COMPATIBLE HEADSETS

Talkdesk uses softphones software through the app to connect users with customers, thus eliminating the need for physical desk phones.

To ensure optimal sound quality, please make sure all users have a compatible headset before Training & Testing. Recommend headsets are: ü Wired ü

Noise cancelling ü Have a 3.5mm jack (USB o.k.) ü Have a built-in microphone

Talkdesk Recommended Headsets Click the link below to view recommended headsets:

NOTE: Per Talkdesk, it is fundamental that headsets are not connected via Bluetooth (wireless connections) as they can fail or cause audio issues including missing speech or delays.

Talkdesk Knowledge Management is an internet-like searching system that provides users with answers to customers’ questions, scripts, and job booking instructions. Through Artificial Intelligence, Agent Assist will be able to provided recommendations to the user while on the phone with a customer.

The Talkdesk Implementation Team will input your initial Knowledge Management information. After Go -Live it will be the Supervisor’s/Manager’s responsibility to update, remove, or add information.

The following steps show how to setup a template in the Talkdesk Knowledgebase OneNote to add brand information, scripts, and job booking processes:

1. Click this link to access the OneNote: Talkdesk Knowledgebase

2. Click on any open Template (Example:OpenTemplate1)on the left-hand side of the screen. Right click and select "Rename Section" and click "OK"

3. A list of pages will show up to the right of the section. Each page contains a template.

4. Fill in the brand information that correlates with the title of each page.

5. Other brands sections are available to reference as an example.

Once all the brand information is in Talkdesk Knowledgebase OneNote, please send an email to demandhandlingteam@turnpointservices.com