Used Car News 4/15/24

Used Car News

EPA Pushes ‘Unachievable’ Rules on Truckers

By Jeffrey Bellant

A new federal emissions regulation for heavy-duty trucks – which would include auto transport –landed with a thud for those who work in industries that use those trucks.

The U.S. Environmental Protection Agency announced a final rule, “Greenhouse Gas Emissions Standards for Heavy-Duty Vehicles – Phase 3,” that sets stronger standards to reduce greenhouse gas emissions from heavy-duty vehicles beginning in model year 2027. The new standards will be applicable to heavy-duty vocational vehicles (such as delivery trucks, refuse haulers, public utility trucks, transit, shuttle, school buses, etc.) and tractors (such as day cabs and sleeper cabs on tractor-trailer trucks).

Cox Automotive’s Chris Frey, senior manager of Economic and Industry Insights, works within Cox’s growing fleet services operations.

“Just like the passenger vehicle market, any transition to an electrified commercial fleet will be complex and experience growing pains,” he said. “Smaller players, who make up most of the freight market, will be the most challenged, as compliance costs will be high.

“Infrastructure will also need to be significantly expanded to support a growing electrified fleet, including larger battery packs with longer charge times. And don’t forget faster tire wear, as we’ve heard recently from the passenger vehicle market.”

Timing seems to be the problem.

“The current adoption period is aggressive, even with flexibility offered in propulsion options, though we expect timelines to be adjusted

along the way, much like the extension seen for passenger vehicles,” Frey said. “We still see an opportunity for commercial vehicles’ electrification over time, as they typically have a generally consistent daily routine and are parked mostly at central locations overnight. While this will vary by weight class, most fleets still exhibit this type of use.”

Jay Wertzberger, founder of ATI Auto Business who has worked in the logistics and auto transport space, agreed that the timetable is a huge obstacle to people he’s spoken to.

“I’ve heard that it’s going to be impossible to get all of the charging stations in place that will be required to keep that large of a nationwide EV truck fleet rolling - and even if they can physically install that many, there’s no way there’s enough power available to sufficiently charge all of the trucks in the timeline as proposed.”

Wertzberger, like Frey, seems like

he’s trying to be diplomatic.

“The attempt at progress is sound, but the time to achieve it is way off,” he said. “But I guess you got to start somewhere.”

The American Trucking Associations’ reaction was more harsh.

“ATA opposes this rule in its current form because the post-2030 targets remain entirely unachievable given the current state of zero-emission technology, the lack of charging infrastructure and restrictions on the power grid,” said ATA President and CEO Chris Spear.

“While EPA’s final rule includes lower zero-emission vehicle rates for model years 2027-2029, ATA said forced zero-emission vehicle penetration rates will drive only battery-electric and hydrogen investment, limiting fleets’ choices with early-stage technology that is still unproven.

“While we are disappointed with today’s rule, we will continue to work with EPA to address its short-

IN THIS ISSUE:

• Elec. Vehicles

• IARA

• FTC Rule

comings and advance emission-reduction targets and timelines that are both realistic and durable."

Wertzberger said the EPA’s recent move to aggressive EV transition suggests this could be what happens with the current new heavyduty truck rule.

“It’s madness,” he said. “And if you look at how the dealers are responding to their own EV mandates, I think we can all guess what happens in trucking retail in a few years.”

This type of major change will make it harder for smaller companies with fewer resources.

“Changing the landscape is difficult and often messy,” Frey said. “The EPA’s GHG3 standards for commercial vehicles are just one of many more steps in the process, a process that will most likely be led by larger companies that have the ability to test the feasibility and logistics of a more electrified commercial fleet.”

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4/15/2024

Electric Vehicle News Black Book, Recurrent Focus on EV Battery Health

By Jeffrey Bellant

New electric vehicles receive most of the attention in the market, but more scrutiny is falling on used EVs as they enter auctions and used car lots.

Used EVs face challenges because the issue of battery health is a mystery to dealers and consumers.

