Effective Alerting

This section of the document will help to operationalize excellent alerting. For a general how-to on alert setup, please visit help.bluetriangle.com.

No matter what alerting tool you use, we will work to help turn that into the most effective in its class.

The most critical aspect of effective alerting is to have a consistent delivery of alerts and a coordinated response mechanism. If your entire team reacts to the same alert and duplicates work, your alerting has created significant churn in the workflow. Reducing churn is the key to success in operational alerting. Churn is defined as cycles of unneeded repetitive work and can appear in several ways during a disorganized alerting strategy, which will plague the operational effectiveness of alerting. Through automation and organization, we can reduce churn in alerting.