UHUK Conference 2024 Delegate Pack

WELCOME LETTER

Dear Delegate,

Welcome to the UHUK 2024 Conference and Awards Ceremony! It’s an honour to welcome you all to this year’s gathering, and it’s especially meaningful as my final UHUK Conference as Chair. This event promises to bring together our diverse experiences, ideas, and innovations to advance the care we deliver for our communities.

As you prepare for the next two days, please take a few moments to read this letter and explore the agenda. The packed schedule highlights not only each presentation’s focus but also introduces the expertise and backgrounds of our speakers. With this overview, you’ll be well-prepared to navigate each session and make the most of this exceptional conference.

This year’s conference holds special significance, with the NHS at a critical crossroads. The urgency for change has never been greater, and so too is the opportunity to create meaningful, lasting transformation. The UHUK community, grounded in NHS and social values, is uniquely positioned to drive this change. Together, we’re proving how urgent and integrated care providers are essential to sustaining the NHS and enhancing patient outcomes. This conference celebrates that commitment as we share achievements, best practices, and our unwavering dedication to excellence in patient care.

Our theme, “Sustaining the NHS: Is Virtual Care the Solution?” reflects one of the most timely and impactful discussions facing healthcare today. Over these two days, we’ll explore whether digital and virtual care solutions can effectively sustain NHS services, examining their potential to deliver safe, efficient, and accessible care across communities. In a time when Wes Streeting has launched a public consultation to gather insights and experiences to “help fix our NHS,” and the Darzi Review has highlighted the need to shift NHS resources toward community-based care, we have a unique chance to contribute new ideas and champion solutions that align with these priorities. The Darzi Review's call to reallocate resources from hospitals to community care, for instance, aligns directly with the core of our work as a UHUK network and challenges us to lead the way in finding viable, community-focused solutions.

A special thank you goes to our sponsors, whose partnership enables this conference and its mission. Their expertise and innovations will be on display throughout the event, showcasing their critical contributions to healthcare. I encourage each of you to connect with our sponsors and explore how their solutions can support and enrich the work we do. Their support is essential to our shared goals and embodies the spirit of partnership and collaboration that drives UHUK forward.

Reflecting on my journey in urgent care, which began with my appointment to the Liverpool GP Co-operative Board in 1998, I feel a profound gratitude for the experiences, connections, and shared achievements we’ve cultivated. Working alongside each of you has been an honour and a privilege. Our progress together has built a stronger, more responsive healthcare system, and I am deeply grateful for your support and collaboration over the years.

Looking ahead, it will be exciting to see how our discussions and insights from this conference will inform the future of our sector. Thank you all for your commitment, and I hope the next two days are as inspiring and thought-provoking as the work you do daily. Enjoy the conference, and may it fuel the ideas, partnerships, and innovations that shape our future.

Thank you for registering for what promises to be an outstanding occasion. I want to acknowledge the incredible talent each of you bring to the conference, that will really make it a valuable and memorable event. Please keep your feedback forms at hand, and I look forward to seeing you.

Warm regards

Dr Simon Abrams FRCGP MRCP

Chair UHUK

CONFERENCE PROGRAMME

Day 1 - Tues 5th Nov:

08 :00 Registration

08 :40 Opening Remarks

- Dr Simon Abrams, Chair and Medical Director, UHUK

08 :45 Keynote: Leading Integrated Urgent and Emergency Care in a Digital Era

- Professor Julian Redhead, National Clinical Director, NHSE

09 :20 24/7 Connected Care – The New PACO 24 EPR

- Dave Horsfield, CEO, Primary Care 24

- Gareth Bartlett, CEO and Founder, Blinx Healthcare

- Dr Simon Bowers, Chief Medical Officer, Blinx Healthcare

- Dr Masood Nazir, Medical Director, NHS Birmingham & Solihull ICS

09 :45 Keynote: The Remote Care Apocalypse in In-Hours General Practice: Four Horsemen Approaching the Urgent Care Sector

- Professor Trish Greenhalgh, Professor of Primary Care Health Sciences, University of Oxford

10 :20 Coffee Break and Sponsor Networking

11 :20 Delivering Quality and Safety in a Virtual Environment

Chaired by:- Dr Dawood Anwar, CEO and Medical Director, SPCT Panel Members:

- Dr DJ Hamblin-Brown, Digital Health Entrepreneur, Emergency Care Consultant

- Mark Dimock, Cyber Security Regional Lead for East of England, NHSE

- Andrew Brown, CEO, C-STEM

11 :55 How AI Drives Value in Healthcare: Deliver the Experience Your Patients Need with Intelligent Virtual Agents

- Lee Bryant, Health Sector Consultant, Babble CCaaS

- Rhys Williams, Product Marketing Director, Babble CCaaS

12 :05 How Improved Clinician Productivity Supported the Virtualisation of the FCMS Workforce

- Oli White, Director of Account Management, Ummanu

- Lee McGlynn, Deputy CEO, FCMS (NW) Ltd

12 :20 Keynote: Best Practice - GP Employment Status

- Rebecca Seeley Harris, Employment Status (IR35) Expert, Re:Legal Consulting

12 :40 Case Study: First Contact Programme

- Imogen Levy, Head of Product, NHSE

- Lucy Marsden, Innovation & Design Director, NHSE

13 :00 Networking Lunch

CONFERENCE PROGRAMME

Day 1 - Tues 5th Nov:

14 :00 Delivering UHUK Member Priorities Through Collaboration and Digital Partnerships

Speaker Chair:

- Dr Lia Ali, Digital Health Innovation Strategist Panel Members:

- Gareth Bartlett, CEO and Founder, Blinx Healthcare

- Dr Paul Perry, Medical Director, CLEO Systems

- Nicole Kayode, VP of Product OneAdvanced Health & Care

- Russell Blackmore, UK Healthcare Specialist, Ummanu Health

14 :40 CLEO CORE, Empowering Safe Care Coordination within IUC

- Dr Paul Perry, Medical Director, CLEO Systems

- Tim Merchant, Regional Medical Director IC24

15 :00 Coffee Break

15 :45 Audit Angel: Next-Gen Clinical Audit Automation

- Denis Lazarev, Project Manager, Audit Angel

- Charmaine Bennett, Clinical Supervisor, Partnering Health Limited

15 :55 Leveraging Wellbeing Valuation for Better Community Outcomes

- Will Campbell, Social Value Engagement Lead – Loop

16 :10 Case Study: The path to achieving CQC Outstanding

- Joanne Carey, Head of Performance & Quality, Badger

16 :30 Case Study: Empowering UHUK priorities by simplifying Zero Trust, achieving compliance and accelerating Digital Transformation

- Andrew Brown, CEO, C-STEM

- Deb Lowndes, Programme and Service Director, BrisDoc Healthcare Services

16 :50 Keynote: Critical to Care – The Opportunities for Social Enterprise in Enabling the Government’s ‘Big Shifts’ in Healthcare

- Jack Sansum, Senior Policy Advisor, NHS Confederation

17 :25 Closing Remarks

- Conor Burke, CEO UHUK

19 :00 Drinks Reception

19 :15 Awards Dinner

CONFERENCE PROGRAMME

Day 2- Wed 6th Nov:

09 :00 Opening Remarks

- Dr Simon Abrams, Chair and Medical Director, UHUK

09 :05 Case Study: Predict And Prevent At Scale – Sustainability for the NHS Using at Home Diagnostics and Remote Monitoring

- Richie McGregor, Head of Digital and Performance, Cumbria Health

09 :20 NHS Long Term Workforce Plan - Building an Engaged and Flexible Workforce to Deliver Virtual Care at Scale

Chaired by: - Karen Nutt, Deputy Chief Executive & Director of People & Culture, LCW UCC Panel Members:

- Steve Moore, International Speaker and Author, Expert in Digital Health

- Amanda Oates, Chief People & Culture Officer, Mersey Care NHS FT

- Lisa Locker, Chief Nurse, Hallam Medical

09 :55 Hallam Medical and Doctor Care Anywhere: Transforming Access to High Quality Primary Care and Reducing Wait Times Through Advanced Nurse Practitioners (ANPs)

- Deborah McCain, Chair and CEO, and Lisa Locker, Chief Nurse, Hallam Medical

10 :15 Case Study: Delivering Value Through Virtual Care - Vision Description – Why It’s Unique

– Dr Caroline O’Keeffe, Medical Director, NHUC

Collaboration – Becky Housley, Virtual Health Consultant Nurse, HHFT Outcomes / Evidence Including Patient Feedback – David Cruttenden-Wood, Clinical Director for Virtual Health Care, HHFT

10 :55 Efficiency and ESG in Urgent Care - OneAdvanced Adastra Platform

- Tyler Downs, VP Product Engineering, OneAdvanced Health & Care

11 :15 Launch UHUK Lifetime Achievement Awards

- Tonia Culpin, Partnerships Director, UHUK

11 :20 Raffle Prize Draw

11 :25 Coffee Break

12 :25 Keynote: Virtual Care - An Opportunity to Reduce or Increase Health Inequalities?

- Professor Durka Dougall, Chief Executive, The Centre for Population Health

13 :00 Improving Patient Care by Understanding Funding Streams

- Mariann Cleverly, Director of Primary Care Partnerships, Celsus

13 :10 Future of Virtual Healthcare: Key Trends and Innovations

- Dr Charlotte Refsum, Director of Health Policy, Tony Blair Institute for Global Change

- Dr Sarah Robinson, Director of Delivery, Health Innovation Network - East

13 :45 Closing Remarks

- Conor Burke, CEO, UHUK

14 :00 Close and Lunch

SPEAKER PROFILES

HEADLINE SPEAKERS

Dr Lia Ali

Digital Health/Innovation Strategist

Dr Lia Ali is a doctor and digital health strategist with extensive experience across the spectrum of healthcare, including national policy and frontline NHS. She is passionate about ethics and safety by design, patient-centred care and long-term conditions including mental health and has a particular interest in integrated care, medical education, and digital health.

She believes that delivery of exemplary healthcare requires a holistic, biopsychosocial, service design approach. Lia has done this via transformation roles in the NHS, charities & for-profit sector.

Lia is a practising Consultant Neuropsychiatrist at SLaM NHS FT and a Clinical Adviser in NHS England including sitting on the NHSApp senior leadership team.

Lia started The Needy Network to bring together professionals of all types in discussions around design-led approaches in health. She was also one of three finalists in the national award for the Digital Health Network's CCIO of the year.

Lia was elected to the CCIO advisory panel of the Digital Health Network and is serving her second term. She is currently a clinical advisor in NHS England's Transformation Directorate working to bring a design-led approach to shared care.

She is a tutor at King’s College London for the IMPARTS programme (Integrating Mental & Physical Health Research Training & Service).

CEO Centre for Population Health

Durka is an award-winning influential BAME health and care leader in UK with over 25 years' experience. Not only is she the founder and CEO of the Centre for Population Health, but she is also the Acting Deputy Chair for an NHS Acute and Community Trust, the Chair of The Health Creation Alliance, a Professor of Population Health and Public Health supporting University College London and University of East London, and a leadership development expert supporting clinical, board and system development across UK and internationally. For the last 10 years, Durka has been leading efforts to develop leadership capability across UK and more globally across a variety of roles . She has supported many individuals, boards of organisations, and systems to progress their efforts for population health and tackling health inequalities and is proud to be recognised as a trusted leader in this space. Durka is proud of her Sri-Lankan heritage and of being Mum for her two teenage children.

Professor Durka Dougall

SPEAKER PROFILES

HEADLINE SPEAKERS

Professor Trish Greenhalgh Nuffield Department of Primary Care Health Sciences University of Oxford

Professor Julian Redhead National Clinical Director for Urgent and Emergency Care NHS England

Trish Greenhalgh is Professor of Primary Care Health Sciences and Fellow of Green Templeton College at the University of Oxford. She studied Medical, Social and Political Sciences at Cambridge and Clinical Medicine at Oxford before training first as a diabetologist and later as an academic general practitioner.

She has a doctorate in diabetes care and an MBA in Higher Education Management. She leads a programme of research at the interface between the social sciences and medicine, working across primary and secondary care.

Her work seeks to celebrate and retain the traditional and the humanistic aspects of medicine and healthcare while also embracing the exceptional opportunities of contemporary science and technology to improve health outcomes and relieve suffering.

Professor Julian Redhead was first appointed as a consultant in Emergency Medicine at Ealing hospital in 2000. He joined Imperial College Healthcare NHS Trust full time in 2004 and became chief of service for emergency medicine in 2008.

