TICE 2022 Program Booklet

WELCOME TO

TICE

2022!

Share your TICE experience with @trainingindustr

#TICE2022

Dear fellow learning leader, We are beyond excited to reunite in person with our learning community this week during the 2022 Training Industry Conference & Expo (TICE)! With so much in flux in recent years, it is essential for us to gather with like-minded professionals whose perspectives can help us think outside the box in our own organizations.

At TICE, we cultivate a united learning community that supports one another and provides deep, relevant insight not found anywhere else. Over the course of the next three days, you will unveil the trends and gain the knowledge and connections needed to lead learning at your organization.

We have carefully defined seven learning tracks for you to personalize your TICE experience — ensuring you will find strategies to help you tackle your most pressing needs. Kicking off each day of TICE, our keynote speakers will push your boundaries and inspire you to be a better leader during change, challenge what you know about learning technologies and battle your unconscious bias.

One of our favorite aspects of this week is watching you connect with one another. Take advantage of the intentional and even serendipitous networking opportunities this week, like roundtable discussions, our networking barbeque and the innovation event where you’ll meet experts behind some of the most innovative technologies and solutions in our industry.

We are eager to meet with you this week and tackle common challenges, celebrate triumphs and together, prepare our workforces for the future.

Once again, thank you for being a part of our learning community. We can’t wait to learn alongside you during TICE! Sincerely,

Ken Taylor CEO | Training Industry, Inc.

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TABLE OF CONTENTS General Information Special Events Schedule at a Glance

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7 9 11

DAY 1 Pre-Conference | Training Industry Courses Keynote | Ken Taylor Keynote | Cassandra Worthy Workshop Sessions

19 25 27 28

DAY 2 Keynote | Stella Lee Featured Sessions Readership and Editors’ Awards Luncheon Roundtable Discussions Workshop Sessions Networking Reception

35 37 44 45 48 55

DAY 3 Keynote | Valerie Alexander Workshop Sessions Exhibit Hall Company Descriptions

59 61 69 70

THANK YOU! We would like to thank the following companies for contributing to the success of the 2022 Training Industry Conference & Expo.

Learning Solutions

CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT

5

MAP Exhibit hall key Elevator

Restroom

Stairs

Exhibitor Table

Food & Beverages

TERRACE

2

3

4

7

8

9

11

13

1 6

10

12

14

15

5

GLENWOOD BALLROOM

21

20

BOARDROOM

19

18

17

16

Keynotes, meals and general sessions

22

LOBBY BAR

CRABTREE BALLROOM SALON E

SALON D

MAIN ENTERANCE

SYCAMORE

25

27

29

31 30

CITY OF OAKS BALLROOM

6

35

28

DOGWOOD

26

MAGNOLIA

24

WILLOW

JASMINE

RALEIGH 23

LOBBY REGISTRATION

CREEDMOOR SALON A-C 36

SALON F-H

CPTM LOUNGE

33

32 34

GENERAL INFORMATION REGISTRATION DESK HOURS

CHARGING STATIONS

Pre-Conference Monday | June 20 | 12:00–2:00PM Tuesday | June 21 | 7:30–9:30PM

For your convenience, charging stations are

Tuesday | June 21 | 7:30–6:00PM Wednesday | June 22 | 7:30–5:00PM Thursday | June 23 | 7:30–2:00PM

NAME BADGES Please wear your name badge throughout the conference. Your badge is your ticket to all events, including the awards luncheon, workshop sessions, networking events, exhibit hall and all meals.

located at the back of each workshop room.

WORKSHOP PRESENTATIONS A link to the workshop presentation slide decks will be emailed to all TICE registrants post-conference.

COVID-19 GUIDELINES TICE has taken the following measures to make your experience safe and comfortable: • Blue wristbands are available to indicate to others that you prefer no contact and would respect more space.

RIBBONS

• Masks are available at the registration desk.

Purple: Certified Professional in Training Management (CPTM™)

• Hand sanitizer stations are available throughout the venue.

Black: Editorial Award Nominee Maroon: Conference Speaker

• Hands-free check in minimize touch points.

experience

to

White: Pre-Conference Workshop/Certificate Attendee

• Surfaces and common areas will be

WIFI LOGIN INFORMATION

Mask Protocols In accordance with the Wake County guidance, masks are not required at TICE. Masks are strongly encouraged in the following scenarios:

Network: TICE2022 Password: PDG2022!

TICE 2022 MOBILE APP TICE has gone mobile! Download the app at bit.ly/JUNETICE2022 to connect with attendees and exhibitors, stay up-to-date on conference news and personalize your agenda.

sanitized regularly.

• Attendees who are not vaccinated.

• Attendees with a high risk of severe illness.

• Attendees directly exposed to COVID-19 in the last ten days (according to CDC guidelines).

LOST AND FOUND Any lost items should be taken to the registration desk.

If you have any questions during the conference, please visit the registration desk.

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DISCOVER NETWORKING OPPORTUNITIES. WIN PRIZES. DOWNLOAD THE TICE 2022 MOBILE APP.

Scan this code with a QR reader to easily download the app.

This in-app game experience is a great way to learn how to use the app in a short period of time and discover new networking opportunities in the process. You’ll earn points for exploring the app and earning achievements, and you can even opt in to compete on the leaderboard against other event attendees to win prizes. You never know who will be right on your heels. Everyone wins by playing, but only a few earn the right to be top of the leaderboard.

Please note: 1. The game is accessible immediately and can be played at any time.

2. The leaderboard ends at the Idea Exchange & Closing Lunch on Wednesday.

3. Everyone can play. Just download the app and start exploring.

4. We want you to engage with the app, event and other attendees — not spam people. Bad behavior can get you banned from the leaderboard.

The top ten players on the leaderboard will be entered into a drawing for the mobile app prize!

Download the app now: bit.ly/JUNETICE2022

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TUESDAY JUNE 21

Innovation Event

WEDNESDAY JUNE 22

SPECIAL EVENTS

Training Industry Readership & Editors’ Awards Luncheon

Exhibit Hall

6:00PM

Close out your first day of TICE by attending this one-of-a-kind event. This is your opportunity to demo the latest products from leaders in the training industry. As a participant, you will move from table to table to experience some of the most innovative learning technologies. Find solutions for your most pressing challenges in a fun, low-pressure environment over drinks and hors d’oeuvres.

Glenwood Ballroom

12:30PM

You’re invited to the highly anticipated Training Industry Readership & Editors’ Awards celebrating thought leaders in learning and development. Join us as the editors and leadership of Training Industry honor the top contributors to Training Industry Magazine and TrainingIndustry.com. The ceremony culminates with the presentation of our highest editorial honor: the Training Industry Editors’ Award. Your ticket for this ceremony is included in your registration.

Roundtable Discussions

Glenwood Ballroom

2:30PM

Join a roundtable discussion following workshop sessions. Led by expert facilitators, TICE roundtable discussions center around the latest trends and industry topics. As a participant, select a topic of interest and join a personal and thought-provoking discussion. Share your own personal challenges and experiences with your peers.

Networking Reception BBQ

The Pit

6:00PM

North Carolina is known for its legendary barbeque restaurants. Your trip to Raleigh wouldn’t be complete without experiencing a good ole fashion barbeque. Join us at The Pit — a Raleigh staple — for authentic, pit-cooked barbeque in downtown Raleigh’s warehouse district.

After two days of focused learning, you will enjoy time away from the conference venue for a fun, relaxed evening of networking and entertainment. You won’t want to miss this opportunity to catch-up with old colleagues and forge new connections after a productive day of learning.

THURSDAY JUNE 23

Your admission to the networking event is included in your TICE registration! Transportation is provided. Chartered buses will leave from the lower level at the Raleigh Marriott Crabtree Valley starting at 5:30 p.m.

Closing Lunch & Bright Idea Exchange Glenwood Ballroom

1:00PM

Share your key takeaways from TICE during an idea exchange, and leave inspired to ignite change in your learning organization by applying what you’ve learned. We will also announce the winners of TICE Bingo and the mobile app competition!

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Everything You Need to Develop Better Leaders

Scan to Explore

SCHEDULE AT A GLANCE TUESDAY | JUNE 21 8:00 - 12:00 PM

11:00 AM

Pre-Conference Certificate and Workshops Crabtree Ballroom Salons A-C, D & E Registration Opens Registration

12:00 - 1:30

CPTM Alumni Luncheon City of Oaks Ballroom

1:30 - 2:00

Conference Kickoff | Ken Taylor Challenges of the Learning Leader Glenwood Ballroom

2:00 - 3:00

Opening Keynote Session | Cassandra Worthy Mastering the Chemistry of Change Glenwood Ballroom

3:00 - 8:00

Exhibit Hall Open Exhibit Hall

3:30 - 5:30

Workshop Sessions South Hall

6:00 - 8:00

Innovation Event Exhibit Hall

PM

PM

PM

PM

PM

PM

Scan this code to view the agenda on the app.

