe, who most recently served as head of CCS, which included all consumer credit and automotive lending businesses, in July announced his plans to retire Oct. 31. With his retirement, the company sepaDawn rated the ConMartin Harp sumer Credit Solutions organization into two businesses. Dawn Martin Harp was appointed to lead an expanded Dealer Services organization, which now includes Commercial Auto and Strategic Auto Investments as well as the Indirect Auto business she has led since 2011. Shelley Freeman, an 18-year veteran of Wells Fargo, has been named to serve as head of CCS. Both Martin Harp and Freeman report to Avid Modjtabai, senior executive vice president and head of the Consumer Lending Group. Martin Harp has more than 30

years of experience in automotive finance and technology and has been with Wells Fargo and its predecessor auto lending organizations for 16 years. Prior to leading Dealer Services, she served as the group’s chief operating officer and was previously the chief information officer and the director of network computing with WFS Financial. Wachovia acquired WFS Financial in 2006 and then merged with Wells Fargo in 2008. She currently serves as a board member of the Consumer Banking Association’s auto finance committee and the American Financial Services Association’s auto finance committee. In her new role, Freeman will oversee a CCS portfolio that includes consumer financial services (including credit card, direct auto and personal lines and loans), education financial services, retail services, as well as its collections and servicing, marketing and strategy functions. Freeman joined Wells Fargo in 1996, most recently leading customer and store experience and affluent customer strategies for the company’s community bank operations, where she led an effort to enhance partnerships with Wells Fargo’s Wealth, Brokerage and Retirement group.

9/29/14 3:46 PM


ÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

I<K8@CÛD8IB<KJ CALIFORNIA

Beto Beas, general manager, Beas Auto Sales, Stockton, Calif.: “We have one location and Oct. 16 will be our 23rd year in business. My father and I are partners in the business. “We carry about 50 (units). It’s a little better than last year. We’re just getting better cars in general. “We found that when we were purchasing the $4,000-to-$6,000 cars, we ran into more problems. We were reconditioning them a lot more. We value our reputation so we fix everything. It was costing us so much money. “So we sat down – my father and I – and decided it was time to move to a newer vehicle. So now we’re purchasing vehicles that are anywhere between $8,000 and $15,000. “Before we made the transition, we were spending anywhere from $700 and $1,000 per unit. Now we’re spending between $200 and $500. “Now we’re getting better customers and better credit.

24_UCN.indd 1

We’re selling more. “So we’ve got fewer problems and fewer issues. “We’re selling 23 to 25 units a month, roughly. “About 95 percent of our cars come from auctions. “We stay away from buyhere, pay-here. We do subprime and prime. We deal with most of our local credit unions. “I would say we do about 60 percent subprime and 40 percent prime. “We use Westlake Financial and they are huge for us. They have every program that you can think of and they offer really low rates for a subprime lender. I’ve had Westlake Financial give me 3.9 percent for a customer. “(In terms of marketing) we’re shooting a lot more videos of the cars. After a sale, we interview the customer, asking them about their experience. So we’re getting a lot more reviews online. We’re doing things that other dealerships don’t want to do. “You know, Stockton went bankrupt, so this is just a re-

:gehad]\ÛZqÛA]^^j]qÛ9]ddYfl ally tough market. But we’ve been here 23 years. “Our average model year is between 2007 and 2013. Average mileage is between 50,000 and 90,000. “(Our inventory) is 50 percent cars and 50 percent SUVs. Trucks are so hard to get. I’ve got about seven trucks on my lot. If you want to pay retail for a (wholesale) truck, you can get one. “A recent car we sold was a 2011 Hyundai Sonata. It had 40,000 miles on it. I got $14,400 for it.”

NORTH CAROLINA

Michael Darrow, owner, Auto Finders, Durham, N.C.: “I’ve been in business 19 years. I have one location. “I’m carrying 40 to 45 units currently. That’s definitely an increase from this time last year. “During the last couple of months, we’ve sold 37 and 35 units (respectively). That’s up 10 to 12 units from this time last year. It keeps me at the auction, I’ll tell you that.

