AUSTRALIAN CONVEYANCER, Edition 17

FROM THE EDITOR / LEWIS PANTHER

Welcome to the first Australian Conveyancer Quarterly

As our industry is predominantly powered by female professionals, it is only natural that this 48-page autumn edition focuses on International Women’s Day. In fact, we are immensely proud sharing so many inspirational stories of passion, resilience and determination. At a time when conveyancing wrestles with a variety of issues - both large and small - their words of wisdom offer important lessons for the future.

With a Federal Election due before the end of May, we know added compliance burden and reforms loom large in the minds of virtually all of those across the sector. That – and a hard-to-predict property market – have a significant impact on the time and costs incurred by conveyancers.

Examining the consequences for the conveyancing landscape and looking for opportunities, is what the Australian Conveyancer is all about. We hope you enjoy.

PROPERTY INDUSTRY ELECTION WISHLIST Compliance, consultation, collaboration

AICNSW’s Chris Tyler says without Government assistance, the burdens facing conveyancers may be too onerous.

By LEIGH REINHOLD

As we approach a federal election, the industry needs more meaningful and proactive collaboration with government agencies, both on a national and state level, says Chris Tyler, the chief executive of Australian Institute of Conveyancers NSW Division (AICNSW).

Compliance with the federal government’s new anti-money laundering and counterterrorism financing (AML/CTF) legislation will add to the stress, increase workloads and hit the hip-pockets of Australian conveyancers and property lawyers, he says.

“The AML/CTF is probably going to add costs of $1000 per practice per year,” says Tyler, who also estimates the added compliance requirements could tack an extra hour onto a busy conveyancer’s day.

With conveyancers required to enrol with the Australian Transaction Reports and Analysis Centre (AUSTRAC) by March 31, 2026, and comply with the new legislation by July 1, 2026, Tyler says the extra compliance burdens could even force some conveyancers to shut up shop.

“What AUSTRAC has said is they’re going to create these starter programs for conveyancers – and other Tranche 2 businesses – because they recognise that a large proportion of conveyancing businesses, and indeed legal practices, in Australia are small,” Tyler says. “They’re oneperson operators.

“Under the AML legislation, a sole

>>

Chris Tyler, chief executive of Australian Institute of Conveyancers NSW Division.

Chris Tyler says the government can help conveyancers navigate new compliance by:

1Collaborating with conveyancers during the design phase of change.

2Supporting conveyancers during the implementation of change.

3Providing dedicated and experienced support after the change.

FROM PAGE 3

practitioner will have to register with AUSTRAC as a reporting entity.

“They’ll have to be the compliance manager of the program, they’ll have to administer the program, and they’ll have to ensure that it’s adhered to during the year.

“Then, every three years, that will be examined. I’ve spoken with some older conveyancers who say they won’t be in business past June 2026.”

Tyler says AUSTRAC has appointed external consultants to create the AML starter programs, “but the fact is the external consultants are not conveyancers and don’t sit in front of clients doing the conveyancing work”.

“Look, I’m not casting aspersions,” he says. “They may be legally qualified, but it’s so critical that they get people who are the actual practitioners to sit in on these consultations, and that they take notice of what we say.”

Meanwhile, from a state perspective, Tyler says AICNSW has held a meeting with the NSW government to discuss concerns about Revenue NSW.

“We talked about the quality of the support provided to practitioners by Revenue NSW and how they can better support our members,” says Tyler, who adds that the advice his members receive from Revenue NSW is often inconsistent – and often incorrect.

“I put it down to the fact that they don’t understand what conveyancers do and they don’t understand the importance of conveyancing as a service,” he says.

In what Tyler describes as an “absolute stuff up” by Revenue NSW, the AICNSW has needed to pay $9 million due to late-in-the-day compliance checking.

“When Revenue NSW introduced what’s called the ‘purchaser declaration’ back in 2016, they also introduced the Foreign Resident Transfer Duty Surcharge and then did nothing about it until 2021,” he says. “And then they started compliance checking and started checking people’s foreign residency status.

“Then they issued thousands and thousands of notifications. So, we’ve now paid out – on our professional indemnity insurance scheme – over $9 million.

“And then, when it was raised with Revenue NSW, they just said, ‘Oh, well, no, we believe the education was appropriate.’

“The Revenue NSW forms were deficient. They were ambiguous. But they don’t care. They just say, ‘No’. Computer says ‘no’.” n

AML the dominant issue for the industry

“It will require resourcing from our end but also cost.”

Nic Gould, managing director at Colwell Conveyancing Group.

By SAM McKEITH

Aleading Australian conveyancer says close collaboration between the industry and the next federal government is essential to assist the sector as it faces a landmark regulatory crackdown.

Nic Gould, managing director and principal lawyer at Colwell Conveyancing Group, said industry participants faced a big few years ahead as sweeping national anti-money laundering and counter-terrorism financing laws took effect.

Australia’s financial crime regulator, AUSTRAC, has previously warned it will not hesitate to pursue businesses that breach the new rules.

Gould said whichever party formed government by May, it was clear the AML/CTF changes would “have a huge impact on our industry in terms of impact on resourcing, on process, and how we roll out those changes as conveyancers”.

“I would like to see a close working relationship with the government as we roll those processes out. There’s no doubt they are a significant change to our industry and will require resourcing from our end but also cost,” he said.

Entities to be regulated from 2026, like

conveyancers, need to enrol with AUSTRAC from March 31, 2026, with some other obligations commencing in July.

Property industry insiders have said AUSTRAC is likely to have the property market, historically a target for money launderers, in its sights when the new regime takes effect. Referring to what the industry is looking for from the federal government on the issue, Gould said, “It’s about not just lumping the regulations on us but assisting us”.

“I don’t necessarily think they need to change it’s more about supporting us to roll those changes out,” he added.

“An increase in housing supply will mean an increase in land releases which means an increase in volume for conveyancers.”

NIC GOULD

While he did not advocate a change to the investment rules, he said it was important that the government assisted conveyancers to understand the changes.

“It’s an education piece for our team,” he said. “It’s also a change to our customers so it’s about looking at what it means for them, what does it mean for the advice that we give.”

Policy settings aside, Sharon Bae, the head of Australian financial services firm Artemis Finance, said market fundamentals looked positive for conveyancers in 2025.

“Most people seem to be gearing up to buy a property this year or at least putting a plan in place to do so, so we are organising pre-approvals to purchase homes and investment properties,” Bae said.

Freeing up more housing supply was also at the top of the Queensland-based conveyancer’s election wish list.

“An increase in housing supply will mean an increase in land releases which means an increase in volume for conveyancers,” he said.

The government’s changes to foreign ownership rules for existing houses was another area worthy of action, according to Gould.

Likely further rate cuts from the Reserve Bank, which trimmed the official cash rate by 25 basis points on February 18, would also boost the industry, along with slated changes to how banks treated HECS debts, she said. “It will definitely increase demand,” she said. n

AML is the focus of The Interview.

Page 36

Construction workforce, skills shortages must be addressed

By SAM McKEITH

The next federal government must roll out a national approach to fix a skills shortage in construction stymying building activity, a property industry group and engineering firm said.

Leading construction bodies are urging the government to alter its approach to skilled migration in order to ship in more migrants to ease a crippling shortage of tradespeople.

The Master Builders Association, which represents 1.35 million workers in 445,000 building and construction businesses, launched a forceful campaign in late February.

The powerful peak body is targeting seats where it believes politicians need to take notice of the problems facing the sector.

It has also released a scorecard on how major parties are performing against the housing solutions checklist.

Master Builders Australia chief executive Denita Wawn said, “We know a lack of supply is causing the housing crisis. While it’s been decades in the making, Australians rightfully expect it to be solved today.

“What kind of Australia are we building if we can’t even provide adequate housing options for people now?

“Builders and tradies are frustrated. We can’t keep tinkering at the edges, focusing on demand levers that do nothing to solve the problem and dragging our feet on delivering existing supply constraint commitments. We need action on the ground now.

“Policies must be supply focused by bringing down construction costs, boosting productivity and ensuring land is shovel ready.”

Luke Sheehy, managing director of DC Partnership, a Sydney-based building regulatory engineering consultancy, said TAFE needed to be at the forefront of any nationwide overhaul on the issue after the election.

“At a the federal level, funding of education through TAFE should be a clear policy change that deserves and demands proper funding,” Sheehy said.

The revamp would be “to build our own talent so we didn’t have to concentrate so much on migration to fill the void which is obviously needed in a skills shortage,” he added.

Sheehy, a consulting engineer, said that difficulties in sourcing local construction

TOP: Denita Wawn, Master Builders Australia chief executive.

ABOVE: Mike Zorbas, Property Council chief executive.

workers often made it tricky to ramp up work, which he termed getting “bums on seats”.

“As an employer, there’s a lot of shortages of engineers, and that travels through into the construction industry where there’s a general skills shortage of tradesmen.”

He backed Labor’s recently announced policy, which gave a $10,000 wage bonus to apprentices working in housing construction and clean energy. That move followed a review of the apprentice incentive system, which found that low wages prevented the completion of apprenticeships.

But Sheehy said more could be done to skill up young building and construction workers.

For instance, he said it would help if the government assisted SMEs with tax incentives to accelerate workers through training to “level up” staff from junior to senior roles.

“It’s having that network of courses and development that help people improve themselves every day and I think TAFE’s a great breeding ground to do that,” he said.