Since then he has held various roles within Imperial, including clinical programme group director for medicine, divisional director for investigative and supporting sciences, associate medical director for professional development and interim chief executive. Since 2016 he has been medical director for Imperial Healthcare and since 2018 has combined this role with medical director of the North West London Integrated Care Partnership. He was awarded Professor (of Practice) Emergency Medicine and Sports Science by Imperial College in 2017.

He is currently secretary and trustee for the British Association of Immediate Care (London), a Care Quality Commission inspector and trustee for the Royal Society for the prevention of accidents (ROSPA). Previously he was Chair of the London Board and council member for the Royal College Emergency Medicine, a major incident response doctor for London ambulance Service, and a clinical lead for the Improving Partnership in Hospitals programme.

SPEAKER PROFILES

HEADLINE SPEAKERS

Dr Charlotte Refsum

Director of Health Policy

Tony Blair Intitute of Global Change

Dr Sarah Robinson

Director of Delivery

Health Innovation NetworkEast

Jack Sansum Senior Policy Advisor NHS Confederation

Dr Charlotte Refsum is a trained physician and expert in health policy. Her work focuses on harnessing the power of AI and other technology to drive prevention, create sustainable health systems and achieve health for all.

Working alongside Sir Patrick Vallance and Sir John Bell, her thought leadership contributes significantly to policy discussions of social-care policy, biotechnology and health care in the AI era.

Over the course of her career, Charlotte has worked in 25 countries to support the transformation of health systems globally.

Sarah oversees the delivery of Health Innovation East’s programme of work from NHS England Innovation and Research team, the company's real-world evaluation portfolio and a range of consulting projects with health and care partners. Sarah leads the National Wound Care Strategy Programme on behalf of NHS England which includes a programme implementing, testing and evaluating lower limb pathway transformation.

Sarah is also appointed to the Implementation Lead role for the NIHR East of England Applied Research Collaborations (ARC) and works with partners in both the ARC and the Health Innovation Network to support the implementation of promising applied health and care research.

Sarah has held numerous strategic NHS roles since qualifying as a clinical psychologist. She was the regional lead for the national dementia strategy before taking up a patient safety and safeguarding leadership role at NHS England

Jack is a Senior Policy Advisor at the NHS Confederation, leading the organisations work on community and out of hospital care. He also leads our work with the ambulance sector. Prior to joining the Confed, Jack spent five years at a policy and public affairs agency where he specialised in health and social care policy. He led on policy and strategic communications for organisations working in clinical research, system transformation, COVID-19 policy, mental health, learning disability and autism.

SPEAKER PROFILES

HEADLINE SPEAKERS

Rebecca Seeley Harris IR35 Expert

Re:Legal Consulting

Rebecca is an award-winning national expert on employment status, IR35 and off-payroll working. She set up her consultancy nearly 25 years ago to provide services to clients or hirers of a contingent workforce. She can help with employment status from both a tax perspective and employment rights.

She is Chair of the FCSA Independent Arbitration Panel and was previously seconded to the Office of Tax Simplification as a Senior Policy Adviser and government expert on the Employment Status Review and the review of Small Company Taxation. She is also the Contracting Industry Influencer of the Year 2023.

Rebecca regularly comments in the national media and writes for professional journals such as Tax Journal, Taxation Magazine and AccountingWeb. She won the British University Finance Directors Group (BUFDG) Outstanding Contribution for University Tax and wrote CEST Explained, a book to help the users of HMRC’s Check Employment Status for Tax (CEST).

Rebecca works closely with HMRC and the Department of Business and Trade (DBT) on employment status issues. She is also considered an expert for the affiliate organisation Labour Business and assists in the understanding of worker status.

SPEAKER PROFILES

PLENARY SPEAKERS

Gareth Bartlett CEO & Co-Founder Blinx Healthcare

Gareth is the CEO and co-founder of Blinx Healthcare, driving digital innovation in healthcare. Under his leadership, Blinx’s platform, PACO, is redefining patient access and engagement with a pioneering Neighbourhood model that connects all practices and EPRs.

Following personal experiences in healthcare, Gareth’s vision is to fully integrate the patient journey across primary, community, urgent, and secondary care.

With over 20 years of experience, including senior roles at AstraZeneca, Gareth brings deep expertise in healthcare technology, UX/UI, and data-driven solutions. Inspired by his wife, a GP specialising in female health, he focuses on improving primary care by:

- Modernising digital health records

- Enhancing patient engagement

- Leveraging data to deliver better care outcomes

In partnership with the NHS, Gareth is committed to breaking down technical barriers and delivering scalable, integrated healthcare solutions.

Charmaine Bennett Clinical Supervisor Partnering Health Limited

With a foundation in emergency medicine, Charmaine began her career as a frontline Paramedic, progressing to Advanced Care Practitioner (ACP) level. Now in private healthcare with Partnering Health Limited (PHL), she leads a multidisciplinary team delivering high-quality, integrated urgent care. Charmaine embodies the corporate values of truly caring, pioneering innovation, and teamwork, focusing on seamless, patientcentred care that addresses both acute and complex medical needs, ensuring swift and effective healthcare solutions.

SPEAKER PROFILES

PLENARY SPEAKERS

Russell Blackmore Commercial Director Ummanu Health

Simon

Chief Medical Officer

Healthcare

C-Stem

Since joining Ummanu Health in April 2023, Russell has played a key role in developing innovative healthcare solutions that cater to new models of care. His work focuses on enabling seamless integration across traditional boundaries, driving scalability, and improving patient outcomes.

With a deep understanding of the healthcare sector and extensive experience in IT implementation within the NHS, Russell brings a unique blend of technical expertise and passion for advancing health technologies that enhance care delivery. His commitment to using technology to solve complex challenges makes him a valuable contributor to shaping the future of healthcare

Dr. Simon Bowers is a practicing GP in Liverpool and serves as the Chief Medical Officer at Blinx Healthcare. With 22 years of experience in general practice and 15 years as an NHS commissioner, Simon is dedicated to delivering the right digital products for both patients and staff in the NHS.

To further this mission, Simon plays a leading role in Blinx Healthcare, a rapidly growing health-tech company. Its flagship product, PACO, is a healthcare management and patient engagement platform that allows patients to manage their own care while enabling practices to automate processes and reduce workload. Through PACO, Blinx Healthcare offers a modern, compliant infrastructure designed to support neighbourhood working at a national scale.

Simon is also a Trustee at the Liverpool FC Foundation, CoFounder of The Cheer-up! Ball, and a bass twiddler for There's Moo.

As CEO of C-STEM, a Zero Trust Architecture (ZTA) MSP, I lead a team that provides complementary services integrated with fully operationalised, best-of-breed technology solutions. We empower the communities we serve by simplifying the adoption of ZTA, ensuring compliance and accelerating digital transformation. With extensive experience in the information technology and services industry, I’ve developed a strong track record in business development, strategic partnerships, valueadded solution design, reliable service delivery, and sales management. As an entrepreneur, I’m passionate about driving business growth and delivering innovative value centric solutions that address the evolving needs of our clients.

Dr

Bowers

Blinx

Andrew Brown CEO

SPEAKER PROFILES

PLENARY SPEAKERS

Lee Bryant Health Sector Consultant

Babble Cloud

A seasoned professional in the communications industry, currently serving as a Health Sector Consultant at Babble following Babble's acquisition of Sesui Ltd. With over 15 years at the helm of Sesui, Lee led the company in developing awardwinning cloud communications software, specialising in transforming critical communication systems in healthcare, travel, the voluntary sector, and customer services. Under his leadership, Sesui received the prestigious Queen’s Award for Enterprise: Innovation and was named Best Cloud Services Provider at the UK Cloud Awards.

Will Campbell is the Social Value Engagement Lead at Loop, where for the past three years he has been instrumental in helping organisations unlock and maximise their social impact. His primary responsibility is delivering training and insights on social value best practices and the National Social Value Standard, guiding clients on how to fully leverage the Social Value Framework. In addition to this focus, Will also supports clients in broader social value strategy and implementation efforts. His hands-on approach ensures that major clients can effectively track, monitor, and maximise their social value contributions, aligning these efforts with both business goals and community benefits.

With a diverse background in construction, software, and technical support across various industries, Will brings a unique perspective to his role. His experience allows him to bridge the gap between technical solutions and practical social value strategies, empowering organisations to achieve measurable, meaningful outcomes. Passionate about social value and sustainable growth, Will plays a key role in helping businesses deliver long-term positive impact through innovative engagement and collaboration.

Will Campbell Social Value Engagement Lead Loop

SPEAKER PROFILES

PLENARY SPEAKERS

Joanne Carey Head Of Performance and Quality Badger

Jo joined Badger in 2023 as the Head of Performance and Quality. With over 18 years of experience in the healthcare industry, and being a qualified pharmacist, she has a strong understanding of clinical practice and patient care.

Throughout her career, Jo has successfully managed various projects, developed effective healthcare solutions and marketing strategies, and contributed to the development and implementation of healthcare policies. Her extensive experience in process, quality and compliance ensures that Badger maintains high standards of care and adheres to relevant regulations.

In addition to her role as Head of Performance and Quality, Jo is also responsible for Information Governance. This includes overseeing data protection and ensuring compliance with GDPR regulations.

Jo recently led Badger's CQC inspection, resulting in an ‘Outstanding’ rating, putting further demonstrating her leadership skills and commitment to quality.

Mariann Cleverley Director of Primary Care Partnerships Celsus

Mariann has 25+ years of healthcare management experience, specialising in urgent and primary care, governance, and compliance. She spent 14 years in leadership at IC24 managing urgent care. As a PCN Business Manager, she supports primary care with expertise in ARRS, IIF, DES, QOF, LCS, and CQC registration, ensuring quality services.

SPEAKER PROFILES

PLENARY SPEAKERS

David Cruttenden-Wood Clinical Director for Virtual Health Care HHFT

Mark Dimock

Cyber Security Lead for the East of England NHSE

Tyler Downs VP Product Engineering OneAdvanced Health & Care

Mr David Cruttenden-Wood is an Acute & General Surgeon in Hampshire Hospitals Foundation Trust (HHFT) who specialises in Coloproctology.

He is the clinical director for virtual healthcare for the trust and the clinical lead for surgical same day emergency care (SDEC) on the Winchester site. He is also a regional clinical advisor for NHS England (South East) focusing on the Urgent and Emergency Care pathways with an interest in SDEC.

Within Hampshire Hospitals Foundation trust he and his team have developed a mature portfolio of subspeciality virtual wards to provide hospital level care at home to the population of North and Mid Hampshire. Virtual monitoring, vibrant MDT discussions along with the sharing of knowledge and ideas have led to increased confidence and coordination, that has improved patient safety and care in the region.

Mark Dimock is the NHS Regional Cyber Security lead for the East of England and a Certified Information Security Manger.

This role sees Mark support and advise NHS organisations in the East of England Region on all things cyber from best practice though to recruitment and training, as well as feeding back into the national cyber security teams.

Mark joined the NHS as a Cyber Security manager in an NHS hospital trust and soon realised Cyber Security was his future. Self-motivated with a focus on people, development and building strong teams.

Mark has worked on local, regional, and National initiatives to improve recruitment, training, mentoring and retention of cyber and wider digital staff.

Tyler is a hands-on senior executive who is vastly experienced in technology development across globally distributed teams. He places a lot of emphasis on developing technology in a way that is accountable and measurable. He strongly believes that technology has the power to transform not just a function or a process but an entire organisation’s model and culture. Since joining OneAdvanced, Tyler has been leading on several projects in primary, secondary, urgent and social care.

SPEAKER PROFILES

PLENARY SPEAKERS

Dr DJ Hamblin-Brown

Digital Health Entrepreneur

Emergency Care Consultant

Dave Horsfield CEO Primary Care 24

Dr DJ Hamblin-Brown qualified as a doctor in the UK in 1996 and is a Fellow of the Royal College of Emergency Medicine (FRCEM). He is the CEO of CAREFUL, a clinical coordination app, and has extensive experience as an emergency physician and healthcare leader. He served as the vice president of medical affairs at United Family Healthcare in Beijing and was previously group medical director for Aspen Healthcare in the UK. DJ has worked in leadership advisory roles, promoting compassionate yet rigorous healthcare leadership, and is committed to improving healthcare systems globally.

