TICE 2025 Program Booklet by Training Industry Magazine

THANK YOU!

We would like to thank the following companies for contributing to the success of the 2025 Training Industry Conference & Expo.

Identify, define and assign competencies to every job role in your company

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GENERAL INFORMATION

REGISTRATION DESK HOURS

Pre-Conference

Monday | June 2 | 12:00PM – 2:00PM

Tuesday | June 3 | 7:30AM – 9:30AM

Regular Hours

Tuesday | June 3 | 7:30AM – 5:30PM

Wednesday | June 4 | 7:30AM – 5:00PM

Thursday | June 5 | 7:30AM – 1:00PM

NAME BADGES

Please wear your name badge throughout the conference. Your badge is your ticket to all events, including the awards dinner, breakout sessions, networking events, exhibit hall and all meals.

LANYARDS

Green: Attendee

Gray: Exhibitors

Blue: Training Industry Staff

TICE 2025 MOBILE APP

TICE has gone mobile! Download the app at bit.ly/TICE2025 to connect with attendees and exhibitors, stay up-to-date on conference news and personalize your agenda.

LOST AND FOUND

Any lost items should be taken to the registration desk.

REFRESHMENTS

Water and coffee will be available throughout the conference in the exhibit hall. Snack breaks will take place in the exhibit hall each day.

BREAKOUT SESSION PRESENTATIONS

Most speakers opt to share copies of their presentation. You can access all available session documents at bit.ly/TICE2025SLIDES.

SHARE YOUR TICE EXPERIENCE

We encourage you to share your TICE experience and the information you receive with your network on social media using the hashtag #TICE2025.

QUESTIONS

If you have any questions during the conference, please visit the registration desk.

People Power Enterprises. We Power People.

For more than 100 years, we’ve helped companies of all sizes create a vibrant, sustainable workforce by fostering an environment that thrives on positive, productive relationships.

• Powerful People Skills

• Inspiring Presenters

• Leaders Who Build

• More Sales & Amazing Service

• Activated Organizations

Delivering solutions in 75+ countries and 29 languages

DISCOVER NETWORKING OPPORTUNITIES.

WIN PRIZES. DOWNLOAD THE TICE 2025 MOBILE APP.

Scan this code with a QR reader to easily download the app.

This in-app game experience is a great way to learn how to use the app in a short period of time and discover new networking opportunities in the process. You’ll earn points for exploring the app and earning achievements, and you can even opt in to compete on the leaderboard against other event attendees. You never know who will be right on your heels. Everyone wins by playing, but only a few earn the right to be top of the leaderboard.

Please note:

1. The game is accessible immediately and can be played at any time.

2. The leaderboard ends at 10:00AM on Thursday, June 5.

3. Everyone can play. Just download the app and start exploring.

4. We want you to engage with the app, event and other attendees — not spam people. Bad behavior can get you banned from the leaderboard.

Download the app now: bit.ly/TICE2025

SPECIAL EVENTS

TUESDAY | JUNE 3

Exhibit Happy Hour

Exhibit Hall

4:30PM - 5:30PM

Wrap up your first day of TICE at the official Exhibit Happy Hour! Join us in the exhibit hall for a relaxed and lively evening filled with great conversation and a curated selection of drinks and hors d’oeuvres. It’s the perfect chance to explore our exhibitor booths, discover innovative learning solutions and connect with fellow L&D leaders in a casual setting. We can’t wait to raise a glass with you at TICE 2025!

Training Industry Readership & Editors’ Awards Dinner

Imperial Ballroom

5:30PM - 6:30PM

You’re invited to the highly anticipated Training Industry Readership & Editors’ Awards dinner celebrating thought leaders in learning and development. Join us as the editors and leadership of Training Industry honor the top contributors to Training Industry Magazine and TrainingIndustry.com. The ceremony culminates with the presentation of our highest editorial honor: the Training Industry Editors’ Award. Your ticket for this ceremony is included in your registration.

WEDNESDAY | JUNE 4

Roundtable Discussions

Imperial Ballroom

Networking Night Out

2:30PM - 3:30PM

TICE roundtable discussions center around the latest trends and industry topics. As a participant, select a topic of interest and join a personal and thought-provoking discussion. Share your own personal challenges and experiences with your peers.

Top Golf, 4901 Topgolf Way, Durham, NC 27703

6:00PM - 9:00PM

After two days of insightful learning, we’ll be heading to Topgolf for a relaxed evening of food, drinks, friendly competition and great conversations. Whether you’re a seasoned golfer or just there for the socializing, this offsite event is the perfect way to connect with fellow attendees while unwinding after a productive day.

Your admission to the networking event is included in your TICE registration! Transportation is provided. Shuttles will leave from the Sheraton Imperial Hotel starting at 5:45 p.m. and continue running until 9:15 p.m.

THURSDAY | JUNE 5

Closing Lunch and Bright Idea Exchange

Imperial Ballroom

1:00PM - 2:00PM

Reflect on your time at TICE and share your key takeaways during our bright idea exchange luncheon. As we close out the conference, you will leave inspired to drive transformation within your learning organization. We will also announce the winners of TICE Bingo and the mobile app competition!

SCHEDULE AT A GLANCE

TUESDAY JUNE 3

8:00AM – 12:00PM

12:00PM – 1:30PM

1:00PM – 5:30PM

2:00PM – 2:30PM

Pre-Conference Courses

Crown, Royal, Auditorium

CPTM Alumni Luncheon

Empire A-D

Exhibit Hall Open

Exhibit Hall

Conference Kickoff | Ken Taylor

Opening Remarks

Imperial Ballroom

2:45PM – 4:30PM

Breakout Sessions

Empire Ballroom, Crown, Royal, Auditorium, Bull

Durham

4:30PM – 5:30PM

5:30PM – 6:30PM

6:30PM – 7:30PM

Exhibit Happy Hour

Exhibit Hall

Training Industry Readership & Editors’ Awards Dinner

Imperial Ballroom

Opening Keynote Session | Nichol Bradford Visioning the AI-Empowered Future of Work

Imperial Ballroom

WEDNESDAY JUNE 4

7:30AM

8:30AM – 9:30AM 9:30AM – 5:30PM

9:45AM – 10:45AM

Breakfast

Imperial Ballroom

Keynote Panel Discussion

The Future of Skills Development for L&D

Imperial Ballroom

Exhibit Hall Open

Exhibit Hall

How Innovative Software Training Leads to Digital Transformation Success Sponsored by Whatfix | Empire A-C

9:45AM – 10:45AM

11:00AM – 12:00PM

Dispatches From The Front-Line: What Happens When The Rubber Meets the Road Implementing Your Learning Strategy? Sponsored by WeLearn | Empire D-E

Unlock the Power of a Capability-Led L&D Strategy to Drive Employee Engagement Sponsored by Acorn | Empire A-C

11:00AM – 12:00PM

12:15PM – 1:15PM

1:30PM – 2:15PM

2:15PM – 3:45PM

2:30PM – 3:30PM

Transforming Employee Experience: Leadership, Organizational Strategy and Perception Gaps Sponsored by Dale Carnegie | Empire D-E

Lunch

Imperial Ballroom

Breakout Sessions

Empire Ballroom, Crown, Royal, Auditorium, Bull Durham

Snack / Exhibit Break

Exhibit Hall

Roundtable Discussions

Imperial Ballroom

3:45PM – 5:30PM

6:00PM – 9:00PM

Breakout Sessions

Empire Ballroom, Crown, Royal, Auditorium, Bull Durham

Networking Night Out

Topgolf

THURSDAY JUNE 5

7:30AM

Breakfast

Imperial Ballroom

8:30AM – 9:30AM

Closing Keynote Session | Dr. Michelle Rozen

Leading Sustainable Change: How L&D Can Drive Change, Boost Engagement and Deliver Results

That Stick

Imperial Ballroom

9:30AM – 1:00PM

9:45AM – 12:45PM

10:30AM – 11:00AM

1:00PM – 2:00PM

Exhibit Hall Open

Exhibit Hall

Breakout Sessions

Empire Ballroom, Crown, Royal, Auditorium, Bull Durham

Snack Break | Dr. Michelle Rozen Book Signing

Exhibit Hall

Closing Lunch & Bright Idea Exchange

Imperial Ballroom

Thank you to our printing sponsor!

Want to learn more?

Visit us next to registration at booth 15.

TUESDAY D A Y 1 June 3, 2025 TUESDAY

D A Y 1 June 3, 2025

Certified Professional In Training Management PRECONFERENCE

Training Industry’s Certified Professional in Training Management (CPTM TM ) program is the only credential focused specifically on the training manager job role. By earning your credential, you will develop core competencies needed to manage corporate training programs that align with your company’s current and future goals.

Earn your certification in as little as two months:

Step 1: After you register, you will complete ten interactive eLearning modules.

Step 2: Join the live practicum alongside other learning and development (L&D) professionals at TICE.

Step 3: Complete the two-and-a-half-hour online exam that can be accessed as soon as your practicum ends.