“I think the economy is grudgingly coming back. I think it’s fighting its way, but it’s coming. “Primarily, we get our vehicles through auctions – trade-ins and auctions. “With the increase in sales, we’ve seen an increase in quality trade-ins, too. So we’re getting more opportunities to trade for cars and we’re getting some decent ones. “Subprime is a heavy portion of our (sales). It’s about 60 percent of our business. It’s up appreciably. We do a lot less buy-here, pay-here than we used to do. That’s just because the lenders are very aggressive. “Some of our lenders are Federal Financial Services, Regional Finance and CPS. We’re seeing some credit lending and retail as well. “The rates are still high, but the lenders still want to do business. “One recent week was slow, but we probably had five to six lenders walk in the door and ask what kind of apps they could sell us and what they could look at

for us. Two years ago, they wouldn’t call you. “Our average sale price is $10,630. That’s up a little bit. We’re trying to keep everything under $10,000, but we found that with lenders being more aggressive, we could step up a bit in model year, less mileage and a higher price. “The average mileage is 89,835. “Our average model year is a 2007. “The largest percentage of our sales is sport utility vehicles. We’re probably about 60 percent domestic and 40 percent import. “Our average reconditioning is about $512. We outsource that work. “We’ve got two (service) shops that we work with, one of which we’ve used for about six years. “Our marketing is primarily done on the Internet, almost all of it. The remainder is direct mail. “We recently sold a 2005 Chevrolet Colorado, extended cab, for $11,785. The mileage was 99,401.”

9/29/14 2:29 PM


LJ<;Û:8IÛE<NJÛÛ

F[lgZ]jۃ•Û‡~ÛÛÝÛÛ‚

WHOLESALE MARKETS PENNSYLVANIA

James Gaughan, president, North East Pennsylvania Auto Auction, Scranton, Pa.: “Our sales percentages are higher this year than any other year in our history. “There have been a lot of moves in the market that have led to a reduction in inventory this year. In the first three months of the year in the Northeast, we had horrible weather. “We went into the spring market with fewer cars. “The sales percentage was so high that we sold the same amount of cars even though we ran fewer. We’ve managed to catch up through the year. We had more GSA units. “It’s been challenging because more franchise dealers have decided to keep more used cars. “For example, a Chevy dealer will keep a Ford that before he would send to auction. “We are still getting the trade-ins because of turn schedules. “We aren’t losing the cars,

but they are delayed. “Some of the nicer stuff does get retailed and that takes those units out of our lanes. “The scarcest version of a car is the perfect car - a one model year old with 15,000 miles. The new-car dealer and the strong independents love to find vehicles with low miles that are clean. “That’s the car that’s hardest to find right now. When dealerships send one through the lanes, it does 128 percent of Black Book. “Our GSA cars have gone through the roof. They have low miles and the government keeps them in the right condition. “We do pick up some cars from upstate New York that are exposed to the elements. “Trucks were in a little slump during the summer. When it’s sunny and 85 degrees outside, that causes us to lose sight that the fall is coming. “But as soon as you get those two days when it’s 42 degrees in the morning, people remember. “The truck market has

Compiled by Ted Craig just taken off like a rocket for the good inventory. The trucks with more than 100,000 miles on them are at a low, the same as the older, rougher cars. “The market is adjusting, though, now that kids are going back to school and people are realizing they need another car. “Franchise dealers in our area felt like they saw less business in late August and early September than they should have. “Right before the kids go back to school, we have a lull because people are buying clothes or they’re trying to sneak their last vacation in. “In our area, we had a late start to the school year. “Business has been better since the middle of the month. “We’re relocating to a new site within the next year. We’re on the fringe of the Poconos, at the bottom of a mountain. “We’ve been challenged by the topography. “We’re going to move about four miles away.”

LOUISIANA

John Poteet, managing partner, Louisiana’s 1st Choice Auto Auction, Hammond, La.: “Sales are going really well. Our consignment increased as we came into the summer. “I’m not sure if that’s due to more cars being in the marketplace or our more aggressive approach. “The mood of the dealers is up and down. Some weeks they’re pumped up, some weeks they’re a little down. There’s a lot of pressure to get the right car at the right price. “That’s always true, but it seems a little more prevalent these days. “No particular brand or make is selling especially well, but cars in the midprice range – $5,000 or $6,000 – that are in good shape are doing great. “The lower end stuff is not doing as well as it has in the past. “There has been a lot of pent-up demand in the past five years and everything flows down. People buy

more new cars and more nice used cars are becoming available as you move down the chain. “Prices hinge more on the quality of the vehicles in the lane at any given sale rather than the overall market. The market is coming down, like it always does at this time of year, but prices are tending to fluctuate because nice cars are bringing more money. “Attendance has been good. It’s off a little from last year, but I attribute that to consolidation. There are fewer dealers in the market. “Also, there are two new auctions in our market area – CarMax and ABC Baton Rouge. “There are more options for buyers, so they aren’t coming to our sale every week. We’re still getting new dealers every week. “Our online attendance continues to grow. For example, during a recent week we sold 37 of the 300 cars offered to online buyers. That was a record for us. “We use all of the Auction Edge products.”