Dave Horsfield is the CEO at Primary Care 24, a not-for-profit social enterprise. Primary Care 24 provides a range of Urgent and Primary Care services, including out-of-hours GP services, GP practices in Liverpool and Sefton, and Community Services, covering 1.6 million residents across Merseyside and Cheshire.

After 20+ years working in trading standards, workplace wellbeing, programmes, commissioning, and transformation for various local authorities and NHS Trusts across the North West, Dave joined Primary Care 24 as Chief Executive Officer in 2022.

With a deep understanding of the digital transformation needed to improve patient care across all healthcare services, Dave champions the role Primary Care plays in the NHS.

Working exclusively with NHS contracts, Dave’s goal is for Primary Care 24 to help improve patient care across Merseyside, Cheshire, and beyond.

SPEAKER PROFILES

PLENARY SPEAKERS

Becky Housley Virtual Health Consultant Nurse HHFT

Rebecca is currently the consultant nurse overseeing the virtual health hub at Hampshire Hospitals. This supports three services to ensure that patients are safely managed at home or supported and reviewed in secondary care. The first service is the telemedicine service which manages 260 care homes across Hampshire. This is to support staff and carers with acute patient deterioration to ensure that residents are reviewed in a timely manner and escalated when required. The second service is the clinical communication centre. This streamlines referrals from primary care for acute medical advice and admissions into secondary care and ensures that patients are seen at the right time, place and by the right clinician. The last service is their virtual wards to support admission avoidance and reduce inpatient length of stay. Rebecca and colleagues are currently managing ten virtual wards across different specialities. Their most recent additions are a complex wound and surgical virtual ward. These support acutely unwell patients in the community to remain medically well and offers tissue viability and consultant surgical support from secondary care. All of our virtual wards offer a truly collaborative approach to deliver wrap around care to safely care for patients at home.

Before this role, Rebecca has had a wide range of experience from working in the community, within the emergency department and critical care.

Nicole Kayode VP of Product OneAdvanced

As a former health-tech founder of a startup, No. 10 Innovation Fellow, current VP Health & Care at OneAdvanced and former Deputy Director of Digital Transformation at NHS England, I work on solving complex challenges in the global health and research ecosystem. With over seven years of experience in product leadership, I currently lead the product strategy for Advanced Health & Care product suite.

I am passionate about health and social impact tech, and I leverage my data-driven and entrepreneurial mindset to deliver value and impact.

SPEAKER PROFILES

PLENARY SPEAKERS

Denis Lazarev Project Manager Codex Audit Angel

Imogen Levy Head of Product - First Contact NHSE

With a decade of experience in software product development across healthcare and various sectors, I currently lead the product development of Audit Angel, an app transforming clinic audit processes. I’m passionate about leveraging technology to drive meaningful change.

Imogen Levy is the Head of Product for the First Contact Programme at NHS England, where she champions the vision of ensuring that everyone receives the right care the first time. With over a decade of experience in digital transformation within healthcare, Imogen focuses on enhancing patient access, building awareness of available services, and improving navigation through the care system.

At NHS England, she has spearheaded national policy reviews to improve direct booking and referral processes in urgent and emergency care. Her initiatives aim to increase the fundability of services, ensuring that patients can easily identify and access the right care without unnecessary complications.

In her previous roles, including Head of Digital and User-Centred Design at Moorfields Eye Hospital and Head of Digital Experience at Alzheimer’s Society, she successfully championed investment in agile digital services and managed cross-functional teams to deliver patient-centred solutions. An advocate for inclusivity and user-centred design, Imogen is committed to revolutionising how communities interact with the NHS.

SPEAKER PROFILES

PLENARY SPEAKERS

Lisa Locker Chief Nurse Hallam Medical

Lucy Marsden Innovation & Design DirectorFirst Contact NHSE

Deborah McCain Chair and CEO Hallam Medical

Lisa is an extremely experienced nurse, holding over 30 years’ experience within a number of NHS settings as an Advanced Nurse Practitioner and as a Senior Clinical Manager with additional international experience in Trinidad.

Within a large NHS Trust, Lisa was one of the first ANP’s to qualify with her MSc Advancing Health & Social Care Practice course, whilst working as Deputy Nurse Director and separately as Chief Information Officer.

As Chief Nurse, Lisa is be responsible for Clinical Governance & Safeguarding, working closely with our clients and supporting our teams of highly skilled Advanced Practitioners, Community Specialists and 111 Pathways Clinicians. She helps to enable clinical services to deliver excellent care within Urgent Care, Primary Care, Community services and 111.

Lucy has led award-winning digital transformation programmes in the NHS, focusing on improving patient and staff experiences whilst increasing productivity. Her delivery is user-centred design-led and technology-driven, aiming to prove value quickly and building the value case to scale. Recent experience includes leading:

- the Cyber Security Digital Innovation Hub for NHS Digital

- the Data Access Request Service transformation review during the pandemic

- the digital transformation of patient access for UHCW

- process mining and user-centred design (Intelligent Workflows) for UHCW, UHD and DCH

- - co-leading NHS England's First Contact programme

Deborah qualified as a Nurse in 1991 and has worked throughout a number of clinical settings before moving into management roles across Health and Social care.

Deborah joined Hallam Medical in 2013 to focus on the UK’s challenges within Urgent Care, Primary Care and Community Services. Deborah worked with providers nationally to deliver effective solutions to their staffing challenges.

Deborah has a proven track record in the development of strong and transparent relationships that have enabled Hallam Medical to become a trusted partner throughout the UK delivering individual solutions across all service providers.

SPEAKER PROFILES

PLENARY SPEAKERS

Lee McGlynn Deputy CEO FCMS NW Ltd

Richie McGregor Head of Digital & Performance Cumbria Health

Dr Tim Merchant Medical Director IC24

Lee is the Deputy Chief Executive at FCMS, his energy is focused on developing their people and ensuring services are sustainable, have longevity and exceed commissioner of patient expectations. He has a background in Community Pharmacy and Primary Care Commissioning but has been a key part of FCMS's leadership team since 2007.

With a passion for innovation and pushing boundaries, Lee leads the Futures Team at FCMS in spearheading the company's REV model of development (Revolutionary. Evolutionary. Visionary) across all areas of the organisation.

Richie McGregor is the Head of Digital and Performance for Cumbria Health providing a range of Primary and Urgent Care services in England and is a 17-year veteran working for and with the NHS.

Over the last 9 years, Richie has developed and led on the implementation of the organisations Digital strategy revolutionising the way healthcare services are delivered in the 2nd largest county in England. Richie has driven forward the digital agenda within Cumbria implementing the latest in advanced technologies to enable process automation, technology enabled care services, artificial intelligence, healthcare diagnostics and digitizing access for patients.

Tim started his career in Emergency Medicine before transitioning into General Practice with a Specialist interest in Urgent Care. He began his leadership journey in the Northwest with the Primary Care Federation during the pandemic, delivering acute care at home for covid positive patients and at the ED front door. He has been at IC24 for 18 months now, overseeing the delivery of a number of Integrated projects including the flagship UCCH model

SPEAKER PROFILES

PLENARY SPEAKERS

Steve Moore International Speaker and Author Expert in Digital Health

Steve Moore serves as the Innovation Lead at Tektology, where he drives transformative strategies and innovations within healthcare systems. Working with international health systems over the last decade, Steve has deep expertise in workforce development and digital health, and is committed to fostering the integration of innovative solutions that enable scalable and sustainable care delivery models. His work at Tektology focuses on forming international and national strategic partnerships, where system processes are optimised to enhance efficiency, improve patient outcomes, and support long-term healthcare resilience.

During this session, Steve will share insights from international markets on how they successfully build and maintain an engaged and flexible workforce to deliver virtual care at scale. He will explore how these strategies can provide valuable lessons for us at home. Drawing from his extensive experience in healthcare innovation and strategy, Steve will highlight how healthcare organisations globally have navigated workforce transformation, offering practical insights that the NHS can adapt to meet the challenges of the digital age.

Dr Masood Nazir Medical Director Integrated Care and Chief Clinical Information Officer

NHS Birmingham & Solihull ICB

As Medical Director for Integrated Care at NHS Birmingham and Solihull ICB, Masood drives healthcare transformation across Elective Care, Diagnostics, and Digital Health. His focus is on enhancing patient pathways, integrating innovative digital solutions, and improving outcomes for BSol’s diverse population.

In Elective Care, Masood leads efforts to optimise referral pathways and streamline outpatient services. For Diagnostics, Masood collaborates with clinical teams to refine pathways and improve diagnostic access. As Chief Clinical Information Officer (CCIO), Masood oversees digital health initiatives to support data-driven decision-making and boost clinical productivity.

SPEAKER PROFILES

PLENARY SPEAKERS

Karen Nutt Deputy Chief Executive & Director of People & Culture LCW UCC

Amanda Oates

Chartered Companion Institute of Personal and Development Mersey Care NHS FT

Dr Caroline O’Keeffe Medical Director NHUC

With over 20 years of experience in Human Resources and Organisational Development, an experienced Board Director and strategic leader who is passionate about enhancing organisational performance and effectiveness. Currently working as Deputy Chief Exec and Director of People & Culture at LCW, a provider of Integrated Urgent Care across London serving over 4 million patients.

Responsible for leading the HR & OD function, operational delivery, communications and programme/project management. Notable career achievements include several service redesign programmes resulting in further enhanced patient care, supporting organisational strategies to support strategic growth.

Amanda is a leading NHS Director of Human Resources and Organisational Development. Her extensive experience includes a number of Director level posts in the NHS and she has over 16 years of Board experience in one of the most complex industry sectors in the world.

Amanda joined Mersey Care NHS Foundation Trust in 2013 as the Trust’s Chief People and Culture Officer. Since joining the organisation, she has transformed the way that the trust delivers its workforce function and has pioneered new approaches to people processes and cultural transformation. This pioneering work has received widespread external endorsement from the highest levels in her profession leading her and her teams to win many nationally recognised awards.

Caroline is a GP by background and is the HIOW ICB Clinical Lead for Virtual Wards as well as being NHUC's Medical Director. Working with colleagues across the ICB she has been instrumental in building and developing the vision for Virtual Wards across HIOW, and encouraging innovative thinking.

SPEAKER PROFILES

PLENARY SPEAKERS

Dr Paul Perry Medical Director CLEO Systems

Oli White Director of Account Management Ummanu

Rhys Williams Product Marketing Director Babble

With over 14 years' experience as a GP in the NHS, Paul has led the successful implementation of digital transformation, which brings a strong focus on embedding clinical safety. At CLEO Systems, Paul has overall responsibility for clinical governance, regulatory compliance and patient safety.

With over seven years of experience in the UK health tech sector, Oli is a dynamic commercial leader committed to transforming healthcare delivery through innovative solutions. He has successfully led teams across the UK, Europe and the USA.

Before a brief tenure as CEO of Mable Therapy, Oli served as Chief Commercial Officer at Doc Abode, where he evolved the commercial structure of the business and expanded the customer base. Earlier, as Head of Commercial at Sesui Limited, a cloud-based communication service provider, he drove marketing automation, strengthened key accounts, and secured a strategic partnership to establish a new business channel. Oli joined Ummanu Health in Spring 2024 with the main remit of harnessing technology to improve healthcare outcomes for our UK client base and drive commercial success.

Rhys Williams is a seasoned Product Marketing Director at Babble, bringing over a decade of experience in digital transformation, product marketing, and strategic sales across diverse industries. His career journey includes prominent roles at Virgin Media O2 Business, where he helped SMBs maximise their Microsoft 365 environments and delivered innovative, converged propositions around unified communication, security, and productivity tools.

Rhys also has an extensive background in digital solution sales from his time with O2, partnering with UK businesses to drive digital growth through cloud integration, Microsoft Business Voice, and advanced connectivity solutions.

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Primary Care 24 will be launching with their partner Blinx Healthcare, Paco 24 an end-to-end Cloud- EPR (Electronic Patient Record) facilitating the entire patient journey from '111' call request to, smart auto case allocation to the appropriate team member, consultation, prescription, and integration into the patient's medical record. With integrated Telephony and automated call back technology, it supports mobile consultations for remote appointments and home visits, ensuring a comprehensive Urgent Care/Out of Hours experience www.blinxhealthcare.com/paco24/

VIP Sponsors

Refreshingly intuitive systems empowering clinicians and enhancing patient experience to transform urgent, emergency and outpatient services.

