July 2020
Magazine
The power of
preparation
The power of
Maria Gordon, RN Dedicated COVID ICU
Janan Sackllah, MPH, CIC Infection Control
Scott Rivenes, MD Emergency Department
Teamwork and resiliency drive Houston Methodist Sugar Land’s response to COVID-19
C
hris Siebenaler won’t forget the moment that COVID-19 became a reality in Fort Bend County.
Methodist Sugar Land. At first, a slow trickle; and later, in steady numbers, day after day.
It was the first week of March, and the Houston Methodist Sugar Land Hospital regional senior vice president and CEO received a text on his phone alerting him that Fort Bend officials would be hosting a news conference the next morning to discuss the county’s first coronavirus patient.
“We were as prepared as we could be, but given how little we knew about the virus itself, it became very challenging, very quickly,” Siebenaler said. “That first week, I remember feeling a sense of uncertainty despite all of our planning – there were just so many unknowns. But I was confident that our team would respond with skill, compassion and commitment. And they did.”
“We had been preparing for that moment for several months, but nobody knew exactly when our community would be impacted,” Siebenaler recalled. “Even though the first patient wasn’t being treated at Houston Methodist Sugar Land, that text was still a wake-up call – COVID-19 was here in Fort Bend, and it was just a matter of time before we would be called into action.” It didn’t take long. The day after the news conference, patients with suspected coronavirus symptoms began showing up at Houston
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The story of the hospital’s fight with COVID-19 is one of preparation, resiliency and the spirit of teamwork, underpinned by Houston Methodist’s core values. Faced with perhaps the most important medical challenge of their careers, the physicians and staff at Houston Methodist Sugar Land rose to the occasion to serve the people of Fort Bend and surrounding areas.
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preparation:
Priya Oolut, MD Pulmonologist
First reports spark preparation The hospital’s intense focus on planning began in December 2019, when Janan Sackllah, MPH, CIC, senior infection preventionist, first received initial reports out of China of a novel, highly infectious coronavirus.
Lisa Sheckler, RN COVID Dedicated Unit leaders representing key departments. That team worked diligently to prepare the hospital for the expected surge, organizing everything from patient care protocols to procurement of supplies and physical modifications of the hospital’s infrastructure.
“We stay on top of these alerts because we serve an international community and it’s always possible that we will see cases of emerging diseases sooner rather than later,” said Sackllah. “We began planning for our first patients within days.” “It was clear to us that this was a highly contagious disease and that we would need to use the utmost care in dealing with patients. From that point on, our focus in Infection Control was on ensuring that we had the proper personal protective equipment (PPE) on hand, and that our staff was properly trained in its use.”
Next step: Logistical problemsolving The hospital soon implemented daily planning meetings with a core group of
Members of the incident command center prepare face masks to hand out to everyone who enters the hospital.
“What stands out to me is how committed everyone was to doing whatever it took to meet this challenge head-on and succeed,” said Eliud Faz, chief operating officer. “Watching our people come together and problem-solve so many complex issues – on the fly – was remarkable.” In February, hospital staff began a series of drills to work through the processes needed
Rosie Tesfay Patient Transporter to safely identify and separate suspected coronavirus patients when they arrived; examine them in the Emergency Department; and move them to a designated unit in the hospital if they needed care. “We eventually did a physical walk-through, with a team of 15 people from all impacted departments, to test how everything would work and make sure it could be done safely,” said Kelly Ward, director of the Emergency Department. By the time patients began showing up in March, the hospital had a detailed plan in place that would keep suspected COVID-19 patients isolated from the moment they arrived. Throughout the next few weeks, representatives from Infection Control were on hand to observe and assist front-line staff at every step of the process to ensure safety protocols were followed.
Preparing the facility Another critical element in the hospital’s response was building out a designated COVID-19 unit that could keep a large number of patients isolated. The team selected the hospital’s Brazos Pavilion, which already
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housed an intensive care unit (ICU) and three medical/surgical units. That rapid reconfiguration effort was the responsibility of the hospital’s facilities team, which oversaw the conversion of 58 new negative pressure rooms across three units and the two intensive care units. The purpose of negative pressure rooms is to prevent air from circulating from a COVID-19 room to the rest of the hospital. “What made this so challenging was the scale and speed we needed to convert the rooms,” said Paul Forbes, Facilities manager. “We typically only set up negative pressure for one space at a time – usually to prevent dust from spreading during construction or renovation. Converting an entire unit over a weekend is a whole new ballgame, but we did it.”
“The dual screening process prevented patients who were presenting with other issues from coming in contact with suspected COVID19 patients,” said Rivenes. “That approach served us well.” Later, a tent was installed outside the ER so that staff could examine those who were less ill and provide rapid assistance without the need for the patient to enter the hospital.
Caring and compassion on the front lines Once patients moved from the Emergency Department into the COVID-19 units in the Brazos Pavilion, responsibility for their care shifted to a team of Houston Methodist Sugar Land physicians, nurses and other professionals who worked seamlessly – and tirelessly – to serve. “In the beginning, there was a lot of uncertainty among our staff,” said Janet Leatherwood, chief nursing officer. “This was something new and relatively unknown. But our staff responded with such tenacity and were all in this together, as a team, taking care of our community.” One of the biggest challenges facing front-line staff was that patients weren’t allowed visitors, to prevent spread of the coronavirus.
Members of the Respiratory Therapy Team.
Hospital leadership was also charged with developing a plan for securing the hospital campus to limit the number of visitors and ensure that everyone entering the building – staff included – was properly screened for symptoms.
“Normally, patients are surrounded by their loved ones, supporting them during their hospitalization,” said Leatherwood. “But even our non-COVID-19 patients were not allowed visitors, which was something that we never experienced before. This definitely affected our patients’ morale as well as the staff.” In response, the staff went above and beyond to provide comfort.
Ground Zero: The Emergency Department
Those caregivers on the front line – and the professionals supporting them behind the scenes – demonstrated unique skill in problemsolving. For example, to preserve PPE, ventilator monitors were moved to the anterooms so that staff could adjust the equipment without entering the patient’s room. “Those out-of-the-box ideas – and there were many of them – made a tremendous difference in our response,” said Faz. “The creativity of our people was amazing, and so was the willingness of our support functions to do whatever was needed as quickly as possible.”
