UK THEATRE TRAINING AND EVENTS PROSPECTUS • AUTUMN 2018
Supported by
INCLUDING: An interview with
CLAIRE OWEN A day in the life of
JOHN DUNCAN
DAVE MAUCHLINE T H E AT R E P R O G R A M M I N G
Exciting & diverse range of productions for 2018/19/2020 See all the details on our new website: www.davemauchline.com AN EVENING OF ERIC & ERN From the Olivier nominated duo. “I never thought I’d see Morecambe and Wise live I think I just have!” - Ben Elton
A brand new show based on the YouTube/ Netflix phenomena that boasts 15 million subscribers!
A parody of Netflix’s new TV sensation
Dare to experience the dangers and delights of Dinosaur World in this interactive show for all the family +++++ +++++ +++++ ‘MORE FUN THAN YOU CAN SHAKE A STICK AT’ TIME OUT
SUNDAY EXPRESS
WHATSONSTAGE
DAILY MAIL
Heart-warming musical tales based on the books by the award-winning duo Julia Donaldson and Axel Scheffler
Freckle Productions present
LIVE
ON ST AG
E
020 7240 6997 w w w. d a v e m a u c h l i n e . c o m email: dave@davemauchline.com email:katherine@davemauchline.com
programming and management made easy
UK THEATRE TRAINING AND EVENTS
Welcome Welcome to UK Theatre’s Training and Events programme for Autumn / Winter 2018. This season we are launching two new courses to enable you to future-proof your organisation and help the industry to thrive. The Business of Inclusion (p17) delivered by Paul Anderson-Walsh and Deborah Sawyerr of The Centre for Inclusive Leadership explores the irresistible link between inclusion, profit and performance. Making Change Happen (p23) delivered by Lucy Kerbel of Tonic Theatre will provide you with tools to achieve enduring change. These two new courses complement our popular modular courses focused on d/Deaf and Disabled Access for audiences and workforce (p14) led by Michèle Taylor of Ramps on the Moon, and our suite of Dignity at Work (p16) training, designed to help you create more supportive workplaces. Look out for the launch of our new series of What Works Webinars (p25), practical chaired discussions with your peers and experts on key topics. Keep an eye on our Training and Events email updates and follow @uk_theatre to stay informed of further announcements. UK Theatre training, conferences and events are open to everyone. Tear out the calendar at the centre and pin it to your staff notice board to share with your colleagues, friends and networks. Cassie Chadderton Head of UK Theatre
FEATURES
6 Career Ladder Claire Owen
32 A Day in the Life John Duncan
35 Ten Top Tips Michèle Taylor All of our events, unless stated otherwise, take place in our training facilities: UK Theatre, 32 Rose Street Covent Garden London WC2E 9ET
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LIFELONG LEARNING FOR STAFF, PRACTITIONERS & TRUSTEES World’s largest suite of online arts fundraising courses One day face-to-face training Networks, Events and Advocacy Fellowships and Summer School Professional Development and Organisational Change Accredited University Courses
www.artsfundraising.org.uk
In this issue FEATURES 6 CAREER LADDER - Claire Owen 32 A DAY IN THE LIFE - John Duncan 35 TOP TEN TIPS - Michèle Taylor
COURSES 8 Engaging Teams / Mental Health First Aid in the Performing Arts 9 Facilitaiton Skills / Exceptional Customer Service 10 Time, Priority and Stress Management / Introduction to Finance 11 Practical People Management / Managing VAT in the Performing Arts 14 d/Deaf and Disabled Access 15 IOSH Managing Safely 16 Dignity at Work 17 The Business of Inclusion
Become a professional member of UK Theatre and save when you book Membership starts from just £79 a year and you could save £80 or more when booking onto a single event.
20 Negotiation Skills / Essentials of Fundraising in the Arts
Other benefits include:
21 Working with Creative People / Introduction to Marketing
Monthly e-newsletters, email updates
22 Pricing Playbook 23 Making Change Happen 24 Strategic Business and Finance / Coming Soon 25 What Works Webinars
MENTORING 27 Mentoring
EVENTS 28 UK Theatre Awards 2018
CONFERENCES
Access to our mentoring programme Use of Members’ Space at the Soho Theatre Access to discounts at venues across the UK To find out more call us on 020 7557 6700 or visit uktheatre.org/membership
29 Frontline / Off Stage 30 Business Resilience / Communications and Audiences
18 CALENDAR & BOOKING INFORMATION
BOOK NOW uktheatre.org/ training-events 5
Claire Owen, HR Manager at Birmingham Royal Ballet, talks to us about her career and shares her life lessons. Tell us about your early life. What were your goals and dreams?
EDUCATION 1981 - 1988 HIGH SCHOOL FOR GIRLS, GLOUCESTER O LEVELS / A LEVELS
1996 - 1998 UNIVERSITY OF GLOUCESTERSHIRE POSTGRADUATE DIPLOMA IN HUMAN RESOURCES MANAGEMENT
Maybe not a surprise - I studied ballet from the age of five, so my first ambition was to be a ballerina. I auditioned for the Royal Ballet School but was unsuccessful and at that point, dancing became a hobby along with acting, singing and some choreography in the local am-dram society for many years. For one season I choreographed and performed as a cheerleader for Gloucester Rugby Club, cannot top an audience of 12,000! Home for me is in Gloucester, where I have grown up and currently live, commuting to the day job in Birmingham. Talk us through your career journey to date.
