Wellbeing & Inclusivity Service 2025/26
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Wellbeing & Inclusivity Team:
At Bangor University, our Wellbeing and Inclusivity team are here to support your mental health, emotional wellbeing, and accessibility needs.
Below you’ll find information about the different roles within our team and the services we offer.
Student Assistance Programme.
The Wellbeing and Inclusivity Team are based within Student Life at Bangor University. We offer confidential, 24/7 access to an external Student Assistance Programme through Health Assured.
The next few slides will explain how to access this service and will include information on…
• Access Point
• Triage: Determining emergency vs. non-emergency needs.
• Support Options: Tailored interventions like counselling, mental health apps, and advisor referrals.
• Feedback & Evaluation: Student satisfaction and wellbeing tracking.
• Service Review: Continuous improvement through monthly
What does Health Assured 24/7 Student Wellbeing
Helpline offer support with?
Student Assistance Programme –
Health Assured
Stress Anxiety Exam worries
Bereaveme nt
Financial wellbeing
Relationshi p advice
Medical information
Family issues
Tenancy and housing concerns
Bullying
Harassmen t
Sexual and gender identity In the moment support
Alcohol issues
Drug issues
Student Assistance Programme 24/7 support
How do I contact the 24/7 Helpline?
Call: 0800 028 3766
Use the Wisdom App Wisdom can be logged into via a PC or laptop. Wisdom Online Login Download the app and Use Unique reference code MHA341687 Live chat available via the app
Is the student in distress and is the student needing urgent support?
YES Monday to Friday 9am to 5pm:
Contact the duty counsellor who will be based in the Student Hub
The duty counsellor will then assess and triage and ensure the student accesses the most appropriate support – this may direct to A&E or making an appointment with the Mental Health Advisor within the Wellbeing & Inclusion Service
Out of office hours call emergency services and notify security team 01248 382795 or extension 2795.and email the duty counsellor at: wellbeingservices@bangor.ac.uk
The student is wanting to talk to someone about their mental health or needing support but this is not urgent
YES
Support the student to access the 24/7 Student Assistance Programme
Check to see if the student would like information about the University Wellbeing & Inclusivity service `– provide details of how to register with the service: email
Internal Wellbeing & Inclusivity Service Provision
University life can be exciting and challenging. At Bangor University, the Wellbeing and Inclusivity Team within Student Life, supports your emotional and academic resilience. Our qualified team offers confidential help with mental health, wellbeing, and inclusion-related concerns. If stress, mental health, or other issues are affecting your learning, reach out early, we’re here to help you stay focused, motivated, and successful. The next slide outlines how to access our service and includes information on the following…
• Access Points: online referral wellbeing form, email wellbeing service, or drop into the student hub for information
• Triage: Determines emergency vs. non-emergency needs.
• Support Options: Tailored interventions e.g. referral to our external provider for counselling, mental health apps, and Wellbeing & Inclusivity Service Advisor referrals.
• Feedback & Evaluation: Student satisfaction and wellbeing tracking.
Mental Health Advisers
• Our Mental Health Advisers provide specialist support for students who:
• Are recovering from a mental illness
• Are experiencing new or ongoing mental health difficulties
• Have experienced a mental health crisis during university
• They offer:
• Mental health assessments
• Crisis prevention and support planning
• Advice on accessing mental health services
Wellbeing & Inclusivity
• Our mental health advisors work alongside the disability advisors and SpLD advisors
• We offer ongoing support, which may be linked to a Personal Learning Support Plan (PLSP)
• Support can be short-term or continue throughout your time at university, depending on your individual needs.
Duty Counsell or
Our Duty Counsellors play a vital role in supporting the wellbeing of the university community. Acting as a key link between individuals in distress and the appropriate support services, they help ensure timely and effective intervention.
Based in the Student Hub 9am to 5pm Monday to Friday
Duty Counsellor is available to:
• Offer advice and emotional support
• Refer students to Mental Health Advisers
• Connect students with our 24/7 external Student Assistance Helpline
• Assess risk and determine the level of urgency
• Develop a safety plan with students
• Refer students or staff to the most appropriate internal or external support services
• This service helps maintain a safe, responsive, and supportive environment for both students and staff at Bangor University.
Our duty counsellors are also able to
• Provide counselling to students through the medium of Welsh
• Deliver workshops and courses
• Support the role of the Wellbeing Advisor in terms of mental health awareness raising and campaigns
• Debrief staff who may need to talk through any concerns in relation to a student
Wellbein g Adviser
• Our Wellbeing Adviser offers practical and emotional support for students facing everyday challenges at university. Whether you're feeling overwhelmed, isolated, or simply need someone to talk to, they’re here to listen, guide, and help you manage your wellbeing.