David Aahl, vice president of North Bay Auto Auction in California, said he’s watched an influx of used EVs enter the auction lanes and wonders if battery concerns are the cause.

“We’re really starting to see a lot of electric cars come through the lanes as used vehicles,” he said. “They’re a little bit trickier to sell. It’s a lot of used higher-mileage (60,000 to 70,000 miles) electric vehicles.”

How do dealers value a used EV, when the battery health is an unknown?

Black Book, which previously introduced tools to provide a VINspecific history-adjusted value for cars and trucks, recently turned its focus to battery health.

Black Book and Recurrent announced earlier this year the industry’s first EV valuations, dubbed Battery Adjusted Values (BAV),

which incorporate battery condition adjustments based on data from Recurrent, an authority in EV analytics.

“Recurrent has created a battery health score,” said Black Book President Jared Kalfus.

After announcing the venture at the NADA Show in January, Black Book President Jared Kalfus and Recurrent’s Julie Woo led a workshop on EV valuations at last month’s Conference of Automotive Remarketing in Phoenix.

Now, when Black Book’s app searches VINs for information about a vehicle and it decodes it as an EV, the Recurrent analytics kick in to find out more details.

“Recurrent has created a battery health score and it looks at all kinds of different data points it has access to – including the type of (EV), the range of the battery, the region of the country it’s from,” Kalfus said.

The Black Book’s data science team uses that information to make adjustments to the standard Black Book value.

“We might go +$300 or -$300 on the evaluation based on the BAV that Recurrent provides.”

That evaluation considers the age

of the battery, its temperature and charging speed.

“It also considers ‘state of charge,’”

Kalfus said. “In other words, is it drained all the way down or is it halfway depleted?

“It also looks at what’s referred to as ‘charge’ and ‘discharge’ cycles –how often are you cycling that battery all the way down or only part of it.”

It also considers exposure to weather – whether the car is from California or Minnesota at age.

“Recurrent has direct data from about 25,000 EVs throughout all 50 states, which includes 65 different vehicle models totaling 300 million miles worth of data,” Kalfus said.

That information comes either directly from consumers who share it or fleet management companies.

Having that information can be critical for dealers to appraise trades or set values when buying or selling at auction.

Without this type of battery health information, valuing used EVs is complete guesswork, Kalfus said.

“They have no clue at all,” he said. “It’s a shot in the dark. They are either overpaying or underpaying.”

Kalfus said the tool is critical for fleet management and rental car companies who are remarketing their vehicles.

Black Book will alert users if an EV it is not in the database.

One challenge for valuing EVs is market volatility, Kalfus said.

When Elon Musk makes price reductions that effects Teslas across the market.

Or when Hertz announced it was removing 20,000 Teslas from its fleet, it couldn’t dump them in the auctions all at once or values crash.

Independent Auto Dealers See EVs as Mixed Bag

By Jeffrey Bellant

Although electric vehicles are still a tiny portion of the retail market, they are more than the mere oddity they were just a few years ago.

Ed Curry, NIADA senior 20 group moderator and consultant, recently discussed what he’s hearing from dealers on the EV front.

Based on feedback that Curry receives from his four 20 groups, dealers are taking a good, hard look at EVs.

“Specifically, among my 20 groups, there is a growing enthusiasm for EVs, particularly because of the tax credits,” Curry said.

It’s been a mixed bag on EVs, based on information from Curry’s groups.

“I’ve heard success stories from some dealers and a lack thereof from others in using the IRS portal to apply for the EV credit,” Curry said.

The IRS website provides rules for credits on used EVs:

“Beginning January 1, 2023, if you buy a qualified used electric vehicle (EV) or fuel cell vehicle (FCV) from

a licensed dealer for $25,000 or less, you may be eligible for a used clean vehicle tax credit (also referred to as a previously owned clean vehicle credit). The credit equals 30% of the sale price up to a maximum credit of $4,000.

Rather than having dealers mail in an app for the credit and hoping they get the money, the IRS has a portal to allow dealers to apply for the credit. Curry has some dealers who have received the money as early as 24 to 48 months of applying for it.