“Our physicians were quick to adapt,” said Cullen Hebert, M.D., lead intensivist in the ICU. “They made all the necessary adjustments – utilizing PPE effectively, conducting rounds in a safe manner and implementing telemedicine where appropriate. It was a lot of change in a short timeframe, but they did whatever they could to help.”
“We saw a steady stream of patients with every shift,” said Scott Rivenes, M.D., Emergency Department medical director. “Patients with a cough and fever, and many with shortness of breath. As the health care community began to learn more about this disease, we added additional symptoms to the list of screening criteria. It was an ever-changing situation.”
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“Our caregivers really became an extension of each patient’s family,” said Sally Shen, associate chief nursing officer. “They went out of their way to connect emotionally with our patients who were alone and afraid. And they did whatever they could to communicate frequently with family members who couldn’t be there. We saw a lot of creativity from our staff to help patients and their families feel connected.”
Physicians were creative, too, finding ways to deliver timely care despite the expanded safety precautions.
On June 17, when the hospital was at its busiest, Houston Methodist Sugar Land treated 49 hospitalized positive COVID-19 patients at one time. So far, they have been fortunate not to see the hundreds of cases similar to New York and other hot spots around the world.
The hospital’s plan called for initial patient screening in the vestibule of the ER. Those with possible COVID-19 symptoms were routed through a separate entrance and assigned to designated exam rooms to ensure they were kept apart physically from other patients.
Jen Gillen, RN who worked on one of the dedicated COVID-19 units.
Sometimes, that meant going beyond bedside care.
Michelle Moreno, RN, ICU nurse.
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“We had a patient who was upset because he was going to be admitted and there was no one at home to feed his pets,” said Siebenaler. “Dr. Raziuddin Ahmed told him, ‘Don’t worry…give me your keys and I’ll stop by your house and feed them.’ That’s a perfect example of the compassion our physicians and staff demonstrated daily.”
Community support kept spirits high Through it all, the physicians and staff at Houston Methodist Sugar Land were uplifted by the support of the community. “So many people have reached out,” said Siebenaler. “From donating food and PPE to churches having concerts in the parking lot, the response has been overwhelming. Every day, we had people from the community showing their support in some way.” “Balloons, signs, posters, Girl Scout cookies, thank-you notes, lunch and dinner … the support we received meant so much to everyone,” said Leatherwood. “It was very rewarding to see that the community recognized what we were doing and wanted to help in whatever way they could.”
Perhaps one of the most memorable moments was the flyover of the U.S. Navy’s Blue Angels, who soared over the hospital on May 6 in a tribute to healthcare providers. “That was amazing,” said Siebenaler. “Everyone was just in awe, sharing that sense of pride and commitment.” As the numbers began to slow, and hospital staff could take the time to reflect on the initial response, one difference-maker stood out. “The key was teamwork,” said Siebenaler. “We could not have responded as effectively as we did without everyone coming together. There was not a department or function in the hospital that was unaffected by this, and there were just as many champions behind the scenes as there were on the front lines – housekeeping, facilities, information technology,
food and nutrition, communications, supply chain and many more.” The hospital also benefited from daily collaboration and communication with other institutions across the Houston Methodist system. The sharing of information, ideas and best practices strengthened and supported Houston Methodist Sugar Land’s response. “All of Fort Bend can be proud of the team here at Houston Methodist Sugar Land,” said Siebenaler. “Our people came together selflessly and gave their best. Just as important, the lessons we learned will serve us well as we continue to care for patients with COVID-19. We’re confident that we are properly prepared, even in the event of another surge, and that we can continue to serve the community safely.”
Don’t delay your
CARE.
The hospital is safe! It’s one of the most common questions people have about health care now: Is the hospital safe? “I get asked that daily,” says Scott Rivenes, M.D., medical director of the emergency department. “The answer is ‘absolutely!’ No one should be concerned about coming to the hospital or seeing their physician. We’ve got detailed, thorough protocols in place to protect patients and ensure that they are safe from exposure to all types of illnesses, including COVID-19.” In addition to constant deep cleaning and the use of CDC-approved disinfectants – including UV lighting sanitizers – Houston Methodist Sugar Land has instituted several new processes to keep patients safe: • Mandatory masking and social-distancing guidelines for all physicians, employees and patients. • Patient screening to identify possible symptoms or exposure risk. • Staggered in-person appointments to reduce patient contact. • Expanded virtual services. • Daily screening and frequent testing of employees as recommended by the CDC. • Mandatory personal protective equipment rules for all staff and physicians. • A new in-car check-in process as well as reconfigured waiting rooms and check-in lines to support social distancing.
Scott Rivenes, MD Medical Director of the Emergency Department
To learn more about Houston Methodist Sugar Land Hospital, visit houstonmethodist.org/sugarland or our Facebook page at fb.com/methodistsugarland for the latest news, events and information.
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The
Secret by Sara Adams
I
f you were to ask David Gillespie what his secret to a long life has been, he will tell you, “I decided not to die.” David first trusted that decision fifty years ago, when at the age of twenty-nine he was diagnosed with melanoma and given six months to live. Today, at the age of seventy-nine, that decision continues to be his preferred choice. Originally from California, David and his wife Mary Francis moved to The Woodlands twenty-seven years ago. Last Thanksgiving, David found himself in another health battle. He had developed a serious staph infection. His recovery was complicated by the fact that he had two knee replacements years before. David spent some time in the hospital. With his wife’s help, he was able to complete his course of treatment at home over the following six weeks. He says, “I owe her big time.” It wasn’t long before David began to notice his lymphedema was flaring up. He says, “At one point the swelling was so bad, I couldn’t even bend my leg.” David consulted his general practitioner who recommended Dr. Ulises Baltazar. Dr. Ulises Baltazar is a highly regarded vein specialist. He has extensive experience working with conditions resulting from issues of the circulatory system and is a leader in his field. Board certified by the American Board of Surgery in Vascular Surgery and General Surgery, Dr. Baltazar is a member of Houston Methodist Cardiovascular Surgery Associates’ Sugar Land Vein Clinic—a practice dedicated exclusively to the treatment of venous insufficiency. “Dr. Baltazar impressed me so much,” says David. “I was looking for someone I could connect with. I didn’t want just a doctor; I was looking for a healer. The medical field can be impersonal. In Dr. Baltazar’s office, you are not just a number. He and his staff take a real interest in you. His office is such a comfortable environment.” David’s treatment involved seeing Dr. Baltazar every day for three weeks. He liked how Dr. Baltazar would update and encourage him throughout his visits. “Dr. Baltazar is a real healer,” says David. The day David made that first 110 mile round trip from The Woodlands to Dr. Baltazar’s office, he did so because he trusted his doctor. When he made that same 110 mile round trip every day for three weeks, it’s because he trusted Dr. Baltazar.