We can ease your pain. • 23 year of collection experience • FDCPA compliant / Quality assurance department • Less overhead and time spent chasing customers • More time dedicated to selling cars • 9 convenient payment options for customers

25_UCN.indd 1

9/29/14 3:45 PM


ƒÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

MONTHLY DEALER CONSIGNMENT AVERAGES AVG SALE PRICE AVG. MILEAGE

;FE¿KÛD@JJÛK?<

9LP¤?<I< G8P¤?<I< JGFKC@>?K 8;M<IKFI@8CÛ@JJL< :FEK8:KÛPFLI J8C<JÛI<GÛKF;8P

=FIÛDFI<Û@E=F FIÛKFÛD8B<ÛPFLI JG8:<ÛI<J<IM8K@FE JG8:<ÛI<J<IM8K@FEJÛDLJKÛ9<ÛD8;< 9PÛ~‘‡‡ÛEFFEÛ¨<JK©ÛFEÛF:KF9<IÛ€I;

COMPACT CAR

PICKUP

JAN 2014

$5,755

98,746

JAN 2014

$12,889 110,327

FEB 2014

$5,962

98,022

FEB 2014

$13,003 111,080

MAR 2014

$6,262

97,844

MAR 2014

$13,561 109,811

APR 2014

$6,278

98,421

APR 2014

$14,011 108,797

MAY 2014

$6,067

100,233

MAY 2014

$13,891 109,725

JUN 2014

$5,883

100,752

JUN 2014

$13,740 110,706

JUL 2014

$5,711

100,786

JUL 2014

$13,326 112,805

AUG 2014

$5,566

101,230

AUG 2014

$13,341 112,807

YTD AVG:

$5,945

99,476

YTD AVG:

$13,471 110,731

FULLSIZE CAR

SPORTS CAR

JAN 2014

$4,621

108,480

JAN 2014

$13,512 80,347

FEB 2014

$4,600

109,110

FEB 2014

$13,627 81,629

MAR 2014

$4,699

110,445

MAR 2014

$15,602 75,672

APR 2014

$4,713

110,363

APR 2014

$15,855 75,541

MAY 2014

$4,612

110,137

MAY 2014

$15,688 77,128

JUN 2014

$4,552

113,245

JUN 2014

$15,406 76,946

JUL 2014

$4,364

110,767

JUL 2014

$14,815 79,244

AUG 2014

$4,123

111,043

AUG 2014

$14,280 81,081

YTD AVG:

$4,545

110,395

YTD AVG:

$14,922 78,248

LUXURY CAR

SUV

JAN 2014

$11,919 95,360

JAN 2014

$11,235 104,337

FEB 2014

$11,527 98,439

FEB 2014

$10,978 107,255

MAR 2014

$12,532 97,044

MAR 2014

$11,761 105,343

APR 2014

$13,006 97,095

APR 2014

$11,787 106,389

MAY 2014

$12,850 96,643

MAY 2014

$11,821 106,139

JUN 2014

$12,207 98,178

JUN 2014

$11,424 107,025

JUL 2014

$11,542 100,430

JUL 2014

$10,898 108,093

AUG 2014

$11,633 99,358

AUG 2014

$10,905 106,549

YTD AVG:

$12175

YTD AVG:

$11,353 106,383

97,759

MIDSIZE CAR

VAN

JAN 2014

$6,031

108,140

JAN 2014

$6,069

117,569

FEB 2014

$6,200

109,359

FEB 2014

$6,324

116,935

MAR 2014

$6,742

106,756

MAR 2014

$6,574

118,528

APR 2014

$6,651

108,045

APR 2014

$6,776

117,293

MAY 2014

$6,593

108,354

MAY 2014

$6,630

119,131

JUN 2014

$6,360

108,718

JUN 2014

$6,245

120,096

JUL 2014

$6,142

109,258

JUL 2014

$5,981

120,756

AUG 2014

$6,059

109,666

AUG 2014

$6,031

120,756

YTD AVG:

$6,359

108,504

YTD AVG:

$6,343

118,806

CURRENT YTD, THROUGH AUGUST 2014

26_UCN.indd 1

AVG SALE PRICE AVG. MILEAGE

SOURCE: MANHEIM CONSULTING

9/29/14 1:37 PM


TRUE COST OF INCENTIVES (TCI) August-13

Compact Car

TCI $1,720 1 $13,248 2 $12,037 3 $11,118 4 $8,558 5 $7,303

Subcompact Car TCI $1,007 1 $11,832 2 $10,584 3 $9,211 4 $7,406 5 $6,060

Midsize Car

TCI $2,255 1 $14,292 2 $13,651 3 $12,714 4 $10,308 5 $8,464

Large Car

TCI $3,430 1 $18,181 2 $15,179 3 $12,684 4 $10,425 5 $8,542

August-14

Change ‘13-’14

$1,910 11.05% $13,893 4.87% $12,233 1.63% $10,926 -1.73% $9,421 10.08% $7,488 2.53% $1,160 $12,467 $10,971 $10,178 $8,186 $6,687

