Change is inevitable. Growth is intentional. Participation in our workshops and certificate programs can help you realize your professional development goals.
Professional Growth. It’s Happening Here.
Look inside to learn more u
Welcome! We’re all about learning here at UofL’s Delphi Center and we want to make you a part of it!
The Key to Individual and Organizational Success: Polished Skills in 5 Critical Areas
When individuals like you are exploring ways to polish skills and develop new abilities, we’re here to help with workshops and professional certificates. When organizations are looking for ways to solve problems or move to the next level of success, we’re here to provide strategic learning solutions like corporate universities and customized programs.
Organizations don’t excel because of a strong vision or a charismatic leader alone. They excel because their employees are passionate and empowered to carry out that vision. The University of Louisville’s Delphi Center has identified five critical skills managers need to stimulate productivity, performance and passion. We like to refer to these as the “Five Empowering Pillars of Management” that drive the development and design of all our programs.
As your local university, we can leverage learning resources to meet your training and development needs. And you can rely on us. We’re part of Louisville’s business community and we want to have significant and lasting impact. We’re more than a training provider. We work in partnership with you to meet your challenges and deliver learning solutions that get you the results you want. I invite you to explore this catalog. There are workshops and certificates available to help you polish your skills and increase your professional value. You’ll also find information to help you think about using learning as a strategic advantage in your organization. We’ve even included a white paper on page 29 about three critical roles in which many managers fail. We welcome your calls and emails. Let us help you develop a learning strategy that supports your goals. Here’s to learning that gets results!
Imagine if your organization exhibited all of these success factors:
• A drive for greater productivity with an openness to change • The ability to quickly identify and address worthy problems • The pursuit of new and revolutionary ideas dedicated to your organization’s and your customers’ success
• An environment of effective interaction and teamwork • A motivating culture that stimulates innovation and the passion to continually move your organization forward It’s possible if your organization is led by managers focused on the five skill sets essential to effective leadership.
As the diagram indicates, key organizational success factors such as an innovative culture, productivity and change and effective interaction are driven by managers who have mastered skills in the following areas: Virginia Denny Director of Professional Development University of Louisville Delphi Center
Leadership and Management. These skills are necessary to convey the organization’s vision, recruit and retain the best talent, boost individual and team performance, and lead successful change Impact initiatives. Idea Stimulation
virginia.denny@louisville.edu
Critical Thinking
Communications
Personal Impact
Effective Interaction
Motivation
Problem Resolution Organization & Productivity
Leadership & Management
Productivity & Change
Looking for the perfect location for your next meeting or corporate event? Look no further than the beautifully redeveloped Shelby Campus @ ShelbyHurst. Choose from 16 well-equipped rooms accommodating groups of 10-300.
Organization and Productivity. Managers with these insights stay focused on what really matters by effectively Innovative Culture managing time, stress and the multiple projects and priorities many of us face.
Critical Thinking. The ability to think critically leads to effective decision-making, innovation, and problem-solving that moves people, processes and services to new levels.
Interactive and Formal Communications. Skilled communicators have the ability to effectively present ideas, engage others, and develop harmonious relationships that align organizations. Coaching and Motivation. These skills enable managers to elevate the performance, productivity and passion of others, resulting in increased personal accountability.
n Your group will enjoy easy accessibility from I-64, I-71 and I-264; award-winning, full-service catering; and an abundance of adjacent, free parking.
Develop your organization’s managers with the Delphi Center’s leadership-focused workshops!
n Your organization will enjoy complimentary wireless, video projectors and screens (for most rooms), DVD players, flip charts, white boards and more…not to mention the low room rental rates and impeccable service.
The workshops in this catalog are essential to organizations driven to succeed by empowering their managers. Whether you’re looking to boost your own career or elevate the talent of others, we invite you to experience the immediate and long-term impact of these workshops. They will raise your level of success and the passion with which you lead others.
Let us transform your corporate event into a magical experience. To learn more or schedule a tour, contact Anita Block at (502) 852-0365 or anita.block@louisville.edu. louisville.edu/conferenceservices
2
3
Welcome! We’re all about learning here Table of Contents
at UofL’s Delphi Center and we want to make you a part of it! . . . . . . . . . . . . . . . . 2 The Key to Individual and Organizational Success: Polished Skills in 5 Critical Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Earn a Certificate from UofL for Your Professional Development Accomplishments . . . . . . . . . . . . . . . . . . . 6 How to Use the Workshops in this Catalog to Maximize Your Impact . . . . . . . . . . . . . . . . . . . . . . . . 7 Management and Leadership Principles . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Develop the skills to convey a vision and the tools to ensure that the right things happen the right way. These workshops will help you turn intentions into action, conquer the challenges you face, and lead your team to extraordinary results. Effective Management for Supervisors: Getting the Maximum Results from Others . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Wednesday, 07/20/11 Thursday, 11/17/11 Managing Strategically in Challenging Times: Breakthrough Tools to Boost Your Personal Effectiveness . . . . . . . . . . . . . . 8 Wednesday, 09/28/11 Finance for Non-Financial Managers . . . . . 9 Thursday, 09/29/11 Leading Change: Tools, Strategies & Best Practices for Moving Others to New Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Wednesday, 10/26/11 Critical Measurements for HR Professionals: How to Become Your Organization’s Strategic Partner . . . . . . . . . . . . . . . . . . . 10 Wednesdays, 10/05 & 10/12/11 How to Make Legal and Objective Hiring Decisions–and Find Your Most Effective Employees . . . . . . . . . . . . . . . . . . . . . . . . 10 Thursday, 10/20/11
Coaching and Motivational Impact . . . 11 Motivation is part understanding, part incentive, and part passion. It is not something that comes naturally—especially to today’s workforce and its diverse needs and perspectives. Great leaders
4
must learn the skills that elevate the performance and passion of others. These workshops will help you develop the know-how needed to help individuals and teams become accountable for and achieve greater performance and productivity. Motivational Techniques for MORE Powerful Performance . . . . . . . . . . . . . . . . . . . . . . . 11 Tuesday, 09/20/11 Developing High-Performing Work Teams: An Accelerated Full-Day Workshop . . . . . . 11 Thursday, 10/6/11 Exceptional Performance Management: Anytime/Anywhere Techniques that Maximize Employee Productivity . . . . . . . . 12 Wednesdays, 11/09 & 11/16/11 The Effective Manager’s Secret Weapon: Keys to Positive and Constructive Feedback . . . . . . . . . . . . . . . . . . . . . . . . . 12 Tuesday, 11/08/11
Critical Thinking Empowerment . . . . . . 13 Today’s business environment provides new challenges requiring good decisions based on experience and creative problem solving. Many organizations are struggling to find people who can think critically. These engaging workshops offer a variety of ways to help you think strategically. Become known in your organization as a great thinker who can solve problems, assess challenges and innovate! Becoming an Effective and Extraordinary Problem Solver: Proven Methods for Finding the Best Solutions . . . . . . . . . . . . . . . . . . 13
Thriving on Change: Personal and Professional Strategies for Success . . . . . 14
Speaking Up: How to Maximize Your Impression Every Time You Speak . . . . . . 20
Tuesday, 09/13/11
Thursday, 10/13/11
How to Stay Focused in Stressful Times . . 15
Business Writing that Gets Attention, Support and Results . . . . . . . . . . . . . . . . . 20
Tuesday, 08/30/11 Finding Focus in Chaos: How to Manage Priorities, Multiple Projects and Deadlines . . . . . . . . . . . . . . . . . . . . . . . . . 15
Thursday, 09/14/11 Listen Like a Leader: Essentials of Dynamic Listening . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Tuesday, 10/11/11
Tuesday, 11/01/11
How to Maximize Your Efficiency, Effectiveness and Productivity (and Achieve what Really Matters!) . . . . . . . . . . . . . . . . 16
Netiquette: Get-It-Write Techniques for Professional E-mails . . . . . . . . . . . . . . . . . 21
Thursday, 11/10/11
Thursday, 10/27/11
Inner Wellness: The New Way to More Fulfilling Work . . . . . . . . . . . . . . . . . . . . . . 16
The Building Blocks of Exceptional Customer Service: How to Make Every Contact an Opportunity for Success . . . . . 22
Tuesday, 09/27/11
Tuesday, 10/25/11
Dynamic Interactive Communication . 17
Get It Write: Grammar and Editing for
If you work with people—as most of us do—natural conflicts, misunderstandings, and personal issues arise. Most managers have never learned how to turn these situations into advantages. These five critical communication workshops are guaranteed to help you communicate with others effectively and with impact. Working with Difficult People: How to Get Nearly Everyone on Your Side . . . . . . . . . . 17 Wednesday, 08/03/11
Business Communications . . . . . . . . . . . . 22 Wednesday, 11/02/11 Grant Writing Fundamentals: Secrets to Getting Noticed and Funded . . . . . . . . . . . 23 Wednesday, 10/19/11
Opportunities for HR and Training Professionals . . . . . . . . . . . . . . . . . . . . . 24 UofL offers PMI-approved Project Management Training . . . . . . . . . . . . . . 26
More Effective Verbal Communication: Blending Assertiveness, Honesty and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Fundamentals of Project Management . . . 26 6-9 p.m., Thursdays, 08/18/11 – 09/08/11
Tuesday, 08/02/11
Project Management: Practical Application . 26
Tuesday, 07/26/11
Becoming an Effective Team Member . . . . 18
Thinking Outside the Box: How to Generate Creative Solutions to Your Toughest Challenges . . . . . . . . . . . . . . . . . . . . . . . . 13
Thursday, 09/15/11
6-9 p.m., Thursdays, 09/15/11 – 12/08/11 (skips 11/24)
Tuesday, 11/15/11 Brain Boosters for Success I: How to Expand Your Ability to Think, Learn, Concentrate and Remember . . . . . . . . . . . 14 Thursday, 11/03/11
Organization and Productivity Enhancement . . . . . . . . . . . . . . . . . . . . . 14 Do you find it hard to maintain focus amid overwhelming workloads and other demands? Could you use tactics for preventing the urgent from getting in the way of what really matters? If you’re constantly challenged by multiple projects, competing priorities, organizational change and ongoing stress, these workshops will help you regain control over your workday, boosting your productivity and efficiency.
