UHUK CEO Workshop Delegate Pack 2024 by uhuk

UHUK Delegate Pack

CEO Workshop

The Inn on The Lake, Glenridding, Cumbria

2-3 July 2024

Sharing information

A confidentiality agreement is a legal agreement between you and another party in which you agree to divulge information (trade secrets) to them and they agree not to disclose that information to anyone else.

Ground rules for each session

• Everyone is an expert

• One person speaking at a time

• Constructive comments

• Choose things to say about that will develop the ideas under discussion

Workshop Objectives

• Know what good looks like

• Know what bad looks like

• Understand where your organisation is

• Share your ideas and experience of good

• Identify others ideas and experience of good

• Speak to people to understand ideas and experience

• Share contact details

Objectives

Programme

 Understand how leading social enterprise organisations and entrepreneurs successfully grow and positively influence stakeholders.

 Understanding how we add value & deliver impact as a collective of members – we are stronger as a united front

 As we approach a General Election explore how UHUK members could co-create new delivery models that address priority challenges

 Agree our key actions as UHUK

Checking in & contracting for the session: Ambito Partners

Deeper understanding of who is in the room, and what we want to get from the day.

UHUK – Market overview: Connor Burke, CEO, UHUK

CB to provide short overview of the UHUK member national market context – NHS policy, priorities challenges, political positioning.

Working as a collective: Ambito Partners

Focusing on the collective value we add – what have we achieved together that we couldn’t have done apart.

Getting the participants to actively engage with the speakers in preparation for the afternoon session.

Speaker 1 – Atif Choudhury CEO, Diversity and Ability

Social enterprise - Unlocking our hidden assets. 1145 Speaker 2 – Jonathan Bland Managing Director, Social Business International Aligning Markets, Money and Models – the key to successful social enterprise

1315 Cocreating our future delivery models: Ambito partners

What is the art of the possible? Everyone working together to create something different. Generate ideas & excitement by creating some fun & engaging presentations.

Expert panel review and feedback 1530 Taking the ideas forward: Ambito partners

How do we best use our time tomorrow to take these ideas forward and align on some

Bringing Urgent and Integrated Healthcare Providers Together Through Social Enterprise

Programme

actions & accountability “this is what I am going to do”.

1600 Next steps and check out: Ambito Partners

Appreciations & commitments to action

1630 Vox Pops

1700 Activity - Free time – walk, bar, golf (9 hole pitch and putt)

1900 Drinks - 1930 Dinner

Day 2 - CEO Business Meeting

0915 COFFEE

0930

Advanced Sponsor Presentation – Sean Foster & Nicole Kayode

Regulatory Solutions Sponsor presentation – Bernard Seymour

1030 Matt Adam (UHUK NED) - Social Value and Impact, how to measure 1100 Outcomes discussion.

Secure agreement on actions from day one.

UHUK business updates

1230 CLOSE AND PACKED LUNCH

Bringing Urgent and Integrated Healthcare Providers Together Through Social Enterprise

Facilitators

Ambito Partners are a trusted Coaching and Leadership Development company who deliver bespoke development programmes, group development workshops, team and individual coaching, and coach training programmes to a wide client base.

Formed through the merger of Fields of Learning Ltd and Trafalgar Personal Development Ltd, Ambito has its roots in the Latin word meaning ‘to strive for something of meaning or value’, in other words to have ambition.

Our ambition is to serve our clients as they strive to achieve something meaningful and of value to them. We always work as partners; as a management team, with our associates and with our clients. We aim to fully understand our client’s motivations, their desired outcomes and how they will achieve success.

Our goal is to empower individuals to learn, grow, and make a positive impact in their daily lives. We listen to and understand their unique challenges and opportunities, and create tailored development that brings a deeply human approach to driving performance. We are fuelled by our passion for excellence and transformative results for our clients.

Jacqui Fairbrass

Ambito Partners

Jacqui is a leadership coach, facilitator and trainer whose vitality and attentiveness helps leaders and their teams think differently. She supports leaders to develop the knowledge, capabilities and mindsets to embrace and sustain positive change and to drive business performance.

During an 18-year career in the British Army before becoming a coach, Jacqui worked with soldiers and officers in a variety of leadership roles as well as working in multi-national operational environments and high-profile staff officer roles in the Ministry of Defence.

She likes to use creativity and the outdoors in her coaching and training to help create perspective, resilience and connection and she uses approaches from NLP, behavioural psychology, neuroscience and a range of leadership tools. Jacqui has over 1,000 hours of coaching and has multiple coaching and development qualifications including accredited Master Executive Coach, MBTI Step I and Step II practitioner, certified Systemic Team Coach, Transactional Analysis 101 Practitioner and SDI and SDI 2.0 Master Practitioner and Trainer to Trainers.

John Fairbrass Ambito Partners

Facilitators

As Managing Director, John is integral to driving Ambito forward. With more than 30 years in the Royal Navy and telecommunications industry particularly as Services Business Director for Nokia, he has successfully managed some of the most complex and time critical programmes across Europe. John is an experienced programme manager and executive coach focusing on individual and team development, with a particular area of interest in building resilience. He gets fulfilment from creating environments in which others can achieve their aspirations and goals.

John creates trusting and honest relationships that help explore motivations, values and desired outcomes. He looks to understand the underlying team dynamics and interpersonal relationships when working with teams, looking to grow the individual whilst harnessing the collective brilliance of the wider group.

John is a professional Mountain Leader, a graduate of Senior Executive Leadership Programmes from London Business School and London School of Economics, a Systemic Team Coach and a Prince2 Practitioner.