15.19% 5.37% 3.66% 10.50% 10.53% 10.35%

$2,393 6.12% $16,325 14.22% $13,640 -0.08% $12,790 0.60% $10,853 5.29% $9,410 11.18% $4,047 $19,108 $16,947 $15,114 $11,588 $9,877

17.99% 5.10% 11.65% 19.16% 11.16% 15.63%

August-13

August-14

Large Traditional Suv TCI $3,263 1 $31,735 2 $28,527 3 $24,428 4 $19,885 5 $15,565

Compact Truck TCI $860 1 $19,471 2 $16,775 3 $14,877 4 $12,988 5 $11,093

Large Truck

TCI $4,319 1 $24,320 2 $22,271 3 $19,177 4 $16,392 5 $14,201

Minivan

TCI $2,672 1 $19,009 2 $19,986 3 $15,342 4 $12,069 5 $9,791

$2,810 $34,501 $30,178 $27,318 $23,831 $18,123 $589 $21,677 $18,920 $16,683 $14,849 $13,040 $3,900 $28,859 $24,969 $22,955 $18,901 $17,172

Van

Midsize Crossover Suv

Entry Sport Car

Midsize Traditional Suv

Midrange Sport Car

TCI $2,582 1 $20,753 2 $19,129 3 $16,207 4 $13,482 5 $11,389

TCI $1,484 1 $22,701 2 $22,863 3 $17,452 4 $13,045 5 $11,980

$1,684 19.86% $18,254 3.47% $16,031 4.96% $14,617 6.19% $12,380 9.05% $10,415 8.47%

$2,446 -5.27% $22,328 7.59% $20,050 4.81% $17,648 8.89% $13,879 2.94% $12,419 9.04% $1,813 $26,550 $23,443 $21,597 $16,926 $12,697

Large Crossover Suv TCI $3,132 1 $25,861 2 $21,435 3 $17,419 4 $14,446 5 $12,899

27_UCN.indd 1

22.17% 16.96% 2.54% 23.75% 29.75% 5.98%

$3,696 18.01% $24,190 -6.46% $23,415 9.24% $20,513 17.76% $16,043 11.05% $13,073 1.35%

TCI $2,061 1 $17,781 2 $15,779 3 $12,389 4 $10,545 5 $9,725 TCI $1,869 1 $20,224 2 $18,896 3 $18,235 4 $13,612 5 $10,739 TCI $1,609 1 $35,201 2 $31,867 3 $26,883 4 $24,720 5 $19,855

-13.88% 8.72% 5.79% 11.83% 19.84% 16.43% -31.51% 11.33% 12.79% 12.14% 14.33% 17.55% -9.70% 18.66% 12.11% 19.70% 15.31% 20.92%

$2,811 5.20% $21,847 14.93% $18,279 -8.54% $18,611 21.31% $12,720 5.39% $10,711 9.40%

Compact Crossover Suv TCI $1,405 1 $17,641 2 $15,273 3 $13,765 4 $11,353 5 $9,602

Change ‘13-’14

$2,337 13.39% $19,228 8.14% $16,924 7.26% $14,877 20.08% $11,579 9.81% $11,353 16.74% $2,695 44.19% $21,642 7.01% $20,145 6.61% $18,211 -0.13% $16,980 24.74% $13,513 25.83% $1,547 $42,533 $35,912 $31,819 $28,832 $25,129

-3.85% 20.83% 12.69% 18.36% 16.63% 26.56%

August-13

August-14

Change ‘13-’14

Premium Sport Car TCI $2,753 1 $70,177 2 $60,363 3 $42,845 4 $43,618 5 $34,028

$2,088 -24.16% $76,982 9.70% $62,371 3.33% $56,528 31.94% $44,310 1.59% $43,472 27.75%

Entry Luxury Car TCI $3,662 1 $24,265 2 $21,986 3 $18,808 4 $15,902 5 $12,890

$2,814 -23.16% $25,923 6.83% $22,063 0.35% $20,961 11.45% $16,989 6.84% $14,500 12.49%

Entry Luxury Suv TCI $2,479 1 $26,899 2 $24,030 3 $21,491 4 $17,199 5 $13,676

$1,855 $32,128 $27,051 $24,368 $20,546 $16,252

Midrange Luxury Car TCI $5,216 1 $34,984 2 $31,753 3 $25,414 4 $19,188 5 $15,434

$3,965 $37,344 $33,824 $30,280 $21,639 $17,244

Midrange Luxury Suv TCI $1,506 1 $38,395 2 $34,117 3 $28,403 4 $23,859 5 $18,959

$1,025 $41,878 $38,458 $30,614 $26,681 $21,907

-25.17% 19.44% 12.57% 13.39% 19.46% 18.84% -23.98% 6.75% 6.52% 19.15% 12.77% 11.73% -31.94% 9.07% 12.72% 7.78% 11.83% 15.55%

Premium Luxury Car TCI $4,098 1 $56,098 2 $46,924 3 $38,772 4 $31,636 5 $25,018

$2,987 -27.11% $60,426 7.72% $50,044 6.65% $41,402 6.78% $34,797 9.99% $27,981 11.84%

Premium Luxury Suv TCI $2,995 1 $46,291 2 $42,639 3 $34,327 4 $29,943 5 $21,923

$3,135 4.67% $57,132 23.42% $44,780 5.02% $39,620 15.42% $31,478 5.13% $27,491 25.40%

Edmunds.com’s monthly True Cost of Incentives (TCI) report takes into account all of the manufacturers’ various United States incentives programs, including subvented interest rates and lease programs as well as cash rebates to consumers and dealers. To ensure the greatest possible accuracy, Edmunds.com bases its calculations on sales volume, including the mix of vehicle makes and models for each month, as well as on the proportion of vehicles for which each type of incentive was used. TCI data (and other Edmunds.com data products) can be viewed industrywide, import vs. domestic, by country of origin, by make, by model and by segment. True Market Value (TMV) is the transaction price for vehicles.

9/29/14 12:44 PM


…ÛÛÝÛÛF[lgZ]jۃ•Û‡~Û

LJ<;Û:8IÛE<NJ

- Providing Reliable Transportation for over 19 years - A Premium Auto Transport Service Working With You for Transportation Solutions - Large Carrier Network - Treating You with World Class Service Whether You are Shipping Multiple Cars or Just One

Compiled By Jeffrey Bellant

Guitars and Stars Sale Goes Country

800-755-2324 Recent reports show that

56%

Of used vehicles sold are purchased by

SUBPRIME consumers.

To make sure you are getting your share of this profitable segment you need an expert.

855 488 9925 855-488-9925 www.CreditMailExperts.com

STAR WITH GUITAR: KCI Kansas City drew more than 1,000 buyers to its Guitars and Stars sale, which featured a concert by award-winning country performer Lee Brice.

Cars, trucks, thousands of dollars in prizes and country music from Lee Brice drew customers from all over the Midwest and beyond to Kansas City on Aug. 27 and 28 for KCI Kansas City’s 5th Annual Guitars and Cars Sale. Auction co-owner Doug Doll reported this year’s Guitars and Cars Sale was a record-breaking sale. More than 1,000 buyers attended the two-day sale, which saw more than 2,000 vehicles cross the auction block. The auction sold 58 percent of consignment. KCI Kansas City began the event on Wednesday offering customers a $1,000 pre-sale drawing and more than 500 fleet, lease and repo vehicles. That evening, KCI Kansas City welcomed over 2,000 customers and their guests to the 5th annual concert. The music began with Justin Temme, one of KCI’s own, followed by The Cronkites. Later, four-time Academy of Country Music nominee Lee Brice took the stage and performed nearly two hours. Thursday featured the Guitars and Cars Main Event Sale offering more than 1,500 vehicles and $20,000 in prizes and giveaways.

Manheim Expands Product into 20 Sales Manheim’s Enhanced Vehicle Imaging Suite, introduced to customers in May, is now at 20 of Manheim’s North American locations as part of Manheim’s InSight Electronic Condition Report. “We are pleased that the feedback has been very positive,” said Bonnie Hensler, vice president of product development for Manheim. “Coming up with a solution to help our customers has been gratifying.” Locations that have the new imaging product include: Manheim Atlanta, Manheim Baltimore-Washington, Manheim Denver, Manheim Fredericksburg, Manheim Houston, Manheim Kansas City, Manheim

28_UCN.indd 1

Milwaukee, Manheim Minneapolis, Manheim Nashville, Manheim Nevada, Manheim New Jersey, Manheim Ohio, Manheim Orlando, Manheim Pennsylvania, Manheim Phoenix, Manheim Riverside, Manheim San Diego, Manheim San Francisco Bay, Manheim Seattle and Manheim Statesville. We invite news items and top-quality photos from our readers to be considered for “Around the Block.” Please include the name of a contact person and a telephone number. Send items and photos to: Jeffrey Bellant Mail: Used Car News, 24114 Harper Ave., St. Clair Shores, MI 48080. Fax: (586) 772-9400 e-mail: jeff@usedcarnews.com

9/29/14 2:58 PM


LJ<;Ă&#x203A;:8IĂ&#x203A;E<NJĂ&#x203A;Ă&#x203A;

F[lgZ]jĂ&#x203A;Â&#x192;Â&#x2022;Ă&#x203A;Â&#x2021;~Â Ă&#x203A;Ă&#x203A;Ă?Ă&#x203A;Ă&#x203A;Â&#x2020;