Photo: Ty Singleton
After A Levels I joined a local insurance company, Ecclesiastical Insurance, where I worked in many roles for twenty-six years. Starting in payroll then personnel, I worked my way up the ladder to roles such as HR Operations Manager and HR Business Partner for UK and Ireland. I took a voluntary redundancy option in 2014 and took a year off work. In 2015 I started at the Birmingham Royal Ballet.
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I am proud to have worked with and supported colleagues on their development/careers. Seeing people grow personally and professionally before your eyes is the best feeling ever. What are you most proud of in your career so far? The development of others. I have been lucky to lead teams and work with many line managers on their own leadership skills. I am proud to have worked with and supported colleagues on their development/careers. Seeing people grow personally and professionally before your eyes is the best feeling ever. The moment that penny drops and they start
Photo: BRB Marketing Team
Career ladder: Claire Owen
doing something differently is priceless. My core value is making a difference, when that happens it is a good day.
My core value is making a difference, when that happens it is a good day.
CAREER Ecclesiastical Insurance 1988 - 1997
Various HR / Insurance roles
2000 - 2009 What are you working on now? I am working on the integration of a new HR system into Birmingham Royal Ballet along with integrating General Data Protection Regulation (GDPR) changes. Moving forward I will be looking at developing our apprenticeship offering as well as diversity and inclusion. Ongoing, I work with my colleagues on developing their skills and behaviours, hopefully making a difference.
LIFE LESSONS WITH CLAIRE OWEN 1
Have fun – we are at work for a long time, so it is important to have fun and do what makes you happy. Also, if you have the power to make someone else happy, do it, the world needs more of that.
HR Operations Manager
2009 - 2014
HR Business Partner (UK and Ireland)
Birmingham Royal Ballet 2015 to date
HR Manager
Voluntary work Young Gloucestershire 2000 - 2015
Board / Trustee
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Keep perspective in life. Some people take work stuff too seriously. Loved ones and your health (both physical and mental) need to take priority.
2000 to date HR Adviser
Be kind to yourself - I say this a lot! So much pressure is put on us by ourselves, others and the world in general. Breathe, smile, and be grateful for what you have in that moment.
Photos: Lachlan Monaghan
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LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Understand team dynamics and how to build high performing teams Have a clear action plan for what to do when you return to work that will create more engaged teams Feel more confident at enabling teams to be more engaged
COURSES
ENGAGING TEAMS Thursday 6 September 2018 11.00am – 5.30pm This course takes place in London.
INTRODUCTION In this course you will work together to develop practical approaches to improving engagement, forming stronger teams and ensuring everyone is engaged and committed to delivering their best.
SUITABLE FOR £180+VAT, Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
• People who manage people • People who work with others on a day to day basis and would like to understand how to make the most of those relationships
TUTOR Richard Watts runs people make it work, a company that helps cultural organisations change and develop.
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Be able to identify the discrimination surrounding mental health problems Be able to spot the signs of a wide range of common mental health issues Be taught how to provide help and reassurance on a first aid basis
MENTAL HEALTH FIRST AID IN THE PERFORMING ARTS Thursday 13 & Friday 14 September 2018 10.00am – 6.00pm This course takes place in London.
INTRODUCTION Increase your awareness, understand the importance of mental health issues and learn the skills to be a mental health first aider.
SUITABLE FOR • The course is open to anyone!
TUTOR
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£325+VAT, Non-Members
Maria Pattinson (MHFA England) has over twenty-five years of experience in training for professional development with a diversity of clients.
£285+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members
uktheatre.org/training-events
COURSES
FACILITATION SKILLS Monday 17 September 2018 1.30 – 4.30pm This course takes place in London.
INTRODUCTION A facilitator is a coordinator, leader, thinker, negotiator, timekeeper, recorder, referee and neutral observer. This course will help you develop the skills to take on these different roles and help you facilitate effective meetings.
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Have learnt tools and techniques to help you develop your own effective facilitation style Understand how to motivate different people, how to facilitate productive discussion, and reach agreement on action
SUITABLE FOR
Have developed your skills in supporting participants to think clearly and creatively, and work together productively
• Anyone who needs to facilitate discussion including team leaders, project managers and those who want to add to their communication skills
£180+VAT, Non-Members
TUTOR Tess Woodcraft has been training for the past twenty years and is an experienced communications consultant.
EXCEPTIONAL CUSTOMER SERVICE Tuesday 2 October 2018 10.30am - 6.00pm
£140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL
This course takes place in Birmingham.
Learn how to develop strong relationships
INTRODUCTION
Be able to change complaints into advantages
Become more effective in your customer relationships, increase your add-on revenue and be confident in managing all conversations with customers confidently.
Know how to positively project the company image
SUITABLE FOR • Front of house, bar staff, box office, ushers, duty managers • Anyone who has contact with customers face to face or by phone
Learn some useful ideas for identifying and maximising sales opportunities with customers
TUTOR Mandy Rossi (MadAbout) is a highly skilled, learner-centred facilitator with extensive experience in a range of industries.
£180+VAT, Non-Members
uktheatre.org/training-events
£140+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members
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LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Understand the financial language of business and the importance of planning, control and decision making Know how to prepare a simple budget and better understand financial information Gain a better understanding of how your budgets fit into a wider organisational structure
COURSES
INTRODUCTION TO FINANCE Monday 8 October 2018 10.30am – 5.00pm
In Partnership with
This course takes place in London.
INTRODUCTION Learn how to plan a budget and better understand financial processes. If you currently have little or no financial experience this practical course will give you more confidence.