Ulises Baltazar MD, RVT, FACS now affiliated with the renowned Methodist Cardiovascular Surgery Associates 281-240-8400 16605 Southwest Freeway Ste 505 (in the Methodist Professional Building 3) 6 ~ UPCLOSE ~ July 2020
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SUMMER ROAD TRIP Is Your Car Roadworthy?
by Amy Sharp
D
ue to the pandemic, air travel is down an estimated 94%. If you’re among the many planning a good, oldfashioned road trip this summer, it’s in your best interest to make sure your vehicle is in working order before you hit the wide, open highway. David Alexander, Fixed Operations Director at Classic Chevy Sugar Land and Classic Chevy HWY 6, says, “Here at our dealership service departments, we offer what is called the Vacation Special. This is a 27-point inspection of your vehicle, including brakes, tires, wiper blades, A/C, driveline and transmission. If we find anything, we make recommendations and provide an estimate on what work is needed to make your trip as safe as possible. Give us the go ahead, and we get the work done. You’ll leave here with the peace of mind that your car is ready for a several hundred mile road trip to wherever
SUGAR LAND
it is you’re wanting to go!” Before it leaves the Classic Chevy Sugar Land or Classic Chevy HWY 6 service department, your vehicle will be washed, vacuumed and sanitized. “We wipe down all touchpoints using a disinfectant provided by GM,” says David. “This includes the steering wheel, door handles, buttons, knobs and shifters. The final step is to wrap your steering wheel, so when you unwrap it... you’re the first person to touch it after our sanitation process.” Locally owned by Tiffany and Jeff Sebastian, Classic Chevy Sugar Land and Classic Chevy HWY 6 have the largest selection and inventory in the city, and they are open seven days a week. The showroom and the service department at the Sugar Land location is open Monday-Saturday, closed Sunday. The HWY 6 location is open Sunday-Friday, closed Saturday. Jeff says, “We recognize that for many of our clients,
shopping for a vehicle or getting your car serviced is most convenient on weekends. That’s why Sugar Land is open Saturday, and on Sunday the HWY 6 location is open and available for all of your vehicle needs, including the Vacation Special to check for car roadworthiness.” Classic Chevy Sugar Land and HWY 6: With just one name to remember and two convenient locations, your favorite dealership is easier to find than ever! Classic Chevrolet Sugar Land 13115 Southwest Freeway Sugar Land, TX 77478 281-491-9000 www.classicchevysugarland.com Classic Chevrolet HWY 6 8100 HWY 6 South, Houston, TX 77083 281-201-1040 www.classicchevyhwy6.com
HWY 6
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F CUS
LOCAL Compounding Pharmacists Provide Customized CARE by Amy Sharp
S
o much more than just a pharmacy...the pharmacists at local Campbell’s Compounding take the time to care. Founder Dr. Lance Campbell, Pharm.D.,R.Ph says, “My pharmacists and I are dedicated to the cornerstones of pharmacy care, and we continue to expand our expertise to include the necessary services that our patients can’t find anywhere else. When you walk in, we want you to feel comfortable and confident in the care you receive. Whether it’s your first time filling a prescription or an established part of your life, we want to sit down with you every visit and discuss any questions or concerns you may have. We take your health seriously and want to give you the space to do so as well.” For hundreds of years, compounding was the traditional practice of pharmacy. What is compounding? It’s the creation of a medication by a licensed pharmacist to meet the unique needs of an individual patient. Today’s advanced practice of compounding provides health care practitioners customized options for unique patients or for hard to treat conditions. Dr. Campbell explains, “Compounding is a great option when the strength, concentration, or dosage form that is needed for a specific patient is not commercially available, or even just out of stock. Medicines can be compounded as capsules, creams, gels and even flavored liquids. We can also reformulate the drug so that it doesn’t include ingredients like lactose, gluten or other allergens.” In addition to customized, compounded medications,
by Trusted homeowners
Campbell’s Compounding Pharmacy also stocks all commercial brands. This means Campbell’s is one stop for all of your pharmacy needs. And if for some reason you can’t make it to pick up your medication, Campbell’s will ship it to you for free. “We are still in a time of uncertainty,” says Dr. Campbell. “That’s why for anyone not comfortable visiting us (or maybe you just want the convenience!), we will have your medication delivered to your door free of charge. Our aim is to meet every need, every budget and almost every prescription and insurance plan. Let us know how we can help you.”
Campbell’s Compounding Pharmacy “If our staff can’t make it… then you probably don’t need it!” Sugar Land • 281-980-2555 4760 Sweetwater Blvd. Suite 103 Houston • 713-668-4833 6603 Kirby Dr., Houston, TX 77005 www.campbellscompounding.com
Nobody likes unexpected guests. Call for your Termite Inspection Today!
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® BUGCO Pest Control 281-240-2157 www.bugco.org 9720 Harlem Road #B3 Richmond, TX 77407
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THINKING OUTSIDE THE BOX
To ensure success, companies must understand consumer perceptions and behaviors when coming out with new products and services. This is where market research comes in. Traditional market research methods include focus groups, phone interviews, product tests, and more. But sometimes...market research means thinking outside the box! by Amy Sharp
L
ocal Creative Consumer Research (CCR) recently engaged in a research project where they had to do just that. The client was Rebtel, a Swedish technology firm that has spent the last two decades serving global migrant communities. To complete the research, CCR needed to gain insight into the challenges different migrant groups encounter when faced with the decision to leave their homes in pursuit of opportunities in the United States, and to understand their financial services struggles once established here. CCR President Patricia Pratt says, “This project presented a unique set of challenges. As one can imagine, those who have recently migrated to the U.S. are hard to identify, and they’re reluctant to participate in market research for a variety of reasons. Understanding this, we realized our traditional research methods would not work.”