Disconnected Jottings From Tony Moorby... Iâ&#x20AC;&#x2122;m an unashamed foodie (and have the waistline to prove it) and I used to collect wine, but donâ&#x20AC;&#x2122;t any more â&#x20AC;&#x201C; I drink it. When I came here in the early â&#x20AC;&#x2DC;80s, I made as many assumptions about American

pean roots. Seafood from the Chesapeake Bay around Baltimore celebrates the creativity of the Eastern Shore fishermen. Midwestern beef was the like Iâ&#x20AC;&#x2122;ve never had before, offset by the Californian vibe of fresh and new

Tony Moorby

Ć&#x20AC;É&#x; Ĺ´Ĺ°Ć?3,É&#x;0.,(É&#x;) É&#x;."É&#x;#(/-.,3 Ć&#x20AC;É&#x; ,-#(.É&#x; ,)'É&#x;ŹŚŚšĆ&#x2018;ŲŰŰŰÉ&#x;) É&#x;É&#x;É&#x; É&#x; /.)').#0 Ć&#x20AC;É&#x; ,0É&#x;-É&#x;Ć&#x2030;-É&#x;2/.#0É&#x;0#É&#x;É&#x; É&#x; *,-#(.É&#x;) É&#x;-&-É&#x;(É&#x;',%.#(! Ć&#x20AC;É&#x; )),3É&#x;Ć É&#x;--)#.-É&#x;ŲŰŰŜĆ&#x2018;*,-(. Ć&#x20AC;É&#x; 1,É&#x;."É&#x;#(!É&#x;) É&#x;)(),É&#x;3É&#x;É&#x; É&#x;   Ć&#x20AC;É&#x; É&#x;&&É&#x;) É&#x;',

food as an American would make about British food. Hamburgers and fries or pizza were the universal assumption of culinary expedition, much like fish and chips or steak and kidney pie. My theory was dispelled early on with the benefit of travel around the states looking for auctions and customers. I realized that there were many regional differences in the cooking practices and processes. Traditional Amish food in Ohio has its Euro-

approaches including the growing Asian influences. Perhaps one that had the profoundest effect on me was the discovery of Cajun food. Iâ&#x20AC;&#x2122;d never known of it until I met a used-car dealer from New Iberia (home of Tabasco Sauce), La. Gilman Richard, who unfortunately has since passed away, belonged to a large family. His brother was a past NIADA president. He and his wife, Nancy, took life by the horns and lived it large, RVing all over the U.S. and Canada including Nova

Scotia, of course. He always pulled my leg for being an Englishman. The Brits chased them from Nova Scotia for not paying taxes and true Coonasses today share that same spirit of individuality and freedom after migrating to Louisiana. Creole influences from Africa melded into the cuisine and I still use Gilmanâ&#x20AC;&#x2122;s recipes today for real Cajun food. We had some neighbors from Lafayette. He was a surgeon at Vanderbilt and hosted a crawfish boil every year. I offered to make a chicken and seafood gumbo and his reaction was, â&#x20AC;&#x153;Seriously? A Brit wants to make gumbo? Oh well, at least weâ&#x20AC;&#x2122;ll provide some comedy.â&#x20AC;? People were scraping the huge pot with crusty bread to lift every last drop. They voted me an honorary Cajun! The start of my admiration for food and its preparation was as inauspicious as the food available at the time. Rationing of a great many staple foods started during the war and continued well into 1953. We lived in a tiny three bedroomed apartment in a block of six, built on the site of two tall

C R O S S WO R D

Victorian houses, destroyed by a Spitfire losing a dogfight in the skies above Hammersmith in West London. We had no television, only a valve radio housed on a high shelf in the kitchen. As a result, it became the hub of the flat. The living room was reserved for guests and visitors until we acquired a 14-inch TV with a big square magnifying glass in front. The size of the screen was in inverse proportion to the size of the piece of furniture that housed it. It lurked, hunchshouldered and brooding in the corner of the living room, waiting to pounce on the world, which it eventually did. It supported everything from art pots to flower vases for ornamentation. Back in the kitchen, Mum would make the most of available foods having traded

To see past columns from Tony Moorby, visit www.usedcarnews.com/ columnists/tony-moorby

Sponsored by INSURANCE AUTO AUCTIONS

By Miles Mellor

1

2

3

4

5

6

9

Across 1. Mercedes van 6 Old General Motors division 9. Steal 11 VW SUV 13. â&#x20AC;&#x153;Back to the Futureâ&#x20AC;? vehicle 15. Road surface material 17. Volt-ampere unit 18. Honda SUV 20. Fuel tank reading, sometimes 22. Go-ahead signal 24. You can see it on a dial 25. â&#x20AC;&#x153;___ you kidding?â&#x20AC;? 26. Headquartered 27. Miata is one of its models

