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The BRIDGE

Neighbors in Life, Partners in Logistics

One of the things I value most about this industry and about life is the power of coming together. I’ve seen it time and again, both personally and professionally.

One of the most memorable moments was in the aftermath of Hurricane Maria, which devastated Puerto Rico. Trailer Bridge was the first carrier to arrive after the storm passed with our barge loaded full of supplies. That same week a small group of our team boarded a private jet carrying chainsaws, tools, and essentials. Why? To help our neighbors.

That experience continues to remind me of something important: we are fortunateto live and work in a world where many perspectives exist. And when we bring those viewpoints together, we build something stronger than we ever could alone.

That truth feels especially meaningful today. In a time when the world around us feels more divided than ever, this spirit of unity matters more than ever.

Our industry has endured one of the longest freight recessions in recent memory. While challenges like this are difficult, they also remind us of the importance of solidarity—leaning on one another, sharing ideas, and working as partners to create better solutions.

Recently, I joined other logistics leaders in a discussion about what’s next for our industry in Jacksonville. The resounding theme was clear: collaboration is key. Together—carriers, shippers, service providers, partners, even competitors have the power to create opportunities that move not only freight, but our entire industry forward. But only if we’re willing to put aside what divides us and focus on the strength of a collaborative, unified mindset.

At Trailer Bridge, that spirit guides how we serve. Every shipment, every interaction, every solution is built with the goal of service, not only for those who fit a certain profile or share the same beliefs, but for all. Our people, our customers, our partners, our communities, our neighbors.

We are grateful for the trust you place in us, and we are committed to walking alongside you through both the challenges and the opportunities ahead.

My encouragement to you is this: seek out opportunities for unity and collaboration. Find moments, small or big, to celebrate our differences and use them to strengthen the world we’re building—for our children and their children.

Because at the end of the day, we are all neighbors.

-Mitch

A Month of Gratitude at TB

Driver Appreciation Week is September 14–20, but one week just wasn’t enough. We know our drivers go the extra mile every single day, and that deserves more than a few days of thanks.

Throughout the month of September, we celebrated the hard work and dedication of our incredible drivers. Check out these images from our celebration and meet at our 2025 Driver of the year.

2025 Driver of the Year Thorrin Bratton

Year Bratton

MARAD Director Visit

Acting Maritime Administrator Sang H. Yi recently visited Trailer Bridge’s Jacksonville port operation to see the Jones Act trade in action. Yi oversees the Maritime Administration (MARAD), a U.S. Department of Transportation agency responsible for the U.S. waterborne transportation system. He advises the Secretary of Transportation on maritime matters and advocates for the health and vitality of the industry.

The visit, coordinated by our partners at JAXPORT, included a roundtable discussion with fellow port partners to discuss the key areas our community would like to see Administrator Yi address during his tenure in this role.

Inspiring the Next Generation

In August, Trailer Bridge opened its doors to students from Jacksonville Job Corps for a behind-the-scenes look at the logistics world. The visit was filled with hands-on workshops, facility tours, including a visit to the port, and classroom sessions about kickstarting their careers.

Our team jumped in to share what they do every day and passed along some great tips on building a successful career in logistics.

By giving these students a real-world glimpse of the industry, we’re proud to help inspire and prepare the next generation of logistics professionals.

Thanks to everyone who made this visit awesome!

Learn how TB is helping students turn their passion into a profession here

Mission Succes

First Project Under the WEXMAC 2.0 Contract

Congratulations to our Government team! They recently hit a major milestone by successfully completing Trailer Bridge’s first project under the WEXMAC 2.0 contract, supporting Continuing Promise 2025, a U.S. Navy-led humanitarian mission in the Dominican Republic.

Our team planned, coordinated, and delivered critical materials, equipment, and services needed to establish a fully operational medical site in Puerto Plata, supporting the Navy’s efforts to provide medical care and build strong relationships with partner nations.

“A commitment to service is how we positively impact the world around us. For us at Trailer Bridge, one way we do that is by supporting the logistics needs of our military partners and their allies for missions such as Continuing Promise.”

— Chris Goss, Vice President of Government and Projects

Great job, Government Team! We can’t wait to see what’s next.

Meet TB Government Services Project Manager, Olivia Jones!

Olivia is a driving force behind Trailer Bridge’s government operations, leading complex initiatives that support missions around the world. From developing strategic proposals to collaborating with international vendors and resolving high-stakes logistical challenges, she ensures every detail aligns with long-term mission success.

Olivia recently led Trailer Bridge’s first mission under the WEXMAC contract—a major milestone for the Government Services team and a strong demonstration of the company’s ability to support Department of Defense operations.