Emotional Intelligence: The Foundation for Lifelong Professional and Organizational Success . . . . . . . . . . . . . . . . . . . . . . . . . . 19
PMP® Exam Facilitated Study . . . . . . . . . 26 6-9 p.m., Tuesdays, 08/16/11 – 11/01/11
Thursday, 09/22/11
Breakthrough Formal Communication . . . . . . . . . . . . . . . . . . . 20 David Ogilvy, one of the greatest advertising minds, told his staff to spend twice as much time thinking about how they would present an idea as they did developing the idea itself. He recognized that formal presentations, written documents, and even e-mails will dramatically impact perceptions and receptivity to people and their messages. You owe it to your career to present your ideas and your position as powerfully as possible. These workshops will get you there.
Professional’s Certificate in Program Management . . . . . . . . . . . . . . . . . . . . . . 27 6-9 p.m., Tuesdays, 09/06/11 – 10/25/11
Delphi Center Instructors . . . . . . . . . . . 28 Surprise! The Most Successful Leaders Excel in the Basics . . . . . . . . . . . . . . . . . 29 General Information . . . . . . . . . . . . . . . . 30 Registration Information . . . . . . . . . . . . 31
5
Table of Contents
Table of Contents
How to Use the Workshops in this Catalog to Maximize Your Impact
By completing your choice of workshops in select program areas, you can become eligible to receive a framed certificate from the University of Louisville. This certificate reflects your accomplishments and dedication to advancing your effectiveness and contributing to your organization’s success.
For Managers, Supervisors and Directors: Effective managers are able to effectively present their ideas, align others to pursue what matters, solve problems quickly and appropriately, deal with uncertainty and confidently collaborate with others – including difficult personalities, self-promoters and those resistant to change. Our workshops were specifically designed to empower managers to deal with these challenges. All provide immediate insights and tools to enable managers to build on current strengths and capabilities and have the greatest impact possible while leading and influencing others.
Management ent Management ent evelopment Development
ertificate
Certificate
We recommend that you check out the workshops in all 5 critical areas; see which fit your goals, your situation and your passion. You’ll find a schedule of this fall’s programs on pages 4 and 5, and workshop descriptions begin on page 8. We are so certain of the value of each workshop that we guarantee each will change the way you manage yourself and others.
Professional ProfessionalProfessional Purchasing Purchasing & & Purchasing & Development Development Supply Chain Development Supply Chain Supply Chain Certificate Certificate Certificate Complete as few as 7 workshops and receive a framed Certificate in Management Development from the Management Management Management Certificate Certificate
Certificate University of Louisville.
Not a manager? Consider our Certificate in Professional Development. Learn more on page 6.
Certificate in Management Development
Certificate in Professional Development
[complete a total of 7 workshops] For current and aspiring managers, supervisors and directors, this program offers nearly 50 workshop selections. Complete 6 workshops in these content areas: Management & Leadership Principles (1); Coaching & Motivational Impact (1); Critical Thinking Empowerment (1); Organization & Productivity Enhancement (1); and Formal and Interactive Communications (2). You must also complete one elective from any content area. Exams are given for each course taken and, upon passing; you will receive a framed Certificate in Management Development from the University of Louisville.
For HR Directors, Trainers and Organizational Directors:
[complete a total of 5
Certificate in Purchasing and Supply Chain Management
workshops]
[complete a total of 6 two-day
For non-managers, this certificate program offers over 40 workshop selections.
workshops]
The breadth of our workshops ensures that your managers will succeed in enhancing the performance, productivity, passion, and engagement of themselves and others. Their ideas will be more effectively presented. Their staffs will be more open to change and personal accountability. You will see improvements in creativity, problem solving, and teamwork.
Complete 4 workshops in the content areas of Critical Thinking Empowerment (1); Organization & Productivity Enhancement (1); and Formal and Interactive Communications (2). You must also complete one elective from any of these three content areas. Upon completion and passing of exams, you will be recognized with a framed Certificate in Professional Development from the University of Louisville.
For professionals in the areas of purchasing, production and inventory control, distribution and supplier management, UofL offers a certificate program requiring completion of three core requisites, three electives and examination completion (70% or higher). Core courses include Essentials of Purchasing, Improving your Negotiation Skills, and Legal Aspects of Purchasing. Candidates will also need to complete their choice of three electives from six other purchasing courses. To learn more, visit louisville.edu/ professionaldevelopment/ certificate-programs.
As someone responsible for the performance, fit and long-term potential of your employees, you recognize the value of managers who leverage their personal strengths, expand their ability to lead, and align others around what matters most to your organization.
In addition to workshops for your organization’s employees, we offer special opportunities to HR and training directors/managers. You are welcome to attend most one-day workshops free of charge to preview the content and assess the value and fit. We also invite you to call us about bringing workshops in-house and customizing them to fit your talent development needs. We even offer discount plans based on multiple registrations in public workshops.
Please call Virginia Denny at 502.852.5581 to learn more.
For Project, Program and Purchasing Directors: Any of our workshops will enhance your performance and management skills. However, we also offer specialty workshops in your field that can lead to certificate levels of achievement. See page 6 to learn more.
UofL’s Delphi Center also offers a PMI-recognized Certificate in Project Management. Please refer to pages 26-27 for course offerings and certificate requirements. If you have questions about our certificate programs, call 502.852.6456 or visit louisville.edu/professionaldevelopment/certificate-programs.
6
To register, call 502.852.6456, visit louisville.edu/professionaldevelopment/fall2011 or complete and return the registration form on page 31.
7
How to Use the Catalog
Certificate Programs
Earn a Certificate from UofL for Your Professional Development Accomplishments
Develop the skills to convey a vision and the tools to ensure that the right things happen the right way. These workshops will help you turn intentions into action, conquer the challenges you face, and lead your team to extraordinary results.
“The person who figures out how to harness the collective genius of his or her organization is going to blow the competition away.”
Leading Change: Tools, Strategies & Best Practices for Moving Others to New Levels
–Walter Wriston
Instructor:
Attend at least one “Management and Leadership Principles” workshop if you are working toward your Certificate in Management Development.