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Learning Solutions

WEDNESDAY | JUNE 22 7:30 AM

Breakfast Glenwood Ballroom

8:30 - 9:30

Keynote Session | Stella Lee Post-COVID-19 EdTech Landscape: The Good, the Bad and the Ugly Glenwood Ballroom

9:00 - 5:30

Exhibit Hall Open Exhibit Hall

9:45 - 10:45

Elevate Your Role: Making L&D A Core Strategic Imperative, sponsored by AXIOM Learning Solutions Crabtree Ballroom Salon A-D

9:45 - 10:45

How to Powerfully Lead a Company Using Skill Based Training, sponsored by CYPHER LEARNING Crabtree Ballroom Salon E-H

11:00 - 12:00

Maximize Your Impact: Design Development for Every Moment of Leadership, sponsored by DDI Crabtree Ballroom Salon A-D

AM

PM

AM

AM

PM

11:00 - 12:00 PM

12:30 - 1:00 PM

Coaching for Sales Success, sponsored by TTA (The Training Associates) Crabtree Ballroom Salon E-H Training Industry Readership & Editors’ Awards Luncheon Glenwood Ballroom

1:30 - 2:15

Workshop Sessions South Hall

2:15 - 3:45

Ice Cream Exhibit Break Exhibit Hall

PM

PM

2:30 - 3:30 PM

Roundtable Discussions Glenwood Ballroom

3:45 - 5:30

Workshop Sessions South Hall

6:00 - 9:00

Networking Reception BBQ! The Pit | Transportation provided starting at 5:30 PM

PM

PM

SCHEDULE AT A GLANCE

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Join Our Session

Coaching for Sales Success Wednesday, June 22nd - 11:00 am - 12:00 pm ET.

Join us for our session to learn how Sound Credit Union partnered with TTA to develop a Brandon Hall award-winning custom coaching program.

Kim Mapes Senior VP/ Chief Employee Engagement Of cer Sound Credit Union

This program equipped over 40 managers and team members with the skills, tools, and knowledge necessary to coach team members to help improve employee performance, increase customer engagement, and boost sales. You'll learn how this impactful coaching program generated a recordbreaking 36% increase year-over-year in loan production.

Kisha Dixon Senior Learning Consultantt TTA

We Have the Talent

TRAINERS

SESSION PRODUCERS

INSTRUCTIONAL DESIGNERS

PROJECT MANAGERS

CONTENT DEVELOPERS

VOICE OVER ARTISTS

LEARNING STRATEGISTS

GRAPHIC DESIGNERS

COACHES

LMS ADMINISTRATORS

Stop by Booth #2 to Chat With Us

hello@ttacorp.com thetrainingassociates.com 800-241-8868

SUBJECT MATTER EXPERTS

TECHNICAL WRITERS

THURSDAY | JUNE 23 7:30 AM

Breakfast Glenwood Ballroom

8:30 - 9:30

Closing Keynote Session | Valerie Alexander How to Outsmart Your Own Unconscious Bias Glenwood Ballroom

9:00 - 1:00

Exhibit Hall Open Exhibit Hall

9:45 - 12:45

Workshop Sessions South Hall

1:00 - 2:00

Closing Lunch & Bright Idea Exchange Glenwood Ballroom

AM

PM

PM

PM

THANK YOU TO OUR PRINTING SPONSOR IIL!

SCHEDULE AT A GLANCE

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Crabtree Ballroom Salons A-C Explore what makes a great leadership development program. Learn strategies to develop your current and future leaders.

TUESDAY

During this course, you will learn about the leadership development marketplace and the learning and development (L&D) strategies that your peers have used to positively impact their organizations’ leadership performance. Discover how to apply those strategies within your organization, and how to evaluate and select leadership development vendor partners to ensure your programs are achieving maximal impact.

1:00-5:00PM

TRAINING INDUSTRY COURSES INSTRUCTOR

MONDAY

LAURA SMITH DUNAIEF, CPTM

Successfully managing your organization’s leadership development programs is key to ensuring your organization’s leaders are prepared for their current and future roles. The Leading Leadership Development Certificate equips you with the proprietary tools and methodologies developed by Training Industry through years of research into the leadership development strategies and programs utilized by high-performing training organizations.

PRE-CONFERENCE

LEADING LEADERSHIP DEVELOPMENT CERTIFICATE

8:00-12:00PM

Pre-conference sessions require a separate registration.

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Crabtree Ballroom Salon E Training initiatives are most impactful when driven by business outcomes. Strategic alignment is critical for any high-performing training organization. Creating alignment starts with a plan that connects training to organizational goals and a roadmap outlining how those goals are achieved through training processes and initiatives. On the surface, creating this strategic plan appears to be a daunting task. Where do you start?

DAN MENDEN, CPTM TRAINING INDUSTRY COURSES INSTRUCTOR

PRE-CONFERENCE

STRATEGIC PLANNING WORKSHOP

This pre-conference workshop equips you with the processes you need to successfully create, implement and maintain a strategic plan.

By emphasizing the strategic competencies defined in Training Industry’s Training Manager Competency Model™, this course will prepare you for your role in ensuring your training organization’s strategic plan is positioned for success.

During this workshop, you will learn how to: • Establish a common language with which to understand strategic planning as it relates to your learning organization.

• Conduct an environmental and gap analysis.

• Communicate about the value and steps of your plan.

• Conduct a planning conversation with your team and key stakeholders, using the provided concepts, tools and frameworks.

8:00-12:00PM

• Access a sneak peak of the course content now by downloading the Strategic Planning Toolkit template at trainingindustry.com/thestrategic-planning-toolkit/.

TUESDAY

• Develop a basic strategic plan, action plan and scorecard.

Pre-conference sessions require a separate registration.

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Crabtree Ballroom Salon D Design thinking is a key tool that your training organization should be using to address the changing business needs of your current and future workforce. By adopting this agile, solution-based methodology, you’ll first work to understand the problem(s) at hand, and then identify innovative solutions. Because design thinking is a form of human-centered design, this methodology offers you a framework for addressing training needs while also considering the learner’s experience.

DR. KRISTAL WALKER, CPTM TRAINING INDUSTRY COURSES INSTRUCTOR

PRE-CONFERENCE

DESIGN THINKING WORKSHOP

This highly interactive half-day workshop will prepare you, as a learning manager, to use design thinking as a key tool for diagnosing business problems and managing the design and innovation of learning solutions at your organization.

During this workshop, you will learn how to: • Define design thinking in the context of aligning learning solutions to business problems to affect organization-wide transformation.

• Discuss a design thinking process that will offer you a deeper understanding of business problems and help you identify innovative learning solutions.

8:00-12:00PM

• Access a sneak peak of the course content now by downloading the 5 Stages of Design Thinking Infographic at trainingindustry.com/ design-thinking-a-5-stage-process/.

TUESDAY

• Use design thinking to determine innovative solutions to training needs at your organization.

Pre-conference sessions require a separate registration.

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KEYNOTE 24

JUNE 21

TUESDAY

Ken Taylor CEO | Training Industry, Inc.

During this keynote presentation, chief executive officer of Training Industry, Inc., Ken Taylor, will share the results of our benchmark research, covering some key priorities, challenges, investments and strategies that learning leaders are using to meet the needs of the organizations they support.

As a learning community, it is our privilege to tackle some of the most pressing challenges surfacing in the role of learning and development leaders. Join this session to learn tips and strategies to prepare for common learning challenges, and learn how to leverage your time at TICE to equip you with even more fuel to overcome them.

Glenwood Ballroom

In a constantly evolving world and business environment, learning leaders are continuously presented with new challenges to overcome. They must be experts at adapting to the unique needs of their organizations.

1:30-2:00PM

Challenges of the Learning Leader

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KEYNOTE 26

JUNE 21

TUESDAY

Cassandra Worthy Founder & CEO | Change Enthusiasm

Glenwood Ballroom

Change expert Cassandra Worthy brings unparalleled energy and excitement, disrupting everything you thought you knew about change management. Her inspired and unique perspective helps leaders champion and drive significant change within their organizations. The Change Enthusiasm® strategy presented in this session empowers the audience to self-assess their emotions around change and ultimately transform anxiety and fears into fuel for growth. Cassandra will empower attendees with the mindset to face the emotions of change head-on, embracing them as signals to their greatest opportunities for growth.

2:00-3:00PM

Mastering the Chemistry of Change

Attendees will leave with: • An inspired perspective that managing and championing a significant shift is entirely possible and even enjoyable.

• Steps to cultivate a growth mindset to thrive in the face of stressful and frustrating change.

