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EXPO EXPRESS
EMBRACING OUR JOURNEY ON THE OPEN ROAD
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As we gather for the 2025 UMA Motorcoach EXPO, we embrace the spirit of the open road. This tradition began with UMA’s first EXPO at Opryland in Nashville, Tennessee, on April 17, 1984, more than a decade after UMA’s founding in 1971. Since then, this event has been a cornerstone of our industry, bringing us together through challenges like 9/11, the 2008 recession, and the COVID-19 pandemic.
Each year, the EXPO unites us with new insights, invaluable connections, and memories of shared experiences. Like the open road, it offers boundless opportunities to chart new paths for growth and success. This year, Oklahoma City, with its history on the iconic Route 66, serves as the perfect setting to celebrate our collective journey and look to the future.
In the spirit of collaboration, we invited operators to share stories of partnerships with fellow UMA Members, such as when they expand fleets for major transportation events, often involving professional sports. Continuing the theme of the open road, we also encourage members to reflect on their most memorable client trips, those special journeys that have left lasting impressions. You can read dozens of these stories in the following pages. The industry’s top leaders also offer their insights on production, trends to watch in 2025, and the latest technology.
The EXPO Express celebrates the people, progress, and innovations that drive the motorcoach industry forward. From cleaner-burning engines to cutting-edge safety and efficiency technologies, our industry is transforming travel. Inside, you’ll find valuable insights and inspiration to make the most of your EXPO experience. Together, let’s reconnect, celebrate, and explore the road ahead.
Thanks,
Shandra Martinez Editor-in-chief, Bus & Motorcoach News
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Embracing Our Journey
Prevost Celebrates Years by Building for the Future
Prevost’s 100th anniversary was more than just a milestone. The yearlong celebration was an opportunity to reflect on the past while setting the stage for the future, emphasizing quality, innovation, and stronger customer connections so the company continues to be an industry leader.
“For the next 100 years, it’s about quality and optimizing our operations,” said François Tremblay, President of Prevost & Volvo Group Canada.“We’ve had sharp fluctuations in the market.COVID caused a sharp decrease, and then we saw a sharp increase coming out of it. Now, it’s time to focus on steadying operations and integrate new employees into our culture. Building engagement and maintaining a strong culture will be critical.”
Tremblay noted that Prevost’s ability to weather market disruptions and maintain its reliability has been a cornerstone of its customer relationships. For many of Prevost’s clients, having a trusted, stable partner is critical.
“Our 100-year milestone proved we’re here to stay,” Tremblay said. “When companies exit the market, it can devastate operators because the value of their equipment plummets. That longevity and stability are what set us apart. We’re committed to supporting them for the long run.”
As part of its commitment to long-term success, Prevost is leaning into emerging technologies to make operations more efficient and predictable for customers. Being part of the Volvo Group gives the company access to advanced innovations such as artificial intelligence and connectivity tools, which Tremblay said will help minimize downtime and improve operator efficiency.
“Every day a bus is out of service, operators can lose thousands of dollars in revenue,” Tremblay said, “so access to parts 24/7 and reducing downtime is critical.”
A smarter, more accessible parts platform
This attention to customer efficiency and uptime is supported by the launch of Prevost PRO, the company’s redesigned e-commerce website that streamlines parts ordering.
“It’s a major redesign of the previous platform,” explained Abigail Acheson, project manager for the site’s development. “One of the biggest improvements is that customers now have access to pictures of parts, which is a game-changer. Before, you’d just type in a part number and hope it was right. Now, they can see a wide range of pictures, along with retail pricing and their specific account pricing, including discounts.”
The site also includes network-wide parts availability and gives customers access to key documents such as invoices, order confirmations, credits, and core returns. The platform also employs tools to streamline large orders, such as a quick order form and a cart import tool. Customers can now export part information using a VIN lookup and import it directly, eliminating manual data entry.
“It’s really about making life easier for them when ordering online,” Acheson said.
Developing Prevost PRO was a complex effort that required collaboration across multiple teams.
“Behind the scenes, this project was massive,” Acheson said. “We worked with our internal software team for financials and inventory, a team handling our CRM integrations, and a third team, for the website’s fit and finish — things like flow and user experience. We even worked with a team last year to implement a new shipping strategy. There were a lot of moving parts, but we made it happen.”
The response to Prevost PRO has been overwhelmingly positive, as customers praise its intuitive design and the confidence it provides when ordering parts.
“Some customers have said it’s the best parts site they’ve used in the industry,” Acheson said. “They feel more confident ordering now because they have better descriptions, clear pricing, and more information at their fingertips.”
Customer connections drive innovation
While technology is critical, Prevost understands that customer relationships remain at the heart of its success. The company engages with operators through clinics, advisory boards, and events to ensure its innovations address real-world needs.
“We call it ‘sound innovation,’ bringing value-driven innovations based on what we learn from working closely with our customers,” Tremblay said.
As the industry undergoes significant changes, including consolidation, Prevost supports operators by focusing on personalized service. This allows the company to have strong relationships with all of its clients. The company’s 100th-anniversary celebrations highlighted this commitment, involving every branch, client, and partner in events designed to strengthen those ties.
“That loyalty is mutual,” Tremblay said. “Operators see the value in our premium products — it’s worth the upfront cost because the resale value remains strong. A Prevost coach holds its value over time, which is critical for operators.”
A focus on the next century
As Prevost shifts into its the next century, its focus on fostering quality, embracing innovation, and deepening customer relationships will allow it to continue adapting to market changes and investing in meaningful, customer-driven solutions. These moves will position Prevost to continue as a leader in the transportation industry.
“Building strong partnerships with our customers is at the heart of everything we do,” Tremblay said. “That’s how we’ll ensure success for the next 100 years.” ›››
Travel on The Open Road Celebrating the Spirit of Travel on The Open Road
››› BY SHANDRA MARTINEZ
The motorcoach industry is fueled by a passion for exploration. Whether guiding clients through iconic landmarks, crafting unforgettable itineraries, or revealing the beauty of natural wonders, we bring the spirit of adventure to every journey.
This year’s UMA Motorcoach EXPO in Oklahoma City captures that passion. Set against the backdrop of Route 66, which celebrates its 100th anniversary next year, this gathering spotlights the role the industry plays in creating memorable travel experiences. This stop on that iconic highway is the perfect setting to celebrate the industry’s shared adventures and showcase its commitment to innovation. Driven by a love for travel, each trip delivered becomes a story waiting to be told.
As we come together at the EXPO, motorcoach company owners share their favorite travel destinations, the ones that delight clients and the unexpected journeys that have left lasting impressions. These stories remind us of the magic and connections that make motorcoach travel so special.
“Taking clients to the Ark Encounter is one of my favorite trips to plan because of the special touches we add to make it unforgettable. We always include a stop at Pigeon Forge for a dinner theater show, which is a big hit, and visit a farmto-table restaurant near the Ark in Williamstown, Kentucky, where everything is homegrown. I also create a custom pamphlet with information about the journey, fun facts, and even a crossword puzzle. It’s not just a trip, it’s an immersive experience that connects the Creation Museum, the Ark, and the Bible’s timeline in a meaningful way. Our guests love the journey as much as the destination.”
Elizabeth Kamalakis President Coachlight Tours Savannah, Georgia
“This isn’t a typical client destination story, but it’s one that is close to my heart. In 2005, during the Katrina evacuation, while I owned Red Carpet Charters in Oklahoma City, we had a driver pick up evacuees from the Louisiana Superdome who had been there for days with nothing—no money, no clothes, just a small bag, maybe. He drove them to a church camp in Southeast Texas, staying with them for 24 hours due to delays. Despite having lost everything, these passengers gathered dimes, nickels, and pennies, totaling $12.22 to tip him. He tried to refuse, but they insisted. Touched, the driver donated the money to the church camp caring for them. It’s a moment I’ll never forget.”
Jeff Polzien Co-owner Pacific Monarch Monterey, California
“At Varsity Travel, one of our favorite trips involves taking a Mennonite school group from Pennsylvania to California. We stay at campgrounds along the way, which gives the young students a chance to bond with nature and each other. The back of the bus transforms into a makeshift classroom and library, allowing the kids to continue their studies while on the road. Highlights of the trip include visits to iconic landmarks such as Mount Rushmore and the Grand Canyon, as well as exploration of multiple state parks. The combination of education and adventure makes this journey truly memorable.”
Tyler Tummolo Vice President Varsity Travel Winchester,
Virginia
“After years of seeing our vehicles on incredible excursions, I had the chance to join one with my family, thanks to a Travel Oregon FAM trip showcasing the state to international travelers. The itinerary was unforgettable: we started in Portland, visited Mount St. Helens, explored the Oregon coast with stops at lighthouses, and experienced the thrill of sand dune buggies in Florence. Riding with professional drivers at high speeds along edges and valleys was the most fun I’ve ever had—and my kids loved it! Another highlight was Crater Lake, with its stunning volcanic crater and narrow roads that demand skilled driving. Experiencing these destinations as passengers on our own motorcoach gave us a new perspective on what clients enjoy.”
“My favorite trips are to Niagara Falls and Mackinac Island. We visit unique places like Shipshewana, Indiana, known for its horses and carriages, and spend a night on Mackinac Island, which also features horse-drawn carriages and incredible beauty. Most travelers experience these destinations for the first time on our trips. We also stop at lighthouses and stay a couple of nights on the Canadian side of Niagara Falls. Our trips are small, with only 22 people, lasting 10 or 11 days. We use Van Hool buses with 28 seats, a kitchen, and even card tables for games. A hostess cooks onboard, so we’re not tied to restaurants. One highlight is a picnic at Terrapin Point overlooking the falls. After 12 years and about 500 trips, people love the camaraderie and flexibility of our small group experiences, especially those memorable picnics.”