CLEO Systems is to work collaboratively in delivering intuitive systems that empower clinicians to provide a better patient experience and improve efficiency across the health economy. Simplifying connected care is what we do, but delivering value and customer satisfaction is how we do it.

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@C-STEM is a Zero Trust Architecture MSP that provide complementary services combined with fully operationalised best of breed technology to the urgent health community and the wider healthcare sector. Empowering this sector with accelerated time to value, improved cyber and information security, seamless cloud adoption, compliance and regulatory alignment, enhanced data protection, efficient incident response, enablement of digital transformation and improved workforce productivity.

For more information about C-STEM, visit www.c-stem.co.uk.

Hallam Medical are framework accredited healthcare recruitment specialists providing temporary clinicians to support NHS and private healthcare services throughout the UK.

We support Primary Care, Urgent Care, Community Care and 111 Pathways Service across the country with the provision of highly skilled Advanced Practitioners, 111 Clinical Advisors and Community specialists.

Our Senior Leadership Team comprise of individuals with extensive Advanced Practice, Clinical and managerial backgrounds across the NHS and commercial organisations.

Delivering a high quality, reliable and consistent service whilst always keeping the patient in the forefront of our minds, gives Hallam Medical its national reputation for being the go-to recruitment partner.

Hallam Medical – Healthcare Recruitment Specialists - Register today

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oneAdvanced empowers the world of healthcare with our specialised sector-focused software, that effortlessly gets the job done, giving you the freedom to focus on delivering services for your patients and your people.

Founded in 2008, oneAdvanced has had an exciting history and now stand as one of the UK’s biggest software providers. We serve a wide variety of customers and sectors, putting our technology in clinics, surgeries, call centres, courts, classrooms and more.

In the world of urgent and unplanned care, decisions need to be made quickly and safely. Our market leading products ensure staff have the right tools to provide patients with the correct course of treatment, whether that is a referral to their GP or dispatching an ambulance to take them to hospital. It ensures clinical handover is seamless and all records are updated. Our software assists 24/7 in providing advice and support to over 40 million patients annually.

www.oneadvanced.com

Ummanu is a pioneering health technology company, revolutionising the delivery of remote consultations by enhancing efficiency and care quality. Harnessing the power of intelligent automation, Ummanu is transforming healthcare in the UK through our smart patient management platform for Integrated Urgent Care. Our Ummanu360 solution includes:

 A modern Electronic Health Record (EHR) system

 An urgency-based case queue system

 Automated patient updates

 Smart call handling to streamline workflows

Ummanu’s innovative platform ensures faster, more efficient healthcare delivery, improving both patient outcomes and clinician workflows. For more information on UM360 and how we can assist you in consistently improving patient outcomes with a higher standard of care, visit: ummanu.health.

Our Twitter/X: https://x.com/ummanuhealthuk

Our Linkedin: https://www.linkedin.com/company/ummanu/

SPONSOR INFORMATION Premium Sponsors

Audit Angel is a Codex Software product. Codex Software is a software development company specialising in creating cutting-edge software solutions for businesses of all sizes.

Codex Software offers various software development services, including Custom software development, Mobile app development, Web development, E-commerce development, SaaS development, Enterprise software development and Cloud-based software development.

Codex Software's notable clients include HP, McMillian Publishing, Axiell, and several healthcare services, covering multiple industries such as healthcare, project management, finance and banking education, and print-on-demand.

Custom Software Development & IT Oustaffing Company | Codex Software (codex-soft.com)

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 20,000 organisations in a wide range of sectors — including financial, health and education, travel and accommodation, and public services.

Babble has six product pillars — Comms & Connectivity, Contact Centre & CX, Cyber Security, Cloud Services, Modern Work and Mobile. We believe in making next-generation technology simple to use, deploy and manage. This gives people the tools they need to build the organisations they want that are agile, scalable, and successful.

Babble | Leading UK Cloud Solutions Provider

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Celsus Group is a clinically-led team with over 60 years of combined NHS experience. Our leadership team includes an in-house GP CMO, a current PCN Manager and Chief Nurse. We have 15 years plus in the UK primary and urgent care market, we have successfully managed GMS and APMS contracts, optimising income and service delivery. We work closely and in partnership with our clients to support sustainable growth, cost efficiency and improve patient outcomes. We have over 60,000 multi-disciplinary clinicians registered with us to meet all our clients requirements.

Celsus Group | Primary, Secondary & Private Care Staffing

Loop is a simple all-in-one solution to help you understand, measure and evidence your social impact. A market-leading software platform and consultancy service.

A perfect solution for public, private and not-for-profit organisations to measure and maximise their social value impact. Trusted by some of the biggest organisations in the UK.

Loop | Social Value Software & Consultancy

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Applocum: Partner in Urgent and Unscheduled Care Workforce Management

Applocum understands the challenges of managing clinical staff for Urgent and Unscheduled Care services, including Out of Hours (OOH) providers. Founded by NHS doctors, Applocum helps organisations reduce reliance on agency staff and cut locum-related costs through tailored workforce management solutions.

The AppConnect platform offers managed and self-service options, streamlining staffing in highdemand environments. Supporting Master Vend models, it centralises staffing for consistency, better control, and lower costs. AppConnect also functions as a Bank Management solution, allowing organisations to manage in-house bank staff efficiently, fill shifts faster, and reduce dependency on agencies.

Applocum works closely with Urgent Care providers, Integrated Care Boards, and Out of Hours services to improve shift fill rates and ensure continuity of care. The platform offers live bookings, compliance tracking, timesheet authorisation, and invoicing, all within a single, user-friendly portal. Features like free messaging enable direct communication with booked professionals, improving operational efficiency and reducing service gaps.

An approved supplier through HealthTrust Europe (HTE) and other NHS frameworks, Applocum adheres to ISO 27001and ISO 9001 standards. Applocum delivers transparent, cost-effective workforce management solutions, helping Urgent and Unscheduled Care providers enhance service delivery while reducing costs.

AppLocum - Making Lives Better : AppLocum

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We successfully launched our Over Label & Assembly services in 2019 and our passion, combined with excellent customer service, makes us unique and different to our competitors. It’s our passion that creates the difference.

Why Choose Us?

Not only do we give you a quality product and an outstanding service, working with Arcadia also gives you access to the value-added benefits below:

• Customer Services open 24/7 – Via our online customer portal

• EDI Ordering and Invoicing via Medecator / GHX

• Key Account Management

• Temperature Controlled Courier

For further information on our value-added services and how we can work together, visit our website: www.arcadiamedical.co.uk or email us: customerservices@arcadiamedical.co.uk

Credentially revolutionises healthcare credentialing with an all-in-one automated platform. From job offers to fully credentialed professionals, we streamline verification, enhance security, and ensure compliance across five key pillars: automation, integration, communication, data management, and security. Seamlessly integrating with existing systems, Credentially significantly reduces onboarding time while maintaining strict industry benchmark compliance guidelines. Empower your organisation with an efficient, secure, and fully compliant credentialing solution that accelerates hiring and simplifies processes

Credentially

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The world is a better, fairer place when everyone is understood. At Dals, our definitive interpretation enables people and organisations to tackle the critical language challenges they face every day. Our leading service covers more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone. Our track record speaks for itself. We’re leaders in our industry, and trusted partners to key public services, private sector organisations and central government bodies. Our clients need pinpoint accuracy, maximum accessibility and full accountability when communicating with their service users, and rely on us to solve their critical challenges with fluency, efficiency and ease. Clearer understanding creates more equal outcomes, and that’s what we help deliver across millions of interactions every year.

As a people-focused business with strong values and a passion for positive change, we attract the most talented people to become part of our team. We’re growing sustainably by expanding our essential service, increasing access and harnessing the latest technology to improve customer experiences. Together we’re proud to bring potentially life-changing clarity to every conversation, and create a fairer world through better understanding.

Winning Translation Agency | DA Languages

DemDx’s Clinical Reasoning Platform is used by nurses and AHPs (paramedics, physician associates, pharmacists, physios) to work at the top of their clinical licence when undertaking patient assessments in the acute and community setting. It enables them to confidently assess and manage a broader range of patients, more effectively and safely.

The platform’s pathways follow evidence-based guidance, with management actions customised to your local protocols and clinical notes built automatically.

DemDx improves clinical productivity, solving frontline workforce shortages whilst increasing quality and safety.

DemDx – Diagnosis Simplified

Award

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Gallagher is one of the world’s largest insurance brokerage, risk management and consulting firms. With significant reach internationally, our organisation employs over 52,000 people and our global network provides services in more than 130 countries.

Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and human capital challenges our clients have, we work hard and utilise industry specific expertise to find the best solution and to deliver it with world-class service. We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organisation and the challenges presented by the industry, we work tirelessly to provide solutions that maximise value for our clients.

Our values are core to our culture. Passionate service, strategic innovation, and ethical behaviour form the basis of how we do business. All with one purpose: To help you face your future with confidence.

Our specialist healthcare team understand the unique challenges faced by Urgent Health organisations. Our specialised insurance solutions and services are tailored to support vital healthcare providers, enabling you to deliver exceptional care to your patients.

www.ajg.com/uk

Hempsons is passionate about the success of primary care sector. Advising GP practices, primary care networks and federations every day on legal matters, we help them take decisions for a sustainable future and show the opportunities for GPs and the key issues affecting them taking into account the NHS changes.

Leading health and social care lawyers - Hempsons - Hempsons

SPONSOR INFORMATION Standard Sponsors

Infinitas Consulting Limited is a new business that offers consultancy services to NHS providers and Allied Healthcare organisations. The company was founded in September 2023 and prides itself on having experienced consultants who can support providers with case-flow mapping, training and front end system configuration. We also support you with navigating the mandatory requirements under DCB0160: Clinical Risk Management: its Application in the Deployment and Use of Health IT Systems

The company’s mission is to improve the safety, efficiency and quality of healthcare delivery by providing innovative solutions that optimize the use of resources and technology. We work with providers to understand their needs and challenges, and tailor their services accordingly. The company also offers system maintenance to ensure smooth day to day operation of the systems and processes they implement.

Infinitas Consulting Limited is a trusted partner to UHUK, and offers its services to members who want to enhance their performance and improve patient outcomes. The company Directors have a proven track record of delivering successful projects and achieving high customer satisfaction.

About us (infinitas.consulting)

Lantum is a total workforce solution, transforming how healthcare organisations and professionals connect. From smarter rotas to flexible working, our Connected Scheduling™ platform is cutting costs and saving time across 16 ICSs, 300+ PCNs, 55 NHS Trusts and 1-in-2 GP practices.

We're on a mission to help save the NHS £1bn in staffing costs by 2030. Our next-generation software provides healthcare organisations with a one-stop-shop for their workforce needsreducing administrative burden, automating compliance and staffing payments, making rotas quickly, filling shift gaps and cutting spend on temporary staffing.

Plus, we're transforming the lives of healthcare professionals with our digital compliance passport, automated invoicing and next-day payment service, Rocketpay.

https://lantum.com/

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Lockton are the worlds largest privately owned insurance brokers. We have developed a bespoke Risk Management and Advocacy offering for healthcare providers across the United Kingdom.

We provide consultation and review services for all of your standard insurance needs, including any navigation of how the CNST / CNSGP may adjust your Medical Malpractice insurance requirements.

A key part of our offering is the Risk Management and Advocacy service. Our team can offer services specifically tailored to your organisation including but not limited to training, PSIRF support, governance support, claims / complaints handling.

Please come and have a conversation at our stand to discuss how we may be able to assist your organisation.

Home - UK | Lockton

UXT services was launched in 2021 to deliver high quality Digital and BI Services to healthcare providers. UXT services leverage cutting-edge digital technology to transform how healthcare providers operate; optimizing operations and enhancing patient care in the digital age. By harnessing the power of data, cloud hosting and virtual workspaces, UXT services opens a world of possibilities to healthcare organisations, ensuring they can provide the highest levels of patient care whilst maximizing operational effectiveness in a secure, flexible digital environment, supported 24/7 365 days a year. Home - Mastercall Healthcare

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About: MediBioSense Ltd is a global multi award-winning healthcare innovation company with a focus in medically certified wearable technologies.

Overview: We are revolutionising the future of healthcare. Providing wearable (medically approved) technology and integrated healthcare applications we are changing the way health is measured and tracked and transforming the landscape of medical treatment. Our wearable devices allow for real-time monitoring of the following clinical physiological data: Heart Rate, ECG, Respiration Rate, Body Temperature, Blood Oxygen (Sp02), Blood Pressure and Activity (steps, posture, xyz).