James Hale Schedule: Wednesday, 10/26/11 Course#127DBJ
Effective Management for Supervisors: Getting the Maximum Results from Others
Effective supervisors know how to stimulate others to enhance their productivity. They know management is more than assigning and monitoring tasks. It is a combination of skills, relationships and focus. During this popular seminar, you’ll learn how to develop the traits of effective supervisors, how to lead your employees to new levels of change, and how to use proven delegation and
Register Fee: $349
Schedule: Wednesday, 07/20/11 Course #127ABB Register OR
There are three things you can count on in the workplace: (1) things will change, (2) they will change rapidly and (3) most of your employees will fight it. This workshop is designed to help managers and leaders identify and develop skills necessary to effect change and engage others in its implementation. During this timely workshop, you’ll receive a toolbox of simple but effective techniques that will help build high morale and resilience during periods of change. You’ll examine personal, interpersonal and workplace systems to identify the most appropriate techniques for your specific change environment. In-class development of a personal action plan will ensure you can immediately apply these tools to your workplace.
You’ll Learn to:
• Recognize and address the five disruptive reactions to change • Use a proven 6-step plan to help both individuals and teams through change
• Develop resiliency-to-change skills so you can be a “change
empowerment strategies.
champion”
Instructor: Mark Scureman
Want to be a “change champion?”
• Understand how to implement a 90-day roll-out plan for change • Minimize the negative effects of change • Transform change resisters into change supporters • Anticipate and avoid the eight mistakes organizations make
You’ll Leave with the Abilities to:
• Recognize leadership opportunities to enhance staff performance • Create a staff that believes in and wants to enhance your organization’s vision
during change
• Build a culture based on mutual trust and respect • Turn conflict into consensus • Get employees to willingly do things they wouldn’t do on their own • Create a culture of teamwork
• Identify structural barriers to effective change • Apply techniques that build a high-morale, high-trust environment
Thursday, 11/17/11 Course #127EBJ Register Fee: $349
Managing Strategically in Challenging Times: Breakthrough Tools to Boost Your Personal Effectiveness Instructor: James Hale Schedule:
Want to stand out when others struggle?
Finance for NonFinancial Managers
Real leaders don’t complain about change and challenges; they embrace these opportunities to become heroes. But to do so, leaders
Instructor:
learn to identify the trends that drive changes in their workplace! They learn to see the big picture and their role in a successful future.
Steve Kerrick
This vital workshop will help you spot these trends and transform them into tools for your success. You’ll learn techniques such as Pecha Kucha, a Japanese technique for quickly organizing and leveraging information to your advantage. Spend a fun and informative day with other managers, exploring new ways to manage your specific challenges. You’ll walk away with a fresh strategy for success!
Thursday, 09/29/11
Register Fee: $349
8
Course #127CBH
But you don’t have to be a numbers guru to simply know what to look for and what to use. This easy-to-understand seminar will help anyone optimize decision-making through the effective use of financial statements and reports, department summaries, and other financial data.
Register Fee: $349
You’ll Leave with the Ability to:
• Better communicate with your firm’s financial personnel • Evaluate the profitability of new products, services, equipment replacements, leases and more
Wednesday, 09/28/11 Course # 127CBG
Schedule:
The best-run companies have clear vision and strategies based on data-driven analysis. Every manager and department becomes more effective when they understand the essential and incredible power of making decisions based on financial and accounting information.
You’ll Leave with Tools and Strategies for:
• Identifying and capitalizing on trends for 2011 and beyond • Identifying how to use your strengths as opportunities for growth • Increasing your and your staff ’s impact in your “big picture” • Moving from the technological age to the conceptual age • Sharing and utilizing information in a new and exciting way • Increasing productivity by reducing stress caused by uncertainty
• Understand ratios, balance sheets, and income and cash flow statements
• Apply the impact of business
decisions on your firm’s profitability and value • Evaluate and compare your firm’s financial position to your competitors’ and to the industry as a whole
9
Management and Leadership
Management and Leadership
Management and Leadership Principles
Instructor: John Spence Schedule: Wednesdays, 10/05 & 10/12/11 Course #127DBB Register Fee: $599 for 2 days of training
Feel like HR is disconnected or underutilized in your company?
Coaching and Motivational Impact
HR departments are often viewed as cost centers that support others and react to internal issues. However, by measuring and reporting the effectiveness of HR programs, many HR professionals have enhanced their recognized value and become an indispensable, strategic partner in accomplishing a company’s business strategies.
Motivation is part understanding, part incentive, and part passion. It is not something that comes naturally—especially to today’s workforce and its diverse needs and perspectives. Great leaders must learn the skills that elevate the performance and passion of others. These workshops will help you develop the know-how needed to help individuals and teams become accountable for and achieve greater performance and productivity.
Specially designed for current or developing HR leaders, this new two-day course teaches HR professionals how to present the essential measurable value of HR and communicate with senior management using the quantitative business language that drives business today.
“Motivation is the art of getting people to do what you want them to do because they want to do it.”
Day one identifies HR measurements that drive a company. Day two addresses how to apply those measurements using real world examples. Drawing heavily from the work of Jac Fitz-enz, this seminar will help you gauge and promote the effectiveness, impact and contributions of your department.
You Will Learn to:
• Connect the indispensable value of HR measurement to your
–Dwight D. Eisenhower Attend at least one “Coaching and Motivational Impact” workshop if you are working toward your Certificate in Management Development.
Motivational Techniques for MORE Powerful Performance
company’s business strategies
• Effectively demonstrate the data to senior management • Use HR metrics to recruit, develop and retain key employees • Identify HR performance drivers • Create and promote an effective HR Balanced Scorecard that presents unquestionable value
Instructor: James Hale Schedule:
Register Today’s talent management requires a mix of skill assessment, fit and an intentional process. Now you can gain and instill skills in your organization for hiring the best candidate—in a legal, non-discriminatory and objective fashion—using a matrix-based interview that gives you the best perspective on employees that will be right and effective for your organization.
Instructor:
You’ll Learn to:
James Hale
• Effectively predict future employee behavior and fit • Objectively compare candidates to one another based on job
Schedule: Thursday, 10/20/11 Course #127DBL Register Fee: $349
related criteria • Distinguish between legal and illegal questions—and ensure the right questions are asked • Assess and interpret responses to interview questions • Use the STAR model to prepare for interviews • Know when to appropriately act on your gut instincts • Use an output/competency job analysis technique for more effective committee evaluations
Fee: $349
You’ll Discover:
• What true motivation is, where it comes from, and how to increase its impact on your organization
• What creates and what prevents a motivational environment • How a leader uses motivation instead of coercion to achieve true success
• The steps to become a “motivator/example” for true impact • How to create an “intentional motivational plan” that instills a motivation culture in your department or organization
Developing HighPerforming Work Teams: An Accelerated Full-Day Workshop Instructor: Steve Goodwin
Be a hero in leading any team! If your organization depends on team effectiveness (and almost all do), don’t miss this high-impact workshop. It takes team building to new levels of participation, productivity and innovation. It is essential for supervisors of formal and informal teams, but it’s also helpful for anyone who wants to stimulate greater team outcomes. One of the most influential leadership skills is the ability to turn a so-so team culture into a high-performing one. Learn how by attending this workshop.
Schedule: Thursday, 10/6/11 Course # 127DBC Register Fee: $349
Save up to 50% with our corporate discount plans. Call Jeanie Habich at 502.852.6597 for details and start saving today!
Discover new and effective ways to improve the productivity, satisfaction, and quality of your employees, co-workers, and yourself. You’ll leave with the tools, insights and blueprint for a customized plan to create an environment that excites, empowers and motivates those around you to not only enhance their performance but to “self-motivate” and achieve their highest potential. The end result is not only higher performance, but higher self-perceptions of what each employee can achieve.
Tuesday, 09/20/11 Course #127CBE
How to Make Legal and Objective Hiring Decisions–and Find Your Most Effective Employees
Get others to WANT to achieve your goals!
You Will Learn:
• The roles and responsibilities of effective team leaders • How to keep your team focused on its mission and goals to maximize the outcome
• How to ensure accountability and results from every team • Evaluations to make sure your team is properly assembled and led • The importance of establishing team values and trust • Techniques for fostering team communication • The need for constructive conflict, how to manage it and its powerful impact on better results
10
11
Coaching and Motivation
Management and Leadership
Critical Measurements for HR Professionals: How to Become Your Organization’s Strategic Partner
Instructor: James Hale Schedule: Wednesdays, 11/09 & 11/16/11 Course #127EBF Register Fee: $599 for 2 days of training
Want a more productive AND excited staff?