Nick Barrack CEO
USA
Tours
Rolla, Missouri
“Some of our clients’ favorite destinations in Alaska truly showcase the state’s natural wonders. Glaciers are always at the top of the list—Alaska is home to over 100,000 of them, ranging from tidewater glaciers that flow into the ocean to mountain glaciers nestled within our 13 major mountain ranges. Then there’s the incredible wildlife: bears, moose, caribou, wolves, whales, sea lions, and sea otters. This unforgettable combination of glaciers, mountains, and wildlife captures people’s hearts. Our guests especially love destinations like Kennecott and McCarthy in Wrangell-St. Elias National Park, where they can explore a historic mining town surrounded by pristine wilderness. Brooks Falls in Katmai National Park is another highlight, famous for its iconic scene of bears fishing for salmon. And Prince William Sound never fails to amaze, with its vibrant marine life and breathtaking scenery. These incredible destinations, paired with the small, personalized group experiences we offer, ensure that every trip to Alaska is truly unforgettable.”
John Hall Sr. Founder/CEO
John Hall’s Alaska Lake City, Minnesota
“Mackinac Island is our favorite trip for both clients and us—a true gem in Michigan. We promote it often because it’s such a cool place to visit. Every year, we run multiple trips, especially during June’s Lilac Festival, with a highlight being lunch at the historic Grand Hotel.
Guests love the horse-drawn taxi ride from the boat, a unique experience since there are no motor vehicles on the island—just the sound of horse hooves as we head to the Grand Hotel. Walking up the iconic red staircase and enjoying the famous luncheon buffet is unforgettable. The Grand’s long porch, lined with rocking chairs overlooking the water, feels magical.
Roxanne Gillis President Northwest Navigator Luxury Coaches Portland, Oregon
I always encourage people to explore the hotel’s uniquely decorated rooms and soak in the island’s charm. With carriage tours, the butterfly house, and timeless beauty, Mackinac Island is like stepping back in time.”
Mechelle Haines Co-owner, JAG Motorcoach Gladwin, Michigan
Power of Collaboration in the Motorcoach Industry
››› BY SHANDRA MARTINEZ
With the 2026 World Cup spanning North America and the 2028 Summer Olympics centered in Greater Los Angeles, along with subsites in Oklahoma City—this year’s UMA Motorcoach EXPO host—our industry is poised to showcase its unmatched ability to collaborate on the world stage.
Success relies on meticulous planning, flawless execution, and trusted partnerships. From moving thousands of spectators between venues to ensuring athletes and dignitaries arrive on time, our industry’s teamwork and expertise uniquely position us to meet these logistical challenges.
This foundation of success begins at events like the UMA Motorcoach EXPO, where we forge relationships, share insights, and build the trust that drives effective collaboration.
Our industry thrives on professionalism, innovation, and excellence. Whether coordinating transportation for a presidential library opening, responding to national moments of mourning, or answering last-minute calls to move hundreds of students, members of our industry consistently rise to the occasion, demonstrating readiness to meet any challenge. Here are some of their inspiring stories. ›››
Organizing transportation for President Jimmy Carter’s visitation was an immense responsibility, and we knew the world would be watching. We coordinated 22 motorcoaches running continuously for 60 hours, moving nearly 17,000 people to pay their respects at the Carter Center. To ensure the event’s success, I selected only companies that were members of associations like GMOA, UMA, or ABA, because they represent the best of the best in the motorcoach industry. For a moment of this magnitude, professionalism and reliability were non-negotiable. We worked with ELW Motorcoach from Fayetteville, Camelot from Pell City, Alabama; Horizon from Harlem, Georgia; and Atlanta-based companies Kingsman, R&W, Friendship, and Heritage. We wanted clean, well-maintained buses and drivers who were prepared to uphold the solemnity and decorum of the occasion. Even the smallest mistake could’ve become global news, so we had to get it right. The motorcoaches worked in 12-hour shifts, with two additional buses on standby and a tow truck staged at the Carter Center to address any issues. This was a historic moment, and we were proud to honor President Carter’s legacy with our service.”
Clarence E. Cox III, Chief Operating Officer, Georgia Coach Lines, Fayetteville, Georgia
In 2022, the NHL Winter Classic between the St. Louis Blues and Minnesota Wild took place at a baseball stadium converted into an outdoor hockey venue. The league needed around 50 buses to transport teams, sponsors, and spectators, but the pandemic had left the local market without enough available vehicles. Initially, nobody bid on the project because of ongoing shutdowns and staffing shortages. Through my relationship with Jeff Greteman of Windstar Lines, which started back at the UMA Expo in Long Beach in 2013, we were able to bring in 20 Windstar buses from Iowa to fill the gap. It was a huge effort, but we made it happen. Meanwhile, several local competitors didn’t even respond to the opportunity. This project really showed how important it is to have strong industry connections, especially when navigating challenges like we faced right after the pandemic.
Mike Canine, CEO, Lorenz Bus Service, Minneapolis, Minnesota
Working with other bus companies for the 2014 Super Bowl in New Jersey was an incredible experience of collaboration. At the time, we were part of the Greater New Jersey Motorcoach Association, and we teamed up with Game Day, who managed the transportation. Through the Meadowlands Chamber of Commerce, we joined a committee to figure out logistics. We advocated for local companies to be included, even smaller operators with just a few buses. It was great to see everyone come together. We divided the work evenly—transporting halftime performers, moving guests from hotels to the stadium, and running specific routes. Even our drivers came together, meeting at hotels and sharing meals, despite being from different companies. The challenges were significant, and the day after, a snowstorm hit. But despite the chaos, the teamwork made it a success and showcased what local operators could achieve together.”