“TAFE’s a good crossover for people on the tools to transfer and upskill themselves into a consulting role or learn different skills to go on and grow their own businesses.”

In its election platform, the Property Council of Australia also highlighted the need to attract “a productive workforce to meet the surging demands of housing and other construction”.

“The next federal parliament must oversee a clear national productivity agenda and boost overseas investment to create the city assets we need as state governments turn from mega projects to budget repair,” council chief executive Mike Zorbas said in a statement.

“Success will only be possible if we embrace global capital and skilled workers. Engagement with the property industry will be essential.”

The major industry body listed the skills issue, boosting housing supply, attracting more global investment, and decarbonising cities as its key election asks. n

Industry demands housing supply to take centre-stage

By SAM McKEITH

Australia’s property industry is calling for a radical rethink from the major parties on how to boost housing supply nationwide, as the issue shapes as a key election battleground.

Dissatisfaction with housing in Australia reached a record high in 2024, and the worsening situation facing voters is expected to be high on the agenda in the election due by May.

Real Estate Institute NSW chief executive Tim McKibben said major parties, yet to announce detailed election pitches on housing, needed to do one key thing –remove spin from the debate.

Tim McKibben, Real Estate Institute NSW chief executive.

“I think we need to take this problem on and the only solution is more homes, that’s it. Everything that spins around that is just politics,” McKibben told Australian Conveyancer.

Too often, governments attacked the issue with superficial measures, he said, pointing to the recently announced two-year ban on foreigners buying existing homes. The government estimates the temporary move will free up around 3600 homes for local purchasers.

“The foreign buyers are less than 1 per cent,” McKibben said.

“That’s the sort of thing that we see but what we don’t see enough of is the removal of impediments to construction and incentivising people to build more properties.”

He suggested that the major parties look at removing GST on new properties and use their soft power over the states to prompt stronger action at the state level.

“The federal government obviously wields a lot of influence over state governments and can because there is

money coming from federal to state. They can certainly incentivise states to conduct themselves in a way that will bring more property to market.”

The Housing Industry Association said its election ask was similar to what it wanted from the upcoming budget – a government serious about tackling barriers to housing supply.

HIA managing director Jocelyn Martin said the group wanted a $12 billion infrastructure investment for housing over the next five years “as a cornerstone of the solution”.

“This funding is essential to unlock land supply and deliver the enabling infrastructure – such as roads, water and sewerage – that housing developments require,” she said in a statement.

“The lack of essential infrastructure is a handbrake on housing supply, and this budget must take steps to prioritise infrastructure funding to fast-track projects and make land ready for development,” Martin added.

“In addition to addressing supply and infrastructure, HIA is also focusing on workforce shortages, which pose a significant challenge to meeting housing targets.

“To deliver the government’s commitment of 1.2 million homes over five years, we need 83,000 additional skilled workers in the residential construction industry.”

The government has committed $32 billion to deliver 1.2 million homes in Australia by the end of the decade, a pledge that it says involves training more tradespeople, funding more apprenticeships, growing the workforce, and kickstarting construction.

Bi-partisan, long-term and consistent housing policy essential

By SAM McKEITH

Both Labor and the Coalition must urgently move beyond election-cyclefocused property policy to secure a longterm solution to Australia’s housing crunch.

That’s the message from Paul Burton, director of the Cities Research Institute at Griffith University, who said there was no quick fix to solve the problem in the short term.

Burton, a veteran academic in urban research, policy and practice, said with the current housing crisis a long time in the making and accelerated by the COVID-19 pandemic, there was little either side of politics could meaningfully achieve in a single term of government.

The crisis was “building for decades and it will take decades to solve if it can be solved,” he told Australian Conveyancer. “It’s not something that can be sorted out overnight, and sometimes that seems to drive the political debate.”

He said a major stumbling block to traction on housing in Australia was that political parties “weaponised” it in the lead-up to elections, undermining real action to tackle the issue.

The comments come after the government pledged to place a two-year ban on the purchase of existing Australian homes by foreign investors, adopting a coalition policy. The move has been labelled a tactic to neutralise the issue months out from an election.

“What would be good would be if there is long term relatively consistent policy making,” Burton, an emeritus professor, said, referring to the major parties.

“The last thing we need is ‘I come into power, I bring in my pet thing. I’m there for a few years, and you say it’s rubbish because that’s what your job is to do and promise that when you get in, you’ll overturn it.’”

“Flip flopping around, bringing things in then cutting them out, is the last thing we need but it’s what we get and there’s no reason that that’s going to ease up,” he added.

“It doesn’t matter if Labor holds on or if the Coalition comes to power, whoever forms the next government they are still going to confront rising land prices, tradie shortages, and construction-material-cost inflation – that won’t disappear.”

Less than four months from the election, minimal detail is known about the housing

Paul Burton, Cities Research Institute director.

policies the major parties will take to the poll.

Labor’s multi-billion Homes for Australia plan promises more tradies and construction workers, faster approvals and new incentives for getting builds underway. The coalition, meanwhile, has pledged to provide “shovel-ready infrastructure” via a $5 billion housing infrastructure program to unlock the construction of up to 500,000 homes. It says the builds will be fast-tracked through grants and concessional loans.

Burton said he was optimistic about the Liberal-National plan as supporting more housing and a change from the major parties’ fixation with “scapegoats and silver bullets”.

The policy was “enabling” of more housing supply “and that’s important”, he said. n

WOMEN OF INFLUENCE

PBy LEWIS PANTHER

assion, resilience and a determination to give back to the community.

These are just a few of the qualities that shine brightly in the stories told by the incredible women featured in the second annual International Women’s Day edition of Australian Conveyancer.

With so many challenges facing conveyancers – including the pros and cons of artificial intelligence and an everchanging regulatory landscape – those who make their living from this all-too-often underappreciated profession need to be given all the help they can get.

That’s why Australian Conveyancer has sought the advice of these 10 truly exceptional businesspeople.

All 10 have powerful words of wisdom to share with all practitioners, whether they

are just starting out in the conveyancing industry or have been active for many years.

Coming from all corners of Australia, their experience of conveyancing may be nuanced by the sector’s state-by-state nature, but their underlying professionalism is driven by a common goal – to ensure their businesses, clients and the community can depend on them every step of the way.

Ann Blannin-Ferguson, Lauren Cunningham, Shakila Maclean, Denise McKay, Susanne Mosely, Kim Reed, Baylea Rose, Jodie Sherman, Peta Stewart and Teresa Wise came together for our special event to mark International Women’s Day – but their voices and their impact on the sector should extend far beyond just one day of the year.

Their messages of leadership and their advice on ways to drive change will inspire the next generation of conveyancers. >>

WOMEN OF INFLUENCE

Photographer: Alana Landsberry

Hair: Jade Turner-Ledwidge

Make-up: Chloe Langford

Styling: Nat Shehata

FROM LEFT: Lauren Cunningham, Teresa Wise, Peta Stewart, Shakila Maclean, Denise McKay, Baylea Rose, Susanne Mosely, Kim Reed, Ann Blannin-Ferguson and Jodie Sherman.

WOMEN OF INFLUENCE

ANN BLANNIN-FERGUSON

Acting as a voice for conveyancers

AICNSW president Ann Blannin-Ferguson will always speak up for change and against disrespect. By Melissa Iaria.

When she began in conveyancing in 1983, Ann Blannin-Ferguson didn’t imagine she would one day be an industry leader.

Yet, she was also not the kind of person to let something slide if she felt it was not right.

“That started right back when I was at uni and we had a lecturer who was giving out incorrect information for new students,” Ann recalls.

By this stage Ann had been working in conveyancing for 15 years and felt obliged to highlight her teacher’s error for the sake of her fellow students.

“That’s how I’ve lived my whole life,” she says. “If something is incorrect, you open your mouth and say, ‘That’s wrong, and this is why.’”

Ann’s election to the AICNSW board was a major career milestone, followed by an even greater achievement when she was voted in as NSW president.

The role has allowed her to be a voice for conveyancers in meetings with government stakeholders, pushing for better policies and systems.

“Quite often I assist two or more generations in a family with their buying and selling. It’s really good that they trust me, and wouldn’t think of going anywhere else.”

Ann’s proudest achievements have included being part of the board which successfully lobbied Revenue NSW to grant conveyancers access to a professional portal to access information used by their staff.

“In the past, we would ring Revenue NSW for some guidance, and weren’t getting the support we thought we should, and now I think that’s turned around,” she says. “Little things like that that make our life easier really helps the day-today life of a conveyancer.”

After working for years with solicitors, taking the bold step to establish her own successful business, ABF Conveyancing, has been another major highlight.

“It was scary at first, not having that net under you of working for somebody else,” Ann admits. But her business flourished thanks to long-

standing client relationships and word of mouth.

Remarkably, she has never had a website and does little marketing.

“Quite often I assist two or more generations in a family with their buying and selling,” she says. “It’s really good that they trust me and wouldn’t think of going anywhere else.”

Over time, Ann has witnessed significant shifts in the industry, including the change from paper settlements to digital conveyancing.

Staying up to date with constantly changing legislation has also been a challenge.

Currently, one of her concerns is the new anti-money laundering and counter-terrorism financing (AML/CTF) laws, which Ann says will place extra responsibility and risk on conveyancers.

“It’ll be interesting to see how the regulations are created and the processes they will require us to go through with our clients,” she says.