• The education, energy and motivation to take the first step to be becoming a Change Enthusiast®.

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WORKSHOP SESSIONS BRAND EXPRESSION + LEARNING: A NEW APPROACH TO ENGAGING AUDIENCES Katherine Shao | Oxygen Malika Viltz-Emerson | Microsoft Workforce Development

3:30-4:15PM

Crabtree Ballroom Salons A-C

“Looking Forward.” That’s the message that drew in Microsoft’s 4,500 marketers into an experience that helped them gain perspective on the tumultuous past year, and take a much-needed breather before embarking on their own upskilling journey. In this interactive session, learn the unique journey of how Microsoft’s marketers used brand expression to engage their audience as they might have done for their own external customers, and how they were able to create an internal buzz that inspired engagement and continuous learning.

THE BUSINESS IMPACT OF LEADERSHIP ON WORKPLACE DIGNITY Sandy Ogg | CEO.works Sam Shriver | The Center for Leadership Studies Tom Whelan | Training Industry, Inc. Leadership Development

3:30-4:15PM

Crabtree Ballroom Salon D

Workplace dignity is the personal sense of worth people derive from their jobs and how their role contributes to the organization. The Center for Leadership Studies (CLS) partnered with Training Industry to explore the relationship between leadership, workplace dignity and productivity. Learn the results of this study and offer insights on how the research was conducted and the impact of workplace dignity on organizational productivity.

DON’T YOU FORGET ABOUT ME: SIMPLE MINDFUL STRATEGIES TO KEEP PEOPLE ENGAGED AND ON YOUR TEAM Neil Jones | SAP Litmos Strategic Alignment

3:30-4:15PM

Crabtree Ballroom Salon E

In the face of talent shortages and the wake of The Great Resignation, learning and development (L&D) teams are challenged more than ever to retain employees. While training is a proven retention strategy, you can’t just put disengaged people in Saturday detention to make them ponder the error of their ways. And they’re definitely not going to reengage and get excited about training just because they don’t have anything better to do. If you’re picking up on “The Breakfast Club” references, then you won’t want to miss this fun, interactive session. Learn how to show employees you haven’t forgotten about them and won’t let them walk on by.

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WORKSHOP SESSIONS | JUNE 21

John Ebel & Cindy Parker | BGE Inc. Training Delivery

3:30-4:15PM

TUESDAY | JUNE 21

CONNECTING AND ENGAGING YOUR AUDIENCE IN A REMOTE WORLD

Crabtree Ballroom Salons F-H

The COVID-19 pandemic has permanently changed the work environment. Since many workforces today are comprised of in person and remote workers, learning and development (L&D) methods have had to pivot in order to accommodate this new dispersed environment. In this session, learn how to shift your L&D initiatives to accommodate a hybrid work model. Learn new techniques that will allow you to facilitate learning effectively to a blend of on-site and remote workers. You will walk away with the knowledge on how to manage your organization’s L&D in a dispersed work environment.

CULTURAL COMPETENCE: AN ESSENTIAL SKILL FOR CULTIVATING DIVERSITY, EQUITY, INCLUSION AND BELONGING Dr. Kristal Walker, CPTM | Sweetwater Sounds Strategic Alignment

3:30-4:15PM

Willow and Sycamore

As the practice of diversity, equity and inclusion (DEI) continue to gain traction throughout the global workforce, training managers and DEI leaders continue to find themselves contemplating which area of focus — diversity, equity or inclusion — deserves the greatest attention. Training managers are challenged with creating content with equitable perspectives and experiences and best practices that support stakeholders’ well-being. In this session, learn how to leverage cultural competence as a primary tool to bridge gaps with stakeholders and align the organization with DEI and training.

THE LEADERSHIP JOURNEY: A NEW APPROACH IN A NEW WORLD Brian O’Neill & CJ Rodriguez | American Homes 4 Rent Leadership Development

3:30-4:15PM

Magnolia and Dogwood

The COVID-19 pandemic accelerated new leadership development ideas, yet we have known for years that “just showing up” is not a great indicator of success — sorry Woody Allen. Today’s leaders need flexibility, customization and relevance. With this in mind, American Homes 4 Rent (AH4R) has built a truly dynamic leadership journey that allows learners to find exactly what they need and amass critical skills that are immediately useful to them as effective leaders. In this session, learn key insights on how to create leadership training with an effective approach and measures of success.

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DID YOU USE IT OR LOSE IT? HOW TO MEASURE WHETHER TRAINING REALLY WORKED Dr. Paul A Leone | MeasureUp Consulting Training Evaluation

4:45-5:30PM

Crabtree Ballroom Salons A-C

The biggest question in the training industry: Does training really work? That’s the million-dollar question. After all, if training doesn’t work to improve the performance of an employee or the business, then what’s the point? In this interactive session, learn the significant impact training has on the business bottom line for stakeholders with real-life examples. You will learn how to measure and present the impact of training to give stakeholders what they want and so they can give you what you want — the respect and recognition you deserve as a training professional.

HOW TO ENHANCE YOUR COMMUNICATION WITH VIDEO Olessya Oporta | Vyond

Training Delivery

4:45-5:30PM

Crabtree Ballroom Salon D

In this digital transformation, communication must be dynamic to keep your audience engaged.

Although the COVID-19 pandemic has slowed down worldwide, it’s shifted the way businesses and employees communicate, making video a truly effective communication method. You don’t need to be a video producer or have technical skills to create engaging, eye-catching and professional video content. In this interactive session, learn just how easy creating engaging video content for learning and development (L&D) can be.

THE UNSUCKIFICATION OF MANAGERS: A HUMAN-CENTRIC APPROACH TO BUILDING A RESILIENT WORKFORCE Sean Stowers, CPTM | WeLearn Learning Services Allessandria Polizzi | Verdant Consulting Alex Draper | DX Learning Leadership Development

4:45-5:30PM

Crabtree Ballroom Salon E

Let’s face it, the number one reason workers quit their jobs is because of bad management. Bad managers enable toxic environments that fail to develop their employees’ skills or truly invest in their employees’ abilities, consequently, losing top talent. Join us for a conversation on how to implement a human-centric approach to leadership that can drive a psychological safe and positive work environment that promotes resiliency and positive mental health and reduces stress and burnout. You will learn a human-centric approach to management that reminds your people “we’re all in this together.”

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WORKSHOP SESSIONS | JUNE 21

ARE YOUR PROCESSES GETTING IN THE WAY OF EFFECTIVE PARTNERSHIPS? Marjorie Van Roon, CPTM | Best Buy Canada Strategic Alignment

4:45-5:30PM

Crabtree Ballroom Salons F-H

What we’ve learned over the last few years is that learning and development (L&D) teams that can partner well with their business have been able to shine. Other teams struggle under the weight of over-engineered processes. In this interactive session, learn how to evaluate your current partnerships, and how to optimize them. Whether you start with the “analyze, design, development, implementation, evaluation” (ADDIE) model or a successive approximation model (SAM) there are opportunities to build the kind of seamless partnerships where L&D can add the most value to their organization.

STORYTIME CORNER: USE NARRATIVE POSITIONING TO INCREASE LEARNER ENGAGEMENT Dr. Trace G Belcher | Vanderbilt University Medical Center Training Delivery

4:45-5:30PM

Magnolia and Dogwood

Narrative positioning describes when a learning leader designates a central location to explain and elaborate on topics. Studies have shown that learner attention and engagement increases when the learning leader moves toward the designated location — also known as the storytime corner.

Increased engagement leads to increased retention, thus improving overall learner outcomes. In this session, learn key insights on the research and results from studies with evidence showing how narrative positioning can improve training results, and therefore, the company’s return on investment (ROI).

MAKE LEARNING STICKY WITH PURPOSEFUL REINFORCEMENT Jennifer Recla | Colorado Access

Content Development

4:45-5:30PM

Willow and Sycamore

Making learning stick is a challenge across industries with limited research on best practices, however, Colorado Access (COA) has a success story. For the past year COA has implemented learning reinforcement plans into their workshops, leading to a 16% increased skill retention rate compared to those that did not include a plan. In this session, learn how to make learning stick so that new skills are applied on the job with coaching guides, weekly tips and additional learning resources to promote application of skills gained and continued growth in the learning topic.

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INTRODUCING

Situational Leadership® Essentials for Managers The most trusted leadership model in the palm of your hand.

And so much more ...

Articles | Assignment Submission | Case Study Example Videos | Cohort Collaboration | Further Study Recommendations | Discussion Boards | Facilitator Feedback | Infographics | Instructional Videos | Job Aids | Live Video Events | Peer Engagements | Polls | Social Learning and Interaction

To learn more, register for a public workshop or schedule a training, visit situational.com.