To get the job done, CCR (together with Tricone Research) designed a “friends and family” approach. Patricia explains, “We recruited one qualified respondent per migrant group to participate. This individual was paid an incentive to recruit and host a discussion with up to seven family members who did not live in the same household, or friends who were from their native country and also recent migrants to the U.S. An incentive of $100 was offered to all who participated in the study.” This unique research endeavor led to product development, service development, pricing, advertising, and marketing strategies to address the needs that were uncovered. It has been recognized as one of the year’s best qualitative research projects in Houston by the American Marketing Association, and is nominated for the prestigious American Marketing Association Crystal Award for qualitative research.
The Rebtel project is just one example of the kind of research CCR can do. Patricia says, “We do lots of studies in a variety of industries that aid in the development of new products, services and ideas...so we need lots of people to provide their opinions! Anyone over 18 can participate. The criteria for every study is different, so the more people we have in our database the better. If you fit the criteria for a study, we will contact you and see if you’re available. We always compensate for your time.” This opportunity is completely confidential. CCR never sells names and will sign any non-disclosure agreement. If you would like to participate in research at CCR, visit www.ccrsurveys.com and fill out the form. Creative Consumer Research 281-240-9646 3945 Greenbriar Dr., Stafford, TX 77477 www.ccrsurveys.com
Visit www.ccrsurveys.com today to sign up. We are deciding what our post-pandemic world looks like, and we want YOU to play a part!
To advertise, 281-235-0600
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Missing TEETH? Hiding your SMILE?
by Marie Page
Dr.
Thomas Lomonte, D.D.S. in Stafford has been doing dental implants for many, many years. “They’re great,” says Dr. Lomonte. “Whether you’ve lost teeth due to an accident, an infection, or genetics, dental implants can give you the stability and beauty of ‘real teeth.’” But are they easy? “The improvements in dental implants are vast,” explains Dr. Lomonte. “Today’s implants can be done in under an hour and with very minimal discomfort. You can get them during lunch and return to work after!” Dr. Lomonte is talking about iSy (pronounced “easy”) implants, and he’s currently one of the only dentists in our area to offer them. iSy is a simple system, requiring fewer instruments and fewer steps. Dr. Lomonte says, Come in “These implants are both easy intelligent. We can plan as a patient and them with great precision and leave using our Planmeca ProMax as a friend! 3D. This machine provides me with crystal-clear 2D and 3D images of what’s going on
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inside your mouth. It provides incredible resolution with a very low dose of radiation. The Planmeca ProMax 3D allows me to see your jaw bone, including any possible deterioration, making planning and placing your iSy implants well...easy!” Fewer steps and fewer instruments also makes iSy implants less expensive than traditional implants. Like a true, honest Texan, Dr. Lomonte passes these savings on to you. “What’s most important to me,” continues Dr. Lomonte, “is your satisfaction and seeing your beautiful smile. With iSy implants, you can save about 40% off the cost of traditional implant fees. That’ll make anyone smile!” Dr. Lomonte has been in business for more than 30 years in his same office on Murphy Road. Whether you need simple cleanings, fillings, implants, whitening, Invisalign or more serious treatment, Dr. Lomonte and his friendly staff have the knowledge and the experience to put you at ease. They take their “Come in as a patient, leave as friend.” motto to heart. Schedule your appointment today.
Thomas M. Lomonte, D.D.S.
“Come in as a patient, leave as a friend.” 12122 Murphy Rd., Stafford, TX 77477 281-530-1440 www.drthomaslomonte.com
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A KW Southwest Experience
KW Southwest Experience mission: KW Southwest agents embracing the Keller Williams philosophy by serving their clients and charitable organizations “giving where we live.” KWSW is home to more than 500 agents who embrace this philosophy. UpClose magazine and KWSW will be featuring a different client and charity each month presented by one of KW Southwest’s agents.
Champions for
Pooja and Dev Motiram’s Story by Amy Sharp
P
ooja and Dev Motiram first met to build in Avalon at Riverstone. Sapana KW (Keller Williams) Southwest helped us select a floor plan that works for agent Sapana Patel when they lived in us. Our new space is practical and used Telfair several years ago. Pooja says, “Sapana appropriately.” was the president of our HOA, and I was the During construction, Dev worked closely neighborhood delegate for our section...so with Sapana. “We copied each other on we got to know Sapana really well!” every email and text with the builder,” says After five years in Telfair, the Motirams Dev. “Sapana was very supportive in getting moved to Tennessee. “We were there a year, issues resolved. Two weeks before we were to when we decided Tennessee just wasn’t for close (and right near the end of 2019), Pooja us,” says Pooja. “We missed this area. As we and I were out of the country. Sapana was started looking for homes here, we wanted at our construction site two or three times an agent that knew us and the market a week in our absence, sending pictures and really well. We reached out to working through the final stages. It Sapana to help us.” was great to have a person we could Dev and Pooja wanted rely on and trust when we were something a little different that far away and trying to close from Telfair, but they weren’t before the end of year.” quite sure what. “Sapana spent Pooja adds, “Sapana always four or five months helping us makes time for her clients. She’s look,” continues Pooja. “She’s dedicated and driven. It’s evident very knowledgeable about the in the way she speaks and acts. At market and everything going the end of the day, Sapana is a real on. Ultimately, we decided go-getter. We love our new home!” KW Agent Sapana Patel
T
he Fort Bend Education Foundation provides opportunities to enrich and enhance the quality of education for all FBISD students through its grant programs. In 20182019, the Foundation funded 344 grants totaling $555,661 to support the Grants for Teachers and Schools Program. KW Southwest agent Sapana Patel says, “I chose to spotlight the Fort Bend Education Foundation as part of the KWSW Champions for Charity program because FBEF provides opportunities for EVERY SCHOOL in FBISD.” To learn more about donating or how to get involved, visit www.fortbendisd.com/ foundation. Fort Bend Education Foundation 281-634-1113 fbef@fortbendisd.com www.fortbendisd.com/foundation
281-265-0000 • 1650 Highway 6, Ste 350 • Sugar Land, TX 77478
Your local destination for your real estate needs. KWSW.com provides comprehensive school, master planned communities, and neighborhood information on homes for sale in our hometown.
