Alert Matrix and Alert Log

To set up an alert matrix, look at all configured alerts and create a page or shared spreadsheet. Once there, include the alert name and the action to take when that alert arrives.

For an alert log - create a similar page or document to the matrix. This should include the time alert fired, alert name, action taken if it was resolved, when the action was taken, and the time it was resolved.

Note: The reason to track "action taken" is because of the team's goal and the alert ty pe. For instance, if the alert action is to notify the product team that conversion dropp ed after the deployment, then the action taken time should be focused on the team re sponsible for the alert rather then the resolution of the conversion drop.