Kim Foster

Ambito Partners

As People Director, Coach & Facilitator, Kim has a proven track record of changing people’s perspectives and their behaviours, instigating cultural shifts in renowned global organisations.

Creating safe spaces, she listens intently, asks questions and equips individuals with ideas and practical tools to stretch their thinking. Clients say that they appreciate her energy and warmth, along with strong business acumen, ensuring seamless application of learning into daily contexts.

As an ICF Accredited Coach with 500+ coaching hours, Kim has led successful development programmes for teams, management and leadership in a diverse range of organisations. She has recently worked with NATO, NHS, Cazoo, Akamis Bio, Interlink, DHU Healthcare and Efficiency North.

Managing the People Strategy at Ambito and drawing from HR leadership roles in Digital, Retail and Consulting, Kim navigates the balance between organisational performance and employee motivation. With a career in talent and engagement, she holds a PGdip in HR management, a PGcert in Business and Personal coaching and has expertise in a wide range of learning techniques and psychometrics such as NLP, Time to Think, SDI 2.0 and VoicePrint.

Speakers

Jonathan Bland is an international expert on social enterprises and social innovation. He is Managing Director of Social Business International Ltd.

He is the founder and leader of E3M, an initiative run by Social Business International Ltd to support social enterprise innovation in public services.

As the founding CEO of Social Enterprise UK, working with the last Labour Government, Jonathan helped to shape policy and practice for social enterprise development in the UK, including the development of the Community Interest Company, social enterprise investment funds and a range of other initiatives to get social enterprise recognised and supported.

His experience also includes 5 years working with employee-owned cooperatives in Valencia Spain, and four years in Finland advising the Finnish Government and local authorities on the promotion of new models for social enterprise public service delivery. He also worked as an advisor to the European Commission supporting the development and implementation of the EU Social Business Initiative.

In 2015 Jonathan was awarded an honorary doctorate from the University of Northampton in recognition of his expertise and contribution to the development of social enterprise in the UK and internationally.

For more information see www.e3m.org.uk

Winner of the 2018 Global Equality and Diversity Noon award Atif Choudhury is a social entrepreneur with a background in economic justice and disability inclusion. Focusing on the inclusion of marginalised communities, Atif has worked on high profile social development projects across the world. He is the Co-founder and CEO of Diversity and Ability and Zaytoun CiC (the world's first Fairtrade Palestinian olive oil cooperative), Advisor to WHO Rapid assistive technologies board and trustee for Disability Rights UK.

Atif believes in pushing for a future of inclusive change and global equity. He advocates for the recognition of the strength of intersectional inclusion, transforming narratives and systems to create environments that welcome diversity of thought and unlock the hidden assets in everyone.

Matt is the founder and CEO of an impact-driven social enterprise, We Are Digital. He mentors other social enterprise founders, and is specifically skilled in strategic objectives. Matt has a passion for creating positive social impact, combined with an entrepreneurial mindset, which has allowed him to foster meaningful relationships with various stakeholders. He is passionate about public sector innovation and welfare technology and services, looking to do things differently from the status quo, especially in disrupting how community investment is run traditionally, for higher impact for users and organisations. Matt is committed to contributing his strategic acumen, industry knowledge, and collaborative spirit to advance UHUK’s social mission.

Jonathan Bland Social Business International/E3M

Atif Choudhury Diversity and Ability

Matt Adam UHUK NED

We Are Digital

Speakers

Powering the world of healthcare

oneAdvanced empowers the world of healthcare with our specialised sector-focused software, that effortlessly gets the job done, giving you the freedom to focus on delivering services for your patients and your people.

Founded in 2008, oneAdvanced has had an exciting history and now stand as one of the UK’s biggest software providers. We serve a wide variety of customers and sectors, putting our technology in clinics, surgeries, call centres, courts, classrooms and more.

In the world of urgent and unplanned care, decisions need to be made quickly and safely. Our market leading products ensure staff have the right tools to provide patients with the correct course of treatment, whether that is a referral to their GP or dispatching an ambulance to take them to hospital. It ensures clinical handover is seamless and all records are updated. Our software assists 24/7 in providing advice and support to over 40 million patients annually.

www.oneadvanced.com

Ric Thompson Senior Vice President

Ric Thompson is a leader in the health and care technology sector, renowned for his passion for improving care through technology. Currently, he plays a pivotal role at OneAdvanced, a prominent provider of sector specific software solutions, where he leads the Health and Care business unit. In this capacity, Ric leverages his extensive expertise to drive technological advancements and operational efficiencies, significantly impacting the delivery of healthcare systems.

Prior to his role at OneAdvanced, Ric served as the CEO at Docman, a leader in document management and workflow solutions for the healthcare industry. During his tenure, he was instrumental in enhancing digital document processes and improving patient care through innovative technology. Ric's strategic vision and leadership have consistently fostered growth and innovation, making substantial contributions to power the world of Health and Care.

Nicole Kayode VP ProductHealth & Care

As a health-tech founder of an Africa focused start up - Medixus, No. 10 Innovation Fellow, current VP Health & Care at OneAdvanced and former Deputy Director of Digital Transformation at NHS England, I work on solving complex challenges in the global health and research ecosystem. With over seven years of experience in product leadership, I currently lead the product strategy for Advanced Health & Care product suite.

I am passionate about health and social impact tech, and I leverage my datadriven and entrepreneurial mindset to deliver value and impact.

