Disruptive business leaders like Jeff Bezos and Elon Musk have transformed businesses, industries, and entire communities while creating a great fortune for themselves, their investors, their employees, and millions of other people.
“The 10 Most Disruptive Business Leaders to Watch in 2022” are those who know how to disrupt their own frames of reference and unproductive mindsets. This helps them in sharpening their focus, enhance their capacity for innovation, and maintain an advantage over potential rivals.
Experienced leaders who not only welcome change but thrive in it are driving innovation and transformation with their tireless efforts. They enjoy breaking the rules and stunning people by making courageous moves that transform their business and industry. Some of the most astounding concepts have been successfully translated from paper to reality.
Changing how people think and work is difficult, and it always takes longer than one thinks. These business leaders pushed too hard, made decisions too quickly and intimidated people with their hard-charging approach throughout their journey to change the company, industry and the world. They have been crafting opportunities as fearless combatants embracing innovation and excellence. The Tycoon Success team is privileged to honour the spirit of the change these leaders celebrate by providing a platform for these stories created by our editors. We've made an effort to delve deeper into their success stories in order to comprehend how some of the disruptive leaders got to where they are now, showed their leadership skills, and started revolutions.
We have gone to great lengths to cover every story to honour the spirit of the innovation these leaders have and share their success stories with you. We are proud to evolve alongside the disruptive leaders and their solidarity.
The editorial team at Tycoon Success really hopes you like reading and that you will share your insightful ideas with us. We would love to hear from you, and your opinion supports us in developing topics that are most important to you.
We sincerely hope that you will find our efforts valuable and help us with your insightful suggestions.
Luis Guardado is a highly engaged professional with over a decade of proven experience leading several Project Management Offices across the Americas, serving in different multinationals like HSBC, United Nations, and OneLink.
Presently Luis is serving as the Vice President of PMO and Solutioning for the Americas region at Webhelp™, supporting its Corporate Strategy Design and assuring a flawless execution of the Regional Strategic Portfolio, and leading the Pre-sales, Business Development, Solutioning, and Digital Transformation endeavors.
In 2021, he was recognized and awarded the ‘Best PMO of the Americas’ by PMOGA™, ‘Best Project Manager of the Americas’ by CCW™, and “Best PMO in LATAM” by BRPO™. Later in 2022, PMOGA™ recognized him as one of the ‘Top PMO Leaders of the Year”.
A Master in Business Administration, Innovation, and Finance, Luis is also an international speaker and university teacher providing Strategy, Portfolio and Project Management, Business Development, Design Thinking, Leadership, and Neurosemantic lectures.
As a veteran business leader, Luis represents several boards in educational institutions and NGOs dedicated to promoting knowledge-sharing entrepreneurial efforts and social assistance to communities in need.
Alongside its game-changing culture, Webhelp brings a full portfolio of services, focusing on BPO, and automation, thriving for conversations & development of self-service to digitally reduce effort and drive customer autonomy, positioning self-service, chatbots, and voice bots. The organization also connects channels and systems for seamless, digital customer journeys anytime, anywhere, with the help of omnichannel, messaging, video chat, and platform integration. Webhelp is focused on bot interactions and customer experience efficiency to provide quicker and personalized experiences, introducing machine translation, voice transformation, RPAs, and email automation.
Since its inception in 2000, Webhelp has been a pioneer in innovation. It envisions a process as an infinite loop, which goes from the design of the
solution to the evolution. This holistic approach ensures a never-ending process that causes massive disruption and proposes evolutionary and innovative solutions for its clients. The pandemic accelerated these processes throughout the company. For one of its major clients, Webhelp rewrote its path in digital transformation, which moved its interactions to up to 50% digital. This eventually helped to achieve overwhelming results, like a 34% improvement in First Call Resolution and reducing their cost per interaction by more than 67% and approximately 15% of the overall billing.
With a talented management team, Webhelp is a people-first company. It has several talented professionals leading change, managing the end-to-end process, and approaching this experience coherently with the overall user experience.
While having new programs and onboarding new clients, Luis and his team map the potential opportunities presented, and they sit with their clients and set the expectation moving forward in their partnership. Webhelp goes beyond the
Webhelp is pushing digital and self-service solutions while expanding its digital offerings and focusing on database management to improve business and customer intelligence as it moves beyond the traditional BPO and includes consulting, insights, and technology. A well-defined three-step strategy supports this. At first, Webhelp focuses on expanding its reach, which can expand its operations, offer a global footprint for its client base, and provide them with the best-shore solutions and alternative ways of working. Second, Webhelp transforms the core, increasing value creation with a transformation approach through technological, customer journey design, and data capabilities. And finally, it plans to extend its services and selectively develop other BPO services such as Content Moderation, Data Annotation, and B2B Sales, among others, to provide an end-to-end solution to its clients with a customer-centric focus.
