TALKDESK TRAINING & TESTING

The chart below highlights key Talkdesk capabilities that improve performance and will be covered in training on the followin g slides.

Feature Function

Auto Answer Connects users to callers within 2 seconds

Impact

Improved efficiency, lower average wait time and increased service level.

Agent Assist & Knowledge Management

Dispositions

Provides users with scripts and booking processes on the call screen.

Reduced training time, improved Speed to Resolution, and decreased handle time.

Users can identify the outcome of a phone call. Provides information that can be used to optimize business performance in real-time.

Live Dashboard

Custom-built dashboards displaying Call Center and Dispatch metrics.

Enables Supervisors to gain insight into Call Center and Dispatch performance in real-time

Single Pane of Glass

The Talkdesk Workspace App unifies all CX applications and information users need on one screen.

Increased efficiency and effectiveness.

Service Titan Integration

Custom API built to manually open the correct tenant and claim the green bubble in Service Titan. Accuracy and improved agent experience.

Studio Flow & IVR Identification, segmentation, and routing of callers to the appropriate user.

Increased First Contact Resolution and improved customer experience.