SECTION 3
Client Surveys Client Satisfaction with CAPS Services The Individual Counseling Evaluation (ICE) assesses a client’s experience of CAPS services, with a focus on their perceptions of individual counseling. Any student that received one or more sessions after their initial
assessment were eligible to participate. All responses were anonymous and confidential. ICE results are reported in the following percentages of clients agreed or strongly agreed to the statements.
Surveyed Clients 99.0%
96.0%
95.0%
said “CAPS has a welcoming environment.”
said “CAPS helped me feel better about myself.”
said “CAPS helped me learn how to cope better with my concerns.”
99.5%
96.0%
89.0%
said “CAPS is a place I would return if I felt it was needed.”
said “Individual counseling services were very effective and helpful overall.”
said “CAPS helped or will help my academic performance, directly or indirectly.”
93.0%
99.6%
99.0%
said “CAPS made it easier for me to remain enrolled at UCF.”
would “refer a friend” to CAPS.
said “CAPS was a necessary service at UCF.”
Surveys imply that students have a high satisfaction rate with our services and see the benefit of these services for the greater UCF community. 13