“I’ve also heard from dealers who have not been able to completely apply for the money in the portal and we’ve had a lot of discussion about what the problem is,” Curry said.

“Pilot error is what I would call it.”

The interest in EVs does not mean that dealers are going all in on these units.

“Nobody is going out and trying to replace ICE (internal combustion engine) inventory with EV inventory,” Curry said. “But if there appears to be a really good buy, they’ll jump

on it.”

The concern for dealers is their customer’s ability to understand the nuances of the EVs, charging times and the technology in general.

“We’re still early in the launch phase of EVs taking over the planet,” Curry said. “I don’t see that happening for a long time.”

People remain unclear about how EVs will serve them on a daily basis.

Curry said while manufacturers talk about EV range, they don’t talk about how that range can change based on weather conditions.

“Long story short, there are varied success stories and there is a lot of interest,” he said. “Relative to service and repairs, however, very view dealers are running out and buying the necessary equipment that’s required to work on EVs.

“You even need to have a special lift just to remove or replace a battery.”

It’s a combination of the weight and the need to have an extra person to do that work. The weight also affects shipping.

So, overall, the reasons dealers acquire and sell EVs can fall into a few categories, Curry said.

One reason is they just see a good deal. Another reason is they use it for eye candy for their lot.

The third factor has to do with geography. Dealers in rural areas that are cold are already skeptical because of concerns about range and also how the weather affects the battery’s range.

Ed Curry

Jared Kalfus

IARA News

By Jeffrey Bellant

The International Automotive Remarketers Alliance honored Manheim San Antonio’s Mike Browning with its Circle of Excellence Award during the Conference of Automotive Remarketing last month in Phoenix.

Browning, who is also National Auto Auction Association Executive Vice President, said the award was unexpected, and could only use one word to describe his reaction.

“Humbling,” he said. “I mean, look at all the past winners. Just start with (Cox Enterprises CEO) Sandy Schwartz for me. I’m like, wow. Sandy’s always been such a mentor to me for a long time. To be included with names like Schwartz and Jim Hallett and so on, is just – I still haven’t gotten over it.

“I was tremendously surprised.”

Paul Seger, Element Fleet Management’s executive vice president of asset remarketing, presented the award to his old friend Browning, offering some prepared remarks.

“This year’s recipient has almost

too many accomplishments to list in the time I have,” he said. “But I’ll quickly touch on just a few.

“This recipient’s career in automotive started in the 1980s at a Toyota dealership where our recipient was a lowly salesperson on the floor, but that didn’t last long. In less than eight years our recipient was managing the dealership.”

Seger talked about how Browning moved from retail to wholesale, taking on “a series of roles as auction general manager for Manheim in the southern U.S., significantly boosting revenue and customer base at each location.”

Browning was at Manheim New Orleans when Hurricane Katrina hit, Seger said.

Browning’s wife was pregnant at the time and the couple was displaced like everyone else.

“We were living in a motorhome in Lane 5 in the auction for a while,” Browning said.

Coincidentally, it was then that Browning and Seger, who was with GE Financial at the time, started talking about what they could do

to raise money for a local family in need.

“We did it with dealer donations, while GE donated a lot of household items, like a refrigerator, a washer and a dryer,” Browning said.

The team went in to “basically rebuild the house” of a father of four, putting in all the appliances with the help of auction personnel, dealers and even Seger.

Seger described how this effort blossomed into something much bigger.

“Spearheading a number of charitable fundraising initiatives in the wake of Hurricane Katrina, (Browning) began a years-long effort to raise money for those in need, not just at Manheim New Orleans, but nationally through key fundraising partnerships,” Seger said.

Even after he moved on to Manheim Mississippi and, later, Manheim San Antonio, Browning continued his charitable work for the company and the local communities, such as with the American Red Cross and through Manheim’s Race to Give program. For the “Race to Give” program, Manheim locations across the country held several fundraising activities in a friendly competition, with the winners earning the honor of donating a vehicle provided by Remarketing by Element.