After passing your exam, you’ll join the CPTM alumni community with exclusive networking and continuing education opportunities, including virtual roundtable discussions, discounts on events and more.

The CPTM practicum is offered in person at TICE and virtually throughout the year. Visit trainingindustry.com/cptm to find an upcoming practicum.

Tuesday, June 3 8:00 AM – 12:00 PM

Pre-conference sessions require a separate registration.

DAN MENDEN, CPTM

Training Industry Courses Instructor

LAURA SMITH DUNAIEF, CPTM

Training Industry Courses Instructor

Saturday, May 31 9:00AM – 5:00

Sunday, June 1 9:00AM – 5:00 PM

Monday, June 2 9:00AM – 5:00 PM

CHRISTOPHER MASSARO, CPTM

Training Industry

Courses Instructor

Royal B

Monday, June 2

1:00 PM – 5:00 PM

Royal B

Tuesday, June 3

8:00AM – 12:00 PM

Competency Modeling Certificate

In Training Industry’s Competency Modeling Certificate program, you will learn a step-by-step process for developing custom competency models for your organization, including identifying key competencies, writing competency definitions and gaining agreement and buy-in among stakeholders. You’ll also gain strategies to validly assess employees’ current competency levels and identify the gaps you need to target.

After earning this certificate, you will be able to:

• Utilize multiple sources of information to determine the key competencies associated with a given role or function.

• Create customized competency definitions and behavioral indicators for your organization.

• Refine, validate, and maintain your competency models over time to ensure accuracy and relevance.

• Assess employees against your competency model to identify strategic competency gaps on the individual and team level.

• Gain buy-in for your competency models and effectively partner with stakeholders in development and implementation.

This course is offered in person at TICE and virtually throughout the year. Visit trainingindustry.com/courses to find an upcoming session.

Training Needs Assessment Certificate

In the Training Needs Assessment Certificate, you will be introduced to four different types of needs assessment, gaining an understanding of when each type is appropriate based on the questions you are trying to answer. You will also review several data sources and data gathering strategies to build up your toolbelt and ensure that you have all the right information to make the right recommendations to your stakeholders. Finally, you will learn how to anticipate pushback and gain buy-in from skeptical stakeholders.

After earning this certificate, you will be able to:

• Recognize and communicate the importance of needs assessment in the L&D function.

• Identify four lenses of needs assessment and when to utilize each.

• Construct a data strategy to match the needs assessment lens.

• Organize and make sense of the data that you gather during a needs assessment.

• Effectively anticipate areas of pushback and communicate your findings to stakeholders.

This course is offered in person at TICE and virtually throughout the year. Visit trainingindustry.com/courses to find an upcoming session.

Pre-conference sessions require a separate registration.

DR. KRISTAL WALKER, CPTM

Training Industry Courses Instructor

Royal A

Royal A Monday, June 2 1:00 PM – 5:00 PM Tuesday, June 3 8:00AM – 12:00 PM

VINCE EUGENIO, PHD

PCC WPCC CCMC

Training Industry Courses Instructor

Crown Tuesday, June 3

8:00 AM – 12:00 PM

Strategic Planning Workshop

The Strategic Planning Workshop equips you with the processes, tools and templates you need to successfully create, implement and maintain a strategic plan. By emphasizing the strategic competencies defined in Training Industry’s Training Manager Competency Model™, this course will prepare you for your role in ensuring you are positioned for success with a strategically aligned L&D plan.

In this workshop, you will learn how to:

• Establish a common language with which to understand strategic planning as it relates to your learning organization.

• Conduct an environmental and gap analysis.

• Develop a basic strategic plan, action plan and scorecard.

• Communicate about the value and steps of your plan.

• Conduct a planning conversation with your team and key stakeholders, using the provided concepts, tools and frameworks.

This course is offered in person at TICE and virtually throughout the year. Visit trainingindustry.com/courses to find an upcoming session.

KEYNOTE

Conference Kickoff and Opening Remarks: The State of Corporate Training

Ken Taylor CEO Training Industry

Join us as we officially kick off TICE with opening remarks from Training Industry’s CEO, Ken Taylor. In this opening session, we’ll set the stage for the days ahead with a highlevel look at the corporate training market — exploring the key trends shaping the industry today and what they mean for learning leaders. From emerging technologies and shifting workforce expectations to new approaches in leadership development and skills transparency, this market overview will provide essential context for navigating today’s challenges. You’ll gain insights into how learning and development (L&D) can foster growth, resilience and adaptability by taking a human-centered approach that equips the workforce to thrive in a fastchanging world.

TUESDAY | JUNE 3

Driving Grassroots Culture Change With Training

Laura Smith Dunaief, CPTM CareerCraft

When striving to support culture change initiatives, conventional wisdom says to start at the top by training leaders on how to manage change. What if there’s another way? Here, we will explore the value of leveraging formal and informal learning experiences that drive grassroots culture change. This highly interactive session with Laura Smith Dunaief, CPTM, founder and chief learning officer of CareerCraft, will share techniques for driving grassroots culture change and how they can be employed in a variety of culture change initiatives and organization types.

Empire A-B 2:45PM – 3:30PM

Empowering Performance Through People-Centered Strategies

Smarter Onboarding, Seamless Support: AI-Powered Training That Meets Employees in the Flow of Work

Nicole Kastner Learning Pool

As digital transformation surges ahead, one obstacle still stands in the way: user adoption. In this session, Nicole Kastner, director of digital adoption platform (DAP) sales at Learning Pool, will explore how AIpowered tools can deliver real-time, in-app training that meets employees where they are — improving onboarding, reducing support costs and driving performance from day one. You’ll learn practical strategies to accelerate adoption, cut training costs and scale learning across global teams.

Powering Up Your Leadership Training With Experiential Learning

Matthias Paretsky VPS

Stuart Edamura VPS

Today’s leaders face complex challenges that demand adaptability, critical thinking, and self-awareness— skills best developed through immersive learning. In this session, Stuart Edamura, senior manager, and Matthias Paretsky, program manager at VPS, explore three types of leadership simulations—skill, capability, and role-focused—sharing real-world examples, best practices, and tips for tailoring and evolving your development programs.

2:45PM – 3:30PM 2:45PM – 3:30PM

Empire C

Shaping the Future of L&D with AI

Empire D

Redefining Leadership Development

Supercharged: Amping Up

L&D With Project Management Power Skills

Robert Johnson, CPTM

Thermo Fisher Scientific. Inc.

Amping up L&D with project management power skills can empower learning leaders to deliver dynamic learning experiences successfully. Join us in this presentation, as Robert Johnson, CPTM, senior manager of project management (PM) training at Thermo Fisher Scientific. Inc., introduces core power skills for effective project management, such as strategic thinking, collaborative leadership, communication and problem-solving, so you can enhance program effectiveness and navigate complex challenges in your organization.

Red Herrings: When is Training NOT the Answer?

Becky Adams McAdams

Emily Giglio McAdams

Doesn’t it seem like training is the proposed solution for every performance issue? Training professionals know that more often than not, training will NOT fix an underlying problem. Yet, getting stakeholders to recognize this can be a challenge. In this session, Becky Adams, business innovation manager at McAdams, and Emily Giglio, training specialist at McAdams, will uncover three common causes of performance issues: people, process and training, using a “root cause analysis,” conversations that engage other stakeholders in crafting comprehensive solutions to operational challenges.

Empire E 2:45PM – 3:30PM

Advancing Your Career in L&D

Crown 2:45PM – 3:30PM

Aligning Learning with Business Goals

Accessibility in Training

Jane Gredvig, EdD

Jack Henry

In an era where digital learning is paramount, ensuring accessibility is essential for creating inclusive and effective training programs. It is also a legal requirement. This session with Jane Gredvig, senior instructional design specialist at Jack Henry, will review the Web Content Accessibility Guidelines (WCAG), offering practical insights on how they apply to your digital assets. Whether you are an instructional designer, content developer or live online trainer, this session will equip you with the knowledge and tools to make your training accessible to all learners.

From Concept to Cohort: Designing and Launching an Emerging Leaders Program

Dr. Jenny Schultz, Ph.D.

Delta Defense

Developing future leaders requires more than good intentions; it demands a deliberate process aligning talent development with organizational objectives. Join us in this session with Jenny Schultz, Ph.D., manager of L&D leadership at Delta Defense, to explore three essential steps for building an effective Emerging Leaders Program. Dr. Schultz will offer a practical roadmap for organizations seeking to develop internal leadership pipelines. You will return to your organization with the keys to implement these strategies, measure success and build leadership capacity to support retention and reduces hiring costs.

Royal 2:45PM – 3:30PM

Crafting Meaningful Learning Experiences

Auditorium 2:45PM – 3:30PM

Developing Talent Across the Organization

Motivation Through Gamification: Case Studies and Best Practices

Artrell Williams, CPTM

Mukeva Learning Partners

Unlock the power of gamification to drive motivation and enhance learning outcomes in your training programs. This session delves into real-world case studies across various industries, showcasing successful gamification strategies and the keys that made it work. In this session, Artrell Williams, CPTM, manager of learning and development at Sumitomo Rubber USA, will use case studies to identify key best practices to gamifying learning, and the psychological foundations of gamification, focusing on concepts like personas, narratives and game mechanics.

