Insight FRSC
A MONTHLY PUBLICATION OF FEDERAL ROAD SAFETY COMMISSION
www.frscinsight.com MAY 2013
The Implications of ISO 9001:2008 Certification for FRSC
Brain Foods that help you concentrate
From The Editor-In-Chief
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ave you ever wondered why God created sleep? Why should man sleep? If God had created man with the ability to avoid sleep, would it have made any difference? Sleep as simple and natural as it is with mankind, is still not well understood. Why we sleep is a question that scientists have been preoccupied for over a century to understand, but still without success. As intriguing as sleeps is, its importance is better comprehended in what happens, when we do not sleep. It is believed that sleep gives the body a chance to recuperate from the day’s activities, while enhancing the ability for making rational decisions. Sleep is also believed to be responsible for memory consolidation, longevity, and. reduces the risks of consumptions and injury. From researches conducted, small animals sleep more than bigger animals. A python for instance sleeps on the average for 18 hours daily, while a cat requires over 12 hours of sleep daily and chimpanzee sleeps for over 9 hours every day. A horse and elephant sleep 3 hours daily. A new baby sleeps more than adults, while dolphins sleep with half of their brains awake.
N o matt e r h o w long o n e
sleeps, the bottom line, just like breathing or eating, every one requires sleeps, for rejuvenation to be able to make continual improvement. This is similar to the recent ISO 9001 certification of FRSC – whose main aim is to cause improvement in the Corps’ operations. This feat requires everyone in the Corps to awake from sleep rejuvenated to deliver satisfactory services to the motoring public. This month’s edition of FRSC Insight is on the implications of ISO 900 QMS certification. Other interesting stories that can be read in the publication include, solutions to the emerging challenges in field commands; quantum resonance magnetic analysers and the usual regular stories. Remember that as usual, you can read all the previous editions of FRSC Insight on wwww.frscinsight.com
FRSC INSIGHT MAY, 2013
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Insight EDITORIAL BOARD Osita Chidoka OFR Corps Marshal/Chief Executive Publisher OC Oladele (CC) Editor窶的n-Chief KD Alegieuno (ARC) Editor Members VO Ogunnupebi (ACC) AR Obagbemiro (CRC) CB Nwokolo (DRC) DO Enakireru (ARC) 0I IKOKU (ARC)
The Implications of ISO 9001:2008 Certification for FRSC INTRODUCTION aving satisfied all the requirements of ISO, how do we sustain the certification. The ISO 9001:2008 has a validity period of THREE years from the date of issue. Therefore to revalidate the certification after three years, the Corps most: Continue to carry out system audit of all its processes and implement timely and corrective action on non-conformities recorded during audit. Comply with the surveillance audit by will be conducted by the Standard Organisation of Nigeria (SON) on sis monthly basis i.e. every April and October of every year5. Continue to adhere strictly to all its processes and procedures as stated in the FRSC Quality Manual and its Operating Manuals of the Department and Corps Offices/Special Units. Ensure that all its staff play the roles stated below. 9001:2008 the Corps was awarded ISO 9008:2008 Quality Management System Certification on the 26th March 2013 while the Official presentation ceremony was held on 15th April 2013.
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4 THE IMPLICATION OF THE CERTIFICATION FOR THE CORPS ISO certification is a confirmation that the FRSC has complied with the global standard of management system which has led to better delivery of its mandate of ensuring sanity in the Nation’s highways. FRSC service delivery has been subjected to independent external verification (Third Party) and adjudged to be satisfactory. FRSC remains the largest organisation in Nigeria by staff strength and National spread with ISO 9001:2009 certification. ISO 9001 certification has elevated FRSC to the rare field and elite group of law enforcement agencies and public institutions united in search of excellence. FRSC is the only law enforcement agency in Africa with ISO certification. The Corps has achieved a World-class organisation status. Nigeria will hold FRSC responsible to always maintain this certification. Therefore we have to continue rendering quality services that meet International standards and ensure customer satisfaction. FRSC parity with the best law enforcement agencies in the world such as Phoenix Police, Houston Police Department in USA, 41 Police stations in the state of Rajasthan in India etc must ginger the Corps to remain at the top. HOW DO WE SUSTAIN THE CERTIFICATION The ISO 9001:2008 has a validity period
FRSC INSIGHT MAY, 2013 of THREE years from the date of issue. Therefore to revalidate the certification after three years, the Corps most: Continue to carry out system audit of all its processes and implement timely and corrective action on non-conformities recorded during audit. Comply with the surveillance audit by will be conducted by the Standard Organisation of Nigeria (SON) on sis monthly basis i.e. every April and October of every year5. Continue to adhere strictly to all its processes and procedures as stated in the FRSC Quality Manual and its Operating Manuals of the Department and Corps Offices/Special Units. Ensure that all its staff play the roles stated below. STAFF ROLES IN SUSTAINING ISO 9001:2008 CERTIFICATION The focus of the Corps is to meet and even strive to exceed public expectations. Therefore, we need to strive and be good in whatever we do in order to provide better services and product. To sustain the certification, the following are expected from every staff of the Corps: Be positive at all times Be conscious of other people’s needs, do no procrastinate. Know your job, do it well and on time. Be committed, responsible and remain accountable. Ensure your Working tools are available and well maintained. Be a team player. Maintain records/Evidence of assigned jobs. Suggest better ways of improving the system.