Tim Stout, President, Stout’s Transportation, Trenton, New Jersey
ALL ROADS HAVE LED TO THIS
The next. The future. It’s here, now. The H3-45.
Summer camp transportation is our largest collaboration effort. On a busy June day, we might manage 55 to 60 jobs, even though we only own 21 motorcoaches. That means working with trusted partners, planning for every contingency, and prioritizing reliability over cost. You can’t just focus on price; reliability is everything. Our philosophy is simple: the best offense is a better defense. For every 10 buses we send out, we have a spare bus following as a backup. If there’s a breakdown, we can quickly transfer kids to the spare bus and keep them on schedule. It’s all about preparation — having a plan and a backup plan. We’ve had situations where charter planes couldn’t fly due to weather, and we had to transport kids from New York to Maine by bus. It’s intense, but you become a conductor of an orchestra, ensuring drivers, dispatchers, and mechanics work in harmony. GPS tracking has been a game-changer, allowing us to adapt in real time.”
Scott Riccio, President, NorthEast Charter & Tour, Lewiston, Maine
In the early 2000s, we collaborated with other bus companies to provide transportation for the Dalai Lama’s visit to Woodstock, New York. The 2006 event took place at Karma Triyana Dharmachakra, a Tibetan Buddhist monastery on Overlook Mountain. It was a challenging location, with steep, winding roads and sharp hairpin turns.
We used seven of our motorcoaches and partnered with nearby companies to manage the large number of visitors. The logistics were intricate, as buses had to follow a one-way route up and down the mountain due to the narrow roads. Coordinating with the Dalai Lama’s security team added another layer of complexity, but the experience was unforgettable. Seeing the Dalai Lama and successfully managing such a unique event made it truly memorable.”
Glenn Every, President, Tonche Transit Inc., Mount Tremper, New York
It was a big event that pulled me into the bus business. I was anchoring the news in Little Rock, Arkansas, when Bill Clinton announced he was going to build his presidential library here. Anticipating hundreds of thousands of visitors from all over the world to see his museum, I decided that someone in town needed to be geared up to provide transportation services. I was flattered when city leaders asked me to assemble a group of 65 motorcoaches to move people on the day of the grand opening. I called Arrow Coaches (now Village), Mountain Home Charters, Cline Tours, Let’s Go, and about six other coach companies in surrounding states. Had it all lined up. Then the city manager called to tell me he was canceling my contract because one of my tour guides made a joke about a blue dress. But then he couldn’t find any buses because they were all contracted to me. He called me back and asked me to sign on again. It went perfectly.”
Cary Martin, President, Little Rock Coaches, Little Rock, Arkansas
When Ebmeyer Charter received an urgent request to transport 850 students to a Southern California job fair with only two days’ notice, we knew the challenge ahead would be tough. Fortunately, we knew exactly who to call: Robert Saucedo at Carreras Tours. I had met Robert at a UMA EXPO, and from that moment, we knew we could rely on each other. Over the years, we’ve collaborated on several projects, building a strong, dependable partnership. This time was no different. We both sprang into action, ensuring the buses were ready and on time. Thanks to the efforts and expertise of these companies, we successfully provided the transportation needed for the students, making the event a success. Partnerships like these demonstrate the true value of organizations like UMA, which foster connections and make collaborative efforts possible.”
Bruce W. Ebmeyer, President, Ebmeyer Charter and Tour, Apple Valley, California
Carreras Tours was tasked with transporting a bit over 740 students from multiple schools to a local theme park in June 2024. With a lot of our fleet being out due to June being a very busy month for us, we required many buses to get this trip done. We called Michael Giddens at Pacific Coachways and Bruce Ebmeyer from Ebmeyer Charter for help, and they came to the rescue. Both companies provided multiple motorcoaches, ensuring all students got to their destinations safely and on time. Their willingness to help in such a busy time demonstrated the value of having trusted partners in the industry.”
Robert Saucedo, CEO, Carreras Tours, Ontario, California
2025 MOTORCOACH
EXPO SCHEDULE
All activities will take place at the Oklahoma City Convention Center unless otherwise noted. Check the EXPO App for most up-to-date information on the schedule – Look for UMA EXPO in the App Store!
TEMSA North America Looks Ahead to 2025 with Gratitude and Innovation
For TEMSA North America, 2024 was a year of increased sales, new partnerships and product innovation.
“The increasing sales figures are a testament to how satisfied and happy our customers are with our products and services, which elevates our motivation and pushes us to strive for more,” says Fatih Kozan, Managing Director of TEMSA North America. “Your partnership fuels our passion for excellence and drives us to continuously innovate and exceed expectations.”
In 2024, the company made significant improvements to the interior of its TS45 model that reflect its commitment to enhancing comfort, safety, and style, all while ensuring efficiency for operators. TEMSA will showcase the TS45, the TS35 and the TS30 at the 2025 UMA Motorcoach Expo at booth #801.