Cybercrime continues to also be a growing issue. “This seems to be happening more and more and more, and our main goal is to make sure our clients are well educated,” Ann says. “You’ve just got to be so on the ball all the time.”

In the short term, Ann believes the recent interest rate cut will stimulate the market, but a federal election in May could prompt buyers and sellers to sit on their hands.

With conveyancing being a femaledominated industry, Ann has observed biases in professional interactions.

“When you’re dealing with other practitioners who are not necessarily conveyancers, quite often we’re not taken as seriously as a professional as we should be,” she says.

“I’ve had solicitors say, ‘Oh, but you’re just a conveyancer.’ Well, I’ve been doing this for over 40 years, and have a lot of knowledge.

“I won’t tolerate someone with that attitude, I’ll have a shot back at them very quickly. Some of the younger conveyancers maybe aren’t quite up to that yet.

“We have to make sure we don’t tolerate disrespect and call it out when it happens.”

WOMEN OF INFLUENCE

BAYLEA ROSE

A fresh take on tech

Rising star Baylea Rose is combining her love of technology and conveyancing for a rewarding career. By Leigh Reinhold.

Brisbane-based conveyancer Baylea Rose believes her youth is an advantage in the fast-paced world of conveyancing where technology and AI are quickly becoming vital tools of the job.

“We are in an industry that is constantly changing, especially with technology and the changes to property law,” says Baylea, 24, who works for Colwell Conveyancing Group.

“I’m in my last year of university, studying to be a solicitor, and all the study we do is around technology. So I feel like I am on top of that and have the education to back it up.

“At Colwell’s we have such an innovative way of approaching conveyancing. We embrace technology to its full extent.”

Baylea says the introduction of the seller’s disclosure in Queensland is a current challenge facing her sector.

She has also seen how the adoption of technology can be burdensome for some, but she believes it can never replace the human element in the conveyancing chain.

“Definitely the use of technology can be challenging,” Baylea says. “And the use of AI and just getting on top of it, and using it to help our processes, help our day-to-day, and not look at it as if it’s some scary notion.

“I don’t think technology will ever replace us, but I do think it is definitely here to help our customers and to help us streamline processes.”

With 18 months of conveyancing experience under her belt, Baylea intends to carry on conveyancing once she graduates law.

“My advice to anyone considering conveyancing would always be to go for it,” she says. “I personally think it is an incredibly rewarding career.

“It teaches you valuable skills like time management and prioritisation. And it gives you an opportunity to build rapport and work with clients.”

Baylea says she feels fortunate to have never experienced any gender discrimination in her working life.

“I’ve been really fortunate in

my career to work for small businesses that prioritise equality and performance, and reward employees based on merit,” she says.

“I know that I am very privileged in this regard, and I don’t take it for granted that this environment has allowed me to focus on growth and development in the industry without that looming forethought that a colleague is not equal.”

Baylea gives all credit to the pioneering women who have come before her as she celebrates International Women’s Day.

“The day is a big shoutout to all the women who fought for equality and paved the way for me, someone new coming up in the industry,”

“It’s huge for all of those women who did all the hard work. There’s still hard work to do but they have done so much. And I think they should be acknowledged and recognised.

“So, it’s definitely an empowering day for women. It’s a celebration of strength and resilience and achievement for all women.

“And I think it reminds us of the progress that we have made as women and also of the progress that’s still yet to come.”

“I don’t think technology will ever replace us but I do think it is definitely here to help our customers and to help us streamline processes.”

WOMEN OF INFLUENCE

SHAKILA MACLEAN

The importance of staying ‘human’

Why relationships and empathy are key qualities, AIC VIC president says. By Melissa Iaria.

As conveyancing continues to transform thanks to technology, licensed conveyancer Shakila Maclean says it is vital to retain the human element.

The Australian Institute of Conveyancers Victorian president says tech advances will undoubtedly lead to greater automation and digitisation, freeing up time and enhancing productivity. However, striking a balance is crucial.

“It’s really important that that human element, particularly communication and relationship building with clients, will still remain critical to the future of conveyancing,” she says.

“To me, the future of conveyancing is about balancing workload effectively, embracing new technologies, and still maintaining the personal connections that clients truly value.”

“For me it shows that when we prioritise quality and service and genuine client care, the clients follow.”

Shakila founded All Hours Conveyancing more than 15 years ago and has maintained a presence in the Melbourne CBD ever since, even through the COVID-19 lockdowns.

Her business is a source of pride, and she says its growth through word of mouth and repeat clients is a testament to the trust clients place in her and her team.

“For me it shows that when we prioritise quality and service and genuine client care, the clients follow,” she says. “It’s just a reminder that in conveyancing, relationships are as valuable as the transaction itself. [There is] one achievement I’m particularly proud of early on in my business.

“I was working with a client who had defaulted on their property transaction and faced penalty costs in the tens of thousands. Knowing my client couldn’t afford such a high amount and was hoping for any reduction, I engaged in numerous discussions with the vendor’s legal representative.

“In the end, on the morning of settlement, after lots of discussions, the vendor agreed to reduce the penalty to $5000 if we settled that day. We did settle that day, the 31st of December.

“This experience significantly boosted my confidence, allowing me to handle challenging conversations and negotiate effectively under pressure. Being able to deliver such a positive outcome, with such high stakes and tight timelines, the scenario was a defining moment for a younger me early in business,” she says.

“In addition, working with clients from diverse backgrounds and understanding their unique needs helped refine my approach to making my business more adaptable and client focused.”

Looking ahead, Shakila foresees significant challenges in the industry as property transactions become increasingly complex amid changing regulations and more sophisticated legal and financial arrangements.

Conveyancers will need to stay proactive with upcoming reforms, particularly those related to taxation and any agreements people have made, she says.

“There’s also that big elephant in the room, which is about maintaining cybersecurity.”

Shakila says it is integral that conveyancers implement the strongest cyber security measures to protect sensitive client data and their own businesses.

This is especially so as the federal government’s plan to build 1.2 million new homes before 2030 is underway and expected to boost the number of conveyancing transactions, Shakila says.

As the conveyancing market gets increasingly competitive, maintaining high standards of service remains of utmost importance.

Shakila has been pushing for a prohibition on referral fees in Victoria and compulsory ongoing professional education for conveyancers. “It’s a really important topic in Melbourne,” she says.

When it comes to gender equality, she sees that women conveyancers still face challenges, particularly with career progression and juggling work-life balance.

However, she says employers are becoming more aware of this and willing to support more flexible working arrangements.

LAUREN CUNNINGHAM

Celebrating women’s strengths

Lauren Cunningham says women bring something special to sales and conveyancing. By

When Lauren Cunningham first began working in sales, it was very much a “boys’ club”.

These days, as triSearch head of sales, Lauren sees how women bring unique strengths to the table even though they can, at times, fail to champion their cause.

“I’ve often seen women conveyancers who are exceptional at what they do but lack the confidence to advocate for themselves,” she says.

Lauren worked in hospitality management, business development and account management before moving more recently to sales management.

During her career, she has seen both men and women thrive in sales and conveyancing, a factor that comes down to their “gender-neutral” qualities, including the ability to build trust, confidence and rapport, and deliver on client needs.

However, successful female sales leaders and conveyancers share some common traits, including the ability to actively listen to clients’ needs, which Lauren says often leads to strong relationships.

“I’ve found that I am able to build lasting, trusting relationships quickly and naturally,” she says. “People like feeling cared for, and this holds true for clients too.

Melissa Iaria.

“Some people misunderstood this approach, thinking I was trying to prove myself. In reality, I believe it’s not always about the outcome, but the journey that leads you to success.”

“The connections I’ve made over the years - whether with clients, colleagues, conveyancers, or those in the legal tech space - have made my work feel even more rewarding. I genuinely feel like I’m speaking with friends every day.”

“The connections I’ve made over the years – whether with clients, colleagues, conveyancers, or those in the legal tech space –have made my work feel even more rewarding.

“I genuinely feel like I’m speaking with friends every day.”

Resilience has also been key.

“When I first started in sales, it was very much a ‘boys’ club’,” Lauren says.

“While men might hear ‘no’ and move on, I learned that persistence, combined with a gentle approach, often turns an initial ‘no’ into a ‘yes’.

The shifting landscape in conveyancing –particularly as technology advances – also brings significant challenges for an industry already very demanding of its practitioners.

Conveyancers must manage ever-larger workloads, complex legal and compliance requirements, and the ever-present threat of cyber attacks, while serving clients as best they can.

Lauren says conveyancers should always take advantage of the latest technologies where they can, but with caution.

While the prudent use of artificial intelligence (AI) can help reduce workloads, it will never replace the oversight needed from conveyancers, she says. “I have found that while AI can process vast amounts of data it is still the conveyancer’s oversight that creates the meaning to the data.”

Legislative changes, including anti-money laundering and counter-terrorism obligations that will apply from July 2026, will also be among the biggest changes conveyancers have faced in recent years.

And a new Seller Disclosure Regime in Queensland coming into effect in August will provide “interesting changes” in the relationship between real estate agents, lawyers and conveyancers.

Under the changes, sellers must provide more information about the property before a contract is signed, making the process for buyers more transparent.

The buyer may be entitled to terminate a sale contract before settlement if the disclosure documents are not provided correctly, or if there is a mistake or omission that, had the buyer known, they would not have signed the contract.

All of this will take a toll on conveyancers, Lauren says, and potentially affect business efficiency. “Conveyancers will need to be aware of the risk to their physical and mental health brought by the constant stress of long hours and the potential for burnout,” she says.