When Change Hits Performance Shifts – Key Skills for Leading Today’s Workforce

Suzie Bishop

The Center for Leadership Studies

Constant change is ranked as one of the top workforce challenges for leaders today. In this interactive session, Suzie Bishop, vice president of product development at The Center for Leadership Studies, will share practical strategies to help leaders build influence skills, foster team alignment and create a culture that embraces change. You’ll walk away with insights on navigating workforce shifts, boosting engagement and driving ownership through change.

Empire A-B Empire C 3:45PM – 4:30PM 3:45PM – 4:30PM

You’re Going to Break Your LMS if You Keep Doing That

John Peebles

Administrate

Your learning management system (LMS) can’t do it all, even if we think it can. In this session, John Peebles, CEO of Administrate, will explore the limits of LMS platforms and why relying on them as one-size-fits-all solutions can strain your team and budget. You’ll learn how training management systems can fill the gaps — streamlining planning, scheduling and communication to take the pressure off your LMS.

Training Templates –Simplifying Documentation

Dorinda Eller-Palmer

Everest Insurance

Jeannie Szombathy

Everest Insurance

Writing step-by-step documentation doesn’t have to be stressful. In this interactive session, Jeannie Szombathy, vice president, and Dorinda Eller-Palmer, instructional designer at Everest Insurance, will share a customizable template and practical tips for creating clear, consistent training materials. Learn how to streamline documentation, align with your brand, and build standards that help your team write in a single, confident voice.

3:45PM – 4:30PM 3:45PM – 4:30PM

Empire D Empire E

Beyond the Data: Making Training Evaluation and Continuous Improvement Actually Work

Dr. Tom Whelan

Training Industry, Inc.

Most training professionals understand the importance of evaluation — but turning data into meaningful improvement is another story. In this session, Dr. Tom Whelan of Training Industry will introduce the 5-4-3 model for learning evaluation, based on ISO 30437, and show how to combine frameworks to better assess training outcomes. You’ll gain practical strategies to align evaluation with continuous improvement and drive greater impact from your learning initiatives.

ChatGPT and Me: Leveraging LLMs to Level up L&D

Erin Goldman, CPTM ZipRecruiter

With step-by-step guidance, use cases and actionable tips, Erin Goldman, CPTM, manager of people development at ZipRecruiter, will empower L&D professionals to harness artificial intelligence (AI) in ways that save time, elevate engagement and drive measurable results. Join us to unlock the potential of your friend, ChatGPT as a vital component of your L&D toolkit and take your organization’s learning initiatives to the next level.

Royal Crown 3:45PM – 4:30PM 3:45PM – 4:30PM

Measuring and Proving L&D Impact

Shaping the Future of L&D with AI

Not a Separate Track: The Case for Embedding Inclusive

Leadership Principles Into Leadership Development

Nate Kaufman Carollo Engineers

Amy Kesling Step Up: Equity Matters

Inclusion and belonging are vital to workplace culture, yet discussions can feel divided. In this session, Nate Kaufman, learning and development lead at Carollo Engineers, and Amy Kesling, co-founder of Step Up: Equity Matters, share how they embedded inclusion across leadership programs at a 1,400+ employee company. Learn practical strategies to integrate inclusion into existing training content in ways that feel relevant, sustainable, and aligned with business goals.

Product Demo: Think ChatGPT, But for Video Training — Powered by NextGen AI

RS Raghavan Animaker, Inc.

This session shares insights from more than 1 million AI-powered training videos — and what they reveal about the future of learning. Discover how tools like Animaker are transforming training content into fast, engaging, and visually dynamic experiences that boost retention. You’ll get live demos, actionable techniques, and exclusive AI reports to help you create smarter, more impactful learning at scale.

Bull Durham Auditorium 3:45PM – 4:30PM 3:45PM – 4:30PM

Redefining Leadership Development

Product Demo

EXHIBIT

HAPPY HOUR

Wrap up your first day of TICE at the official Exhibit Happy Hour! Join us in the exhibit hall for a relaxed and lively evening filled with great conversation, live music and a curated selection of drinks and hors d’oeuvres. It’s the perfect chance to explore our exhibitor booths, discover innovative learning solutions and connect with fellow L&D leaders in a casual setting. We can’t wait to raise a glass with you at TICE 2025!

TRAINING INDUSTRY

READERSHIP & EDITORS’ AWARDS DINNER

Join us as Training Industry’s editors and leaders honor the top contributors to Training Industry Magazine and TrainingIndustry.com.

Your ticket to the Training Industry Readership & Editors’ Awards Dinner is included with your TICE registration, but RSVP is required to attend this special event.

2025 NOMINEES

Ajay M. Pangarkar and Teresa Kirkwood CentralKnowledge.com

Allison Sadler, Ph.D. USAA

Andre Bechtold SAP

Andrew Joly GP Strategies

Dr. Jill Stefaniak Litmos

Garima Gupta Artha Learning

Jenessa Jacobs, CPTM L&D Expert

Joe Padin CompTIA

Jose (JC) Gonzalez and Dr. Yogini Joglekar Edstutia

Joseph Atkinson L&D Expert

Michael Quinstein Welocalize

Michelle Westfort InStride

Neha Trivedi, MA, CPTM Alight Solutions

Parker Donnafield, CPTM L&D Expert

Paul Leone, Ph.D. Consultant and Training Industry Courses Instructor

Robert Johnson, CPTM, PMP Thermo Fisher Scientific

Theodore Klein Boston Strategy Group

Tony Martignetti Leadership Advisor, Coach and Author

Wendy Brenes Robert Half

Wendy Hanson, M.Ed., CPPC New Level Work

KEYNOTE

Visioning the AI-Empowered Future of Work

Nichol Bradford

Executive-in-Residence for AI + HI, SHRM

Futurist, Founder and Chairman,

Transformative Tech Lab

Work is where humanity will iterate the best collaborative applications of generative AI. Futurist Nichol Bradford, SHRM’s EIR for Human and AI Enablement, shares insights from pioneering the future of work. Learn how responsible AI implementation focused on empowering human talent and potential builds better workplaces, fueling an enlightened society. Discover how workforce experiments with augmenting people via generative AI systems to enhance skills, capacities and well-being result in solutions that benefit lives more broadly. Gain firsthand case studies of organizational transformations that pilot AI ethically to unlock human ingenuity and promise. Attendees will leave with an actionable understanding of the ingredients and implications for supercharging society by elevating humanity through innovations in the world of work.

Key takeaways from the session include:

• First-hand case studies of organizational transformations that pilot AI ethically to unlock human ingenuity.

• How responsible AI implementation focused on empowering human talent and potential builds better workplaces.

• The ingredients and implications for supercharging society by elevating humanity through innovations.

S top by the Training In d u stry Courses b o ot h to find ou t h ow the Certified P ro fe ssional in Training M a n a g e m e n t (C P TM™) p ro g ram can help you ad van ce your l e arnin g a n d d evelopment ( L& D) ca re e r. Plus, e n ter to win a f re e regi st ratio n to the CPT M p ro g ram !

June 4, 2025

KEYNOTE

The Future of Skills Development for L&D

As job roles and workplace demands evolve, learning leaders face the critical challenge of equipping employees with the skills needed to thrive in a dynamic environment. This TICE keynote panel discussion will explore how learning and development (L&D) teams can anticipate emerging skills requirements, design impactful learning initiatives and embrace advancements like artificial intelligence (AI) and automation while fostering workforce adaptability and resilience. Attendees will gain insights into strategies for creating a forward-thinking L&D approach that empowers their organizations to stay competitive and innovative.

What you will learn:

• Strategies for identifying and anticipating future skills needs across the workforce.

• Best practices for integrating new technologies like AI and automation into learning initiatives while maintaining a human-centric approach.

• Practical ways to foster adaptability and resilience through continuous learning programs.

Panelists:

1. Dr. Amy DuVernet, Ph.D., CPTM, Vice President of Learning Products Training Industry, Inc. (Moderator)

2. Aaron Jones, CPTM, CTC, Director of Onboarding and Training Live Nation

3. Dr. Christi Hooks, Ed.D., MSML, SHRM-SCP, Director of Learning and Leadership Development Weatherby Healthcare

4. DavidLee Richardson, CPTM, Head of Organizational Leadership Development Harris & Harris

5. Megan Dillon, Director of Learning and Development Q-Centrix

8:30 AM –9:30 AM

Dharshan Chandran Whatfix

FEATURED SESSIONS

How Innovative Software Training Leads to Digital Transformation Success

Digital transformation often comes with a steep learning curve. To succeed, your learners need just-in-time training and support — but with tight budgets and increasing demands on your time, it’s not easy to know where to start.