TEMSA has also been spotlighting its zero-emission bus, the TS45E, reaffirming its dedication to sustainability. The company’s participation in California’s HVIP incentive program marks another
milestone, making it easier for operators to transition to environmentally friendly vehicles.
In addition to product advancements, TEMSA has enhanced its service operations. It has experienced rapid growth in parts and service, expanding its California location and relocating its Florida warehouse to a larger facility to increase efficiency. It also has strengthened its support capabilities in field tech and mobile solutions.
TEMSA’s commitment goes beyond products and services. It seeks to build close relationships with customers by engaging directly with tour operators, operational managers, technicians, mechanics and drivers to ensure it addresses their specific challenges.
“Whether it’s through innovative products, enhanced service, or reliable support, we are committed to reducing operational costs and elevating the experience for private tour operators,” Kozan says. “Together, we will navigate the road ahead with trust, innovation, and excellence.”
“Together, we will navigate the road ahead with trust, innovation, and excellence.”
– FATIH KOZAN
Celebrating Excellence: UMA Maintenance Competition Honors Top Technicians
The 18th annual UMA Maintenance Competition, held during the UMA Motorcoach EXPO, recognizes top talent while fostering opportunities for emerging technicians. This year, the event celebrates its Ring of Honor inductees, individuals who have set the standard for excellence in the field.
Over the competition’s 17-year history, four technicians – Darren Haines, Greg Lammers, Wes Kanaga, and Dave Meyerhofer – have claimed 12 titles. The Ring of Honor was established to honor their contributions and inspire younger participants.
“Once someone wins three times, they’re eligible for the Ring of Honor but no longer compete,” explained organizer Kevin Whitworth. “This ensures space for up-and-coming talent to shine while acknowledging the achievements of seasoned champions.”
Lammers, now retired from Cavalier Coaches in Owatonna, Minnesota, won in 2008, 2014 and 2015.
“To be included in this group of technicians is an honor.
I spent 43 years of my life in this industry and loved it,” Lammers said.
Darren Haines, owner of JAG Motorcoach in Michigan, praised the contest.
“The competition sharpens my skills as I spend time preparing and then learning alongside some of the top mechanics in the industry,” said Haines, who won in 2019, 2020 and 2023.
Wes Kanga, now the Service Manager at TEMSA North America but who won his awards while at Peoria Charters in Peoria, Illinois, expressed pride.
“Recognition from one’s peers is the highest form of compliments anyone can receive,” said Kanaga, who won first place in 2009, 2010, and 2011.
Dave Meyerhofer, Shop Supervisor at Kobussen Buses in Wisconsin, won first place in 2013, 2018 and 2022, noting, “I feel privileged to be inducted with such a talented group of people.” ›››
Darren Haines
Wes Kanaga
Dave Meyerhofer
Greg Lammers
National Bus introduces Upgrades to Ultra Coachliner
National Bus, headquartered in Tulsa, Oklahoma, has rolled out significant upgrades to its Ultra Coachliner, enhancing comfort, functionality, and performance. With a commitment to customerdriven improvements, the company continues to refine its designs to meet evolving market demands.
Among the standout updates is a redesigned driver compartment featuring a computer readout on the dashboard and ergonomic steering wheel buttons. These enhancements provide vehicle diagnostics, ambient temperature readings, and other critical data at the driver’s fingertips.
“We’re prioritizing ease of use for drivers and passenger comfort,” said Jason T. Brown, National Sales Manager for the Ultra Coachliner Division. “The upgraded controls and layouts make the driving experience more intuitive and comfortable.”
The latest models also feature advanced insulation, including a full-length sound abatement system that reduces road noise. The upgrades make the driver’s compartment quieter and improves overall passenger comfort.
Another key improvement is the air conditioning system, which now includes larger units, additional fans, and enhanced compressors. During recent testing on 115-degree days in West Texas, Brown noted, passengers were cool and comfortable.
These innovations are the result of years of customer feedback and rigorous testing.
“We’ve been selling these buses since 2014, initially to schools and colleges,” Brown said. “Their input has been invaluable in creating a better product for our clients.”
He added that the team also examines tradein buses to evaluate wear and tear and check for rust, corrosion, and other issues. This process allows us to make improvements that make an immediate impact on our customers.
The Ultra Coachliner serves both educational and commercial operators and excels in niche markets such as in-town routes, regional charters, and athletic travel.
“These upgrades make our buses more competitive than ever,” Brown said. ›››
Drive Your Business Forward with MCI by Your Side
Motor Coach Industries (MCI) stands as a premier name in the motorcoach industry, delivering reliable luxury coaches and customercentric solutions. With a legacy of leadership and their customerfocused approach, MCI continues to define best-in-class sales and support.
What truly sets MCI apart is “Team MCI” and its commitment to partnership and collaboration. The company’s knowledgeable customer support team ensures operators have access to the technical expertise, technology, and tools they need to be successful in their business.
“At MCI, we pride ourselves on earning the trust of customers through long-term relationships and comprehensive support to keep their coaches rolling,” says Brent Maitland, Vice President, Private Sector Sales and Marketing.