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Second Novel for LocalAuthor T
wo years later, Don Johnston has done it again! His first sci-fi novel, The Dar Lumbre Chronicles, garnered positive feedback. Kirkus Review called it “an ingenious narrative.” His latest book, The Alamogordo Connection, promises to be even more entertaining. In 2045, incoming radio waves surge from the M13 star cluster, and President Rex Horn, a Planet X junkie, describes the signals as SOS, mayday, or cease and desist messages. Despite impeachment threats from his opponents, Mr. Horn funds a new program to intensify the search for extraterrestrial intelligence. The program provides scholarships for outstanding students, and the President urges recipients to think outside the box. Darien Segura and Carly Hansen receive scholarships to participate in the M13 study as students at New Mexico State University. Darien, abandoned as a baby in the Darien Province of Panama and adopted by a couple in Alamogordo, is an astronomy student. Carly, a beautiful newcomer from Texas, is studying parapsychology. While studying the incoming radio waves, they discover lowfrequency waves embedded in them, apparently a message. Carly believes ESP is the key to solving the riddle. They begin testing for the elusive psi phenomenon and locate traces of it in twins, including monkeys, dogs, and people, all born in Alamogordo. Carly refers to this oddity as The Alamogordo Connection. To their surprise, they discover that Darien possesses substantial ESP, but not enough to decode the message without linking to someone else who also has it. 12 ~ UPCLOSE ~ July 2020
A sci-fi/love story set in a world awash with political problems. Darien is convinced that he has a twin living in the jungles of Panama, and they embark on a journey to search for him. Upon trekking to an isolated village, they find the witch doctor who delivered Darien. Just before she dies, the old woman reveals a startling fact. Will it be enough to decipher ET’s message?
Buy The Alamogordo Connection today at Amazon.com Contact Don Johnston at 281-565-3161
BUY IT TODAY at
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When It Comes To Your A/C,
Fireworks Are
Nothing To
Celebrate by Amy Sharp
T
he 4th of July, the birthwork harder can cause day of this great nation, overheating. If there’s is just around the corner. flammable debris near Fireworks are the perfect the overheated motor or way to celebrate America’s where sparks are flying, birthday. But when it that makes the situation Trane systems are made right here in Tyler, Texas. comes to your air condieven worse.” tioning, the last thing you want to deal What can you do to with is a fireworks display. prevent an A/C fire? First About 1% of all home fires are attributed and foremost, always have your to air conditioners. Most of these fires occur unit installed by a licensed professional. The during June, July, and August...the months next best thing you can do is have it inspected when air conditioners are run the most. Brian and serviced once a year. Brian says, “We do a Jackson, local owner of Jackson Air and Heat, thorough inspection of all components includsays, “Air conditioner fires can have several ing the electrical. We also clean the system, causes, but they’re often due to some kind of removing dirt and debris that can block airflow electrical problem. Old or damaged wiring can and act as kindling.” Also be aware that as air lead to sparks, and so can loose electrical con- conditioners get older, they can be more prone nections.” The other major cause of air con- to fires as the motor degrades and wears out. ditioner fires is mechanical or other problems It’s another great reason to consider replacing that lead to overheating. “Motor bearings that an older unit before it breaks down completely. don’t have enough lubrication can cause the Jackson Air and Heat is a certified Trane motor to overheat. Dirt or debris collecting Comfort Specialist. Trane is at the top of inside of the air conditioner or a dirty air filter a crowded field of climate control units, can also block airflow and overtax the motor... outranking all competitors by being named and anything that makes the motor have to “America’s Most Trusted HVAC Brand”
five years in a row according to Lifestory Research. Brian says, “Trane systems are made right here in Tyler, Texas. They are the best systems around for our brutal Texas heat. The Trane TruComfort® Technology XV20i blows cold. Yet it’s so energy efficient, you’ll save tons of money on your energy bills. It’s what I have in my own home. If you need a new system, right now is a great time. Trane is offering instant rebates or 0% financing plus huge Centerpoint rebates. Give us a call and let us know how we can help you. Happy Independence Day to all!”
Jackson Air and Heat, Inc. Sugar Land’s Oldest Independent Trane Dealer License #TACLB29585 281-240-1037
www.LicenseToChill.us
Investing in Your Care and Lifestyle Pays Off
FOREVER PLAN
At Inspired Living, the welfare of our residents, employees and families is our top priority. During these times, we are here for you as you consider whether assisted living or memory care services is the solution for you or a loved one. Our Inspired Living amenities include:
“Limited Time RATE LOCK�
Resort Style Living In-House Gourmet Meals 24/7 On-Sight Nursing Care Resident Engagement Activities Professional Maintenance Team Weekly Laundry and Housekeeping Sliding Scale Diabetic Care, Full Incontinence Care Assistance with Medication Management and Activities of Daily Living
Inspired Living at Sugar Land 6400 Oilfield Rd, Sugar Land, TX 77479 832-769-4986 Visit us at inspiredliving.care ALF#149028
CATCH THE Spearit!
Onsite
Village Farm
Convenient Location
Award-winning Recreation Center
Forever Plan Lock-In Rates are available, in addition to current Specials offered this month. To book a virtual tour with one of our Sales Directors, please contact us at Inspired Living!