919.335.8763

info@situational.com

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KEYNOTE 34

JUNE 22

WEDNESDAY

Post-COVID-19 Edtech Landscape: The Good, the Bad and the Ugly Stella Lee

Glenwood Ballroom

As many organizations transitioned to remote work in early 2020, learning and training departments had to rapidly pivot to support digital learning and performance. As a result, the uptake of educational technology (edtech) solutions grew exponentially. Today, the current landscape for learning solutions is more complex and confusing than ever. To begin with, there are a plethora of systems available, like a learning management system (LMS), learning content management system (LCMS) and learning experience platform (LXP), and each of them are constantly evolving and have similar sounding features and marketing pitches. As learning leaders, how do we make sense of the dynamic learning technology ecosystem?

8:30-9:30AM

EdTech Strategist Founder | Paradox Learning, Inc.

In this keynote session, Stella Lee, director of Paradox Learning Inc., will address these types of questions by discussing the good, the bad and the ugly side of EdTech, along with some practical insights on selecting and evaluating technology to shape the future of learning.

In this interactive session, you will learn how to: • Survey the current landscape of edtech, what is available in the market and what are some emerging trends.

• Discuss how the edtech marketplace has been shaped by the impact of the COVID-19 pandemic.

• Consider strategy in selecting and evaluating EdTech.

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FEATURED SESSIONS

Elevate Your Role: Making L&D A Core Strategic Imperative Strategic Alignment Today, two powerful economic forces in the world of work and the economy are intersecting: the vulnerability and uncertainty in the supply and value chain and that in the workforce. The solution to both issues — as always — is people. Without people, there’s no value chain; there’s no productivity.

Without people, there’s no innovation or profit. And the key to sustaining people in the midst of unprecedented changes is creating workspaces where people know they belong and feel secure enough to be productive and learn.

In this session, your host, Dr. Tommy Darwin, a consultant for AXIOM Learning Solutions will explore how you can build on this moment in history by acting as a strategic partner and leading your company forward with continuous learning and development (L&D).

WEDNESDAY

In this interactive session, you will learn how to: • Identify how to integrate learning and development (L&D) into broader organizational strategy.

9:45-10:45AM

• Explore strategies to taking on an active leadership role across the organization.

• Understand opportunities presented by the historic intersection of the value chain and today’s workforce.

Consultant, Educator, Strategist & Designer AXIOM Learning Solutions

Crabtree Ballroom Salon A-D

Tommy Darwin, Ph.D.

Sponsored by: Learning Solutions

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FEATURED SESSIONS

Vanessa Doutherd Educational Technology Specialist for North America CYPHER LEARNING

How to Powerfully Lead a Company Using Skill Based Training Workforce Development

WEDNESDAY

Skill Based Training can be more than just the top-down traditional process of identifying performance-based skills and ensuring your workforce can do them at a basic level. This session provides a comprehensive look into how skills-based training can be utilized to strengthen organizations and the people within them.

In this session, you will learn:

9:45-10:45AM

• How creating skills-based training (SBT) initiatives reflect an organization committed to its people and why your workforce is important to creating a valuable SBT environment.

• How a skills-based training initiative can enhance your leadership abilities.

• How to effectively align skills within your organization to foster useful insight.

Crabtree Ballroom Salon E-H

Sponsored by:

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Build the Skills Needed to Drive Success Across the Organization Now more than ever, your organization needs to be able to deliver professional training and development programs that equip employees to expand their knowledge and to upskill their competencies to help them and your organization stay one step ahead.

> Help your learners develop the right competencies > Give learners timely, relevant feedback on their progress > Connect skills to professional development goals and business needs Learn more about Employee Training > D2L.com/EmployeeTraining © 2022 D2L Corporation. The D2L family of companies includes D2L Corporation, D2L Ltd, D2L Australia Pty Ltd, D2L Europe Ltd, D2L Asia Pte Ltd, and D2L Brasil SolugOes de Tecnologia para Educagao Ltda. All D2L marks are trademarks of D2L Corporation.

Please visit D2L.com/trademarks for a list of D2L marks.

FEATURED SESSIONS

Leah Aharonoff Leadership Consultant DDI

Maximize Your Impact: Design Development for Every Moment of Leadership Content Development

WEDNESDAY

Leaders are constantly in motion. Leadership development isn’t onesize-fits-all. To create breakthrough moments in learning, development needs to match the moment your leaders are experiencing. How can you design leadership development that meets every moment when you have a limited amount of time on your hands?

11:00-12:00PM

Join us in this session, with your host Leah Aharonoff, leadership consultant at DDI, and learn how to apply key design principles to create deeper, high-impact experiences.

In this session, you will learn how to: • Maximize your impact with the right blend of digital tools and human experiences.

• Match the modality of learning to leaders’ macro and micro moments of need.

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• Create engaging, high-impact learning journeys that make development a way of work.

Sponsored by: 41

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ADVANCE YOUR CAREER IN TRAINING AND DEVELOPMENT SCAN TO ENTER

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FEATURED SESSIONS

Coaching for Sales Success Leadership Development Founded in 1940, with 28 full-service branch locations and 143,000 members, Sound Credit Union is one of Washington State’s largest credit unions providing authentic and trusted financial support and services.

After completing a recent sales training, Sound realized their sales training program lacked a strong coaching element. Recognizing the importance of coaching in their sales strategy and looking to shift their organization to a behavior-based coaching mindset, Sound partnered with TTA to develop a customized coaching program for 40+ sales managers and leaders.

WEDNESDAY

In this session, your hosts Kisha Dixon, senior learning consultant at TTA, and Kim Maples, senior vice president/chief employee engagement officer at Sound Credit Union, will share how Sound developed an award-winning, custom coaching program that equipped managers and team members with the right skills and tools to coach team members to improve employee performance and customer engagement, and increase sales. They will discuss how Sound partnered with TTA to design and develop a new and sustainable coaching program that resulted in a record-breaking 36% yearover-year increase in loan production.

Please include three specific learner objectives.

In this interactive session, attendees will:

Kim Mapes Senior VP/Chief Employee Engagement Officer Sound Credit Union

11:00-12:00PM

• Learn the approach, tools and techniques used to create and implement a customized sales coaching program.

• Gain an understanding of how Sound established a culture change from the top down to facilitate the shift to a behavior-based coaching mindset.

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• Discover how to align an organization’s vision and its people to achieve learning goals.

Kisha Dixon Senior Learning Consultant TTA

Sponsored by: 43

AND THE NOMINEES ARE...

Join us as Training Industry’s editors and leaders honor the top contributors to Training Industry Magazine and TrainingIndustry.com.

2022 NOMINEES Dr. Britt Andreatta Thought Leader

Krista Neher Boot Camp Digital

Chapin Brinegar and Hollace S. Masino Encompass Communications and Learning

Lisa Hutcherson, CPTM First Federal Bank

Chris Baréz-Brown Upping Your Elvis Cindy Huggett Consultant David Flanagan, Avantika Srivastava, Michele Graham and Robin Cutro KPMG Tax Business School Doug Stephen CGS Elizabeth Greene LAM Research Erin Elizabeth Goldman, CPTM ZipRecruiter Dr. Grace Chang, Ernst & Young and Samad Aidane Researcher

Melody Wilding Executive Coach Matt Hugg Nonprofit.Courses Neha Trivedi, CPTM Alight Solutions Dr. Paul Leone MeasureUp Consulting Paul White Appreciation at Work Rose Cartolari Leadership Consultant and Coach Shelly Jones and Dr. Anna McCalpin Ardent Learning Wendy and Jim Kirkpatrick Kirkpatrick Partners

Joseph Piñeiro 360training

Your ticket to the Training Industry Readership & Editors’ Awards Luncheon is included in your TICE registration.

L&D’S ROLE IN TALENT RETENTION

HYBRID LEARNING CHALLENGES AND SOLUTIONS Hybrid learning continues to be a pain point for many organizations as dispersed learners feel isolated and disengaged. This roundtable will address how L&D can boost employee engagement and use hybrid learning to their advantage incorporating social learning and bridging the gap between remote and in-office workers.

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Companies worldwide have felt the impact of The Great Resignation causing them to consider their cultures and their talent management strategy. This roundtable will explore specifically how L&D plays a role in improving organizational culture and retaining top talent. Bring your challenges and success stories on how to prepare your organization for turnover, creating career pathways and improving your company’s culture.

2:30-3:30PM

Led by expert facilitators, TICE roundtable discussions focus on the latest trends and industry topics. As a participant, select a topic of interest and join a personal, thought-provoking discussion. Use this opportunity to share your own personal challenges and experiences with your peers.

WEDNESDAY

ROUNDTABLE DISCUSSIONS

EFFECTIVE ON-THE-JOB COACHING Coaching is an increasingly popular tool used by training professionals and managers, both formally and informally, to develop leaders and reinforce training.

