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2-1-1 in henderson county
2012 results Top Caller Needs
Volume of Service
*Includes follow-up, advocacy and crisis
Housing and Utilities
Public Database Visits*: 1,990 Number of Visitors*: 1,270
Referral: assessing the needs of callers and identifying appropriate resources Information: responding to specific inquiries about human services Contract: providing services to callers via contracts with outside agencies Advocacy: taking steps on behalf of callers to overcome barriers to services Crisis: performing crisis intervention to ensure the safety of callers or others
56%
38%
12% Legal, Consumer and Public Safety Services
Individual, Family and Community Support
2,000
2,651
2008
2009
5,107
5,131
2010
2012
Top Five Needs by Financial Request Financial
2% Education
2% Employment
2%
6%
4,529
2011
Transportation
7%
4,000 3,318
3%
10%
Mental Health and Addictions
Call Volume Trend
3,000
3% Clothing, Personal and Household Needs
Health Care
Call Types 2% >1%
Information Services
12%
*Includes use of the NC 2-1-1 iPhone app
3%
5%
23%
Calls*: 4,682 Call Records: 3,389
Chart excludes contract calls
Volunteers and Donations
Food/Meals
1%
5%
Top Five Unmet Needs
Calls
Housing Expense
$16,786
189
Medical Care
$10,000
26
Utility Service Assistance
$5,516
207
Visual/Reading Aids
$3,800
1
Mortgage Delinquency
$2,400
23
• Housing Expense • Utility Service Expense • Utility Deposit • Transportation Expense • Automotive Repair
Income Support and Assistance
Arts, Culture and Recreation
0%
5% Other Government and Economic Services
Disaster Services