Offering: To continuously monitor patient vital signs every second 24/7 has created a new paradigm in healthcare that has not existed before. The ability to monitor in real-time, know an issue before it happens, analyse real medical data and reduce the cost and demands on healthcare services we believe is a true game changer.

Presence: UK Based company with global multi-national clients

Key: The future of healthcare is here today: No other medical device and solution can match our wearable technology for real-time continuous monitoring and accurate clinical reporting.

MediBioSense Health Care - Medical Wearable Technologies

Mprove is a leading Healthcare Consultancy founded in 2020 as part of the Clive Henry Group. The company collaborates closely with Woodrow Mercer Healthcare and Tech Canal, leveraging their combined expertise to drive innovation and transform the delivery of health and care.

We are proud to be recognised for our efforts, ensuring that we consistently deliver exceptional service and support to both our clients and healthcare professionals in the NHS.

We have a wealth of experience working with the NHS and an in-depth understanding of the unique challenges faced by healthcare organisations. We work closely with our clients to understand their needs and tailor our services to provide world-class support and solutions.

Mprove | Healthcare Consultancy

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We've built the first digital platform that combines rapid diagnostic testing with access to healthcare pathways via the PocDoc app.

PocDoc’s Healthy Heart Check is the first in a series of easy-to-use home test kits that will provide a revolution in healthcare and prevent millions of premature deaths.

In under 10 minutes we can provide fully quantified lipid results, Heart Age and 10 year risk of cardiovascular disease, as well as access to follow on treatment.

Our workforce solutions provide access to the entire talent ecosystem, and unrivalled direct access to professionals. Our solutions deliver insightful market analytics, engaging employment branding, and inclusive talent strategies aligned with your organisational goals.

The Reed Talent Solutions team is united behind one purpose - improving lives through workwhere everyone is striving for customer excellence. Our aim is for authenticity to be at the heart of our leadership and customer experience programmes. And our goal is to be your trusted advisor in the best way to attract, engage, train, deploy and optimise your workforce.

We will always continue to improve our services by using the best of what people and technology have to offer, while ensuring our commitments to a responsible environment, social and corporate governance (ESG) programme and social value initiatives, are embedded within our solutions.

Engaging talent for your future | Reed Talent Solutions

Home | PocDoc

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Experts in Regulatory law including data protection, HR and health and safety. We can help you reduce your exposure to risk of non-compliance through advice, policies and training.

We are unique in our approach combining over 50 years of legal experience and many years of common sense.

Data Protection - We help you to comply with GDPR and Data Protection Legislation whilst at the same time ensuring you can use the personal data to grow your business or organisation.

We will not tie you up in red tape, but show you can grow your organisation and be compliant.

HR Services - We provide a complete package of all contracts and policies backed up with a helpline where you will always speak to the same advisor.

Consultancy & Advisory - We help organisations resolve issues. This can be advising a company through a boardroom dispute, advising on restructure, offering technical advice and assisting with commercial agreements.

Training - Every organisation knows that formal training in the workplace is both important and necessary. We have many years of experience and expertise in core business areas including roles and duties of directors and trustees, data protection, confidentiality, Caldicott Guardian, and SIRO.

Home - Regulatory Solution

RotaMaster is a leading provider of workforce management solutions for urgent health organisations.

Our software helps optimise staff scheduling, improve productivity, and enhance patient care.

With over 25 years of experience, RotaMaster's intuitive platform enables organisations to streamline operations, reduce costs, and ensure compliance

Trusted by NHS Trusts, PCNs and GP Federations, RotaMaster's solutions empower practice managers to make data-driven decisions, boost employee engagement, and deliver exceptional patient experiences.

RotaMaster | Workforce Management Software

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Tony Bruce Consultancy Services - Offering Advisory and Management Support in Challenging Times.

You may know me as the man leading the UHUK HMRC Project, supporting UHUK Members to manage one of their most significant financial and organisational risks.

But did you know that I am a Versatile and Experienced Advisor and Management Consultant?

My Consulting Practice is backed by 21 years’ experience as an NHS CEO, over 10 years as a Director of Finance and External Auditor, Coaching training and Myers Briggs accreditation.

I have consistently driven improvements in services, performance, value, finances, corporate governance and organisational capability through an engaging, focussed, resilient and developmental approach to consulting, leadership and management.

So, if your organisation could use some support, working out what to do, how to do it, getting it done, or developing internal capability then get in touch for a conversation.

As a UHUK Member you can be sure of favourable rates and a good value proposition.

Jobs undertaken from 2 days Advisory to 100 days Transformation Leadership and Delivery. Call: 07710 645524 E mail: brucet.duart@btiternet.com LinkedIn: Tony Bruce

Formed in 2000, Wavenet has grown to become a respected, multi-award-winning provider of telecoms, cybersecurity, IT & technology solutions to hundreds of public sector organisations across the UK. Its vision is to be the most respected provider of cyber security, cloud and technology solutions to UK customers by investing in the right technologies, partners and people, and maintaining strong and dependable growth.

Wavenet is a managed service provider, boasting a large presence within the public sector offering tailored managed services designed to meet the specific needs of hospitals, clinics, and other healthcare facilities, including major institutions like NHS England. From secure communication systems and cloud-based data management to robust cybersecurity frameworks delivered through long-standing partnerships with top global technology providers including Microsoft, BT, Gamma, Extreme Networks, 8x8 and more.

To ensure a robust technological foundation for your Healthcare faculties please don't hesitate to visit our stand during the conference.

Healthcare Sector (wavenet.co.uk)

ABOUT US

UHUK is a partnership of urgent healthcare social enterprise providers who cover two thirds of the UK population.

Our members provide a wide range of urgent and primary care services including NHS 111, local clinical assessment services (CAS), virtual wards, palliative care, GP Out of Hours (OOH), Urgent Treatment Centres (UTCs) and A&E triage and treatment.

They work closely with local NHS partners and each other to coordinate care for patients around the clock, every day of the year at patients’ homes, in treatment centres and in the community.

All UHUK member organisations follow social enterprise principles, meaning any surpluses are reinvested into services or communities. They employ thousands of people and are proud members of their local communities.

Current members include:

 Badger Group

 BrisDoc Healthcare Services

 Cumbria Health

 Dalriada Urgent Care

 DHU Health Care

 EBPC (East Berkshire Primary Care)

 FCMS (NW) Ltd

 FedBucks

 IC24

 Kernow Health

 Local Care Direct

 LCW UCC

 Mastercall Healthcare

 NEMS CBS

 NHUC (North Hants UC)

 Northdoc Medical Services (Associate)

 PELC (Partnership of East London Cooperatives)

 PC24

 SELDOC

 SPCT (Salford Primary Care Together)

 Shropdoc

 Suffolk GP Federation

 Taurus Healthcare

 Western Urgent Care

 Wirral CHC (Associate)

 111 Welsh Health Boards (Associate)

MEET THE TEAM

Executive Directors

Dr Simon Abrams Chair

Simon.abrams@nhs.net

Hazel Harrison Business Manager & Company Secretary hazel.harrison3@nhs.net

Conor Burke Chief Executive Conor.burke6@nhs.net

Management Team

Sarah Fletcher Business Coordinator

Sarah.fletcher13@nhs.net

Stephen Bateman (DHU)

Tonia Culpin Partnerships Director Tonia.culpin@nhs.net

Non-Executive Directors

Michaela Buck (Mastercall)

Sharon Clifton Comms Advisor sharon.clifton3@nhs.net

Matt Adam (We Are Digital – Independent)

UHUK MEMBERS

Richard Bowen Programme Director

111 Wales

Dr Waqar Azmi OBE Chief Executive

Badger

111 Wales Following the launch of the 111 Pathfinder within Abertawe Bro Morgannwg LHB (ABMUHB) in 2016 /17, the National Programme has delivered a phased roll out of the new 111 Wales service model covering Hywel Dda UHB, Powys THB and Aneurin Bevan UHB and by Summer 2020 this will cover 6 of the 7 health board areas. A Clinical Support Hub is central to the vision of an integrated multi-disciplinary team supporting the patient’s journey from a national 111 service through to a locally delivered Urgent Primary Care (OOH) Services. A new, once for Wales, 111 and Urgent Primary Care clinical IT solution has been procured and will be rolling out over the next 2 years.

www.wales.nhs.uk

Badger Group (Birmingham & District General Practitioner Emergency Rooms) is a social enterprise of local doctors in Birmingham and Solihull. The Badger out of hours co-operative has grown since its launch in 1996. Today Badger has over 230 opted-in GP members in 80+ practices and provides 24/7 message handling, urgent daytime care and GP out of hours for their patients. It also holds contracts for out of hours, acute visiting, urgent care and walk-in services with CCGs in the West Midlands. It has a patient base of 1.2 million.

Badger owns its headquarters premises, with call centre, treatment, training and office facilities and has a strong culture of learning, education and development as an employer of local people. Badger works in partnership with other organisations, including the NHS, commercial and voluntary sectors.

www.badger-group.com

UHUK MEMBERS

Jonathan Pearce Chief Executive BrisDoc

BrisDoc Healthcare Services was established as a co-operative in 2001 by a group of Bristol GPs and has since grown in scale to serve the local region. Today, BrisDoc is an "employee-owned social enterprise", awarded the Social Enterprise Mark, with a strong social purpose, focused on sustainability, offering a great workplace and delivering excellent patient care to the community.

BrisDoc provides an Integrated Urgent Care Service for a population of over 1million, covering inner city, urban and rural areas in Bristol, North Somerset and South Gloucestershire. Activities have been expanded to include daytime GP and Nurse walk in services; GP Practices; Homeless Healthcare and a 24-hour Professional Line service. BrisDoc also provides a "System Clinical Assessment Service" working with many other providers in an integrated and collaborative way within the Urgent and Emergency Care System.

BrisDoc services are rated by CQC as "good" with "outstanding" features, and one service rated as "outstanding". This reflects a commitment to quality embedded within BrisDoc over many years and very much with the encouragement and support of Urgent Health UK and all its members.

www.brisdoc.co.uk

Susan Blakemore Chief Executive Cumbria Health

Cumbria Health Ltd (CHL) is a not-for-profit Social Enterprise, providing primary health care and extended access services across Cumbria to a population of over 500,000 residents. In April 2017 CHL was awarded the rating of ‘Outstanding’ by the CQC and were also awarded the NHS70 Parliamentary Award for Excellence in Primary Care.

The CHL clinical team is comprised of GPs, advanced nurse practitioners, treatment centre nurses, telephone triage nurses, pharmacists and HCA’s who cover the county. Operating from 14 clinical sites across Cumbria, some of which are co-located next to A&E Departments and various primary care facilities within community hospitals. The service also utilises twelve fully equipped 4x4 vehicles on the road to meet the challenges of providing care to a diverse geography.

CHL have been trail-blazing the implementation of telemedicine across the local health system at scale working with local hospital Trusts across several clinical specialities including but not limited to oncology, mental health, school nursing and paediatric nephrology. This follows on from several innovative schemes operating within the out of hours period, connecting patients in hard to reach areas to remote clinicians via video resulting in faster response time, improved patient experience, improved outcomes and greater efficiency. CHL have also worked with a national charity for exserviceman - the Firefighters Charity providing primary mental health support and physio consultations both pre- and post-rehab.

www.chocltd.co.uk

UHUK MEMBERS

Ann Convery Chief Executive Dalriada Urgent Care

Dalriada Urgent Care (DUC) provides out-of-hours GP services to the population of the Northern sector of the Health and Social Care Board (HSCB), covering a population of 448,000. The service operates from 4 main Primary Care Centres: Ballymena, Whiteabbey, Coleraine and Moneymore with services also available at Antrim Area Hospital and Mid Ulster Hospital, Magherafelt. They have 250 self-employed sessional doctors and 40 employed triage nurses working mainly on a part time basis.

DUC contracts with the area Health Board to provide out-of-hours emergency care to dental patients and are currently developing a nurse triage model for dental calls. They also operate an NHS dental practice in hours which currently has 1300 registered patients.

Other services undertaken include medical cover for intermediate care patients in nursing and care homes, Marie Curie night time telephone advice and home visiting service, first responders schemes in rural areas.

www.dalriada.org

Stephen Bateman Chief Executive DHU Healthcare

DHU Health Care is a ‘not-for-profit’ Community Interest Company. For 365 days a year, 24 hours a day, we are committed to providing a diverse range of health services to over 5 million patients across six counties.