DENISE M c KAY

A well-deserved reputation

Hard work and the gaining of knowledge have driven the former AICSA president’s successful career. By Leigh Reinhold.

She may have started her conveyancing career later in life, but Denise McKay has certainly made her impact on Adelaide’s property scene, earning the kudos of her peers along the way.

“My philosophy in business was to be known as the best conveyancer and not the cheapest conveyancer,” says Denise, founder of McKay Business Services and former president of AIC South Australia.

“I have worked very hard for that to become a fact and am proud of the reputation that I have within the industry.”

It was hardly by design that Denise became a conveyancer.

“It was purely by accident, really,” she says. “After having children, and with my love of figures and accuracy, I firstly became a bookkeeper.

“In 1995 I became an office manager and legal secretary for a solicitor, who also did conveyancing. I discovered a passion for property, and all things conveyancing, in particular.”

Denise studied at TAFE and graduated as a conveyancer in 2003 at the age of 46.

“Since then, I have built up my business and become respected as a knowledgeable, high-end conveyancer,” she says.

“We have become the go-to for many other conveyancers to assist with sale and purchase of businesses, commercial property and leases, as most conveyancers only do residential conveyancing.”

Denise loves working in the buoyant Adelaide property market.

“The market has been quite strong for some time and there appears to be plenty of activity,” she says.

“This could be partly due to the rate cuts, and also the fact an election is imminent.

“An election usually slows down the property market for a month or two and then it bounces back when things settle.

It will be interesting to see if that happens this year.”

This year sees Denise taking a tentative step towards semi-retirement.

“My goal is to support my business in moving forward by being a consultant and mentor to the new owners of McKay Business Services,” says the 2023 winner of the SA PEXA Award for outstanding service in the industry.

“I have an innate ability to set up systems and strategies for the business.

“I love getting my teeth into improving the systems, procedures, workflows and precedents to make our work day more streamlined and

“I am always happy being busy not only with the business but also with everyday life.

“My family and four grandkids are a priority, along with exercise and tennis, while also making time to come up with new innovations and procedures for the business.

“I’m also aiming to support the industry by assisting with seminars and other training roles.

“I am not retiring as such but rewiring into a new stage of my life where I intend to be as active as possible both personally and within the conveyancing industry.

“When I look back over the past 27 years, I realise I achieved what I always wanted – to be recognised as one of the best conveyancers in SA and respected by all my peers.”

“ I love getting my teeth into improving the systems, procedures, workflows and precedents to make our work day more streamlined and efficient.”

SUSANNE MOSELY

Family-focused firm spans three generations

Building teams and empowering women creates a foundation for success. By Leigh Reinhold.

Hunter Valley Conveyancer Susanne Mosely followed her father, Philip Hill, into the family business – and now her daughter is the third generation to join the team.

“I started in the family practice at the age of 21 as a secretary for my father. It was a local law firm with a heart for the community,” Susanne says.

“I then worked as a paralegal, and it was a natural progression to obtain a qualification and continue working alongside my father. I loved what he stood for and how he served the community, personalising his service for every client.

“Customer Service was his first priority and remains our top priority today.”

Taking over the reins in 2014 with a team of five, Susanne rebranded the company as Hunter Legal & Conveyancing, expanding their services across the Hunter Valley and Newcastle and has never looked back.

“In 2024 we celebrated 10 years of HLC and now service clients NSW-wide with a team of 13,” she says proudly.

“Last year we were honoured to be awarded Best Conveyancing Services and Business of the Year in the Hunter Business Awards.”

Susanne says her trick to being at the top of the conveyancing game is the team she is surrounded by and being able to adapt to constant industry changes around risk management and compliance.

“I think we need to be even more vigilant, staying updated on the latest legislative developments, technological advancements and industry requirements,” she says.

“We have to have such a strong focus on regulatory compliance and cybersecurity. This is not something we can afford to cut corners on in the times to come.

“We are constantly evolving our processes to make room for additional compliance requirements being added to a conveyancer’s job.

“Whilst technology has revolutionalised our

industry in recent years it has also opened up a risk level we have never known before.”

As we mark International Women’s Day, Susanne says it is important to her to honour the amazing women in the firm who have walked alongside me in the past 10 years’ journey, building HLC to where it is now, and to support her daughter Sophie as she embarks on her own career.

“The last year was a big one for all of us. As well as celebrating our 10th anniversary, we got to honour our founder, my dad, on his 50 years in practice and to celebrate my daughter, Sophie, graduating from uni and becoming our youngest practising conveyancer at the age of 20.” she says.

“My father provided a space where I could have it all: an education, career and the right work-life balance to raise a family. I now get to give that opportunity to other women.

“So, I am so passionate about raising up and empowering other women to be all that they can be, to have a voice, to inspire and build each other up, to know that they can find the right balance and to have it all as wives, mothers, and career women.

“In the future, my focus will be to maintain and nurture a strong team, and watch my daughter develop her career alongside me with the aim of continuing with the family legacy and making a difference.”

“We are constantly evolving our processes to make room for additional compliance requirements being added to a Conveyancer’s job.”

KIM REED

Embracing all the changes

Kim Reed has had an “amazing journey” since entering the industry aged 17. By Melissa Iaria.

Kim Reed brings warmth, experience, and dedication to the conveyancing industry, with a remarkable career spanning 30 years.

From starting as a 17-year-old just stepping into the world of property transfers to boldly launching her own business at 25, Kim’s journey has been inspiring.

Reflecting on the early days of her career, Kim remembers a time when conveyancers were not always recognised for their expertise.

“In the beginning, those who opened a conveyancing business operated under the Legal Practice Act as unqualified persons,” Kim explains. “All the legal work tied to property transfers had to be done by a solicitor.”

The landscape shifted with the introduction of the Conveyancers Act, opening doors for professionals like Kim to fully step into their roles. Having worked in conveyancing since her teenage years, Kim embraced the change and saw an exciting opportunity.

“Conveyancing is a service industry, and I’ve always loved working with the public. Helping people enjoy the process of buying or selling their homes is incredibly rewarding.”

“Conveyancing is a service industry, and I’ve always loved working with the public,” Kim shares. “Helping people enjoy the process of buying or selling their homes is incredibly rewarding. I’ve also worked with high-profile developers, providing informed services to help them achieve the best financial outcomes.”

With her extensive knowledge of real estate and finance, Kim took a leap of faith after earning her Conveyancer’s Licence and founded Sargeants Bayside Conveyancing.

“I was just 25,” Kim recalls. “I was wellqualified, experienced, and ready to back myself. No one around me was doing it, especially at my age. It was a risk, but one I was confident I could take.”

Establishing her office in the Beaumaris Concourse retail village marked another proud milestone.

“For me, it’s a privilege to share in my clients’ journeys,” Kim says. “Buying or selling a home often comes with big life events – a first home, a divorce, a death in the family, financial circumstances or maybe it’s new beginnings and it’s been a long time since our client last bought and sold. I’ve seen it all; behind every transaction is a story. For a short time we get to be part of that story with our clients, which can be overwhelming and exciting, so it’s important we nurture our clients through the process, making it as simple and stress-free as possible.”

Over the years, Kim has built more than just a business; she’s built lasting relationships. “Everyone talks about lifelong friends,” Kim smiles. “We have lifelong clients.”

Looking ahead, Kim acknowledges the evolving landscape of conveyancing, balancing both promise and pressure. “There’s a lot to be excited about as we move through 2025,” she says. “With property markets expected to grow, the demand for conveyancing services will remain strong.”

However, Kim is also mindful of the challenges ahead. “One of the biggest hurdles we face is the increasing burden of compliance. A lot of time is now spent navigating regulations, which can pull focus away from what matters most – caring for our clients.”

She also highlights the need for operational improvements. “Many conveyancers are still using outdated or a patchwork of software platforms, which means more time on admin and less time on the legal work we’re trained to do. These inefficiencies slow down transactions and contribute to burnout across the profession.”

Despite these obstacles, Kim remains optimistic. Her passion for helping people and her forward-thinking approach ensure that Sargeants Bayside continues to grow and thrive.

With three decades of experience and an unwavering commitment to her clients, Kim Reed is not just a leader in her field – she’s a trusted guide for anyone stepping into the next chapter of their property journey.

JODIE SHERMAN

High-paced job holds appeal

Jodie Sherman loves the excitement – and lack of travel – of conveyancing. By Leigh Reinhold.

The countdown is on for Gold Coast-based conveyancer Jodie Sherman, who can’t wait for the rollout of Queensland’s longtime-coming Seller’s Disclosure Regime.

“It excites me because it is a big solution to a massive ongoing problem in Queensland,” says Jodie, who works for Dott & Crossit Conveyancers and Solicitors.

“When you’re selling a property, you should have all your ducks in a row before you sell, and we have never done that before in Queensland.

“We are the only state in the country that doesn’t do these disclosures for buyers.

“So the upheaval of the property law, which was approved a few years ago, is being rolled out on August 1. And, thanks to the power of triSearch, they are putting together a disclosure package that we can all rollout to our agents and our clients.

“Believe me, the Seller’s Disclosure Regime is a long time coming! And it’s super cool.”

Formerly a highly paid pharmaceutical rep, Jodie was looking to find a job in which she could travel less after having her first daughter 10 years ago.

“A friend of mine is a lawyer and he said I should become a conveyancer because I would never be without work. And he was exactly right,” says the mother of two, who was the first conveyancer in Queensland to do a residential PEXA transaction when she was working in Cairns.