Join this session to learn about new advancements in digital adoption platforms (DAPs) and hear how Whatfix’s DAP helped MiTek improve application proficiency and drive user adoption during a complex implementation. You’ll also have the opportunity to chat with Johnathan Cook, business system analyst of applications and digital enablement at MiTek, as he shares insights from their journey to proficiency.

This interactive session will provide easy-to-understand insights on:

• How to overcome common L&D challenges and roadblocks in digital transformation.

• How to drive scalable user adoption and boost application proficiency.

• How leveraging a DAP can deliver real-time support and learning in the moment.

Johnathan Cook MiTek

Smarter Learning, Exceptional Performance

Drive exceptional results with data-driven workplace learning technologies that empower your teams to perform at their best.

Dr. Keith Keating

Jonathan Sprague, CPTM American Academy of Implant Dentistry

Jennifer Myers, MBA, SHRM-CP, CSM Center for Internet Security

FEATURED SESSIONS

Dispatches From The Front-Line: What Happens When The Rubber Meets the Road

Implementing Your Learning Strategy?

Your strategy looks great on paper, but what happens when it collides with the realities of implementation? In this interactive panel discussion, learning leaders from diverse organizations share candid insights, hard-won lessons and tips for overcoming challenges when bringing strategies to life.

During this session, Dr. Keith Keating, chief learning and development officer, BDO Canada and author, will guide a dynamic discussion with seasoned learning leaders. They’ll share stories of strategy execution, lessons learned and what they wish they’d known at the outset. This interactive session will provide easy-to-understand insights on what it takes to turn a well-crafted strategy into meaningful outcomes in the real world.

Drawing from the experiences of seasoned learning leaders, here are four actionable takeaways for executing your strategy successfully:

1. Adapt and iterate to meet real-world challenges.

2. Engage stakeholders beyond initial buy-in.

3. Prioritize change management and team empowerment.

4. Focus on outcomes, not just deliverables.

Karen Ganitsky, CPTM 3M

Loren Sanders, CPTM Roxlo

Ready to purchase the EQ-i 2.0®? Visit our storefront:

Ready to purchase the EQ-i 2.0®?

Visit our storefront:

Keith Metcalfe Acorn PLMS

FEATURED SESSIONS

Unlock the Power of a Capability-Led L&D Strategy to Drive Employee Engagement

Looking to elevate your learning and development (L&D) strategy? Join Keith Metcalfe from Acorn PLMS for an interactive session on how a capability-driven approach can transform the way you develop, retain, and empower your workforce.

A capability-led L&D strategy integrates the critical skills and behaviors employees need to succeed—seamlessly connecting learning with career growth, performance, and business impact. By aligning L&D with the broader HR ecosystem, organizations can create more meaningful development pathways, boost engagement, and drive measurable performance improvements.

Keith will break down how capabilities can link HR and L&D functions— bridging recruitment, performance management, workforce planning, and compensation—to create a more strategic and cohesive approach to talent development.

What we’ll cover:

• Live demonstration: Build a capability framework in real-time—and see how it works in practice! (Skeptical? Come see for yourself!)

• The critical data and insights leaders need to shape employee career paths.

• The business-wide benefits of a capability-led approach—for employees, managers, and leadership.

• How to integrate a capability layer into your LMS to make learning more purposeful and impactful.

If you’re after actionable, easy-to-implement strategies that drive both employee engagement and business success, this is a session you won’t want to miss.

YOUR EXCLUSIVE INVITE TO THE STRATEGY SUMMIT

As a TICE attendee, you can save $600 on your Strategy Summit registration.

Limited-time offer. Must register by June 30, 2025 to receive discount. Discount valid for standard registration only. Space is limited. The perfect time to plan your 2026 learning strategy.

Join 200+ learning leaders for a hands on action—oriented experience designed to help you align learning with business impact – just in time for next year’s planning cycle.

Neville De Lucia Dale Carnegie

FEATURED SESSIONS

Transforming Employee Experience: Leadership, Organizational Strategy and Perception Gaps

Are you sure your employees are really bought in? Dale Carnegie’s global research has found that there are perception gaps in how employees view their organization and their managers. Organizations and leaders might think they are doing a great job, but when you dig in, employees tell a different story. When the gaps are wide enough, it’s more likely that employees will leave and less likely that everyone will hit their goals.

In this session, Josh Bledsoe, director of Americas Regional Growth Team at Dale Carnegie, and Neville De Lucia, managing partner at Dale Carnegie of Central and Easter North Carolina, will uncover the exact activities, skills and attitudes that are needed to create high-performance at all levels of an organization. Your hosts will teach you the keys to reduce turnover, drive engagement and build a culture that supports high-performing teams. You can get equipped with strategic perspectives that are based on global research findings, and start asking the right questions to see where your organization can improve. Join an interactive session, get engaged and leave with practical ways to make an impact today!

This session will help you:

• Understand common areas where organizational misalignment occurs and what to do about it.

• Bring focus and clarity to the skills and attitudes that are important to inspire change agents, improve culture and achieve organizational goals.

• Learn methods for activating employees to drive positive attitude, elevating behavior and high performance increases.

EMPOWERING PERFORMANCE THROUGH

PEOPLE-CENTERED STRATEGIES

L&D plays a key role in shaping workplace culture and employee success — but what does that look like in practice? Join this roundtable to explore strategies like coaching, adaptive learning, and performance support that help employees grow and perform at their best. Share what’s driving results in your organization and hear how others are keeping learning people-focused and impactful.

MAXIMIZING IMPACT WITH LIMITED RESOURCES

When resources are tight, creativity is key. In this roundtable, explore ways to do more with less —from leveraging AI and automation to smarter content curation and prioritization. Share your resource-saving strategies, hear how others are tackling constraints and leave with new ideas to take back to your team.

MEASURING AND PROVING L&D IMPACT

You know that training makes a difference, now how do you prove it? In this roundtable, discuss the challenges of tracking impact, connecting learning to business goals, and making data actionable. Share measurement strategies, explore new approaches to demonstrating ROI, and gain insights on how to strengthen your case for the value of L&D.

REDEFINING LEADERSHIP DEVELOPMENT

What does leadership development look like in today’s workplace? In this roundtable, discuss what’s working (and what’s not) in preparing leaders for modern challenges. From experiential learning to adapting programs for hybrid teams, share ideas, lessons learned and innovative approaches to building strong leaders at all levels.

SHAPING THE FUTURE OF L&D WITH AI

AI is rapidly transforming how we design, deliver and measure learning experiences. In this roundtable, explore how AI can enhance learning strategies, personalize learning experiences at scale and improve decision-making in L&D. Share insights on how to integrate AI in a meaningful way while addressing challenges such as data privacy and maintaining the human element in learning.

BREAKOUT SESSIONS BREAKOUT SESSIONS

WEDNESDAY | JUNE 4

Designing for Impact: Transforming Learning Into Performance

Dan Menden, CPTM Mensch Performance

Innovation in training often focuses on delivery—but real impact comes from innovative design. In this hands-on session, Dan Menden, CPTM, managing director of Mensch Performance, will share how to apply principles of deliberate practice and the science of learning to build expert performance. Through small-group work, discussion, and practical tools, you’ll leave with research-backed strategies and actionable ideas to elevate your instructional design.

Empire A-B 1:30PM – 2:15PM

Empowering Performance Through People-Centered Strategies

2025’s Most Overlooked

Upskilling Strategy: Language Learning

Lauren Sterwerf Babbel for Business

In the race to future-proof your workforce, language learning is an often overlooked but highly impactful upskilling strategy. In this interactive session, Lauren Sterwerf, head of customer and learner success at Babbel for Business, will reveal how strategic language training can boost engagement, safety and performance — and why most language programs fall short. You’ll leave with practical insights to close costly language gaps and strengthen your overall L&D strategy.

Competence, Connection and the Multiple Intelligences Leaders Need for Future Readiness

Leah Clark GP Strategies

Patrich Calhoun GP Strategies

Stepping into a leadership role today demands more than ambition — it requires strategic competence, emotional intelligence and the ability to build meaningful connections. In this session, Leah Clark and Patrich Calhoun of GP Strategies will explore the multiple intelligences leaders need to stay effective and relevant in a rapidly changing world. You’ll walk away with practical strategies for developing future-ready leadership skills without overwhelming your schedule.

1:30PM – 2:15PM 1:30PM – 2:15PM

Empire C

Developing Talent Across the Organization

Empire D

Redefining Leadership Development

What’s in a Training Manager?

Developing the Training Manager Competency Model

Dr. Amy DuVernet, CPTM Training Industry, Inc.

Alyssa Kaszycki Training Industry, Inc.

Training managers often create competency models for others — but rarely have one to guide their own development. In this session, Dr. Amy DuVernet, CPTM, and Alyssa Kaszycki of Training Industry, Inc. will introduce a research-backed Training Manager Competency Model that defines seven core responsibilities and offers a practical framework for professional growth. You’ll discover how to use it to build targeted learning plans and advance your career in training leadership.