Sean Foster

Commercial Lead for Urgent Care

UHUK Profile

The Federation of Social Enterprise Out-of-Hospital Care Providers

Together we are the largest social enterprise provider of out-of-hospital services including;

 NHS 111 call centres

 Other call centre services

 Medical out-of-hours services

 Booking and referral services

 Emergency dental services

 GP practices

 Admissions avoidance schemes

 Urgent care centres

 Walk-in centres

 Community nursing and other community-based services

 Sexual health services

 Offender health services

 Urgent Mental health services

 Military health services

 Homeless support services

29 members serve 65% of the population of the UK.

Urgent Health UK Vision

UHUK members share a vision of “Healthcare from Social Enterprise” delivering value for money services of the highest quality to a social enterprise model.

Services to members

We operate as a federation of social enterprise healthcare providers enabling members to benefit by working together and effectively being part of a much larger organisation. Our services to members can be summarised as follows;

 Quality audit and benchmarking by external NHS auditors against agreed outcome focused quality standards

 Purchasing consortium which generates savings for members

 Market intelligence – analysis of our markets, identifying business opportunities and comparing prices

 Sharing of information and resources through discussion forums, workshops and the annual conference.

 Joint public relations initiatives

 Joint National representation initiatives (e.g. on The Five Year Forward View, NHS 111, Social Enterprise in Health)

UHUK Profile Membership

Current members include:

Badger Group

BrisDoc Healthcare Services

Cumbria Health

Dalriada Urgent Care

DHU Health Care

EBPC (East Berkshire Primary Care)

FCMS (NW) Ltd

FedBucks

IC24

Mastercall Healthcare

NEMS CBS

NHUC (North Hants UC)

Northdoc Medical Services (Associate)

PELC (Partnership of East London Cooperatives)

PC24

SELDOC

SPCT (Salford Primary Care Together)

Shropdoc

Kernow Health Suffolk GP Federation

Local Care Direct

LCW UCC

Western Urgent Care

111 Welsh Health Boards (Associate)

Bringing Urgent and Integrated Healthcare Providers Together Through Social Enterprise

UHUK Team

Executive Directors

Dr Simon Abrams Chair

Simon.abrams@nhs.net

Hazel Harrison Business Manager & Company Secretary hazel.harrison2@nhs.net

Nigel Gazzard (BrisDoc)

Conor Burke Chief Executive Conor.burke6@nhs.net

Management Team

Sarah Fletcher Business Coordinator

Sarah.fletcher13@nhs.net

Tonia Culpin Partnerships Director Tonia.culpin@nhs.net

Non-Executive Directors

Stephen Bateman (DHU)

Carrie Cobb (FCMS)

Sharon Clifton Comms Manager communications@uhuk. co.uk

Matt Adam (We Are Digital –Independent)

UHUK Member Organisations

Dr Waqar Azmi OBE Chief Executive Badger

Badger Group (Birmingham & District General Practitioner Emergency Rooms) is a social enterprise of local doctors in Birmingham and Solihull. The Badger out of hours co-operative has grown since its launch in 1996. Today Badger has over 230 opted-in GP members in 80+ practices and provides 24/7 message handling, urgent daytime care and GP out of hours for their patients. It also holds contracts for out of hours, acute visiting, urgent care and walk-in services with CCGs in the West Midlands. It has a patient base of 1.2 million.

Badger owns its headquarters premises, with call centre, treatment, training and office facilities and has a strong culture of learning, education and development as an employer of local people. Badger works in partnership with other organisations, including the NHS, commercial and voluntary sectors.

www.badger-group.com

Nigel Gazzard Managing Director BrisDoc

BrisDoc Healthcare Services was established as a co-operative in 2001 by a group of Bristol GPs and has since grown in scale to serve the local region. Today, BrisDoc is an "employee-owned social enterprise", awarded the Social Enterprise Mark, with a strong social purpose, focused on sustainability, offering a great workplace and delivering excellent patient care to the community.

BrisDoc provides an Integrated Urgent Care Service for a population of over 1million, covering inner city, urban and rural areas in Bristol, North Somerset and South Gloucestershire. Activities have been expanded to include daytime GP and Nurse walk in services; GP Practices; Homeless Healthcare and a 24-hour Professional Line service. BrisDoc also provides a "System Clinical Assessment Service" working with many other providers in an integrated and collaborative way within the Urgent and Emergency Care System.

BrisDoc services are rated by CQC as "good" with "outstanding" features, and one service rated as "outstanding". This reflects a commitment to quality embedded within BrisDoc over many years and very much with the encouragement and support of Urgent Health UK and all its members.

www.brisdoc.co.uk

UHUK Member Organisations

Susan Blakemore Chief Executive Cumbria Health

Cumbria Health Ltd (CHL) is a not-for-profit Social Enterprise, providing primary health care and extended access services across Cumbria to a population of over 500,000 residents. In April 2017 CHL was awarded the rating of ‘Outstanding’ by the CQC and were also awarded the NHS70 Parliamentary Award for Excellence in Primary Care.

The CHL clinical team is comprised of GPs, advanced nurse practitioners, treatment centre nurses, telephone triage nurses, pharmacists and HCA’s who cover the county. Operating from 14 clinical sites across Cumbria, some of which are co-located next to A&E Departments and various primary care facilities within community hospitals. The service also utilises twelve fully equipped 4x4 vehicles on the road to meet the challenges of providing care to a diverse geography.