As a socially conscious company DHU exists to provide caring, high quality, safe and effective healthcare to our patients and the communities we serve. We constantly engage with our staff and improve our service without being driven to meet the changing demands of shareholders and owners.

DHU Health Care, working with the NHS, provide a range of services, including out-of-hours and integrated urgent care across the East Midlands and Milton Keynes.

Originally operating in Derbyshire, we have expanded into Northamptonshire, Nottinghamshire, Leicester, Leicestershire & Rutland, Lincolnshire and Milton Keynes.

We promote innovation and our work with the NHS to design policy has led us to be at the forefront of integrated urgent care.

dhuhealthcare.com

UHUK MEMBERS

Matt Widdows Chief Operations Director EBPC

East Berkshire Primary Care Out of Hours (known as EBPC), founded as a GP out of hours service in 1997, is now a provider of choice for Urgent and Primary care services, delivering high-quality, cost-effective care. Our 400 strong team of dedicated professionals, deliver in excess of 20 independent services.

EBPC is a not-for-profit social enterprise providing a wide range of NHS Urgent and Primary Care services.

At EBPC it is our vision to continue to deliver outstanding primary healthcare out of hours to the community of East Berkshire and beyond to enable people to live healthier lives through better access to primary care services.

We strive to continually improve the accessibility of primary care services for everyone, bring innovation to the sector and reduce the amount of pressure NHS services face, while not compromising on the care of patients. Working together as one team to continually deliver consistent, quality care in a cost-effective way.

We expect staff and patients a like to be treated with respect, and to work towards improving the health of everyone living in the communities we serve.

UHUK MEMBERS

Suzy Layton Chief Executive FCMS

FCMS (NW) Ltd was established in 1994 as part of the original co-op movement. In 2017 they were named the lead provider in multiorganisational approach (collaboration not competition) in the delivery of 24 hour integrated care for the Blackpool, Fylde and Wyre areas, covering a population of 330,000; including three Urgent Treatment Centre’s, Out of Hours service, GP Extended Access Services, Care Coordination, Primary Care Streaming, DVT and Community based Wound Care Services.

During 2015 they expanded into the Yorkshire area where FCMS runs an out of hours service, a co-located Urgent Treatment Centre, a Same Day Health Centre as well as an ECP Visiting service across a further 330,000 population in Doncaster. More recently, they have partnered with the local GP Federation to develop and provide GP Extended Access Services there also.

FCMS became part of the NHS 111 pilot in the North West in 2011 and provided full blown 111 services until March 21st 2013 and are now part of the North West 111 provision in a subcontract with NWAS.

They have been providing Dental Services for over 12 years and during 2017 won Pan Lancashire Unscheduled Care Dental Call Handling, providing triage and appointment booking for all urgent dental care across the county.

In April 2015 they merged with two other companies that they are part of to provide community diagnostics across the North West, an ACS wide Special Allocations Scheme, GP Out of Hours and a Community UTC in Lancashire North, as well as a Minor Injuries Unit in East Lancashire.

www.fcms-nw.co.uk

Ally Fisk Chief Executive FedBucks

FedBucks is a Buckinghamshire-based GP Federation, and is a member organisation of the Buckinghamshire Integrated Care Partnership (Bucks ICP), alongside Buckinghamshire Healthcare NHS Trust, Oxford Health NHS Foundation Trust, South Central Ambulance Service NHS Foundation Trust, NHS Buckinghamshire CCG, Buckinghamshire County Council and Medicas.

From April 2018, FedBucks has been working with its partners in Acute Care, Ambulance, Mental Health and NHS 111 services to deliver an integrated 24/7 Primary Care service for Buckinghamshire. This includes an Urgent Treatment Centre operating from Wycombe Hospital, and a local GP-led GP OOHs service operating from Primary Care Centres based in Amersham, Aylesbury, Buckingham and High Wycombe.

www.fedbucks.co.uk

UHUK MEMBERS

Andrew Catto Chief Executive IC24

IC24 has been at the forefront of Primary Care service provision and innovation since the early 1990’s. We’ve grown from a small group of GP cooperatives to a social enterprise organisation serving over six million patients.

Our purpose is to provide responsive, safe, high quality urgent health care to ensure our patients live their lives to the full. We place a strong ethos on creating an inclusive and supportive working environment for our people to in turn help them provide the best possible service to our patients when they contact us for help.

We are innovative in our approach to using technology. In 2022 we were finalists in the HSJ Partnership Awards for our industry-leading approach to the use of speech analytics in the NHS 111 service. Through our decades of experience in providing urgent care services, our subsidiary, CLEO Systems, is leading digital transformation in urgent, emergency and outpatient care through the development of innovative clinical systems for use within the health service.

www.ic24.org.uk

Jan Randall Chief Executive Kernow Health CIC

Established in May 2011 by a group of Cornwall Practices, Kernow Health are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Children’s Eating Disorder Service and Cornwall Training Hub [formally CEPN].

These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again, with the intention of supporting GP practices across Cornwall.

The principal activity of the company is a social enterprise focused on securing the future of Cornish General Practice. As a Community Interest Company, we will use our resources to improve healthcare in the communities we serve.

Covering the whole of Cornwall, with a resident population of 565,000, KHCIC has developed into a trusted healthcare system partner.

www.kernowhealthcic.org.uk

UHUK MEMBERS

Tessa Harvey Chief Executive LCW

London Central and West (LCW) started in 1994 as a local GP co-operative, and has evolved into one of London's largest and most successful providers of integrated urgent care services covering a population of about 3.7 million. In 2014, LCW became a Certified Social Enterprise/Community Benefit Society and invests any surplus in delivering and improving services to patients.

LCW was the first London provider to go live with a 24/7 Integrated Urgent Care service covering North Central London.

We have increased our skill mix of clinicians to include GPs, Advanced Nurse Practitioners, Nurses, Paramedics, and Pharmacists, ably supported by our expanded non-clinical support teams.

We work in partnership with Commissioners, Acute and Community Trusts, GP Federations, PCNs and other health and social care organisations in the development of services, including:

 North West London IUC from November 2020 in partnership with the London Ambulance Service and PPG: this includes a 24/7 Clinical Assessment Service run jointly with PPG

 Two Urgent Treatment Centres (UTC) located at Charing Cross and Hammersmith hospitals with a co-located GP practice of 10k patients

 Inner North West London Single Point of Referral for the Community Independence Team

 Care home / telemedicine service delivering an enhanced response to 140 care homes in North West London.

www.lcwucc.com

Local Care Direct (LCD) are a Social Enterprise that was established in 2004 by local GPs in West Yorkshire and deliver Healthcare services across Yorkshire and the Humber. We provide both urgent Medical and Dental Services and support the delivery of Primary Care services at scale to our Health and Social Care partners across Yorkshire and the Humber.

At Local Care Direct we provide bespoke services to transform the regional and national deliverables to local patient and provider needs.

www.localcaredirect.org

Helen Carr Chief Executive LCD

UHUK MEMBERS

Michaela Buck Chief Executive Mastercall

Mastercall Healthcare provides a range of innovative ‘out of hospital’ urgent and unscheduled primary care service, with the out-of-hours service covering 100 GP practices and a patient population of c540,000. They have a GP-led walk-in centre which contains a registered practice and patient list of c3500.

In collaboration with the North West Ambulance Service they deliver the ‘Pathfinder Alternative Transfer to Hospital’ service. They also provide a Community IV Therapy Service across Stockport, Heywood, Middleton, Rochdale and Bury which is unique in its provision of Mid and Pic line incision and management. They also provide dental helpline services across Greater Manchester, Cheshire, Warrington Wirral and Merseyside covering a population of c3million.

Their high performance and commitment to clinical governance has been recognised with a number of National awards. They are also the first UHUK member and ‘out-of-hours’ provider in the Country to have been awarded with the Daisy Award for Dignity in Care.

www.mastercall.org.uk

Lucy Dadge Chief Executive NEMS

NEMS Community Benefit Services Limited (NEMS CBS) is a 'not-for-profit' company that holds contracts to deliver NHS services on behalf of our commissioners, NHS Nottingham City and NHS Nottinghamshire South Clinical Commissioning Groups.

As a 'not for profit' company, they do not pay money to shareholders and any surplus is reinvested to improve services to patients in the Nottingham area with the agreement of our commissioners.

NEMS services are provided by local people so their GPs, nurses and other staff understand how the local healthcare system works in the Nottingham area.

They are committed to the NHS Values, as set out in the ‘NHS Constitution'. www.nems.org.uk

UHUK MEMBERS

Liam Quinn Chief Executive Northdoc Medical Services

Northdoc Medical Services CLG are part of D-Doc which is the GP OOHs service covering the majority of the population of north Dublin city and county. This covers a population of 550,000. It started operations in 2006.

The service depends on the voluntary participation of 250 experienced local GPs. Northdoc operate in collaboration with the Irish Health Service Executive (HSE) and operates from five centres. Three cars provide a home visit service. Ninety five per cent of the GP sessions up to midnight are covered by local general practitioners. The service receives about 90K contacts per annum.

Northdoc Medical Services CLG joined the ranks of international organisations to be awarded the Social Enterprise Mark in May 2016. The Social Enterprise Mark is the only globally available, independent accreditation for genuine social enterprises.

Our latest External audit by MPS (Medical Protection Society) has rated us in the first quartile of OOH services in the U.K and Ireland.

Northdoc operate across North Dublin and are committed to ensuring that people who are eligible for free health care, especially those in areas of social depravation are able to access quality GP care in the out of hours setting.

www.northdoc.ie

UHUK MEMBERS

Felicity Greene

Chief Executive

North Hampshire

Urgent Care

North Hampshire Urgent Care (NHUC) as part of the system wide IUC provides the clinical assessment service and out of hours primary care services for a population of 538,000 residing in North Hampshire, North East Hampshire, Farnham, Surrey Heath and part of East Berkshire, including supporting our local community hospitals.

NHUC was rated Good by the CQC in 2017 and handles 75,000 contacts annually.

The IUC is a partnership between South Central Ambulance service FT (SCAS), NHUC and Partnering Health Limited (PHL)

Additionally, NHUC provides Improved Access to Psychological Therapies for North East Hampshire and Farnham.

From September 2019 NHUC took over a challenged GP practice in Basingstoke.

NHUC benefits from having strong engagement among the local GPs who still make up 95% of the GP rota. Nurses make up 20% of the clinical workforce and provide triage and face to face consultations, along with our Pharmacists and Paramedics. With a focus on quality, education, clinical support and keeping ourselves patient centred NHUC is proud of the service it provides and lives its values – Safe, Honest, Open, Effective, Supportive, “In your SHOES”

www.nhuc.co.uk

Steve Rubery Chief Executive PELC

The Partnership of East London Co-operatives (PELC) delivers a range of high-quality primary and urgent care services to North East London. As well as managing a successful, long-standing out-of-hour service for 1.1 million patients, we have implemented an effective subcontract infrastructure to deliver a 111 call centre -resulting in improved performance and a more refined customer journey. PELC also play an extensive role in supporting and improving A&E Depts. and Urgent Treatment Centres (UTCs).

We have some of the highest utilisation rates at one of the busiest emergency departments in the country. Additionally, we are developing a new urgent treatment centre model at the front door of the ED in order to administer the appropriate care to patients in a more timely and effective manner.

Our GP and wellness services have also been integrated into HMP Chelmsford. There, we are not only improving the day-to-day life of prisoners, but also giving GPs an opportunity to enhance their clinical skills by engaging in prison healthcare.

We champion effective process, positive workplace environment and innovation in order to deliver the best possible results for our patients.

www.pelc.nhs.uk

UHUK MEMBERS

Dave Horsfield Chief Executive Primary Care 24

Primary Care 24 delivers a range of urgent and primary care services across Merseyside. Based in Liverpool, we provide patient services around the clock. Our established GP out-of-hours service has adapted well to the new integrated urgent care requirements and continues to evolve as a high quality, multi-disciplinary service. At PC24 we deliver daytime general practice, GP streaming in three acute hospitals, care to asylum seekers as well as GP OOH work and extended access programmes. Our geographical footprint extends across 5 Merseyside boroughs.

Our mission is to deliver safe, caring and effective services to all our patients. As a social enterprise, we balance social purpose with an enterprising approach to delivering health care.