Developing for Neurodivergent Learners

Benefits ALL

Valerie Marsh, CPTM Jushi

Neurodivergence is gaining awareness in education, but corporate training still lags behind. In this session, Valerie Marsh, CPTM, director of L&D at Jushi, will explore common types of neurodiversity and how they impact learning in a corporate training environment. Learn how to shift your design to better support neurodivergent learners, see real examples, and work in groups to redesign your own training content for broader accessibility and impact.

Empire E 1:30PM – 2:15PM

Advancing Your Career in L&D

Crown 1:30PM – 2:15PM

Crafting Meaningful Learning Experiences

Transforming Leadership Development With Simulations and AI

Bjorn Billhardt

Abilitie

Artificial intelligence has the power to transform leadership development through deliberate practice. In this session, Bjorn Billhardt, CEO of Abilitie, will demonstrate how AI-powered simulations and personalized feedback can sharpen leadership skills. Explore how organizations use experiential learning to build critical thinking, communication and decision-making. You’ll also dive into a case study and discover how AI can enhance manager training and drive sustainable growth.

Are You Supporting Your SMEs or Are Your SMEs

Supporting You?

Lisa Dood

Merck

Dr. Deb Dumphy

Merck

In this engaging and insightful session, Merck’s learning experience designer, Lisa Dood, and learning creation lead, Dr. Deb Dumphy, will delve into the historically overlooked yet critical role of subject matter experts (SMEs) when designing, developing and implementing training for global learning and development (GL&D) initiatives. With a compelling case study, they will uncover the challenges SMEs face to clarify their role in the training process, and so you can effectively integrate their expertise into GL&D.

Royal 1:30PM – 2:15PM

Redefining Leadership Development

Auditorium 1:30PM – 2:15PM

Creating Sustainable Content Strategies

KICK-START YOUR L&D CAREER GROWTH

Visit the Training Industry Courses booth to learn about our catalog of certifications, certificates and workshops that will support your unique career goals.

Product Demo: Solving the Virtual Training Paradox:

Research and Technology to Keep Learners Engaged

Matthew Dennis Class

Virtual instructor-led training is widely used — but often falls short on engagement. In this session, Matthew Dennis, senior account executive at Class, will share insights from a new 2025 study of 650+ L&D professionals, revealing what’s working (and what’s not) in virtual training today. You’ll also see a live demo of Class, the virtual classroom built for L&D, featuring tools like engagement analytics, enhanced breakout rooms, and seamless LMS integration to boost training impact.

What’s in your Leadership Development Wallet?

Megan Bell FastMed

Candace Clark FastMed

Danielle McGann FastMed

Training budgets may not be growing, but the need to stretch them is. Within that budget stretching, contributors are promoted to leadership roles without any training, making the desired savings counterproductive as new leaders are not adequately prepared. Your hosts from FastMed will tap into their combined 20 years of training experience in different size companies to kickstart crowdsourcing suggestions so that you can gain a vetted list of techniques, resources and tips to fill their leadership development wallet.

Bull Durham 1:30PM – 2:15PM

Product Demo

Empire A-B 3:45PM – 4:30PM

Redefining Leadership Development

BRIGHT Training, Real

Results: Give Your Front-Line

What They Actually Need

Kat Claypool

Wisetail

Front-line workers are the face of your brand, but outdated, one-sizefits-all training often leaves them disengaged and unprepared. In this session, Kat Claypool, director of sales at Wisetail, will introduce the BRIGHT framework — a learnercentered approach that replaces information overload with focused, bite-sized training that drives real performance. You’ll walk away with practical tactics to build relevant, just-in-time learning that your team will actually use.

L&D Today: The Importance of Culture and AI for Building Impactful Global Learning

Michael Coates

RWS

As global learning initiatives grow, success depends on more than just translation — it requires cultural alignment and smart use of AI. In this session, Michael Coates of RWS and a panel of experts will explore how culture and technology together drive comprehension, retention and inclusivity in global learning. You’ll gain real-world insights and practical strategies for building more impactful, scalable learning experiences.

Empire C 3:45PM – 4:30PM

Crafting Meaningful Learning Experiences

Empire D 3:45PM – 4:30PM

Crafting Meaningful Learning Experiences

Cracking

the

Code: Crafting Assessment Questions That Really Work

Loren Sanders, CPTM Roxlo

Jonathan Sprague, CPTM American Academy of Implant Dentistry

Did you ever wonder why some assessment questions leave learners scratching their heads; or worse, bored? In this hands-on session, your hosts, Loren Sanders, CPTM, director of coaching, learning and development at Roxlo, and Jonathan Sprague, director of education and credentialing at American Academy of Implant Dentistry, will demystify the art of writing assessments that truly assess learning. They’ll break down common mistakes, explore the science behind clear and effective questions, and give you tools to create assessments that drive results and inspire learners.

Talent Mapping and Development Planning for Small and Medium Businesses

Andrew Schuster, CPTM Farm Credit Illinois

Succession planning is a vital tool for any organization, but it’s often seen as a time-consuming, check-the-box activity. And the demands of daily work can make traditional succession planning overwhelming, especially for small and medium (SMB) organizations with fewer than 500 employees. Many SMBs don’t have the time or resources to fully engage in a lengthy succession planning process. That’s where this talent mapping workshop comes in. Join this session with Andrew Schuster, CPTM, vice president of organizational development at Farm Credit Illinois, to learn how to design and implement a practical, efficient talent map process.

Empire E 3:45PM – 4:30PM

Measuring and Proving L&D Impact

Royal 3:45PM – 4:30PM

Developing Talent Across the Organization

Winning Over the C-Suite:

L&D Strategies for Lasting Impact

Hope Knowles, CPTM Priority

In a world where budget cuts often target learning and development (L&D), imagine a future where your department is secure and empowered to focus on high-impact training initiatives. In this session, Hope Knowles, CPTM, director of L&D at Priority, will share how to build lasting executive partnerships by aligning training to business goals and communicating L&D’s measurable impact. You’ll leave with tools to secure resources, gain leadership buy-in and drive sustainable organizational growth.

Product Demo: From Content to Impact — Learning at the Speed of You

John Findlay LemonadeLXP

It started with a pill — a bite-sized learning game — and grew into a onestop shop for employee and customer training. In this session, John Findlay, CEO and co-founder of LemonadeLXP, will show how the platform simplifies content creation, streamlines learning, and empowers users with confidence. You’ll see how Lemonade helps teams ditch outdated training and deliver scalable, on-the-job support — fast.

3:45PM – 4:30PM

Auditorium

Aligning Learning with Business Goals

Bull Durham 3:45PM – 4:30PM

Product Demo

Empowering Talent and Driving Impact Through Mentorship

Anita Mihelic, CPTM ConstructConnect

Developing and retaining top talent is key to organizational success — and mentorship can be a powerful, lowcost way to achieve it. In this session, Anita Mihelic, director of learning and development at ConstructConnect, will share how she built a mentorship program from the ground up. Learn how to identify strong mentors and mentees, provide tools for successful partnerships, and support participants through a program that builds skills, boosts engagement and delivers measurable results.

Mastering the Art of Negotiation: A Guide for L&D Professionals

Evan Carroll Shapiro Negotiations Institute

Negotiation isn’t just for sales teams — it’s a critical skill for L&D professionals managing priorities, stakeholders and cross-functional collaboration. In this interactive session, you’ll learn a practical, research-backed approach used by Fortune 500 companies to prepare strategically, build trust and guide conversations toward win-win outcomes. Walk away with tools you can use immediately to influence, advocate and lead with greater confidence.

4:45PM – 5:30PM 4:45PM – 5:30PM

Empire A-B

Developing Talent Across the Organization

Empire C

Advancing Your Career in L&D

Inspirational Leadership

Leveraging Emotional Intelligence Competencies

Laura Virgilio

I Am Branching Out, Inc.

Emotional intelligece (EI) is a proven driver of strong relationships, resilience and leadership success. In this session, Laura Virgilio, CEO and founder of I AM Branching Out, Inc., will explore the four key EI competencies — authenticity, coaching, insight and innovation — and how they directly impact leadership effectiveness. You’ll learn practical strategies to measure, develop and apply emotional intelligence skills to strengthen coaching, leadership development and business outcomes.

Your Skills Transfer: Navigating Career Transitions in Learning and Development Across Industries

Jenessa Jacobs, CPTM Aspen Sales

Ready to take your L&D career in a new direction? In this session, Jenessa Jacobs, vice president of development and growth strategy at Aspen Sales, will help you uncover and communicate your most transferable skills. Whether you’re eyeing roles in health care, manufacturing, tech or beyond, you’ll learn how to map your abilities, reframe your experience and confidently navigate industry shifts. Leave with a structured approach to career transitions — and the tools to make your next move count.

