Strategic Plan - 2021 Q2 Report

2020-2025 STRATEGIC PLAN 2ND QUARTER REPORT The 2020-2025 Strategic Plan Second Quarter Report provides an overview of the number of tasks completed within each action plan, by goal, to demonstrate the progress against what was scheduled to be completed between April 1, 2021 through June 30, 2021.

OVERALL PROGRESS FOR 2021 Q2 81%

52 out of 65 (81%) tasks completed in Q2

WATER AND ELECTRIC SUPPLY AND DISTRIBUTION 2ND QUARTER 2021 PROGRESS 86%

Goal One: Optimize Water and Power Assets to Increase Reliability and/or Decrease Costs (4.6 of 6 tasks completed - 77% progress to goal in Q2) Goal Two: Manage, Maintain, or Replace Water and Power Assets in the Most Cost

Effective Manner (5 of 5 tasks completed - 100% progress to goal in Q2) Goal Three: Implement Additional Water and Power Storage Projects to Increase

Reliability, Improve Water Quality, and/or Decrease Costs

(.25 of 1 tasks completed - 25% progress to goal in Q2) Goal Four: Proactively Leverage Regulatory, Legislative, and Technological

Opportunities to Best Serve Our Community Through Intentional Collaboration (3.85 of 4 tasks completed - 96% of progress to goal in Q2) Notable Q2 Accomplishment: Completion of August Feeder 5 and Rogers Feeder 2 Reconductor Projects Benefit to the District and Customers: Enhancement and maintenance to TID’s distribution system, through reconductor projects, will increase system reliability and help to prevent transmission system overload. In addition to improving the current-carrying characteristics, the August Feeder 5 project also significantly improved voltages at the end of the feeder. The Rogers Feeder 2 project delivers a complete back-feed solution in the Patterson area, specific to Feeder 3.

FINANCE AND RATES 2ND QUARTER 2021 PROGRESS 100%

Goal One: Enhance the Financial Health of the District

(4 of 4 tasks completed - 100% progress to goal in Q2) Goal Two: Enhance Financial Reporting (4 of 4 tasks completed - 100% progress to goal in Q2) Goal Three: Maintain Competitive Rates with Peer Groups

(2 of 2 tasks completed - 100% progress to goal in Q2) NOTABLE Q1 ACCOMPLISHMENT: Conducted In-depth Demonstrations of Proposed Enterprise Resource Planning (ERP) programs and Selected an Enterprise Resource Planning (ERP) Software Provider Based on RFP Award Process.

Benefit to the District and Customers: Being a good steward of the Districts’ finances is important to the District and its customers. The planned replacement of the District’s over 30 year old financial system will modernize its workflow management and provide enhanced reporting capabilities within Accounting, Accounts Payable, Inventory, Purchasing, Payroll, Human Resources, Fixed Assets and more.

WORKFORCE 2ND QUARTER 2021 PROGRESS 40%

Goal One: Attract, Develop, and Retain a Highly Skilled Workforce

(2 of 5 tasks completed - 40% progress to goal in Q2) Goal Two: Enhance Human Resources Processes, Procedures, and Systems

(No tasks to complete in Q2) NOTABLE Q2 ACCOMPLISHMENT: Launched the Development of the TID Leadership Model and Development of the TID Leadership Training Program.

Benefit to the District and Customers: A customized leadership development program will increase TID leaders’ capabilities to effectively drive business results for the District and its customers.

CUSTOMER SERVICE AND COMMUNITY RELATIONS 2ND QUARTER 2021 PROGRESS 71%

Goal One: Achieve Recognition for Transparency in TID’s Operations and Governance

(1 of 1 tasks completed - 100% progress to goal in Q2) Goal Two: Institute Assistance Programs that Address the Diverse Needs of TID Customers (1 of 1 tasks completed - 100% progress to goal in Q2) Goal Three: Increase Public Awareness of the Cores Services TID Provides as a

Community-Owned Utility

(5 of 5 tasks completed - 100% progress to goal in Q2) Goal Four: Increase Outreach, Expand Collaboration and Enhance Partnerships with

Customers, the Community and Associations

(5.95 of 10 tasks completed - 60% progress to goal in Q2) Goal Five: Increase Customer Participation in all TID Energy Programs

(1.25 of 3 tasks completed - 42% progress to goal in Q2) Goal Six:

Expand TID’s Customer Satisfaction Program (No tasks to complete in Q2)

NOTABLE Q2 ACCOMPLISHMENT: Launch TID’s Water and Power Podcast Benefit to the District and Customers: Keeping the community up-to-date with the latest happenings at TID is of great importance. The podcast highlights water and power news, features industry experts and provides timely insight to District operations. The podcast’s first episode received 87 downloads within the first week of release, which put TID’s premier show in the top 25% of all podcasts.

SAFETY 2ND QUARTER 2021 PROGRESS 82%

Goal One: Promote a Safety First Culture

(2.5 of 3 tasks completed - 83% progress to goal in Q2) Goal Two: Maintain a Comprehensive Emergency Management Program

(4.05 of 5 tasks completed - 81% progress to goal in Q2) NOTABLE Q2 ACCOMPLISHMENT: Developed the Draft Major Canal Break Incident Action Plan (IAP).

Benefit to the District and Customers: Incident Action Plans provide a road map that outlines training practices and operational response tactics that will guide the District in the event an incident occurs, as well as identifying incident mitigation strategies.

Maintaining the safety of its employees, customers and community is one of the District’s core values.

TECHNOLOGY 2ND QUARTER 2021 PROGRESS 100%

Goal One: Enhance the Customer Experience using Emerging Technologies

(3 of 3 tasks completed - 100% progress to goal in Q2) Goal Two: Develop Data Analytics for Data Driven Decision Making

(3 of 3 tasks completed - 100% progress to goal in Q2) Goal Three: Develop a Technology Roadmap

(No tasks to complete in Q2) NOTABLE Q2 ACCOMPLISHMENT: Secured a Vendor for the District’s Customer Self Service (CSS) System Following a Competitive RFP Process.

Benefit to the District and Customers: The CSS system will allow electric customers to more efficiently interact with TID through the use of enhanced technology. Identifying and securing a vendor was the first step in implementing the new technology.