Collaboration and quality and are at the heart of what we do, and we seek to make continuous improvements through listening, learning and supporting our staff to give the best patient care possible.

www.primarycare24.org.uk

Dr Dawood Anwar Interim Chief Executive SPCT

Salford Primary Care Together are responsible for driving forward collaboration and supporting the local practices to pool their services, staff and resources so that all GP practices in the neighbourhood are strengthened and improved. This also means connecting general practice with other professionals and support in local neighbourhoods, such as district nurses, social workers, mental health workers, voluntary organisations and local community groups.

This means people will have better access to the advice, expertise and support they need to be as independent as they can, with the opportunity to see a wider range of health professionals and access the full range of activities in their area. Local people will require fewer hospital admissions and visits as there will be more skills and support available within the community they live.

In addition to our work with GP practices, we directly provide primary care services, including the Ordsall and Claremont Primary Care Diagnostic Unit and the Salford Wide Extended Access Pilot.

We are a Community Interest Company, which means we exist to improve the health and wellbeing of Salford people and all our resources will be dedicated to doing that.

www.spctogether.co.uk

UHUK MEMBERS

Steven Pink Chief Executive SELDOC

SELDOC Healthcare - We’ve been getting people better for nearly 25 years and we are never going to stop. We deliver healthcare services to more than 2 million patients in primary care and play a vital role in local healthcare systems. We were established in 1996 and made a commitment to work to improve the quality of care to local patients. Since then, we have grown into new areas including urgent care, clinical support for emergency services and medical care at home. Patients access our services either directly or through NHS 111 as part of local Integrated Urgent Care provision. In addition, we support patients to stay well at home rather than needing a hospital stay and offer a range of services for GP practices including telephony, home visits and remote GP appointments.

We work closely with local GP surgeries, NHS commissioners, partner organisations and other healthcare professionals and have built a reputation as being a fantastic, operationally smart healthcare services provider. Our core purpose is to deliver local healthcare you can trust – we care about our patients’ healthcare and our values underpin everything we do.

www.seldoc.co.uk

Dan Robinson Chief Executive Shropdoc

Shropshire Doctors Cooperative Ltd (Shropdoc) is a not-for-profit company established in 1996. It provides a range of services to 600,000 patients throughout the whole of Shropshire, Telford & Wrekin and Powys and deals with over 200,000 calls and over 50,000 patients per year. The range of services provided by Shropdoc means they are operational, in various forms, 24/7 365 days a year and now includes North Wales and Staffordshire.

The core of their services remain the GP Out-of-hours service but planned diversification means they also deliver Care Coordination (SPA) to Powys, Shropshire and Staffordshire, telephony Physiotherapy triage, 24/7 Oncology helpline to Lancashire and Shropshire, patient appointment booking, daytime clinical triage, and various workforce initiatives including Urgent Care Practitioners who are being deployed in-hours to Practices not just OOH. Shropdoc has a subsidiary organisation called Caradoc which provides some non-core services, including a successful purchasing consortium which has also now extended to benefit UHUK members.

Shropdoc received an 'Outstanding' rating from the CQC in 2017.

www.shropdoc.org.uk

UHUK MEMBERS

David Pannell Chief Executive

Suffolk GP Fed CIC

Suffolk GP Federation CIC is a not-for-profit Federation owned by 58 GP practices. As well as supporting its members it provides a suite of services including Out of Hours, ED streaming and Extended Access in Suffolk.

The Federation also directly manages a GP surgery and provides a portfolio of community services.

The Federation was established to enable primary care to ‘work at scale’. We do this by:





Dr Mike Hearne Managing Director Taurus Healthcare

Facilitating practices working together in an open, democratic and transparent way

Addressing issues which are optimally solved by collaboration (rather than by individual practices)

Providing a management infrastructure, skills and expertise that an individual practice would find uneconomic to employ.

www.suffolkfed.org.uk

Herefordshire’s Out-of-Hours GP Service is operated by Taurus Healthcare on behalf of Herefordshire General Practice.

Herefordshire General Practice is a collaboration of GP providers who work together to enable a stronger, independent General Practice for the future. It comprises all 19 GP surgeries in Herefordshire (and one in Tenbury Wells, Worcestershire) based in five Primary Care Networks, the Local Medical Committee and the GP Federation (Taurus Healthcare).

A key aim is to offer 24/7 patient care in the right place with the right professional at the right time. We do this through traditional in-hours, GP surgery-led care together with additional services provided by the Federation’s clinical arm – including the GP OOH Service. This is facilitated by joined up patient records as EMIS is used across Herefordshire General Practice (including in the OOH service) to enable continuity of care and the best possible service for patients.

www.herefordshiregeneralpractice.co.uk

Deborah Ward Chief Executive WUC

Western Urgent Care (WUC) provides GP OOH services across the WHSCT area which covers the counties of Derry, Tyrone and Fermanagh. We cover a range of urban and rural areas across five clinical bases and for a population of approximately 300,000 patients. This will include a small number of patients from the Republic of Ireland living along the border areas.

We also provide GP OOH support for a small number of hospices and palliative care wards within the local area. This work compliments the Marie Curie Service we host providing Nurses to patients on the Palliative Care Pathway during the out of hours period.

MEMBER DIRECTORY

NHS 111 Wales

Gwent OOH

Vantage Point House

Ty Coch Way

Cwmbran Torfaen Wales NP44 7HF

Richard Bowen

National Programme Director Tel: 07795 491210 richard.bowen@wales.nhs.uk

Cumbria Health Capital Building Hilltop Heights London Road Carlisle CA1 2NS

Susan Blakemore Chief Executive Tel: 01228 608204 susan.blakemore@cumbriahealth.nhs.uk

EBPC OOH Inspired Easthampstead Road Bracknell RG12 1YQ

Matt Widdows

Interim Chief Executive Tel: 07512 307382 Matt.widdows@ebpc.nhs.uk

IC24

Kingston House The Long Barrow Ashford KENT TN24 0GP

Dr Andrew Catto Chief Executive Tel: 07793 000083 Andrew.Catto@IC24.NHS.uk

Badger Badger House 121 Glover Street Birmingham B9 4EY

Dr Waqar Azmi OBE

Chief Executive Tel: 0121 766 2101 Waqar.Azmi@badger.nhs.uk

Dalriada Urgent Care Ltd 20 Larne Road Link Ballymena Co Antrim Northern Ireland BT42 3GA

Ann Convery Chief Executive Tel: 0282 5663502 ann.convery@duc.hscni.net

FedBucks GP Federation Unit D1, Regents Park Summerleys Road Princes Risborough Buckinghamshire HP27 9LE

Ally Fisk Managing Director Tel: 01494 412525 ally.fisk@nhs.net

Kernow Health CIC 1st Floor, Cudmore House Oak Lane Truro Cornwall TR1 3LP

Jan Randall Chief Executive Tel: 01872 222400 jan.randall@nhs.net

BrisDoc Healthcare Services Unit 21

Osprey Court Hawkfield Business Park Whitchurch Bristol, BS14 0BB

Jonathan Pearce Chief Executive Tel: jonathan.pearce1@nhs.net

DHU Health Care No 2 Roundhouse Road Pride Park Derby DE24 8JE

Stephen Bateman Chief Executive Tel: 0300 100 0404 Stephen.Bateman@DHUHealthCare.nhs.uk

FCMS (NW) Ltd First Floor, Newfield House Vicarage Lane Blackpool, Lancashire FY4 4EW

Suzy Layton

Chief Executive Tel: 01253 951900 suzy.layton@fcms.nhs.uk

Local Care Direct (LCD) Unit 2, Longbow Close Bradley Road Pennine Business Park Huddersfield HD2 1GQ

Helen Carr

Chief Executive Tel: 01484 487262 Helen.carr@lcdwestyorks.org.uk

MEMBER DIRECTORY

London Central & West (LCW)

St. Charles Centre for Health and Wellbeing Exmoor Street London W10 6DZ

Tessa Harvey Chief Executive Tel: 0300 0339 898 tessa.harvey1@nhs.net

Northdoc Medical Services CLG Unit 211, The Capel Building Mary's Abbey Dublin 7

Liam Quinn Chief Executive Tel: +353 1 8727438 liam.quinn@northdoc.ie

Primary Care 24 (PC24) 4-6 Enterprise Way, Wavertree Technology Park, Liverpool, L13 1FB

Dave Horsfield Chief Executive Dave.Horsfield@pc24.nhs.uk Admin: 0151 254 2553

Shropshire Doctors’ Co-operative Ltd Unit A 3 Longbow Close Shrewsbury SY1 3GZ

Dan Robinson Chief Executive Tel: 01743 454900 dan.robinson@nhs.net

Western Urgent Care Unit 2b 10 Northland Road Derry Northern Ireland BT48 7JD

Deborah Ward Chief Executive DeborahM.Ward@WesternTrust.hscni.net

Mastercall Healthcare International House Pepper Road Hazel Grove Stockport SK7 5BW

Michaela Buck Chief Executive Tel: 0161 476 7004 ext: 2119 michaela.buck@nhs.net

North Hampshire Urgent Care The Meads Business Centre 19 Kingsmead Farnborough GU14 7SR

Felicity Greene Chief Executive Tel: 01252 533583 felicity.greene@nhs.net

Salford Primary Care Together (SPCT) 3rd Floor, 2 City Approach Albert Street Eccles Manchester M30 0BL

Dr Dawood Anwar

Interim Chief Executive Tel: 0161 983 0560 Dawood.anwar@nhs.net

Suffolk GP Federation Riverside Clinic 2 Landseer Road Ipswich IP3 0AZ

David Pannell Chief Executive david.pannell@suffolkfed.org.uk

Wirral CHC

St Catherine's Health Centre Derby Road Birkenhead Wirral CH42 0LQ

Dr Eddie Roche Medical Director edwardroche@nhs.net

NEMS CBS Head Office Platform One Station Street, Nottingham NG2 3AJ

Angela Sbardella-Walton Interim Chief Executive Tel: 0115 846 2395 Angela.sbardella@nhs.net

Partnership of East London Co-operatives (PELC) Unit 3, Bourne Court, Southend Road, Woodford London, IG8 8HD

Steve Rubery Chief Executive Tel: 0208 911 1130 ext. 1132 steve.rubery@nhs.net

SELDOC Hanover House 76 Coombe Road Kingston upon Thames KT2 7AZ

Steven Pink Chief Executive Tel: 0208 619 1278 Steven.pink02@nhs.net

Taurus Healthcare Nelson House Whitecross Road Hereford Herefordshire HR4 0DG

Dr Mike Hearne Managing Director mike.hearne@nhs.net

DELEGATE LIST

Name

Geoff Hogg

Nick Clegg

Job Title Organisation

Medical Director Applied Healthcare Solutions

Chief Commercial Officer Applied Healthcare Solutions

Andrea Braham Head of Operations Badger

Anne Whitehouse Medical Director Badger

Eliza Davis

Fay Wilson

Chief of Staff Badger

Executive Chair Badger

Jo Carey Head of Performance & Quality Badger

Matthew Spooner Head of Business Development Badger

Paresh Chauhan

Head of Technology Badger

Shahana Khan Deputy CEO Badger

Waqar Azmi

Chief Executive Badger

Charlie Kenward Interim Deputy Medical Director BrisDoc Healthcare services

Debs Lowndes Programme and Service Director BrisDoc Healthcare services

Jonathan Pearce Chief Executive BrisDoc Healthcare services

Kathy Ryan Medical Director BrisDoc Healthcare services

Louise Whyte Interim Deputy Medical Director BrisDoc Healthcare services

Lucy Grinnell

Ray Montague

Head of IUC BrisDoc Healthcare services

Chairman of BrisDoc BrisDoc Healthcare services

Renuka Suriyaarachchi IUC Head of Nursing & AHPs BrisDoc Healthcare services

David Glover

Davina Collins

Richard McGregor

Sarah Taylor-Howe

Chief Operating Officer Cumbria Health

Head of Nursing Cumbria Health

Head of Digital and Performance Cumbria Health

Associate Commercial Director Cumbria Health

Susan Blakemore Chief Executive Cumbria Health

Ann Convery Director Dalriada Urgent Care

Janet Shields Governance Lead Dalriada Urgent Care

Karen Scoular Assistant Lead Nurse Dalriada Urgent Care

Mary McCready Operations Lead Dalriada Urgent Care

Sarah Melaugh Finance Manager Dalriada Urgent Care

Turlough Tracey Clinical Director Dalriada Urgent Care

Aqib Bhatti

Jenny Tilson

Paul Tilson

Nigel Hall

Pauline Hand

Stephen Bateman

Zahra Leggatt

Patrick Rogan

Ben Melvin

Lee McGlynn

Medical Director

Director of Nursing & Quality

Managing Director UEC

Director of IT & Analytics

Managing Director DHU 111

Chief Executive

Director of People & Organisational Development

DHU Healthcare CIC

DHU Healthcare CIC

DHU Healthcare CIC

DHU Healthcare CIC

DHU Healthcare CIC

DHU Healthcare CIC

DHU Healthcare CIC

Executive Chair EBPC

Head of Business Intelligence & PMO FCMS

Deputy CEO & Chief Futurist FCMS

DELEGATE LIST

Name Job Title Organisation

Mandy McLean

Virtual Care Lead FCMS

Vicky Noon Digital Systems Lead FCMS

Bobby Pozzoni-Child Director of Strategy and Partnerships FedBucks

Lisa Fryer Operations Director Urgent Care Services FedBucks

Nicola Wallman Head of People FedBucks

Conan O'Neill

Digital Engagement Lead Greenwich GP Federation

Lucy Findlay Social Enterprise Expert (Independent)