Meet Mike Van Pelt, the founder of True Man Life Coaching and the host & creator of theTrue Man Podcast. Mike's passion and experience in coaching, guiding, and mentoring men have come from his earlier involvement in leading Christian men's groups, along with his own journey to redirect his life journey and achieve success. Mike brings over two decades of deep organizational expertise and thought leadership in account management, consulting, and leadership development. He has a B.A. degree in Business Leadership and a Master's degree in Public Administration (MPA) from the University of Arizona.
Known as the “Comeback Coach,” Mike founded True Man Life Coaching as a specialized coaching service to help others reach their maximum potential and achieve excellence. Mike's primary purpose in starting True Man Life Coaching was to assist men who have misinterpreted the directions of their lives. He believes men want success and satisfaction in each and every area of their lives and are looking for a roadmap of discovery back to their true minds and hearts. His goal is to become an instrument of guidance and healing to lift the heavy heart loads that many men carry with them every day.
Mike Van Pelt
Founder | True Man Life Coaching
Initially, Mike started his business as a business consultant, helping small businesses plan for success. However, during the Covid pandemic, he pivoted into men's life coaching, because it offered a much more personal way to walk alongside men and help them find their way in business and life.
Mike works mainly with men who are at the midpoint in their lives. He believes that this is a crucial time in a man's life because many have regrets or wounds from their past, and they are ready to move in a new direction. Often, they are looking to recover from these past wounds and are beginning to consider their legacy and how they want to make a positive impact. The greatest satisfaction Mike has is seeing the light come on in a client when he begins to understand his full potential.
Under Mike's leadership, True Man Life Coaching offers 1-on-1 coaching, small group coaching, and mastermind groups. It also provides coaching services to businesses and organizations looking to coach their employees from a Christian perspective.
Mike's ability to listen to what's on a man's heart and mind and help them process the outcome they want during the coaching process sets him apart from other coaches. While this might sound simple, in a world flooded with coaches, Mike seeks out the answers men already have inside them. He helps his clients reflect on and refocus their past experiences and find the answers they need to create a new roadmap.
Initially, Mike had to zero in on how to best connect with potential clients on the True Man Podcast. This podcast helps Mike reach his audience weekly and talk about topics that are important to men on their life journey.
The True Man Podcast has provided an excellent opportunity for Mike's potential clients and strategic partners to hear, know, like, and trust him before making a business decision to work together. Mike has also expanded this to a YouTube channel to further bolster his outreach.
Currently, Mike is working on his first book and planning for the first True Man Men's Summit in 2023. Along with his book and the summit, Mike is available to speak at any Christian or business event. In addition, Mike is a regular guest on other podcasts, speaks at business and professional conferences, and strategically partners with other leaders who share a similar passion and focus.
In addition to being a coach, Mike is happily married to Jill, his wife and best friend of 26 years. They are also proud parents of two talented teenagers. When not coaching, Mike enjoys spending time at one of many family activities or getting in a quick round of golf with friends.
“If you need help, raise your hand and ask for help. If you have good people around you, they will show up to help you. If they don’t, change the people around you.”
eet Arun Prasad, the CEO of Money Convey, a technology platform providing blockchain solutions for institutional and individual clients to meet their financial demands and provide new opportunities to maximize their potential. Money Convey is the Oracle Corporation for Web 3. It offers businesses access to its scalable, privacy-enabled layer 1 blockchain network. The blockchain network's value proposition lies in its architecture, which enables customization, scalability, and flexibility to deploy low-cost privacy-focussed blockchain applications.
Money Convey's blockchain infrastructure is designed to help institutions utilize their data most efficiently. It also helps to communicate quickly, solve interoperability problems, and manage digital identity.
As the organization's CEO, Arun brings his technical expertise to the table, enabling businesses to operate efficiently and validate data for their process movement. Arun completed his Master's
Mony Convey
degree from New York University in Industrial Engineering. During his time at NYU, he served as the president of the Tandon Consulting Club, which incubates students for consulting roles. As the club's President, Arun organized several corporate events and seminars, which kept him closer to students.
