UHS 2024 Annual Report by Urban Housing Solutions

RISING THROUGH RESILIENCE

ManagingDirector

“Ifeelconfident wewillkeep buildingonthe momentum through2025”

“I feel conf ident we wi w ll ke k ep building on the through 2025”

~ Brent

~Brent Managing Director

ResiliencewasthewatchwordatUrbanHousing Solutionsin2024,andIampleasedtoseethe tangibleprogresswemade.Weaddednew resourcesforourorganizationbyattractingnew seniorleadership;byimplementinganew performancemanagementsystemand moreprofessionaldevelopmenttools;and byleveragingtechnologytoimprove internaldatamanagement.Wealsohelped shoreupourapartmentcommunities, particularlythroughthesignificant, ongoingrenovation ofourGreentree Terraceproperty.Andmostimportantly, weworkedtoimplementoureviction preventionframework–andtoaccess rentalassistanceandotherresourcestohelp buildupourresidents’capacitytoweatherthe personalorfinancialuncertaintiestheymay encounterintheirlives.

UHSResiliencyHub

In2020,inpartnershipwithVanderbiltSchoolof Nursing,theResiliencyHubmodelwascreatedto supportresidents.TheResiliencyHubengages communitypartnerssuchasMatthewWalker ComprehensiveHealthClinic,SecondHarvestFood Bank,NashvilleFoodProject,BelmontUniversity, UniversityofTennesseeSchoolofSocialWork,and WeGo-justtonameafew-toassistresidentsto achieveself-sufficiency.

Resilient Communities

TheHubMission:

Inmanyways,2024wasaresetforUHS.While thepositiveimpactmayhavebeenincremental onouroveralloperationalperformance,the trendlinesclearlyconfirmedthatwearemaking goodheadwayonourthree-yearstrategicplan–andIfeelconfidentwewillkeepbuildingonthe momentumthrough2025.

Sincerely, renta

Thanksasalwaysforyourpartnership.Withyour support,IknowUHSandourresidentswillbe moreready–andmoreresilient–forthefuture.

ThemissionoftheUHSResiliencyHubistosupport low-incomeindividualsandthosetransitioningfrom homelessness.Throughanacademic-community partnership,weaimtoprovideessentialresources, comprehensiveoutreach,casemanagement,food security,basicneedsassistance,emergencyaid, transportation,educationalopportunities,anda dedicatedteamofpersonneltoimprovethewell-being andresilienceofthecommunityweserve.

Resiliency Amb

ResiliencyAmbassador

Organizational Resilience n

lizationa Orga

UHS Volunteer & Bo i i

UHSVolunteer&BoardMember–ChristianKetel

Dr.ChristianKetelbeganhelpingUHS-andespeciallyour residents-whenhehelpedlaunchTheClinicatMercuryCourtin 2012,aninitiativeheledforoveradecadewhileservingonthe facultyoftheVanderbiltSchoolofNursing.Shortlybeforejoining ourBoard,ChristianandhisteamspearheadedthefirstResiliency HubpilotatMercuryCourtandRex2–andChristianwillcontinue tohelpexpandthisconceptthroughhisPhDwork.UHSresidents andstafflookforwardtocontinuingtobuildonthestrong partnershipforwhichChristianlaidthefoundation.

WeknowthatwhenUHSismoreconnected asanorganization–whenweare communicatingandworkinginalignment withourcorevalues–wewillworkbetter together.Thatmakesusmoreresilientand capableofmeetingnewandgreater challenges,whetherthosehappennaturally (e.g.,climatedisasters,apandemic,etc.)or artificially(e.g.,operationalexpansion, largerscaledevelopment,etc.).Inour three-yearstrategicplan,weidentifieda handfulofkeyprioritiestohelpmakeUHS amoreresilientorganization–withmore resilientstaff.Theseprioritiesinclude providingmoreprofessionaldevelopment;

three-year strategic plan, we identified a handful of key priorities to help make UH t organization – with mor hese priorities include profe f ssional developmen

Dr Christian Ketel began helping UHS - and especially our residents - when he helped launch The Clinic at Mercur y Court in 2012, an initiative he led for over a decade while ser ving on the faculty of the Vanderbilt School of Nursing. Shortly before joining our Board, Christian and his team spearheaded the first Resiliency Hub pilot at Mercur y Court and Rex2 – and Christian will continue to help expand this concept through his PhD work. UHS residents and staff look for ward to continuing to build h a more resilien resilient staff f . T providing more partnership for which Christian laid the foun on t e strong dation.

intentionallyandexplicitlywithourthree-year strategicplan.