3 Onsite
FBISD Schools
11 top-tier
Homebuilders
Lifestyle Director
HarvestGreenTexas.com . New Homes Available from the $280s-$700s Coventry Homes . D.R. Horton . Darling Homes . David Weekley Homes . Highland Homes . Lennar Meritage Homes . Newmark Homes . Perry Homes . Trendmaker Homes . Westin Homes
14 ~ UPCLOSE ~ July 2020
To advertise, 281-235-0600
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Based on RCLCO 2019 report
Efficient, Trustworthy
by Amy Sharp
and
Incredibly Knowledgeable
A
fter reading about Teri Gilberg (better known as the course of construction, the Re-Modelista) in UpClose magazine, Rita I had to be out of town for hired Teri to remodel her three bathrooms. four or five days. I have never “I really enjoyed working with Teri,” says left contractors in my house Your Rita. “She laid out a plan, and she stuck to before. We had a lock box, it. Teri estimated the remodel of the three bathrooms and I made Teri aware of the would take 30 days. She was spot on. It was the same situation. Teri assured me Specialist with expenses. Her estimate was also right on. The that she had a great crew, budget did change a bit when I chose things outside of and she has worked with them the original scope, but that’s on me.” for many years; that I didn’t “For all of the needed materials in the bathrooms,” have to worry. She was right. continues Rita, “Teri provided me with recommended There was no reason to worry and vendors. This made a big difference in the quality of materials everything was fine!” I selected, and all of them gave me Teri’s contractor discount. Morrison “Teri is super. She’s efficient, incredibly Supply is a wonderful plumbing company, and it’s where I purchased all knowledgeable, and she has great ideas. I knew of the faucets and plumbing items. Christine at ProSource is magic. She remodeling two full bathrooms and the powder spent time with me, figuring out my interests, tastes and colors I like. room at the same time would be ambitious, but Then she pulled things that I loved. While I had ideas for the upstairs I wanted to get it over with. I couldn’t be happier bathrooms, I had no idea what to do in the powder room. So Teri helped with the results! I already gave Teri fair warning design it. We ended up putting in a tile accent wall. It was an element I that I would be using her again for my kitchen. would have never thought of, and it’s just beautiful. It’s the first thing you I’ve also referred her to my son, who will be see when you walk in.” remodeling his condo bathroom.” Rita was most impressed with the communication that occurred during her project. “Teri’s crews communicate better than any other Re-Modelista: contractor and crew I have ever worked with. I was informed of everything by text message. Teri would let me know who would be at my house each Your Home Renovation Specialist day, including their name and what they would be doing. Each and every Specializes in Kitchen and Bath Remodels member of her crew is a hard worker. They were always on time and “She Gets the Job Done!” 832-535-2501 • cell: 832-731-3191 did what they said. They didn’t just do, they explained things so that I www.theremodelista.com understood what was happening. I felt they were trustworthy. During
&
Kitchen Bath
www.upclosemagazine.com
UPCLOSE ~ July 2020 ~ 15
Avoid the
Quarantine15
I
f you’ve gained weight during the pandemic, you’re not alone. Founder by Amy Sharp of Balanced Body Functional Medicine, Julia Ward, MD, says, “Gyms were shut down, routines were interrupted, and many were sitting around at home. These all contribute to weight gain. It’s great that gyms are slowly reopening, but you can’t exercise your way out of a bad diet...80% of weight loss is diet.” “Both personally and professionally,” continues Dr. Ward, “I’ve learned that the best way to improve diet is to make it super easy. Here at Balanced Body Functional Medicine, we first use a bioimpedance scale to locate exactly where your body is storing muscle, fat and water. It’s a great starting point. Then we come up with your Roadmap to Health. Most plans start with a six day detox, and then we dive into the program. A Roadmap to Health includes daily emails with recipes, grocery lists, and exercise tips. It tells you exactly what to eat!” Your Roadmap to Health may also include add-on products to further promote weight loss. Dr. Ward says, “Leptin is the hormone produced by fat cells that tells the brain when you are full. If you’ve been overweight for a long time, these signals become deregulated. A supplement called Leptin Manager helps get this back in check. PrenuPhase is a carb blocker and an all-natural blood sugar controller. It lessens the negative impact of high carbohydrate foods, allowing you to go out to eat and enjoy a piece of bread or a slice of pizza. Reset Path Support Formula is a naturally-caffeinated appetite suppressant that has shown to speed up metabolism. Finally, one of the many benefits of Low Dose Naltrexone is it cuts cravings and gives the feeling of being full. Low Dose Naltrexone is also very effective in treating autoimmune conditions and chronic diseases that cause inflammation.” To learn more, Dr. Ward’s radio show titled The Secret Supplement: Low Dose Naltrexone can be found at balancedbodyfunctionalmed.com/blog. Whether it’s the quarantine 15 or weight you’ve been carrying around for awhile, Dr. Ward is here to help you lose it easily, safely and naturally. Schedule a consultation today to learn more.
Balanced Body Functional Medicine Julia Ward, M.D. • 281-710-3380 • 3533 Town Center Blvd Ste 200, Sugar Land TX 77479
www.balancedbodyfunctionalmed.com 16 ~ UPCLOSE ~ July 2020
Watch for these
Possible Leaks
in Your Home
N
by Amy Sharp
o one wants unwanted water in their home. But if there’s such a thing as a “good leak,” it’s the leak that you prevent before it ever happens. Alan Burkhalter, local owner and Master Plumber at Alan’s Plumbing, says, “Your air conditioner’s condensate line is a good example. Condensate (liquid waste) from your air-cooling coils, air washers, evaporative coolers—any water-supplied equipment—is actually a plumbing (not an HVAC) matter. This liquid has to be collected and discharged using an approved plumbing fixture made of corrosionresistant material. If the condensate line becomes clogged, it’s most likely either mold and mildew growing inside or dirt and debris. The most obvious sign of a condensate line leak is the appearance of water around your cooling system’s indoor system. Not sure where to look? Give us a call and we can walk you through it. And if
the line is clogged, we’ll come out to clear it for you.” “Another issue we see far too often,” says Alan’s son, Master Plumber Luke, “is flooding of houses built with galvanized pipes. Galvanized pipe was the standard in homes built before 1980. With these pipes, it’s not if it’s going to leak, it’s when. They start with slow leaks...and before you know it, they’ve caused damage. Good news is... you don’t have to wait for damage to occur to remedy this problem. We can repipe your house, installing new PEX pipe on all of your supply lines. PEX pipe is made from cross-linked HDPE (high density polyethylene). We haul away all galvanized pipe removed from your home. And--as always--whether we replace your fixtures or not, every supply line valve is changed and every toilet is rebuilt. For every job we do, our aim is to leave everything in perfect working condition.”
For 25 years, Alan’s Plumbing has been the go-to, honest, licensed plumbing company here in Fort Bend. In addition to Alan and Luke, Alan’s brother Chris is also a Master Plumber. Alan’s son Beau is journeyman-licensed and studying for his master plumber license. His son Jake (recently engaged to Becca Long!) is an apprentice close to his journeyman license. Alan’s wife Jennifer, Luke’s wife Chelsea, and Katie Johnson answer the phones. The addition of journeyman-licensed plumber Jeff Johnson and apprentices Jaime, Trevor and Christian make this the best and most trusted plumbing company in town.