SUITABLE FOR • Those new to finance or whose role includes some financial responsibility • Those working with budgets from assistant to management
£180+VAT, Non-Members
• Those with some experience of the subject or those looking to refresh their existing skills
£140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
TUTOR
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL
PRACTICAL PEOPLE MANAGEMENT
Understand what motivates the people you work with (and yourself)
Tuesday 16 October 2018 11.00am – 5.30pm
Have defined a management style that suits you and how you want to work Have developed strategies to address specific people management issues
£180+VAT, Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members See website for early-bird rates
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Mahmood Reza is an experienced working accountant, business advisor, tax professional and educator.
This course takes place in Birmingham.
INTRODUCTION A comprehensive grounding in what makes us tick, how we like to be managed and what makes a good manager.
SUITABLE FOR • People who manage people • People who work with others on a day to day basis and would like to make the most of those relationships
TUTOR Richard Watts runs people make it work, a company that helps cultural organisations change and develop.
uktheatre.org/training-events
COURSES
TIME, PRIORITY AND STRESS MANAGEMENT Monday 29 October 2018 11.00am – 5.30pm This course takes place in London.
INTRODUCTION This course is designed to help you manage the finite time you have, in ways that make you more effective and leave you feeling better about what you have achieved. You will identify practical tools and techniques to create greater visibility and control over your working day.
SUITABLE FOR • Anyone who finds managing their workload a challenge
TUTOR
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Understand a range of strategies for being more organised and effective Recognise some of the barriers to managing your time and priorities effectively Have identified some concrete practical steps that you plan to take the day after the course to improve your effectiveness
£180+VAT, Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
Richard Watts runs people make it work, a company that helps cultural organisations change and develop.
MANAGING VAT IN THE PERFORMING ARTS
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL
Wednesday 31 October 2.00 – 5.00pm
Have a sound working knowledge of the key VAT issues relevant to your organisation.
This course takes place in London.
INTRODUCTION This seminar will provide specialist advice on VAT issues affecting the performing arts sector. It will provide you with practical guidance on issues faced by the performing arts on a regular basis.
Have an understanding of areas in which you can reduce VAT costs.
SUITABLE FOR • Finance personnel and senior management in performing arts organisations who deal with VAT on a regular basis
TUTOR Kevin Cresswell is the founder of Value Added Consultancy which is the only practice in the UK with a dedicated specialism in VAT issues affecting theatres and production companies.
£125+VAT, Non-Members £95+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members See website for early-bird rates
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GIVE THE GIFT OF Theatre Tokens is the only national theatre gift voucher scheme run by the industry for the industry. With over 240 participating theatres stretching from Aberdeen to Jersey, it’s the best way to give the gift of theatre.
If you work at a participating theatre or are a UK Theatre member and want to know what marketing opportunities could benefit you then get in touch. Not part of the scheme? Why not let us tell you why Theatre Tokens are a good match for you.
Contact: Nathan Naylor, Theatre Tokens Manager nathan@theatretokens.com 020 7557 6700
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REMEMBE
R
The buck et co take plac llections commenc e weeks ing 22nd Octo 15th and ber 2018
Please join the fundraising this October! Acting for Others provides financial and emotional support to all theatre workers in times of need through the 15 member charities.
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# Help us to continue Acting for Others 11 Garrick Street, London WC2E 9AR # Tel: 020 7379 6978 # email: a4o@trtf.com # www.actingforothers.co.uk # Follow us on Twitter @ActingforOthers
Give the magic of theatre to a child Your ÂŁ25 will send a disabled or disadvantaged child to the theatre. To donate, visit www.mousetrap.org.uk
Charity No. 1053434
COURSES
d/DEAF & DISABLED ACCESS TRAINING UK Theatre’s modular course will help you develop best practice on access for d/Deaf and disabled people in theatre audiences and workforce. Start with the foundation session, and then deepen your knowledge with a range of additional modules. All modules 11.00am to 5.30pm.
“Michèle was amazing! She was knowledgeable, accommodating and inspiring. She really made this course!” Previous delegate
Disability Equality and Unconscious Bias: Foundation Monday 15 October 2018 or Monday 26 November 2018 Setting out the landscape for disability equality across the industry. At its heart is an exploration of ways of thinking about disability and a tool to simplify and demystify the issues.
ADDITIONAL MODULES “A big thank you for the relaxed atmosphere, and for sourcing such brilliant course leaders” Previous delegate
“Eye-opening and informative” Previous delegate
Gissa Job: d/Deaf and Disabled People in the Workplace Tuesday 12 February 2019 Starting with the legal context for employment issues, we will move beyond it, establishing principles for ensuring a culture that is as straightforward as possible to navigate.
Your Building: Beyond Ramps and Toilets Wednesday 13 February 2019 Equipping you to take a tour of your building, spot the main barriers that D/deaf and disabled people face and remove them.
Welcome: Basic Deaf Awareness Friday 22 March 2019 Two practitioners, one Deaf and one hearing, offer an introduction to Deaf culture and practical steps for providing Deaf people with a warm welcome at your theatre.
Roll up: Communications and Audience Development Wednesday 27 March 2019 Explore marketing materials, practical strategies for writing content, designing format for different media and how technology can support audience development.
TUTOR Michèle Taylor has been delivering Disability Equality Training for nearly 30 years. She is Director for Change for Ramps on the Moon. See website for prices
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COURSES
IOSH MANAGING SAFELY Tuesday 23 to Friday 26 October 2018 Tueday 11.00am – 5.00pm Wednesday - Friday 10.00am – 5.00pm INTRODUCTION This course will provide you with the knowledge and practical tools to tackle the many and varied health and safety issues that arise within your organisation. This course covers current legislation, theory and practice of health and safety management and includes practical exercises and tests.