“I love everything about the job. It’s got the legal aspect, and I really like anything to do with property. And the customer service aspect I just love too.

“Most people selling are excited to be selling a property, and those buyers are pretty excited about buying one.

“You’ve got quite a lot of cool clients you’re dealing with, so the excitement towards the end is awesome.

“It’s a super highly paced environment which just ticks all the boxes for me.”

With the rush to try and build the government’s quota of 1.2 million houses to ease the current housing crisis, Jodie says the politicians are forgetting some key aspects of the chain.

“I think it will be interesting to see if they can get these houses built that they keep talking about,” she says.

“Everyone is talking about the housing crisis and how they want to get so many houses built by a certain date. Yet nobody seems to be addressing the fact we don’t have enough tradespeople to execute their plan. We don’t have enough builders to deliver the homes.

“I think it’s great that these ministers want to push forward with building houses, but I’m yet to see how we can get enough builders to build them.

“Material costs are through the roof. I think this is definitely one of the challenges facing our industry.

“So, while there’s a rollout of abolishing stamp duty for first-home buyers in Queensland – up to $800,000 for a new build or a new house – it’s just there’s not a lot of those properties out there for the first-home buyers to get their feet into the market.”

“I love everything about the job. It’s got the legal aspect and I really like anything to do with property. And the customer service aspect I just love too.”

PETA STEWART

Conquering the market across two states

Agility will be the key to navigating an unpredictable landscape.

By Leigh Reinhold.

With her all-female conveyancing business sitting astride the NSW and Victorian border, Peta Stewart is perfectly positioned to read the property market in both states.

“The market is still unpredictable,” says the successful Albury-Wodonga-based businesswoman.

“While a rate cut might bring a temporary lift in buyer confidence, affordability and supply remain critical issues.

“The looming federal election could also impact consumer confidence, particularly regarding housing supply and development approvals.

“Conveyancers need to stay agile and informed to navigate these fluctuations.”

Peta, says if the current government builds the promised 1.2 million new homes over the next five years under the Housing Accord, conveyancers countrywide can expect a bumper ride.

“If that level of development is realised,” she says, “conveyancers will be essential in managing transactions smoothly and efficiently. I can see my business further expanding in land development transactions, solidifying our position as specialists in this field.”

“One of our big successes has been creating a business model that consistently supports a female trainee conveyancer - funding her studies while she gains hands-on experience.”

Peta, whose book Beyond the Craft promises to give business owners the “untaught skills” to achieve success, has created a model for her own business that supports women starting out in conveyancing – and it’s paying dividends.

“One of our big successes has been creating a business model that consistently supports a female trainee conveyancer – funding her studies while she gains hands-on experience,” she says.

“This initiative has been instrumental in ensuring the long-term success and

sustainability of the business.”

Peta believes International Women’s Day is an important day on the calendar, especially as women in conveyancing “still face challenges around recognition and pay equity”.

“Despite the high percentage of women in the industry, there’s still a perception issue,” she explains.

“Conveyancing is often undervalued compared to property lawyers, leading to lower fees and tighter margins. Many women in the industry also juggle caregiving responsibilities which can impact their ability to scale their businesses or take on leadership roles.”

Yet, Peta and her team at Peta Stewart Property Conveyancers are flourishing.

“One of my greatest achievements has been building a thriving business with a strong, capable all-female team,” says the chief executive and founder.

“Transitioning to a fully digital, paperless system has also been a game-changer, significantly improving efficiency.”

Peta believes there are some interesting challenges facing the Australian conveyancing industry in the near future.

“Compliance is becoming increasingly complex with more stringent regulations and expectations around fraud prevention, anti-money laundering measures and digital security,” she says.

“Technology is both a challenge and an opportunity – businesses that don’t invest in the right tools will struggle to keep up.

“AI is reshaping the industry from automation to drafting tools. While this presents efficiency gains, it also raises concerns about job displacement and the need for professionals to up-skill.

“AI should be seen as a tool to enhance, not replace, human expertise – clients still value the personal touch, especially in high-stakes transactions.

“Property transactions can be complex and I enjoy making the process as smooth and stressfree as possible for clients.”

TERESA WISE

Celebrating those who keep pushing forward

Going above and beyond provides a sense of purpose and reaps the rewards. By Leigh Reinhold.

West Australian conveyancer Teresa Wise says her job has been more than a lifelong career; it has been the “backbone of my household”, helping her manage life’s challenges.

“Through the years, my job has provided stability, purpose, and a sense of achievement, even during the toughest times,” Teresa, 55, tells Australian Conveyancer.

“I’ve faced health challenges along the way, but having this profession to lean on – something that kept me grounded and gave me focus –helped me push through.

“My son, Jake, quite literally grew up with settlements happening around him. I like to think conveyancing played its part in shaping both our journeys.

“It’s proof that when you show up, keep going, and put your heart into what you do, the rewards are far greater than just professional success.”

Celebrating International Women’s Day is a big deal for Teresa, CS Legal’s branch network manager.

“For me, International Women’s Day is about recognising the strength in our stories – the challenges, the triumphs, and the everyday moments that shape who we are,” she says.

“It’s about celebrating the women who keep pushing forward, no matter what. It is a celebration of resilience, strength, and the incredible ability to juggle everything life throws our way – sometimes all at once!”

Nevertheless, Teresa believes there are still some drawbacks to being a woman in conveyancing – even though around 85 per cent of the industry is female.

“There are definitely challenges that seem to impact women more, and lower fees can be one of them,” she explains. “It’s the classic case of being really good at what we do but sometimes undervaluing ourselves.

“Many women in this industry go above and beyond for clients, often working late, juggling family life,

and squeezing in settlements between school drop-offs, yet fees don’t always reflect that dedication.

“Then there’s the “invisible workload” that a lot of women take on - like mentoring younger professionals, managing client emotions (because, let’s face it, buying and selling property is very emotional), and keeping the office running smoothly. It’s the kind of work that keeps everything ticking along, even if it’s not always front and centre.

“That said, the wisdom that comes with age and experience has taught me that we need to advocate for ourselves, set boundaries, and remind people that, yes, our expertise is worth paying for.”

Teresa believes the RBA’s recent interest cut is starting to impact the Perth property market, providing “a sense of optimism, particularly for first-home buyers and those looking to re-enter

With business on the rise, she’s enthusiastic about supporting the next generation of conveyancers, helping them to navigate the complexities of the field while encouraging their passion for property law.

“For anyone just starting out in conveyancing, my advice would be to learn to love the details – they really do make or break a deal,” she counsels. “Set boundaries early. Stay calm when things get crazy. Find a mentor who’s been through the chaos and lived to tell the tale.

“And, most importantly, develop a good poker face. There will be moments when all you can do is nod, smile, and pretend you’re not screaming internally.”

“For anyone just starting out in conveyancing, my advice would be to learn to love the details—they really

do make or break a deal. Set boundaries early. Stay calm when things get crazy.”

Behind the scenes

Like conveyancing, the incredible work at a day-long photo and video shoot often goes unseen—but it’s invaluable. For conveyancers, time is a precious commodity. But to be able to come together with fellow professionals from interstate is an invaluable opportunity to network and learn from each other.

Sarah Di Lorenzo Seven top tips to better health for time-poor conveyancers

From annual blood tests to eating off plates that are the 21-centimetre size of her grandmother’s era in the 1950s, TV nutritionist Sarah Di Lorenzo shared seven ways to better health at Australian Conveyancer’s annual IWD event.

START WITH BLOODS

Sarah is adamant that blood tests should be the first step in any health journey. She believes these tests provide valuable insight, not just by showing whether your results fall within the “normal” range, but by looking at the trajectory of those results.

“The first thing I always insist on in overhauling health is blood tests,” Sarah says. “There’s no way I’ll ever start looking at you if everything’s in the range. That’s fine. I don’t look at the range, I look at the trajectory.”

She says you can pinpoint deficiencies or imbalances affecting your energy or overall health by tracking this trajectory.

ENERGY AND THE LIVER

“Energy levels are the biggest one I ask about, and liver health is so important,” she explained at our Australian Conveyancer event, highlighting the impact a poor diet and booze have on the hard-working organ. “If you think about the liver, it’s just sitting there doing so much work, converting food into energy and storing it. It’s like an energy warehouse.”

FOOD AND STRESS EATING

“I always say address six things you love that make you happy,” she says. “It could be going for a walk, swimming in the ocean, or even going shopping. If you’re compromised, instead of hijacking yourself and feeling worse the next day, I say take time to lift yourself up.”

OPTIMISE SLEEP

Sleep is another critical aspect of health, but it’s one that many find difficult to prioritise, Sarah recognises. She advises that quality sleep is more important than quantity.

“It’s really hard as a practitioner to tell people not to do it, but I cannot tell you how many people come into my office who have been on medications for years and years. Sleep is vital for recovery,” she says.

Sarah Di Lorenzo: Get your blood tested and track its trajectory to identify what you need to do.

REVIEW MEDICATIONS AND SUPPLEMENTS

Sarah also encourages reviewing your current medications and supplements. “I always ask, ‘Are you truly benefiting from these?’” she says. “Supplements definitely have their place, but it’s important to get the foundation right first.”