In Mississippi, the auction partnered with a local school for special needs children, a partnership that carries on today.

Browning said his teams have also raised money for the Boys and Girls Club.

“They honored me, but there were so many others involved,” Browning added.

Seger, however, described how Browning’s efforts, in particular, made a mark.

“In fact, it was our recipient’s drive to help those in need that resulted in the establishment of NAAA’s Disaster Relief Fund,” Seger said. Browning has served in his local NAAA chapter, as well as NAAA nationally, in several executive NAAA roles, including past president, and was honored to be a Warren Young Fellow.

“In 2023, NAAA recognized our recipient’s persistent focus on charitable giving, honoring him by naming NAAA’s charitable arm The Mike Browning Disaster Relief Fund,” Seger said.

Browning said these types of achievements and charitable efforts are a result of working for Manheim and Cox.

“It allows me to lead with a

vant heart,” Browning said.

Compliance News Dealer Associations Join Court

By Jeffrey Bellant

Independent dealer associations joined the battle with their franchise counterparts to fight the Federal Trade Commission’s proposed CARS (Combatting Auto Retail Scams) Rule.

NIADA and TIADA recently filed an amicus brief to the NADA and Texas ADA lawsuit in the Fifth Circuit of the U.S. Court of Appeals, asking for the rule to be vacated.

After the NADA and TADA petitioned the court, the FTC issued a temporary stay, holding off enforcement of the rule until the court provides a ruling.

“Every NIADA member works to promote a trans-parent and good experience for their customers,” said John Fullo, executive director of the TIADA. “The CARS Rule states these same goals, but in reality, it is overly burdensome and just

results in more paperwork for the consumer and dealer thereby making the already paper-filled process to purchase a vehicle more timeconsuming.

“We appreciate the opportunity to work with NIADA and support the Texas Automobile Dealers Association in their endeavor to overturn the CARS Rule.”

The recent filing by the NIADA and TIADA points to the harmful impacts on dealerships and consumers if the rule is put in place.

Gordon Tormohlen, president of NIADA, said the group beat the deadline set for filing amicus briefs before the court.

But he understands the odds the association is up against.

“Anything of this nature becomes a bit of a short in the dark,” he said.

The brief argues that the FTC didn’t follow procedures in issuing the rule and that it’s redundant with

existing rules.

“It needs to be looked at again,” Tormohlen said.

“They need to go back and actually seek input from the industry as well as the public, which they really didn’t do.”

The FTC’s processes were built on assumptions that place a tremendous burden on dealers, Tormohlen said.

The rule seems to be built on the concept that price is first and foremost in the process.

“Any industry veteran will tell you that price is not the way people make their decision (to buy a car),” Tormohlen said.

“It’s certainly important because you have to afford it. But people will come in asking me if a vehicle is safe for their kids, what the gas mileage is or will this four-wheel-drive go through 12 inches of snow.”

Their questions have to do with

their lifestyle needs and habits as much or more than price.

“The problem is if you ask a consumer what’s a good deal, you’ll get 47 different definitions if you talk with 47 people,” Tormohlen said.

“A good deal is different to different people. Some people are focused on price, some on their payments, some on their trade allowance. Some think a car is a good deal if it’s got 30,000 miles on it.

“This rule does not understand how consumers purchase vehicles.”

Tormohlen said dealers he talks with don’t have a problem with well thought out, well intended solid rules and regulations, provided they don’t hinder the industry and they don’t harm consumers.

“This does both of those things,” he said.

NIADA’s first goal is to stop the rule and – if not – try to get it to a point where dealers can live with it.

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Conference News

BHPH Convention Focuses on Fundamentals

By Jeffrey Bellant

The upcoming BHPH United Summit 2024, which foregoes vendors and exhibit halls for education and panel discussions, will hit the Bellagio Hotel in Las Vegas April 23-25.