COURSE OUTLINE • Introducing managing safely
• Work equipment
• Understanding your responsibilities
• Fire safety
• Assessing risk • Controlling risk
• Occupation hazards • Noise awareness • Work at height
• Identifying hazards
• Investigating accidents and incidents
• Manual handling
• Measuring performance
• COSHH and electricity
• Protecting our environment
• Welfare
SUITABLE FOR
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Be awarded an IOSH Managing Safely Certificate. Delegates will be required to attend all 4 days of training and complete both the written and practical assessments before this is awarded This course is designed and quality controlled by the Institution of Occupational Safety & Health
• Those in a position of responsibility for the management of health and safety issues in theatre and production environments.
TUTOR Phill Brown (FIIRSM), (RSP), (FIEAM), (CMIOSH) started his career with the Ministry of Defence, he then moved to the NHS before becoming Risk Management Director for ATG. He is now Head of Risk and Technical at SOLT/UKTheatre.
IOSH IN-COMPANY TRAINING: We are now able to deliver IOSH at your venue so you can train & learn as a group. For more information contact events@soltukt.co.uk
uktheatre.org/training-events
£595+VAT, Non-Members £525+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members See website for early-bird rates
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COURSES
DIGNITY AT WORK Dignity at Work: An Introduction Monday 5 November 2018 or Thursday 7 February 2019 10.00am to 5.00pm Develop the knowledge and skills to help create a supportive workplace environment from a personal perspective and disseminate that knowledge at your workplace.
SUITABLE FOR “I now hope to be braver about standing up when I witness or experience bullying, and to encourage others to do the same” Previous delegate
“The course helped me reflect on my own venues values, visions and business plans much more holistically” Previous delegate
“I now have a clear sense of how to create an active and positive policy” Previous delegate
• Anyone working in theatre and the performing arts, at any level
Dignity at Work: Leading a Respectful Culture Tuesday 6 November 2018 or Friday 8 February 2019 10.00am to 1.00pm This session gives leaders the space to reflect on your role in setting a positive tone, recognise the practical impact of harassment and bullying, and develop strategies.
SUITABLE FOR • Anyone in a leadership role; Executive Directors, Chief Executives, Chief Operating Officers etc.
Dignity at Work: Developing Dignity at Work Policies Tuesday 6 November 2018 or Friday 8 February 2019 2.00 to 5.00pm Guided by expert facilitators, you’ll learn how to draft an effective Dignity at Work Policy tailored to your organisation.
SUITABLE FOR • Executive Directors, Chief Executives, Chief Operating Officers, HR & workforce leads, General Managers
TUTORS See website for prices SPECIAL OFFER: Buy all 3 courses in any one month and get £100 off – see website for discount code
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• Donna Carty (Challenge Consultancy) is a popular, skilled and highly effective trainer, facilitator, coach and mediator. • Angela Goldberg (Challenge Consultancy) is a leadership development specialist, accredited ILM coach and a member of the CIPD.
uktheatre.org/training-events
COURSES
THE BUSINESS OF INCLUSION: THE WHY AND THE HOW OF INCLUSION Monday 12 November 2018 11.00am – 5.30pm
NEW COURSE
This course takes place in London.
INTRODUCTION Designed to not only help participants understand why inclusion is business critical, but through facilitated discussion leave with both the motive and the means to begin to develop the inclusion conversation within their organisation.
COURSE OUTLINE The highly interactive day will cover: • Why inclusion is the core issue for any organisation’s success strategy rather than an issue of compliance • The irresistible link between inclusion, profit and performance • How those who value diversity can get value from diversity by managing inclusion • How to widen participation of both the consumer and the employee base by creating a culture of inclusion • Facilitated discussion, exploration of models and tools, tips and techniques to address each aspect of the ARC: Attraction (Who comes to watch and Who comes to work) and Retention (What makes them return and What makes them stay) as well as agreeing actions designed to strengthen individual and organizational Commitment to inclusion.