CHL have been trail-blazing the implementation of telemedicine across the local health system at scale working with local hospital Trusts across several clinical specialities including but not limited to oncology, mental health, school nursing and paediatric nephrology. This follows on from several innovative schemes operating within the out of hours period, connecting patients in hard to reach areas to remote clinicians via video resulting in faster response time, improved patient experience, improved outcomes and greater efficiency. CHL have also worked with a national charity for exserviceman - the Firefighters Charity providing primary mental health support and physio consultations both pre- and post-rehab.

www.chocltd.co.uk

Ann Convery Chief Executive Dalriada Urgent Care

Dalriada Urgent Care (DUC) provides out-of-hours GP services to the population of the Northern sector of the Health and Social Care Board (HSCB), covering a population of 448,000. The service operates from 4 main Primary Care Centres: Ballymena, Whiteabbey, Coleraine and Moneymore with services also available at Antrim Area Hospital and Mid Ulster Hospital, Magherafelt. They have 250 self-employed sessional doctors and 40 employed triage nurses working mainly on a part time basis.

DUC contracts with the area Health Board to provide out-of-hours emergency care to dental patients and are currently developing a nurse triage model for dental calls. They also operate an NHS dental practice in hours which currently has 1300 registered patients.

Other services undertaken include medical cover for intermediate care patients in nursing and care homes, Marie Curie night time telephone advice and home visiting service, first responders schemes in rural areas.

www.dalriada.org

UHUK Member Organisations

Stephen Bateman Chief Executive

DHU Healthcare

DHU Health Care is a ‘not-for-profit’ Community Interest Company. For 365 days a year, 24 hours a day, we are committed to providing a diverse range of health services to over 5 million patients across six counties.

As a socially conscious company DHU exists to provide caring, high quality, safe and effective healthcare to our patients and the communities we serve. We constantly engage with our staff and improve our service without being driven to meet the changing demands of shareholders and owners.

DHU Health Care, working with the NHS, provide a range of services, including out-of-hours and integrated urgent care across the East Midlands and Milton Keynes.

Originally operating in Derbyshire, we have expanded into Northamptonshire, Nottinghamshire, Leicester, Leicestershire & Rutland, Lincolnshire and Milton Keynes.

We promote innovation and our work with the NHS to design policy has led us to be at the forefront of integrated urgent care.

dhuhealthcare.com

Matt Widdows Chief Operations Director EBPC

East Berkshire Primary Care Out of Hours (known as EBPC), founded as a GP out of hours service in 1997, is now a provider of choice for Urgent and Primary care services, delivering high-quality, cost-effective care. Our 400 strong team of dedicated professionals, deliver in excess of 20 independent services.

EBPC is a not-for-profit social enterprise providing a wide range of NHS Urgent and Primary Care services.

At EBPC it is our vision to continue to deliver outstanding primary healthcare out of hours to the community of East Berkshire and beyond to enable people to live healthier lives through better access to primary care services. We strive to continually improve the accessibility of primary care services for everyone, bring innovation to the sector and reduce the amount of pressure NHS services face, while not compromising on the care of patients. Working together as one team to continually deliver consistent, quality care in a cost-effective way.

We expect staff and patients a like to be treated with respect, and to work towards improving the health of everyone living in the communities we serve.

UHUK Member Organisations

Suzy Layton Chief Executive FCMS

FCMS (NW) Ltd was established in 1994 as part of the original co-op movement. In 2017 they were named the lead provider in multiorganisational approach (collaboration not competition) in the delivery of 24 hour integrated care for the Blackpool, Fylde and Wyre areas, covering a population of 330,000; including three Urgent Treatment Centre’s, Out of Hours service, GP Extended Access Services, Care Coordination, Primary Care Streaming, DVT and Community based Wound Care Services.

During 2015 they expanded into the Yorkshire area where FCMS runs an out of hours service, a co-located Urgent Treatment Centre, a Same Day Health Centre as well as an ECP Visiting service across a further 330,000 population in Doncaster. More recently, they have partnered with the local GP Federation to develop and provide GP Extended Access Services there also.

FCMS became part of the NHS 111 pilot in the North West in 2011 and provided full blown 111 services until March 21st 2013 and are now part of the North West 111 provision in a subcontract with NWAS.

They have been providing Dental Services for over 12 years and during 2017 won Pan Lancashire Unscheduled Care Dental Call Handling, providing triage and appointment booking for all urgent dental care across the county.

In April 2015 they merged with two other companies that they are part of to provide community diagnostics across the North West, an ACS wide Special Allocations Scheme, GP Out of Hours and a Community UTC in Lancashire North, as well as a Minor Injuries Unit in East Lancashire.

www.fcms-nw.co.uk

Ally Fisk Chief Executive FedBucks

FedBucks is a Buckinghamshire-based GP Federation, and is a member organisation of the Buckinghamshire Integrated Care Partnership (Bucks ICP), alongside Buckinghamshire Healthcare NHS Trust, Oxford Health NHS Foundation Trust, South Central Ambulance Service NHS Foundation Trust, NHS Buckinghamshire CCG, Buckinghamshire County Council and Medicas.

From April 2018, FedBucks has been working with its partners in Acute Care, Ambulance, Mental Health and NHS 111 services to deliver an integrated 24/7 Primary Care service for Buckinghamshire. This includes an Urgent Treatment Centre operating from Wycombe Hospital, and a local GP-led GP OOHs service operating from Primary Care Centres based in Amersham, Aylesbury, Buckingham and High Wycombe.

www.fedbucks.co.uk

UHUK Member Organisations

Andrew Catto Chief Executive IC24

IC24 has been at the forefront of Primary Care service provision and innovation since the early 1990’s. We’ve grown from a small group of GP cooperatives to a social enterprise organisation serving over six million patients.

Our purpose is to provide responsive, safe, high quality urgent health care to ensure our patients live their lives to the full. We place a strong ethos on creating an inclusive and supportive working environment for our people to in turn help them provide the best possible service to our patients when they contact us for help.