This roundtable will discuss your challenges and successes in incorporating coaching into your company culture.

COMMUNICATING WITH STAKEHOLDERS As a learning leader, you must become an expert in managing strategic learning initiatives and communicating them effectively and efficiently to your stakeholders.

If you struggle to convey your message in a clear and compelling way, you might find it difficult to convince upper management to act. This roundtable will share practical tips and techniques you can use to improve your communication skills.

ROUNDTABLE DISCUSSIONS | JUNE 22

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Blended learning can meet the needs and preferences of multiple learners, creating a more impactful learning experience. Whether you are just getting started with multimodal learning or need ideas to improve your offerings, this roundtable will provide a space to discuss which modalities to use to meet specific learner preferences.

Inclusive leaders create environments of transparency and psychological safety to encourage idea sharing and innovation by embracing perspectives from diverse backgrounds. Join this roundtable to discuss how you can encourage leaders to promote and support diversity and equity in your organization.

2:30-3:30PM

THE LEADER’S ROLE IN EQUITABLE WORKPLACES

WEDNESDAY

CREATING A BLENDED LEARNING EXPERIENCE

EMPLOYEE WELLNESS

ONBOARDING CONSIDERATIONS FOR L&D

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Amid The Great Resignation, organizations must take a closer look at what employees need to be successful including their well-being. Employees are experiencing higher levels of stress and anxiety both outside and within organizations. This roundtable will address how L&D can prioritize employee mental health and encourage a culture where bringing your whole self to work is recognized.

Onboarding is no longer just a box to be checked, but a strategic initiative that companies need to get right. This roundtable will discuss the challenges L&D faces specific to onboarding including topics like pre-boarding, dispersed learners, diversity and inclusion considerations and how long onboarding should last.

UNDERSTANDING AGILE LEARNING What is agile and should you incorporate it into your learning design? With an increased demand for rapidly developed learning content, you probably should consider it. This roundtable will discuss agile principles and how creating learning programs using this expedited, flexible and collaborative approach can improve the impact of your L&D team.

ASSESSMENT AND EVALUATION ESSENTIALS Metrics help shape training programs and highlight potential functional gaps.

Learning leaders must use strong tactics and strategies for measuring the impact of their training programs. By doing so, they can prove return on investment (ROI), show learner retention and identify a path forward. This roundtable discussion focuses on approaches to measuring and reporting on learning programs.

ROUNDTABLE DISCUSSIONS | JUNE 22

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WORKSHOP SESSIONS THE ART OF PROFESSIONAL WRESTLING: BECOME A STORYTELLING CHAMP Coleman Williams & Maggie Redling | Booster Content Development

1:30-2:15PM

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Storytelling is so much more than finding the right words to say. It’s a complex and dynamic process that utilizes all five senses and a level of confidence. While many storytelling classes ground their discussion with examples from classic literature or expert business leaders, the sports entertainment industry has a unique and successful approach that we can learn from. In this session, learn the psychology behind storytelling with examples of how professional wrestling uses the best practices of storytelling to engage audiences.

VALVOLINE’S RACETRACK TO SALES SUCCESS: ENGAGE, EDUCATE, EMPOWER, GO! Sharon Claffey Kaliouby | Learning Pool Steve Price | Valvoline Learning Technologies

1:30-2:15PM

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Learn how to create your learning experience platform (LXP) to get your sales team to the finish line first, increasing efficiency, productivity and sales! LXP’s are all the rage, but how do you transition your current content to a new platform? How do you engage your learners in a visually appealing and simple way that simultaneously adds business value? In this session, learn Valvoline’s experience transitioning from a learning management system (LMS) to Learning Pool’s Stream LXP. The key to success is here: Engage, educate, empower!

LAUNCH YOUR MICRO-CREDENTIALING STRATEGY Karen McCloskey, PhD | D2L

Workforce Development

1:30-2:15PM

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Modern organizations are taking action to address the skills gap while providing employee growth opportunities. A solid talent development strategy spearheaded by relevant career growth can provide the tools needed to help keep your employees ahead of the game. In this session, explore effective tips for getting started with a micro-credentialing strategy and how to use microcredentials to solve common challenges for your employees and organization.

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WORKSHOP SESSIONS | JUNE 22

Tiffany McLean | Warner, Norcross + Judd

Workforce Development

1:30-2:15PM

WEDNESDAY | JUNE 22

USE LEARNING AS A TOOL FOR CREATING CULTURE

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No culture is a culture. However, creating a learning culture for your organization prepares it for growth beyond financial targets. Cultivating a learning culture is a vital goal for any learning department. Unfortunately, creating a learning culture is not as easy, but it’s also not as hard as you may think. In this session, learn key insights you can use to transform your learning and development (L&D) leaders from order takers to cultural ambassadors while aligning learning initiatives with organizational goals.

VIRTUAL LEARNING AT YELP: ADAPTING TO CHANGE WHILE KEEPING A GOOD POKER FACE Meghan Vicchio | Yelp Training Delivery

1:30-2:15PM

Magnolia and Dogwood

Learn how Yelp empowered all of their go-to-market teams by giving them the right L&D opportunities to reach their full potential and tools to perform at the highest level. In this session, you will learn key insights on how to organizationally set yourself up for success and quick turnarounds in a fast-paced moving sales enablement environment. You will learn how, from programming and communications to new feedback channels, the people at Yelp have reported feeling more confident in the company and more excited to work remotely than ever before.

WHAT MAKES A GOOD LEADER? MEASURING LEADER PERFORMANCE AND LEADERSHIP DEVELOPMENT IMPACT Laura Smith Dunaief, CPTM | Training Industry Courses Instructor Leadership Development

1:30-2:15PM

Willow and Sycamore

We all know leadership development is important, but how are you measuring the impact of your programs? Measuring leader performance is one of the top challenges, but also one of the most critical to overcome. If you can’t measure leaders’ performance, you can’t make the case that you’ve impacted it or that the impact aligns with organizational goals. With resources from Training Industry’s Leading Leadership Development Certificate, learn strategies to measure leader performance, and how to strategically align your leadership development to organizational goals.

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SELECTING THE BEST LEARNING TECHNOLOGY FOR YOUR COMPANY Valerie Marsh, CPTM | Jushi Learning Technologies

3:45-4:30PM

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You know when it’s time to go beyond PowerPoint slides and in-person training and instead, introduce technology to your learning initiatives, but knowing where to start can be overwhelming.

With so many considerations for what’s practical versus what’s “nice to have,” not to mention the exorbitant number of options available, it’s easy to get distracted by all the fancy bells and whistles. In this session, take a walk through a step-by-step process to help you select the best learning technology for your organization.

LEARNING IN THE FLOW OF WORK: THE WHAT, WHY AND HOW? Gokul Suresh | Whatfix

Learning Technologies

3:45-4:30PM

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According to Gartner, global software spending is estimated at around $675 billion in 2022. The emergence of new application software shows that digital transformation is not a trend, but rather systemic and long term. With the COVID-19 pandemic in our rearview mirror, learning and development (L&D) is at a critical juncture to not only close technology skill gaps but to also upskill a future-ready workforce. In this session, learn key insights on how to implement real time and continuous software training to help your employees get more from your organization’s technology stack and to drive a better return on investment (ROI).

THE 5 “DEADLY (BORING) SINS” OF ONLINE TRAINING (AND HOW TO AVOID THEM) Alex Kinney | 360Learning Content Development

3:45-4:30PM

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Employees expect a lot more from their learning experiences than dry lectures and bland PDF handouts. You aren’t going to hit high course competition or engagement rates, let alone, achieve critical business objectives with boring, old-school training. In this session, learn the five “deadly (and boring) sins” of online training and how to use collaborative learning to build relevant content. You will walk through common eLearning pitfalls, and outline practical solutions to ensure you don’t fall into the trap of offering unengaging courses.

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WORKSHOP SESSIONS | JUNE 22

CUSTOMIZED, PERSONALIZED LEARNING USING STRUCTURED ON-THE-JOB TRAINING Paul Smith | Baker Construction Enterprises Training Delivery

3:45-4:30PM

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Too often, training professionals slip into a one-size-fits-all approach. This can happen when leadership is more focused on the head count of participants rather than whether the content truly had an impact enough to exhibit behavioral changes. It can invoke the misperception that delivering standardized training is the most effective way to bring their people up to speed. In this session, learn key insights on how structured on-the-job training can provide an optimal modality to deliver and track learning that is customized to each learner’s role and based on the business’s needs.