Before pursuing his Master's degree, Arun managed Priyaa Groups, his family's apparel business in India, which grew 10x and expanded to multiple new locations under his leadership. Now, as a New Yorker, Arun has his eyes set on helping institutional and individual clients with blockchain technology and founded Money Convey in 2022 to do that.
"My grandmother had Diabetes, and I have seen her go through various treatments all my years growing up. The issue is that the body learns to adapt to the medicines, and in conditions like Diabetes, the number of organs failing increases over time,"- Arun said. "Therefore, physicians need to work on new techniques and technology that could not solve a growing problem. That led me to a quest to find a better technique that could accommodate growing technology to solve new problems. Blockchain was the solution for the quest."
Arun came to the U.S. during the pandemic in September 2020. While the pandemic was terrible for most, it gave him a level playing field. "The Pandemic gave the opportunity for people to explore more technology and learn more about blockchain. The awareness towards the technology we offer has grown exponentially throughout the pandemic."- He said.
Online networking helped Arun as an entrepreneur as it allowed him to talk to experts through virtual meetups, which would not be possible in person. The pandemic also resulted in massive investments in the healthcare system, giving rise to startups that need Money Convey's technology. Presently the organization is working with several startups focused on providing a better solution for their users and helping them achieve groundbreaking solutions through its blockchain technology.
"I consider my team as my greatest achievement; building a team based completely out of New York and talent coming from prestigious universities is something that I feel is an achievement."- Arun stated.
Money Convey's business works on network effects. With one client, it can engage with other clients of theirs. Moreover, as the company focuses on data management, its network effect will be stronger due to the overall increase in data usage since the pandemic.
Though a startup, Money Convey maintains the standards of an established company in anything it does. The organization spends a lot of its resources on R&D, supporting and customizing tailor-made solutions for its clients. It has built an architecture that serves the needs of enterprises. Lastly, it has a strong management team with prior experience building and managing companies.
Being the founder of Money Convey, Arun is still working on developing the technology that helps businesses grow and thrive without long waiting times and errors while ensuring better security, accessibility, interoperability, and traceability.
Under Arun's leadership, Money Convey aspires to design a blockchain network that is deliberately cultivated so that these networks can forge connections across platforms, spread information, and spark collaborative actions. As a result, the organization can address sprawling issues in ways that none can accomplish.
eet Ivette Torres Carías, the Regional Business Development Manager at Webhelp Onelink, a premier partner in outsourced omnichannel customer experience services. Webhelp's primary purpose is to revolutionize the BPO industry through innovation, entrepreneurial spirit, and happiness culture, generating value for its associates, clients, and the community.
Founded in Paris, Webhelp is now located throughout Latin America, supporting some of the biggest brands spread across the U.S, Latin America, and Europe. Webhelp's values of happiness, leadership, engagement, innovation, excellence, and solidarity are the basis of which its employees approach their work and life.
Alongside its Game-Changing Culture, Webhelp brings a complete portfolio of services, focusing on BPO, automation, thriving for conversations, and development of self-service to reduce digital effort and drive customer autonomy, positioning self-service, chatbots, and voice bots. It also connects channels and systems for seamless, digital customer journeys anywhere, anytime. The firm utilizes omnichannel, messaging, video chat, and
Ivette Torres Carías
Regional Business Development Manager Webhelp
platform integration. Webhelp focuses on bot interactions and customer experience efficiency to help with quicker and more personalized experiences, introducing machine translation, voice transformation, RPAs, and email automation. Most importantly, Webhelp’s team learns from its customers' voices to improve quality and provide actionable insights using best-in-class monitoring, voice recording, transcription, speech, and analytics.
As a Business Engineer with a master's degree in Business Management, Ivette loves to learn, which has been a crucial part of her personal and professional life. Presently she is pursuing a degree in Theology and learning Portuguese as her third language. During the third year of her associate's degree, she liked the dynamic daily life of a project manager and decided to dedicate her life to project management.
"I have built my career in the business development field designing solutions and supporting the commercial process inside Webhelp, this year is my fifth anniversary, and I am happy with the path that I had the privilege to walk; I started as a project
manager in 2017 and based on the different opportunities and the support of my leaders and mentors I am now part of the leadership in our PMO."- Says Ivette.
Aside from her professional career, Ivette loves serving in several volunteering programs. Initially, she started volunteering in High School as a math teacher. Later she got an opportunity to work for a program in her local community where she could work with specially-abled people. Before that, Ivette hadn't had the necessary opportunity to interact with the community, which opened a new world for her. She discovered several different techniques to teach and learn.
Ivette now teaches them not only how to read and write but also math and other subjects, which can help them get a high-school diploma. Currently, she is also a part of a church program to reduce illiteracy among people with special abilities.