FRSC INSIGHT MAY, 2013
Be ready for ISO 9001 System Audit of your work at any time; Internal audit once in a year, Surveillance audits twice in a year by SON. Be audit friendly and co-operate with System Auditors. GAINS OF ISO 9001:2008 CERTIFICATION TO STAFF A better understanding of what to do and how to do it. Higher job satisfaction because everybody is fully involved. Increased opportunity to communicate problems in a non-threatening manner by focusing on process issues Better job security and work stability. It has provided an environment where subordinates are blamed for issues that should be resolved by the management. Reduced incident of Risk and Hazard especially in NVIS plants. Higher motivation: the certificate is capable of attracting more benefits to the Corps. CONCLUSION An ISO 9001:2008 standard is quickly sweeping the world as an International Standard. Any organisation that ignores ISO standard today will be left behind. The advantages outweigh the challenges. Every staff is expected to contribute his/her quota in nurturing an ethically-driven and world class organisation for the good of all. Culled Flagship Newsletter A monthly publication of Operations Department
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CONT’D FROM PAGE 7 03- Liver function 04- Gallbladder function 05- Pancreatic function 06- Kidney function 07- Lung function 08- Brain nerve 09- Bone disease 10- Bone mineral density 11- Rheumatoid bone disease 12- Blood sugar 13- Basic physical quality 14- Human toxin 15- Trace element 16- Prostate 17- Male sexual function 18- Blood Lipids 19- Skin 20- Endocrine System 21- Immune System 22- Breast 23- Vitamin. 24- Amino Acid 25- Bone Growth Index 26- Eye 27- Heavy Metal 28- Allergy 29- Coenzyme 30- Element of human 31- Pulse of heart and brain 32- Channels and collaterals 33- Sperm and semen 34- Menstrual cycle 35- Gynecology 36- Obesity 37- Collagen 38- Comprehensive Report Card 39 - Large Intestine One of the clue that you need medical test is when you are usually tired, pains in the body, persistence headache, sleeplessness, no desire for food, when you’re sad, under stress, apprehension, dizzy, erectile dysfunction, infection, etc. SOURCE: www.nigeriawebsuccess.com
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BRAIN FOODS THAT HELP YOU CONCENTRATE As you work in line with ISO 9001:2008 QMS Standards
Blueberries are super nutritious Research in animals shows that blueberries may help protect the brain from the damage caused by free radicals and may reduce the effects of age-related conditions such as Alzheimer’s disease or dementia. Studies also show that diets rich in blue berries significantly improved both the learning and muscle function of aging rats, making them mentally equivalent to much younger rats. Vitamins, Minerals and Supplements
Store shelves groan with supplements claiming to boost health. Although many of the reports on the brain-boosting power here is no denying that as we ageof supplements like vitamin B, C, E, betachronologically, our body ages rightcarotene, and magnesium are promising, a along with us. The good news is thatsupplement is only useful to people whose you can increase your chances of maintain-diet are lacking in that specific nutrient. ing a healthy brain- if you add ‘smart’ foodsResesrchers are cautiously optimistic about ginseng, ginkgo and vitamin, mineral and and beverages to your diet. herb combinations and their impact on the These foods can do everything from sharp-brain. en focus and concentration, to enhance memory, attention span and brain function.Benefits of a Healthy diet
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Add Avocados (pear) and whole grainsIt may sound trite but its true! If your diet lacks essential nutrients, it can decrease Every organ in the body depends on bloodyour ability to concentrate. Eating too much flow, especially the heart and brain. Eatingor too little can also interfere with your abila diet high in whole grains and fruits likeity to focus. A heavy meal may make you avocados can reduced the risk of cardio-feel lethargic, while too few calories can revascular disease and lower bad cholesterol.sult in distracting hunger pangs. This reduces your risk of plaque build upBenefit your brain: strive for a well-baland enhances blood flow, offering a simple,anced diet full of a wide variety of healthy , wholesome foods. tasty way to fire up brain cells. Whole grains, like popcorn and whole wheatDo you want to power up your ability to also contribute dietary fibre and Vitamin E.concentrate? Though avocados have fat, it’s the good forStart with a meal of 100% fruit juice, whole you, monosaturated fat that contributes tograin meal and a cup of coffee In addition, healthy blood flow.