FOCUS ON GUT HEALTH

Gut health plays a central role in overall wellbeing. Sarah calls it the “core of your health”. She points out that if your gut is functioning properly, you’re less likely to experience issues like abdominal pain or weight problems. “Taking care of the gut is everything,” she says, adding that the “gut-brain” connection is incredibly important.

PLATE SIZES MATTER

Sarah offers a quirky but helpful tip: the size of your plates.

“The plates today are about 30 centimetres, but back in the 1950s, my grandmother’s plates were only 21 centimetres,” Sarah explains.

“We live in a world where we love food, but smaller plates can help you control portion sizes.”

Grazina Fechner Golden rules for social media

Communications expert Grazina Fechner has pinpointed eight golden rules for conveyancers on social media. The co-founder and director of professional coaching and training consultancy Front and Centre, better known as “Griz”, emphasised the importance of emotional impact over facts and figures.

Speaking at the second annual Australian Conveyancer International Women’s Day, Grazina said, “The stories that you tell, the things that you show – that tone, that whole way of saying it that really emphasises the key – is your most attractive brand attribute.” Body language and nonverbal communication are just as important, if not more so, than the words you say, she added.

Avoiding closed-off body language, like crossing your arms, is crucial, as you can come across as being unapproachable. This is definitely the case when it comes to making videos for social media, Grazina said.

And standing tall, making eye contact and using hand gestures can help you appear more engaging and trustworthy. But while Grazina emphasised the emotional over facts and figures, she left the conveyancers with a todo list of social media tricks to enhance engagement with clients, which included:

Pick a platform that works for you LinkedIn is a must for professional branding, but Instagram and Facebook can also work well for community engagement.

The 70/30 rule 70 per cent valuable content (tips, insights, success stories) and 30 per cent promotional content (services, wins, calls to action).

Use video (even if it’s scary) A simple video like “Biggest property settlement mistakes” can be effective.

Before-and-after posts Share client success stories (with permission) to showcase impact.

Behind-the-scenes moments Office shenanigans, coffee meetings, and “a day in the life” posts make you more relatable.

Leverage hashtags Use relevant hashtags like #WomenInBusiness, #PropertyLaw, #ConveyancingQueens and #InternationalWomensDay to reach more people.

Engage, don’t just post Commenting, sharing and interacting with others boosts visibility far more than just posting and hoping for the best.

Create a content calendar Even posting twice a week consistently will help you stay top-of-mind.

Natalie Shehata

Why showing up matters

In an era when first impressions are made in an instant, how we present ourselves has never been more important. Whether you are a celebrity in front of the camera or a conveyancer, it applies to everyone.TV fashion expert and stylist Natalie Shehata summed it up when she said that “showing up” is more than just putting on an outfit – it’s about confidence, authenticity and making a statement about who you are. Speaking at the second annual Australian Conveyancer International Women’s Day event, she pointed out four key rules for showing up.

Clothes convey confidence As Natalie told the audience, what you wear plays a major role in how you feel and how others perceive you. “You don’t need to have a lot, but the clothes you choose can make a difference,” she said. She encouraged people to take time and be thoughtful with their wardrobe, selecting pieces that empower them to step into any space with confidence.

Personality shines through Fashion, Natalie said, is more than just fabric – it’s a way of expressing individuality. “It shows me clothes help you in terms of what the other person perceives,” she said, adding that she believed our sartorial choices sent signals about who we are and what we stand for.

Versatility is key Natalie highlighted the practicality of a well-curated wardrobe, recommending pieces that transition seamlessly between different settings. “Lots of my clients ask, ‘Well, is there a dress that I could go to the office in and then go to a dinner?’ So yes ... a jacket can make all the difference.”

Fit trumps size For Natalie, fit matters far more than the number on the label. “I don’t care about the size, I care about how it fits,” she said. She advised choosing clothing that flatters and enhances your natural shape, rather than following standard sizing conventions.

Showing up matters Above all, Natalie emphasised that the key is to show up – both physically and mentally. She said dressing with purpose and intention not only affects personal confidence but also influences how you are received in professional and social spaces.

Her message was clear: showing up isn’t just about the clothes – it’s about making a conscious choice to be seen, heard and valued. In business, in social settings and in life, how you present yourself matters.

FACE-TO-FACE

with GARTH BROWN

Conveyancer and trainer

Are AML reforms too strict?

And will conveyancers walk away rather than deal with the AML/CTF reforms?

With Tranche 2 anti-money laundering rules around the corner, they’re two of the questions we asked award-winning conveyancer Garth Brown, who gives his expert view on what it will mean for the sector.

By LEWIS PANTHER

AUSTRALIAN CONVEYANCER: Are AML Tranche 2 reforms needed?

GARTH BROWN: Yes. From my 30 years of experience, the laws up until now have not been strong enough to counter criminals who use illegal money to buy and sell real estate to hide their proceeds from crime. Tranche 2 provides much-needed reforms to strengthen anti-money laundering in Australia.

AC: When will the AML changes start to affect the conveyancing industry?

GB: Australia’s AML has a launch date of July 1, 2026. Between now and the launch, professionals have an opportunity to bring their knowledge up to speed and initiate all the policies and procedures required in their firm to be AML ready. And I would urge conveyancers to take that opportunity. Start now. Do not delay. It will make the transition much easier to implement.

AC: What does this mean for conveyancing and legal professionals?

GB. Firstly, all conveyancers and lawyers involved in large transactions will need to exercise more due diligence and take the blinkers off to scrutinize where large cash amounts come from and ask the hard questions. If a conveyancing client wants to pay a $10,000 or $20,000 cash deposit and/ or pay large cash instalments, they will have to ask: “where did this cash come from?”

Reporting the cash to AUSTRAC will be a critical part of the reforms.

Tips: Start preparing your firm “now” to have an understanding of what the likely AML stipulated procedures will be, complete AUSTRAC’s 10 eLearning modules, and use your energy to support the initiatives rather than resist them.

AC. What are the main problems for conveyancers when the new laws are rolled out next year?

GB. This will place extra burdens and regulatory procedures on each conveyancing file. More time and extra money for additional file due diligence will need to be applied to an already exhaustive set of procedures to comply with at present, e.g., ATO, Rules of Conduct for conveyancers, and demands of clients and pressure from other stakeholders such as real estate agents to exchange contracts and settle properties. What new AML file procedures mean for Conveyancing Practitioners is to ask Clients more questions and to Know Your Client (KYC) better.

AC: When do conveyancers need to undertake extra AML due diligence?

GB: At initial instructions, KYC means additional due diligence to raise questions to Vendor and Purchaser clients at the Contract beginning. Conduct a risk assessment through questions about how the large sum of money was raised to settle without a >>

bank involved or what the client does for work. Questions to raise when acting for companies and trusts – who are the beneficial owners? If the client is overseas – are they a politically exposed person? Do they reside in a country known for corruption? With transfers over $10K to your trust account –these transactions are required to be reported to AUSTRAC.

Conveyancers and lawyers will need to keep and maintain AUSTRAC records daily, engage with and understand new technology to liaise & report Conveyancing transactions to AUSTRAC. Now is a good time to start arranging who would be responsible for keeping daily computer records and logs with AUSTRAC reporting on vendors and purchasers of Property. AUSTRAC will issue infringement notices for failure to report or keep records up to date via a firm’s digital platform.

AC: Looking at cost to the industry, figures vary from $11 billion over a decade (according to government services opposition minister Paul Fletcher) to $2 billion a year (according to the Real Estate Institute). Elsewhere I’ve seen estimates of $100,000 a year per firm, based on NZ experience.

GB: Every conveyancer or lawyer must make changes to their practice by charging additionally for the time and specialized knowledge/ education to manage the AML risk. No matter what size a conveyancing practice is, work out the time needed to assess AML risk, apply a dollar amount per hour, and charge for your work. A risky file requires a higher fee for the AML file procedures.

Ther are other ways to charge for AML compliance with clients? A combination of a flat

“AUSTRAC places an obligation on conveyancers not to advise a vendor or purchaser that their transaction is being reported.”

GARTH BROWN

fee, per file basis, or a percentage of the sale price or deposit paid, adjusting depending on whether the client is high, medium, or low AML risk.

AC: Do you think it is going to lead to any conveyancers walking away from the sector?

GB: Yes, some conveyancers will walk away, having had enough of the additional regulatory burdens. I believe that after AML procedures are implemented, there will be more changes and regulatory burdens, and these will not stop as time moves forward. My advice is to adapt, pivot to the new AML procedures, and enjoy what you are doing by being well-paid and respected as a professional.

AC: Why is confidentiality another area of concern for conveyancers?

GB: AUSTRAC places an obligation on conveyancers not to advise a vendor or Purchaser that their conveyancing transaction is being reported to AUSTRAC. This represents a real change in conveyancing ethics, circumventing client privilege.

The purpose of AML reporting is to stop criminals from moving funds into property. So if a practitioner were to advise the client that their transaction is being reported to AUSTRAC as suspicious, the whole system would be undermined.

The form of reporting to AUSTRAC may involve preparing an online Suspicious Matter Report (SMR) or an additional S49 online report for more thorough details for AUSTRAC to follow up on and investigate. These reports cannot be used in court; they serve as a basis for AUSTRAC to start tracking suspicious conveyancing transactions. n

A country practice

As more and more Australians are moving out of the unaffordable CBDs, conveyancer Luke Seve talks through the intricacies of running a practice in Dubbo.