Critical Thinking Empowerment
The primary responsibility of any manager is to maximize the performance of his or her direct reports. However, it is also one of the most frustrating and emotionally draining responsibilities facing any manager. Every manager second guesses and assumes responsibility when employees fail to produce at the desired level.
Today’s business environment provides new challenges requiring good decisions based on experience and creative problem solving. Many organizations are struggling to find people who can think critically. These engaging workshops offer a variety of ways to help you think strategically. Become known in your organization as a great thinker who can solve problems, assess challenges and innovate!
Does this sound familiar? You want your employees to succeed, but it sometimes seems like they’re fighting you. This is natural, but not something you have to accept. There are proven tools and approaches that can give you the confidence to demand more from your people—and do so in a way that they actually LIKE.
“Making good decisions is a crucial skill at every level.”
This class takes a no-nonsense look at how we manage other people and how we can excite them about performing better. Two days of hard-hitting, totally practical skills to help you sleep better at nights, rather than lie awake wondering how to lead your people.
You Will Learn to:
• Understand and leverage your personal “situational leadership” style • Manage any direct report at any time in any situation • Become a coach that will engage and motivate your employees • Allocate your time appropriately to maximize productivity • Set SMART goals for great outcomes • Develop direct reports to their full potential • Use and/or enhance your performance appraisal ratings and meetings to empower your best employees, stimulate those with potential and identify chronic non-performers • Confidently make the decisions that will result in more productive and excited employees • Stop spending so much time on people who don’t contribute to organizational performance
–Peter Drucker Complete at least one “Critical Thinking Empowerment” workshop if you are working toward your Certificate in Management Development or Certificate in Professional Development.
Becoming an Effective and Extraordinary Problem Solver: Proven Methods for Finding the Best Solutions Instructor: Virginia Weber Denny Schedule:
Instructor: Patricia Thurman
Feedback is the single factor that motivates or demoralizes a workforce. How you or your staff provides feedback will result in an engaged staff excited about their impact on an organization or a disengaged staff reluctant to contribute or innovate. Giving feedback—both positive and constructive—on an employee’s performance is a necessary skill for every supervisor. That’s why it is often called “an effective manager’s secret weapon.” During this workshop, you will learn insightful and appropriate keys to correcting poor performance and giving praise and recognition in ways that move any employee to more aggressively contribute to an organization.
Schedule: Tuesday, 11/08/11 Course #127EBE Register Fee: $349
12
• Focus on the long-range potential of each employee • Identify and leverage the impact of emotions on morale and productivity • Address and correct recurring performance problems, turning problems into possibilities • Determine when to include employee assistance programs and develop a referral plan • Understand the barriers to giving effective recognition • Tailor a plan of recognition for employees that creates a foundation for higher level productivity
You’ll Learn to:
• Identify and dissect problems to find the core elements to address • Change what others may see as overwhelming problems into solvable issues
Tuesday, 07/26/11 Course #127ABC
• Lead effective problem solving in a team environment • Establish yourself and your staff as “go-to” problem solvers for
Register
Thinking Outside the Box: How to Generate Creative Solutions to Your Toughest Challenges Instructor: Mark Scureman Schedule:
This Workshop Will Empower You to:
by turning problems into opportunities. Discover how to give yourself and your department or organization a competitive advantage—by attending this seminar.
• Use critical thinking skills and breakthrough thinking to create
Fee: $349
The Effective Manager’s Secret Weapon: Keys to Positive and Constructive Feedback
Identified by many as a career-survival skill and by others as all too-rare in management, effective problem solving is becoming increasingly important at all levels of the organization. So, what’s the difference between a problem solver and an extraordinary problem solver? The latter goes above and beyond, solving problems
Tuesday, 11/15/11 Course #127EBH Register Fee: $349
solutions others will accept
the organization
• Turn ordinary problem solving skills into extraordinary results
In today’s business climate, organizations need managers who can venture beyond normal thinking boundaries to find innovative solutions and generate new ideas. And while anyone can come up with ideas, the most valuable people provide ideas that solve immediate problems, establish long-term potential and create indispensable value for their company. The skills learned at this workshop will prove invaluable for solving your toughest management challenges, leading your team out of its thinking ruts, and boosting the idea power of your department or organization in ways that will enhance your organization’s impact and success.
You’ll Learn to:
• Solve problems that transcend “the way we did it in the past” • Make smarter decisions when evaluating ideas • Think more accurately and quickly in terms of what matters to your company
• Avoid costly mistakes that come from “what-if” thinking • Generate and stimulate one effective idea after another • Use innovative thinking to turn problems into opportunities
13
Critical Thinking
Coaching and Motivation
Exceptional Performance Management: Anytime/Anywhere Techniques that Maximize Employee Productivity
Instructor: Virginia Weber Denny Schedule: Thursday, 11/03/11
Today’s most successful leaders process and identify information that is critical to enhancing their organization and their people. But we are faced with overwhelming levels of changing responsibilities…new technology…new information…information overload. The challenge is not what we have to process, it’s knowing how to selectively and more effectively process what we need to use. It comes down to understanding how to use our brains more efficiently. Take time to attend one of our most popular, enjoyable and valuable workshops. You’ll gain skills critical to surviving and thriving in today’s hectic workplace and in the future. You’ll discover tools and insights to help you develop personalized strategies for meeting the challenges of non-stop information.
How to Stay Focused in Stressful Times Instructor: Maryanne Honeycutt Schedule: Tuesday, 08/30/11 Course #127BBC Register Fee: $349
Fee: $349
You’ll Learn How to:
• Identify stress triggers and proactively prevent them • Develop vision and mission statements to use for maintaining control in any situation
Course #127EBD Register
Stress is normal. It is not only a natural defense mechanism; it can also be a stimulus for new ideas and motivation. Reactive vision, ongoing change and inadequate resources internally, as well as economic challenges and competitive pressure externally, all add up to on-going stress that can affect even the best managers and leaders. This timely, interactive workshop offers proven strategies for breakthrough stress relief that also provide the focus for success in stressful times. Learn to channel stress into opportunities and relief for both you and your organization.
• Establish skills and methods to build trust and maintain
You Will Learn to:
productivity in others during stressful times
• Use proven learning strategies to overcome and process
• Understand how communication impacts stress and how you can
information overload
deflect stress in your life and in the lives of others
• Apply memory techniques to effectively store, manipulate and
• Reduce the stress of internal conflict and turn it to your advantage • Develop organizational skills for “creating more time” • Apply key principles to focus your efforts on the most important
retrieve the most important information
• Develop a “brain fitness” plan that keeps your mind young and efficient • Help others (staff and even family) process information better • Boost your concentration on what really matters—anytime, anywhere! • Appreciate and enjoy information in a new, more relevant manner • Appreciate and exploit your role as a continuous learner
items and become a hero in stressful times
Organization and Productivity
Organization and Productivity Enhancement Do you find it hard to maintain focus amid overwhelming workloads and other demands? Could you use tactics for preventing the urgent from getting in the way of what really matters? If you’re constantly challenged by multiple projects, competing priorities, organizational change and ongoing stress, these workshops will help you regain control over your workday, boosting your productivity and efficiency.
–Ted Levitt
Finding Focus in Chaos: How to Manage Priorities, Multiple Projects and Deadlines
Growing and changing organizations create chaos in numerous areas—often in seemingly overwhelming conditions. If you manage multiple projects with conflicting priorities and impossible deadlines, this workshop will help you refocus your energy and regain control over your workday. You’ll leave with personalized tools that are guaranteed to help you get results.
Complete at least one “Organization and Productivity Enhancement” workshop if you are working toward your Certificate in Management Development or Certificate in Professional Development.
Instructor:
During this workshop, we will deal with real-life situations, so feel free to bring information about a current project or situation for which you’ll find practical approaches through a collaborative learning environment.
“Organizations exist to enable ordinary people to do extraordinary things.”
Virginia Weber Denny Schedule:
Thriving on Change: Personal and Professional Strategies for Success
In successful organizations, change is a necessity. For some, change is seen as a disruption; for others, it is an opportunity to excel. How you respond to change establishes your value and impact. This workshop will ensure you take control and leverage the process and opportunities of change.