Empire D 4:45PM – 5:30PM

Redefining Leadership Development

Empire E 4:45PM – 5:30PM

Advancing Your Career in L&D

Beyond Creation: Mastering the Lifecycle of Training Content for Lasting Impact

Deavalion Combs Truist

Jason Jacques Truist

Creating effective training content is just the beginning; maintaining its relevance and accuracy is the real challenge. Join this engaging session to discover essential strategies for managing the lifecycle of your training materials. From Truist, Deavalion Combs, learning content manager, and Jason Jacques, learning content administrator, will explore key insights like how to set foundational guidelines from the beginning of content creation, identify key metrics to measure training effectiveness and develop strategies that engage stakeholders.

Transforming Training Intake With AI: An ROI-Driven Approach

Josh Penzell, MFA, MBA Imagination Applied

AI is transforming how organizations manage training intake and measure ROI. Join Josh Penzell, co-founder and CEO of Imagination Applied, to explore AI tools that streamline workflows, prioritize requests, and improve program impact. You’ll learn to automate intake, use predictive analytics to align training with business goals, and calculate realtime ROI to optimize efficiency and personalize solutions. Leave with actionable strategies to improve intake methods and demonstrate measurable impact.

Crown Royal 4:45PM – 5:30PM 4:45PM – 5:30PM

Creating Sustainable Content Strategies

Shaping the Future of L&D with AI

Brain Friendly Learning

Ed Cunliff

University of Central Oklahoma

The term “neuroscience” is popping up almost everywhere these days: what’s all the fuss about and what does it offer professional in talent development? In this session, Ed Cunliff, professor of talent development and workplace learning at the University of Central Oklahoma, will explore how evidence-informed neuroscience can help trainers create learning environments where people feel safe, focused and ready to learn. From busting common neuromyths to exploring how the brain processes memory and emotions, you’ll walk away with practical strategies to make your training more brain-friendly — and more effective.

Auditorium 4:45PM – 5:30PM

Empowering Performance Through People-Centered Strategies

NETWORKING NIGHT OUT

After two days of insightful learning, we’ll be heading to Topgolf for a relaxed evening of food, drinks, friendly competition and great conversations. Whether you’re a seasoned golfer or just there for the socializing, this off-site event is the perfect way to connect with fellow attendees while unwinding after a productive day.

Your admission to the networking event is included in your TICE registration! Please wear your name badge, this is your ticket to the event.

Transportation is provided. Shuttles will leave from the Sheraton Imperial Hotel starting at 5:45 p.m. and continue running until 9:15 p.m.

Topgolf

June 5, 2025

KEYNOTE

Leading Sustainable Change: How L&D Can

Drive Change, Boost Engagement and Deliver Results

That Stick

Dr. Michelle Rozen CEO

The Change Doctor International

Change is inevitable; however, the ability to lead sustainable change is a lasting and invaluable skill. But what separates the few who can lead change successfully from the many who struggle to make it stick?

In this energizing and research-driven session, Dr. Michelle Rozen draws from her bestselling book, “The 6% Club,” and years of experience coaching top organizations to reveal the mindsets, behaviors and frameworks that fuel lasting change. You’ll gain insights into the science of goal follow-through, explore what makes change sustainable and learn how to motivate your team through disruption with clarity and confidence.

You’ll walk away with:

• A proven framework for leading sustainable change at every level of the organization.

• Tools to strengthen focus, motivation and resilience during times of transition.

• Science-backed strategies to engage your team, overcome resistance and deliver results that stick.

• A look into the behaviors that differentiate the top 6% of change leaders — and how you can join them.

BREAKOUT SESSIONS BREAKOUT SESSIONS

THURSDAY | JUNE 5

From Theory to Action: Experiential Learning for Senior Leaders

Heather Balcerek, CPTM Maximus

Helping people translate what they learn in the classroom from theory to action is challenging. This challenge gets more complex the higher you go in the organization. Join Heather Balcerek, CPTM, senior manager of corporate L&D at Maximus, as she shares additional insights on how they have implemented learning in action with a recent executive development program cohort. This session is designed to help you learn the principles and walk away with a plan to put what you learned into action.

Empire A-B 9:45AM – 10:30AM

Redefining Leadership Development

Using Chunking and Microlearning to Develop Individual Learning Plans

Kristin Davis, MSHR, CPTM

Wake County Government

This session explores the difference between microlearning and chunking — and how to use both to design flexible, effective training. Led by Kristin Davis, CPTM, training supervisor at Wake County Government, you’ll learn how to repurpose content for different audiences, use AI to scale scenario-based learning, and create role-specific training plans that align with performance goals. Through real examples and hands-on collaboration, you’ll walk away with practical tools to enhance onboarding and on-the-job learning.

Brave Spaces, Bold Ideas: Cultivating Psychological Safety at Work

Rebecca Gaboda, CPTM Skyward, Inc.

The modern workplace demands more than productivity — it requires psychological safety. In this session, Rebecca Gaboda of Skyward, Inc. will explore how trust and openness fuel innovation, learning and team performance. You’ll leave with practical tools to assess and improve psychological safety in your organization and create a culture where people feel safe to speak up and grow.

9:45AM – 10:30AM 9:45AM – 10:30AM

Empire C

Creating Sustainable Content Strategies

Empire D

Empowering Performance Through People-Centered Strategies

The Heart of Learning: Engaging Emotions for Enhanced Retention

Christina Kampf Skillsoft

Zach Wilkinson Skillsoft

Struggling to make eLearning courses memorable? Join Christina Kampf, instructional design manager, and Zach Wilkinson, senior instructional designer, from Skillsoft to explore how emotional engagement boosts retention. You’ll learn how to transform dry content into engaging experiences that stick. Discover the link between emotions and learning retention, and explore methods to increase engagement in your eLearning courses. Leave with actionable strategies to enhance retention and make your courses truly resonate with learners.

From Survival to Strategy: Scaling Learning Excellence With SILEF™

David L Jackson III HealthPoint

Many learning leaders face the challenge of scaling their impact while aligning learning initiatives with business strategy. This session introduces the Strategic Integrated Learning Excellence Framework (SILEF™), a holistic system designed to help L&D teams regardless of size drive long-term success. Join David L. Jackson III, director of talent pathways and learning at HealthPoint, to explore SILEF’s core components, including the Learning Maturity Model and People-Centric Learning Model. Leave with practical tools to assess learning maturity, align with business goals, and foster continuous learning.

Empire E 9:45AM – 10:30AM Crafting Meaningful Learning Experiences

Crown 9:45AM – 10:30AM

Aligning Learning with Business Goals

AI in Action: Transforming Learning Measurement, Evaluation and Analytics for the Future

Christopher Massaro, CPTM University of Southern Maine

Sean McGinty BLR

AI is revolutionizing the training industry by offering unprecedented capabilities for measuring, evaluating and analyzing learning outcomes. Join Christopher Massaro, CPTM, lecturer, and Sean McGinty, learning and product engineer at BLR, to discover how AI-powered analytics can elevate your learning programs to new heights, equipping you with the tools to measure outcomes more precisely, optimize training resources and foster a culture of continuous improvement across your organization.

Creating Compelling Compliance Training

Brigett Potts, CPTM, GPHR Fragomen

Laura Zerega, GPHR Fragomen

Sandra Chirchirillo, SHRM-CP, GPHR Fragomen

Have you struggled to get employees to complete mandatory compliance training? Has your compliance training missed the mark with your employees? Do you measure effectiveness through completion rather than engagement? If you answered yes to any of these questions, then this session is for you! Join your hosts from Fragomen, Brigett Potts CPTM, talent development director, Laura Zerega CPTM, senior talent development manager, and Sandra Chirchirillo, talent development manager, in this session to learn practical ways to make your compliance training more relevant and engaging.

Royal 9:45AM – 10:30AM

Shaping the Future of L&D with AI

Auditorium 9:45AM – 10:30AM

Creating Sustainable Content Strategies

Instant Answers for Your L&D Questions

As a Training Industry member, you’ll also enjoy access to members-only content like free research reports, toolkits and a community of like-minded professionals. Tia, the Training Industry AI-Powered Agent, is here to help you find expert insights, research and solutions in seconds.

Access Tia’s Data-Driven Knowledge

9,000+ TrainingIndustry.com articles

200+ hours of audio content

100+

Then

CLO Insights: Real-World Lessons From the Top

Ann Stott, M.Ed, ACC, CPTM

Key Consulting Group LLC

This dynamic session is designed for aspiring chief learning officers (CLOs) ready to take the next step in their careers. Join Ann Stott, CPTM, as she shares real-world insights and practical guidance on the key responsibilities of a CLO — from building strategic partnerships with the C-suite to developing the skills and experiences needed to lead highperforming teams. You’ll leave with actionable strategies to align learning with business goals and prepare for executive leadership.

Empire A-B 11:00AM – 11:45AM

Advancing Your Career in L&D

Building Skills That Stick: Innovating Learning With a Test-and-Learn Approach

Maggie Redling Wrestling With Talent

Coleman Williams Wrestling With Talent

Changing behaviors and building new skills require more than standard training; yet many organizations wait for extensive data before launching programs, delaying essential learning. Through their experience with highgrowth startups, Wrestling With Talent’s co-founder and CXO, Maggie Redling, and co-founder and CEO, Coleman Williams, will draw from real-life case studies to show how to effectively use real employee feedback to create adaptable, engaging learning experiences. With discussions and hands-on activities, you’ll learn how to test new ideas and gather genuine employee insights.