We are innovative in our approach to using technology. In 2022 we were finalists in the HSJ Partnership Awards for our industry-leading approach to the use of speech analytics in the NHS 111 service. Through our decades of experience in providing urgent care services, our subsidiary, CLEO Systems, is leading digital transformation in urgent, emergency and outpatient care through the development of innovative clinical systems for use within the health service.

www.ic24.org.uk

Jan Randall Chief Executive Kernow Health CIC

Established in May 2011 by a group of Cornwall Practices, Kernow Health are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Children’s Eating Disorder Service and Cornwall Training Hub [formally CEPN].

These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again, with the intention of supporting GP practices across Cornwall.

The principal activity of the company is a social enterprise focused on securing the future of Cornish General Practice. As a Community Interest Company, we will use our resources to improve healthcare in the communities we serve.

Covering the whole of Cornwall, with a resident population of 565,000, KHCIC has developed into a trusted healthcare system partner.

www.kernowhealthcic.org.uk

UHUK Member Organisations

Tessa Harvey Chief Executive LCW

London Central and West (LCW) started in 1994 as a local GP co-operative, and has evolved into one of London's largest and most successful providers of integrated urgent care services covering a population of about 3.7 million. In 2014, LCW became a Certified Social Enterprise/Community Benefit Society and invests any surplus in delivering and improving services to patients.

LCW was the first London provider to go live with a 24/7 Integrated Urgent Care service covering North Central London.

We have increased our skill mix of clinicians to include GPs, Advanced Nurse Practitioners, Nurses, Paramedics, and Pharmacists, ably supported by our expanded non-clinical support teams.

We work in partnership with Commissioners, Acute and Community Trusts, GP Federations, PCNs and other health and social care organisations in the development of services, including:

 North West London IUC from November 2020 in partnership with the London Ambulance Service and PPG: this includes a 24/7 Clinical Assessment Service run jointly with PPG

 Two Urgent Treatment Centres (UTC) located at Charing Cross and Hammersmith hospitals with a co-located GP practice of 10k patients

 Inner North West London Single Point of Referral for the Community Independence Team

 Care home / telemedicine service delivering an enhanced response to 140 care homes in North West London.

www.lcwucc.com

Helen Carr Chief Executive LCD

Local Care Direct (LCD) are a Social Enterprise that was established in 2004 by local GPs in West Yorkshire and deliver Healthcare services across Yorkshire and the Humber. We provide both urgent Medical and Dental Services and support the delivery of Primary Care services at scale to our Health and Social Care partners across Yorkshire and the Humber.

At Local Care Direct we provide bespoke services to transform the regional and national deliverables to local patient and provider needs.

www.localcaredirect.org

UHUK Member Organisations

Michaela Buck Chief Executive Mastercall

Mastercall Healthcare provides a range of innovative ‘out of hospital’ urgent and unscheduled primary care service, with the out-of-hours service covering 100 GP practices and a patient population of c540,000. They have a GP-led walk-in centre which contains a registered practice and patient list of c3500.

In collaboration with the North West Ambulance Service they deliver the ‘Pathfinder Alternative Transfer to Hospital’ service. They also provide a Community IV Therapy Service across Stockport, Heywood, Middleton, Rochdale and Bury which is unique in its provision of Mid and Pic line incision and management. They also provide dental helpline services across Greater Manchester, Cheshire, Warrington Wirral and Merseyside covering a population of c3million.

Their high performance and commitment to clinical governance has been recognised with a number of National awards. They are also the first UHUK member and ‘out-of-hours’ provider in the Country to have been awarded with the Daisy Award for Dignity in Care.

www.mastercall.org.uk

Angela SbardellaWalton Interim Chief Executive NEMS

NEMS Community Benefit Services Limited (NEMS CBS) is a 'not-for-profit' company that holds contracts to deliver NHS services on behalf of our commissioners, NHS Nottingham City and NHS Nottinghamshire South Clinical Commissioning Groups.

As a 'not for profit' company, they do not pay money to shareholders and any surplus is reinvested to improve services to patients in the Nottingham area with the agreement of our commissioners.

NEMS services are provided by local people so their GPs, nurses and other staff understand how the local healthcare system works in the Nottingham area.

They are committed to the NHS Values, as set out in the ‘NHS Constitution'. www.nems.org.uk

UHUK Member Organisations

Liam Quinn Chief Executive Northdoc Medical Services

Northdoc Medical Services CLG are part of D-Doc which is the GP OOHs service covering the majority of the population of north Dublin city and county. This covers a population of 550,000. It started operations in 2006.

The service depends on the voluntary participation of 250 experienced local GPs. Northdoc operate in collaboration with the Irish Health Service Executive (HSE) and operates from five centres. Three cars provide a home visit service. Ninety five per cent of the GP sessions up to midnight are covered by local general practitioners. The service receives about 90K contacts per annum.

Northdoc Medical Services CLG joined the ranks of international organisations to be awarded the Social Enterprise Mark in May 2016. The Social Enterprise Mark is the only globally available, independent accreditation for genuine social enterprises.

Our latest External audit by MPS (Medical Protection Society) has rated us in the first quartile of OOH services in the U.K and Ireland.

Northdoc operate across North Dublin and are committed to ensuring that people who are eligible for free health care, especially those in areas of social depravation are able to access quality GP care in the out of hours setting.

www.northdoc.ie

Felicity Greene Chief Executive North Hampshire Urgent Care

North Hampshire Urgent Care (NHUC) as part of the system wide IUC provides the clinical assessment service and out of hours primary care services for a population of 538,000 residing in North Hampshire, North East Hampshire, Farnham, Surrey Heath and part of East Berkshire, including supporting our local community hospitals.