Attending Will Help You: Instructor: Diane Banic Schedule: Tuesday, 09/13/11 Course #127CBB Register
• Identify strategies to provide your greatest value during change • Understand and leverage common psychological reactions to change
• Build your personal resiliency to change • Work more productively with staff, peers, and supervisors during
Tuesday, 10/11/11 Course #127DBD Register Fee: $349
You’ll Learn to:
• Assess sources of chaos to prevent their reoccurrence • Create a personalized “get organized” system that reflects your personality and roles
• Organize and manage projects in spite of conflicting demands and priorities
• Leverage communication tools to reduce interruptions and boost efficiency
• Overcome common barriers to management effectiveness such as procrastination and poor concentration
• Manage conflicting priorities and the people who present them
times of change
• Identify key stages of change and the implications of each
Fee: $349
14
15
Organization and Productivity
Critical Thinking
Brain Boosters for Success I: How to Expand Your Ability to Think, Learn, Concentrate and Remember
Instructor: Sharon Kerrick
It’s hard to manage and lead effectively when you are inundated with interruptions, distractions and competing priorities that constantly pull you into periods of frustration and loss of focus. Effective leaders at all levels learn how to manage their own efforts with focused efficiency. Effective people pursue the correct goals at all times, ideally by following a prioritized plan that meets their specific needs and conditions. Productive people maximize their work output, enhancing their results and personal satisfaction. You’ll leave this seminar with best practice methods for becoming efficient, effective and productive, thus eliminating frustrations with limited time, costs and resources.
Schedule: Thursday, 11/10/11 Course #127EBG Register Fee: $349
Dynamic Interactive Communication If you work with people—as most of us do—natural conflicts, misunderstandings, and personal issues arise. Most managers have never learned how to turn these situations into advantages. These five critical communication workshops are guaranteed to help you communicate with others effectively and with impact.
“Communication—the human connection—is the key to personal and career success.” –Paul J. Meyer Complete at least two workshops covering Dynamic Interactive Communication or Breakthrough Formal Communication if you are working toward your Certificate in Management Development or Certificate in Professional Development.
You’ll Gain Skills for:
• Setting and achieving goals that truly matter • Planning and prioritizing the activities that gain results • Creating more effective work hours within every day • Making meetings productive, short and meaningful • Eliminating procrastination across the department or organization
• Knowing when and how to delegate more effectively • Ensuring deadlines while managing multiple projects and competing priorities
Working with Difficult People: How to Get Nearly Everyone on Your Side Instructor: Virginia Weber Denny Schedule: Wednesday, 08/03/11
We’ll bring any workshop to your organization–and tailor the content to meet your unique needs. For a complimentary, no obligation consultation, call Jeanie Habich at 502.852.6597.
Course #127BBA Register
Tired of working with people who “never come around” or those who seem to have their own agendas or disagreements no matter what you are trying to accomplish? There are ways to work with these people and, often, they can become your strongest advocates if you learn to deal with them effectively. During one of our most popular and useful seminars, you will learn how to work with the “know-it-alls,” the “aggressives,” the “victims,” and six other types of difficult people. You’ll be introduced to tools that identify the reasons behind conflict, including the “Enneagram” which reveals and explains why some people are more difficult to deal with than others. It’s a session that will guide the effectiveness of your work relationships throughout your career.
Fee: $349 You’ll Leave with Strategies and Tools for:
Inner Wellness: The New Way to More Fulfilling Work Instructor: Kimberly May Schedule: Tuesday, 09/27/11 Course #127CBJ Register
Looking for ways to increase your own satisfaction, focus and productivity? Get on the road to inner wellness and a happier, more productive life by attending this new, one-day workshop! You’ll gain innovative tools and strategies for transforming everyday challenges into productive energy; boosting your health and resilience; reducing stress; improving well-being and vitality, and achieving inner wellness and focus. Whether you’re looking for ways to improve your own impact or enjoyment of life, or want to learn how to enhance the well-being of your department or organization, this workshop will provide practical tips and guidelines for making each day a more exciting and engaging adventure.
• Identifying ways to work more effectively with those who confront and disagree with you
• Understanding how to manage others’ stressors and “hot buttons”
• Determining if and how you might be a difficult person • Flexing to different conflict styles • Reducing personal stress when dealing with unsettling people or situations
• Building stronger and supportive relationships with obstructive coworkers
• Building an effective team with potentially difficult members
Fee: $349 You’ll Leave this Life-Changing Workshop with:
• Simple strategies you can make at once to achieve a higher sense of ease and well-being
• An understanding and appreciation for who you are and how your own intuition can guide your well-being
• A new perspective and a personal assessment of your wellness in 12 key areas of life
• Ways to change your organization to create a culture of wellness, high morale and productivity
• A personalized wellness action plan and a no-fail system for tracking progress
• Access to a resource center packed with wellness tips and techniques
• Strategies for overcoming barriers to ongoing change
16
17
Interactive Communication
Organization and Productivity
How to Maximize Your Efficiency, Effectiveness and Productivity (and Achieve what Really Matters!)
Instructor: Linda Combs Schedule: Tuesday, 08/02/11
Do you get caught in the middle of being too assertive in some situations and too reflective in others? It’s a fine line to walk, but to be heard effectively takes special skill and understanding. Once addressed, however, it results in greater excitement from your audiences, increased confidence in your own ability to persuade and engage, and clearer direction and alignment from everyone. It’s a vital skill often underappreciated and underutilized, but the best leaders understand and apply it.
Emotional Intelligence: The Foundation for Lifelong Professional and Organizational Success
This workshop examines the three communication styles people use when dealing with others: passive, assertive, and aggressive. It will help you find a balance between “being a push-over” and “coming on too strong.”
Instructor:
Fee: $349
Schedule: Thursday, 09/22/11
Course #127BBB Register
Diane Banic
Attending Will Help You:
• Improve your and others’ effectiveness and productivity • Create win-win relationships with you and those with whom you communicate • Build confidence and a positive self-image for yourself and your staff • Speak up with greater ease • Create a culture of respect and openly shared ideas • Avoid conflict and power struggles
Course #127CBF Register
Research indicates that, for jobs of every type, Emotional Intelligence is twice as important as IQ and technical skills combined. Moreover, EI accounts for 85% of what separates star performers from average ones. It happens all the time: visionaries get fired, potential star employees fail to meet expectations, and groups of the most promising staff can’t seem to get the job done. It’s not for a lack of skill or desire; it is often simply an understanding of how to recognize and apply our own and others’ feelings in the workplace. This has become the foundation for the impact of Emotional Intelligence*, insights that even the most seasoned executives often lack. When properly understood and applied, EI creates a new, more consistent level of star performance throughout an organization and throughout an individual’s career. Emotional Intelligence can be learned and developed. Start reaping the many benefits of EI by registering for this workshop!
Fee: $349 You Will Discover: *Daniel Goleman, author of the bestseller, Working with Emotional Intelligence, describes EI as “recognizing and managing our own feelings and those of others—the fundamentals upon which are built such important organizational competencies as outstanding leadership, customer service and teamwork.”
• EI’s relationship to IQ—why relationships are as important as skill sets
• The value of EI at different job levels • How to use EI to dramatically increase productivity and performance
• What makes emotionally intelligent organizations more successful and their people more engaged
• How to use 3 popular EI assessments to enhance your organization’s culture and productivity
• How to implement EI to enhance customer and co-worker relationships
Becoming an Effective Team Member Instructor: Steve Goodwin Schedule: Thursday, 09/15/11 Course # 127CBD Register Fee: $349
The best managers empower others. However, as we point out on page 29, the number two reason that leaders fail is a lack of teamwork. This workshop is one of the most effective in preparing managers and team members to show their true leadership potential in a team setting. Effective team members are focused, dedicated, and disciplined. They are also self-starters and solution-oriented problem solvers. And they leverage the strengths of others. This interactive workshop was specially designed to help you develop these critical skills. You’ll learn to focus on the big picture through the eyes of the team leader as you help the team achieve success. You’ll leave with a personal action plan for applying these principles into your workplace.