THE NEW ERA OF SKILLS ACQUISITION John Hack | Interflexion

Workforce Development

3:45-4:30PM

Magnolia and Dogwood

In an increasingly digital world, new learning strategies must augment traditional learning modalities and methods. As interactive experiences like artificial intelligence (AI) and mobility have gone mainstream, hybrid work and people costs have made in-person training and 1:1 coaching less practical. Learning and development (L&D) managers and instructional designers can leverage scalable technology to engage learners and deliver memorable lessons for all skill levels. In this session, learn different approaches to accelerate skills acquisition in the age of intelligent technologies.

GO BEYOND BORING: CREATING SCENARIO-BASED LEARNING THAT ENGAGES LEARNERS Christy Tucker | Syniad Learning Content Development

3:45-4:30PM

Willow and Sycamore

Workplace training can be boring and uneventful, leaving learners disengaged. If learners cannot immediately see the connection between training and their role, they will not be motivated to develop new skills or apply it to their job. Scenario-based learning works to stimulate emotions that make learners care about the training content and keep them engaged with real-life scenarios to practice relevant decision-making skills. In this session, learn key insights on scenario-based learning and how it uses scenarios to make your learning more engaging and relevant.

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TRAINING INDUSTRY COURSES Visit us at BOOTH 28 to discuss your career and professional development goals!

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SCAN TO ENTER

ADAPT AGILE PRINCIPLES AND PRACTICES TO ARCHITECT, DESIGN AND DEVELOP TRANSFORMATIONAL LEARNING Theresa Zeller & Ana Filipa Veloso Ferrugento | Merck & Co., Inc. Strategic Alignment

4:45-5:30PM

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Learning and development (L&D) leaders are under tremendous pressure to create transformational learning that drives business performance and minimizes costs to the organization. With a lot to juggle at once, it is beneficial for L&D leaders to learn from other organizations on how to leverage agile practices and innovative learning models for operational success. In this session, learn how Merck transformed its learning and operations with learning experience architects, designers and developers to generate efficient learning initiatives aligned with complex business challenges.

DETAILED ROI ANALYSIS FOR TRAINING PROGRAMS Daniel Albert, CPTM | Lenovo

Training Evaluation

4:45-5:30PM

Magnolia and Dogwood

We all know that training return on investment (ROI) is essential for justifying training program development. However, many of us do not know how to perform the analysis. In this session, learn key insights through case studies about successful ROI analyses of several blended sales training programs, using a combination of post-event survey data and business metric tracking. You will also learn engaging examples for a successful ROI and delve into the statistical analysis about external effects and its relevance to final ROI data.

DEVELOPING A LEADERSHIP TRAINING ACADEMY Kristin L Davis, CPTM | Wake County Government - Health and Human Services Leadership Development

4:45-5:30PM

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Engaging leaders to give and receive feedback is vital to any program’s success. This session will provide a guide to developing a leadership program using a succession plan strategically aligned with the business needs. You will learn key insights on establishing a leadership training program that aligns with succession planning and journey through building a training program of your own.

This includes creating a succession plan by identifying the competencies of each leadership role and evaluating existing talent within the organization.

WORKSHOP SESSIONS | JUNE 22

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KEEPING CLASSROOM LEARNING IN YOUR TOOLKIT IN AN INCREASINGLY VIRTUAL WORLD Neha Trivedi, CPTM | Alight Solutions Training Delivery

4:45-5:30PM

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No one can argue against the benefits of virtual learning. Never have we witnessed such an expansive reach of virtual learning than during the COVID-19 pandemic and now, as we come out of the pandemic. However, as little as training may have relied on traditional classroom techniques, there is still a case to be made for it. In this session, learn why there is a significant value for in-person learning and how to create an effective training program using traditional classroom methods. You will walk away with the insight to blend in-person classroom techniques with your organization’s training programs.

YOU DON’T BELONG HERE, YOU’RE DIFFERENT! Wendy Gates Corbett | Signature Presentations, LLC

Workforce Development

4:45-5:30PM

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Work cultures that fail to promote inclusivity, instead create unproductive workplaces with disengaged and unmotivated employees. Organizations with inclusive cultures reap the benefits of fully engaged employees who care about their work and love what they do. Despite heightened awareness of its importance, many diversity, equity and inclusion (DEI) programs focus on the “what” and stop short on the “how.” In this session, learn 12 practical strategies, backed by science, on how to foster an equitable and safe space that reminds everyone each and every day that they belong.

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WORKSHOP SESSIONS | JUNE 22

TICE NETWORKING BBQ!

After two days of focused learning, you will enjoy time away from the conference venue for a fun, relaxed evening of networking and entertainment.

You won’t want to miss this opportunity to catch-up with old colleagues and forge new connections after a productive day of learning.

The Pit

Your admission to the networking event is included in your TICE registration! Please wear your name badge to the networking event. Your badge is your ticket to all events.

6:00-9:00PM

North Carolina is known for its legendary barbeque restaurants. Your trip to Raleigh wouldn’t be complete without experiencing a good ole fashion barbeque. Join us at The Pit — a Raleigh staple — for authentic, pit-cooked barbeque in downtown Raleigh’s warehouse district.

WEDNESDAY

NETWORKING RECEPTION

Transportation is provided. Chartered buses will leave from the lower level at the Raleigh Marriott Crabtree Valley starting at 5:30 p.m.

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KEYNOTE 58

JUNE 23

THURSDAY

Valerie Alexander Author and Expert on Happiness & Inclusion in the Workplace

This energetic keynote will challenge you to discover the biases you may not even realize you hold, examine how those may manifest themselves in the workplace and explore ways to overcome them without shame or judgment. To achieve diversity of thought, your company requires inclusive conditions and diverse voices, which means leaders must know how to: recruit, retain and reward the best talent, and give everyone in your workforce the same freedom to share ideas, express opinions and fail while attempting success.

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One of the things we must understand in order to confront and “outsmart” our own unconscious bias is how our brains function naturally, by instinct, and what we can do to overcome thoughts, behavior and reactions that happen — sometimes without us even being aware — that we need and want to correct in ourselves.

8:30-9:30AM

How to Outsmart Your Own Unconscious Bias

This program will give you simple, specific actions you can take right away to foster a more inclusive culture and demonstrate core values of equality, diversity and excellence throughout your organization.

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DRIPS, BOTS AND BLOGS: A NON-TRADITIONAL APPROACH TO LEARNING REINFORCEMENT Shannon Tipton | Learning Rebels, LLC Learning Technologies

9:45-10:30AM

THURSDAY | JUNE 23

WORKSHOP SESSIONS

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With the recent historical events, the accelerated pace of change in the world of work has required people to learn on the go, giving them the ability to control how, when and where they participate in their professional development. For learning leaders this means delivering training in micro-sized bites and giving learners a chance to reflect and apply lessons wherever they may be in a hybrid workplace. In this session, learn how to design curriculum into bite-sized modules and drips of reinforcement lessons with a framework that can be easily replicated in your own training program.

HOW TO SHOW THE VALUE OF TRAINING INSIDE YOUR ORGANIZATION: A CASE STUDY Andy Schuster, CPTM | Growmark, Inc Training Evaluation

9:45-10:30AM

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What will you say when your leadership team asks what value the learning and development (L&D) department brings to the organization? As L&D leaders, you must be ready to shift and align learning’s focus with that of the entire company. Having a clear vision and purpose for the L&D department is critical for identifying its value in the decision-making process. In this session, learn how a L&D department aligned their learning initiatives with leadership’s focus to achieve goals that were critical for organizational success.

HOW WE ELEVATED OUR VIRTUAL TRAINING WITH CONTINUOUS INNOVATION: A CASE STUDY Sabrina Kim, Diane Ebel & Jason Kempf | Sysmex America, Inc. Content Development

9:45-10:30AM

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Implementing innovative training tactics is not only important for learners’ engagement, but also for designing, developing and delivering training. Learn how Sysmex CFL moved from group brainstorming to group execution in order to elevate their innovative virtual training model to the next level. You will learn key insights on how they developed an initiative called “VILT 3.0,” involving every one of their 36 team members, and walk away with the knowledge to promote continuous innovation in the training process at your organization.

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7 TRAINING TIPS L&D LEADERS CAN LEARN FROM TIKTOK Dawn Winters | Luma Health

Learning Technologies

9:45-10:30AM

Magnolia and Dogwood

TikTok has helped many people learn how to do everything from making a fantastic pot roast, to learning the best way to fold different types of clothes and using shortcuts in Excel. This social form of learning came without any rhyme or reason, but the delivery method is one we can learn from as learning leaders. In this interactive session, explore tips and tricks to how TikTok engages learners without them even knowing it. You’ll learn how to incorporate a personable approach to learning to make it a more memorable and engaging experience.