MCI designs motorcoaches with operators and passengers in mind, featuring best-in-class interiors and
legroom, quality components, and significant enhancements for low cost of operation and great curb appeal. “Our MCI team approach adds value, ensuring each new and pre-owned coach sale is more than just a one-time transaction,” adds Tom Wagner, Vice President, Private Sector Sales.
Both new and pre-owned MCI coaches are backed by a powerful support network to ensure that operators keep moving forward. Offering in-field technical expertise, 24/7 roadside assistance, and comprehensive parts support, MCI keeps fleets running smoothly and efficiently.
Visit MCI at booth #101 to meet with the team and experience the difference. Discover how MCI’s commitment to reliability, innovation, and partnership can elevate your business. ›››
TOM WAGNER / BRENT MAITLAND
40 Years of Navigating the Open Road Together
Lancer Insurance Company, founded by brothers Tim and Dave Delaney, has embraced the spirit of the open road for the past 40 years. While many competitors have come and gone, Lancer has forged ahead with a mission to become a cornerstone of the passenger transportation industry. This unwavering commitment has defined the company’s journey, earning it the trust, respect, and friendship of countless operators and colleagues.
The journey has not been without challenges. The open road comes with its share of bumps, detours, and unexpected turns— economic recessions, regulatory upheavals, and global disruptions. However, Lancer’s dedication to its clients has never wavered. The company has stood alongside those who connect communities, bring people to life’s most cherished events, and showcase the splendor of the American landscape. By providing comprehensive insurance solutions, excellent claims service, and advocating for safety and innovation, Lancer has empowered operators to keep moving forward with confidence.
As Lancer reflects on the past four decades, it does so with immense pride. Yet, the company’s gaze is fixed on the road ahead. Anchored by the same determination that began 40 years ago, Lancer looks forward to continuing this incredible journey, ensuring that the open road remains a source of opportunity, connection, and adventure for generations to come. ›››
POWER OF COLLABORATION
CONTINUED FROM PAGE 12
In San Diego, we don’t have competition. We work closely with other companies. ComicCon is a massive event that sells around
140,000 tickets every year and runs for several days. At that scale, collaboration is essential. We frequently team up with affiliates like Sun Diego, Sundance, and Royal Lines Charter to meet demand. For example, during Comic-Con, we might receive a late-night request for three buses by morning, and we work together to make it happen. Our staff knows each other well, so coordination is seamless. Relationships among the owners are built through local groups like the California Bus Association and national ones like the United Motorcoach Association. My story started far from San Diego. I was born and raised in Turkiye, near the headquarters of Temsa, where I fell in love with buses. I came to the U.S. in 2000 with no English and just $360 in my pocket. Today, I operate a fleet of 28 buses, a testament to the power of perseverance and collaboration. Success for one of us means success for all, and that spirit drives our partnerships for schools, conventions, weddings, and major events like Comic-Con.”
Every summer, we work on inbound international student travel, coordinating with our trusted friends network to handle a very large movement of students flying into airports like Philadelphia, Newark, and JFK. These students come from all over, starting their exchange program in Pennsylvania before heading to their host families. It’s a big job—bigger than our fleet can accommodate on its own since we’re also busy with other work during that time. That’s when we call on partners like Stout’s Transportation, Panorama Tours, and Raritan Valley Bus Service to step in and help us out. Together, we transport students from the airport to a local college campus, where they spend a couple of weeks getting acclimated to customs, safety, and life in the U.S. We also provide transportation for local activities and tours before taking them back to the airport for the next part of their journey. It’s a true team effort.”
Alison Sherman, President, Klein Transportation, Douglassville, Pennsylvania
Fahri Cimen, CEO, Highline Charter, San Diego, California
OEM Q&A: INSIGHTS, TRENDS AND WHAT TO ASK ABOUT
PREVOST
››› KEVIN DAWSON, VP COMMERCIAL OPERATIONS
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
We have continued to see strong demand from our market post pandemic motor coach manufacturing slow down. For example, Prevost recently started producing 4 units per day in order to increase maximum plant capacity. This has helped support market demand — as this is the highest level of production possible within our St. Claire production facility within the past 20 years.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING ATTENTION TO THIS YEAR?
With increased costs of insurance, fuel, etc. — I would suggest focusing on fixed operational expenses (predicted or predictable) maintenance, to support asset utilization within peak earning months. Take advantage of your down months supporting planned maintenance that may not have been completed during busier times. Regulatory effects or changes within each state or province should be considered, as we have seen and experienced changes from CARB 2024, aligning into EPA / CARB 2027. Our business environment is changing within a record pace and does not appear to be slowing down. Lastly, consumers appear to be comfortable with economic conditions, thus experiences within travel and tourism are anticipated to remain within 2024 levels.
The new year brings fresh challenges for original equipment manufacturers (OEMs), and they have stepped up with innovation and resourcefulness. OEMs are helping customers prepare for the challenges of 2025 by projecting demand and working to keep stock models available. At the same time, they remain focused on the future, introducing technologies that address a variety of environmental concerns.