According to its website, BHPH United – now in its third year –was formed for the sole purpose of providing education and resources to Buy Here Pay Here dealers. Its founding partners are Buckeye Dealership Consulting, Ignite Consulting Partners, Ituran USA, Primalend Capital, Tax Max, Big Time Advertising & Marketing, and Auto Master Systems.

Shaun Petersen, executive vice president and chief legal officer for Buckeye, said the conference started when dealers approached the eventual founders of the conference for training and education.

“The summit was put together

with that in mind,” Petersen said. “So, we developed content that was in the BHPH dealer’s key areas of interest.”

The agenda includes topics such as sales, marketing, underwriting, collections, service department, reconditioning and inventory.

Petersen said the conference is also set up to address the needs of all types of dealers, so sessions will offer different levels for dealers looking for basic info or those looking for higher level material.

The goal of the conference is to bring dealers and their staff members together, so keeping costs down, even without vendors, was important, Petersen said.

“The show doesn’t make money,” he said. “It’s not intended for that.”

The cost for the first attendee of a dealership is $499, but additional people from that dealership pay $199.

Addressing the current market conditions at BHPH United will be Tom Aliff from Equifax, who will discuss trends.

“What do (current finance) pressures look like in the automotive finance space with delinquencies and portfolio performance?” Petersen said. “I’m really interested in what he’ll have to say about that stuff.”

One addition to the BHPH United

Summit is also a new addition to Buckeye Dealership Consulting, Petersen noted.

The company hired Bill Elizondo as its new national sales manager with a specific focus on sales efforts in the independent and franchise automotive spaces. Elizondo formerly served as a senior 20 group moderator for National Independent Automobile Dealers Association.

Bill Elizondo

Retail Markets

4/15/2024

MISSISSIPPI

Michael West, co-owner, Direct Auto, Biloxi, Miss

“We’ve been open for 24 years, but I’ve been doing it for 19.

“COVID didn’t really change anything for us, we stick to our processes.

“Our two dealerships are within five minutes of each other. Really, the only reason we have two is because we couldn’t find enough land for one big one. We have 7080 ready to sell in inventory and we probably sell around 140 a month.

“We sell about 50 percent cars, then SUVs and trucks about 25-25.

“We don’t do buy-here, pay-here.

“I go to auctions; we have Manheim nearby and also a couple of small independents.

“Our customers put down an average down payment of

$1,500 over 72 months.

“We only do online advertising and direct mail.

“We’re looking for cars that are about seven model years old, with less than 90,000 miles.

“For dealers just starting out I say, ‘focus on who has the money.’ And then buy your inventory based on that and then market to those people.

“We sold 10 cars yesterday. But the last car I know that they sold was a 2019 Dodge Charger RT. It had 89,000 miles and we sold it for about $28,000.”

SOUTH CAROLINA

Dean Cantey, owner, Automotive Experts, Oak Grove, S.C.

“We started in 1992. I was a franchise dealer and became an independent in ’99.

“Our auto repair is big, which means a lot more em-

ployees and a lot more headaches. We opened the sales lot in 2013.

“Then I did some buyhere, pay-here, but that was taking away time from expanding the shop. We got rid of the BHPH because I had to either hire salespeople or collectors. There were plenty of banks willing to lend. We have a good base of dealers who bring us cars to work on.

“I keep 18-30 vehicles. Before COVID we were putting out about 35. This month we’ll sell 40 easy, so it’s a good month.

“I try to keep a mix of everything. Cars, trucks, SUVs and I also throw minivans into that. It depends on what I can buy.

“You’ve got to be able to buy it right where the car’s got the loan value where banks will loan on it. But our recon cost is higher now

because the cars out there have higher miles. Wayne, my partner, does the service work. I do the cosmetic work. Our reconditioning costs are up to $750 – that’s service and recon.

“I still go to auctions in person. As a matter of fact, tomorrow I’ll be at the Charleston Auto Auction, which is now an America’s Auto Auction. Laura Taylor (general manager) does an awesome job. The longestrunning auction, Rawls, is right down the road from me.