FRSC INSIGHT MAY, 2013 a. b. are c. d.
7 Your brain is essential for you to function. Get a good night sleep If you don’t believe, visit a psychiatric hosStay hydrated (if you are thirsty, you pital and you will see the difference. dehydrated!) Exercise to help sharpen thinking Contribution made by Meditate to clear thinking and relax CMRS
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Resonance
magnetic Analyzer
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igeria web success emailed this useful piece to my mail box. I don’t want to be selfish about it. I wish to share it with you. Health they say is wealth. Happy reading! If you are wondering how to get the best medical test, I will recommend the Quantum Resonance Magnetic Analyzer is one of the best. The machine displays adequate information on your health conditions so you can take steps to prevent various diseases, stay healthy and be happy. The Quantum Resonance Magnetic Analyzer has the following advantages: -Quick Access to Your Health Status: The machine can be use for fast, full health check up of your body. For instance by holding the test rod in your palm for few minutes, your health status will be displayed. Comprehensive Information on Your Health Status: The analyzer can make wide range examination to your body. Prevention of Diseases: The report provides information on deficiency of certain vitamins and minerals in your body system. You also get information on the state of organs such as kidneys. With the information you provide the missing nutrition in your body and stay healthy.
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Rapid Result of Treatment: The medical test report can be used to monitor the progress of treatment and advice patients accordingly. When the cause of ailment is known treatment become faster, since you take product(s) based on your ailment. Health Check Up Has No Side Effect: The health check up does not have negative radiation effect, so it’s not harmful to the body system. Cost of Quantum Medical Test Is Affordable: The cost of health check up is reasonable and can be afforded by most people.
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The Quantum Resonance Magnetic Analyzer Will Display Thirty Nine Health Reports In The Following Areas: 01- Cardiovascular and cerebrovascular 02- Gastrointestinal function GO TO PAGE 5
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FRSC INSIGHT MAY, 2013
Emerging Challenges in the
Field Commands & the
Solutions
FRSC INSIGHT MAY, 2013
Introduction
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he evolution of various modes of transportation from the rudimentary Horse, Camel, Cow, to the mechanized Bicycle, and Vehicles, introduced interaction among various societies. The social process that evolved at this period led to trade occasioned by fast and easy, movement of persons from one point to another. These movements through transportation led to specialization and development. 2. Just as societies developed, the need to organize and regulate behaviors that were gradually emerging became necessary. The most prominent adverse effect of the development of motor vehicle in societies was the attendant road traffic crashes that was unfolding causing physical injuries, disabling individuals and sometimes permanent cessation of lives. Congruent to the grave consequences that heralded motorization, society felt obligated to regulate attitudes, behaviour and conduct of individuals while driving. 3. It is against this background that institutions were established in various nations to curbs the ancillary effect of motorizations. In Nigeria for instance, several efforts were initiated at States, Organizational and Institutional level preceding the establishment of the Federal Road Safety Corps (FRSC). The FRSC as is presently constituted is more National in outlook with a wider coverage. The cardinal functions of the FRSC amidst the multifarious task it undertakes are all fashioned towards road traffic crash reduction. 4. In achieving this arduous task the commission had to extend its scope to cover the entire country through the establishment of offices in States and some Local Government Areas. The Corps has twelve (12) Zonal Command structure, with offices in all the States of the federation and in strategic local government areas. More offices are being established as the need arises. 5. Furthermore, the Corps had to aligned with the UN Road Safety collaborative effort that developed a Global Plan for the Decade Of Action for
9 Road Safety 2011-2020. The plan contains a scheme which may be executed within the decade. The ingredients for the Decade of Action for Road Safety includes improving road safety Management Capacity, Improving the safety of road infrastructure and broader transport net work, developing the safety of vehicles, enhancing the behaviors of road users, and improving post-crash care. It is however important to note that road safety issues are global but every nation adopts it own strategy as to how to ameliorate road safety challenges. At the same time, while some nations have made giant strides in road safety matters, others have not even started. Nigeria is presently on the right part and road safety activities are improving however, there is more that needs to be executed. The vehicle to achieve improvement in road safety activities in the Field Command. Therefore the purpose of this paper is to discuss emerging challenges in field commands and suggest solutions. In order to achieve this, I will like to give a brief conceptual frame work of field command, highlight some emerging challenges in field commands and proffer solutions. CONCEPTUAL FRAME WORK OF FIELD COMMAND The term field command can be said to have originate from the military but now used in other fields of endeavour. However, it should be noted that in the military the term field command may not hold same meaning with the daily usage of the word. In military parlance field commands are avenues were military operation are conducted. It is an operational headquarters to control and direct operations. In the military field command activities are time bound and cease to exist once the operation exercise is concluded. Therefore, field commands are not permanent structure but set up to meet an end state. For the purpose for this paper a simple definition of field command will mean delegated authority given to act by virtue of
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explicit statutory regulation in an areas, it emerging challenges in the field comis therefore an extension of a higher office mands vary from one unit to the other. to an area with powers to perform specific The emerging challenges in the field comfunction as directed. mands in the northern part of the country Furthermore, it must be noted that field will definitely differ from what obtains in commands are the southern part The security challenge has also been taken advantage of by mismostly task oriof the country. creants who on sighting patrol team stop and warn them to ented, theatre Consequently, I leave the patrol route if they love their lives. Even in the area of operation and will examine the of surveillance conducted on patrol men, on many occasions headed by subemerging chalpatrol team ran away while surveillance team is about to search ordinate leadlenges from the them on the pretense that the search team are terrorists. Also ers to exercise point of those that checkpoints are gradually becoming haven where extortion discipline and are externally inmoney are kept. deliver on the duced and those mandate of the that are internally organization. It also entail splitting the or- created. ganization and extending its activities to individuals who will execute its operational TERRORISM activities. It must be noted further that One of the greatest challenges faced by when an organization splits into parts it commands in the northern part of the enjoys timeliness and efficiency in meet- country is the security challenges bedeviling its set objective. However, the com- ing the country. The projector of insecurity ponents assumes a life of its own with its in the north is the Jama’ahtu Ahli Sunnah sub-culture and behaviour that may not Lidda’awati Wal jihad, a religion based funnecessarily be in tandem with its higher damentalists group, popularly known as command administration objectives. The Boko Haram. These groups have attacked performance of an organization is usually various government institutions and orgauged by the performance, attitudes and ganizations. commitment of its component units. Field The Corps has lost some of its own personcommands in the FRSC comprise of per- nel in Kano, Borno and Yobe States. manently structured components such as This has to a large portion affected the opZones, Sectors and Unit Commands. It is erational activities of most field commands through these structures that the strate- in the north. gic objectives of the Corps are actualized. It has created morbid fear among perDirectives for the fulfillment of the Corps sonnel and consequently affected patrol goals are sent through Circulars, Memos, activities. Motorists hardly stop when Orders and Policy Documents. The abil- flagged down by Road Safety Marshals. ity of the field command to achieve it set In almost all cases patrols are conducted goal will depend to a large part on the field within range of military checkpoints. For commanders ability to exercise command every operation undertaken including the and control, the commander’s ability to recently organised Operation Shield, gun delegate, and the level of training person- bearing organizations had to be invited to nel in the organization receive. protect personnel on duty. Same with the mobile courts held in the northern part of EMERGING CHALLENGES IN FIELD COM- the country. It is also worthy to note that MAND the killing of our personnel in Kano, has There is no part in the Corps that is not made rescue of road traffic crash victim faced with one challenge or the other. difficult. Rescue team always needs to auWhile some of the challenges are reaction thenticate call for rescue before proceedto various social developments in the sys- ing. tem others are externally motivated. The security challenge has also been takIn the same vein it should be noted that en advantage of by miscreants who on
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sighting patrol team stop and warn them to leave the patrol route if they love their lives. Even in the area of surveillance conducted on patrol men, on many occasions patrol team ran away while surveillance team is about to search them on the pretense that the search team are terrorists. Also checkpoints are gradually becoming haven where extortion money are kept. Furthermore it is also suspected that own staff have taken advantage of the regime of fear to send text messages to various commanders threatening them to be careful with staff deployment or non deployment. These issues has affected patrol team’s presence on the road and created delay in response time to crash victims. PROLIFERATION OF UNREGULATED COMMERCIAL OPERATORS The spate of seasonal farmers and unemployed individuals in this part of country has made commercial vehicle ownership lucrative. This group also includes the retired and former motorcycle operators from other States. They have accounted for the influx of smaller vehicles like Golf, Vectra and Toyota Corolla. These vehicles move at high speed in excess of the prescribed limits and are usually overloaded with passengers. Also these operators convey passengers in the trunk of vehicles and sometimes with animals. Most worrisome is the alarming rate
of traffic crash among these groups of operators with high causality rates. Unfortunately these operators are not under the umbrella of the National Union of Road Transport Workers (NURTW) and in most cases do not have a loading point. They are not assessable to the Corps for public enlightenment. INFLUX OF MOTOR CYCLISTS The ban on the use of motorcycle for commercial purpose in the FCT, Kano and Plateau States has led to the influx of commercial motorcycle operators into Kaduna and environs. These group of operators are involved in Road Traffic Crash on a daily basis and get killed. They have refused to use the safety Helmet, they ride against the traffic, disobey traffic rules and are a violent and volatile group of individuals. The fear of uproar and possible breakdown of law and order has made State Governments and field commands unwilling to confront them or enforce traffic rules on them. INADEQUATE STAFF TRAINING One of the internal emerging challenges in field commands that is internally induced is the low level of performance among officers. This can be seen in the appearance, bearing, comportment and demeanor of some officers across the ranks. Some officers exhibit apathy towards work, peddle rumors and are not helpful as support
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staff. Others have exhibited little or no knowledge of patrol conduct and have been knocked down by motorists while on patrol. Officers do not give orders to subordinates, while others do not delegate assignments to subordination. It has also been advanced that junior officers are the life wire in most field commands.
lectures and recently released Promotion Guideline which declared that staff will undergo training for two (2) or more weeks before promotion examinations are conducted. This is in the right direction if implemented. Furthermore efforts must be intensified in completing and moving to the new FRSC academy to enable constant training of FRSC staff and also training of personnel from other serLOW ENFORCEMENT OF TRAFFIC RULES vices and other Nationals. One of the challenges emerging in the The Corps must continue to explore the field compossibility of The Corps should also explore the prospect of collaborating mands is ofincreasing its with the Nigeria Police Training schools and other Para-military ficer’s in abil- institutions to train its staff. It is also important to incorporate slot into Naity to enforce practical exercise in the training of new recruits. If trainees tional Institute traffic rules. cannot be move to the field we should used realistic computer for Policy and In most cases generated patrol activities. This will help teach trainees deci- Strategic studpatrol teams sion making skill and boost their confidence. ies (NIPSS) do not interthe Nigeria Deact with mofence College torists, because while motorist drive (NDC) the Institute for Security Studies, more technologically advance vehicles, for the training of leaders and the Compatrol teams park their vehicles by the mand and Staff College for tactical trainroadside only to be called when there is a ings. The Corps should also explore the crash. It is therefore mostly at the crash prospect of collaborating with the Nigeria stage that interaction occurs between pa- Police Training schools and other Paratrol teams and motorists instead of dur- military institutions to train its staff. It ing the process of driving on the roads. is also important to incorporate practical Patrol teams are mostly unable to ac- exercise in the training of new recruits. cost motorists for speed violation and to If trainees cannot be move to the field some extent overloading violation. Fur- we should used realistic computer generther reasons advanced for non enforce- ated patrol activities. This will help teach ment of traffic rules is inadequate funds trainees decision making skill and boost to fuel patrol vehicles and over used an their confidence. old patrol vehicles. PUBLIC ENLIGHTENMENT SOLUTIONS From the onset the corps had employed The emerging challenges in field com- public enlightenment as a veritable tool mands cannot be solved in the same way for behavioural change for road users. a puzzle is solved or medication admin- Presently the corps is adopting multifacistered to terminate a disease, rather, I eted approach in public enlightenment; will attempt to highlight some mitigating in motor parks, churches, mosques and suggestions that if adapted will move the through the social media. The corps needs corps further towards achieving it corpo- to intensify its public enlightenment drive rate goals. through using mass oriented agencies, community based organizations and othCONSTANT TRAINING ers, such as Farmers, Traders and Market I want to advance the need for constant women associations. Recently, the Kadutraining for all cadres of staff. It is in- na State Sector Command engaged the structive to note that the Corps has tak- Miyetti Allah cattle breeders in a public en seriously the Wednesday in – house enlightenment drive.
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I decided to bring this recommendation as the last point so as not to ruin your appetite. This issue is almost as old as the Corps itself and very contentious on which either sides. However, it is my submission that the issue of bearing arms by the Corps should be brought to the front page by management. It is important for the Corps to have an Arm Squad instead of going out through using mass oriented agencies, to rent and outsource our security for evecommunity based organizations and oth- ry operation. We should domicile the secuers, such as Farmers, Traders and Market rity of our lives and properties in our own women associations. Recently, the Kaduna hands. After all bearing arm in an element State Sector Command engaged the Mi- of power and corporate image booster. yetti Allah cattle breeders in a public enlightenment When I givedrive. a minister an order, I leave it to him to find the means to carry it CONCLUSION out. —Napoleon Bonaparte IMPROVED FUNDING TO COMMANDS The emerging challenges being experiThe funding tocourage field commands need to be commands differ from one A great leader’s to fulfil his vision comes fromenced passion,in notfield position. —John Maxwell improved upon in order to assist command command to another. All organizations are boost their enforcement faced with —Ovid one challenge or the other in A ruler should be slow tocapabilities, punish and fuel swift to reward. and maintain patrol vehicles. The sacri- the process of their growth. It is my subfice committed by RSHQ to undertake Opmission that and the rotten, Corps either will come If you would not be forgotten, as soon as you are dead writeout of erations Shieldreading, I and IIor in do some corridors these challenges moreFranklin dedicated focused things worth things worth the writing. —Benjamin and the huge successes recorded both in and professional after undergoing these terms of roadtotraffic crashbehind reduction, high It must be noted that the It is better lead from and to put learning others inprocess. front, especially when you enforcement rate and maximum visibility Corps is performing creditably well celebrate victory when nice things occur. You take the front line when there isand the has shown thatpeople a lot can achieve your with leadership. tempo should be sustained. danger. Then will be appreciate —Nelson Mandela a little more funding, and actualizing The Culled Flagship Newsletter Decade of Action goals problems. is within reach. Leadership is solving The day soldiers stop bringing you their problems A monthly publication of
is the day you have stopped leading them. They have either lost confidence that Operations Department ARMING you canTHE helpCORPS or concluded you do not care. Either case is a failure of leadership. —Colin Powell A competent leader can get efficient service from poor troops, while on the contrary an incapable leader can demoralize the best of troops. —John J Pershing I start with the premise that the function of leadership is to produce more leaders, not more followers. —Ralph Nader 2The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it. —Theodore Roosevelt The very essence of leadership is that you have to have a vision. It’s got to be a vision you articulate clearly and forcefully on every occasion. You can’t blow an uncertain trumpet. —Reverend Theodore Hesburgh
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LEADERSHIPQUOTES 14
I. Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. —Peter Drucker 2. My own definition of leadership is this: The capacity and the will to rally men and women to a common purpose and the character which inspires confidence. — General Montgomery 3. You manage things; you lead people. —Rear Admiral Grace Murray Hopper 4. A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. —Lao Tzu 5 The most dangerous leadership myth is that leaders are born-that there is a genetic factor to leadership. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born. —Warren Bennis
10. To command is to serve, nothing more and nothing less. —Andre Malraux 11 Become the kind of leader that people would follow voluntarily; even if you had no title or position. —Brian Tracy 12. Anyone can hold the helm when the sea is calm. —Publilius Syrus 13. The nation will find it very hard to look up to the leaders who are keeping their ears to the ground. —Sir Winston Churchill
6. Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. —Jack Welch
14. He who has never learned to obey cannot be a good commander. —Aristotle
7 Where there is no vision, the people perish. —Proverbs 29:18
15. Never doubt that a small group of thoughtful, concerned citizens can change world. Indeed it is the only thing that ever has. —Margaret Mead
8. The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. —Max DePree
16. I must follow the people. Am I not their leader? —Benjamin Disraeli
9. Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. —Jack Welch
17. Leadership is the capacity to translate vision into reality. —Warren Bennis
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