Empire C 11:00AM – 11:45AM

Creating Sustainable Content Strategies

Proven Tactics for Building a Learning Culture Without Big Spending

Michelle Thill, CPTM DaVita

Organizations must quickly build a culture of growth to retain top talent and strengthen agility. Join Michelle Thill, CPTM, to explore practical, low-cost strategies that drive results. You’ll assess your organization’s learning culture, identify gaps, and prioritize actions to enhance retention and skill development. Walk away with a three-year roadmap to integrate leadership support, skill growth, and career pathways, creating a thriving, competitive learning culture without complex systems.

Agile L&D: Unlocking the Power of Practical Transformation

Lauren Olson Ulta Beauty

In our world of L&D, we’re no strangers to new tools, processes and players entering the scene. But there’s one thing that tends to throw us off: a shift in methodology. In this session, Lauren Olson, corporate training and curriculum manager of Ulta Beauty, will break down what we can salvage from old-school training and development, and what we need to reimagine when integrating L&D into Agile. This session will tackle how to win over key stakeholders that ensures a smooth transition and successful implementation of Agilebased solutions.

11:00AM – 11:45AM

Empire D

Empowering Performance Through People-Centered Strategies

Empire E 11:00AM – 11:45AM

Aligning Learning with Business Goals

AI: An Evolution of Innovation in L&D

Casper Moerck KION Group

Benjamin Duffy Unum

Harness the power of AI! In this session, Benjamin Duffy, assistant vice president of Unum, and Casper Moerck, global head of learning for KION Group, will showcase many ways that L&D professionals can harness the capabilities of AI to transform their processes. Your hosts will touch on an easy to remember prompt framework for large language models (LLMs), ways to use LLMs to create content, courses and curriculum, and ways that vendors are bringing narrowly trained AI solutions that drive specific value.

Training for a Competitive Advantage: Leadership Learning to Build Strong Change Muscles

Rachel Rosenfeldt Kotter

Uncertainty is rising, and organizations must build change management skills to thrive. Join Rachel Rosenfeldt, executive director of training at Kotter, to explore why strong “change muscles” are critical for leaders navigating rapid change. Learn which skills need to be cultivated and how effective training programs help leaders succeed. With real-world case studies and actionable insights, you’ll walk away with strategies to enhance leadership capabilities and drive meaningful change through strategic L&D programs.

Royal Auditorium 11:00AM – 11:45AM 11:00AM – 11:45AM

Shaping the Future of L&D with AI

Developing Talent Across the Organization

OF EMPOWERING LEARNING LEADERS TO SHAPE THE FUTURE OF WORK

For 20 years, Training Industry has been the go-to resource for L&D leaders — helping them navigate change, spark innovation and drive business impact through learning.

Together, we’re connecting, growing and leading the future of work.

WHAT WE’VE BUILT TOGETHER

1700+ hours of live event offerings annually.

250K subscribers connecting, growing and leading learning.

450K global contributors producing original content.

COUNTLESS articles, job aids, research and tools for the L&D industry.

Thank you for being a part of the journey. Here’s to the next 20 years of learning!

Beyond Training: Driving Measurable Business Impact

With L&D

Bob Mosher

APPLY Synergies, a 5 Moments of Need Company

As L&D leaders, you face a critical challenge: turning learning programs into measurable business outcomes. In this session, Bob Mosher, founding partner and chief learning evangelist at APPLY Synergies, will highlight the gap between traditional training metrics and meaningful performance impact to equip you with the tools to drive real results. You’ll uncover five key impact areas to guide your strategy: accelerating new hire productivity, sustaining job performance, fostering continuous growth, adapting quickly to change and reducing operational risk.

Next Level L&D: Moving From Transactional to Transformational

Neha Trivedi, CPTM Alight Solutions

Ted Schmitz Alight Solutions

Whether you’re a new or seasoned L&D professional, you are very familiar with the transactional nature of your role in an organization. When stakeholders need learning assistance, L&D is there to provide it. However, what if you could take your basic offerings to the next level, and add more value to your learning initiatives? In this interactive session, Alight Solution’s HR director, Neha Trivedi, and HR manager, Ted Schmitz, will uncover how to quickly pivot and stand out as a transformational business partner to stakeholders.

Empire A-B 12:00PM – 12:45PM

Measuring and Proving L&D Impact

Empire C 12:00PM – 12:45PM

Aligning Learning with Business Goals

Maximize Learning Program

Impact with the COM-B Framework

Caelan Cooney Hone

Rea Rotholz Hone

Discover the power of the COM-B framework for driving meaningful behavioral change in learning and development. Successfully leveraged across various industries for over a decade, COM-B is a proven tool to create impactful, lasting change. In this interactive session your hosts, Caelan Cooney, learning strategist and Rea Rotholz, senior director of learning solutions at Hone, will explore each component of the framework and demonstrate how to apply it specifically to your leadership training programs. You will leave with practical, actionable steps to enhance their programs and maximize the lasting impact on employee performance.

Mentors, Managers and New Hires, Oh My! Following the Yellow Brick Road of Onboarding

Jenna Sorat, MEd, PMP®, CPTM, IDP PointClickCare

Join us for an informative and interactive training session on our comprehensive onboarding program. In this session, PointClickCare’s training manager, Jenna Sorat, CPTM, will provide an overview of the program, including roles and responsibilities, resource support and the program timeline. Sorat will also define the purpose and scope of the company’s onboarding program, highlighting its importance in setting new employees up for success. By the end, you’ll be equipped with strategies and tools to ensure a seamless and impactful onboarding experience for new employees.

12:00PM – 12:45PM 12:00PM – 12:45PM

Empire D

Redefining Leadership Development

Empire E

Crafting Meaningful Learning Experiences

Content and eLearning Standards: Finding the Best Fit for Your Training

Tammy Rutherford Rustici Software

eLearning standards — if these two simple words inspire dread or confusion, you’re not alone. Join Tammy Rutherford, managing director of Rustici Software, as she breaks down the complexities of SCORM, xAPI and cmi5. Explore the pros and cons of each standard, including their compatibility with newer technologies like AR/VR and gamification. Walk away with the knowledge to confidently select the right standard for your content and training needs.

Learning Professionals as Architects of Innovation: Harnessing Foresight to Stay Ahead

Dr. BIll Brantley, CPTM BAS2A

In today’s workplace, learning professionals must do more than react — they must anticipate. This session introduces the AAIRDD framework and foresight-infused planning to help L&D leaders align training with business strategy, forecast workforce trends, and close emerging skill gaps. You’ll gain practical tools to shift from reactive to strategic, positioning yourself as a key partner in driving innovation and organizational resilience.

Royal 12:00PM – 12:45PM

Creating Sustainable Content Strategies

Auditorium 12:00PM – 12:45PM

Aligning Learning with Business Goals

S AVE THE DATE

JUNE 16-18, 2026

MEET OUR SPONSORS

ACORN PLMS | BOOTH 2

Acorn PLMS (Performance Learning Management System) is a dynamic AI-powered platform that connects performance and learning. It’s the only solution that shows learners how to be successful in their role, guides leaders through productive performance conversations and ties development plans to organizational goals.

ADMINISTRATE | BOOTH 36

Administrate is a training management system built specifically for live training. Whether you’re running hundreds (or thousands) of trainings across the globe, Administrate is your one-stop shop to plan, schedule, coordinate and communicate every detail — in person or on Zoom.

ANIMAKER | BOOTH 10

Animaker is the market leader in artificial intelligence (AI)-powered video creation and no.1 design product of 2024 by G2. Animaker is trusted by 25 million+ users and thousands of learning and development (L&D) professionals from Fortune 500 and leading global companies. Animaker offers all the tools you need to explain, inform, train, distribute and measure success.

ASCENDIENT LEARNING | BOOTH 23

Ascendient Learning brings 60 years of information technology (IT) training experience to deliver customized instructor-led and hybrid training ranging from company-wide upskilling to highly technical multi-week bootcamps. With flexible training solutions tailored to organization’s

needs, Ascendient Learning can help prepare your talent for the future.

AXIOM LEARNING SOLUTIONS | BOOTH 20

AXIOM Learning Solutions supports organizations with contingent L&D staff and custom learning and development solutions that drive results. With flexible staffing and learning content services, AXIOM empowers L&D leaders to drive business performance. Get started at axiomlearningsolutions.com.

BABBEL FOR BUSINESS | BOOTH 15

Babbel for Business has been at the forefront of corporate language training since 2017. Babbel can be integrated into formal training initiatives or offered as a professional development tool for employees in a variety of industries. Babbel’s solution is based on scientific research and built by linguistic experts. Lessons are tailored to both business and casual situations.