By LEWIS PANTHER

AUSTRALIAN CONVEYANCER: Tell us about your career to date

LUKE SEVE: I studied at Southern Cross University in Lismore and came away with a double degree in law and criminal justice studies in 2009. But I had no clue what conveyancing was. Though I landed in at the deep end when I started working for a solicitor, processing 84 properties to go under the hammer - out in Bourke - for unpaid rates.

So, I had a lot to do. Then I fully transitioned to conveyancing when the owner of the business retired. I could have gone on to qualify as a solicitor, but the most practical and prudent thing for me to do was to get a conveyancing licence.

That was 2012. Now we’re at 2025 and I am happy with the niche I have found in conveyancing. I like being an expert in my small area rather than a generalist solicitor.

AC: What’s that past decade and a bit been like for you and the business?

LS: In the COVID era surge, we were very active in terms of property turnovers. Real estate agents were very busy, and conveyancers were very busy. At the end of 2019-2020, things really took off. It almost got to the point where I did turn away a couple of people because I was that busy. I just couldn’t cope. That’s a rarity. I usually don’t turn away work.

AC: Although we hear about the growing number people moving to the regions, it hasn’t always been rosy.

LS: When I transitioned from Bourke to Dubbo in 2014 – and pretty much from 2015 onwards – I took an interest in first time buyers, because I know that it can be obviously daunting.

Now the landscape has completely changed. Back then, first time buyers were able to get into the market when the average sale price was about $480,000 in 2015, here in Dubbo. That remained fairly constant up to around 2020 – but now we’re looking at you know $700,000 plus – for the same property. So, first home buyers have gone off the radar unless they’re working in the mines.

They’re the only first-time buyers who are serviceable. As a result, the cost of building in general has gone up substantially, along with the increase in the price of a vacant parcel of land.

It’s really put a dent on the market. There’s a lot of brand-new brand homes sitting on the market at the moment here in Dubbo. And buyers are typically Sydney investors. When I get calls, they are from Sydney with someone telling me they’re looking at expanding their portfolio.

“Often, I don’t meet my clients. But that has me thinking maybe I need to go back face to face.”

LUKE SEVE

AC: What are the differences with rural transactions?

LS: It takes a little bit of getting used to rural transactions. There’s a lot more involved, associated with the land purchase. You’ve got water access licences in the mix with those larger rural properties in Western NSW. There are perpetual leases, where there’s a 99-year lease from the Crown, where you have to apply for the consent of the Minister to be able to transfer the property. That takes a minimum six weeks, but more realistically 12 weeks. With these protracted transactions, you’ve also got the potential for the Minister not to be happy to transfer the property unless a certain works are put in place – like repairs to boundary fences. So you might have kind of conditions attached to a minister’s consent where it adds your level of complexity to the transaction. That brings

into play the prospect of who is going to bear the cost of the fence repairs. Is the vendor going to wear it? Or is it going to be split up 50/50 with the incoming buyer? It’s more work, but it’s more interesting wrestling with particular transactions and the additional special conditions.

You have to consider what issues you address. If you’re acting for a vendor, are you going to cover the possibility that boundary fences are not on the correct boundary.

Are you going to cover the stock average carrying capacity? Are you going to address the fact that the vendors have livestock on the property until settlement? There’s also a lot of plant and equipment improvements. Or sheds not being approved.

AC: So you’re dealing with big numbers –and bigger problems?

LS: While $3,000,000 and $9,000,000 might not sound as much to those in Sydney or Melbourne, every transaction hides potential costly banana skins. One – where the negotiations fell over – reminds me of the complexity, and if I had the right level of insurance. It was from a developer in Melbourne wanting to buy in far West of NSW. The reason why there was such high value attached to it was because there was carbon farming connected to the property, which had the potential to generate an annual income of $500,000 per year for the next 20 years.

That was the nature of the transaction. But we highlighted some fairly serious issues around the money being used for the purchase – and it fell through.

AC: What do you think about the AntiMoney Laundering and other compliance issues facing conveyancers?

LS: The foreign resident capital gains withholding clearance certificate is now mandatory for every transaction, every sale, which is a bit of an issue, mainly because I’m often finding that people want to settle very quickly.. But this 28-day window that the ATO says is involved in getting this certificate means we have to set client expectations – because of the potential lag for a transaction.

Another thing that does concern me with regard to AML is the fact that clients seem to be the ones causing the problems - in that they don’t have sufficient safeguards in relation to their own e-mail accounts. During COVID, I transitioned to working from home predominantly.

So I do a lot of online verification of identity, a lot of DocuSign and obviously E-settlements. Often, I don’t meet my clients. But that has me thinking maybe I need to go back face to face. If someone can use AI to change someone’s face so that it looks like the client who’s on video, it’s an issue.

AC: What words of advice would you give to other conveyancers?

LS: There’s often a lot of pressure from real estate agents and clients to get things done yesterday. But my advice is never take shortcuts. If you need GST advice because you’re not sure whether there’s going to be GST at settlement, don’t neglect that. Stand your ground. Don’t be afraid to do the right thing would be my advice. Don’t succumb to the pressure of urgency,

The other thing that sticks out is that we can’t provide financial advice. Often clients ask me things that cross over into what would come under advice.

So sticking to what your legislation permits you to do is important.

INSIGHTS: DOWNSIZING

Making the most of less

Australia’s conveyancing sector stands to gain from a dramatic downshift in the size of homes, as apartment living gains traction nationwide.

By SAM McKEITH

In recent years, Australia has been a global leader in house sizes, with the average local dwelling clocking in at 214 square metres, ahead of New Zealand (202 square metres) and the United States (201 square metres).

Experts attribute Australia’s love of big houses to the nation’s vast land availability and a desire to accommodate growing families.

However, that looks to be changing as more Australians, including families, shift to live in apartments, a trend partly driven by a lack of urban-fringe housing estate releases across the country.

Amanda Farmer, a lawyer and the owner of Lawyers Chambers, a strata-focused legal practice in Sydney, says the rising popularity of apartment living is a positive for canny conveyancers.

“Australia’s suburbs are increasingly reaching for the skies, with more apartment towers being built . . .”

JOHN McGRATH

“I think this is a huge opportunity for conveyancers right across the country,” Farmer says. “Already we have around 10 per cent of Australians living in apartments and that number is expected to grow exponentially.

“Our cities in most desirable urban areas can no longer grow out, they must grow up, so strata and community title are going to become more common.”

“Conveyancers who have knowledge and expertise in this area will be able to differentiate themselves and really be able to build a strong practice around advising on these contracts.”

Conveyancers who understood strata-related fundamentals would have an edge, Farmer says.

“At its most basic level [that is] being able to identify that a property is in a strata plan,” she says.

“I don’t say that tongue in cheek – this is something that, when I educate conveyancers, I focus on because you can have properties that don’t look like strata, but when you dig a bit deeper, they are strata title.

“I’m talking about duplexes, townhouses, villas and often very small strata plans that are two lots, three lots, four lots.

“The purchaser may not recognise them as strata and that’s not usually their fault – the real estate agent isn’t pointing that out to them.”

In the case of small strata plans, Farmer says conveyancers are well placed to warn clients of common issues that could arise, like difficulties resolving issues involving equal voting rights.

In her view, some of the biggest strata issues emerge in the smallest buildings.

“If it is a small strata plan like a two, three or four lot, there are some unique frustrations with those buildings that conveyancers would do well to advise their clients of,” Farmer says.

“When you’ve got two people who have equal voting rights, for example, and one wants their roof fixed and the other doesn’t want to contribute, you’re going to have a problem.”

In such instances, conveyancers with strata expertise stand out from the crowd, Farmer says, especially given the duty of a real estate agent to the vendor in a property transaction.

For instance, she poses a hypothetical situation in which a real estate agent tells a potential duplex buyer that, “No, there’s no body corporate; you don’t have to worry.”

“If the buyer then goes to a conveyancer and, because they’re educated in this area they say, ‘This is a two-lot strata plan, and you each have equal voting rights. Please be aware that this could be pain-point in the future,’ then I’m going to say, ‘Thank you very much, conveyancer.’”

The stakes are high if buyers mess up on strata, Farmer warns.

She says she has often picked up the pieces for clients involved in disputes over expensive repair work on a small strata lot.

“You’re putting your hand in your pocket for sometimes tens of thousands of dollars to fix something that only your neighbour enjoys; that’s the nature of strata,” Farmer says.

“It’s different when you’re in a high-rise multi-storey development and everybody is sharing that cost a bit more widely – and you are going into it realising these things.”

While more Australians are now considering apartment living, it is only a recent phenomenon.

A 2024 Wollongong University study of more than 580,000 homes found that one designed in

Average house sizes (m2)

2022 generally had a 7.6 per cent larger floor area than a home designed in 2018, with new homes in Victoria and NSW having the largest floor areas. Tasmania had the smallest.

According to McGrath Estate Agents founder John McGrath, the decline in size over the past couple of years has been driven largely by industry supply constraints and softer development rules.

“Already we have around 10 per cent of Australians living in apartments and that number is expected to grow exponentially.”

AMANDA FARMER

McGrath, in a February property note, pointed to plans in NSW to allow terraces, townhouses, duplexes and small apartment blocks in more areas.

Meanwhile, in Victoria, there is the promotion of accelerated and ready-made approvals for mid-rise apartment blocks near some major centres and railway stations, McGrath said.

“In line with the same trend, Australia’s suburbs are increasingly reaching for the skies, with more apartment towers being built to accommodate population growth and provide affordable options for home ownership,” he said.