NHUC was rated Good by the CQC in 2017 and handles 75,000 contacts annually.

The IUC is a partnership between South Central Ambulance service FT (SCAS), NHUC and Partnering Health Limited (PHL)

Additionally, NHUC provides Improved Access to Psychological Therapies for North East Hampshire and Farnham.

From September 2019 NHUC took over a challenged GP practice in Basingstoke.

NHUC benefits from having strong engagement among the local GPs who still make up 95% of the GP rota. Nurses make up 20% of the clinical workforce and provide triage and face to face consultations, along with our Pharmacists and Paramedics. With a focus on quality, education, clinical support and keeping ourselves patient centred NHUC is proud of the service it provides and lives its values – Safe, Honest, Open, Effective, Supportive, “In your SHOES”

www.nhuc.co.uk

UHUK Member Organisations

Steve Rubery Chief Executive PELC

The Partnership of East London Co-operatives (PELC) delivers a range of high-quality primary and urgent care services to North East London. As well as managing a successful, long-standing out-of-hour service for 1.1 million patients, we have implemented an effective subcontract infrastructure to deliver a 111 call centre -resulting in improved performance and a more refined customer journey. PELC also play an extensive role in supporting and improving A&E Depts. and Urgent Treatment Centres (UTCs).

We have some of the highest utilisation rates at one of the busiest emergency departments in the country. Additionally, we are developing a new urgent treatment centre model at the front door of the ED in order to administer the appropriate care to patients in a more timely and effective manner.

Our GP and wellness services have also been integrated into HMP Chelmsford. There, we are not only improving the day-to-day life of prisoners, but also giving GPs an opportunity to enhance their clinical skills by engaging in prison healthcare.

We champion effective process, positive workplace environment and innovation in order to deliver the best possible results for our patients.

www.pelc.nhs.uk

Dave Horsfield Chief Executive Primary Care 24

Primary Care 24 delivers a range of urgent and primary care services across Merseyside. Based in Liverpool, we provide patient services around the clock. Our established GP out-of-hours service has adapted well to the new integrated urgent care requirements and continues to evolve as a high quality, multi-disciplinary service. At PC24 we deliver daytime general practice, GP streaming in three acute hospitals, care to asylum seekers as well as GP OOH work and extended access programmes. Our geographical footprint extends across 5 Merseyside boroughs.

Our mission is to deliver safe, caring and effective services to all our patients. As a social enterprise, we balance social purpose with an enterprising approach to delivering health care.

Collaboration and quality and are at the heart of what we do, and we seek to make continuous improvements through listening, learning and supporting our staff to give the best patient care possible.

www.primarycare24.org.uk

UHUK Member Organisations

Dr Dawood Anwar Interim Chief Executive SPCT

Salford Primary Care Together are responsible for driving forward collaboration and supporting the local practices to pool their services, staff and resources so that all GP practices in the neighbourhood are strengthened and improved. This also means connecting general practice with other professionals and support in local neighbourhoods, such as district nurses, social workers, mental health workers, voluntary organisations and local community groups.

This means people will have better access to the advice, expertise and support they need to be as independent as they can, with the opportunity to see a wider range of health professionals and access the full range of activities in their area. Local people will require fewer hospital admissions and visits as there will be more skills and support available within the community they live.

In addition to our work with GP practices, we directly provide primary care services, including the Ordsall and Claremont Primary Care Diagnostic Unit and the Salford Wide Extended Access Pilot.

We are a Community Interest Company, which means we exist to improve the health and wellbeing of Salford people and all our resources will be dedicated to doing that.

www.spctogether.co.uk

Steven Pink Chief Executive SELDOC

SELDOC Healthcare - We’ve been getting people better for nearly 25 years and we are never going to stop. We deliver healthcare services to more than 2 million patients in primary care and play a vital role in local healthcare systems. We were established in 1996 and made a commitment to work to improve the quality of care to local patients. Since then, we have grown into new areas including urgent care, clinical support for emergency services and medical care at home. Patients access our services either directly or through NHS 111 as part of local Integrated Urgent Care provision. In addition, we support patients to stay well at home rather than needing a hospital stay and offer a range of services for GP practices including telephony, home visits and remote GP appointments.

We work closely with local GP surgeries, NHS commissioners, partner organisations and other healthcare professionals and have built a reputation as being a fantastic, operationally smart healthcare services provider. Our core purpose is to deliver local healthcare you can trust – we care about our patients’ healthcare and our values underpin everything we do.

www.seldoc.co.uk

UHUK Member Organisations

Dan Robinson Chief Executive Shropdoc

Shropshire Doctors Cooperative Ltd (Shropdoc) is a not-for-profit company established in 1996. It provides a range of services to 600,000 patients throughout the whole of Shropshire, Telford & Wrekin and Powys and deals with over 200,000 calls and over 50,000 patients per year. The range of services provided by Shropdoc means they are operational, in various forms, 24/7 365 days a year and now includes North Wales and Staffordshire.

The core of their services remain the GP Out-of-hours service but planned diversification means they also deliver Care Coordination (SPA) to Powys, Shropshire and Staffordshire, telephony Physiotherapy triage, 24/7 Oncology helpline to Lancashire and Shropshire, patient appointment booking, daytime clinical triage, and various workforce initiatives including Urgent Care Practitioners who are being deployed in-hours to Practices not just OOH. Shropdoc has a subsidiary organisation called Caradoc which provides some non-core services, including a successful purchasing consortium which has also now extended to benefit UHUK members.