Trailer Bridge Recognized by KeHE

This quarter, KeHE’s Inbound Supply Chain Planning Team voted Trailer Bridge one of their preferred carrier partners. We were recognized for our dedication to providing exceptional service and building a strong, collaborative relationship with KeHE.

A special shoutout goes to David Vasquez, our Account Manager (ACM), for his leadership and dedication in managing this partnership. Under his guidance, our team not only maintained high service levels but also earned the opportunity to manage a new region within KeHE’s network—one we had not previously served.

The transition has been seamless, thanks to David and the team’s hard work.

Congrats to everyone involved in supporting the KeHE account:

David Vasquez

Eric Masotti

Trevor Voytko

Laura Pedersen

Jason Angell

Stephanie Frazee

See What They’re Saying

ICYMI: Webinar Highlights

Trailer Bridge joined our partners at GenLogs for a conversation on how technology is reshaping freight capacity.

TB’s Vice President of Logistics, Scott Douthitt, joined Alex Burlingame, Vice President of Customer Success at GenLogs, to dive into how we’re leveraging real-time freight intelligence and launching a new Load Planner model that blends technology with human expertise.

This advanced technology has allowed us to take a smarter approach to capacity planning, combat fraud faster, and strengthen our carrier relationships through real-time visibility.

Watch the recording to hear the full discussion.

Building a PeopleCentered Culture

Our CEO, Mitch Luciano, was recently featured on the Every Other Wednesday Podcast, where he joined the hosts for a powerful conversation on what it really takes to build and sustain a people-centered company culture.

Mitch shared insights into how we put our people first creating a culture where team members feel seen, supported, and empowered to grow.

This conversation reflects the heart behind everything we do at Trailer Bridge. It’s a great reminder of how each of us contributes to making this an incredible place to work.

Watch the video for the full discussion.

Back-To-Back Awards

This quarter, Trailer Bridge received two awards surrounding health in the workplace, the 2025 Bell Seal for Workplace Mental Health and recognition as one of Florida’s Healthiest Employers®

The Bell Seal recognizes employers that demonstrate excellence in mental health support, benefits, culture, and holistic wellness. This is Trailer Bridge’s first time receiving the Bell Seal, and we achieved the Platinum level.

The Florida’s Healthiest Employers® award evaluates six key areas of organizational health, including strategy, culture, and measurable outcomes. TB placed 9th statewide in our size category.

These awards are a great reminder that when we take care of our people, we can ‘Make It Happen’.

If you haven’t explored these yet, here are some of the benefits available to you:

• Zero-cost mental health services

• Employee Assistance Program (EAP)

• Free access to the Calm App

• Monthly ClassPass credits for self-care

• Wellness challenges & resources via the Wellable app

• Healthy lifestyle programs including nutritional counseling and meal planning

Our Jobs, According to the Kids

This quarter brought some big laughs and sweet moments, thanks to our mini interviews with the next generation!

The Marketing Team created a heartwarming (and hilarious) video featuring the kids of Trailer Bridge team members sharing what they think their parents do at work.

If you haven’t watched it yet grab your popcorn and your juice box.

Watch the video here.

Award-Winning Logistics!

Trailer Bridge was recognized with a Quest for Quality Award from Logistics Management, earning recognition in the Transportation Management category for our outstanding performance as a third-party logistics (3PL) provider.

The award reflects our strength across five key areas: carrier selection and negotiation, order fulfillment, transportation distribution, inventory management, and logistics information systems.

In a market defined by unpredictability and constant change, this award is a powerful reminder of what sets us apart, and what continues to move us forward.

Mitch’s Roundtable Discussion

This past month our CEO Mitch Luciano participated in a roundtable discussion hosted by the Jacksonville Business Journal to discuss Northeast Florida’s supply chain. The conversation included other key business leaders from the transportation and logistics industry including JAXPORT’s Chief Communications Officer Chelsea Kavanagh, JAXUSA’s John Freeman and more.

The group shared the importance of continued investment in our port community to sustain long-term development and economic growth as well as the opportunities amongst competitors to also partner to best serve shippers choosing Jacksonville to do business.

The JBJ will run a feature piece based on the conversation in an October issue of their publication. Stay tuned!

NEW Hires 21 Negative Margin Dropped 6pts from July to August

92.06%

Average utilization for LoLo 8.85% Increase YOY

98.87% Average utilization for RoRo 10.85% Increase YOY

22 Average Reefer Count per Sailing

TB Bucks Going the Extra Mile

Each month, you have the opportunity to recognize a teammate whose dedication, positivity, or support made a difference. Whether they made your day brighter, your workload lighter, or simply made the workplace better, send them a TB Buck and let them know their efforts matter!