BACKYARDS SHRINKING

Griffith University professor Paul Burton agrees that lots sizes are coming down because of land scarcity but cautions that “house sizes aren’t shrinking at the same rate”.

“If you went onto Google Maps and had a look at a new outer suburban subdivision around any city in Australia, you will see 100 lots there, and it’s all roofs; you won’t see a backyard,” says the director of the Queensland university’s Cities Research Institute.

“There’s usually a six-metre setback at the front, which is standard, and you have a built-in garage used as a storage unit, so you have to park on the front – so the sixmetre setback allows a standard car to be parked nose-in at the front.

“If you look at the back of those houses and at the side, a lot of them are that close, and the gutters touch on adjoining houses.

“You might have two metres at the back, but you’ve got no backyard – we’re essentially trading a backyard for a media room or a third bedroom.”

Burton says there is a polarisation in the apartment market between “top-end luxury apartments that are very generous” in size and smaller products aimed at first-time home buyers or investors.

“The problem is that the market at the moment isn’t designing or providing three bedrooms that are well designed,” he says.

“A lot of the apartment product is designed for investors who aren’t going to live there, so they don’t care.”

The academic’s comments fit with recent University of NSW research that has found more people are living in apartments, but many of the homes are ill-suited to families with children.

The research says one- and two-bedroom apartments dominate the market in Sydney, making up 81 per cent of all new apartments available across the city.

“Developers focus more on the number of bedrooms and location than on architectural design or room layout,” says Philip Oldfield, head of the university’s school of built environment.

“They prefer generic, standardised apartment layouts that meet the minimum regulations because they’re cheaper to make and easier to sell, but that is fundamentally mismatched with what families want.” n

Tarneit in focus

Once a predominantly rural outpost west of Melbourne, the 3029 postcode has undergone a dramatic transformation over the past two decades.

Housing estates have followed a state government-driven infrastructure surge, which has turned Tarneit into one of Melbourne’s most sought-after areas for young families.

Conveyancer Elisha Burnette has first-hand experience of the area – she grew up nearby and is now director of Sargeants Conveyancing Wyndham & Hobsons Bay.

Her mum was an early pioneer who built her own property in Tarneit.

“It was just a lot of land for many years – farmland predominantly – but over the last 20 years we’ve really seen a surge in housing development,” Burnette says. “Affordability has been a key factor, especially with the block sizes.

“The government and council have also followed up by putting in a train station, shops and schools, which are always important.

“But it was more about the transport – having a train station that connects you to the CBD in about 20 minutes on an express train makes a huge difference.”

“There’s still ample land available. Developments

are extending right

major advantage,” she says. “Some of these communities even included developers who bought large portions of land for further development.”

Despite its rapid expansion as an Urban Growth Zone, Tarneit maintains a consistent approach to building density and design, meaning the conveyancing process can be simpler.

“It’s mostly standard low-rise dwellings,” Burnette tells Australian Conveyancer. “With the design guidelines in place for these estates, there’s a consistency in what can and can’t be built. Buyers appreciate that – it gives them confidence in how the suburb will look in the long term.”

Tarneit is expected to continue growing. According to ABS projections, it is expected to see a population increase of 130 per cent by 2040.

The local businesswoman believes the suburb is well-positioned to accommodate this growth.

“The biggest thing has been ensuring the right infrastructure is in place to support development,” Burnette says. “The schools here have great reputations, which is a big drawcard for families.”

While initially a location for retirees looking to build their dream homes, the suburb has more recently become a hotspot for first-home buyers.

“At first, it was more the older, established buyers looking for a place to settle down,” Burnette says.

“Now, we’re seeing a lot more first-home buyers taking advantage of the affordability.”

up towards Sunbury, and with

Unlike some other Melbourne suburbs where knockdown-rebuild projects dominate, Tarneit is still relatively young.

the Western

Highway nearby, it’s a prime location.”

ELISHA BURNETT

The timing of the suburb’s expansion has coincided with broader housing trends in Melbourne. While development was already underway before COVID-19, Burnette says that demand surged even further after the pandemic.

“There’s been significant investment from communities, particularly Indian and Chinese buyers, who saw the proximity to the CBD as a

“Most homes here are between six and 20 years old, so there hasn’t been much need for knockdown-rebuild projects yet,” she says

“In other areas, like Altona, that’s a different story, but Tarneit isn’t quite there.”

Looking ahead, Burnette sees further expansion towards neighbouring Truganina and beyond.

“There’s still ample land available,” she says. “Developments are extending right up toward Sunbury, and with the Western Highway nearby, it’s a prime location.”

For now, Tarneit remains one of Melbourne’s most attractive options for home buyers seeking affordability, convenience, and strong infrastructure, making it a suburb to watch in the coming years. n

INSIGHTS: ANSWERS

Why can’t conveyancers switch off when they go on holiday?

That’s one of the questions practitioners need to ask themselves, according to conveyancing business owner and exbusiness coach Trent Taylor.

Trent, who owns Skilled Conveyancing, says: I’ve seen it time and again. Conveyancers taking their work with them everywhere, even on holiday. But why do they do it?

Well, it really comes down to a few key reasons. First, there’s the fear of missing out on new work or letting down existing clients or people that refer work to us.

Conveyancers are incredibly passionate about what they do. They genuinely care about their clients and want to do the right thing. After all, we’re working within a strict legal framework, and compliance is critical.

But if I had to pinpoint the biggest reason why so many Conveyancers find themselves working on holiday, it comes down to one thing: resourcing.

Most conveyancing businesses are small operations—often just a one- or two-person team. The owner is typically the licensed Conveyancer, and they might have one other Conveyancer or an admin assistant. That’s it. Even if a conveyancing company has 5-15 employees, the same things happen yet it is due to lack of quality systems and resource usage!

The problem is, the work doesn’t stop when they go on holiday. Settlements keep happening. Bank issues arise. Files keep moving. And because many firms don’t have adequate backup or contingency plans in place, they feel like they have

no choice but to stay connected, even when they should be switching off.

That’s why, in my business, I’ve made it a priority to have that extra bit of capacity—what I call “a little bit of fat”—built into the team. I aim to keep our workload at about 0.5 to 1.0 fulltime equivalent (FTE) over capacity. Why? Because people get sick. People take maternity leave. People go on holidays. And they should!

Conveyancing is tough. It’s high pressure, and people in this industry work incredibly hard. They need time to rest and reset. That’s why I actively encourage my team to take breaks.

At a minimum, I suggest our team take one or two long weekends per quarter. Ideally, they take a full week off each quarter. Of course, some prefer to accrue their leave for a longer holiday, and that’s fine too.

“. . . they feel like they have no choice but to stay connected, even when they should be switching off.”

TRENT TAYLOR

Christmas rolled around, I was exhausted. I’d push through until the break, and then—like clockwork—I’d get sick within the first few days. The body just shuts down when you finally stop. And I know many Conveyancers experience the same thing.

So, how do we make sure our team can truly unplug and get a proper rest that they need and deserve. Simple. When they go on holiday, we shut down their access to emails and files. We also do a proper transition before they leave, ensuring that all tasks are allocated and the workflow continues seamlessly in our system. That way, when they return, they’re not walking into chaos. There’s no mountain of emails to dig through. They can step back into their role without feeling overwhelmed.

I know from personal experience what happens when you don’t. I used to work long hours every week of the year, and by the time

At the end of the day, the best solution is proper planning, adequate resourcing, a clear and documented system that everyone follows and a culture that truly supports taking time off. Because if you’re always working—even on holiday—you’re not doing your best work. And that helps no one. n

NUMBERS IN THE NEWS

Here’s a recap of some of the numbers that got our attention at Australian Conveyancer over the past few months. The Australian Bureau of Statistics’ data reveals the total value of Australian homes, the surging build-to-rent market, the number of tradies, tax on new builds and the gender divide in property ownership.

FOREIGN INVESTMENT BAN AFFORDABLE SUBURBS

5,360

foreign residential purchases in 2022/23 (0.8% of 670,000 total transactions)

$1.3b

approved foreign investment in Q1 FY25: CHINA: $400M

HONG KONG AND TAIWAN: $100M

UK: 54 approvals

INDIA: 153 approvals

A TWOYEAR BAN

on temporary residents buying existing homes starts April 1 Exemptions: Permanent residents & new dwellings.

WOMEN AND PROPERTY

445,000

SOURCE: CoreLogic

TRADIE TOTAL BUILD-TO-RENT SURGING TOTAL VALUE OF DWELLINGS

The number of building and construction businesses in Australia workers employed in the industry

The build-to-rent sector is booming, with 4,300 apartments added in 2024 and 8,900 more under construction for 2025.

Victoria leads with over 25,500 units completed or planned, followed by NSW (15,089) and QLD (14,390).

Smaller markets like the ACT, WA, and SA are also expanding their BTR developments.

SOURCE: Knight Frank’s Australia

1.35million

SOURCE: HIA

TAX INCREASES ON NEWHOME BUILDING HAVE DOUBLED IN FIVE YEARS

Sydney taxes increased 38% ($160,000) since 2019.

Brisbane had the largest tax increases – up by $179,000 or more than double (+106%).

New apartments taxes have increased at even higher rates – the additional financial burden climbing 68% in Brisbane

SOURCE: HIA

$11 trillion

The total value of Australia’s 11.3 million residential dwellings rose by $26.4 billion or 0.2 per cent in the December quarter 2024.

SOURCE: Australian Bureau of Statistics