You’ll Also Learn to:
• Align your vision, mission and goals with that of the leader and organization
• Apply a deductive approach to achieve the team’s mission • Become an indispensable problem solver for the team leader • Use solution-oriented processes that get results • Establish accountability and eliminate the “blame game” from the team
• Evaluate and benchmark your present team culture • Develop mutual respect with others inside and outside the team • Eliminate frustrations using a behavior modification tool
18
19
Interactive Communication
Interactive Communication
More Effective Verbal Communication: Blending Assertiveness, Honesty and Power
Formal Communication
David Ogilvy, one of the greatest advertising minds, told his staff to spend twice as much time thinking about how they would present an idea as they did developing the idea itself. He recognized that formal presentations, written documents, and even e-mails will dramatically impact perceptions and receptivity to people and their messages. You owe it to your career to present your ideas and your position as powerfully as possible. These workshops will get you there.
“Clear communication is necessary to management success.” –J.C. Penney
Instructor: Linda Combs Schedule: Thursday, 10/27/11 Course # 127DBK
Complete at least two workshops covering Dynamic Interactive Communication or Breakthrough Formal Communication if you are working toward your Certificate in Management Development or Certificate in Professional Development.
Business Writing that Gets Attention, Support and Results
Netiquette: Get-ItWrite Techniques for Professional E-mails
Register Fee: $349
Instructor: You’ll Leave with Professional Techniques for:
• Making your writing more reader-friendly and idea-effective • Understanding and analyzing your reader, making each
Thursday, 09/14/11 Course #127CBC Register Fee: $349
Speaking Up: How to Maximize Your Impression Every Time You Speak Instructor: Linda Combs Schedule: Thursday, 10/13/11
Fee: $349
and effectively
proofing processes
document more appropriate and influential
• Use current “rules” and updates to American English usage • Manage your in-box and cut the clutter
understanding
• Reducing your writing and editing time
Are your ideas and your contributions underappreciated or occasionally misunderstood? The impact you can make as a leader in your organization can be enhanced through speaking techniques specifically geared to today’s business environment. And the greatest secrets rest in knowing what to say, how to best say it, and what NOT to say. It all adds up to career-changing skills not available anywhere else.
Listen Like a Leader: Essentials of Dynamic Listening
During this workshop, you’ll develop skills for making your best impression when participating in meetings, handling difficult conversations, offering ideas or advice, networking, and much more!
Instructor:
You Also Will Learn to:
• Present your ideas and impressions with persuasive power • Clearly communicate your needs and concerns as opportunities for success
• Make small talk that results in a big impression • Control your emotions in difficult situations • Listen in ways that gain support for your ideas • Identify and leverage conversational signals effectively • Overcome reluctance and fear
20
This workshop offers valuable career-enhancing tips, advice, techniques, and practice in creating professional e-mails that readers will respect, understand, and act upon.
• Write shorter and better formatted e-mails • Spot mistakes that might ordinarily slip through your editing and
• Making your documents clearer and to the point • Organizing your document for the most effective scan, read and
Course #127DBE Register
E-mails also can send mixed signals since they lack facial expressions, gestures, and tones of voice present in face-to-face communications. This can certainly haunt managers who are striving to establish strong relationships with their staff, peers and supervisors.
• Compose e-mails that enhance, not undercut, your professional image • Make your e-mail’s purpose and desired action undeniably clear • Set the right tone and style in your e-mails • Avoid unintentional harsh tones or misunderstandings • Compose subject lines that get opened and read • Establish rules for your staff to use e-mails more appropriately
by professional business writers that will make it easy to create attitude-changing and impact-generating documents.
Schedule:
E-mail has become the most popular form of communication in the workplace–and one of the most abused. Many e-mails contain inappropriate elements such as off-hand remarks, unguarded comments, careless wording and grammatical errors, leading to wasted company time.
You’ll learn to:
Effective writing isn’t just about presenting ideas; it’s about gaining advocates for those ideas. But it is not naturally developed, it must be learned. This popular workshop reveals key techniques used
Linda Combs
Want your e-mails to be read and valued?
Dynamic listening is one of the key traits of highly effective people and especially highly effective leaders. However, most of us listen with only 30% effectiveness. Fortunately, dynamic listening is a skill that can be developed with training and practice. Start becoming a more effective and influential listener through the insights provided in this essential seminar.
Mark Scureman Schedule:
You’ll Develop Essential Skills for:
Tuesday, 11/01/11
• Using dynamic listening to build support for your ideas and vision • Understanding how listening stimulates the ideas and
Course #127EBB Register Fee: $349
engagement of staff, peers and supervisors
• Overcoming barriers to effective listening • Understanding how people process information and how dynamic listening improves the productivity of both participants
• Reducing conflict while stimulating constructive engagement through effective listening
• Improving both business and personal relationships through enhanced listening
21
Formal Communication
Breakthrough Formal Communication
Instructor: Linda Combs Schedule: Wednesday, 11/02/11 Course #127EBC Register Fee: $349
Get the latest rules on grammar and style! Grammar rules for business constantly change and some are no longer applicable. Keeping your skills current is a must for anyone responsible for their organization’s business communications. Effective formal business writing involves more than following rules. Similarly, typographical and grammatical errors are more than silly mistakes—they are a reflection of the image and quality of your company. The techniques you’ll learn at this seminar will help you avoid writers’ and editors’ most common pitfalls--improper punctuation, misspellings, grammatical miscues, misused words, and poor sentence structure. You’ll learn how to spot and correct these mistakes and improve the impact and professional image of your business correspondence. If you wish, bring samples of your company’s writing for confidential review. Included with your take-home materials is a proofreader’s checklist to help you “get it write” for your company every time.
You’ll Also Learn:
• Recent changes in the rules of usage and style • Tips for focusing your attention to catch the most subtle mistakes • Techniques for pinpointing hard-to-see errors before any communications go out
• Expert secrets for proofreading similar documents
The Building Blocks of Exceptional Customer Service: How to Make Every Contact an Opportunity for Success Instructor: Linda Combs
Grant Writing Fundamentals: Secrets to Getting Noticed and Funded Instructor: Becky Crump Schedule: Wednesday, 10/19/11 Course # 127DBF Register Fee: $349
BONUS! Receive a complimentary consulting session with the instructor after completing this workshop. (Maximum 2 hours.)
Want to expand the use of grant writing in your organization? Even in today’s economy, substantial grant funding is available for individuals, non-profits, researchers, and visionary organizations. But the competition for these funds requires special knowledge of the process and details to ensure success. Many mistakenly spend the majority of time on the written proposal, but preparation (grant searches, planning, data organization, measurements) and follow-up (timing, process, additional information) are equally important. Whether you are applying to the federal government, a private foundation or a corporation, this workshop will provide you with the necessary steps to develop an effective and successful grant proposal and process.
You Will Leave with:
• A plan for identifying the most appropriate grants • A process for compiling and writing the key components of an effective proposal
• Common but critical mistakes often made when writing grants • How to make your proposal stand out • The steps to effectively submit a proposal • How to request copies of successfully funded proposals (FOIAs) • Tips for following up with funders • Secrets on what grant reviewers look for and even suggestions on becoming a grant reviewer
This introductory workshop presents and hones the many skills that contribute to exceptional customer service. It is intended for those who manage how a company serves external customers as well as those who serve internal ones. It is a practical session that addresses real company issues and solutions. It features a self-assessment, case study, role-plays, small-group exercises, dyad discussion questions, and an opportunity to raise specific customer-service challenges that confront you. Bring your greatest concerns, frustrations and goals to share with other service professionals and we’ll address specific solutions in detail. In-house or as a public workshop, this session is for anyone serious about exceptional customer relationships.
Schedule: Tuesday, 10/25/11 Course #127DBH Register Fee: $349
You’ll Leave this Interactive Workshop with Essential Skills for:
• Making heroes out of customer service representatives • Maintaining positive attitudes in all customer contacts • Identifying and addressing each customer’s needs • Turning multiple contact points into multiple opportunities • Transforming customer complaints into customer advocates for your business
• Understanding the value of “little things” such as voice tone, body language and key words
• Reducing on-the-job stress and employee turnover
22
23
Formal Communication
Formal Communication
Get It Write: Grammar and Editing for Business Communications
Opportunities for HR and Training Professionals
Empower Your People
Empower the HR Function
The University of Louisville’s professional development offerings will enhance the skills and careers of managers while increasing the productivity of your entire organization. Our programs work because they focus on greater impact, greater respect, and greater recognition.
No one understands the value of ongoing self-development better than HR professionals. To help make heroes of those who direct this critical function, UofL’s Delphi Center offers free previews of most workshops as well as workshops for HR and training professionals.