Matthew Cooke Non-Executive Director Integrated Care 24

David Brown Chief Information Officer Integrated Care 24

Tim Merchant Regional Medical Director Integrated Care 24

Stephen King Chair Integrated Care 24

Dan Hubbard Interim Director of Integrated Urgent Care Integrated Care 24

Jo Metcalf

Senior Operations Manager Integrated Care 24

Tessa Harvey Chief Executive LCW UCC

Amara Bello Clinical Director - NW London LCW UCC

Karen Nutt Deputy Chief Executive/Director of People & Culture LCW UCC

Laura Geddes Clinical Director - NC London LCW UCC

Rahat Ahmed-Man Senior Adviser Local Government Association

Angela Chidley Director of HR/Chief of People Mastercall Healthcare

Colin Kelman Non-Executive Director Mastercall Healthcare

Jonathan Ritchie Director of IT/CIO Mastercall Healthcare

Michael Rooney Medical Director Mastercall Healthcare

Michaela Buck Non-executive Director Mastercall Healthcare

Suzanne Curtis Director of Nursing Mastercall Healthcare

Tim Davison Deputy CEO Mastercall Healthcare

Lucy Dadge Chief Executive NEMS CBS

Nita Mandhar Medical Director NEMS CBS

Neil Morton Director of Finance & Corporate Services NEMS CBS

Richard Goodall

Operations Delivery Manager NEMS CBS

Fiona Yates Head of Digital and Performance NEMS CBS

Joanna Luxton Head of People and Culture NEMS CBS

Chantelle Heanue Quality Governance Manager NEMS CBS

Becky Watson Clinical Lead NEMS CBS

Conor Troy

Operations Director NorthDoc - E Doc Out of Hours Urgent GP Care

Tadhg Johnston Integrated Operations Support Specialist NorthDoc - E Doc Out of Hours Urgent GP Care

Liam Quinn Managing Director NorthDoc - E Doc Out of Hours

DELEGATE LIST

Name Job Title

Julie Goddard Triage and Clinical IT Information Manager

Organisation

Urgent GP Care

NorthDoc - E Doc Out of Hours

Urgent GP Care

Caroline O'Keeffe Medical Director and Deputy CEO NHUC

Chris Stark Director of Nursing & Quality

NHUC

Felicity Greene CEO NHUC

Indy Libra Clinical Lead NHUC

Sean Doyle Finance Director NHUC

Steve Rubery CEO Partnership of East London Co-operatives

Amos Doughon Head of Governance, Nursing and Allied Health Professionals Partnership of East London Co-operatives

Dr Shazia Mariam Medical Director Partnership of East London Co-operatives

Florence Zakari Head of Resources Partnership of East London Co-operatives

Sabine Mohammad Head of Site Operation Partnership of East London Co-operatives

Chloe Stephens Performance Manager Primary Care 24

Dave Horsfield CEO Primary Care 24

Dr Jon Reynolds Clinical Lead Primary Care 24

Hazel Locker Director of Finance Primary Care 24

Joanne Charles ACP - Cardiology Primary Care 24

Joanne Twist Director of People Primary Care 24

Marie Hart Director of Nursing Primary Care 24

Matt Lynas Mobilisation Support Primary Care 24

Michelle Traynor Head of Service - Out of Hours Primary Care 24

Phil McGunigall Head of Business Development Primary Care 24

Tom Evans Financial Controller Primary Care 24

Katy Arber Head of Organisation, Development and Culture Primary Care 24

Chloe Harrison Operations Lead Salford Primary Care Together

Dawood Anwar Chief Accountable Officer Salford Primary Care Together

Julie Parr Finance Lead Salford Primary Care Together

Derek Witt Commercial Director SELDOC Healthcare

Steven Pink CEO SELDOC Healthcare

Chrissla Davis Head of Clinical Workforce Shropshire Doctors Cooperative Ltd

Karen Urbicki Head of Clinical Quality and Compliance Shropshire Doctors Cooperative Ltd

Chloe Hutchinson Associate Clinical Lead Suffolk GP Federation

Joshua Thornton Operations Manager Suffolk GP Federation

DELEGATE LIST

Name Job Title Organisation

Toni Holden Operations Manager Suffolk GP Federation

Zeb Amin

Associate Director Taurus health care

Rebecca Barnes Associate Professor and NIHR Fellow University of Oxford

Anthony Lloyd Director Vela Medical Group LTD

Benton Robertson Director Vela Medical Group LTD

Hannah Gibson Director Visiba

UHUK Team

Simon Abrams Chair and MD UHUK

Conor Burke CEO UHUK

Nigel Gazzard Chair Designate UHUK

Tonia Culpin Partnerships Director UHUK

Hazel Harrison Business Manager UHUK

Sharon Clifton Communications Consultant UHUK

Matt Adam UHUK NED UHUK

Sarah Fletcher Business Coordinator UHUK

Sarah Cooper Administration Assistant UHUK

Sachin Mistry Intern UHUK

Kevin Parker Awards Judge UHUK

Adnan Riaz Awards Judge UHUK

Paul Tibbs Photographer UHUK

Arun Chand AV Technician UHUK

Speakers

Prof Julian Redhead

National Clinical Director for Urgent and Emergency Care NHSE

Prof Trish Greenhalgh Nuffield Department of Primary Care Health Sciences University of Oxford

Mark Dimock

Cyber Security Regional Lead for East of England NHSE

Dr DJ Hamblin Brown Digital Health Entrepreneur Emergency Care Consultant

Rebecca Seeley Harris IR35 Expert Re:Legal Consulting

Imogen Levy

Lucy Marsden

Head of Product - First Contact NHSE

Innovation & Design Director - First Contact NHSE

Dr Lia Ali Digital Health Innovation Strategist

Jack Sansum Senior Policy Advisor NHS Confederation

Steve Moore

Amanda Oates

Becky Housley

International Speaker and Author, Expert in Digital Health Tecktology

Chief People & Culture Officer Mersey Care NHS FT

Virtual Health Consultant Nurse HHFT

DELEGATE LIST

Name

Job Title Organisation

David CruttendenWood Clinical Director for Virtual Health Care HHFT

Prof Durka Dougall CEO

Centre for Population Health

Dr Charlotte Refsum Director of Health Policy Tony Blair Institute for Global Change

Dr Sarah Robinson Director of Delivery

Sponsors:

Suhel Ahmed

Health Innovation NetworkEast

Chief Executive Officer AppLocum

Saiqa Abrar Operations Manager AppLocum

Matthew Bullough Business Development Executive AppLocum

Eqbal Parkar Sales & Marketing Manager Arcadia

Keira Gardiner Key Account Manager Arcadia

Denis Lazarev Project Manager

Audit angel

Anton Zaleski Director Audit angel

Charmaine Bennett

Clinical Supervisor - IUC

Robbie Beech Clinical Manager

Audit angel / PHL Group

Audit angel / PHL Group

David Tremlett Patient Safety Specialist & Governance Manager Audit angel / PHL Group

Kelly Hazelton

Enterprise Sales Director Babble

Lee Bryant Health Sector Consultant Babble

Manveer Mangat

Technical Director - Operations Babble

Rhys Williams Product Marketing Director Babble

Lorraine Gray

Director of Business Development & Service Delivery Celsus

James Stevenson CEO Celsus

Mariann Cleverley Director of Primary Care Partnerships Celsus

Dr Paul Perry Medical Director CLEO

Gemma Kane UX Specialist CLEO

Emma Dew Sales and Marketing Director CLEO

Xanthe Ellenger Marketing Manager CLEO

Sarah Plumley Chief Customer Officer Credentially

Dean Spencer Head of Business Development Credentially

Nikita Sunnar Account Executive Credentially

Matt Taylor CEO Credentially

Nikki Stenson CMO Credentially

Andrew Brown Founder CEO C-STEM

Tyrone Isitt Account Director C-STEM

Darren Parker

Nadim Alam

Senior Account Executive C-STEM

Senior Public Sector Account ManagerExtreme Networks C-STEM

DELEGATE LIST

Name

Sam Zollo

Job Title Organisation

Channel Account Manager – SonicWall C-STEM

James Stargatt Strategic Account Manager - SonicWall C-STEM

Zayd Aldalou

Business Development Manager DALS

Daniel Mozley Business Development Manager DALS

Michael Steel Director DemDX

Graham Letford Account Executive Gallager

Callum Goulding Account Executive Gallager

Deborah McCain Chief Executive Officer Hallam Medical

Lisa Locker Chief Nurse Hallam Medical

Charlotte Currie Brand and Strategic Partners Lead Hallam Medical

Gemma Smith Business Manager Hallam Medical

Justin Cumberlege Partner Hempsons

Robert McCartney Associate Hempsons

Mark Rawlings Director Infinitas

Debbie Pople Griffiths Director Infinitas

Melissa Morris CEO Lantum

Charlie Mostyn Head of Urgent Care Lantum

Mary Jackson Head of Account Management Lantum

James Gunn Vice President - Healthcare Lockton

Will Campbell Social Value Engagement Lead Loop

Sam Middleton Senior Commercial Consultant Loop

Phoebe Stephenson Marketing Executive Loop

Lauren Dover DTS Operations Lead Mastercall Healthcare

Sam Hollingworth Graduate data Engineer Mastercall Healthcare

John Peneveyre Digital Systems Manager Mastercall Healthcare

Simon Beniston CEO/Founder MediBioSense

Sam Alsop-Hall Director M-Prove

Sarah Williams Clinical Associate M-Prove

James Behan Consultant M-Prove

Ross Burton Commercial Partner M-Prove

Dr Charles Armitage Chief Executive Florence

Ric Thompson Senior Vice President OneAdvanced

Nicole Kayode VP Product - Health & Care OneAdvanced

Sean Foster Sales Manager for Urgent & Unplanned Care OneAdvanced

Francis Finneral Senior Business Development Specialist OneAdvanced

Tyler Downs VP Product Engineering OneAdvanced

Adam Sayer Account Director OneAdvanced

Vinay Solanki Campaign Manager OneAdvanced

Gareth Bartlett CEO and Founder, Blinx PC24/PACO 24/Blinx

Dr Simon Bowers Chief Medical Officer PC24/PACO 24/Blinx

DELEGATE LIST

Name Job Title Organisation

Katie Sparrow Product Lead

Tracey Watson Director for Consulting

Masood Nazir Medical Director, NHS Birmingham & Solihull ICS

Jamal Syed Deployment Lead

PC24/PACO 24/Blinx

PC24/PACO 24/Blinx

PC24/PACO 24/Blinx

PC24/PACO 24/Blinx

Alex Dawson National Director of Nurse, Health & Doctor Reed

Laura Inman Business Manager Reed

Bernard Seymour Director Regulatory Solution

Ellie Booth Head of Client Services RotaMaster

Kayleigh Wynne Customer Success Manager RotaMaster

Kristen Stott Customer Success Manager RotaMaster

Tony Bruce Director TPB3 Management Solutions

Claire Cunningham Director of People and Culture Ummanu

Stuff Netherton Director of Assurance and Delivery Ummanu

Oli White Director of Account Management Ummanu

Itzik Levy CEO Ummanu

Russell Blackmore UK Healthcare Specialist Ummanu

Matthew Russell Business Development Manager Wavenet

Ben Thurston Business Development Director Wavenet

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