TRANSFORM LEARNING WITH EMPATHY Loren Sanders | CVS Health

Leadership Development

9:45-10:30AM

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In recent years there’s been a dramatic shift in the learning ecosystem. While in the past, the only acceptable crying in training was in their pillow, today there is a heightened awareness of how people’s well-being is connected to the learning experience. Research indicates that well-being and performance impacts openness and curiosity toward training. The first step in the design process should be to incorporate empathy into training to promote a safe and engaging learning environment. In this session, learn how you can create an empathetic learning environment in your organization.

CREATING A 1:1 COACHING PROGRAM IN AN INTERNATIONAL ENTERPRISE Don Crothers | Stantec Leadership Development

11:00-11:45AM

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In today’s war on talent, investing in top talent has never been more important to retain and engage employees. When leaders are actively invested in developing employees’ skills and competencies, they will see their efforts bear fruit. In addition to strong training and development programs, coaching plays a valuable role in developing and engaging talent day to day, leading to a broad range of benefits such as empowered employees, improved performance and higher engagement.

In this session, learn Stantec’s journey to finding a structured approach to identifying the need for 1:1 coaching.

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WORKSHOP SESSIONS | JUNE 23

CREATING AWESOME LEARNING EXPERIENCES IN THE VIRTUAL WORLD Marybeth Weiss | FORME Training Delivery

11:00-11:45AM

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With the shift to online and virtual learning, learning and instructional designers can struggle to replicate the in-person experience, leaving learners disengaged and unmotivated to learn. This leads to missed learning objectives and unsatisfied learners. But what if there were better ways to increase engagement, attention and create awesome learning experiences in the virtual world while meeting the needs of the business? In this session, learn how to shift the mindset from designing goals and objectives first, to instead, starting with the learner experience.

HOW TO MEASURE THE IMPACT OF LEARNING PRACTICALLY: A CASE STUDY Chris Cassell, CPTM | Align Technology Laura Paramoure, Ed.D., | eParamus Training Evaluation

11:00-11:45AM

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Training is an important component to business success but what’s even more critical is the ability to measure training’s effectiveness. So why is the evaluation of training’s impact to the business still proving to be exceptionally difficult in our organizations today? In this session, learn how Align Technology used data as their framework to develop learning strategies that helped transform their designing process and team collaboration, as well as the development of their training programs.

MAPPING YOUR LEARNING ECOSYSTEM: UNITING CONTENT AND DATA ACROSS MULTIPLE SYSTEMS Tammy Rutherford | Rustici Software Learning Technologies

11:00-11:45AM

Magnolia and Dogwood

The future is not what the learning and development (L&D) crystal ball predicted years ago. Many organizations were under the impression that one learning platform would fulfill all their training needs. Fast forward to today, and this isn’t the case at all. Most organizations have disparate learning management systems (LMSs) implemented across every department. In this session, learn the complexities of eLearning ecosystems, such as how tools work with one another (or don’t), how to centralize your content and systems and ways to manage the wide variety of inputs and outputs from each tool.

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INGENUITI AD

TRAINING BY DESIGN: USING ADDIE AND BACKWARD DESIGN TO IMPLEMENT COMPETENCY-BASED TRAINING Matt Mortensen | First Energy Aaron Roseum | LMS Administrator Content Development

11:00-11:45AM

Crabtree Ballroom Salons A-C

Discover how a training team for an aerospace repair shop combined the analysis, design, development, implementation and evaluation (ADDIE) model, competency-based learning and backwards design to transition on-the-job training modules from observation-based learning to skills-based competencies. In this session, learn how the team identified needs for the shop, designed and developed a comprehensive skills-based curriculum and used backward design theory to link high-level assessment with root competencies.

SIMPLIFYING AND STANDARDIZING: TOOLS AND TEMPLATES FOR LEARNING PROFESSIONALS Dr. Amy DuVernet, CPTM | Training Industry, Inc. Lisa Hutcherson, CPTM | First Federal Bank Hugh Pleasants, CPTM | S&P Global Market Intelligence Chris Cassell, CPTM | Align Technology Strategic Alignment

12:00-12:45PM

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Learning and development (L&D) is complex and covers a broad range of responsibilities and skills. While managing these responsibilities can be daunting, there are many L&D tools and templates designed to set you up for success. These resources are excellent for standardizing processes and can be a lifesaver in ambiguous situations. In this session, you’ll hear from a panel of Certified Professionals in Training Management (CPTM™) who will share some of the tools and templates they regularly rely on. You’ll also learn some great tips for building your own templates.

L&D LIFE IN THE STARTUP SPACE Cheryl Haga, CPTM | Deel

Strategic Alignment

12:00-12:45PM

Crabtree Ballroom Salons A-C

Are you starting the learning and development (L&D) function from the ground up? Are you on the first L&D team at your company? If you are, you came to the right place. In this interactive session you can learn how to successfully introduce L&D into your startup space with the right mindset and best practices. Walk through the ups and downs of L&D life in the startup space with key insights on how to overcome common drivers and challenges with the right skills and approach.

You will walk away with the knowledge on how to build a successful L&D program at your startup.

WORKSHOP SESSIONS | JUNE 23

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Change Behavior.

Transform Your Business.

Behavior change—it is the secret to driving business success.

PDG changes the way people think and behave to drive measurable results in the areas the matter most: • Sales Performance • Leadership Development • Onboarding Proud 2022 Award Winner In: • • • • •

Custom Content Learning Services Training ROI Gamification And More!

www.performdev.com • info@performdev.com

ONBOARDING – THE WAY IT SHOULD BE! Michael Killingsworth | Cross River

Content Development

12:00-12:45PM

Magnolia and Dogwood

We know the most powerful way to welcome a new hire while building loyalty and decreasing attrition, is with a highly effective onboarding process. This session will guide you through how to implement an experience to impact onboarding, while also providing a refresher course for your team members.

Discover a strategic three-month approach to a highly successful onboarding program. Learn best practices on how to approach onboarding to meet your short term as well as your long-term goals with examples of how to make onboarding cross-departmental and inclusive of stakeholders and leadership.

PROMOTE INNOVATION, EMPATHY AND RETENTION: L&D’S ROLE IN DISRUPTING THE “SPECIALIST” MODEL Laura Smith Dunaief, CPTM | CareerCraft Thomas Fenstermache, CPTM | Trellis Rx Michelle Thill, CPTM | DaVita Kerry Troester, CPTM | Lenovo United States Workforce Development

12:00-12:45PM

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As training leaders, we’ve focused historically on developing programs that drive the enhancement of specialized skills. In today’s fast-changing and highly competitive world, this is no longer enough.

Instead, our efforts can promote organizational silos and limit opportunities for innovation that spring from perceiving and acting on unexpected connections and ideas. In this hands-on workshop learn how others have tapped into the benefits of promoting “generalist thinking” among their organization’s leaders and specialists with three approaches to structure and leverage informal learning.

REDEFINE EFFECTIVE AND ENGAGING VIRTUAL CLASSROOM TRAINING PROGRAMS: THE 6 P’S FOR SUCCESS Liz Wool | Virtual Training Whiz, A Division of Wool Training Institute Training Delivery

12:00-12:45PM

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If you are developing or delivering virtual classroom training, this training course is for you! In this interactive session, learn how to execute effective and engaging virtual classroom training that focuses on the learner to drive performance. Explore other methods than chat boxes, question and answers (Q&As) and polling to measure learners’ engagement with six, effective steps — the six P’s: presentation design, trainer preparation, your “presence”, practice is key, producer support and platform functionality.

WORKSHOP SESSIONS | JUNE 23

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10

12

14

15

5

GLENWOOD BALLROOM

21

20

BOARDROOM

19

18

17

16

Keynotes, meals and general sessions

22

LOBBY BAR

CRABTREE BALLROOM SALON E

SALON D

SALON A-C

MAIN ENTERANCE

SYCAMORE

25

27

29

31 30

CITY OF OAKS BALLROOM

68

35

28

DOGWOOD

26

MAGNOLIA

24

WILLOW

JASMINE

RALEIGH 23

LOBBY REGISTRATION

CREEDMOOR

36

SALON F-H

CPTM LOUNGE

33

32 34

EXHIBIT HALL 2 | TTA

21 | Ingenuiti

3 | Unboxed Training & Technology

22 | CPTM Lounge

4 | DDI

24 | ExitCertified

5 | Performance Development Group

25 | Ariel Group

6 | Learning Pool

26 | Kenan-Flagler Business School Executive Education, LLC

7 | The Center for Leadership Studies 27 | 360Learning 8 | Oxygen 28 | Training Industry Courses/CPTM 9 | Intellezy 29 | Whatfix 10 | Crucial Learning 30 | d’Vinci Interactive 12 | Scope AR 31 | Fairplay Communications 13 | Pearson VUE 32 | AXIOM Learning Solutions 15 | Infopro Learning 33 | D2L 16 | CYPHER LEARNING 34 | SAP Litmos 17 | Vyond 35 | WeLearn 18 | SkillDirector 36 | LearnQuest 19 | Genos 20 | Panopto

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COMPANY DESCRIPTIONS 360LEARNING | BOOTH 27

TRAINING INDUSTRY COURSES | BOOTH 28

360Learning is the learning platform that combines collaborative tools with the power of a learning management system (LMS). We empower learning and development (L&D) teams to drive culture and growth through collaborative learning.