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Be clear about the primacy of the inclusion agenda in contributing to the longterm sustainability of your organisation Know where you and your organisation’s areas for development in respect of this agenda are Have practical actions that can be put into effect back in the workplace
SUITABLE FOR • Anyone with people responsibilities
TUTORS Paul Anderson-Walsh & Deborah Sawyerr from The Centre for Inclusive Leadership. £180+VAT, Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABO, and ABTT, members
uktheatre.org/training-events
See website for early-bird rates
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Autumn 2018 to Spring 2019
Training and Events Calendar
SEPTEMBER 2018
6
THU
Engaging Teams
1314
THUFRI
Mental Health First Aid in the Performing Arts
17
MON
Facillitation Skills *NEW*
25
TUE
Frontline Conference (Birmingham)
26
WED
Off Stage Conference (Birmingham)
OCTOBER 2018
18
Exceptional Customer Service (Birmingham)
2
TUE
8
MON
Introduction to Finance (ABO)
14
SUN
UK Theatre Awards
15
MON
Disability Equality and Unconscious Bias: Foundation
16
TUE
Practical People Management (Birmingham)
2326
TUEFRI
IOSH Managing Safely
31
WED
Managing VAT in the Performing Arts
NOVEMBER 2018
5
MON
Dignity at Work: An Introduction
6
TUE
Leading a Respectful Culture
6
TUE
Developing Dignity at Work Policies
8
THU
Business Resilience Conference
12
MON
13
TUE
Essentials of Fundraising in the Arts (ABO)
16
FRI
Negotiation Skills
20
TUE
Working with Creative People (ABO)
22
THU
Communications & Audiences Conference
23
FRI
Introduction to Marketing (ABO)
26
MON
Disability Equality and Unconscious Bias: Foundation
30
FRI
Pricing Playbook
The Business of Inclusion *NEW*
DECEMBER 2018
3
MON
Making Change Happen *NEW*
5
WED
Strategic Business & Finance (ABO)
JANUARY 2019 2324
WEDTHU
AAA: The Secrets to Maximising Earned Income
24
THU
Dignity at Work: An Introduction (Edinburgh)
13
WED
Your Building: Beyond Ramps and Toilets
25
FRI
Leading a Respectful Culture (Edinburgh)
20
WED
Communications in a Crisis
25
FRI
Developing Dignity at Work Policies (Edinburgh)
FEBRUARY 2019
MARCH 2019
6
WED
Exceptional Customer Service
56
TUEWED
Moving into Management
12
TUE
Managing Volunteers
7
THU
Dignity at Work: An Introduction
14
THU
Introduction to Finance (ABO)
8
FRI
Leading a Respectful Culture
22
FRI
Access: Basic Deaf Awareness
8
FRI
Developing Dignity at Work Policies
27
WED
Roll Up: Communications and Audience Development
12
TUE
Gissa Job: d/Deaf and Disabled in the Workplace
Additional training course will be added throughout the year. Keep an eye on UK Theatre updates and social media for announcements.
Booking information To book a place for any UK Theatre event, please visit uktheatre.org/events-training, email events@soltukt.co.uk or call 020 7557 6700. UK Theatre Event Booking Terms & Conditions UK Theatre Event information is correct at time of going to press but is subject to change. For the latest information, please visit the relevant page via our Training and Events page at uktheatre.org/training-events Please refer to the UK Theatre website for full event booking terms and conditions and for separate Conference, Award, IOSH, MHFA and Residential course terms and conditions.
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LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL
COURSES
Know ways to raise money and how to apply that knowledge
ESSENTIALS OF FUNDRAISING IN THE ARTS
Know how to plan a fundraising strategy and write applications/proposals
Tuesday 13 November 2018 10.00am – 5.00pm
Have a clear understanding of what NOT to do when trying to attract funds
£180+VAT, Non-Members £140+VAT, UK Theatre,SOLT, ITC, FST and ABTT Members £125+VAT, ABO Members To book a place for this course please visit abo.org.uk
Delivered by
This course takes place in London.
INTRODUCTION This course will show that anyone can fundraise successfully provided they follow some simple rules, enjoy communicating, can write well, research thoroughly, and are persistent.
SUITABLE FOR • Fundraising and development staff working in the performing arts • Those new to fundraising or those looking to refresh their skills in this area
TUTOR Sarah Gee is co-founder and Managing Partner of Indigo-Ltd.
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Understand the fundamentals of negotiation Deal effectively with the most difficult of negotiators Get your best deal in any situation
NEGOTIATION SKILLS Friday 16 November 2018 10.30am - 6.00pm This course takes place in London.
INTRODUCTION In this tough economic situation, the need to get the best possible deal is more pressing than ever. Using the latest thinking from Harvard Business School this course teaches you to achieve sustainable negotiated agreements that satisfy all parties at the table.
SUITABLE FOR £180+VAT, Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members See website for early-bird rates.
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• This course is aimed at managers, directors and producers in the world of performing arts who would like to improve their negotiation skills.
TUTOR Simon Horton has taught hostage negotiators and many top law firms, banks and organisations across all sectors.
COURSES
WORKING WITH CREATIVE PEOPLE Tuesday 20 November 2018 10.00am - 4.30pm
Delivered by
This course takes place in London.
INTRODUCTION A practical training course which will cover the various aspects of how to manage creative people.
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Develop an understanding of the key characteristics of creative people Gain an insight into how to prevent childlike behaviour from becoming childish
COURSE OUTLINE
Develop skills in performance management
Covering the characteristics of creative people in the workplace, managing under-performing colleagues and ‘unreasonable’ behaviours. Also asking you to think about how you manage your own creativity.
Understand how to manage your own creativity
SUITABLE FOR • Orchestra and Theatre Managers and those who manage actors, musicians, artists and other creative individuals
TUTOR
£125+VAT, ABO Members To book a place for this course please visit abo.org.uk
Professor Alastair Pearce
INTRODUCTION TO MARKETING Friday 23 November 2018 10.00am – 5.30pm
£180+VAT, Non-Members £140+VAT, UK Theatre,SOLT, ITC, FST and ABTT Members
Delivered by
This course takes place in London.
INTRODUCTION Learn about principles of marketing including planning, targeting, segmentation and relationships. Gain a working knowledge about specific marketing techniques.
SUITABLE FOR • Those who are expected to ‘do’ marketing as part of their job, but haven’t received any formal training
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Know the four stages of a marketing planning cycle and how to apply that knowledge Know how to plan and implement a marketing campaign Understand the benefits of audience development
• Those who want to get into marketing and those who are currently doing it and want a grasp of the big picture
£180+VAT, Non-Members £140+VAT, UK Theatre,SOLT, ITC, FST and ABTT Members
TUTORS
£125+VAT, ABO Members
Joanna Sigsworth is Head of Marketing and Communications at Nottingham Playhouse. Melanie Ryan is CRM and Insight Manager for the City of Birmingham Symphony Orchestra.