Mostimportantly,UHSmadeasignificant changeinourorganizationalchartin2024: wecreated–and successfullyhired–a newChiefOperations Officer.OurnewCOO, LetishaUwaifo oversees allproperty managementand maintenance,capital improvements,leasingandcompliance,and residentservicecoordination.Inadditionto providingacruciallevelofoperational redundancyinourseniorleadershipteam,the COOposition,whichoverseesmostofour departmentsandstaff,willhelpimprove communicationandcoordinationacrossteams goingforward. In2022,UHSinvestedinamorecapable, cloud-basedpropertymanagementsoftware. Atthetime,however,allotherUHS operationaldataremainedonthelocalserver inourheadquartersat822WoodlandStreet,a propertythathadpreviouslylostpowerfor severaldaysaftertheMarch2020tornado.By theendof2024,UHSsuccessfullymigrated ouressentialfilesandaccountingsoftware–therestofouroperationaldata–tothecloud. NowallUHSfilesareavailablefromany locationwithaninternetconnection, providingbetterbusinesscontinuityinthe eventoffutureoperationalortechnological disruptions.In2024,wealsotookadvantage ofenhancedfunctionalityinourproperty managementsoftwaretoprovideamore robusttrainingcurriculumforeachUHS employee–andweoverhauledthe performancemanagementframeworkinour cloud-basedHRplatformtoalignitmore

UHSRex2Resident StaceyRicketts

OurresidentmovedintoUHSinMay2024.FromDay1,she spokepositivelyabouthercircumstancesandstatedthatshe hadgoalsshe'dliketoaccomplish–shejustneededinsight intoresourcestohelphergetstarted.Oneofhergoals wastobeenrolledintocollege;thissummer,Staceywill startatNashvilleStatetoobtainadegreeinLiberalArts. Sheisaninspiringmultimediaartistwhohasexperience insketching,painting,woodworking,clay,etc.Last summer,StaceymadeaconnectionwithDaybreakArts, whereshewasabletodowhatshelovesandhaveherwork showcasedatartshows.Justrecently,oneofherpaintings wassoldandputondisplayatBelmontUniversity.Staceyis verydrivenandempathetic,actingasapeacemakerforall thosearoundhertoensurelivingatRexCourtsisenjoyable.

former Jour now lives at Eastw t ood Courts his sobriety t , but he has avoid is gainfu f lly employed. He actu increase, and his employer is into training that would furth participated in and complete parenting class last year provi skills and coaching that h program, he now has daughter and a hea mother of his chi

GeraldBrownisaformerJourneysofHopegraduateand nowlivesatEastwoodCourts.Notonlyhashemaintained hissobriety,buthehasavoidedanyotherlegaltroubleand isgainfullyemployed.Heactuallyjustreceivedapay increase,andhisemployerisinterestedinenrollinghim intotrainingthatwouldfurtheradvancehiscareer.He participatedinandcompletedtheNurturingFamilies parentingclasslastyearprovidedbyUHS.Throughthe skillsandcoachingthathewasabletogaininthe program,henowhasvisitationrightstohis daughterandahealthierrelationshipwiththe motherofhischild.Geraldrecentlybegan talkingaboutthehomebuyingprocess,and wayshecanstartpreparingnow.Hetrulyis theepitomeofwhatUHSstandsfor

Gerald Brown is a

UHS Eastwood

Gerald Brown

INCOME

$8.8MRents

$100KContributionsandGrants

$1.0MAnnualOperatingGrants

$200KOtherOperatingIncome

$10.1MTotalIncome

87.3%

$4.7MPropertyExpenses

$900KInterest

$500KTaxes

$100KDirectResidentExpenses

$700KAdmin

$2.9MPayroll EXPENSES

$9.8MTotalOperating Expenses

$3.4MImprovementsandMajor Repairs

$800KLoanPrincipalPayments

$4.2MTotalCapital Expenses

TotalOccupancyon12/31/24

$275,151

TotalArrearageon12/31/24

1,633Homes

Resiliency Programs

YouthSummerFeedingProgram

Resiliency Programs

AgetoPerfection

MAC(MetroActionCommission)hasdevelopeda summermealsprogramthatprovidesbreakfastand lunchtoschoolagechildreninunderserved communities.Lastyear,UHSwasfortunateenoughto partnerwiththemtofeedtheamazingkidshereat EastwoodCourts.Wewereabletoservearound1,350 mealsduringthattime.Thekidsonthepropertywere soexcitedandthehighlightoftheirdaywascomingto theResidentServiceCoordinator'sofficetopickup theirmeals.IttrulymadeourResidentService Coordinator'shearthappyandprovidedherwithan outlettomakeamazingconnectionswithouryounger population.UHSisplanningtoparticipateagainthis summer,andweknowthekidsaregoingtobethrilled.