Training Industry Courses provide practical tools that facilitate data-driven decision-making, which allows learning leaders to assess and improve their organization’s processes and standard operating procedures to solve L&D problems. We support learning leaders’ professional development and close skills gaps through research-based courses and connections to ideas, resources and people.

ARIEL GROUP | BOOTH 25 At Ariel, we envision a world where people authentically engage with others. We inspire trust, get ideas heard and drive desired outcomes while creating a more inclusive society. The leadership skills we teach are infused with the concepts of presence, authenticity and storytelling.

AXIOM LEARNING SOLUTIONS | BOOTH 32 Who is AXIOM Learning Solutions? Whether your project requires the development of new learning content, adapting or updating existing content, or flexible on-demand learning staff, AXIOM’s unique service structure means we’re responsive to your needs and able to mobilize resources as you need them.

THE CENTER FOR LEADERSHIP STUDIES | BOOTH 7 As the global home of Situational Leadership®, The Center for Leadership Studies (CLS) has been building leaders for over 50 years. Our training programs enable leaders to engage in conversations that build trust, increase productivity and drive behavior change.

CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT (CPTM) | BOOTH 28 The Certified Professional in Training Management (CPTM™) is the only credential design to give training managers the ability, resources and tools to successfully and strategically align their training needs with business goals. This three-step program will go through what makes a great training function, and how to create a high-performing training department.

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CRUCIAL LEARNING | BOOTH 10 Crucial Learning improves the world by helping people improve themselves. By combining social science research with innovative instructional design, we create flexible learning experiences that teach proven skills for solving life’s most stubborn personal, interpersonal and organizational problems.

CYPHER LEARNING | BOOTH 16 CYPHER LEARNING provides an intelligent learning platform that empowers schools, businesses and entrepreneurs worldwide to deliver the best learning experiences. CYPHER is currently the only company that offers learning platforms in all major eLearning sectors: academic, corporate and individual.

D2L | BOOTH 33 D2L® is transforming the way the world learns. D2L Brightspace™ is the learning innovation platform for people who value employee development as a driver of business success. Improve skills and talent attraction with engaging learning experiences.

DDI | BOOTH 4 DDI is a global leadership consulting firm that helps organizations hire, promote and develop exceptional leaders. Built on five decades of research and experience in the science of leadership, DDI’s solutions enable millions of leaders around the world to propel their organizations to new heights.

D’VINCI INTERACTIVE | BOOTH 30

INGENUITI | BOOTH 21

At d’Vinci Interactive, our approach to learning is grounded in 25+ years of innovation and expertise working with adult learners. We develop custom eLearning, instructor-led training, simulations, games, videos and animation and performance support tools and our custom ecoLearn® learning management system. Learn more at dvinci.com.

Ingenuiti drives business performance for Fortune 1000 companies through our comprehensive custom learning solutions, essential staffing support and our world-class translation and localization services for Measurably Better® results.

EXITCERTIFIED | BOOTH 24

Intellezy is an award-winning change management and training company with 30+ years of experience partnering with companies looking to ensure technology investments are adopted and successfully implemented. We offer a wide range of services from custom content development to instructional design.

ExitCertified, a tech data company, is a leading provider of vendor technology training for IT professionals, enterprises and government agencies.

ExitCertified provides training for virtually any technology and is a leading training provider for all technologies revolving around the cloud.

FAIRPLAY COMMUNICATIONS | BOOTH 31 Fairplay Communications is a learning development company that creates live and virtual training programs for business leaders and sales teams. Our designers and strategists combine organizational development, learning design, leadership coaching, equity impact and improvisation.

GENOS NA | BOOTH 19

INTELLEZY | BOOTH 9

KENAN-FLAGLER BUSINESS SCHOOL EXECUTIVE EDUCATION, LLC | BOOTH 26 UNC Executive Development is a trusted, top-ranked and internationally acclaimed executive education partner and business school that prepares businesses and leaders to address today’s greatest challenges, while accelerating their readiness for the future of work.

LEARNING POOL | BOOTH 6

Genos is a global team of change-makers that utilize emotional intelligence to enhance how we connect, communicate and collaborate at work. Genos helps professionals apply core emotional intelligence skills to enhance self-awareness, empathy, leadership and resilience.

Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Supporting the evolving ambition of over 1,200 businesses and over 5 million global learners, Learning Pool provides everything to build, manage and deliver workplace learning.

INFOPRO LEARNING | BOOTH 15

LEARNQUEST | BOOTH 36

Infopro Learning enables 360-degree workforce transformation with innovative learning solutions designed for new age businesses. We focus on transforming people and their businesses by helping organizations make a measurable impact through result-oriented learning and development.

LearnQuest is the preferred training partner to the world’s leading companies, organizations and government agencies. Our team boasts 20+ years of experience designing, developing and delivering a full suite of industry-leading technology training solutions and education classes across the globe.

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UNC EXECUTIVE DEVELOPMENT prepares businesses and leaders to address today’s greatest challenges, while accelerating their readiness for the future of work.

We are a trusted, top-ranked, internationally acclaimed executive education partner who collaborates with organizations to deliver learning solutions that help support growth and sustained transformation.

execdev.unc.edu 1-800-UNC-Exec execdev@unc.edu linkedin.com/company/uncexecdev

OXYGEN | BOOTH 8

SKILLDIRECTOR | BOOTH 18

Oxygen Experience is a modern consultancy that serves as a strategic partner to companies who are committed to retaining, attracting and growing people in the new talent economy. We help our clients engage their people with modern relevance and deliver creativity-fueled learning and enablement.

SkillDirector offers software and services designed to help deliver business results by closing skills gaps.

Built on the 70-20-10 learning principle, we combine formal learning content with experiential learning activities and technology to match employees to expert mentors in your organization.

PANOPTO | BOOTH 20

TTA | BOOTH 2

Panopto is the leader in enterprise video platforms.

Since 2007, we’ve helped businesses improve the efficiency of their training efforts and onboarding, reduce costs, live stream events and improve employee productivity through the use of secure live and on-demand video.

TTA is the leading provider of expert learning and development talent and upskilling solutions. Companies of all sizes partner with TTA to be a cost-effective, scalable and strategic extension of their team.

PEARSON VUE | BOOTH 13

UNBOXED TRAINING & TECHNOLOGY | BOOTH 3

Pearson VUE delivers IT certification exams around the globe, giving seasoned professionals and newcomers alike the tools to succeed. And with CertPREP, our ultimate training solution, we help prepare test-takers with courseware, training labs, practice tests and more — so exam prep is a breeze.

Unboxed Training & Technology creates awardwinning training and software solutions that empower employees and customers from around the world. From interactive training content to mobile-friendly apps, we get the most from every employee and customer interaction. Our approach is different, and our clients’ results prove it.

PERFORMANCE DEVELOPMENT GROUP | BOOTH 5

VYOND | BOOTH 17

Performance Development Group (PDG) provides learning transformation services to Fortune 1000 companies across industries and around the globe.

We focus on improving skills and instilling behaviors that have a measurable impact on business results.

Vyond puts the power of video in the hands of everyone, allowing people of all skill levels and in all industries to create dynamic and powerful media. With features that go beyond moving text and images, you can engage your learners in a truly captivating way.

SAP LITMOS | BOOTH 34

WELEARN | BOOTH 35

At SAP Litmos, we innovate award-winning learning tech, setting the gold-standard for customer satisfaction. As an established leader in the market since 2007, we develop eLearning solutions for topperforming companies with the world’s easiest-touse LMS and a comprehensive course library.

WeLearn is a learning and workforce development company that is focused on building better humans through learning. We engage our clients across all stages of the learning and talent development lifecycle. We are all in this together, and together we learn. Visit us at www.welearnls.com

SCOPE AR | BOOTH 12

WHATFIX | BOOTH 29

Scope AR improves the way people work with technology. To harness the power of augmented reality, we developed WorkLink, a platform that transforms the way enterprises manufacture, inspect, test and train their workforce through step-by-step 3D visual guidance.

Whatfix is a digital adoption solution that disrupts application training, learning and support content by providing contextual, interactive, real-time and autonomous user guidance, driving additional adoption and productivity gains.

COMPANY DESCRIPTIONS

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SAVE THE DATE

OCTOBER 12-13, 2022

COMPANY DESCRIPTIONS

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TRAINING THE CHANGING WORKFORCE

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