To book a place for this course please visit abo.org.uk
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COURSES
PRICING PLAYBOOK Friday 30 November 2018 10.30am - 4.30pm This course takes place in London.
INTRODUCTION
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Learn about the benefits of planning your in-season pricing and marketing actions in advance Explore a wide range of pricing and marketing actions that you could implement within your organisation Discover how price customer segmentation can frame your pricing and marketing actions Consider the role of consumer psychology in communicating to your customers Create a framework for your own Pricing Playbook
£180+VAT Non-Members
Organisations are increasingly looking to earned income to sustain them and increasing box office income, maximising ticket sales and promoting access is crucial. Create a recipe, or rather ‘playbook’, for success by streamlining your pricing decisions in response to demand.
COURSE OUTLINE The ‘Pricing Playbook’ is a decision-making guide that supports marketing and pricing actions. This course gives an overview of the tactics, including dynamic pricing, you could use in creating your own Playbook. Explore decision-making within the context of customer segmentation and consumer psychology.
SUITABLE FOR • Those with management or senior management responsibility within marketing and communications, box office, ticketing, sales, general management and producing • Those with responsibility for pricing within their organisation • Those with some experience of the subject or looking to refresh their existing skills
TUTOR David Reece is Director of Consulting at Baker Richards, a leading international provider of consulting services and software for the cultural sector.
“David was very knowledgeable and engaging. It was great to hear from a genuine expert working internationally with lots of experience to draw on.” Previous delegate
£140+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members See website for early-bird rates
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uktheatre.org/training-events
COURSES
MAKING CHANGE HAPPEN Monday 3 December 2018 11.00am – 5.00pm
NEW COURSE
This course takes place in London.
INTRODUCTION A practical workshop for anyone interested in leading change within their organisation, department or team. Examine principles that underpin processes of change and explore strategies for effectively managing change. You will be encouraged to reflect on your impact in your organisation and supported to identify what actions you can take to achieve enduring and impactful change.
COURSE OUTLINE This course will demystify change-making and provide a structure for anyone planning on embarking on a process of change. You will leave with knowledge and tools to design a change management plan, ensuring long-lasting impact within your organisations. Over the day you will cover: • Principles of change and the factors that underpin successful, enduring change • The role of a change manager: what you will need to be aware of and the skills you will need to employ • How to identify the change you want to achieve
LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Understand principles of change and the factors that underpin successful, enduring change Understand the role of a change manager: what you will need to be aware of and the skills you will need to employ Know how to identify the change you want to achieve
• Models of change
Explore models of change
• Dealing with resistance to change
Understand dealing with resistance to change
• Creating a change management plan
SUITABLE FOR • This course is suitable for anyone working in a performing arts organisation who has been tasked with, or who is interested in, driving change internally.
Explore creating a change management plan
TUTORS Lucy Kerbel, Director and Founder of Tonic Theatre. Through delivering a range of projects, training, consultancy, publishing and resources, Tonic has created positive change across a range of leading dance, opera and theatre organisations in relation to gender equality and diversity.
uktheatre.org/training-events
£180+VAT Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members See website for early-bird rates
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COURSES LEARNING OUTCOMES – AT THE END OF THIS COURSE YOU WILL Understand some key financial analysis tools Use financial information to assist in decision making processes Gain insight into how financial planning forms part of business strategy
£180+VAT, Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members See website for early-bird rates
STRATEGIC BUSINESS & FINANCE Wednesday 5 December 2018 10.30am – 5.00pm
In Partnership with
This course takes place in London.
INTRODUCTION This practical course helps senior managers understand and interpret financial information and apply this knowledge to organisational decision making and planning processes.
SUITABLE FOR • Those in senior management positions who deal with the financial affairs of their organisation • Those with some experience or looking to refresh their skills
TUTOR Mahmood Reza, an experienced working accountant, business advisor, tax professional and educator.
COMING SOON SPRING 2019 Information about our courses can be found on the UK Theatre website. From Moving into Management to Communications in a Crisis, you will find training to suit whether you are starting out in the industry or want to refine your skills. • AAA: The Secret to Maximising Earned Income – 23 & 24 January 2019 • Moving into Management – 5 & 6 February 2019 • Exceptional Customer Service – 6 March 2019 • Managing Volunteers – 12 March 2019 • Introduction to Finance – 14 March 2019
Keep an eye on social media and UK Theatre Training and Events email alerts for details of new courses as they are launched.
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UK Theatre
W H AT WO R K S WEBINARS INTRODUCTION You want practical solutions that are relevant to your organisation. You want to hear from people who are making things work in the real world. Our NEW ‘What Works Webinars’ will give you the opportunity to learn from peers and experts - from the comfort of your own desk! Each webinar will focus on a key topic. It will be a chaired conversation between people who have been doing work in this area, who can confidently talk through what worked for them and discuss what could work for you. You’ll explore the issues, hear key learnings, and are invited to keep the conversation going offline.
TOPICS INCLUDE • Capital projects and refurbishments • Theatre Tax Relief • HR – open recruitment practices • GDPR – how are we doing? Build your network, discover ‘What Works’ and keep learning. Keep an eye on our website and social media for details.
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YOU ARE IN THE SPOTLIGHT WE COVER YOUR EXPOSURE IN PARTNERSHIP WITH
We provide an exclusive insurance facility for UK Theatre members: Exclusive Wording
Competitive Premiums
Comprehensive Cover
IN ASSOCIATION WITH
www.integrogroup.com
Integro Insurance Brokers Ltd. Authorised and regulated by the Financial Conduct Authority. Registered Office: 71 Fenchurch Street, London EC3M 4BS. Registered Company No. 2957627 England.