Greater Impact
Free Previews of Public Workshops
Your managers will develop the skills that are proven to matter and focus on getting results, stimulating others, creating teams, developing potential in others, and boosting productivity. These are the key skills every manager needs; yet, many have not had the chance to develop. Each workshop provides tools that are immediately applicable, so your managers will begin to make an impact upon returning to the office the following day.
We’re so confident in the quality and value of our professional development workshops that we offer HR and training directors the opportunity to attend most half- and one-day workshops free! Just call Virginia Denny at 502.852.5581 to schedule your attendance. If possible, please call at least four weeks prior to the session you want to attend.
Greater Respect We appreciate the needs and the potential of each individual learner. Our sessions are taught by training and business professionals who know how to facilitate collaborative learning. Your managers will draw from their own knowledge and experience as they gain new tools and skills for immediately enhancing their own performance and the performance of those who report to them.
Greater Recognition We offer workshops that recognize the total manager—those who excel in all five critical skill sets. These are the most valuable employees an organization can have. We will help you recognize employees who commit to mastering these five skill sets with framed certificates from the University of Louisville. This special recognition reflects their dedication to leadership and self-development as well as your organization’s commitment to develop its managers. We also offer a Certificate in Professional Development for non-managers. See page 6 for certificate details.
Use University of Louisville Resources to Supplement and Strengthen Your Internal Efforts Our learning and organizational development specialists can help you strengthen the critical link between training and organizational success. As your local university resource, we can enhance and supplement your internal resources and talent development efforts. Free, one-hour consultations are available. Discover how we can help you make a difference. Call our director, Virginia Denny, at 502.852.5581.
Bring Our Workshops to Your Organization All public workshops, including a host of others, can be customized to meet your organization’s business objectives and talent development needs. You can even preview a workshop you’re considering free of charge! We can deliver the workshop at your location or at the university’s newly developed Shelby Campus @ ShelbyHurst. We can also custom design learning solutions exclusively for your organization. Call Virginia Denny at 502.852.5581 to learn more.
Looking for a Wellness Solution for Your Organization? We’ll bring our “Inner Wellness: The New Way to More Fulfilling Work” workshop to your organization as a one-time event or ongoing initiative. Of course, your employees are also welcome to attend the public offering on September 27. To learn more about this health promotion workshop, see page 16.
24
Workshops for HR Leaders (Free previews are not available for the following workshops.)
Measurements for HR Professionals: How to Become Your Organization’s Strategic Partner Discover how to quantitatively present the impact of the HR department and establish the “competitive advantage” your HR role provides. (See page 10 for details; offered October 5 & 12, 2011.)
Finance for Non-Financial Managers Complement your people and organizational skills with financial understanding that will enable you to blend the HR role into the financial evaluations of the company. (See page 9; offered September 29, 2011.)
How to Make Legal and Objective Hiring Decisions to Find Your Most Effective Employees From interviews and assessments to paper trails and references, this session teaches you and your managers how to enhance your hiring process. (See page10; to be offered October 20, 2011.)
Harmonizing Discord: Tools for the Trust Leader Earn a certificate while becoming your organization’s conflict resolution expert. To be launched September 30. To attend a July 29 preview of this blended-learning program, call John Spence at 502.852.8855. Enrollment in the certificate program will be strictly limited.
Need Off-Site Meeting Space? UofL’s redeveloped Shelby Campus @ ShelbyHurst is available for corporate meetings, seminars, banquets and other events. Our full-service, stateof-the-art facilities are surprisingly affordable! To learn more, contact Anita Block at 502.852.0365 or anita. block@louisville.edu, or visit: louisville.edu/conferenceservices. 25
HR Opportunities
HR Opportunities
Opportunities for HR and Training Professionals
Project Management
The University of Louisville is a Project Management Institute Registered Education Provider. Now you can work toward a prestigious PMP certification with UofL’s PMI-approved training at the conveniently located Shelby Campus @ ShelbyHurst. You also can earn a Certificate in Project Management or Professional’s Certificate in Program Management from the University of Louisville. The curriculum in UofL’s Certificate in Project Management is based on the processes and knowledge areas in the PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide). You will learn fundamentals of project planning, scope management and control, time and cost management, leadership, team building, conflict management, and many other skills essential for project success. Project managers, functional managers in a project environment, and project team members are encouraged to attend.
Project Management Certificate Requirements: To earn a certificate from UofL, you must complete “Fundamentals of Project Management” and “Project Management: Practical Application.” Following skills assessment, you’ll receive a framed certificate. Of course, any of our project management courses may be taken independently or as credit toward a certificate. Earn a Certificate in Project Management, work toward your PMP® certification, and earn CEUs and PDUs in the process. Begin by registering today!
Program Management
Professional’s Certificate in Program Management NEW!
UofL Offers PMI-approved Project Management Training
The Program Management Professional (PgMP) is PMI’s latest credential. It is designed for professionals who:
• Define and initiate projects • Assign and direct project managers • Make recommendations to modify programs to better achieve strategic objectives • Keep strategic goals at the forefront of all project activities • Prioritize and integrate competing initiatives PMI’s Standard for Program Management is the foundation of this certificate program. Following completion, you will have mastered the three basic tenets of program management: benefit management, stakeholder management, and program governance. You’ll leave with 24 PDUs and a framed Professional’s Certificate in Program Management from the University of Louisville. Prerequisites: 1) An active PMP certification; or 2) Certificate in Project Management from the University of Louisville; or 3) Successful completion of the PgMP credential application review process Schedule: 6-9 p.m., Tuesdays, 09/06/11 – 10/25/11 Course #127DBA Register Fee: $1495 (includes textbooks)
Fundamentals of Project Management (12 PDUs)
Project Management: Practical Application (36 PDUs)
PMP® Exam Facilitated Study
This 12-hour course focuses on project management concepts; tools and techniques used in a project management environment; and basic skills required to effectively manage a project and project team. This course is a prerequisite for attending “Project Management: Practical Application.”
This 36-hour course focuses on practical application of the project management processes that fall within the PMBOK. It also explores scope change control, earned value analysis, network flow diagramming, critical path analysis and management, team development, and risk response planning.
This 36-hour course focuses on the PMI’s A Guide to the Project Management Body of Knowledge (PMBOK®) and specific exam preparation tactics. PDUs are not offered; however, completion of the study course counts toward the PMP exam eligibility criteria.
Schedule:
Prerequisite: Successful completion of “Fundamentals of Project Management” or equivalent training. This requirement is waived for those with PMP certification or evidence of a college level project management course.
6-9 p.m., Thursdays, 08/18/11 – 09/08/11 Course #127CBA Register Fee: $565 (includes textbooks) A 100% online version of “Project Management: Practical Application” is available to organizations with 6 or more employees needing the course. Call Julijana Curcic at 502.852.5636 for further information.
26
Prerequisites: Minimum eligibility requirements to sit for the PMP® exam. For the latest criteria, please refer to the Project Management Professional Credential Handbook located on the Project Management Institute’s web site www.pmi.org.
6-9 p.m., Thursdays, 09/15/11 – 12/08/11 (skips 11/24) Course #127FBA Register Fee: $1695 (includes textbooks)
UofL’s certificate programs are taught by practitioners with a combined 50 years of project management experience! Chuck Milhollan, PMP, PgMP, director of program management for Churchill Downs who has over 25 years of experience in personnel and project management. Gary Hughes, PMP, learning consultant, adult learning theorist, and application consultant dedicated to the development of cutting-edge learning applications and implementation of complex application solutions.
Joe Luttrell, PMP, business professional experienced as an IT system and database engineer as well as a project/program manager. Steve Bennett, MBA, PMP, accomplished technology program manager with extensive educational and broad industry experience leading quality initiatives and change acceleration projects.
H. Ray Pait, senior program manager at Churchill Downs whose project management experience includes web development projects, system upgrade and enhancement initiatives, and process improvement projects.