“I get a mix of subprime to prime customers because of where we’re at. Most of our business is referral because of the repair shop. We sell a lot of warranties and that keeps people coming in for their routine maintenance. We’re on a very busy road. It’s a cut-through from a university to the Fort Jack-

Compiled by Ed Fitzgerald

son Army Base.

“Getting parts is not the problem it was a year-anda-half ago. Getting parts delivered is more of an issue. They’re using Uber and Lyft to deliver. And they’re expecting a tip, but we didn’t hire them to deliver the part. You’re going to spend $600$1,000 on tires. You used to see a lot of used tire stores. Some dealers are happy with a tire that just holds air, I can’t sell that tire.

“We’ve got our state association (Carolinas combined) convention coming up the first week of August.

“North Carolina has more training because they have to get certified every year. We’ve started a continuing education class.

“That helps young dealers who don’t know what they’re doing. They think you just sell a car, like it’s social media or curb-stoning.”

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Wholesale Markets

4/15/2024

CALIFORNIA

David Aahl, vice president, North Bay Auto Auction, Fairfield, Calif.

“We’re celebrating our 30th anniversary this summer.

“Currently, we’re running four lanes. Volume has been up in the first quarter. Repos and lease returns have been really strong. Dealer trades have been good, too.

“I think things are going well generally, but also, it’s the value dealers get with independent auctions.

“We’re running upwards of 500 to 550 per sale. We’re averaging better than 70% (sales percentages) with some sales hitting in the mid-80s during the last quarter.

“In the lanes we’re getting between 300 and 350 dealers and we’re getting another couple of hundred online.

“Even with the crazy in-

terest rates, used cars are still at a premium because I think there is real value in used cars. Our used cars are pretty healthy right now, for the most part.

“We’ve been averaging about $8,000 a car (at the block). Pre-COVID we were in the $5,000s.

“We’re about 70/30 commercial versus dealer trades. There has definitely been an uptick in repossession volumes.

“Our commercial volumes are not just repos. There are a lot of lease returns mixed into that, as well.

“We just won a national award – a top auction award – from Merchants Fleet for the third consecutive year.

“We saw a little shift in the market for the first time where anything that was allwheel drive or four-wheel drive did well. It may be weather-related because we

had a pretty good winter with the volume of snow and rain in Northern California.

“We have a GSA once a month. Those volumes have been steady. We average about 70 cars a month.”

MINNESOTA

Brandon Thompson, owner, Mid-State Auto Auction, New York Mills, Minn.

“I actually bought into the auction in 2019 in the ownership role from Rob, my dad. He’s the old man now. I also have a sister, Abby, who joined us last year, as well. We’re on the third generation here and things are going well.

“We’ve been in business 40 years and this year will be 41. We have four lanes.

“Recently, we’ve been running between 450 and 500, consistently every week. I would say we’re probably

still up from pre-COVID numbers. We’re down from 2021-2022, but those were crazy times when you could put 600 cars in the lanes and no problem. Pre-COVID, we were probably in the 400car area.

“Our volumes are probably 80/20 (dealer units vs. commercial/fleet/lease).

“Sales percentages, lately, have been in the mid 60s. We’ve been pretty fortunate, especially this last month.

“In-lane and online bidders are pretty much 50/50. We’re getting about 100 inlane and 100-120 online. We were blessed with a mild winter this year.

“For us, January was pretty low. In February business started to trickle up and it really opened up in March.

“The dealers said the same. It sounds like March was fairly consistent across the board.

Compiled by Jeffrey Bellant

“Our average price across the block is about $8,500. It was maybe around $6,000 pre-COVID and about $10,000 during COVID.

“On the commercial side, the banks and credit unions that we work with have been pretty steady.

“For us, in our area, we haven’t seen any deviation in repo volume. It’s been fairly consistent recently, no big down swing or upswing.

“We have a GSA sale and they have been consistently running between 50 and 60 cars a month.

“We’re expecting good things this spring – April going into May. Some of the buy-here, pay-here dealers that come here have seen an uptick in purchases.

“On April 19, we’re having a spring party sale and we’re expecting 800-900 consigned cars.”