Alan’s Plumbing
281-261-1064 License M-18995
WWW.ALANS.PLUMBING
UPCLOSE ~ July 2020 ~ 17
Flexible and Easy to Work With by Amy Sharp
O
n the recommendation of a friend, a year ago Don Randolph contracted local Lone Star Floors to replace the laminate flooring in his kitchen with luxury vinyl plank. “They did a great job,” says Don. “Then shortly after, I ran across a deal on flooring I couldn’t pass up from another retailer. So I had the rest of my floors done by that company.” Lone Star Floors is locally owned by cousins Ziad Mukhaimer, Mohamed Naser and Imad Mansour. As Don prepared to sell the house, he again called on Mohamed to help. “They do more than just floors at Lone Star,” explains Don. “In my master bathroom, they did a full tile tub surround and new walk-in shower. There were some damaged tiles in my front bathroom. The Lone Star contractor was able to use tile removed from the master to repair the other bath. In the kitchen, I had an island with the sink and dishwasher that included a raised bar. I had Lone Star Floors knock the bar down to counter height and extend it 10 inches...then replace all kitchen countertops with granite and add a new tile backsplash. Unfortunately, after I had my other flooring put in, my kitchen floor put in by Lone Star did not match the rest of the floors. Lone Star Floors carefully took that floor out and put it in my mother’s kitchen! Then they matched my other floors.” “What I like about Mohamed is he’s flexible and willing to work with you,” continues Don. “There were times I texted him at 8am on a Sunday. He texted me back by 8:30am. When I wanted to use his electrician and plumber for some additional projects, Mohamed said, ‘No problem, ya’ll work it out.’ All of the contractors were fantastic, and the quality of work is excellent. The price quoted was the actual price...I was never asked for more money. I have zero complaints. They do what they say they’re going to do.” And Don’s mom? She loved her “new” luxury vinyl plank kitchen floor so much that she contracted Lone Star Floors to do the rest of her flooring too!
Lone Star Floors • 3 Locations • www.lonestarfloors.com Sugar Land: 281-564-1345 10009 Highway 6 South Sugar Land, TX
Katy: 281-398-2319 873 South Mason Rd. #300 Katy, TX
Woodlands: 832-813-0813 24627 I-45 North Suite # A The Woodlands/Spring, Texas
G E T
M O R E
FLOORS
Expanding our team of leaders in
CARDIOLOGY
Houston Methodist Welcomes Dr. Rasi Wickramasinghe
COVID-19 UPDATE — Our specialists are available to safely see patients in person or virtually, as needed.
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Together, this group of highly trained physicians provide patients with highly specialized care, ranging from cholesterol management to the most complex diagnostic and interventional cardiac procedures, close to home.
OL ON Y
Rasi Wickramasinghe, MD, board-certified interventional cardiologist, joins the physicians at Houston Methodist Cardiology Associates in Sugar Land in providing the highest quality of care.
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3527 Town Center Blvd. S. Sugar Land, TX 77479 *16605 Southwest Fwy. Medical Office Building 3, Suite 625 Sugar Land, TX 77479 281.661.1455 houstonmethodist.org/spg
Julia Adrogue, MD* Diagnostic Cardiologist
B. Keith Ellis, MD*
Interventional Cardiologist
Michael H. Koo, MD Interventional Cardiologist
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Sangeeta Saikia, MD Diagnostic Cardiologist
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Kesavan Shan, MD Diagnostic Cardiologist
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Toussaint Smith, MD Diagnostic Cardiologist
F R O M
LONE STAR
Sherman Tang, MD Interventional Cardiologist
A portion of the editorial content contained in this publication is controlled and contracted by the advertisers contained herein and is part of their advertisement. UpClose Magazine is not responsible for content of these editorials or advertisements. No portion of this magazine may be reproduced without the written consent of the publisher.
Bryan Bellamy
Cool For 40 Years
Keeping It by Amy Sharp
I
n 1980, Bryan Bellamy got his start in air conditioning. Less than 10 years later, he opened his own company. Little did Bryan know back then that he was starting a legacy; A family business built on honesty, dependability, respect, gratitude and a tremendous work ethic. It’s a tradition that continues to grow and improve. In 2009, Bryan’s son Cody started working with him part time. After graduating from Texas A&M University, Cody became a full time team member and is now the Vice President. Fast forward to today, Bryan’s company has transitioned to a new name. “The name All Out served me well,” says Bryan. “But I wanted something that better reflected the services we provide. All Cool A/C and Heating does just that.” “We constantly strive to better serve this community,” continues Bryan. What does this mean for you? It means a fierce commitment
to personable service and follow up. It’s putting in the time to make sure clients are getting the best service possible. All Cool team members have completed hundreds of hours of training and attend several hours of required continuing education throughout the year. Crews are provided with all the equipment they need to get the job done right and fast. This ensures that All Cool customers receive the highest level of service with the most up to date knowledge in the industry. Of course, every great business person knows that loyalty is a two-way street. That’s why Bryan recognizes and rewards his loyal customers through the All Cool Comfort Member program. Members enjoy twice a year tuneups, a 10% discount on services, and waived service fees. Bryan says, “Anyone that lives in this part of Texas knows that if the A/C stops cooling, it’s sheer misery. Regular maintenance and tuneups go a long way in www.upclosemagazine.com
preventing unexpected breakdowns. But when and if it does happen, you want it repaired and you want it done quickly...so that’s exactly what we do.” It’s all cool all the time at All Cool A/C and Heating for both residential and commercial A/C and heating needs. How can Bryan and his team help you? All Cool A/C & Heating (281) ALL-COOL or 281-238-9292 www.allcoolac.com TACLA8300E
UPCLOSE ~ July 2020 ~ 19
Power Clean I
f you find yourself asking what made that strange spot on the counter, and when did your floor start looking so dingy...stop looking for answers and start calling the professionals. Mahoney’s House Cleaning Services can take the mystery out of housecleaning, so all you have to do is kick back and enjoy the shine! Who forgot the toothpaste smudges in the sink? Which child left soap scum and hairspray residue on the mirror? Before you haul out the yellow caution tape and block off the toilet, call in reinforcements. Imelda Mahoney, owner of Mahoney’s House Cleaning Services, says, “Our professional maids are bonded and insured, and they’ve all undergone thorough background checks. We offer no-hassle key drop-off and pick-up, and always give a reminder call the day before we come to clean.” Where does the time go? At the end of the day, when you realize that you just didn’t get around to cleaning, leave it to the professionals. They’ll dust with Pledge, clean your mirrors with Windex, and have your house smelling freshly-cleaned when you come home. From the clearly-labeled company car to the professional uniforms, these teams of serious cleaners know how to make life sparkle. If you’ve been wondering how to keep your house clean, it’s no mystery...leave it to the professionals!