• Uniquely, our Wellbeing Adviser is also a qualified Art Psychotherapist, offering:
• Creative, therapeutic interventions tailored to individual needs
• One-to-one art psychotherapy sessions
• Group sessions that encourage expression, connection, and wellbeing
• They also take a proactive role in promoting positive mental health, developing preventative initiatives and wellbeing campaigns to support the wider student community.
Wellbein g Adviser
• They also take a proactive role in promoting positive mental health, developing preventative initiatives and wellbeing campaigns to support the wider student community.
• Common areas of support include:
• Homesickness and adjusting to university life
• Study pressures, time management, and academic stress
• Building resilience and maintaining general wellbeing
• The Wellbeing Adviser can also signpost you to relevant internal or external services, ensuring you get the right support when you need it.
Workshops & Courses
A variety of wellbeing workshops are available to help students take care of their mental health and wellbeing. Delivered by the Wellbeing Adviser, these sessions cover a wide range of topics and are designed to provide practical information, guidance, and strategies that you can use in your daily life.
The workshops aim to equip you with the knowledge and tools to manage stress, build resilience, and enhance your wellbeing during your time at university.
The atmosphere in these sessions is warm, welcoming, and supportive, giving you a safe space to learn and engage.
Wellbeing Resources and Activities
As well as running workshops and art therapy sessions, we also deliver tailored wellbeing activities for specific schools and colleges across the university. These sessions are designed to support students in different areas of study, making wellbeing support more relevant and accessible wherever you are.
We’re also actively involved in wider wellbeing campaigns and events throughout the year, including national days that raise awareness around mental health and wellbeing. You might see us on campus running activities, hosting stalls, or offering creative ways to get involved and learn more about looking after yourself.
Keep an eye out for us at events and around campus, and don’t hesitate to get in touch if you’d like the Wellbeing Adviser to work with your school, college, or society on a wellbeing activity or session. We’re always happy to collaborate and bring wellbeing support directly to where students are.
Art Therapy
What is Art Therapy?
• Art therapy is a form of psychotherapy that uses creativity, such as drawing, painting, or making images, to help you explore your thoughts, feelings, and experiences. You don’t need any art skills to take part, it’s all about expression rather than producing “good” art, and the Art Therapist will guide and support you throughout.
How Can It Help?
• Art therapy can give students a safe space to manage stress, anxiety, or low mood, and it can be especially helpful if you find it hard to put emotions into words. It may support you in coping with academic pressures, relationship or family challenges, bereavement, or questions around identity and self-esteem. Many students also find it helps them build resilience, develop coping strategies, and gain greater self-awareness, which can make a real difference both during and after university.
What’s Available?
• You can access one-to-one art therapy sessions either in person or online, and there are also art therapy group sessions available at certain points in the year. Up to eight weekly one-to-one sessions are offered, usually between 9am and 1pm from Monday to Friday, with our part-time Art Therapist.
�� 24/7 Mental Health Helplines
• NHS 111 (Option 2)
For urgent mental health support from trained professionals across Wales.
• C.A.L.L. Helpline – Mental Health Support for Wales
Confidential listening and information on mental health and related services.
�� 0800 132 737
�� Text ‘help’ to 81066
�� callhelpline.org.uk
• Samaritans – Available 24/7 for anyone in emotional distress.
�� 116 123
�� samaritans.org
• PAPYRUS – HOPELINE247
Support for young people struggling with thoughts of suicide.
�� 0800 068 4141
�� Text 07860 039 967
�� papyrus-uk.org
• Mental Health & Student Wellbeing Resources
• Mind UK Information and support for all mental health conditions.
�� mind.org.uk
• Student Space Free mental health resources specifically for students.
�� studentspace.org.uk
• Myf.cymru Welsh-language mental health and wellbeing information.
�� myf.cymru
• Silvercloud – web based CBT support https://my.bangor.ac.uk/studentservices/ wellbeing/self-help.php.en
Sorted App – Your Digital Wellbeing Companion
�� Wellbeing selfassessments
Quick, confidential tools to check in with how you’re doing and identify areas where support may be helpful.
�� Customisable planner
Stay on top of your tasks, lectures, and deadlines with a simple, easy-touse digital planner.
�� Self-help resources & coping strategies Access articles, exercises, and tips to support your emotional wellbeing, anxiety management, sleep, and more.
�� Direct links to Bangor support services
Quickly connect to the Wellbeing & Inclusion Service, Study Skills Centre, and other key university support options.
�� Completely confidential
Your use of the app is private and not linked to your academic record.
How to Get the Sorted App
The password for both is: ‘positive’
https://www.bangor.ac.uk/health-and-wellbeing/sor
