Complete Your Customer’s Journey

Daily – You should seek to complete your own customers' journey on your live site.

Feel their pain; feel their joy.

At Alluvio, we only allow the portal for our customer-facing associates. This allows our customer success team to understand exactly what it is like to use the portal, how to improve what is in the portal, and what we need to add. You have access to the same resources that we have access to.

Apply a similar concept to your business. No matter what business you are in, complete the journeys that your customers need to complete. Base this off the top journeys in Customer Journey Analysis. Interact with features and functionality as your customers would.

Here's an example of a top journey to follow on your live site: