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Insight FRSC March 2013


The 2013 HND-9 Sports Coupe Concept


the journey to

ISO Certification


From The Editor-In-Chief

ave you ever wondered why God created day and night? Astronomers believe that the moon constantly shows the same side to the earth, thus rationalising why differentials exist across the globe on day time and night. When moonlight shines as the earth rotates, it places certain section of the world on a direct view of the sun, causing them to see day-light, while the opposite direction experiences darkness.

However, whenever the moon is at a point where the rays of the sun shines on the moon and reflects on the earth, the parts of the world that are in darkness experience moonlight. Russian scientists have however vowed to extinguish darkness from the earth, just by the switch of a remote conganisation. This makes FRSC the first potrol. If they will succeed, I do not know, licing organisation in the whole of Africa but what is astonishing is that it is an auto be ISO certified. If you juxtaposed this dacious ambition anchored on innovation. against the recent declaration of FRSC by the World Bank as the best example of Russia is a BRICS country comprising BraLead Agency in Africa , which other African zil, Russia, India, China and of recent South countries should replicate, then you would Africa. Nigeria by 2020 hopes to grow its see that the transformation of FRSC into economy to be like one of the BRICS. By a world class organisation is realisable. the way did you know that when BRICS was first projected, it was initially BRIN, with the The ISO certification is due principally to N, representing Nigeria, due to our strong the doggedness of the Corps Marshal, but potentials as a regional economic giant? working behind the scene are several officers. They include the Principal Officer II In banishing darkness from the earth, to the Corps Marshal, Deputy Corps Comthe Russians are relying on a simple conmander Olukoju and the ISO Management cept of constructing a giant mirror on the Representatives, Corps Commander Harmoon to capture rays of the sun through rison Peeple. This month they are feaconvergence and through a remote contured on the one on one inte rview segtrol operated on earth, reflect the rays of ment to inspire other FRSC staff. All the the sun onto the dark sides of the earth regular stories can be read in this edition. and thus vanishing darkness on earth. While we congratulate FRSC for the ISO certification, remember you can read all the The FRSC too has an audacious goal of previous editions on transforming into a world class organisation. The goal is even now more assured OC Oladele (CC) with the certification of FRSC as an ISO Editor in Chief 9001 Quality Management System Org




Insight EDITORIAL BOARD Osita Chidoka Corps Marshal/Chief Executive Publisher OC Oladele (DCC) Editor–In-Chief KD Alegieuno (ARC) Editor Members VO Ogunnupebi (ACC) AR Obagbemiro (CRC) CB Nwokolo (DRC) DO Enakireru (ARC) 0I IKOKU (ARC)

ISO 9001:2008

is the International Standard for Quality Management Systems (QMS). It provides an organisation with a set of principles that ensure a common sense approach to the management of business activities.

Who is ISO 9001:2008 applicable to?

Any organisation can increase its value and reap tremendous benefit from implementing ISO 9001:2008 as its requirements are fortified by eight management principles: a customer focused organisation • leadership • the involvement of people • ensuring a process approach • a systematic approach to management


• •

a factual approach to decision making mutually beneficial supplier relations continuous improvement



ISO 9001:2008 Initial Certification Audit

The assessment process for achieving certification consists of a two stage Initial Certification Audit as follows: Stage 1 - the purpose of this visit is to confirm the readiness of the organisation for full assessment. The assessor will: • confirm that the quality manual conforms to the requirements of ISO 9001:2008 • confirm its implementation status • confirm the scope of certification • check legislative compliance • produce a report that identifies any non-compliance or potential for non-compliance and agree a corrective action plan if required. • produce an assessment plan and confirm a date for the Stage 2 assessment visit. Stage 2 - the purpose of this visit is to confirm that the quality management system fully conforms to the requirements of ISO 9001:2008 in practice. The assessor will: • undertake sample audits of the processes and activities defined in the scope of assessment • document how the system complies with the standard • report any non-compliances or potential for non-compliance • produce a surveillance plan and confirm a date for the first surveillance visit • If the assessor identifies any major non-conformance, the organisation cannot be certified until corrective action is taken and verified.

What are the benefits of registration?

• Customer satisfaction - through delivery of products that consistently meet customer requirements • Reduced operating costs - through

continual improvement of processes and resulting operational efficiencies • Improved stakeholder relationships - including staff, customers and suppliers • Legal compliance - by understanding how statutory and regulatory requirements impact on the organization and its your customers • Improved risk management through greater consistency and traceability of products and services • Proven business credentials through independent verification against recognized standards • Ability to win more business - particularly where procurement specifications require certification as a condition to supply How to gain registration? The process of registration follows three simple steps: • Application for registration is made by completing the QMS questionnaire • Assessment to ISO 9001:2008 is undertaken by NQA - the organisation must be able to demonstrate that its quality management system has been fully operative for a minimum of three months and has been subject of a full cycle of internal audits • Registration is granted by NQA and maintained by the organisation. Maintenance is confirmed through a programme of annual surveillance visits and a three yearly re-certification audit. Any organization that is prepared to be a world class organisation should as a criteria be ISO certified. Sources: what-is-iso-9001.asp





ERRORISM: Terrorism is the systematic use of terror, often violence, especially as means of coercion. Commonly used to refer only those violent acts intended to create fear (terror), perpetuated for religious, political or ideological goal and deliberately target or disregard the safety of non-combatants (Civilians). BOMB: A Bomb is any range of explosive weapons that only rely on the exothermic reaction of an explosive material to provide an extremely sudden and violent release of energy (an explosive device). Detonation inflicts damage. It is not usually applied to explosive devices used for civilian purposes such as construction or mining. However, in an unconventional warfare bomb can be refer to a range of offensive weapon, for instance Improvised Explosive Devices (IEDs). THREAT: Threat is an act of coercion wherein it is introduced to communicated intent to inflict harm or loss on another person. It portends the state of possibility of danger or disaster e.g. physical damage or death of one or both conflicting parties.

AWARENESS: Awareness is knowing that something exists and is important. It is the state or ability to perceive, to feel or to be conscious of events, objects or sensory patterns.

Types of Bombs

There are basically two types of bombs The explosive Device: These types of bombs explodes causing destruction by the release of heat, energy and fragments. Incendiary Device: Simply causes fire outbreaks . Bombs constructions vary from the simplest pipe bomb to the sophisticated electronic device. Nearly all bombs require a firing trigger to start the explosion. The firing trigger consists of a detonator, a booster and the main charge. When detonator burns, it causes the booster to charge and then sets off the main charge to explode.

Bomb Threats

Bomb Threats fall into two categories: •Hoax; no bomb has been placed in the ally designed to alter the workforce, institute a sense of fear, or test reactions to a bomb threat.

6 •Bomb; This is an actual warning of an explosive device in or near the facility. This call is an attempt to minimize personal injury, but they also enable the terrorist to blame others if there are casualties. Handling Bomb Scare and Threats


EVALUATION: Each and every threat must be carefully evaluated for its authenticity - No call or threat should be disregarded. In the evaluation process, management should try to determine from the threat information received if this threat is a hoax or if there may be an explosive device present. Threat information may be reviewed as general or specific. The general threat may only state, “a bomb is going to go off in fifteen minutes.” This type of threat may be only a hoax designed to disrupt business activities. The more specific information given during the threat increases the likelihood an explosive device may be present in the described location. The greater percentage of bomb threats are made via telephone, however, some are received by mail. A written threat should receive the same priority as one received over the telephone.

THE THREAT: A frequent occurrence throughout the nation is the telephone bomb threat. The bomb threat is a fearful problem for the unprepared individual to cope with. If a receptionist is suddenly confronted with a telephone call such as: “A bomb is going to explode in your building in fortyfive minutes,” what can be done? Personnel most likely to answer incoming calls should make preparations for this call well in advance. Instruct all personnel to follow established procedures in the event a bomb threat call is received. The individual receiving a bomb threat should stay as calm as pos- EVACUATION: In the past, upon receipt of sible and attempt to secure as much infor- a bomb threat, it has been common pracmation as possible from the caller. tice to evacuate the entire facility, regardless of the size. Handling Bomb Threats



The decision to evacuate or not to evacuate may be made during the planning process of the comprehensive plan. Some may adopt plan to evacuate immediately. The alternative is to evaluate each threat and make the decision based on common sense, reasoning and merit. The decision to evacuate must be made by the management or the law enforcement agency. Evacuation procedure must be clear to all and must be conducted by the emergency wardens.

2.Internal Security: Though internal security does not eliminate the potential for planting bombs, it does help to reduce the probability of a successful bombing through reducing areas of vulnerability.

THE SEARCH AND LOCATING OF A SUSPECTED DEVICE: The search of the building for possible devices after a threat should be conducted by persons who are familiar with all portions of the building. If a suspicious package or suspected device is located during the search it must be stressed that in no case should a searcher touch, move, jar, or attach anything to the object. In other word, the threat must be carefully isolated. The anti- bomb Squad should then be contacted with a request for bomb technicians to assist.

4.Training: Personnel should receive special training on how to responds to a telephoned bomb threat. 5.Cooperative Efforts: When a bomb threat is received, it is necessary for all employees to cooperate fully and follow all procedures, directing traffic out of the building and maintain calm, otherwise mayhem and confusion may ensue.

SECURING AN ORGANIZATION FROM BOMB THREAT The best way to secure an organization from an internal bomb threat is to prevent bombers from entering the ground. There are six basic aspects of preventive security. 1.Perimeter Security: This prevents unauthorized access into the premises through putting in place perimeter fences and entry Control.

3.Personnel Security: Such as background investigation especially if having access to high risk areas. These personnel should be identified by I.d card, magnetically coded card and such areas must be protected with special locks.

6.Electronic Screening Devices: CCTV, Intrusion alarm and metal scanner. REFERENCES Extract from paper delivered by Ade Bello of the Safety Aid International limited, Abuja at Ops Dept Monthly Capacity Development Series CULLED FROM ZINE


The general threat may only state, “a bomb is going to go off in fifteen minutes.� This type of threat may be only a hoax designed to disrupt business activities. The more specific information given during the threat increases the likelihood an explosive device may be present in the described location.

c s





at the presentation of ISO certificate to FRSC


welcome you all to the official presentation of the NIS ISO 9001:2008 Quality Management Certificate to the Federal Road Safety Corps.

2. Today, FRSC’s decision to improve quality, ensure standards and subscribe to continuous process improvement is authenticated by a third party with a global seal. The award of the ISO 9001: 2008 Quality Management System to FRSC has elevated us to the rarefied and elite group of Law enforcement Agencies and Public Institutions united in the search for excellence. 3. Amongst the Law Enforcement Agencies with this international certification, we have the pioneering efforts of the Phoenix Police department which was awarded the ISO 9001: 2000 certificate in 2003, and more recently the Houston Police department, the fifth largest Police department in the United States. In India, the State of Rajasthan, with a population of over 6 million people and 773 Police stations, has so far certified 41 Police stations in its bid to improve quality and create better policing. 4. Malaysia, at the National level in 1995 at the behest of the Prime Minister, Mahathir, embarked on the total certification of the Malaysian public service in line with ISO 9001 Quality Management System. And as at 2001, 249 of the Agencies had achieved certification. 5. The quest for excellence and need for standardisation is the corner-

stone of modern governance. The need for documented standards, processes and operating procedures and adherence to these documented processes is at the heart of governance. To elevate service delivery from the whims and caprices of government officials to the dictates of documented processes submitted for external evaluation is therefore, in line with democratic ethos of government. 6. In Rajasthan, India, since the adoption of ISO standards in their stations, First Information Report (FIR) registrations became time bound, and time taken to reach crime scene reduced dramatically. In the same vein, 90% of the investigation is completed within the time limit, while retrieval of records improved dramatically.



to realising our national vision 20:2020. To that end, we subjected ourselves to the World Bank Country Capacity Review. We reviewed our position in the WHO ranking of countries by crash fatalities and decided to transform to a world class organisation built on People, Processes and Technology (PPT).

7. In Malaysia, the Government’s Transformation Programme (GTP), the equivalent of our Transformation Agenda, decided to adopt independent third party verification. And in order to uphold the integrity of the verification processes, distinguished international experts were invited annually to sit on the GTP International Performance Review (IPR) Committee. In addition to the IPR Committee, an independent third party, PricewaterhouseCoopers (pwc) was engaged to perform an Agreed-Upon Processes (AUP) to ensure the authenticity and accuracy of the results. 8. One of the goals of Malaysian GTP is Assuring Quality Education. And to create a credible benchmark, the country participated in the Programme for International Students Assessment (PISA) organised by the Organisation for Economic Cooperation and Development. In the first assessment in 2009, Malaysia ranked in the bottom third in the 74 participating countries below both the international and OECD average, thus setting the national aspiration of improving the qualities of education along a credible baseline that can be measured as they strive to at least meet the international average. Again, third party verification provides benchmark for dedicated efforts. 9. Drawing from these global examples, we at FRSC resolved to benchmark ourselves with the current biggest 20 economies in the world as our contribution

10. The FRSC’s adoption of the ISO 9001 certification Quality Management System started in 2008. As a follow up to this, our top management were trained in 2009, followed by the training of 80 officers as Internal System Auditors. Out of these, 68 qualified and 60 are proceeding to become Lead Auditors. The certification processes continued with the training programmes and awareness in all formations. Meanwhile, a total of 392 processes were identified in the Quality Manual developed in accordance with the Quality Policy. 11. In the course of implementation, the Corps procured the services of Sonates Investment Limited, a consulting firm that assisted with the Gap Analysis. Consequently, the Corps revalidated to the ISO 9001;2008 version with its introduction in Nigeria, and in order to have direct supervision, Quality Management System Unit was established in the office of the Corps Marshal and Chief Executive. 12. We did this based on our conviction that the adoption of the Quality Management System in the public service in Nigeria will go a long way in ensuring the quality of inputs and ultimately leading to positive outcomes. 13. That was why even in the face of the uncertainties, doubt and fear of the outcomes, we remained steadfast and sustained our commitment to the goal, guided by our ethics of whatever we say, we do. Evidently, despite the total nonconformities of 2796 we recorded at the first audit exercise in 2010, which increased to 3485 in 2011, representing 24.6% increase, we refused to succumb.

10 Instead, we doubled our efforts and refocused our vision. The result was that, only 888 non-conformities were recorded in the 2012 exercise, which represented 74.5% decrease in nonconformities. It was a feat that could only be attained by dedication and commitment to the cause. 14. With this certification and the new status of FRSC today, the FRSC would no longer be the same. We have transformed the organisation from power point reforms to institutional reengineering anchored on changing the rule books, documenting the changes and aligning them with our Scheme of Service and Regulations on Maintenance of Discipline. Our operations can no more be business as usual, and our parity with the best in the world should ginger us up to remain at the top. 15. Let me point out that in getting to this point, we were faced with myriad of challenges, among which were paucity of funds to finance the implementation of the QMS; problems of training the Auditors, provision of the infrastructure and other requirements of ISO Standards that are capital intensive. Moreover, there were problems of culture change and initial human resistance. In addition, we had to grapple with the attitudes of those that believe in doing things the same way, but expecting different results. 16. In the face of these daunting challenges, however, we refused to be overwhelmed. We refused to retreat and we refused to surrender. Today, therefore, our capacity to withstand the challenges and endure the pains have made us to boldly announce, that we remain the largest organisation in Nigeria- by staff strength and national spread, with ISO 9001 certification. 17. I wish to assure our stakeholders, that we shall continually display our usual non-compromising attitude

FRSC INSIGHT MARCH, 2013 and commitment to the sustainability of the system. We shall continually improve on the implementation of the system through rigorous adherence to the provisions of the Quality Management System. Above all, we shall adopt ISO 39001 standards approved by the International Organisation for Standardisation in 2012 which was developed to address road safety management system, and in which the Corps participated in its drafting both in China and Germany in March and November 2010 respectively. 18. Finally, let me use this opportunity to call on other government agencies to adopt the ISO 9001 standards and seek to benchmark their outputs with their peers in the top twenty economies of the world. The certificate we receive today is not permanent, it will be withdrawn, if we fail to abide by the standards. 19. Nigerians should therefore, hold FRSC responsible to always maintain this certification as the irreducible minimum indicator of its long term viability and good health. 20. Thank you and God bless.


The 2013 Sports Coupe Concept


In March 28, 2013 – Hyundai Motor Co. unveiled a world-premiere of the HND9, its latest luxury sports coupe concept at the 2013 Seoul Motor Show in South Korea. The 2013 Hyundai HND-9 Sports Coupe Concept is being called a design study, much like the 2013 Hyundai HCD14 Genesis Concept that debuted earlier this year at the 2013 Detroit Auto Show. Hyundai calls the design language “Fluidic Sculpture,” which has helped sculpt and influence some of the current models in existence today, such as the Azera and the new Santa Fe. The 2013 HND-9 Sports Coupe Concept is designed to house Hyundai’s latest 370hp 3.3L turbocharged and direct—injected GDi gasoline V6, mated to an eight speed automatic. The car is equipped with 3.3-liter turbo GDi engine and 8-speed auto transmission, HND-9 delivers a maximum output of 370ps. It has butterfly doors, sculptural rear combination lamps, and dual tailpipes placed on both sides. It is also equipped with twenty-two inch alloy wheels – mixed with carbon materials thus lower-


ing its weight. The seats are made of sporty yet luxurious mesh, and depending on which angle they are seen from, they project different colours, exuding elegance and mystique. The driver-oriented, high-tech interface is modeled after a cockpit, offering both improved functionality and aesthetics, optimized for dynamic driving.






fatigue (1)

atigue is mental or physical exhaustion i.e. extreme tiredness or weariness resulting from physical or mental activity. 1. Not Enough Sleep Adult should get 7-8hrs every night.  Make sleep a priority and keep a regular schedule. Ban laptops, call phones and TV from your bedroom. 2. Sleep Apria (Temporary cessation of breathing during sleep) Each interruption wakes you for a moment, but you may not be aware of it, you are sleep deprived despite spending 8 hours in bed.  Lose weight if you are overweight, quit smoking. 3. Not Enough Food Eating too little causes fatigue, but eating the wrong food can also be a problem. Eating a balanced diet should keep your blood sugar in a normal range and prevent that sluggish feeling when your blood sugar drops.  Always eat breakfast and try to include protein and complex carbohydrate (fibre) e.g. oats. 4. Anaemia (reduced blood level) Anaemia is one of the leading causes of fatigue especially in women.  Eat lean meat, liver, beans, cereal. 5. Depression Depression is not only an emotional disorder, but it contributes to so many physical symptoms as well. Fatigue, headache, and loss of appetite are among the most common symptoms.

 Depression responds well to psychotherapy. 6. Hypothyroidism The thyroid is a small gland at the base of the neck. It controls your metabolism, the speed at which your body converts fuel into energy. When the gland is underactive and the metabolism functions too slowly, you may feel sluggish and put on more weight.  If a blood test confirms your thyroids hormones are low, synthetic hormones can bring you to speed. 7. Caffeine overload Caffeine can improve alertness and concentration in moderate doses. But too much can increase heart rate, blood pressure and jitteriness. Too much can also cause fatigue.  Gradually cut back on coffee, tea, chocolate, soft drinks and any medication that contains caffeine. Stopping suddenly can cause caffeine withdrawal symptom and more fatigue.


One-On-One one-on-one


For the fact that it has taken five years of hard work to achieve certification, makes it worthwhile and should be celebrated. We commend COMACE for his doggedness and persistence towards achieving this feat.


May we meet you?


an interview

With the burning desire in him, the Corps contacted the Standards Organisation of My name is H.C people, Corps Command- Nigeria (SON) who came with a team to er , I joined FRSC a s a pioneer staff. I enlighten the FRSC’s Management on the did my youth service with FRSC in 1988 importance of adopting QMS as well as and was employed on June 20 1989. I aligning and standardizing our activities in served in different capacities. Presently preparation for certification. I am serving as Head of Section, Federal Operations, Operations Department and To achieve this, the Corps embarked on doubles as Management representative training of internal System Auditors. The on ISO first training was for implementation courses, with four batches of staff, those Can you give us more information on pre- who made 60% and above were qualified vious appointments held? for the auditors course. Thus, today we have 68 trained internal auditors in the I served as SHOOPS in the then Aba Zonal Corps. These Internal Auditors were sadHeadquarters as well as Akwa Ibom and dled with the responsibilities of writing the Cross River. I was HOS in PRAS depart- first edition of the Quality Manual which ment, Gwagwalada in charge of research contains the standard required for ISO and budgeting . I served as Sector Com- 9001 for the Corps processes and procemander in the present Imo Sector Com- dures. With the encouragement of the COmand , Bayelsa and Kaduna Sector Com- MACE and his Management team, the first mand from where I was transferred to edition of Quality Manual and Quality PolRSHQ. Before then I was Unit Comman- icy were produced to guide the activities dant in Apapa and Deputy Camp Com- of the organization. Enlightenment and mandant, Academy, Jos. sensitization on the QMS and it’s benefits to staff was carried out by these Internal What is ISO and what significance does it System Auditors to enable the workforce have for FRSC? imbibe the practices of QMS in line with the process and procedures. They also ISO is international organizations for carried out system audit in all the FRSC standardization , it has its headquarters formations to ascertain the performance in Geneva, Switzerland. The organization of QMS. Haven done these audits and folis saddled with the responsibilities for cre- low ups and found out that there was an ating standards , adopted by other coun- appreciable improvement in the system, tries as a minimum requirement for do- SON was called in to carry out assessing things which Nigeria happens to be a ment audit towards the certification of member. Since FRSC embarked on ISO the organization as ISO 9001: 2008 com9001 2008 Quality Management System, pliant organization in October, 2012. it has been very rewarding to the Corps The benefits of this certification is that it ‘operations. When the Corps Marshal has streamlined our documentation procame in in 2007, he looked at what was cedure in the organization . It has spelt on ground and decided that adopting the out a clear cut functions for every departQMS and getting ISO 9001 was a way out mental heads subordinates . It has curto streamline the activities of the organi- tailed waste and generally improve staff zation. You will agree with me that prior performance. to this we had guidelines and manuals for With this certification of FRSC, is the ceroperations but there was no processes tificate now earned for life? and procedures for doing things in road safety. No. The certificate is valid for three years


with six monthly surveillance audit by SON twice a year to ensure that the standards, processes and procedures are still adhered to with an appreciable continual improvement. This will determine if the certificate will be revalidated after the 3 years duration. This means that achieving certification is just the beginning of the task ahead. The FRSC Management and staff must ensure sustainability and continuous improvement on the QMS standard established in the organization, which will in turn ensure quality products and service delivery to our customers and the Nigerian public. I will therefore urge everyone to ensure the standard quality procedure is sustained and with continuous improvement on our operational performance. This is the only way we can continue to measure up as an international organization that measures up in improvement of process.

years in service, will ensure that the standards and procedures already established in the organization are sustained and improved upon.

We heard that you led the class during your System Auditors’ Course, how did you achieve this feat?

Is FRSC the only organization that is ISO certified in Well, it by actually listening to the instructors and Nigeria? There are other organizations that are certified, but in terms of security and traffic management, FRSC is the first in Africa. Many international organizations will now be interested in looking into FRSC’s activities and be ready to partner with us . When we talk to World Bank and sponsor organizations, they will listen to us better thus, improving the image of FRSC both within and outside the country . For the fact that it has taken five years of hard work to achieve certification, makes it worthwhile and should be celebrated. We commend COMACE for his doggedness and persistence towards achieving this feat.

trying to get a good grasps of the subject matter. At that stage we were beginning to look at it as a responsibility and we all put in our best. I can tell you that the training was very demanding. We thank Management for availing us the opportunity to participate in these courses and giving me the rare privilege to drive the implementation of ISO in FRSC as the Management representative. Given the chance, I would want to serve the Corps in any given opportunity. I think there is need for us to bring in young officers that will believe in the project to ensure sustainability.

How do you see FRSC in the next 100 years?

You mentioned that Internal Systems Auditors must pass their examinations within a particular threshold, The future of FRSC is very bright. I may not be able to speculate for the next 100 years, however, based can you expatiate more? As I said earlier, the first level of training is the implementation course and has a threshold of 60% before qualification to do the Auditors Course. For the Auditors Course you must meet the threshold of 70% to be qualified to go for the third level course which will qualify you as a Lead Auditor. In all this, you need revalidation of certificates every three years to have your certificates as a System Auditor. I will advise that our Internal System Auditors be trained as Lead Auditors, while considering bringing younger officers for implementation course. These young officers with more

on what is in the present, there is a very bright future for the Corps. Looking at the present level of achievement and the increase in responsibility entrusted on the Corps to ensure quality traffic management, increase motorization in Nigeria and the need to ensure safety on our roads, it will require a robust road safety Corps in terms of more staff and the use of advanced technology in tackling the problem of traffic menace, traffic crashes and the general behaviour of the motoring public.





“Unless you are prepared to give up something valuable you will never be able to truly change at all, because you’ll be forever in the control of things you can’t give up.” — Andy Law Creative Company “One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment.” — Robert E. Quinn “Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.” — James Belasco and Ralph Stayer Flight of the Buffalo (1994) “The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” — John P. Kotter Leading Change “Whosoever desires constant success must change his conduct with the times.” — Niccolo Machiavelli “Even those who fancy themselves the most progressive will fight against other kinds of progress, for each of us is convinced that our way is the best way.” — Louis L’Amour The Lonely Men “The nature and structure of belief systems is important from the perspective of an informational theorist because beliefs are thought to provide the cognitive foundation of an attitude. In order to change an attitude, then, it is presumably necessary to modify the information on which that attitude rests. It is generally necessary, therefore, to change a person’s beliefs, eliminate old beliefs or introduce new beliefs.” — Richard Petty and John Cacioppo Attitudes & Persuasion


One-On-One with

Abayomi Olukoju Deputy Corps Commander

Quality Management as opposed to quality control, is proactive . It doesn’t punish but motivates. It does not look for who is responsible but ensures the error does not reoccur.


May we meet you I am Abayomi Olukoju, a Deputy Corps Commander. I was commissioned in December 1990 as an Assistant Route Commander . I have served in Lagos, kaduna and currently serving in Abuja. My longest assignment so far was in Lagos, where I served in the Uniform Licensing Scheme for eleven years before coming to Abuja to the then Corps Planning Office. Currently, I am the Principal Staff Officer II to the Corps Marshal.

The FRSC today is a certified ISO 9001 organisation. We learnt that it took the Corps over five years of painstaking efforts which you were involved from the beginning, can you share your role in all these? Actually it took five years to get to certification. It was quite a strenuous effort but very interesting one. When the idea was mooted by the Corps Marshal, directing us to get the requirement for certification, the first question was why does FRSC or any government institution requires certification, having in mind issues like the Nigerian Industrial Standards awards. The first interaction with SON was quite rewarding on both parts. We saw the need to actually get on board the Quality Management System and again the need to certify the Corps. On their own part they were ready to get us on the list of the new governrnent organization willing to adopt ISO 9001: 2000 as it was then. That was early 2008, from that moment on I have been involved in the first training with the top management staff. I was coopted to be part of the first set of trainees for the implementors course. That made it more interesting to me as person, because I realized during the course that Quality Management System is what we have been practicing unconsciously. A case in point was the procedures that were put in place at the beginning of the Enhance National Drivers License in 1997. There after we had to go on extensive awareness drive in all commands and the


HQ at the same time we were developing the procedures and the processes which culminated in the development of the Quality System and the Quality Manual . These two documents have continued to drive the Quality Management Systems in the Corps. After series of internal audits and management review meetings, we applied to SON to audit the Corps in preparation for certification . This was very interesting again as lots of commands were apprehensive at the number of non-conformities generated , but we have to calm them down as we saw the exercise as an opportunities for improvement . At the end of 2012 , SON was invited again to assess the Corps. At the end, the Corps was certified as compliant in standards on Road Traffic Administration and Safety Management.