Click here to submit a TB Buck today.

Here are a few recent shoutouts!

“Zachary (Meisner) immediately jumped into action when I was having issues with my previous laptop not working correctly. He’s helped me multiple times whether it be installing software to the computer, connecting a mouse and keyboard, or just making sure I have everything needed in order to pick right back up where I left off.”

TB12: Deliver Exceptional Service to Everyone

“Working with Jordan (DeLeeuw) since he took over the Cantina Oils account as ACM has been a refreshing and easeful experience. I immediately knew he take pride in his duties and has a genuine desire to help however he can. He is quick to reply to any messages I send, and no matter the issue he always makes himself available to assist me. Although we’ve never met in person or even spoken on the phone I can feel his kindness, care and patience radiate through every exchange. Thank you, Jordan, you’re a star!”

TB12: Be Passionate and Determined

“Breanna (Mayorga) is the fastest person I know in TB. Today, she delivered exceptional service. We had many operational issues with the DR sailing that needed to be resolve urgently and she handled with extremely fast.”

TB12: Be Fast and Accurate

New on the TB Blog!

Explore our new blogs to help you plan smarter as we look ahead to 2026

Top Caribbean Ports for Global Shipping & International Trade.

Discover why these Caribbean ports are critical for the movement of goods worldwide.

Dry Van, Big Impact: Why Precision Matters When Temperature Control Doesn’t

Learn how dry van freight plays a vital role in delivering shelf-stable goods with the precision our customers rely on.

Reminder!

These resources are great pieces of content to share on your social channels or to send directly to a customer who may be considering a service as a touchpoint.

Chicken Lights are the exterior lights you see on semitrucks at night that make them stand out, and our monthly award recognizes exceptional performance within two key roles in our Logistics Division.

Here’s a recap of our stand-out employees for the second quarter of 2025!

Michel Normil JACKSONVILLE

JULY

Michel achieved outstanding growth with his Lactalis account, increasing volume by 108%, revenue by 144%, and margin by over 500%. His dedication and efforts in building strong relationships have also contributed to the company’s successful acquisition of ocean business.

Congratulations, Michel, on this remarkable performance!

Kiet Chau

JACKSONVILLE

AUGUST

Kiet managed 15 carriers, accounting for 50% of all loads he booked in July. He ranked within the top five in every category and secured a top two position in four out of five, earning an impressive 100% weighted score for the month.

Way to go, Kiet!

Clay Poole DALLAS

SEPTEMBER

Clay delivered an impressive 15.4% margin on his accounts while maintaining an 84% prebook rate. He grew revenue by 33% and margin by 49%, all while maintaining volume compared to July—a record month for the office.

Fantastic job, Clay!

We Make It Happen

Sales WINS

Every Townhall we highlight impressive sales wins from across the company!

These spotlights serve as important reminders of the great work of our team members to ‘Make it Happen’ day-in and day-out.

Here’s a recap of our key wins from the quarter.

Andre Santos

Hampton Lumber

New PR Ocean Client.

Projected $1M annual revenue on the ocean side.

Sydney

Klimko

Sony c/o DHL

Supply Chain

The account has shown impressive growth, nearly a 10x increase in just two months.

Nick Riemer

CBX Global

In the last two months, we have moved over 200 shipments each month, setting all-time records for the account. Projected revenue at $3.5M and margin percentage staying above the 15% threshold.

Salvador Pons & Justin Marques

Baxter International Inc.

Won additional lanes for 2026 with a potential yearly revenue of $8.5M.

Salvador Pons & Maggie Cabrera

W.W. Grainger

Potential yearly revenue $1.5M.

Sebastian Auerbach & Clay Poole

Carrier Global

June and July alone contributed $413K in revenue, with an improved margin rate of 18%.

CUSTOMER SERVICE AWARD: Chase Smith

Logistics Sales and Operations Kansas City

OPERATIONAL AWARD: Jake Mills

Logistics Sales and Operations Jacksonville

SAFETY AWARD: Joe Hardy

Trailer Mechanic I Corporate

2025 Mid-Year Customer Survey

Based on the 2025 Mid-Year Customer Survey, 98% of TB customers surveyed are very satisfied or somewhat satisfied with our services. Our customer service continues to be a driving factor for customers choosing Trailer Bridge. Keep up the great work!

Take a look at what our customers are saying.

“In my experience Nick Riemer and Andre Santos have both been very helpful, responsive, and make things happen for us when we reach out for help. Highly recommend Trailer Bridge.”