Shropdoc received an 'Outstanding' rating from the CQC in 2017. www.shropdoc.org.uk

David Pannell Chief Executive Suffolk GP Fed CIC

Suffolk GP Federation CIC is a not-for-profit Federation owned by 58 GP practices. As well as supporting its members it provides a suite of services including Out of Hours, ED streaming and Extended Access in Suffolk.

The Federation also directly manages a GP surgery and provides a portfolio of community services.

The Federation was established to enable primary care to ‘work at scale’. We do this by:

 Facilitating practices working together in an open, democratic and transparent way

 Addressing issues which are optimally solved by collaboration (rather than by individual practices)

Providing a management infrastructure, skills and expertise that an individual practice would find uneconomic to employ.

www.suffolkfed.org.uk

Deborah Ward Chief Executive WUC

Western Urgent Care (WUC) provides GP OOH services across the WHSCT area which covers the counties of Derry, Tyrone and Fermanagh. We cover a range of urban and rural areas across five clinical bases and for a population of approximately 300,000 patients. This will include a small number of patients from the Republic of Ireland living along the border areas.

We also provide GP OOH support for a small number of hospices and palliative care wards within the local area. This work compliments the Marie Curie Service we host providing Nurses to patients on the Palliative Care Pathway during the out of hours period.

UHUK Strategy

UHUK undertook a rebranding exercise in 2022, resulting in a new logo, colour palette and website. This brought us up-to-date and in line with the new strategy and vision for the future.

www.uhuk.co.uk

For more information contact: Hazel Harrison

Business Manager UHUK hazel.harrison3@nhs.net

Tel: 07841 337631

Follow @UrgentHealthUK for updates.

UHUK on LinkedIn

UHUK Members Contact Directory

NHS 111 Wales

Gwent OOH

Vantage Point House

Ty Coch Way

Cwmbran Torfaen Wales NP44 7HF

Richard Bowen

National Programme Director Tel: 07795 491210 richard.bowen@wales.nhs.uk

Cumbria Health

Capital Building Hilltop Heights London Road Carlisle CA1 2NS

Susan Blakemore

Chief Executive Tel: 01228 608204 susan.blakemore@cumbriahealth.nhs .uk

EBPC OOH

Inspired Easthampstead Road Bracknell RG12 1YQ

Matt Widdows

Interim Chief Executive Tel: 07512 307382 Matt.widdows@ebpc.nhs.uk

IC24

Kingston House The Long Barrow Ashford KENT TN24 0GP

Dr Andrew Catto

Chief Executive Tel: 07793 000083 Andrew.Catto@IC24.NHS.uk

Badger

Badger House 121 Glover Street Birmingham B9 4EY

Dr Waqar Azmi OBE

Chief Executive Tel: 0121 766 2101

Waqar.Azmi@badger.nhs.uk

Dalriada Urgent Care Ltd

20 Larne Road Link

Ballymena Co Antrim Northern Ireland BT42 3GA

Ann Convery Chief Executive Tel: 0282 5663502 ann.convery@duc.hscni.net

FedBucks GP Federation Unit D1, Regents Park Summerleys Road Princes Risborough Buckinghamshire HP27 9LE

Ally Fisk Chief Executive Tel: 01494 412525 ally.fisk@nhs.net

Kernow Health CIC 1st Floor, Cudmore House Oak Lane Truro Cornwall TR1 3LP

Jan Randall Chief Executive Tel: 01872 222400 jan.randall@nhs.net

BrisDoc Healthcare Services Unit 21

Osprey Court Hawkfield Business Park Whitchurch Bristol, BS14 0BB

Nigel Gazzard

Managing Director Tel: 07903 857557 nigel.gazzard@brisdoc.org

DHU Health Care

No 2 Roundhouse Road

Pride Park Derby DE24 8JE

Stephen Bateman Chief Executive Tel: 0300 100 0404 Stephen.Bateman@DHUHealthCare.n hs.uk

FCMS (NW) Ltd

First Floor, Newfield House Vicarage Lane Blackpool, Lancashire FY4 4EW

Suzy Layton Chief Executive Tel: 01253 951900 suzy.layton@fcms.nhs.uk

Local Care Direct (LCD) Unit 2, Longbow Close Bradley Road Pennine Business Park Huddersfield HD2 1GQ

Helen Carr

Chief Executive Tel: 01484 487262 Helen.carr@lcdwestyorks.org.uk

UHUK Members Contact Directory

London Central & West (LCW) St. Charles Centre for Health and Wellbeing Exmoor Street London W10 6DZ

Tessa Harvey Chief Executive Tel: 0300 0339 898 tessa.harvey1@nhs.net

Northdoc Medical Services CLG Unit 211, The Capel Building Mary's Abbey Dublin 7

Liam Quinn Chief Executive Tel: +353 1 8727438 liam.quinn@northdoc.ie

Primary Care 24 (PC24) 4-6 Enterprise Way, Wavertree Technology Park, Liverpool, L13 1FB

Dave Horsfield Chief Executive Dave.Horsfield@pc24.nhs.uk Admin: 0151 254 2553

Shropshire Doctors’ Co-operative Ltd Unit A 3 Longbow Close Shrewsbury SY1 3GZ

Dan Robinson Chief Executive Tel: 01743 454900 dan.robinson@nhs.net

Mastercall Healthcare International House Pepper Road Hazel Grove Stockport SK7 5BW

Michaela Buck

Chief Executive Tel: 0161 476 7004 ext: 2119 michaela.buck@nhs.net

North Hampshire Urgent Care The Meads Business Centre 19 Kingsmead Farnborough GU14 7SR

Felicity Greene Chief Executive Tel: 01252 533583 felicity.greene@nhs.net

Salford Primary Care Together (SPCT) 3rd Floor, 2 City Approach Albert Street Eccles Manchester M30 0BL