Available for exclusive presentation upon request… Project Management: An Executive Summary
Schedule: Schedule:
Information on eligibility requirements and credential policies for the PMI’s Program Management Professional (PgMP) can be found online at www.pmi.org
6-9 p.m., Tuesdays, 08/16/11 – 11/01/11 Course #127EBA Register Fee: $1995
n Discover how structured project management can increase the probability of project success and save your organization time and money. Estimated Length of Program: 1.5 hours. Fee: $0 Understanding Project Management Processes n This course is recommended for employees who have responsibility for project completion—from project sponsors to project managers to project team members. Estimated Length of Program: 5 hours. Fee is based on level of customization desired, length of program, and number of participants. To schedule either program or discuss your organization’s needs, please call Jeanie Habich at 502.852.6597 or send an email to jeanie.habich@louisville.edu. 27
All Delphi Center faculty bring hands-on business experience as well as engaging teaching skills to ensure that each workshop offers best-practice principles, practical application and an environment conducive to learning.
Diane Banic, licensed psychologist with 25 years of professional training including work at Executive Development Resources, Jewish Hospital, Churchill Downs, and American Commercial Lines. Linda Combs, trainer with 25 years of experience who specializes in helping people improve their management and communication skills. Becky Crump, director of resource development at Jefferson County Public Schools and former associate director of the Kentucky Council of Postsecondary Education’s GEAR UP program.
Virginia Weber Denny, director of professional development for the Delphi Center who also provides consultation and facilitation services to Delphi clients.
Elizabeth Krauss, adjunct professor in UofL’s College of Education and Human Development who holds a master’s in kinesiology and health promotion.
Steve Goodwin, consultant, trainer and facilitator with 35 years of experience in experiential education.
Kimberly May, certified Wellness Inventory© coach who helps organizations and individuals balance and manage stress, health and productivity.
James Hale, certified public manager and former trainer for the Kentucky Transportation Cabinet and Kentucky Governmental Services Center. Maryanne Honeycutt, professional speaker and trainer who specializes in performance management. Sharon Kerrick, current professor at UofL’s College of Business with over 20 years of business experience in entrepreneurship, management and technology. Steve Kerrick, CPA, partner at Mountjoy Chilton Medley, LLC, with over 30 years of accounting, financial, tax, and estate planning expertise.
Mark Scureman, retired United States Army colonel who has presented hundreds of leadership, management and communication seminars throughout the U.S. and Canada. John Spence, program manager and trainer for UofL’s Delphi Center who specializes in outcome measurement, program evaluation, and organizational capacity building. Patricia Thurman, certified public manager and former director of the Division of Employee Development for the Kentucky Transportation Cabinet.
Surprise! The Most Successful Leaders Excel in the Basics We live in a society that looks for “quick fixes.” We jump on trends. We race to grab the latest gimmicks because we worry about being left behind. The 90’s are a perfect example. The dot-com craze found investors supporting technology that lacked business plans for success. Companies were excited about products that just did not have a market. Encouraged by an industry boom, these companies and their shareholders later experienced the results of pursuing hot trends when the bubble burst.
The same can be said for management. There is a rush to bring in short-term success ideas. Sizzle takes precedence over substance. Top-down politics outweighs dedication to quality and focus on long-term management.
Many businesses flounder today because they have lost focus on what matters in driving organizational success. Talk to HR managers and top executives and you’ll learn what frustrates them the most. Personal accountability is lacking in their employees. Staffs lack trust in their managers. Managers are not sure how to align their departments. There is a major resistance to change; priority is placed on selfpreservation over productivity.
In looking for “quick fixes,” many organizations promote or hire untrained management teams. The result? Most new managers actually survive less than two years in their jobs. A Hay Group survey reveals that the cause lies in the inability to fulfill three critical management roles of empowerment and engagement: casting a clear vision others can follow, failure to create a team environment, and insensitivity to others.
Primary reasons leaders fail:
Source: Hay Group (www.haygroup.com)
The Delphi Center’s workshops are designed to address these three critical roles and others essential to management success. We believe that leadership at all levels—especially at the managerial level— can be one of an organization’s most powerful assets. That’s why each workshop is taught from a leadership perspective.
Organizations that develop leaders at all levels enjoy many benefits including highly-engaged and motivated employees, successful change initiatives, enhanced creativity and critical thinking, improvements in teamwork, and greater productivity throughout the organization. We invite your organization to experience the Delphi Center difference through our leadership-based workshops and certificate programs.
28
29
Leadership Whitepaper
Delphi Center Instructors
Delphi Center Instructors
General Information
Location. Workshops are held on UofL’s Shelby Campus @ ShelbyHurst. Free parking is provided. You can enter the campus from Shelbyville Rd. or from N. Hurstbourne Pkwy. Campus maps are included with confirmation documents which are e-mailed 7-10 days prior to each workshop.
Schedule. One-day workshops meet from 8:30 a.m. until 4:30 p.m. unless specified otherwise.
Earn a Bachelor of Science in Workforce Leadership!
Registration Information Fee. Unless specified otherwise, the fee for one-day programs is $349, which includes materials, parking, lunch and refreshment breaks. Prepayment is preferred. We accept VISA, MasterCard and checks.
Cancellation Policy. A full refund will be made if you cancel at least 7 days prior to the start date. When cancellation is made at a later date, we will accept a substitute or transfer you to another workshop at that time. If you don’t cancel and you don’t attend, you are still responsible for payment.
Receive up to 48 hours of academic credit for work experience and training, including Delphi Center workshops. For information contact Susan Hildebrand at 502.852-0568 or visit louisville. edu/online/bachelor-of-science-inworkforce-leadership.html
Inclement Weather. If the University of Louisville closes for the day due to inclement weather, Delphi Center workshops will be canceled and rescheduled. If the university opens on a delayed schedule, Delphi Center workshops will meet at the delayed time.
Continuing Education Units (CEUs). CEUs are available to participants who successfully complete a workshop. CPE credits are available to CPAs. One hour of instruction equals 1.2 CPEs.
Lodging. Several nearby hotels are available to those needing overnight accommodations. Call 502.852.6456 for a listing.
Tax Credits/Deductions. Depending on income, those who self-pay for continuing education workshops may be eligible for lifetime learning credits. Consult your tax advisor for specifics.
4 Easy Ways to Register! Register online by visiting: louisville.edu/professionaldevelopment/ fall2011
Course #_____________________ Date ________________________ Seminar/Workshop________________________________________
MAIL the registration form and payment to Delphi Center, Shelby Campus @ ShelbyHurst, University of Louisville, Louisville, KY 40292
FAX the registration form to 502.852.8573
Course #_____________________ Date ________________________ Seminar/Workshop ________________________________________ Course #_____________________ Date ________________________
Please enroll me in your: ❑ Management Development Certificate Program ❑ Professional Development Certificate Program
CALL 502.852.6456 or 1.800.334.8635, extension 8526456 between 8:30 a.m. and
❑ Project Management Certificate Program ❑ Purchasing/Supply Chain Management Certificate Program
4:30 p.m., Monday-Friday.
YES! Please register me for: Guarantee. If you are not completely satisfied with the return on your time and money investments, we will refund your tuition fee in full.
Seminar/Workshop________________________________________
Registration
General Information
IMPORTANT: Please enter the ALPHABETIC code that appears above your name on the mailing label ❑ Mr. ❑ Ms. Name ________________________________________ Organization _____________________________________________ Title _____________________________________________________ Address __________________________________________________
Questions? Call 502.852.6456 or 1.800.334.8635 (extension 852-6456).
City ___________________________ State ______Zip ____________ Business Phone ________________ FAX ______________________ Cell Phone _______________________________________________ E-mail Address ____________________________________________ E-mail addresses are used to send course acknowledgments/ confirmations and announcements of future courses. We do not share or sell our customers’ e-mail addresses.
Payment: (Please see our cancellation policy on the previous page.) ❑ Check enclosed, payable to University of Louisville ❑ Charge to: ❑ VISA ❑ MasterCard Card # __________________________ Exp. Date ________________ Name on Card ____________________________________________ Signature _________________________________________________
Questions: Call 502.852.6456 or 1.800.334.8635 (extension 852-6456).
30
31
Shelby Campus @ ShelbyHurst Louisville, KY 40292
To request additional brochures, call (502) 852-6456.
- Project Management
- HR Management
- Formal & Interactive Communication
- Critical Thinking
- Organization & Productivity
- Coaching & Motivation
- Management & Leadership
Advance your skills–and grow your career–with the Delphi Center’s workshops, certificates and customized programs. Non-Profit Org. U.S. Postage Paid Louisville, KY Permit No. 769