UK THEATRE MENTORING Enhance your skills, grow your confidence and expand your network through the UK Theatre mentoring programme. In the mentoring relationship the mentor offers to share their time and expertise with the mentee, acting as a sounding board, a source of information or just offering friendly words of encouragement, support and advice. There are many benefits to mentoring, from professional development to building new professional relationships.
HOW TO BECOME A MENTEE If you would like to find a mentor and you are a member of UK Theatre visit uktheatre.org/training-events/mentoring/ for information on applying to the programme.
HOW TO BECOME A MENTOR We have a fantastic group of active mentors already, but the demand continues to grow. If you are curious about what is required from mentors or want to know why so many find it such a rewarding experience, do get in touch with us at ukt@soltukt.co.uk or call 020 7557 6700 to find out more.
“Very positive experience – my mentor was warm, open, helpful and generous with his time and advice” Previous mentee
“I thought the mentoring was amazing. To have the unprecedented (for me) access to one of London’s brightest and best was/is life changing” Previous mentee “I enjoy mentoring and have substantial experience. I always gain new insights, new friends and new experiences from mentoring. It’s a privilege” Previous mentor
“Mentoring is always an interesting process and makes you re-examine your expectations.” Previous mentor
uktheatre.org/training-events 27
EVENTS
UK THEATRE AWARDS 2018 Sunday 14 October 2018 12.00pm – Arrival drinks 12.45pm – Lunch commences 4.00pm – Carriages This year’s UK Theatre Awards will take place at London’s historic Guildhall, on Sunday 14 October 2018. The UK Theatre Awards are the only nationwide Awards to honour and celebrate outstanding achievements in regional theatre throughout England, Scotland, Wales and Northern Ireland. Places are limited so book early to avoid disappointment. The event will start with a glass of fizz in the medieval crypts, followed by a three-course lunch with wine, coffee and dessert. Presentation of the awards with accompanying entertainment will take place during and after lunch. This key annual event in UK Theatre’s calendar provides excellent opportunities to meet other members and network and celebrate the past year’s successes.
£105+VAT, Non-Members (from 06/09/18) £95+VAT, UK Theatre Members (from 06/09/18) £85+VAT, Non-Members if booked on or before 5 September 2018 £75+VAT UK Theatre Members if booked on or before 5 September 2018
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uktheatre.org/training-events
CONFERENCES
FRONTLINE AND OFF STAGE CONFERENCES 2018 Tuesday 25 September 2018 Wednesday 26 September 2018 Together Frontline and Off Stage will focus on front of house and customer service, along with the aspects of theatre that the public don’t see but are crucial to a successful performance.
“Once again, the whole day was superb. Nicely balanced and pitched at exactly the right level to interest and benefit all attendees.” Previous Frontline delegate
BOOK ONE DAY ONLY (FRONTLINE OR OFF STAGE) £180+VAT Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
Bringing together professionals across operations, front of house, technical, general management, customer service and administration Frontline and Off Stage will be an opportunity to network, explore practical solutions and discuss latest developments in the sector.
BOOK BOTH DAYS (FRONTLINE AND OFF STAGE)
Come to one day or join us for both.
£260+VAT, UK Theatre, SOLT, ITC, FST, ABO and ABTT Members
£340+VAT Non-Members
uktheatre.org/training-events 29
CONFERENCES
BUSINESS RESILIENCE CONFERENCE 2018 Thursday 8 November 2018 11.00am – 5.00pm Create resilience in your business model, including funding and finance. This conference provides practical ideas and support for you to take back to your organisation.
SUITABLE FOR £180+VAT Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members
• Executive Directors, Chief Operating Officers, Finance Directors, Administrative Directors, Business • Development General Managers and Business Managers.
“Interesting themes and range of quality speakers.”
See website for early-bird rates
Previous delegate 2017
COMMUNICATIONS AND AUDIENCES CONFERENCE 2018 Thursday 22 November 2018 11.00am – 5.00pm Focus on the range of communications that are essential to building audiences and establishing a reputation for your organisation.
SUITABLE FOR • Press, marketing, digital, audience development and communications professionals who would like to extend their knowledge, gain expertise and develop their network. £180+VAT Non-Members £140+VAT, UK Theatre, SOLT, ITC, FST, ABTT and ABO Members See website for early-bird rates
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“Nicely delivered event with a range (career experience) of friendly professionals to network with. ” Previous delegate 2017
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The lifeblood of Commercial Theatre are the investors. The ordinary people who invest the money through Producers to make the Shows Happen.
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Complimentary tickets to opening night performances. Invitations to meet the cast and company at opening night parties. Access to VIP house seats across the West End. The opportunity to organise special theatre evenings for friends, colleagues, or clients. Industry insider status, recommendations, and information. Advance notice of further investment opportunities.
By doing so they join a select club of individuals who are an integral part of the producing process, and enjoy \PM QV[QLMZ JMVMÅ\[ WN OTIUWZW][ XZM[[ night parties, priority booking and of course if the production is successful, \PM ÅVIVKQIT ZM_IZL[
“Go on, be an angel” www.theatreangels.com
A day in the life: John Duncan John Duncan, Stage Manager at Scottish Opera, tells us about a day in his life.
Photo: Jane Hobson
I’ve always loved telling people about what a stage manager does – it’s very common for people to be surprised that it’s a real job! When we are in a theatre, I typically lead a backstage team of five people. Between us, we cue all of the scenery changes, lighting effects, singers coming to the stage and so on. We ensure that all the props are where they ought to be, in good condition and ready for use; and keep the backstage area safe, free of trip hazards and fire risks.