30. â&#x20AC;&#x153;I did it __ wayâ&#x20AC;? Frank Sinatra 31. Semiannual, for short 32. Business degree 34. Nod at auction 35. Capital city 37. Basic version, abbr. 40. ___god! internet celeb gossip word 43. Vehicle upkeep 44. Day before 46. Location indicator 47. â&#x20AC;&#x153;Trojansâ&#x20AC;?in the PAC 12 48. Musical scale note 49. Aston Martin model 51. Type of vehicle for forest tracks 54. Sorento and Sedona 55. Highway patrol operation (2 words) Down 1. Outlook makers 2. Strongly made and capable of withstanding rough handling

goods from her ration coupons â&#x20AC;&#x201C; if we had enough eggs sheâ&#x20AC;&#x2122;d trade the egg coupons for butter or a piece of beef or mutton. So little butter was around that sheâ&#x20AC;&#x2122;d mix a half a pound of it with a pound and a half of margarine and store the bowl in the tiny pantry with a damp dish towel over it to keep. We didnâ&#x20AC;&#x2122;t get a fridge till the â&#x20AC;&#x2DC;60s but since we only bought food for use in the next day or two, spoilage wasnâ&#x20AC;&#x2122;t a big issue. We didnâ&#x20AC;&#x2122;t have supermarkets and â&#x20AC;&#x2DC;went to the shopsâ&#x20AC;&#x2122; every day; Mum armed with our coupons for bartering deals and at the weekend, us kids would help with carrying the groceries back home from the market which was a mile away. The string handles of the bags would cut off the circulation to your fingers. Continued next month

3. 4. 5. 6. 7. 8. 10. 12. 14. 16. 19. 21. 23. 26. 28. 29. 30. 33. 36. 37. 38. 39.

Put in order Hospital show Engine part ____-box Freeway crossing Seething, just short of road rage Luxury car brand Brand ____ Logo on a Dodge truck Fishermanâ&#x20AC;&#x2122;s equipment Bismarck locale Tire wear measure Original manufacturerâ&#x20AC;&#x2122;s item Light brown color Its logo is four interlocking rings Radio wave Papasâ&#x20AC;&#x2122;partners Sales rep rewards Pool tool _____ fortwo Indian auto giant In disagreement (2 words)

11

12 15

23

8

10 13

14

16

18 22

7

17 19

20

21

24

25 26

27

28

29 32

37

38

39

30

31

33

34

40

35

41

42

43

44

46

47

49

45

48

50

54

36

51

52

53

55

Answers to the 9/15/14 puzzle 1

41. Itâ&#x20AC;&#x2122;s checked when offering a loan 42. Google maps navigation option 45. Roman road 50. Tire measurement, abbr. 52. Passing trend 53. ____-stick

2

C M A A

11

M

I

S 17

H F

O

T

N

S

A

J

A

H

R

F 47

C

A

N

R

37

A

41

C

E

S

G

P

25

U

I

N

9 13

E

19

C

A

V

P

E

H

I

L

E

O

A

L 38

L

C

A

14

T

A

R

T

A

L

I

E

26

I B

O

D

33

N

T

39

U

42

R

46

E

D

G

48

S

O

O

I

I I

8

N E U T

20

U

R

T

A

E

A

34

L

A

T

E

35

G

G

E

O

N

B D

R N

R 43

V 45

R

7

O

N N

B 21

L 30

L

Y

L

A

R 29

T

F

10

S

P

16

X

6

I

U

N

A

U O

G

O 24

T Y

5

L 18

32

R

O A

G

I

R

R C

12

28

M R

E

R 23

I

4

A

T

C

L

N

A 15

A

36

44

E

27 31

B

I

E

T

40

A

3

L

D

A 22

X

C

E O

S

C

I

A

S

Answers to this puzzle in the 10/20/14 issue. Call 1.800.794.0760 for a FREE subscription.

29_UCN.indd 1

9/29/14 2:27 PM


€‡ÛÝÛÛF[lgZ]jۃ•Û‡~

USED CAR NEWS

Advertisers are solely responsible for content of classified advertisements. To place an ad, or for more information, call the Classified Department: 800-794-0760 ext.107

CLASSIFIEDS

VEHICLES FOR SALE

HELP WANTED REPRESENTATIVES

Over 12,000 Dealerships & Counting...

CLASSIFIEDS

Shop Hertz Dealer Direct. Join Today! • Over 22,000 Vehicles Available Online • Over 33 Makes & 250 Models to Choose From • Simple Online Bid Now/Buy Now Process • Direct - Real Time Rep Access

Buy Online. Buy Direct. Call 877-216-4748 In Canada

CLASSIFIEDS

Manhe

a

a

4/ /10 AUCTIONS 3:2 SALVAGE

FLORIDA

GEORGIA

Fastest Growing Salvage Sale in FLORIDA

MANHEIM GEORGIA TRA SALE

Simulcast NOW Available!