A key way these manufacturers showcase their commitment to our industry is by participating in the 2025 UMA Motorcoach EXPO. This event provides a platform to demonstrate their latest products, gather your feedback, and answer your questions directly. We reached out to OEMs to learn how they are adapting to shifting customer and market demands, as well as their predictions for trends in 2025 and beyond. Their insights promise to be valuable and illuminating.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY STOP BY YOUR BOOTH?
Prevost’s e-commerce platform release — we have completely rebuilt our legacy ecommerce platform. It is designed with the intent to have an Amazon’ish feel and experience, we have updated our website to become a useful interface for our customer experiences. You can now see images of the parts you want to buy, pay your account bill online, download statements, track order status, etc. All of this is backed up by our state-of-the-art customer call experience agents who provide the highest level of customer engagement and support. The e-commerce platform gives customers access to ordering Prevost parts 24/7.
EXECUTIVE COACH BUILDERS
››› DAVID BAKARE, CEO
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
We aim to meet customer demand through improvements in supply chains and workforce expansion. While supply chain challenges persist, the situation has significantly improved compared to the past few years, enabling faster production cycles. Though we don’t expect to have many stock models available, quicker turnaround times allow us to fulfill orders more efficiently. Our focus is on optimizing operations to ensure we provide high-quality products tailored to customer needs.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING ATTENTION TO THIS YEAR?
Operators should closely monitor the rising costs of operations and financing, particularly the higher cost of money and its impact on return on investment. While inflation has stabilized somewhat, operating expenses remain high, and significant reductions aren’t likely soon. Operators need to evaluate their true cost of operations and ROI carefully. Cost management and efficiency improvements will be key as interest rates and operational costs continue to shape the business landscape.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY
STOP BY YOUR BOOTH?
Our standout product this year is our Supercoach. It combines an exceptional motorcoach experience with competitive pricing and favorable operating expenses, making it a top choice for operators seeking value. Its advanced features deliver excellent performance and reliability while offering an impressive return on investment. It’s a game-changer in terms of balancing cost efficiency and operational excellence.
TEMSA
››› RANDY ANGELL NATIONAL SALES MANAGER
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
For us at Temsa, we plan a year in advance to place our factory stock orders for all 4 models we sell here in the U.S. With certain states and CARB restrictions this will obviously for all of us create a bit of an obstacle, so we have been taking those states into consideration knowing this timing. We have taken customer factory orders for 2025 as well as forecasted monthly for 2025, so we are planning to have stock inventory throughout the 2025 year of our TS30, TS35, TS45 & TS45EV units.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING ATTENTION TO THIS YEAR?
I would say one thing important to be paying attention to is your state laws pertaining to potential mandate regulations that have to do with CARB regulations. Every state is different in regard to this and some states at this point have identified years that CARB policies go into effect.
Another area to be paying attention to is changes from all of the manufacturers in regards to roll-over regulations that go into effect starting on Jan. 1, 2025. Compliance guidelines and updates to the coaches goes into effect and we all have identified our inventories accordingly. I would highly suggest you understand this regulation and if you have any questions, reach out to your OEM.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY STOP BY YOUR BOOTH?
TEMSA…. We offer more sized seated coaches than any other manufacturer in the industry here in the U.S. Whether it’s a need for a 30', 35' or 45' diesel or electric, we have what you need. We also offer TEMSA in-house financial services, which truly makes us a one stop shop. Come see us as we have also hired some new faces you will want to meet!
ABC COMPANIES
››› ANDREW SICILIANO SENIOR VICE PRESIDENT NATIONAL SALES
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
ABC Companies recognizes the industry’s ongoing supply chain challenges and remains dedicated to transparency, collaboration, and innovation. Despite these challenges, we’ve maintained industry-average lead times and offer flexible new and pre-owned vehicle options, including the 2025 Van Hool CX45. By integrating VDL’s advanced technologies, we deliver reliable, high-quality products that meet customer needs. Guided by our core values of integrity and trust, we partner with customers to prevent downtime and ensure satisfaction, redefining standards to provide exceptional value and dependability.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING ATTENTION TO THIS YEAR?
Motorcoach operators must stay ahead of evolving emissions standards, tariffs, and regulatory changes to maintain efficiency and compliance. Partnering with innovative solution providers, such as Starlink, ProVision, and others, can enhance fleet operations and drive long-term value. Telematics systems offer real-time diagnostics, enabling proactive maintenance and streamlined collaboration with technicians, reducing downtime and operational costs. Serviceability features further simplify repairs, ensuring vehicles remain productive and road-ready. At ABC, we prioritize sustainable, forward-thinking solutions that address regulatory demands and help operators succeed in a rapidly changing industry.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY STOP BY YOUR BOOTH?
Visit ABC Companies at booth #829 to experience the 2025 Van Hool CX45 motorcoach. This cutting-edge vehicle boasts advanced safety systems, luxurious interiors, and innovative features that enhance both driver experience and passenger safety. Key highlights include mirrorless cameras, a tire pressure monitoring system (TPMS), wheel-end monitoring, Starlink Wi-Fi, and tail swing detection. ABC Companies also offers comprehensive after-sale support, including 24/7 customer care, parts, maintenance, and financing options. Discover how our partnership with VDL Groep, the new owners of Van Hool, is redefining the industry standard with forward-thinking solutions.