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Most of my job, though, happens long before we get anywhere near a theatre. Part of my responsibility is to ensure that we complete everything we need to during the rehearsal period. This means keeping the creative team, singers, musicians and stage crew on track, ensuring that we have enough time to bring everything together. I didn’t know too much about opera when I started; I had done a bit, but this was different. The main difference is simply the sheer number of people involved – on stage, in the chorus, in the orchestra
– and the logistical challenges that brings. My first opera at Scottish Opera was Sir David McVicar’s Der Rosenkavalier, which was a baptism of fire! David is so exciting to work with and I learnt from him that it’s vital to listen to your gut when making decisions about what should happen on stage. In the rehearsal room, one of the things I have to do is work out the logistics of sets. If a designer wants us to bring a large piece of furniture on stage it has to fit through the spaces left by the set in the wings – or it has to be dismantled and then reassembled on stage. We have had to come up with some interesting solutions in the past to ensure that beds, wardrobes and other large items can be handled safely. It feels like trying to work out how to get a series of camels through the eye of an oddly-shaped needle – and it usually has to happen in under 90 seconds and in complete silence. We have recently finished our run of Tchaikovsky’s Eugene Onegin and it’s been a total pleasure to work on. In a first for Scottish Opera, this production featured George, a 15.5 hand horse and it’s been fantastic! Having George on stage posed a number of challenges, as part of the set had to be structurally strengthened to take his weight. The area around the stage is on a
Photo: Mark Hamilton
There is no typical day in the life of a Stage Manager. My time is mostly split between Scottish Opera’s Production Studio in Glasgow, and theatres that we tour to across the country. I joined Scottish Opera in 2006 and I’ve never looked back.
steel deck which becomes very echoey, so we had to come up with a way to reduce the noise – we used layers and layers of black carpet to deaden the sound of George’s hooves while he walked around backstage. One of the hardest things he had to do was step down through a French window on to the stage. It took quite a few attempts for him to work out what he was doing with his feet, but it was amazing to watch an “I am animal learn like that!
be in his dressing room warming up, instead he had to do everything early!
Photo: James Glossop
We can be away for up to four weeks at a time when we are touring with a show. We tend to share self-catering flats and whilst it’s a lot of hard work, it’s fun. I’m always really impressed at the new generations of singers we are working with. It so grateful seems as if they can do every day to be anything: they can sing, they can act, they can For a performance at 7.15pm, in the profession dance. We ask a lot of George arrived in his trailer at I’m in” our artists and I feel very the theatre at 6pm. Lorraine, (his lucky to be working with handler) got into costume as she such talented people. appeared on stage alongside him, then, from 6.30pm to 7pm, she walked I briefly considered studying accountancy at him about in the car park area. He then university. I’m sure that would have had its entered the theatre and Sam, who played moments, but I am so grateful every day to Onegin, mounted him at 7.10pm and waited be in the profession I’m in. I work with such on stage out of view from the audience creative, interesting people, creating such from curtain up until he’s first revealed 20 timeless, beautiful music and stories. Who minutes later! He’s so placid, what sounded could possibly ask for more! like quite a challenge has actually been quite simple. However, it also meant Sam couldn’t
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SPEKTRIX EVENTS Spektrix produces events throughout the year to support arts organisations and help their teams thrive. Spektrix events are free at point of entry and bring together arts professionals from a network of 360+ organisations.
AUTUMN / WINTER 2018 WILL SEE: 650+ arts professionals “Leading for Change” at Spektrix conference in Leeds 5 regional user workshops across the UK and Ireland 3 roundtables for Spektrix Super Users
Visit www.spektrix.com/events to find out more about our events programme.
Top Ten Tips for... EMBEDDING EQUALITY FOR d/DEAF AND DISABLED PEOPLE INTO YOUR THEATRE Michèle Taylor, UK Theatre Board Member and Director for Change for Ramps on the Moon shares her thoughts.
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TRAIN ALL STAFF in Disability Equality (from a disabled person) and at least your front of house staff in Deaf Awareness (the training team must include a Deaf person). PUT ACCESS AND INCLUSION as a standing item on agendas at every level and across your organisation.
CONVENE A USER GROUP OF d/DEAF AND DISABLED PEOPLE Be clear about what their remit is and how much influence they have; and listen to them; also consider how they will be remunerated.
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ENSURE YOUR RECRUITMENT PRACTICES HAVE A WIDE REACH State explicitly that you want applications from d/Deaf and disabled people, including accepting applications in a variety of formats.
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CONCESSIONS Devise a coherent and easy to implement policy on concessionary ticket pricing.
6 WEBSITE Ensure your website meets at least basic accessibility standards.
7 MAKE BOOKING TICKETS AS STRAIGHTFORWARD AS POSSIBLE Ensure that box office staff are confident in giving information and asking questions appropriately.
8 ENSURE THAT STAFF HAVE THE INFORMATION THEY NEED TO PROVIDE AN APPROPRIATE SERVICE Make sure that key information, for example, booking Sign Language Interpreters, does not sit with just one person.
9 WHEN IN DOUBT, JUST ASK
Always remember that the person in front of you is just that - a person.
10 JUST DO IT Don’t wait until you think
you’ve got everything right, or until you feel you know everything you need to know: take risks, embrace the mistakes, and be open to learning.
Michèle is the trainer for UK Theatre’s Access modular course (p14). Start with the Foundation course and build your knowledge with additional modules. 35