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MAY 2024

Columbus Fair

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704-587-7653

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847-551-2151

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951-689-6000

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206-762-1600

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909-822-2261

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800-622-7292

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713-649-8233

Southern AA

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860-292-7500

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404-762-9211

Columbus Fair

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614-497-2000

Manheim Dallas

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877-860-1651

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262-835-4436

Manheim Nashville

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615-773-3800

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702-730-1400

Manheim Orlando

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800-822-2886

Manheim Palm Beach

May 8 561-790-1200

Manheim Pennsylvania

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800-822-2886

Manheim Phoenix

May 23

623-907-7000

Manheim Riverside

May 9, 23

951-689-6000

Manheim Seattle

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206-762-1600

ADESA Boston

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508-626-7000

ADESA Charlotte

May 2, 16, 30

704-587-7653

ADESA Golden Gate

May 14, 28

209-839-8000

ADESA Salt Lake

May 21

801-322-1234

Columbus Fair

May 1, 29

614-497-2000

Manheim Dallas

May 8, 22

877-860-1651

Manheim Nashville

May 8 615-773-3800

Manheim Nevada

May 3, 31

702-730-1400

Manheim Palm Beach

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561-790-1200

Manheim Pennsylvania

May 2, 16, 30

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My twin brother and I used to love going to art museums together. No surprise that we both appreciated the same types of styles ranging from classic to modern but we both leaned toward Impressionism. As he lived in England and we visited one another often, we were spoiled for choice, either there or here.

Four years ago we were scheduled to visit Crystal Bridges Museum of American Art in Bentonville, Arkansas – the brainchild of Alice Walton, daughter of Wal-Mart’s Sam Walton. Robin’s untimely passing prevented that visit.

To observe the fourth anniversary of that event, my daughter, Allison and I just made the trip and spent three days in awe of the museum, its exhibits and the town, itself.

Bentonville is oozing with

art, not in a tacky, touristy way, but with references to art and things artistic in every corner, beautifully and stylishly executed at every turn. In the town square, in every side street or parking lot; it’s fabulous. Our hotel’s halls, rooms and public areas provided a veritable gallery of its own. A 1960 Cadillac Deville, covered in pennies, graced the front courtyard. The town’s amenities and utilities, from fences to manhole covers, are beautifully designed and finished and the place is as clean as a new pin. A woodland trail from the town to the museum’s campus has art installations along the way from a giant spider to a tree made of chrome. Stunning stuff! All this leads to several gorgeous wood and glass pavilions designed by the architect, Moshe Safdie, nestled

in a vale with spring-fed ponds. The project broke ground in 2011 and major additions are under way.

Everything has been designed for the comfort of the visitor; large display areas are beautifully designed and decorated, many with concave walls for easy viewing if multiple paintings form a sequence or embrace a period.

The whole place is pure genius.

While it’s not easy to get to, a small regional airport has limited access via a couple of budget carriers. We flew into Kansas City and readily retreated to the flatlands and farmland leading south. An easy lope allowed us to chat and catch up as time passed in a trice.

You would think that a small town in Middle America might have a dearth of places to eat. Of course

there was the usual smattering of the Interstate standbys on the way in but, in the end, we were spoiled with tempting restaurants and terrific hospitality. Inventive menus that would have done justice to any New York or LA eatery were in abundance and we took advantage at every opportunity. The seat belt on the ride back to KC protested its new commitment!

As one who likes to paint (or at least try) I’m awed at the talents, ideas and creativity of every stripe of humanity. Exquisite Creatures is an exhibition of insects, plants and animals, arranged in artistic designs, underpinning the appreciation of art, science and nature in jaw-dropping displays. Kids and grown-ups were wide eyed all around us.

A Frank Lloyd Wright

house, taken apart in New Jersey and re-erected on site in the grounds of the museum confirms wider genius around us.

I’ve rarely enjoyed such a heartfelt, indulgent and rewarding time. Ally, too, felt so happy with the trip – it was as though Robin was there, after all.

Tony Moorby

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