As a passionate team player, Ivette knows that her greatest accomplishment is a team effort. She says, "I have a team of 8 members that I am beyond proud of; seeing them grow, learn, and lead has been the most rewarding experience in my career so far."
Webhelp recruits talents at an entry-level level, and Ivette knows how they face their fears and build their voices. Her role is to support them and remind them what they can do. She doesn't take it as her accomplishment as when she was provided with the challenge of leading a team at a very young age; she also had doubts, fears, and second thoughts about it, but now she has realized that a bit of encouragement
has the most significant impact of all and it also helps put people on charge.
Ivette believes the pandemic bought a lot of opportunities for the BPO industry. The pandemic halted face-to-face interaction to a large extent, which escalated the need for remote assistance worldwide.
In life, there are good days and challenges; I invite you to create opportunities for the people around you and find something that fills your purpose in life. I always say that you can find a purpose by identifying one problem that annoys you the most and work each day until it is less of a problem and more of a solution.
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A lot of companies needed a solution to Customer Service, and others had to learn how to sell remotely, and on fortune, we had that portfolio of solutions."- Ivette states.
During the pandemic, Webhelp changed one of its major clients' path in digital transformation and moved their interaction to 50% digital. This eventually helped the company achieve brilliant results and reduce overall billing by 15%.
Webhelp is well known for its tailor-made services. Irrespective of the industry, product, or location, Webhelp has a solution to improve its customer's journey. Now with years of experience, the organization is ready to accommodate its services to a different reality.
Ivette believes that Webhelp's primary differentiator is its people. She says, "The culture, mindset, and vision we have as a company impact the services we provide."
Ivette still remembers her first day when she met someone at C-level who said, "we take care of you to be at 200% of your personal life so you can be 100% inside our company." At that point, she understood that the company's culture is entirely focused on its employees as a person, and the contributions they make to the company are secondary.
Webhelp is focusing on transitioning from traditional channels to digital and self-service platforms, including the human touch, as it wants to have a holistic approach. With offices in 8 countries, providing services to different regions, Webhelp will continue to develop other solutions and expand its service portfolios, such as Content Moderation, Data Annotation, and B2B Sales, among others, to provide an end-to-end solution to its clients with a customer-centric focus.
Logistics in general is a very overlooked and under appreciated industry. Without a properly functioning logistics industry, our supply chain would be inefficient, and we would not get all the goods we rely on for survival.
The cold supply chain is even more sensitive. When shipping perishable goods such as frozen or chilled food, pharmaceuticals or electronics the temperature and humidity within the shipping container need to be held at certain levels and monitored throughout the time the shipment is in transit. If the refrigeration unit within such a shipping container fails for some reason, and as a result the temperature within the container spike up, then by the end of the journey the contents inside the container will spoil or become unusable and destroyed.
For decades many shippers of such perishable goods have relied on freight forwarders to process and schedule such shipments for them. Processing such shipments can be a very frustrating, time consuming, unreliable and expensive ordeal; especially when these shipments are international rather than domestic. So, shippers opt to pay freight forwarders to deal with these headaches.
days and sometimes even weeks of constant phone calls, emails and even faxes. Rarely can a traditional freight forwarder provide real time information regarding a shipment’s GPS, temperature or humidity. If there is a problem with a shipment, then the traditional freight forwarders can do no more than simply convey the bad news to the shipper if and when they are notified of an issue. This industry is in dire need of technological advancement and automation.
As stated earlier, traditional freight forwarders rely on outdated technology such as fax machines for communication with the shippers. Traditional freight forwarders also are reliant on manual labor to process and schedule shipments. This leads to long processing times as well as inefficiencies. In recent years, there has been an influx of startups in the logistics industry. Real time tracking devices, API (Application Program Interface) and blockchain technology are just a few of the innovations that have come to market. These new tools have really helped take the logistics industry out of the dark ages and improve the efficiency and visibility and accountability of all shipments. Putting all these new tools under one roof to provide a much better shipping experience is what automated freight forwarders are doing.
The problem is that the traditional freight forwarding industry is old, outdated and technologically challenged. Freight forwarders are processing shipments today as they have for decades. To process one shipment can take hours,
By automating the entire processing and scheduling of an international shipment of perishable goods, the time it takes to process such shipments is reduced to as little as a few seconds. Having systems communicate via API rather than manual labor leads to a dramatic decrease of time and manpower required in the process. Shippers as well as vendors can opt to allocate labor from non-revenue generating positions in logistics to revenue generating positions in business development such as sales and marketing.