– Crumbl

“Alicia Gamez is always so kind, helpful, and quick to respond. She answers all my questions and supports me every time I have a situation. I’m really grateful for her.”

– Propper International Inc

“Our Account Executive, Lynette Delgado, has been an awesome partner and liaison for our ocean freight moves, always available and helpful for our needs. Also, I’d like to recognize Joisy Rivera for all the support provided to our operations.”

– SuperMax

Congratulations to all the TB employees our customers mentioned:

• Lynette Delgado

• Joisy Rivera

• Chris Nelson

• Nick Riemer

• Andre Santos

• Seleatha Carter

• Justin Marques

• Justin Holmes

• Alicia Gamez

• Rosanna Amarante

• Sidney Klimko

• Clay Poole

• Denigh Elizabeth

• Charlene Salcedo

• Jacob Wegrzyn

• Dan Sheridan

• Crystal DeLeon

• Terry Mickey

• Cheryl Gurliaccio

• Russell Guy

• Zachary Smith

Customer Success Corner Updates from Garrett

AVRL Is Live!

We’re excited to announce that AVRL officially went live on August 1st with Fedrigoni! AVRL is our new technology partner that allows us to automate our spot bids within customer portals and free up time for our ACMs to focus on building relationships with our customers. Where we stand:

• 4 partners are now live: Lineage, Signode, Traeger, and Fedrigoni

• 3 in testing: Allied Mineral, Lactalis, and Spindrift

• 3 in onboarding: Builders Firstsource, Evans/Benestar, and Amcor

The momentum is building, and we’re just getting started. Thank you to all teams involved getting AVRL off the ground!

Executive Resource Calls

In June, we wrapped up the second round of executive resource calls, bringing together our ACMs, sales reps, and executive sponsors for our top 38 logistics accounts. This round took a QBR-style approach — with ACMs presenting as if the executive resource were the customer.

These sessions offered a great opportunity for our teams to sharpen their presentation skills, showcase account knowledge, and gain real-time feedback from leadership. The tips and insights shared are already helping our team level up their delivery and deepen customer engagement.

Manager Monthly Round Table

In July, we launched our first Manager Round Table, a new monthly call that brings together managers from all four logistics branches and our accounting team. The goal is to review each branch’s customer portfolio, share success stories, and identify areas for improvement.

It’s a space for open discussion, collaboration, and exchanging ideas and strategies across teams. We’re looking forward to building on our progress and continuing to learn from one another.

The TB team is kicking off the school year in style! Wishing all our students a safe, healthy, and successful school year.

Good luck to everyone in the school year ahead!

She Said YES!

Congratulations to Samantha Gurliaccio, Logistics Accounting AP Lead, and JP on their recent engagement. Wishing you both all the happiness!

A Creative Pause to Recharge

The Puerto Rico TB team recently hosted a painting and meal event aimed at providing a creative break from screens, meetings, and deadlines. This initiative offered employees an opportunity to refresh their minds, reduce stress, tap into their creative side, and enjoy a healthy meal together.

Your Credits are Calling!

Don’t forget — Trailer Bridge provides you with 12 ClassPass credits each month as part of your employee benefits!

These credits can be us ed for a variety of options, including workout classes like yoga or pilates, wellness treatments such as massages, and even beauty services like facials and hair appointments.

Reach out to Becca with any questions.

Open Enrollment is Almost Here!

It’s almost time to review and update your benefits for the year. To make the process smooth, start gathering any documents you’ll need now.

Important: This year we’ll be conducting a dependent audit for anyone enrolling dependents (spouses and/or children). That means you’ll be asked to provide supporting documentation, such as:

• Children – birth certificates or court/guardianship records

• Spouse – marriage license

Keep an eye out for the official Open Enrollment dates and instructions. Preparing early will help ensure your dependents are covered without delays!

Spreading Kindness with the Kate Amato Foundation

Mitch Luciano, Whitney Ennis, and Kimberly O’Sullivan recently joined the Kate Amato Foundation’s Kate’s Kindness Project to pack and deliver care packages filled with comfort items, toys, gift cards, and other wish list essentials to the Oncology Floors at Wolfson Children’s Hospital and Nemours Children’s Health.

This effort not only brightened the day for children and families facing tough times but also serves as a meaningful reminder of why we host the Rally for Kate charity golf tournament each year — to support the Foundation’s mission and make a positive impact in our community.

Making Dreams Happen, Together

We are proud to partner with Dreams Come True of Jacksonville, an organization dedicated to bringing hope and joy to children who are battling life-threatening illnesses.

Take a look at these special moments from the recent Dreams Come True 5K! We’ve been honored to sponsor the Dreamer Tent from the very beginning — 8 years and counting.