NATIONAL BUS
››› JASON BROWN, REGIONAL COMMERCIAL SALES MANAGER
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
Many supply chain issues were caused by COVID. These issues have continued to improve over the past 12-18 months. We’ve made strides this past year to better position ourselves regarding production times. We are maintaining consistent and quality production across two manufacturing facilities with plans to increase to a third facility in the near future. We will have some stock units available, with several models to choose from, spread throughout our production schedule this year.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING ATTENTION TO THIS YEAR?
Safety and in-coach amenities like USB charging ports, high-speed internet, and on-demand services will be heavily desired. Smart fleet application and management will be key in 2025. Operators will continue to optimize their fleet. In addition, we are seeing a renewed concern for preventative and predictive maintenance. Matching certain equipment to contract applications will be key going forward. In return, this will reduce overall maintenance costs, labor costs, and exorbitant downtime.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY STOP BY YOUR BOOTH?
The new Ultra Coachliner, with a completely redesigned driver compartment, is a must-see. This coach is revolutionizing affordable luxury travel. Ask us about the new and improved upgrades that have put the Ultra Coachliner in a class of its own. Let us explain why the Ultra Coachliner is a smarter investment for certain applications, immediately increasing your customer base and bottom line. Due to the growing number of warranty centers and the increased parts availability, our white-glove service makes this front-engine motorcoach EASY to own and operate.
DAIMLER COACHES NORTH AMERICA LLC
››› ZANE T. GRAY, DIRECTOR OF MARKETING
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
To meet motorcoach demand in 2025, we have further expanded our production capacity for the Mercedes-Benz Tourrider. Our strategy focuses on continuously aligning the production program with market trends and customer needs. We will have stock models ready for immediate customer supply featuring popular configurations. All our units comply with FMVSS 227 safety standard and are ready to be sold in all US states. While custom specific orders remain a key part of our business, we are committed to providing ready-to-ship models that meet both immediate and long-term customer demand efficiently.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING ATTENTION TO THIS YEAR?
Motorcoach operators should focus on trends such as the increasing demand for eco-friendly and fuel-efficient vehicles as well as continuously following the latest safety features that are available on the market. Additionally, there’s growing demand for enhanced passenger experiences, with luxury amenities becoming standard. Operators should also monitor changes in safety standards and emissions requirements, as well as shifts in tourism and travel patterns post-pandemic. Finally, embracing data-driven maintenance and route optimization tools can improve efficiency and reduce operational costs.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY STOP BY YOUR BOOTH?
Attendees should ask about our latest motorcoach model, the Mercedes-Benz Tourrider, a standout in safety and innovation. Celebrating 130 years of building coaches, we’re proud to be the original inventor of the bus in 1895, a legacy of excellence that continues today. The Tourrider is equipped with advanced safety features such as collision prevention assist, lane departure warning, and adaptive cruise control, all designed to enhance passenger and driver protection. This model also combines fuel efficiency and comfort, ensuring an exceptional ride. With our rich history and commitment to safety, the Tourrider is a must-see for operators seeking cutting-edge solutions.
MOTOR COACH INDUSTRIES (MCI)
››› BRENT MAITLAND, VICE PRESIDENT, PRIVATE SECTOR SALES & MARKETING
HOW ARE YOU PROJECTING TO MEET CUSTOMER DEMAND IN 2025, AND WILL YOU HAVE ANY STOCK MODELS AVAILABLE?
From the demand standpoint, I am thrilled that so many of our customers have not only recovered post-pandemic, but made investments to get stronger, and in many cases, more profitable. Some market segments remain sluggish, mainly commuter scheduled service and employee shuttle. MCI meets all levels of demand by planning ahead with customers and setting our factory line rates accordingly. Our production line is scheduled about six months out, meaning a coach ordered January 1 will generally be ready for delivery July 1. We have well-equipped stock units available per usual, and our team looks forward to showing off the J4500 at the EXPO.
WHAT TRENDS SHOULD MOTORCOACH OPERATORS BE PAYING
ATTENTION TO THIS YEAR?
The most important trend for MCI is to continually demonstrate and showcase our quality improvements. For operators, we ask that you spend time reviewing the products improvements we’re making. If you’re new to MCI, please meet your dedicated support team including field service, technical support, warranty, and parts managers. That, along with a reliable coach, will set you up for success. On the regulatory side, MCI has implemented the new FMVSS 227 rollover safety standard, but several states are limiting sales via CARB Low NOx compliance and the ACT regulation. It’s important for operators to stay educated and current with ongoing developments.
WHAT IS THE MOST MUST-SEE PRODUCT EXPO ATTENDEES NEED TO ASK ABOUT WHEN THEY STOP BY YOUR BOOTH?
We work hard to maintain a top-selling motorcoach in the J-Series. It stays that way for two reasons: continuous product improvement and the team that supports it. Stop by and talk to our experts about our product improvements and meet the team…Dave from field technical support, Tim in parts, Craig in engineering and everyone who helps make your coach better and keep it rolling. We bring our full team to UMA EXPO so customers can get to know us in-person. When you visit us in booth #101, ask about “the door.” We have something new to show you.