Imelda’s Insight
“Nobody likes to play, ‘What’s that stain?’” says Imelda. “Everything from red wine to gravy to straight-up mud can end up in your rugs. Fill one spray bottle with cold water and in another mix 1/4 teaspoon dishwashing liquid with 1 cup of warm water. Spray the detergent solution onto a washcloth and dab (don’t rub!) the spot and blot with a clean section of the cloth. Keep applying and blotting until the stain is gone. Then spray another cloth with cold water and rinse the detergent from the carpet. Blot it dry, then place a stack of paper towels and a heavy pot on top and leave overnight. In the morning, fluff the fibers and allow it to finish air-drying. Your stain should be gone!”
Mahoney’s House Cleaning Services • 281-777-1526 mahoneyshousecleaning@yahoo.com • www.mahoneyshousecleaningservices.com
20 ~ UPCLOSE ~ July 2020
www.upclosemagazine.com
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COVID-19 TESTING RESULTS IN 15 MINUTES
NO PHYSICIAN ORDER REQUIRED Are you at risk for COVID-19? Have you recently traveled to an area with known local spread of COVID-19? Are you experiencing fever, cough, or shortness of breath? Have you been in contact with someone who tested positive for COVID-19? Are you a health care worker, first responder, nurse, physician, or anyone in direct contact with patient care? If you answered yes to any of these questions, you should be tested for COVID-19. CALL TO SCHEDULE: 281-980-4357 (HELP) HELP STOP THE SPREAD AND STAY HEALTHY COVID ANTIBODY TESTING ALSO AVAILABLE RETURN TO WORK WITH PEACE OF MIND Your insurance is REQUIRED to cover the cost of your visit regardless of whether you’ve hit your deductible. St. Michael’s Elite Hospital 16000 SW Freeway (at Hwy 6), Sugar Land, TX 77479 281-980-HELP (4357)
www.24hrer.com
HEALTH MATTERS WITH DR. STEVE HARRIS, DOCTOR OF CHIROPRACTIC WHERE PAIN RELIEF COMES NATURALLY
MORE THAN THREE DECADES AND THREE GENERATIONS OF SUCCESSFUL TREATMENT
O
by Amy Sharp
pel Goff met Sugar Land Health Center chiropractor Dr. Steve Harris more than 30 years ago when they attended the same church. Opel says, “All those years ago, my now late husband Len and I went to Washington for the second inauguration of President Bill Clinton (1997). When we got there, Len’s back was hurting so bad, he couldn’t attend anything.” “We were told Len needed surgery,” continues Opel. “But Len didn’t really want surgery, so I took him to see Dr. Harris. Dr. Harris told us he would try to help. After Len finished treatment, he never had another problem with his back again.” A few years later, Opel would experience issues with her back. Remembering Len’s success with Dr. Harris, she gave Sugar Land Health Center a call. “As I went through treatment, Dr. Harris kept adding new equipment. The back stretcher (Spinal Decompression) he has is absolutely amazing!” Most recently, Opel hurt her knee. She says, “My driver side car door would not open from the inside, so I opened the passenger door and crawled over the console to get out...forgetting that I’m 78 and not 28! The next day I woke up and thought, ‘Oh my God, what’s wrong with my knee?’ I called Sugar Land Health Center the same day. They used pressure wave therapy on my knee to take out the swelling and pain.” Pressure wave therapy expedites healing to a targeted area. “That treatment did the trick,” says Opel. Sugar Land Health Center provides chiropractic treatment for people of all ages. Dr. Steve Harris opened his center in 1982, and last April he welcomed his son-in-law Dr. Zack Brazzell to the practice. Together, they offer a safe and holistic approach with a wide variety of chiropractic care modalities and associated therapies to help people with chronic pain and/or help improve their overall musculoskeletal function and health. “My daughter Pennie has also seen Dr. Harris for back issues after a car accident,” says Opel. “My granddaughter Taylor plays volleyball for LSU. Over the years, Taylor Dr. Steve Harris and the newest member of SLHC, Dr. Zack Brazzell
Follow us! sugarlandhealthcenter @sugarlandhealthcenter DrSteveHarrisDC Check out our new look!
www.sugarlandhealthcenter.com
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has sought sports-related treatment from Dr. Harris, including pain relief during a growth spurt. For me, up next are my hip issues. They are causing pain down the back of my thighs. I do recommend Sugar Land Health Center. I’m all for anything that’s not surgery. Please, try this first!”
New Patient Special
COMPLIMENTARY Exam & Consultation
. . . . . . . . . . . . . . . .(. .$125 . . . . .VALUE . . . . . . . .) . . . . . . . . . . . . . . . If you live in pain, we are here to help.
281-980-1050 - Does not apply to Medicare or Personal Injury. - X-rays at regular charge. - Additional charges may apply.
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Sugar Land Health Center 281-980-1050 3425 Highway 6, Suite 101 (behind McDonalds near Williams Trace Blvd) Sugar Land, TX 77478 UPCLOSE ~ July 2020 ~ 23
KEEP YOU MOVING without joint pain
Live life without joint pain. At Houston Methodist Orthopedics & Sports Medicine in Sugar Land, we know that joint pain affects every part of your life. With treatment plans customized for you, our specialists offer a full range of advanced nonsurgical and surgical techniques. Our expert joint care includes: • Innovative pain control methods • Physical therapy to improve mobility and range of motion • The latest technology, including minimally invasive surgical techniques that help reduce recovery time During the COVID-19 crisis, Houston Methodist has implemented additional safety precautions to ensue that we provide safe and effective care to our patients.
Long Meadow Farms Sugar Land
Sienna Plantation
Schedule an appointment: houstonmethodist.org/jointpain 281.201.0396