Do you think this certification would impact on the core mandate of FRSC in reducing road crashes Certainly it is going to be. Quality Management as opposed to Quality Control, is proactive . It doesn’t punish but motivates. It does not look for who is responsible but ensures the error does not reoccur. When you look at the Corps core mandate which is service oriented, we have to satisfy our customer with promptness, precision as well as the use of coordinated approach to issues. We have to foresee or forestall the crises from occurring rather than waiting for it to occur. These are the attributes of the certification, which ensures we comply with our processes and procedures.

We learnt that there is also ISO 39001, is it different from this ISO 9001 QMS that FRSC just obtained? As I said before, we started with ISO 9001: 2000. The standards were improved in 2008 and this required all of us that passed the ISO 9001: 2000 to go back on course to revalidate. In various industries there are various standards which are not general but peculiar or specific to the industry. We have those dealing with health, environment and banking. It is in the same view that we have the new 39001 dealing with traffic management. It is interesting to note that some of our auditors are part of the development of the standards at meeting in China and Switzerland.

FRSC INSIGHT MARCH, 2013 In the course of time, the standards will be domesticated in Nigeria. In like manner , following the UN stand on the Lead Agency Approach and with the benefits of counties like Malaysia and India where ISO have been embraced by law enforcement agents , I think more countries will embrace the ISO 39001.

You are popularly referred to as DCC parastatal, can you expatriate on this? The nick name happens to emerge from my duties and assignments . Apart from my job in the then Corps Panning Office, I had the opportunity to be in the FRSC World Bank Safe Corridor Project team, implementing the safety sub components of the Federal Roads Development Programmes which currently is in six corridors. In addition to this, there is also the National Addressing Standards where I served as a member of the Steering Committee as well as other assignments like the USAID on the Lagos, katsina and Jibia market corridor and others too numerous to mention. Each time I have claims to make, the then Corps Auditor used to make jokes on why the Corps Marshal spends so much on me but only to work for other agencies. He recommended that the Corps Marshal should just designate me as DCC Parastatal. But jokes apart these assignments have been very interesting and intellectually rewarding. It makes me see the Corps as breeding ground for the transformation agenda of the Federal government


France. And a lot of this will enhance capacity of the Corps. All these put together with our ISO certification, really put us on the league of world class organizations. Apart from the local and foreign training, we are proud that under the first phase , for 3 out of then 6 corridors, 16 patrol vehicles equipped with surveillance cameras, radar guns and communication equipment have been deployed. Currently, 6 states of the art life support ambulances and 24 heavy duty patrol bikes are being deployed to the 3 corridors. Hopefully in the second quarter, 3 heavy duty, 1 medium duty tow truck and 1 multi carrier ambulance will be added to the fleet. Procurement for the 3 other corridors is already in progress.

What advise do you have for younger officers in the Corps?

With the vision and the focus of the Corps Marshal in developing the Corps along the tripod of people, processes and technology, this cascade to individual personnel to utilize their knowledge and ability in a refined fashion . Mere mention of the fact that one works with an ISO certified organization puts such a person in a good position of recognition. This is a low hanging fruits for young officers to harvest as they grow in their career. We look forward to seeing officers of the Corps who will voluntarily train as system auditors thereby charting a new course of career for themselves. It’s a common parlance now to see two officers correcting themselves that an act committed You mentioned the World Bank Federal Road Sector is a non-conformity.

Development Programme, what benefits have accrued to the Corps from this?

The aspect where the Corps is involved is the area of safety sub component. By the World Bank standards a percentage of every road construction or rehabilitation is dedicated to safety, which included provision of furniture, education and awareness and enforcement focusing on such offences like speeding violation and driving under the influence. The Corps was initially to benefit the sum of 4 million USD but with our performance , this was increased to 10 million USD. This is to cover procurement of operational equipment, patrol vehicles, tow trucks , ambulances, communication equipment and very importantly, breathalyzers and radar guns. Under it too, we have human capacity development through which the Corps will in the next nine months, effective April this year benefit from effective training of our patrol bracket officers. We are also enjoying very soon from the fund for the training of officers in



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