RIGBY TAYLOR CENTENARY
Rigby Taylor celebrates 100 years and looks for continual improvement As Rigby Taylor this year celebrates its centenary anniversary and its position as one of the key players in the development, supply and support of turf care solutions to the UK’s sports and amenity sectors. Executive Chairman Chris Clark is adamant that all customers – at facilities of every size and of every kind – will in the future continue to benefit from the company’s ethos of continual improvement. “We will not be resting on our laurels as the company enters the next 100 years. We will always seek to offer effective turf solutions based on value-for-money products that are supported by a team of turf professionals who offer unrivalled turf care technical knowledge and expertise – all underpinned 50 | Turf Matters | JULY-AUGUST 2019
by superb levels of delivery and customer service,” explained Chris. “Irrelevant of the volume and frequency of the orders placed, every customer will always be treated similarly. Every customer is important, whether it’s a volunteer cricket groundsman who orders a few bags of grass seed each year or an elite stadium where, for example, we work together on integrated turf maintenance programmes with all the products and expertise that will entail. “Going forwards, the end result has always to be the same – firstclass products offered at the most cost-effective rates, delivered on time and backed up by a highlyexperienced, professional team.” In the eight years since he picked up the company reins and instigated
a number of strategic, across-theboard improvements – “not least by addressing the historical view that Rigby Taylor is a company that deals only with the ‘top-end’ of the market” – Chris reflects that the ‘hearts and minds’ process of the company ‘reinventing’ itself included a complete appraisal of the product range. “The industry [customers] have diverse needs; the demands of a village bowls club are different to those of, say, a Premier League ground. They will all have differing agronomic requirements and, of course, different budgets. What we had to do was to ensure we could provide highly effective solutions for all possible situations that would continually exceed our customers’ expectations – a one-stop shop for turf solutions, if you like.