AgetoPerfectionat26&ClarksvillePikeisaholisticwellness programforseniorslivinginNorthNashville.Thegoalofthe programistoenhancethelivesofseniorsinourcommunities byofferingactivitiesthatpromotewellnessthroughphysical activitiessuchaschairyoga;nutritionclasseswithfoodboxes; communitygarden;arttherapy;GameDays;lifelonglearning workshops;fieldtrips;andquarterlyeventstoencourage intergenerationalrelationshipbuilding.

Women’sGroupatRexCourts

g y g population. UHS is planning to participate again this summer, r and we know the kids are going to be thrilled.

Nur turing Families

NurturingFamilies

UHS Nurturing Families was created to support our resident’s family dynamics. This is a voluntar y 6month program that includes a one-day family (parents and children) training session followed by 5months of one-one parent coaching. Please click the (or use the QR code below) and meet John, a program graduate.

UHSNurturingFamilieswascreatedtosupportour resident’sfamilydynamics.Thisisavoluntary6monthprogramthatincludesaone-dayfamily (parentsandchildren)trainingsessionfollowedby5monthsofone-oneparentcoaching.Pleaseclickthe link (orusetheQRcodebelow)andmeetJohn,a programgraduate.

TheRexCourtsWomen’sGroupisanopportunityforwomen inthecommunitytoconnectwitheachotherandgetto knoweachotherbetter.Ourgoalistocombattheisolation andlonelinessthatmanywomenexperienceespeciallywhen livingalonebyofferingfunwaystogettogetherandgetto knowtheotherwomeninthecommunity.Weutilizedideas developedbywomenintheRexCourtscommunitytoplan activities,includingopportunitiestolearntoknitand crochet,playgamestogetherlikeWheelofFortuneand Bingo,andcreateaspacetopromotesocialinteraction.This grouphasallowedforwomeninthecommunitytoconnectinawaythatpromotes opportunitiesforthemtoencourage,celebrate,andbuildeachotherup!Wehaveseen friendshipsdevelopbetweenneighborsandhavewatchedconnectionandexcitementgrow amongthecommunitythroughthiswomen’sgroupopportunity.

The Rex Courts Women’s Group is an opportunity for women in the community to connect with each other and get to know each other better. Our goal is to combat the isolation and loneliness that many women experience especially when living alone by offering fun ways to get together and get to know the other women in the community. We utilized ideas developed by women in the Rex Courts community to plan activities, including opportunities to learn to knit and crochet, play games together like Wheel of Fortune and Bingo, and create a space to promote social interaction. This group has allowed for women in the community to connect in a way that promotes opportunities for them to encourage, celebrate, and build each other up! We have seen friendships develop between neighbors and have watched connection and excitement grow among the community through this women’s group opportunity.

2024BoardofDirectors

2024 Board of Directors

Katina Beard

KatinaBeard

MatthewWalkerComprehensiveHealthCenter

Matthew Walker Comprehensive Health Center

JohnGregory,ChairEmeritus

John Gregor y, Chair Emeritus

Renasant Bank (Retired)

RenasantBank(Retired)

Steve Harris

SteveHarris

Trevecca Nazarene University (Retired)

TreveccaNazareneUniversity(Retired)

Kate Hyde Redevelopment Lab

KateHyde RedevelopmentLab

Michael Lewis, Chair Lewis & Wright Funeral Directors

MichaelLewis,Chair Lewis&WrightFuneralDirectors

Chris Mayfield

ChrisMayfield HCA

Andrew Ritter

AndrewRitter

TruxtonTrust

Truxton Trust

2024CommunityCouncil

2024 Community Council

JohnGregory, RenasantBank(Retired)

John Gregor y, Renasant Bank (Retired)

TabithaAllbert, S&SPropertyManagement

Tabitha Allbert, S&S Property Management

Jamie Casler, Trevecca Nazarene University

JamieCasler, TreveccaNazareneUniversity

MaryFoust, Attorney

Mar y Foust,

ClintStory, CitizensSavingsBankandTrust

Clint Stor y, Citizens Savings Bank and Trust

MarquezCantrell, ConsilioLLC

Marquez Cantrell, Consilio LLC

H.G.Stovall, LaunchPad

H G Stovall, Launch Pad

TraceyLevine, HealingHousing

Tracey Levine, Healing Housing

ToAllofOur WonderfulFriends

To T All Wo W nd Our wor th t e colla dedicate th t e impo preservi support you are r with us f gr grateful and look to t geth t er

Ourworkismadepossiblethrough thecollaborationandgenerosityof dedicatedpartnerswhorecognize theimportanceofcreatingand preservingaffordablehomesin supportivecommunities.Whether youarenewtoUHSorhavebeen withusfromthebeginning,weare gratefulforyourongoingsupport andlookforwardtogrowing togetherin2024.Thankyou!