Dr Dawood Anwar

Interim Chief Executive Tel: 0161 983 0560 Dawood.anwar@nhs.net

Suffolk GP Federation

Riverside Clinic 2 Landseer Road Ipswich IP3 0AZ

David Pannell Chief Executive david.pannell@suffolkfed.org.uk

NEMS CBS Head Office Platform One Station Street, Nottingham NG2 3AJ

Angela Sbardella-Walton Interim Chief Executive Tel: 0115 846 2395 Angela.sbardella@nhs.net

Partnership of East London Cooperatives (PELC) Unit 3, Bourne Court, Southend Road, Woodford London, IG8 8HD

Steve Rubery Chief Executive Tel: 0208 911 1130 ext. 1132 steve.rubery@nhs.net

SELDOC Hanover House 76 Coombe Road Kingston upon Thames KT2 7AZ

Steven Pink Chief Executive Tel: 0208 619 1278 Steven.pink02@nhs.net

Western Urgent Care Unit 2b 10 Northland Road Derry Northern Ireland BT48 7JD

Deborah Ward DeborahM.Ward@WesternTrust.hscn i.net

Organisation Name

Badger Dr Waqar Azmi

BrisDoc Nigel Gazzard

Bringing Urgent and Integrated Healthcare Providers Together Through Social Enterprise

Delegate List

Job Title

Chief Executive Waqar.azmi@badger.nhs.uk

Managing Director (& UHUK NED) nigel.gazzard@brisdoc.org

BrisDoc Jonathan Pearce Incoming CEO

CHL Susan Blakemore Chief Executive susan.blakemore@cumbriahealth.nhs.uk

CHL Sarah Taylor-Howe Associate Commercial Director sarah.taylorhowe@cumbriahealth.nhs.uk

Dalriada Ann Convery Chief Executive Ann.Convery@duc.hscni.net

Dalriada Sarah Melaugh sarah.melaugh@duc.hscni.net

DHU Stephen Bateman Chief Executive (& UHUK NED) stephen.bateman@dhuhealthcare.nhs.uk

EBPC Patrick Rogan Director patrick.rogan@nhs.net

EBPC Matt Widdows Interim COO Matt.Widdows@ebpc.nhs.uk

FedBucks Ally Fisk HR Director ally.fisk@nhs.net

IC24 David Brown Chief Information Officer david.brown@ic24.nhs.uk

LCW UCC Tessa Harvey Chief Executive tessa.harvey@nhs.net

LCW UCC Karen Nutt Deputy Chief Executive karen.nutt@nhs.net

Mastercall Michaela Buck Chief Executive michaela.buck@nhs.net

Mastercall Tim Davison Director of Operations, Strategy and Transformation tdavison@nhs.net

NEMS Angela SbardellaWalton Director of Operations angela.sbardella@nhs.net

NEMS Lucy Dadge Incoming CEO lucy.dadge@nhs.net

NHUC Felicity Greene Chief Executive felicity.greene@nhs.net

PC24 Hazel Locker Finance Director Hazel.Locker@pc24.nhs.uk

PC24 Steve Evans Director of Operations and Digital steve.evans@pc24.nhs.uk

PELC Steve Rubery CEO s.rubery@nhs.net

SPCT Dr Dawood Anwar Interim Chief Executive/Medical Director dawood.anwar@nhs.net

SELDOC Steven Pink Chief Executive steven.pink02@nhs.net

Suffolk GP Fed David Pannell Chief Executive david.pannell@suffolkfed.org.uk

UHUK Simon Abrams Chair simon.abrams@nhs.net

UHUK Conor Burke Chief Executive conor.burke6@nhs.net

UHUK Hazel Harrison Business Manager hazel.harrison2@nhs.net

UHUK Sarah Fletcher Business Coordinator sarah.fletcher13@nhs.net

UHUK Tonia Culpin Partnerships Director tonia.culpin@nhs.net

UHUK Sharon Clifton Comms Manager communications@uhuk.co.uk

UHUK Sachin Mistry UHUK Intern sachin.mistry1@yahoo.com

Facilitator/Speakers:

Ambito Partners Jacqui Fairbrass

Bringing Urgent and Integrated Healthcare Providers Together Through Social Enterprise

Delegate List

Leadership Coach, Facilitator and Trainer Jacqui@fieldsoflearning.com

Ambito Partners John Fairbrass Managing Director John@fieldsoflearning.com

Ambito Partners Kim Foster People Director, Coach and Facilitator kim@fieldsoflearning.com

Social Enterprise Jonathan Bland Managing Director jonathan.bland@socialbusinessint.com

Diversity and Ability Atif Choudhury CEO atif@diversityandability.com

Diversity and Ability Raphael Von Koettlitz Director of Communications amy@diversityandability.com

We Are Digital Matt Adam CEO We Are Digital/UHUK NED matt@wearegroup.com

Support:

MProve Sam Alsop-Hall Chief Executive sam@m-prove.io

Clive Henry Group Liam Littlewood Head of Creative & Design LLittlewood@clivehenrygroup.com

Sponsors:

Advanced Ric Thompson

Senior Vice President ric.thompson@oneadvanced.com

Advanced Sean Foster Sales Manager for Urgent & Unplanned Care Sean.foster@oneadvanced.com

Advanced Nicole Kayode VP Product - Health & Care nicole.kayode@oneadvanced.com

Regulatory Solutions Bernard Seymour Director Bernard@regulatorysolution.co.uk

Evaluation Form

Please complete the event evaluation online: https://www.smartsurvey.co.uk/s/CEO2024/