When shipping perishable goods overseas, there are many documents that need to accompany such shipments; bills of lading, United States Department of Agriculture (USDA) approved
Health Certificates, Certificates of Origin. Many times, these documents are misplaced, lost or damaged. A shipment cannot be released from the port of destination without such documents. If the documents are missing or inaccurate, then the shipment will not be released by the local authorities and this will lead to delays as well as warehousing expenses until the proper documents are presented to the local authorities. The blockchain technology solves these issues. Shippers simply upload the required documents and certificates for anyone on the blockchain to see and use.
As stated earlier, when shipping perishable goods, monitoring of temperature and humidity are extremely important. Tracking devices provide that information now in real time, as well as GPS of the shipment. Now shippers can know if and when there is an issue with a shipment and flag it at the port of destination upon arrival. As a result, the shipper can avoid any inconveniences with their customer.
Transship Corp is the first and only automated freight forwarding platform that is focused on international shipments of full container loads of perishable goods. All the automation that was mentioned above is what Transship has managed to develop and implement. The pandemic has opened many company’s eyes as they evaluate improving efficiencies in their supply chain. As a result, companies such as Tyson Meats, UNFI and Oatly have all approved Transship as a vendor. The automation and digitalization of freight forwarding is here and Transship is leading the way.
Automation of the freight forwarding industry is a natural progression. The business model of the traditional freight forwarders is based on manual labor. It would take a nearly impossible change of course for them to automate entirely. That is where startups are filling the void and revolutionizing how international shipments of perishable goods are processed and scheduled.
Back in the day the horse and buggy got you from one place to another. But how effective and efficient was the horse and buggy. Today people are driving Tesla’s. What happened to the horse and buggy? Their day has clearly passed. Same applies to the traditional and technologically challenged freight forwarders. These dinosaurs’ days have passed. It is time for shippers and vendors alike to enjoy the benefits of automated freight forwarding.
nfoldLabs is a revolutionary products and services company based in San Diego, California that promotes innovation and creativity, thus helping the company find easy solutions in solving daily life issues with technology. Our exclusive and innovative products, work culture, and enthusiastic team makes our customers crave to work with us. The organization was set up in 2015 by entrepreneurial and innovation leadership experts to bring creative solutions to the world.
For us, the future of technology means designing solutions that consider the wants and needs of customers and the market. Our team is focused on design, innovation, and strategic products and solutions to ensure a high level of success. With a clear grasp of what our clients want and a willingness to push the boundaries even further, we aim to provide a fantastic and proactive experience for them.
For our product development process, customer issues are the most important design factor for innovation. We've got a great group of people who bring out the best in each other and work together to provide high-quality solutions. Many satisfied customers have helped us expand over the years by providing excellent solutions that match their needs.
UnfoldLabs is there for you with its leading-edge state-of-the-art products. The company was founded with a mindset of strategic product development in the areas of mobile, cloud, and software platform technologies that are cutting edge. We focus on creating top products and solutions that are innovative with futuristic technologies, such as optimizing mobile devices, having your data protected, or printing precious moments.
Today, UnfoldLabs has become one of the leading technology companies in America and has receivedquite a few prestigious awards, as well as developed many creative products. We strive to deliver a proactive and amazing experience by understanding whatour customers exactly want. Our team focuses on providing positive customer experiences and excellent
communication to make product users and our customers happy.
UnfoldLabs’ employees and customers play an important role in every step of our journey. Our team is outstanding with creative ideas and takes a crucial role in the company’s long-standing success. We have an open culture where employees are free to express their innovative ideas.
MySecureME (innovative mobile device management solution), MyFamily (digital parenting platform), and SecureME (Android kiosk-mode launcher) are a few of the amazing and strategic products from UnfoldLabs that was implemented collaboratively by team and customers. Our solutions have received great and positive responses from customers at launch. One of our apps, unfoldQuotes (quotes app), surprised us by receiving a large number of downloads - nearly 10K within a month after launch.
Asokan Ashok: Leadership Towards Success
CEO Asokan Ashok strongly believes in “Great Learning Culture Always Builds a Great Company.” With that background and aspiration, the team is built for innovation, success, technology, strategic thinking, and empowerment. UnfoldLabs focuses on real-world user problems and then creates solutions that are simple, easy to access, and user-friendly. Continuous learning keeps the team updated with trends that helps in developing innovative products and solutions. The company culture comes into actuality when teams in the organization actively engage and collaborate.