CLASS | BOOTH 5

Class is the virtual classroom for learning and development — built upon the audio and video capabilities of Zoom and Microsoft Teams. Developed by Class Technologies Inc., Class enables the active learning of 10M+ users from 1,500+ businesses and schools and is the largest provider of virtual classroom software globally.

DALE CARNEGIE | BOOTH 40

For 100+ years, Dale Carnegie has helped companies of all sizes generate revenue, increase productivity and

reduce costs by revealing their bright and resourceful workforce. Operating in 75+ countries and 29 languages, Dale Carnegie offers solutions to build attitudes and skills in communication, leadership, presentations, organizational development, sales and service.

ELB LEARNING | BOOTH 14

ELB Learning offers innovative software and professional services for tailored learning, empowering businesses to unlock employees’ potential. With gamification, VR, video coaching and AI consulting/training, ELB fosters smarter work environments.

GENOS NA | BOOTH 4

Genos NA is a global team of changemakers using emotional intelligence (EI) to enhance how people connect, communicate and collaborate at work. EI is fundamental to success and relationships in and out of the workplace. Genos Train the Trainer course enables training professionals to implement Genos EI Assessments and EI Training programs.

GETABSTRACT | BOOTH

getAbstract helps organizations accelerate talent development and drive business impact by equipping employees with future-ready skills. Backed by 25 years of experience, getAbstract provides expertly curated knowledge in bite-sized formats that empower leaders and their teams to spark creativity, think critically and solve problems effectively.

GP STRATEGIES | BOOTH

GP Strategies empowers organizations worldwide with AI-driven, technology-

enabled learning and leadership development solutions to upskill talent, drive innovation, and optimize performance.

INGENUITI | BOOTH 24

Imagine training that resonates with every employee, globally. Ingenuiti makes this possible with proven learning and globalization strategies, including curriculum mapping, custom development, staffing and translation. Are you ready for impactful training that empowers your international teams?

INTERNATIONAL INSTITUTE FOR LEARNING (IIL) | BOOTH 31

International Institute for Learning (IIL) is a leader in the development and delivery of customized learning programs, online conferences, professional certification credit and preparation courses, organizational learning solutions and consulting.

KITABOO | BOOTH 1

KITABOO is a leading digital publishing platform with over 15 years of experience. We help publishers create engaging digital content, protect their work and gain valuable insights. Our user-friendly tools make it easy to publish and distribute content across multiple formats.

KNOWAA | BOOTH 27

At KNOWAA, they craft learning experiences tuned to modern attention spans, blending premium animation, interactive micro learning, smart design, artificial intelligence (AI) and a splash of humor. Where creativity meets pedagogy, teams learn faster, enjoy the process and retain knowledge longer.

KPA | BOOTH 39

KPA provides Environment, Health, and Safety software, consulting and award-winning online training to help organizations stay compliant with regulations and maintain a safe and productive workplace. KPA Flex is easy to use, highly configurable, and designed for a mobile workforce, which encourages broad adoption and an improved culture of safety.

LEADERSHIP PROGRESS CYCLE | BOOTH 25

The Leadership Progress Cycle, powered by Niche Academy, is the most scalable system for measurable leadership results. For less than the cost of a single conference registration, it includes 12 weeks of cohort-based instruction, personal coaching and a full year of content and platform support.

LEARNING POOL | BOOTH 35

Smarter learning is foundational to Learning Pool’s mission. As a leader in eLearning innovation, we empower 45 Fortune 500 organizations and over 26 million learners globally through our engaging courses, advanced platforms, insightful analytics and tailored content solutions.

LEMONADELXP | BOOTH 34

LemonadeLXP is the ultimate learning and enablement platform. With an engaging learning library, AI-powered content creation, automatic updates and a personal AI Assistant for realtime answers, it delivers training everyone loves. Empower employees, grow customers and support the community — all in one.

LITMOS | BOOTH 8

Litmos develops learning solutions for top-performing companies. Litmos learning solution includes the easiestto-use LMS, comprehensive learning content collections, integrations with top workflow tools and services to support success. Thousands of companies trust Litmos learning solutions to deliver instruction and intelligence to employees, customers and partners.

MADCAP | BOOTH 28

MadCap Software revolutionizes content management with end-to-end solutions for creation, publication, distribution and analysis of technical documentation and L&D content. With a focus on accelerating knowledge transfer, our suite transforms content into a competitive asset, enabling organizations to shift from cost centers to revenue generators.

MULTI HEALTH SYSTEMS (MHS) | BOOTH 17

Multi Health Systems (MHS) supports the employee journey throughout the employee lifecycle by equipping HR, learning and development, talent acquisition and change management professionals and advisors with scientifically validated assessments and solutions. These tools optimize talent management by enhancing selection and leadership development, ensuring the right fit and potential are identified and harnessed. By leveraging MHS’ solutions, organizations can drive enhanced individual and team performance, fostering a culture of excellence and growth.

O’REILLY MEDIA | BOOTH 21

O’Reilly provides the technology and business answers you, your team, and your organization need to get the job done — straight from the experts who are making it work in the real world. Whether you need in-the-moment solutions to tough coding questions or to gain a competitive advantage by implementing a culture of lifelong learning, we deliver answers that drive success.

EXPANDSHARE, A RESTAURANT365 COMPANY | BOOTH 22

Restaurant365 is an all-in-one, cloud-based accounting, inventory, scheduling, payroll and HR solution developed specifically for restaurants. R365’s enterprise management software simplifies daily operations, helping operators control food costs and optimize labor. Integrations and open APIs connect Restaurant365 with other systems, including POS providers, vendors and banks. The result is accurate, timely reporting that gives a clear view of their businesses.

RWS | BOOTH 16

Founded in 1958, headquartered in the UK, RWS is a unique world-leading provider of technology-enabled language, content and intellectual property services whose purpose is to remove communication barriers, finding better ways for clients to connect with their audiences anywhere in the world.

SHAPIRO NEGOTIATIONS INSTITUTE | BOOTH 9

Shapiro Negotiations Institute (SNI) is a global provider of training and consulting

in the areas of sales, influence and negotiation. For over 29 years, SNI has partnered with organizations to deliver customized programs rooted in realworld strategies that drive measurable results. With a focus on maximizing deal outcomes while strengthening relationships, SNI has trained over 250,000 professionals worldwide.

SUITABLE | BOOTH 19

Suitable is a mobile-first employee development platform that provides a real-time virtual roadmap of the employee lifecycle. From onboarding and beyond, the platform helps organizations successfully curate each step of the employee experience while optimizing professional development.

SYNTHESIA | BOOTH 37

Synthesia is an AI video communications platform for business. It enables you to turn plain text into engaging videos, in minutes. Companies like Xerox, Heineken and Zoom use it to create employee training and development, customer enablement, internal communications, and marketing videos — increasing engagement by up to 30% and reducing video production costs by up to 90%.

TD SYNNEX PUBLIC SECTOR | ANTHOLOGY | BOOTH 29

Anthology and TD SYNNEX Public Sector deliver a complete EdTech suite with LMS, SIS and CRM tools — powered by AI and data insights. They help organizations modernize the workplace, support flexible learning and drive better outcomes for today’s diverse learners and professionals.

THE CENTER FOR LEADERSHIP STUDIES (CLS) | BOOTH 11

The Center for Leadership Studies (CLS) is committed to enabling leaders at all levels to achieve their highest potential. As the global home of the Situational Leadership® Model, our award-winning solutions enable leaders to engage in effective performance conversations that build trust, increase productivity and drive behavior change.

TRAINING INDUSTRY | BOOTH 13

Training Industry is a trusted source of information for learning leaders. Through membership, research, publications, courses, events like TICE — and Tia, our AI-powered L&D agent — we connect professionals with the insights they need to drive success.

TRAINING INDUSTRY COURSES | BOOTH 12

Training Industry Courses offers a comprehensive suite of certifications, certificates and workshops — including the flagship Certified Professional in Training Management (CPTM™) program — designed to meet the needs of L&D professionals at any stage in their career.

VPS | BOOTH 6

VPS bridges human performance & organizational needs; closing skill gaps by blending learning, technology & support. Our global team drives

effective learning outcomes, pushing training innovation to improve key metrics & integrate learning ecosystems. Helping people and organizations Perform Beyond.

WELEARN | BOOTH 18

WeLearn is a learning services, consulting, and custom content provider that works alongside you to co-create behavior-changing solutions. They are fast, agile and truly invested in your success. Their commitment to you? They deliver exceptional learning experiences, no matter what.

WHATFIX | BOOTH 26

Whatfix empowers companies to maximize the ROI of digital investments across the application lifecycle with its GenAI-powered suite, including a digital adoption platform, hands-on training environments, and no-code analytics. Supporting 700+ enterprises, including 80+ Fortune 500s, Whatfix drives user productivity, compliance and better user experiences.

WISETAIL | BOOTH 38

Wisetail, an Intertek company, provides an all-in-one learning and operations platform for forward-thinking organizations, looking to deliver exceptional experiences. Trusted by millions of users, Wisetail empowers front-line teams with solutions to improve performance, enhance training and streamline operations.