CLASSIFIEDS

FACILITIES FOR SALE/LEASE RETIRING. For sale: Used car lot in the western North Carolina area. Good location. 6 yrs in business. Buy Here Pay Here plus outside financing. 828-559-0561

Located on CONE Rd. Sale Every MONDAY 9:30 am Over 180+ units weekly Indoor VIDEO SALE located at Cone Rd. Proudly featuring: Ford Credit, Progressive, All State, Geico, State Farm, and various Fleet Lease

FREE Breakfast 8:30 am (813) 247-1666 5109 Cone Road Tampa, FL 33619

Mendenhall

4/23/10

Every Thursday 12:30pm

DEALER SERVICES

400+ Units From Your Favorite Sellers: Enterprise Holdings, Hertz, Titlemax, Avis, Assorted Lease And Dealer Consignment

80% of your Internet leads will SHOW UP!

DT Credit on Sept. 4th and 18th Purple Heart on Sept 11th Early Bird Games in the Lanes to Win Gift Cards! For More Information Please Call Manheim Georgia Auto Aucton 404-349-5555 12:17 PM

Page 1

CLASSIFIEDS

AUCTION SCHOOL

Since 1962

USED CAR LOT: Business & real estate $150K down $648K to qualified borrowers. Excellent, growing location on major Hwy 2014 Est. $3MM+ gross. Call for more details. Cell: (321) 960-5832.

P.O. Box 7344 High Point, NC 27264 “America’s Top quality Auction School”

Write or call for free catalog

Ph: (336) 887-1165 • Fax (336) 887-1107 www.mendenhallschool.com email: menauction@aol.com

Go to:

www.theinternethook.com DEALER WEBSITES Starting at $30/mth No Set Up Fee / 877-266-8913 www.YourCarLot.com Garage Liability Specialists! Exclusive markets! Williams $ Stazzone Ins., 800-868-1235 www.wsins.com Payment Books $7.99 Printed & shipped to you or your customer within 24 hrs. Call 800-479-2226. Clear-up ugly plastic headlites to a like new appearance. Call 1-866-998-4999 or visit www.uglyheadlights.comv

BUYERS WHOLESALE BUYER -REP 30 yrs exp. Fl based. Will travel, references avail. Call Michael P. 954-445-6589

VIEW CLASSIFIEDS ONLINE AT

30_UCN.indd 1

DEALER SERVICES

Triple your referral sales! Go to: www.morebirddogs.com

BEST DEALS ON WEBSITES We want to help you. Since 1999. 888-236-1434 www.AutoRevolution.com UTAH AUTO DEALER INSURANCE. Save with Shepard & Shepard. Call 855-396-0488. Now serving all NW dealers.

TRANSPORTATION SERVICES

PARTS Looking for experienced parts counter sales & parts dis mantlers. Evanston, IL location. Hourly rate and health insurance. Call Sheri @ 847.989.7275 for more information

PLACE YOUR AD IN THIS SECTION FOR AS LITTLE AS $56! Call Marie Hingst today 800-794-0760 ext.107 marie@usedcarnews.com

The digital version of the 2015 Used Car News Media Kit is now available. Ask your sales rep for your copy today! 9/30/14 1:30 PM


“I’ll buy a car with an accident, but I need to know how severe it was. CARFAX Reports help me separate cars with minor damage from the wrecks.”

DON’T BE LEFT OUT.

- David Askew

Dick Scott Chrysler Dodge Jeep Plymouth, MI

Information you can’t get anywhere else. Another great reason to become a CARFAX® Advantage Dealer®. 855.349.4929

31_UCN.indd 1

9/29/14 8:56 AM


Steve Kapusta Vice President SmartAuction

Tony DiPanni Director of Remarketing Operations SmartAuction

Helping our dealers win, that’s what being All In is all about.

With access to nearly 18,000 vehicles daily – including exclusive Ally off-lease vehicles – and a mobile app that lets you control your inventory from anywhere at anytime, SmartAuction® continues to revolutionize auto remarketing. To learn more about Steve, Tony and our remarketing team’s total commitment to your success, scan this QR code, visit allysmartauction.com or contact your SmartAuction Area Remarketing Manager. ©2014 Ally Financial. All rights reserved. SmartAuction is a registered service mark of Ally Financial Inc.

AA091323_UCN_SALeadership_F1.indd 1

32_UCN.indd 1

4/9/14 10:55 AM

9/26/14 2:13 PM

10/6/14  
Read more
Read more
Similar to
Popular now
Just for you